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atomosphere and comfort, very accomodating. Good service from staff
What I preferred in the hotel was the location. The room was nice, spacious and clean. The view from the room was not good. The breakfast was poor.
The rooms are well designed and the bedding and towels etc exemplary I think the breakfast could be much improved, it was a let down.Making the Internet connection was difficult.
Great location, great staff and nice room. For the price, the breakfast was quite poor. Needed to be more choice of fruit, breads and cereals.
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc. Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
location, comfort and service. the coffee at breakfast was awful. strange when everything else was so good but even the germans were drinking tea instead!
The staff was very courteous and helpful. The room was more than I expected and very comfortable.
Everything was amazing at the Palace Bonvecchiati, location is great, Staff so helpful! Would definately go back!
the quality and good taste of the decore. the sauna and swimming pool not working and the lack of apology or compensation for it
Location, Confort No Complaints
friendly staff supply of gluten free food
staff were amazing
The staff is not customer service oriented. AC was not working and we were above 40C (110F). Couldn't sleep at all
There was nothing tol like about the hotel itself. The location was good. The hotel was not clean by any stretch of the imagination.Didnt like the dirt on the walls or the mould in our bathroom.
What was there not to like; an excellent location, well appointed rooms complete with beautiful Murano glass chandeliers, polite staff who were multi-lingual with excellent communications skills. Hotel Rialto is an ideal location for exploring Venice. The hotel is central to all major tourism attractions as well as shopping, restaurants etc. Water buses and water taxis are readily accessible from right outside the front door, making the hotel particularly easy to find for first time visitors to the city. I'd highly recommend Hotel Rialto. One very minor gripe, but not enough to spoil an otherwise enjoyable weekend stay; visitors to the hotel are offered a complimentary visit to a glass factory on the island of Murano. Guests should be aware that there is no such thing as a free meal, or in this case a free trip. You will be expected to put your hand in your pocket and purchase some of the very expensive glass products. Having said that, the glass is spectacular and you may well want to make a purchase on its merit, just be advised that this is a hard sell. Expect to budget at least €200 though it would be easy to spend much more.
Location is good We were placed in what is called "the Annex" - never stay there - it is accessed by a dimly lit alley way filled with garbage - no evalators and no view whatsoever. The Hotel Rialto should be embarrassed to count this as part of their establishment.
It was right in the centre of Venice - great location with easy access to all other parts of the city. The room was very clean and comfortable and the staff were very helpful. It had a great mini bar. There was no bar or restaurant- no where to sit and relax that wasn't in your room. The room was quite dark, with windows opening onto a noisy lane-way and building work.
Staff was very rude We had lot of luggage there was no one to help take the luggage through the stairs. Charged extra fee If 2 person stay in the room. Gave us 2 twin bed room.
location and price no
the quality of the room, the central location and the helpful staff
Perfect location. Bathroom was spotlessly clean. Small room with no view - not what we thought we had booked. Breakfast could have had a wider selection. Interior beginning to look a bit tired, and we only had one pillow each. Still cant understand Italian reticence to use duvets rather than blankets.
A little bit of luxury!! The interior design was beautiful, the bar/restaurant and bedrooms all were beautifully kept with lovely little details, particularly liked the complimentary drinks and amazing nibbles on arrival! The bed was very comfortable and liked the luxury linen sheets to! Overall a fantastic small boutique hotel.
I liked the style of the hotel; it so modern. I also liked the cleanliness of the hotel. The room was so small and narrow, and the food although was expensive but was not so good.
Location & staff. The staff is excellent and very friendly. Cost.
Wonderful settings, excellent location, a beautiful building. Enjoyed the delicious "Corto Maltese" cocktail at the fabulous bar. The cost of the breakfast buffet at 110 euro per person a bit high to digest !
The position of the hotel is right in the centre and it takes nearly 3 minutes to st.Marks sqr. And also the private transfer from the airport was so comfortable.
Meals on the balcony overlooking the Grand Canal and the location. No
Excellent service and hotel location. Constantly felt a part of Venice
Great location, attentive staff and service was great. The bar menu on the terrace could have offered some more choice and was a little expensive but the views were amazing. Would have been nice to have some wine in the mini bar and maybe some spirits available.
location location location the hotel staff - do like they care but they really don't!
The rooms were just like Venice itself - fairytale like. Our daughter aged 8 felt like a princess. Our room overlooked a rather ugly covered inner courtyard.
Location Room was extremely small and had ants shower stall was about one foot by one foot no tub
When a staff brought my luggage up, I gave 1 euro, it may not be much, but I researched that you do not tip in Europe in general. Staff made sarcastic comments which was very rude. I will not go back here for this one guy, I was ripped off quite a bit in europe, so research and be firm to say "NO" when they ask for more money or tip.
The location and dinning staff. The front desk staff was arrogant and unresponsive, bad attitude......
View from big windows to Canale Grande
The location was excellent and easy to find, as was the view and breakfast.
The location is near the train and bus stations and also near the vaporetto. It's a busy area, but convenient. The hotel offers free appetizers in the afternoon and great free breakfast in the morning. The single room was tiny, but it had all I needed. If you don't plan to stay in your room much, it's ideal.
Clean hotel with good location on the canal. Small room with small bath. Could not turn around in the shower.
Only location was good. except location, everything was pretty bad.
Super busy location. Very handy for our early train departure on our last day. Handy to all of the water taxis too Nice breakfast in a pleasant dining room. Our double room was very large, with a high-ceiling and large bathroom with tub/shower.
The location. The staff, room quality and cleanliness.
Great location, 600 feet from train station . Old building ( this is a very old city ) but makes you feel as though you have gone back in time . Great food , service excellent. Front desk guys can be a little stuffy , but they upgraded us at no charge . Beds could be queen or king , the 2 single beds are a joke . Pushing them together is pointless. A romantic hotel in one of the best cities on earth , should have bigger beds .
The location, close to train station and to ferry service. The good breakfast. The spacious room (a standard room) and the bathroom with a window. With reservation of "Booking.com" is not possible to dinner with price of € 25,00 as is written in the Confirmation. Please cancel it from your Booking.com confirmation because the menu of the hotel restaurant is more expensive!
Excellent location and superb view on Grand canal from my room. The room number was 103. I would really recommend it. Breakfast was rather modest. Also as some reviewer already said the hotel lacks atmosphere. It is all too silent. Interente is bloody expensive but one can use Venice connected for EUR 5 a day.
Very easy access to transport both public and private
Service was good Cost of mini bar and breakfast was not freshly cooked
The facilities were beautiful. I was disappointed that we could not receive a late check out after my running of the Venice Marathon. I was told that at 1pm there were no rooms availible for a quick shower.
The hotel is beautifull, and clean A bar to have a drink would be nice. The hotel is a little far away from St Marco.
the junior suite was very tasteful with nice size bed and room on arrival we met someone at reception who was not very pleasant but the next morning we did not have to deal with him and the rest of the staff were lovely throughout out stay. The hotel does not have a great bar facility but the setting and the food in the restaurant on the canal was excellant and matched its 5 star rating. I would stay again as it is only getting on its feet with opened only four months.
i liked the design of the hotel the intenal and the external and the servies of the hotel its one of the best hotels
Exceptionally beautiful building, gracious and low-key atmosphere of tasteful opulence.
Imaginative use of an old building, with beautiful public spaces and spacious bedrooms, first-rate facilities
Beautiful building, location, and room Staff did not have a very helpful or accommodating attitude, we were surprised to find out, and we had several experiences of not feeling the service was good with front desk staff particularly. Orange juice at breakfast not included and charged 14 euros a day for 2 fresh orange juices.
The hotel is beautiful, like staying in a museum. Having breakfast surrounded by frescoes was a unique experience I asked the front desk to help me book a train to Florence the night prior to checking out. They told me that they could not do this for me, but not to worry as the trains don't sell out anyway. Unfortunately when we showed up at the train station, the train to Florence we needed was sold out ruining our plans for the afternoon. I stayed in two other hotels on this stay in Italy and in both the staff booked train tickets for me
We arrived at 5.30am and the hotel was so simply to find. We got off at San Angelo and just walked a few steps to the right and there was the hotel. Our flight was diverted and we spent the night travelling by train so it was nice not to have to look for the hotel when we got to Venice Drinks from the bar were expensive
Location/View - Right on the Grand Canal in Venice next to a Vaporetta stop. Amazing..... I expected a balcony large enough to sit on but was surprised that it was standing room only. The plus was that the windows provided a great view without having to be on the balcony.
The Hotel was close to the main attractions of San Marco and was located right on the Grand Canal which was lovely. The price vs the room quality really did not compare. I would expect a lot better for the amount I paid for the room. I'm glad I was there only for one night. However, the staff were very friendly and very helpful.
We loved the room The Mosquitos in the room at night
Polite, helpful and friendly and perfectly located for exploring the sites of Venice.
I taught the location was perfect,staff where very friendly,room was nice, breakfast was lovely. over priced
Fabulous location as No1 Vaporetto stops on the doorstep, deal for older people and so close to all sights. Views from balconies junior suites are spectacular, ideal for first time visitors to Venice. Rooms are simple as can be expected in most Italian cities, take a portable kettle if you like a cuppa in the morning..no tea-making facilities in Italian hotels.Don't expect to sit on the junior suite balconies they are only tiny and purely decorative. Absolutely loved this hotel much more personal than the other big hotels, classical music piped through the hotel. Very quiet. Breakfast of scrambled egg, sausage and bacon along with other choices. Staff friendly and helpful. No Wi-Fi yet or internet use. Stairway carpets are a bit loose and could be dangerous to older people, also bedroom rugs are a hazard as they slip on the marble, we asked to have ours removed which the staff were more than happy to do. Bed pillows are a bit hard, we asked for extra which were delivered within the hour on the whole the hotel fixed any complaints quickly and always with a smile
Convenience next to the San Angelo vaporetto station. Literally 10 steps! Large bed room. Good breakfast choices. Friendly staff (although some with a chip on their shoulder). Unacceptable pillows (for the money), shower activation requires above average mechanical skill, not all lights were working. Warped carpeting on stairs, broken flooring in the garden breakfast area.
the location is excellent but the personal and the service attitude is outstanding we loved being there. it would be ideal to have more space in bedrooms.
The hotel had a fabulous location -- right on the Grand Canal, not far from the Rialto bridge and directly at a Vapparetto stop. We checked in very early and not only was our room ready for us, but they upgraded us to a delux room with a canal view and a large balcony. The room was a decent size, well maintained, and all in working order. The breakfast room is a bit small when weather doesn't permit the use of the outside terrace for breakfast, so you may have to wait a few minutes for a table at breakfast.
Did not get a room facing the main canal. Beware that when you book they may put you in a room not facing the canal
views of venice and again very nice hotel and staff
Location, cleanliness, breakfast variety, helpful and friendly staff
Easy to find, good facilities, good price, breakfast is really good. Room is a little bit dark. No wifi in the room.
The standard of the hotel and its location suited us perfectly
The Space and comfort of the rooms Breakfast could have been better
The Foscari Palace was a wonderful hotel right on the Grand Canal. We had a lovely room with complimentary water and fruit bowl and incredible breakfasts in the morning. The hotel staff were really friendly and on the Saturday night there was a free cocktail evening with drinks, nibbles and a harpist. There is a gondolar ferry stop right outside the hotel, so very easy and cheap to cross the canal. When we revisit Venice, we will always stay at the Foscari Palace, it really made our holiday very special. Not applicable
Apparently an old German consulate building... An excellent location on the Grand Canal, two steps from Ca d'Oro vaporetto stop. Very comfortable room with a private patio... No view from the room- but who cares - just go up to the roof terrace and have a drink admiring one of the best views in Venice. Friendly staff... Good brieckfast.. Good choice. Almost nothing - just a few bulbs and bits and pieces in the room need to be taken care of.
excellent room (although upgraded), very nice position, nice and helpful staff. Breakfast a bit modest, especially the coffee.
The central location. Friendliness and efficiency of staff. Had to pay for use of tea and coffee bags in the room.
Having a room that overlooked the canal allowed for the unique ability to observe the busy canal crossings and food market business from above. The room was very comfortable and sound-proof, and the hotel had an excellent placement for shops and sightseeing.
Official,serious atmosphere, but courteous reception, neat & very well dressed receptionists, and appropriate attire of other staff, well decorated entrance of the hotel; restaurant ambiance very good, chef very good food, staff friendly,elaborate choice in breakfast, rooms were very comfortable and spacious, luxurious bathroom & spa. Reception desk staff- could be more friendly and eager to help,should have spent more friendly time to orientate the guests, and take extra time to explain the facilities available--they had a more reserved attitude, didn't see openness. Could have more choices in the dinner menu.
It is quiet yet very accessible to the town. It is actually inside downtown area but very secluded. Very friendly hotel owner and staff. Good recommendations regarding restaurants.
The location and quality of the hotel were really good. It was difficult to find
Staff is more than friendly and helpfull. Location is just perfect. Rooms are in good conditions.
The location is excellent, very central and within a walking distance to every major atraction, the rooms are lovely, very new and clean and the staff is extremely helpful and nice (which is very unusual in turistic Italian cities) It is difficult to find the Hotel, it would be good to have signs to point us to the right direction
The staff,hotel, facillities and location Everything was fine
Polite and attentive service from all staff, great location once you get your bearings.Well laid out rooms and environmentally friendly set up for airconditioning and ventilation of rooms.
Price and location no kettle, blanket.
location was so convenient to sights. Loved the breakfasts. Staff was very helpful and friendly. loved our stay.
Beautiful, friendly hotel in an ideal location- tucked away in a quiet little square ......yet the hotel is minutes from shopping streets and St Mark's square. Highly recommend it and will definitely stay again.
Very convenient location and helpful staff Room was small and not impressive for a 4* hotel. Actually nothing at the hotel was 4*, 3* would fit better.
Hidden in a private courtyard this is a quiet retreat from the tourist hordes outside. Excellent variety at the breakfast buffet. Walking distance to all the major sites. Like all hotels in Italian cities rooms are small and prices are high.
Location was absolutely perfect. The restaurant staff were amazing!!! However, I wasn't too pleased with much else considering how much I paid for the room. The room key is unnecessarily large.
The staff and facilities were great. Food for breakfast also very good. The bar and restaurant are both very good!! Great service. Great quality. And ask for Vincenzo in the restaurant. He's awesome! He and all the staff work hard and together to make your experience special.
Incredibly helpful staff and speak quite good english. Very clean and interesting architecture. And Mirco in the bar makes a killer White Russian. Definitely recommend this place
Although i stayed for 1 night only, but i definitely enjoyed the hotel. the location is excellent, though you should know exactly at which station you should go. the staff were very friendly and helpful.rooms were very clean and they have an amazing decoration and every corner says Venice.
The perfect place to stay while visiting Venice! Close to everything, wonderful staff who went out of their way to be helpful and accommodating. We felt completely spoiled! Wonderfully romantic room and delicious breakfast in the morning...would definitely stay again!
Staff were very friendly and helpful. The proximity to all the attractions was excellent. choice of 2 water bus connections close by the Giglio station was more convenient than st marks sqaure bus station. Breakfast was good lots to choose from. Coffee was good.
Unusual. Helpful staff. Wifi limited. Facilities need updating.
The hotel was in an excellent location. It was easy to go shopping or sightseeing from the hotel. The breakfast was very nice, too.
The hotel staff were very helpful and generous with their time
Excellent position for city travelling. 400m from St Marks Square. Breakfast was excellent. Rooms were very nice. Big thanks to the night porter who was great as we were usually the last ones in at night!! Highly recomend this hotel.
Personnel très disponible, hôtel typique, spacieux, très confortable, proche de la place St Marco avec arrêt du vaporetto à 2 mn. Séjour super ! Je le recommande c'était GENIAL.
Very good location in Venice. Special "historic" atmosphere in the hotel that we enjoyed. Spacious lounges and sitting areas on the different floor. Very comfortable roof terrace. Spacious rooms. Furniture in the rooms and water robinets/small things in the bathroom could be brought up to more modern standards.