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2.0
Pick up was a breeze but drop off was not well marked, no parking spots left, no one would answer their phone when called to inquire. The gas station (Love’s) was across the street but no gas was available - which was surprising. I returned the car with a quarter tank and had to eat the fuel cost bc I was bumping up against my time. I was floored at the $154 fuel charge for filling up 3/4 of a tank on a full size Kia. My bad for sure - but they really stick it to you for that so be careful! Stop at mile marker 9 for gas. A lot of the other ones that advertise gas didn’t have a station near the exist.Reviewed Jul 4 2023
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10.0
Very smooth check out process. Very helpful when needing to change check in time and location.Reviewed Jul 3 2023
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4.0
Car was old and damaged. Didn't get the car we wanted. Waited almost an hour to get it. Staff was at least nice.Reviewed Jun 10 2023
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4.0
Able to obtain a rental was what went right. The rental I was five only had 57 miles left in the tank and I brought it back with 100 miles on it and was charged a fuel fee. This should not have been done.Reviewed Apr 18 2023
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4.0
The van seats were dirty and wet when I got in it. Although I had pre ordered the van over a month ahead they had to go get it from somewhere else which took an hour. The people were kind and helpful as I waited.Reviewed Apr 7 2023
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10.0
Everything was great!! My birthday was 2 days before I rented the car so the lady at the window gave me a birthday discount. Definitely will rent again.Reviewed Mar 21 2023
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2.0
I requested a compact car, but none were available. The minivani was assigned was so complicated and confusing that on several occasions I feared I would cause an accident. I am hoping to receive a refund for what turned out to be a very stressful experience.Reviewed Feb 21 2023
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4.0
I showed up at 8 am to get the car I reserved and it was not available. My options were either to drive a truck (not optimal for a long road trip), pay $200 more for a different car, or wait for one to become available. The clerk also didn't want to give me a certain car to take one way. It was a pretty frustrating experience overall considering I made a reservation far in advance.Reviewed Jan 3 2023
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4.0
Second time booking with budget and they have manage to bill me twice each time for vehicle that had prepaidReviewed Oct 24 2022
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8.0
the car wasn't clean as expectedReviewed Oct 13 2022
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2.0
It said on the website debit card authorization, but due to airport policy I was unable to pick up without a credit card. Therefore I didn't receive my rental. The garage area also had poor reception when I had to work with Discover.Reviewed Oct 6 2022
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2.0
I switched Budget locations from Reagan Airport to Lanham. This review pertains to the Lanham location.Reviewed Sep 12 2022
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