Reviews for Thrifty in Sacramento
- All reviews 100%
Dec 21 2016
Great Price and friendly staff
Pros: Great Price and friendly staff. Clean car.
Cons: I was unable to choose a four or all wheel drive vehicle on the website. I was really looking for a vehicle to take over a pass in the winter and chose a jeep patriot thinking that had the best chance of being all wheel drive. WRONG. It was front wheel drive but I got lucky and the pass was clear. I will call next time to verify specific needs. The web site is NOT set up for anything special or different.
Dec 10 2016
Over Charged after dropping off vehicle
Cons: The car rental agents at the Sacramento International Airport counter worked very slowly. The rental vehicle seemed a little dated and made annoying clicking sounds every time I accelerated. My total rental fee was suppose to be $52. When I went to drop off the vehicle the were no attendants around to check-in the vehicles. Other customers were waiting as well. Two guys who appeared to be the car washers apologized for the inconvenience and told customers to just leave the keys in the cars and we would receive receipts by email. I never received any receipt, but my credit shows that I was billed $278 and the charge has posted to my account. My rental total cost was only $52. The deposit hold wasn't even over $60. I only had the rental for two days and some hours. I don't know why I was billed $278 but I will be contacting customer service asap! I will probably never use Thrifty ever again. What a horrible surprise.
Dec 9 2016
Cons: The wait to get the car was long and I. Ended to get in the road. Once I got out of the airport area and put the windows up There was a strong smoke smell. After getting out for loading my stuff I realized it was not cigarette smell but marijuana! When I turned the car in I told them. The airport rental staff were very rude and insinuated that I did it!!! I was furious! I would have gladly taken a drug test but why should I have had to?! I asked to see a manager and his response was...we aren't going to charge you ...damage. What??? I shouldn't have been charged for anything! Never will I rent from thrifty again!!!
Oct 10 2016
Pros: easy access to gas station at the airport on the way into the car return area