Reviews for Thrifty in Sacramento
- All reviews 100%
Aug 11 2017
Very happy with the service I received from Thrifty
Pros: The staff members I interacted with were very kind and professional. The gentleman's name at the counter was Samir and he was very professional. When I returned the car, the attendant (I wish I knew his name!) noticed that my elderly mother was in the car and needed to use a walker. Rather than have us drop off the car, walk over to the shuttle and then take the shuttle to the airport, he offered to have one of the other attendants drive us in the rental car directly to the airport. That was a HUGE help and his astuteness and kindness was greatly appreciated.
Cons: No complaints whatsoever.
Jul 3 2017
Pros: The staff were courteous, and the vehicle was fine.
Cons: The company software system had gone down when I arrived, so a large queue built up. Staff didn't seem too familiar with manual procedures.
Jun 11 2017
Pros: Liked getting a clean Subaru and the personnel were amazingly friendly.
Cons: Waited on the airport curb for over 40mins to ride over to car rental office. They only had one bus running every 15 minutes which doesn't work for a rush of inbound flights. Not sure if this is Thrifty's issue or actually the airport?
Jun 1 2017
Cons: We waited 45 min in line to pick up the car. There was no representative at drop off.