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The location. The staff, room quality and cleanliness.
When a staff brought my luggage up, I gave 1 euro, it may not be much, but I researched that you do not tip in Europe in general. Staff made sarcastic comments which was very rude. I will not go back here for this one guy, I was ripped off quite a bit in europe, so research and be firm to say "NO" when they ask for more money or tip.
Clean hotel with good location on the canal. Small room with small bath. Could not turn around in the shower.
Location Room was extremely small and had ants shower stall was about one foot by one foot no tub
The location is near the train and bus stations and also near the vaporetto. It's a busy area, but convenient. The hotel offers free appetizers in the afternoon and great free breakfast in the morning. The single room was tiny, but it had all I needed. If you don't plan to stay in your room much, it's ideal.
View from big windows to Canale Grande
Great location, 600 feet from train station . Old building ( this is a very old city ) but makes you feel as though you have gone back in time . Great food , service excellent. Front desk guys can be a little stuffy , but they upgraded us at no charge . Beds could be queen or king , the 2 single beds are a joke . Pushing them together is pointless. A romantic hotel in one of the best cities on earth , should have bigger beds .
The location and dinning staff. The front desk staff was arrogant and unresponsive, bad attitude......
The location was excellent and easy to find, as was the view and breakfast.
The location, close to train station and to ferry service. The good breakfast. The spacious room (a standard room) and the bathroom with a window. With reservation of "Booking.com" is not possible to dinner with price of € 25,00 as is written in the Confirmation. Please cancel it from your Booking.com confirmation because the menu of the hotel restaurant is more expensive!
Super busy location. Very handy for our early train departure on our last day. Handy to all of the water taxis too Nice breakfast in a pleasant dining room. Our double room was very large, with a high-ceiling and large bathroom with tub/shower.
Only location was good. except location, everything was pretty bad.
When u look at this hotel from outside u see it like one of venice typical building but from inside its very trendy and luxurious. The decor is amazing. The room we had was very comfortable and spacy and the bathroom was very spacy and clean. Plus the hotel is close to guglie station waterbus to airoport. The morning breaskfast was superbe :) The most thing i didnt like was the internet service. It was very slow!! However it wasnt that big problem coz we didnt use the internet a lot.
Location excellent. Straight across from train station. Right on Grand Canal. View directly onto canal. Apparently hotel was upgraded in the last 10 years. Rooms are in need of an upgrade again. The rooms are "not" of 4 * standard. Disappointed with bathroom. As Venice is a damp city to visit, the rooms need to be insulated from damp and mustiness particulary that this is a 4* hotel. Hotel is definitely overpriced! :-)
The location was perfect - close to the bus station and the water bus just across the bridge. The tides did not affect the water bus or water taxis like at other stops on the canals. Remember to bring converters for outlets - the hotel does not have any to borrow!
The Carlton was a great location to stay before taking a cruise ship vacation. We obtained a water taxi right from the Hotel to our Cruise ship. There was not a thing that we did not like about our stay at the Carlton.
The location was fantastic and the room was stunning Nothing
The property was beautiful and clean. The location was so convenient. Close to port, train station, and the Grand Cannal! It was nice that our raye included buffett breakfast. The beds were the only thing I would suggest they improve. For a 4 star property, I was expecting cushier bedding.
I liked the location near the train station and near other transportation; the neighborhood itself was not so interesting. I have no complaints.
The Location For the cost of the hotel the cleaning service was not up to par.
Good location close to train station, breakfast included was also very good.
Breakfast was very nice each day. Rooms alittle too small for three people.
location was great...room was great would have liked to have had a room overlooking the grand canal because this is one of the reasons we picked this hotel
the location value for money
Lovely Venetian style. Friendly, helpful staff. Very convient location. Difficult to get luggage to without water taxi (from cruise terminal, may be fine elsewhere)
Location was great and Silvia and Patrick were amazing with our family. My wife has celiac and they accommodated her. Breakfast was amazing was a great experience and would love to recommend to anyone that is going. Can't say a bad thing
Style, comfort, service, breakfast, wi-fi. Nice fabrics cover room walls. All marble (walls and flooring) bathroom. Although room size was 14 x 11, it was very comfortable. Good quality beds, matress and linnings. Only problem is bathroom with sewer smell, but this is a common issue in Venice.
The ambiance the location the price couldn't be better.
breakfast was excellent, close to train station, close to canal, close to downtown, very nice, clean, comfortable ask questions of desk staff acted like they really didn't have time to be bothered to answer my questions.
My son and I arrived earlier than check in, but the staff was very pleasant and helpful and let us leave our bags so we could go explore Venice. The person helping us even suggested a route on a map so we could avoid all the crowds due to the Festival of St Mark. Location was fantastic. Breakfast options were plentiful!
Easy to access train station. Staff very friendly and helpful. Right off the Main Street so it was very noisy
We spend two nights in this hotel. The room was not clean and was very small and smelly. there was not even room for luggage in the room. The worst part was on the first night hotel fire alarm went off and we had to evacuate our room. There was only one staff working at night and he didn't know what was the issue and the alarm was on for the whole night. He couldn't confirm if it was a false alarm and we could go back to our room safely! so we had to stay up in hotel lobby for the whole night!!! What bothered me most was hotel manager didn't show up at all and he didn't even sent anyone to help that one staff. Even the next day when I ask to have a chat with hotel manager they said he doesn't have time for this and I can write a letter to him!!! They didn't give us any compensation for ruining our holiday and I found the manager very rude.
The Service of the desk manager was outstanding
The location was great, and the staff was eager to please. There were a lot of maintenence issues. When we got into our room, we noticed that the telephone, refrigerator and one of the wall lights did not work. The staff tried very hard to remedy the situation, but failed. To make up for the problem, they moved us into a new, larger suite. But after settling in to the new room, we found out that the air conditioner, and shower valve were not working. They had a plumber come in to fix the shower valve, but the air conditioner remained broken, and we were forced to open up some windows to get cool air into the room.
The hotel offers rooms that are comfortable and conveniently located. It's very clean and the staff is very friendly and helpful. The best part? Some of the rooms have bathtubs! After showering in the world's smallest showers across Italy, it was fantastic to be able to take a bath. Nothing. It was perfect for me.
Central Location Very nice lobby Bed was not comfortable Very limited facilities
excellent position, very next to the train station. (in Venice this has the greatest value!) I would have appreciate to have little bit warmer bed covers, due to the autumn temperature.
During heavy rains and rising waters in St. Mark's Square we relocated here from our hotel so we wouldn't have to drag our bags through the water to make an early am train. We did not expect luxury or pampering. The price was right and the proximity to the sl train station and vaporetto was perfect. The staff treated us cordially and fair. There is no elevator. If you have trouble with steep stairs, this is not the hotel for you. The lobby area (where the internet reception is best) is positively filthy. No room safe.
Despite the room was single, it was large and cosy. The breakfast was not so rich, but fresh and delicious.Location-excellent. The problem with mosquitos.
It had a perfect location to the station/bus station and also the centre of Venice. Room was very big, but shower was small.. the bathroom was abit small - but it was good..
Great location, price and staff. Ideal for first-time solo travelers. N/A.
Location No courtesy. Very uptight Won't give an extra map next day.
The staff make this hotel exceptional. They are friendly, knowledgable, and focused on making your stay enjoyable. The breakfast buffet and evening happy hour were exceptional. You may think being a distance from Piazza San Marco is a negative. Just the opposite. The location is perfect. Away from the very crowded center yet close enough to easily (for Venice) get to all the must-see areas. Highly recommend this hotel. There was nothing we did not like.
I liked the welcoming attitude of the staff.The hotel is cheerful both in thatvaspect and the decor is fresh and inviting.The rooms are unique as well as the breakfast room.The location works great as I arrived by train and it is a short walk and I rolled my luggage there.Then, went on to walk around.it is close to everything including a vaporetto if you prefer to return to the hotel that way after a long day of walking and sightseeing.also restaurants are nearby that seem to cater to locals as well,Especially Pizzeria Anfora.I was with my 9 year old daughter and she loved the experience, we felt well taken care of there.We would go back. As buildings in Venice are centrally controlled as to heating and air conditioning and as we were lucky and glad for the mild temperatures in early November, the room was a bit warm, I opened the window and it was appropriately cooler but had to suffer a bug or two.
Frendly staff. Excelent Service.
I really liked the room and the bathtab with jacuzzi. Nothing
Good location The hotel is nice but expensive and were charged 4 euros per person and per day as local tax, in the top of that.
Room was clean Shower is not of this time anymore, after taking a shower you could swim in the bathroom, why not having a simple showercabine or so? The breakfast was very poor. For Internet you had to pay, while the website claims it is for free.
The staff are super friendly and helpful. The hotel's décor is charming and very quirky. The place is in short beautiful. We loved staying here because Domina Home Ca Zusto is something different to the normal. Nothing wrong here. All was as advertised or better.
Lovely hotel, friendly helpful staff, quiet, close to transport (vaporetto), beautiful room, lovely atmosphere and sense of history although sympathetically and well modernised.
Very helpful staff Extremely small and compact space even by European standards.
A short walk from the bus station and an even shorter walk from the water bus make this an ideal location. The colourful decor in this restored building makes it unique. Excellent breakfast too!
Everything was excellent
friendly staff , though not very prorfessional:) the internet conection was very bad!!! no buffet breakfast we were told the room was broken and asked we used room service
The staff members were all very plesant and accomadating.
This is a GREAT hotel! Location is great. Staff is awesome...so friendly and attentive. Decor really gives the feel of romantic Venice. Highly recommend it!! Gianni and Roxanna were the best!
The view, and especially the ONLY balcony in the hotel. Free Murano tour with private water taxi both ways.
This is a charming boutique hotel right on the Grand Canal. Our room was beautiful, spacious and very quiet. The staff is outstanding - always friendly and extremely helpful. One of the best hotels we've ever experienced. n/a
This is a lovely character hotel with a great location on the Grand Canal. The staff were very friendly and helpful. The rooms are elegant and clean.
Atmosphere in this hotel is truelly unique. It is stylish, in baroque Venetian style. Beds are super comfortable, rooms are spacious and clean, bathrooms are very comfortable. Service is polite and can go any lengths to make your stay special. We have stayed in the new wing of teh hotel - very quiet although a little bit isolated. If you prefear vividness of the Grand Canal you should stay in one of the rooms overlooking it - all rooms are beautifully decorated. Water taxi can be order directly at the doorstep.Breakfast is small but fresh.
Excellent location, nice rooms and very helpful staff
A gem of a beautiful small hotel. Staff very caring and helpful in all matters. Our room had everything one could wish for. Nothing
The staff was wonderful, from the minute we arrived and greeting us by name, to every detail during our stay. The location is perfect and the accommodations great. No, nothing we did not like.
It's nice located close to the railway station, even though you have to search a little bit in order to find it ;-) It's a nice little hotel with very friendly staff!
Everything - Terrace on the Grand Canal
location right on the Grand Canal by vaporetto stop and traghetto crossing the price of the room was very high for its size and outlook
Perfect access to Ca Rezzonico vaparetto stop- about 25 metres from hotel door. Elegant beautifully presented rooms in a well refurbished Palazzo. where everything was new and well appointed. The internet acces was out of order for 3 days during stay. The rooms had very high-tec features and no instructions provided, e,g, jacuzzi in bath and room temperature control.
Absolut extraordinary hotel . It is a must if you se Venice . Great Location, and the building is in great condition . 10+ for this hotel . I would recommned this to any one . Great Experience
,staff,adjacent vaporetto stop,location,style. poor lighting inroom
The position of the hotel beside the grand canal. The decoration of the entrance hall. Comfortable bed and nice bathroom. Staff very friendly and helpful. The bedroom was rather small for the price of the room and windows looked out on very narrow canal. Prices are expensive in Italy but we felt that the hotel we stayed in in Bologna was much better value for money.
A beautiful, luxury villa in a perfect location in Venice. The upgraded room was such a treat and the morning concierge was so helpful. Unfortunately, we didn't realize the drain in the jaccuzi tub didn't work and by the time they fixed it, it was too late to use
Everything. The room was exceptional in every way. The hotel itself was truly amazing and in a fabulous location. You werent too close to the tourist areas in that you had the peace and quiet, but in easy walking distance to the tourist areas - I truly had the best of both worlds. The staff were brilliant also.
The most elegant hotel we ever stayed at. Authentic renovation, beautiful decoration, attention to detail, exquisite breakfast. Truly a 5 star establishment. N/a
The location on the Grand Canal was very nice. They had a beautiful patio there. There was also a waterbus stop just at the hotel. The room for which I paid over $400 per night was a small cell with a very high window which was useless. Told me this was their "standard room." For 50 Euro more they found me a "superior room". It had a window, but looked over a flat rooftop into a wall. Find out about the room before booking.
Beautiful building in a very good location. Fairly quiet, but reasonably close to centre. Very friendly and helpful staff, and a well designed triple room which afforded more privacy than many.
Location boutique hotel No kettle in room
Everything. Thats it! Wonderful rooms wonderful showers, wonderful gardens, Breakfast limited but still good
The staff was very helpful and we traveled with our 6yr old.. Nice stay and would say again... Anyone can split hairs but all-in-all it was as we expected for a 4 star in Europe...
There is a lovely rose garden that overlooks the Grand Canal. It is so lovely to sit out there and eat breakfast or have a bottle of wine in the evening. They have a fabulous continental breakfast also.
Excellent hotel, great location overlooking the grand canal, friendly and helpful staff
We enjoyed the breakfast in the garden
Fantastic location. Room was wonderful. Most of the staff was very kind and helpful.
This Hotel was fabulous, from the quality of the staff to the detail of the rooms. The breakfast was always beautifully presented with great staff. The location was so easy to find and perfect for getting to the train station and ferry. I highly recommend this hotel! Nothing was a problem at this gorgeous hotel.
Great Location on the Grand Canal Breakfast in the Garden overlooking the Canal was excellent however the breakfast (Included in the rate) didnt include cerials or Cheese / meat choices that you normally get with a buffet breakfasts at similar (and cheaper ) Hotels
nice and wide rooms. the location is perfect and it worths the money spent.
view, quiteness, comfort, very nice shower, friendly staff.
Our accomodations on the first floor with garden view; the garden; location away from the main tourist crowd but within easy walk or vaporetto ride to everything. nothing
We had a large, comfortable room with a view of the canal and the church. Hotel has a pleasant garden. Friendly, helpful staff. Good location, near to San Basilio vaporetto stop, convenient for attractions in the Dorsoduro area. A few caffes and osteria nearby but not far to walk to find whatever you need. Would definitely recommend it and will consider coming again.
Breakfast is served in the beautiful garden. Friendly staff. Quiet place. Interior of rooms is poor enough. There are no teapots in the rooms. No room service is provided. As a whole the hotel doesn't correspond to level of 4 stars.
The location was easy to access from the vaporetto stop and only a short vaporetto ride from the main tourist areas but the majority of people in the hotel vacinity were locals.
friendliness of staff, Garden and large balcony Lock broken on the balcony door
Beautifully decorated Long walk from Train Station
Everything about this hotel was wonderful.
Excellent staff, peaceful but accessible for the sights of Venice.
A lovely bedroom, light and spacious, beds firm but not painfully so. friendly and helpful staff. breakfast coffee not v. hot (but we should have spoken to the staff)
the staff were brilliant and the hotel was very stylish and superbly positioned for access to the sites but really peacful and quiet
The location in Venice is excellent and together with the luxury feel to the place it is a excellent choice One senior member behind the reception appeared to think himself superior.
Proximity to the Piazzale Roma and away from the madding crowd. Breakfast if not included in the room price was ridiculously expensive
Large Room felt luxurious bar lifeless
Very pleasant for the brief stay we had. None
Every thing , the area the hotel, plus the staff, beautiful city No it is a excellent hotel
Excellent location, great breakfast spread Room Toilet seat cover is a bit loose
1) Friendly and helpful staff. I was looking to do a couple day trips outside Venice and when I asked for help at the front desk, the staff on duty was extremely helpful and even went out of his way to print the train schedules for the different legs of my day trip. 2) Comfortable accomodation.
Good decorations. Location is very near bus station and about 30mins walk to San Marco sq, so manageable. Small rooms, but that's to be expected on Venice islands, space is a premium.
The location of the hotel was very good for visiting Venice. It is located only one bridge from the bus/taxi terminal making carrying luggage reasonably easy. Near to the Grand Canal, the Station, Cruise Terminal and Water Buses. No dislikes.
A nice hotel. It's near the train station, but a bit far from the centre.
It was close to the station,very elegant,nice staff,and very spacious,and the restaurant exellent none
Close to train station and water bus transport. Good restaurants in close proximity. Overall a good locaton to enjoy Venice. A minor inconvenience was the policy relating to continental breakfast room service. There was a different menu for room service which was not suitable and the staff (or policy) does not allow the guests to choose their own breakfast and take it to their room.
Staff were very helpful, room very clean, breakfast very good. It was about a 30 minutes walk from st marks square.
We loved the friendliness and hospitality of the staff, especially Roberto. We also thought this location is perfect for those who are going on a cruise from Port of Venice since it is adjacent to the plaza where the shuttle bus picks up Breakfast also was fantastic!
great location lovely atmosphere
It's central location was terrific for access to the city itself plus the bus and train services. The staff are very friendly and helpful.
Breakfast good. Room very comfortable. Position excellent for accessing all areas of Venice. On arrival , member of reception staff very brusque but subsequent staff very helpful and courteous.
Staff were accommodating and more then helpful, this hotel has so much charm and is so inviting on arrival. The rooms are spacious and the location is great! Right near the major bus terminal and so easy to access from the airport. We really enjoyed our stay and recommend it to anyone looking for affordable accommodation in Venice! We would definitely stay here on return. They do not have wireless internet throughout the hotel, you have to pay for it, and use it in the lobby and its not value for money.
Closness to places we wanted to go and near the Rome Termini for Train service
Great location, very nice room, bit complicated corridor system (but I guess its just Venice thing:), great breakfast. Bit stinky corridor outside our room but not a big deal really...
The staffs are friendly. The location is excellent - just next to Piazzale Roma, and a bridge away from the rail station.