Daily cleaning, installation of cabin HEPA filters on flights from Argentina to Sacramento
The city center of Sacramento is 9 miles from Sacramento Intl Airport.
There is only 1 airport in Sacramento, called Sacramento Intl Airport (SMF). It can also be referred to as Sacramento or Sacramento Intl.
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Scores according to KAYAK customer reviews
Cons: "I recently requested an urgent response from Delta's customer service and received a reply stating reply time is 14-21 days. Due to the COVID-19 pandemic, increased work load and decreased work force my response time is approximately 14-21 days."
Pros: "The crew was amazing. One of the flight attendants Keddie deserves praise for bringing me snacks even after the main serving was over when I was sleeping."
Cons: "Boarding at JAC was done by walking to plane. Signage for the correct plane was absent, and some passengers were erroneously trying to board the wrong aircraft."
Pros: "I appreciate that Delta leaves seats empty, for our health."
Cons: "Snacks were all sugar-laden. Not good for anyone!"
Pros: "Safe, uneventful flight. Everything was great!"
Pros: "The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area."
Cons: "I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience."
Cons: "Seat could have been more comfortable"
Pros: "Well organized and easy to check in."
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Just ok"
Cons: "update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC"
Pros: "That it got me where I needed to go."
Cons: "The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied."
Pros: "Seats were comfortable."
Cons: "We didn’t get offered a snack or drink."
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Pros: "Although we had to get a replacement plane due to fuel leak on the original, Delta accomplished the switch quickly and efficiently. The Captain came out to greet us, and the flight crew was pleasant, courteous, and professional."
Cons: "The little individual TV screens are tough to see for older eyes."
Pros: "The crew was some of the best I’ve ever had."
Pros: "The entertainment"
Cons: "Space between"
Pros: "Crew was very friendly and attentive. Smooth and comfortable flight."
Cons: "Seats are not as comfortable as usual, yet all flights seem to be getting worse regarding seat comfort. Time to start replacing."
Pros: "Everything A-Z"
Cons: "They sell the headsets for $2!!!!!!"
Pros: "The Delta flight crew was exceptional!! Friendly and accommodating."
Pros: "The crew"
Cons: "The turbulence. Poor california git lits of smoke."
Cons: "The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high."
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Cons: "The worst flight I have ever been on. Sat on the plane for an hour before taking off with no AC"
Pros: "Seat confort"
Cons: "Food and drink service"
Pros: "See above."
Cons: "Nothing. Really."
Cons: "Never took it!"
Pros: "A330 very nice airplane. Clean and comfortable in Delta One. Very professional cabin crew. Very good boarding process, even with every bag hand inspected."
Cons: "Flight left the gate early and took off two hours late. Arrived Atlanta 100 minutes late. Why? 7000 pounds overweight. EZE departure switched runways as we left gate, requiring removal of cargo containers, not once, but twice. In summary, DL bet wrong on runway and wind component, at the expense of on time arrival and thus connections."
Pros: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Cons: "Nothing that can be done, just tough being 6'5" in a connection plane."
Cons: "For a 3 hour flight no onboard entertainment. Such a let down"
Pros: "Anna from South Africa was funny, and super accomidatinf"
Cons: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Pros: "Above feedback is for the MSP to GEG flight"
Pros: "Flight from SEattle to Atlanta delayed due to mechanical problems for 6 hrs. Once we got to Atlanta there were no flights connecting to Argentina until the following night at 10 pm. Delta did put us up in a hotel but with no food vouchers or any upgrades on delayed flight the next day. Flight attendants and crew were curteous."
Cons: "Fairly small seats and food isn't very good (as seems to be standard these days with most airlines). In flight music is very limited. Movie choices ok. No consideration to upgrade to first class or financial compensation have to be delayed a whole day for a long flight to Argentina."
Pros: "Flight arrived early!!"
Pros: "Great experience"
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Pros: "Nice plane."
Cons: "No in flight TV."
Pros: "I was able to do my check in and seat picking fast with no problem"
Cons: "A lot of the airport employees and staff negative and Grouchi mean attitude but does not take away nothing with the airline company staff very helpful and positive people"
Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Pros: "Customer service very courteous and friendly."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "Smooth ride and on time."
Cons: "I didn't have an assigned seat though I booked months in advance."
Cons: "Couldn't choose seats online and couldn't check in my wife online"
Pros: "It was a pretty comfortable flight, with lots of options for entertainment. The food they serve was fairly good and the whole crew was very helpful and kind."
Pros: "Nothing. Uncomfortable. No food. Unhappy stewardess. No tv screens on the seats. Old plane."
Cons: "How can delta supply a plane for a redeye where the seats did not recline. No food. No tv screens. But I still paid top dollar."
"The free movies were great. Crew and airport personally exceptional. Way too cramped cabin. Although boarded at 8:20 and had 4 hour flight, offered no breakfast. Only offered one biscuit with high amounts of high fructose corn syrup. Inedible. I'd prefer a 'breakfast bar' or low sugar muffin. All in all a good flight"
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "The crew was friendly and very connected with the passenger's."
Cons: "No having entertainment individually makes it really hard when you have a hild and has to watch adult content."
Pros: "The ride was relaxing."
Cons: "Everything was good. I couldn’t put nothing for entertainment because the TVs were not running. I don’t think they do. Only for information maybe."
Pros: "FLIGHT INTO BOGOTA FROM RIOHACHA WAS WINDY AND THE PILOT DID A TOUCH AND TAKEOFF LANDING. CIRCLED AROUND AND LANDED. NEXT FLIGHT WAS DELAYED AND WE MISSED OUR CONNECTION FROM SAN SALVADOR. WHEN WE LANDED THEY HAD A CREW OF STAFF, THERE WAS 21 OF US, ALREADY HAD OUR FLIGHTS FOR THE NEXT MORNING, A HOTEL WITH SHUTTLES, DINNER AND BREAKFAST, AND WALKED US THROUGH CUSTOMS. WE WERE ALL IMPRESSED WITH HOW WELL THEY TOOK CARE OF THE SITUATION"
Pros: "Crew was very helpful."
Cons: "Took a very long time in check in. Agents were very nice; just very slow. Should have kiosks in Buenos Aries. We did not have internet to get our tickets before going to airport."
Pros: "Business seats good Food good Well taken care of."
Cons: "Seat is uncomfortable and food is terrible."
Pros: "The crew"
Cons: "Entertainment. Games were blocked. Movie section was poor."
Pros: "Land crew at BA."
Cons: "Onboard service (Food, entertainment and comfort)."
Pros: "Great seat. Right behind first class."
Pros: "in this particular flight, nothing! I'm a Copa fan and always flight Copa while travelling within LatinAmerica but this last time was bad"
Cons: "1st of all get new planes, it is inadmissible not having individual screens on every seat. Plane was extremely cold, and there were no blankets!! and the crew did nothing to get a better temperature. Boarding was soooooo slow, OMG. Crew is totally useless, did not offer help with the sitting/luggage"
Cons: "Few new Entertainment options."
Cons: "Seat confort"
Cons: "The food wasn't great-- more vegetables/healthier would have been nice. The schedule was terrible-- they wake you up more than 2 hours prior to arrival for a breakfast, then turn the lights off again for an hour. How about breakfast a little later and let us sleep?"
Pros: "Boarding was organized, the crew and food/refreshment services were great. I prefer Copa over others because of this. Last time I traveled to South America was 6 years ago and the quality is still great."
Cons: "Seating cushioning was a bit uncomfortable, which is a bit difficult during a long flight."
Cons: "En el check in lo hice por la web y liego tarde mas q la gente q no lo hizo xq atendian a todos mezclados"
Pros: "Smooth flight. Pleasant crew. Good entertainment"
Cons: "Food very basic. Small aircraft (737)."
Pros: "Nice selection of movies."
Cons: "Everything else was wrong with this flight. It was delayed for almost three hours with no explanation even though passengers were asking about the reasons. All our questions were simply ignored. They gave us coupons for food for ten dollars. Nothing can be bought with that money. And they didn’t have coupons for everyone so had to wait a lot until they brought all the coupons. Boarding was a nightmare. Crew couldn’t care less. A woman refused to seat far from her “kids” (about 9 and 14) and flight attendants didn’t do anything ti stop the woman from blocking the aisle. We were already almost three hours late. Overall the worst experience."
Pros: "Lo mejor fue la atencion de la azafata colombiana el avion era peque aunque prefiero q sea de 2 butacas de cada lado ... Lo mejor fue el precio Kayal gracias."
Cons: "No es un servicio sobresaliente"
Pros: "Overall good."
Cons: "Food was not good, however service was great!"
Pros: "I like the fact the there was a entertainment system for each passenger."
Cons: "I didnt like that the airplane was small for a international flight, also didnt like that the aircraft did not have wifi."
Pros: "Helpful staff"
Cons: "Uncomfortable seat"
Pros: "Great overall experience. Hassle free."
Pros: "Able to bring two bags, good food,drinks"
Pros: "All the services at the plane were very good"
Cons: "The order at the boarding in Istanbul and in Panama, were poir, with no preference for freq flyers"
Pros: "I understand that international flights to the USA have extra security, but this was a joke. Anyone with a little motivation could defeat this “security.” I had an Emergency Exit seat. Nobody told me they didn’t recline. I’d rather have a normal row and be able to recline."
Cons: "Check in for baggage took forever with one person especially knowing that there is a 2 hour queue for customs. Many were on the line on customs and can see the gate but crew would not do anything. The whole process upon arriving to airport to boarding gate took about 4 hours."
Pros: "Food was decent. All Crew very helpful and polite."
Cons: "I wished the longer flight had personalized entertainment in each seat instead of the shorter flight. I could have watched two movies on the longer flight instead of just one."
Pros: "They denied me from boarding due to documents missing even though I had my American passport"
Pros: "They're a frud"
Cons: "There customer service sucks"
Pros: "Free food and Cocktails!! On time and quick boarding. My first flight with Copa Airlines, won't be my last!!"
Pros: "The food and service was great!"
Pros: "I got the lowest price for the dates I wanted with Copa, 2 checked bags, short layovers, and full meals on almost every leg. We had in flight entertainment, a very friendly, welcoming and attentive bilingual crew on all legs, and... basically everything I would want in a flight. My 84 year old grandmother who flies almost yearly said this was one of her best airline experiences"
Pros: "The great service and all good attention during the flight."
Cons: "Food quality"
Cons: "me cambiaron la salida de la hora indicada , yo sabia a las 11:30pm y cuando llegue al aeropuerto me dijeron que habian adelantado el vuelo a las 9:30pm sin previo aviso"
Pros: "THE flight mouved too much and delayed There aré not diabetic's food"
Cons: "The crew was kind"
Cons: "No organization and you should not sell more tickets than you can in an air plain. Just one persone attending the counters."
Cons: "They didn't give me a blanket nor pillow. The touchscreen of my seat didn't work and told de flight crew to arreang it and do nothing. The flight from San Francisco got delayed one hour and lost the connection in panama to San Salvador. Horrible service."
Pros: "Copa got me a seat on a flight with another airline.."
Cons: "My flight was canelled."
Pros: "Tve crew on the aircraft. Is ver friendly"
Pros: "The efficiency"
Cons: "When I arrived to the airport i found that my flight had been changed for another one that was going to depart 4 hours later, that is I had 4 more hours of waiting at the airport, then at 4 am in the morning just before boarding they offered a voucher to let somebody else take my spot (that was nice because they let me stay at the star alliance lounge) the problem is that later they told me the voucher can only be used at an copa air office IN PERSON!!!! Who buys tickets in person in 2017 I guess copa is still in 1990"
Pros: "Their affiliation with Star Alliance enabled us to go to the Copa Lounge. We enjoyed the Loung's food, beverage, and overall travel ambiance. Ed Villena"
Pros: "Flight includes meal, seats have USB charge ports."
Cons: "Business class lounge in Panama was terrible. Over crowded, noisy, poor and inadequate food and drink, only tiny, underfilled, tasteless sandwiches and dry crackers. Inferior to any other lounge I have been in. On the plane, the food was dry and tasteless for the most part."
Pros: "Landing was smooth meals excellent"
Cons: "If you fall asleep they won't wake you up for dinner and you will starve."
Cons: "I was in business class. You basically had to beg for alcohol. I just wanted a glass of wine, and I had to wait over 1.5 hrs to receive it. This was annoying as this was a red-eye 7 hours flight . I wanted a glass of wine, and then to sleep. Very poor service for business class. Also, flying a 737 8 hours is not ideal. The need to upgrade their fleet."
Pros: "Nothing. Literally nothing."
Cons: "EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life"
Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Cons: "My charger port wasn't working for my phone, and the movie in wanted to watch wasn't working either."
Cons: "Arriving on time to make connection although I am not sure 1 hour 30 minutes was long enough to make our next flight. The baggage took a very long time."
Cons: "I ordered kosher food and again American Airlines didn’t get me any"
Pros: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."
Cons: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."
Pros: "The place to charge the phone is easily accessible on the back of the seat in front (as opposed to underneath)."
Cons: "Did not like that I had to check my bag at the gate"
Pros: "Horrible !!!"
Cons: "Be on time !!!!"
Pros: "I didn’t interact with the crew but they seems nice."
Cons: "The trip from HonoluIu to Los Angeles was too warm."
Pros: "The seats are hard and unconfortable for a long trip"
Cons: "The WiFi I was terrible other than that great flight"
Cons: "Be on time. Plus we were in first class and it would be nice if the center counsel was smaller giving the passenger more seat room."
Pros: "The crew"
Cons: "The food"
Pros: "Not much"
Cons: "The carrier was supposed to be Alaska it turned out to be American Airlines and with that comes the confusion checking in with the wrong confirmation number. On a separate note, this was a bundled itinerary and the Thrifty Car shuttle was so infrequent and slow to the terminal I nearly missed my flight... I am not sure if I would bundle my travel plans again..,,also Thrifty car rental was short on cars in Liz Angeles on arrival"
Pros: "It was on time, no delays"
Pros: "Made it to destination"
Cons: "Gate changed without any notification"
Cons: "I had a delay of 4 hours. Got home very late. Not what I had planned on."
Cons: "Delayed takeoff by 1 hour waiting for a crew to fly in. Upon crew arrival, new crew member states that there are standby crew available and he's not sure why they didn't call on them. Then we continued to wait for 3 more passengers who were delayed and now had a chance to board our flight. Once landed, gate was occupied by yet another flight running late so we waited for 15 minutes to get to the gate."
Cons: "Hour delay"
Cons: "Because of airline delay and increased immigration wait time, we missed our flight. No compensation but we were connected to another flight to Sac. 1-1/2 hours later, which worked out okay, except we got home very late at night."
Pros: "The dinner was good"
Cons: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
Pros: "It was o k."
Cons: "No complain"
Pros: "Do you really think there is anything to like about flying these days. We are sardines pack on a your planes."
Cons: "Purchased business class seats, boarded in group 5. Had no where to put my 1 backpack. All the storage up front was gone. Why should I pay extra for a seat if I have to wait for everyone to get off the plane so I can go back 10 seat rows to get my bag. Dirty tray tables."
Cons: "Left with plenty of time but: -Terrible traffic! More than 3 hrs -Had to wait 30 min for shuttle -At airport they said flight was via American, other terminal. My paper from Kayak says Air Alaska -Terminal for flight uses separate bldg so shuttles to terminal , more time needed."
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "The flight out was really comfortable but the flight back was a little cramped. The crew was great."
Cons: "The return flight"
Pros: "easy flight"
Cons: "the remodel at LAX is a mess but the shuttles are nice, just be prepared if you have to shuttle to another terminal. Also check food, I went from gate 50A and had to shuttle to 52A and that area only has one area to get something to eat and its just sandwich, and not a lot of choices."
Pros: "Entertainment service and film variety was good"
Cons: "Seats are too small, no place for my legs"
Cons: "New plane and excellent service. The flight was on time and the crew was very servicial."
Pros: "Good food"
Cons: "Online check in for one of our two passengers was impossible. Simply never worked. At airport check in desk, manual data entry errors during airport check in caused issues during customs at the end of the flight. Also we were not seated together initially even tho reservations were made months in advance. Airline online check in was pushing us to pay extra for seats together."
Cons: "Flight was very delayed"
Cons: "The long delay was terrible"
Cons: "Flight into DFW was delayed over an hour and ended up missing connection from DFW to SMF by less than 10 minutes because connecting flight left the gate early! We had 5 people in our group, including 3 children under the age of 10. Instead of taking off on time or just a couple minutes late (and oh by the way, the flight to SMF was scheduled to land early because of favorable winds) the flight left the gate early while we were sprinting from gate C31 to A17, missing the door closing by minutes and stranding our party for a three hour wait for an aircraft that went to SFO instead (75 miles away from Sacramento). As the coup de gras, our luggage didn't make it on the plane to SFO so now it's sitting in Sacramento awaiting delivery. I know there were a lot of upset people with the weather delays yesterday, but a bit of foresight or accommodation by American or a particularly savvy gate agent could have prevented the 5 of us from being among them."
Pros: "It seemed like it took longer to board this time. Otherwise, all was good. Flight was on time leaving and early landing."
Cons: "It seemed like boarding took longer that usual this time. It seems like it would go more smoothly if it were set up that everyone boards in the order from where they are seated, starting in the back, working forward."
Pros: "How friendly the staff at the gate always are."
Cons: "How lazy and unfriendly the staff at the ticket counter in LA are. I really hate that they make you check in yourself PLUS print out your own bags tags while they just stand there looking at you. What a waste of time and my money paying to be on this flight!"
Cons: "There was an announcement made after takeoff that due to "turbulence" no hot beverages would be served. That is just unbelievable! I spent a good amount on a ticket and you mean to tell me that you won't serve coffee due to turbulence?? Turbulence is staple of every flight. What an excuse!!! American Airlines stinks! No tvs on any of the flights too."
Pros: "Super service from a great crew!"
Pros: "THAT i WAS ABLE TO TRAVEL AND GET TO MY DESTINATION."
Cons: "WITH A CODE-SHARE, THE TICKET SHOULD SPECIFY WHICH CARRIER I WILL ACTUALLY FLY WITH. THIS WAS NOT DONE AND I ALMOST MISSED MY FLIGHT BECAUSE ALASKA AND AMERICAN ARE IN 2 DIFFERENT - VERY DIFFERENT TERMINALS. THEN THE LOBBY AGENT COULD NOT LOCATE ALASKA FLIGHT ON THE AMERICAN TERMINAL - ANOTHER DELAY. POOR EXPERIENCE OVERALL."
Pros: "Flight crew was awesome!"
Cons: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Pros: "No comment."
Cons: "Due to flight delays and missed flight because of the delays, we had to rebook and reticket and took a different airline"
Cons: "American Airlines delayed my flight over 16 hours. Very unhappy."
Cons: "The layover was supposed to be an hour...ended up taking 3.5 hours!"
Cons: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."
Cons: "That there is no internet"
Pros: "Right in time and crew very responsable."
Cons: "The audio for film's didn't function in many places of the plain."
Cons: "Food and entertainment were lousy. There was dried barf on the wall, the audio jack and screen were broken, no salads were delivered to the plane that day. WHAT???"
Cons: "The seats hurt to sit in for long than a couple hours."
Pros: "Amazing crew and Ground staff. Check in and bag check in was really smooth and fast."
Cons: "Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it."
Pros: "The food and entertainment were great."
Cons: "The flight could have been on time."
Pros: "Easy to buy"
Cons: "Long delay"
Pros: "The crew was kind"
Cons: "Seat space is too cramped"
Pros: "Everything was great. From food to entertainment was great."
Pros: "Entertainment. GoGo did not want to work for me at 1 he before arrival."
Cons: "Give me a coupon for food before takeoff or on arrival. Skip the CupofNoodles. After Japan and Shanghai, cup of noodles seem really in bad taste."
Pros: "Confort of the plane in general and the personal device for entertainment."
Cons: "The procedure to board."
Cons: "crew was rude and unhelpful with delayed flight"
Cons: "5 hours delayed because captin was late."
Cons: "Flight delay led us to miss our connecting flight. Air Canada then lost our luggage for 6 days on our honeymoon!"
Pros: "The flight was not booked full so it was a very comfortable trip."
Cons: "Food was inedible. Not properly cooked and very poor quality for such an expensive flight."
Cons: "I'm kind of tall so leg room always seems scarce."
Pros: "Nothing horrible, but nothing especially good. Decent amount of space but nothing but room temperature beverage served."
Cons: "Seats are uncomfortable. I pre ordered vegetarian meal, but I guess they did not bother."
Cons: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Pros: "From NGO to Vamcouver arrived after City's tours left 30 min. earlier, but back to Vancouver to Tronto too early for a good visit of City, when ariving Toronto at 1:30 am, and no connecting flight till 7:00 am. Agents at Toronto gate was not nice, which was unfortunate because all othr AirCanada agents were nice and flights were smooth."
Cons: "Connecting flights were not convenient. First time AirCanada, and Kayak. Seemed I got a bad set of flights returning. Going was good. Got tricked. Suggeston of flights may have been available but did not know. Need more research in next trip. Agents, contracted agents at ticket counter in Atlanya, were very helpful. They were superve in helping me when a traffic accifent shut doen for 2 hrs and I was late on arriving at Atlanta airport."
Pros: "They allowed us to make an earlier connection without any fee. That was very kind. Thank you."
Cons: "1. Too cold 2. Patron behind me was tall and his knees repeatedly pushed into my back through a paper thin seat back 3. Waited 45 minutes on tarmac AFTER landing to deplane"
Pros: "Late departure due to an incompetent airport crew (the guys who fuel the plane) . The pilot keep us well informed about the delay. Since we left Vancouver late, we arrived late and had to sit on the runway for 30 minutes until we could get a gate at LAX. Again the pilot keep us informed and apologized for the inconvenience, The staff was very friendly."
Cons: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Pros: "Crew took very good care of me. They made sure I had a comfort seat."
Cons: "No enough choice of movies"
Pros: "Nothing! I was treated like garbage."
Cons: "Nothing! They treated me like garbage; the plane never left; I went on an inferiors third class airline from First with now refund; and they lost all of my luggage for over a week! I looked like a fool to my clients and peers!"
Pros: "NIGHTMARE! We were not able to travel due to my wife's illness the nite before we were to depart."
Cons: "I didn't like that Air Canada didn't give us a voucher to use within the next year due to the illness. She has had tests since we have been home and her doctor told us we made a good decision not to travel. She documented that for us as well. She wrote a note to help us recover our air fee or at least get a voucher...hoping they will change their mind."
Cons: "Paying for checked luggage. You should include that in the ticket price for ease of getting through check in. Plus there was not alot of wickets open during the check in period causing a mass buildup of flyers."
Cons: "Flight was delayed multiple times. Was tracking boarding from the Air Canada app as there was nowhere to sit by the departure gate or screens. The app didn't advise that the flight was boarding (unlike other apps such as BA). I missed my flight and they insisted on charging me more than what I paid for the entire ticket just to return home. I got back to London to find that my luggage didn't make the journey. Staff at Air Canada were unfriendly and unprofessional."
Pros: "Best price , left on time and even arrived early !"
Cons: "Flying is and will always be the worst part of any trip."
Pros: "Very good !"
Cons: "Wish I could select no stars"
Pros: "The landing of the aircraft was second to none when we landed in Calgary."
Cons: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Cons: "The flight attendants were jerks. Why can't I listen to my headphones before takeoff? Because of the safety speech? Are deaf people not allowed to fly? I was asked to take my headphones off during the safety speech, which I did. I put them back on after the speech and was yelled at. The lady in front of me had a dog. The lady across from me was talking on her cell phone. And the kids behind me were playing games on their iPad with no headphones and the sound on. No one said anything to them. Screw this airline."
Cons: "- Delayed from take off for over two hours. During this time, pilot and flight attendants shared minimal information with passengers. - At one point, I asked a flight attendant for water because I had a migraine and wanted to take some Advil. He told me he couldn't right now because the pilot wanted everyone in their seats, but he would get it for me as soon as possible. When I followed up 45 minutes later, the same flight attendant apologized and said that it was because he didn't want everyone asking for waters. We were stuck on that plane for over two hours, and you can't get people water? - Gate check was not available, meaning that I had to check my carry-on when there was no more space available (my bag met the carry-on size requirements)."
Pros: "In flight was good, standard expectations"
Cons: "I was put on stand by. Second time air Canada has done this. No reason. They need to be better organized."
Pros: "The crew at the airport terminal were very helpful."
Pros: "Flight was on time and crew was friendly"
Cons: "Old airplanes, not very clean"
Pros: "It was a short flight."
Cons: "Passengers over a certain size should get two seats or the airline should install special seats for them. Why I or anyone else should have to endure being crammed in next to someone exceeding his seat size is indefensible."
Cons: "I felt the experience was quite disorganized - the boarding of the plane was all over the place so that people were boarding all at the same time rather than in their groups. There was NO entertainment unless you downloaded an app and we received no morning coffee because it came too late and plane was landing! No water was offered as I've experienced in previous flights (aside from the dinner time water) and had to pay for wine."
Pros: "The crew were friendly and helpful were they could be."
Cons: "The plan was 35 minutes late, which caused us to miss our connection. The changed our seats and separated my wife and I with no warning. There was no help to assist us in making the connection. Very disappointed."
Pros: "organized boarding; timely departure and landing; baggage swifly appeared at carosel; younger members of the crew were great"
Cons: "Most senor member of the crew on the flight [female/blond] was flat out rude and clearly should not be interfacing with clients on flights."
Pros: "The crew was friendly."
Cons: "I hate the new policy where you have to pay extra to reserve any seat whatsoever. I got stuck in the emergency exit row, with no right arm rest, which made the flight very uncomfortable. My earbuds supplied by air canada were of the poorest quality, and I could barely hear the movie. Finally, when it was time to order food, there were hot meals listed on the menu, but the flight crew had to check to see if they were available."
Pros: "entertainment system was pretty good"
Cons: "Air Canada generally charges too much and jacks up their prices way too much."
Pros: "The crew was nice and the brownie with dinner was tasty"
Cons: "The plane didn't have video screens and didn't warn us to bring any entertainment so it was very boring. The plane smelled like urine. the crew had like tissue boxes sprawled on the floor. Bathrooms were not cleaned during the flight and there were tissues everywhere. The dinner was terrible. I had the pasta and it was just gross tasting. I don't even know what kind of sauce they tried to put on it."
Pros: "The movie selection and the food was great! The crew was friendly and helpful."
Cons: "The lack of space in the cabin was very uncomfortable."
Pros: "Flight attendant, as with all the AC flights, was great!"
Cons: "Seats were old. Not great for business but it was a smaller plane and older, so understandable. My United Frequent Flyer number was not used on this flight and the counter agent did not know how to add my number so I never got credit for the miles."
Pros: "Waited a very long time at check in. Four air canada personnel were checking people in, three of them were helping the handful of priority customers and one of them was helping the hundred or so economy travelers"
Cons: "See above"
Pros: "Boarding is the best!"
Cons: "I do understand mechanical issues occur, but your communication of these issues was awful! My god, you cannot tell if your electronics are working before you board people. One thing I can say for America, they do not mess around.....they fix problems....your team sucked leaving Toronto Barcelona two weeks ago and then you suck leaving Toronto to SFO. Please understand, folks have flight connections and the number one thing then need from you, instead of water is information on whether their flight will be waiting for them!!!"
Pros: "Amazing leg room for my 6'1 partner on the regular seat."
Cons: "My entertainment system was not working so I had to share my partners beside me."
Pros: "Great wifi ap entertainment feature"
Cons: "Being delayed twice- once for late passengers then for door problems"
Pros: "Fast boarding, friendly staff and on time"
Cons: "Entertainment is very poor, it was unavailable the entertainment and no WiFi this time"
Pros: "Great service. Attendants were very kind."
Cons: "Couldn’t get the WiFi to work"
Pros: "Lot of space nice flight professional crews"
Cons: "Started with waiting in the terminal, only way to get anything to eat is through United self checkout. Bought a veggie burger paid for it then told at the pick up counter they don’t have any. Need to track down a manager to get a refund. He says he issues me a refund but it never came through. Then on the flight WiFi isn’t working, no entertainment on a cross country flight of 6 hours. Not a word mentioned, no credit offered. Was offered credit by delta for the same issue on a flight half the length of time. Super uncomfortable seats. Also no current to charge devices. My friend moved up to a different seat that was empty to try to get power for her phone and told she needs to pay 160$ to sit in that seat even though the plane is half empty. Just really poor experience overall.."
Cons: "Again United ugh! They took us to the gate where we had a 4 hour layover. We watched an emergency happening at the gate (not their fault) which caused delays at that gate. When it was getting close to the time for our flight and they were still boarding an earlier flight, I checked with them to see if ours would be delayed. They had changed the gate without making an announcement. We had to get ourselves to the new gate with barely time to spare. They never turned the seatbelt light off for the trip so we could not use the restroom"
Cons: "Temp was way too hot. Made for a long flight."
Pros: "Flight was on time"
Cons: "Boarded on the tarmac when it was cold and windy and in no particular order so it was a long time standing in the cold"
Pros: "Being a nonstop flight."
Cons: "Luggage delay"
Pros: "We arrive a half hour early."
Pros: "Greed and sensitive environment....Airlines should ask for height/weight to better assign seating. Airlines could charge two large adults extra space fee and thus split the cost of the middle seat so that way they have more room and share the cost of breathing room and a consumer is not wedged between them."
Cons: "Greed and sensitive environment....Airlines should ask for height/weight to better assign seating. Airlines could charge two large adults extra space fee and thus split the cost of the middle seat so that way they have more room and share the cost of breathing room and a consumer is not wedged between them."
Pros: "Friendly flight attendant"
Cons: "Long walk to gate"
Cons: "Absence of entertainment"
Pros: "Great crew, boarding process, drink service"
Cons: "No entertainment or food served on flight for free"
Cons: "Flights from SMF to ORD to IND included on board flight entertainment at no cost. Flight from IND to ORD it was included. However from ORD back to SMF there was a fee. For the amount of money paid for the flight and for someone on a tight budget, this was extremely disappointing."
Cons: "Customer service was terrible. I was told I was not their customer and they wouldn't help me. When the agents sent me away for the 2nd time, after promising to hold the door, I returned and the agent closed it in my face."
Pros: "See above"
Cons: "See above"
Cons: ""Dish Network TV" $7 for every 2 hours, if you don't pay they just repeat the add in front of you for the entire flight. So greedy. This is why Delta is so much better. Tons of movies, newer, and FREE. United Airlines is terrible."
Pros: "Smaller plane enhanced comfort"
Cons: "Did not use entertainment app"
Pros: "Close gate our connection."
Cons: "More trouble and delay on take off."
Pros: "Same as above. I miss the old days of magazines as some of us cannot pay for the Wi-Fi"
Cons: "You have very good crew people. There was a male flight Ttendant Chicago to Sac whoncalmlynand deftly handled a grouchy passenger People get testy on long uncomfortable flights. He handled this guy very well."
Pros: "Leg room"
Cons: "Staff in main cabin was nasty"
Cons: "Understandable they could not help about weather, but was terrible about keeping us updated."
Pros: "Quick flight, beautiful day, interesting company sitting next to me very pleasant flight."
Cons: "The flight was overbooked and they were offering vouchers for later flights, wasn't a bad thing, though, I'd have done it."
Pros: "No bad weather, no bad experiences, all good."
Cons: "Again, N/A"
Pros: "I got another window seat and the refreshments were good."
Cons: "I wasnt able to recline my seat and not much leg room."
Cons: "Flight cancelled with no eta for replacement."
Pros: "Food was just ok. Fly twice with delta international and was spoiled,"
Cons: "Crew no customer service, the boarding lines international & domestic were a jungle. Even boarding pass line to check in lugguage had 200 people in it and only one flight out. No fast Kioskos and many people standing around 6 to be exact not helping and just standing so people don't go into another airlines lines. Useless"
Cons: "United Express (Skywest Airlines in the SFO area) is simply unreliable. This time the flight was 3 hours late. With United Express (Skywest), the only thing you can count on are cancellations and delays."
Cons: "They cancelled the flight and we took a small bus instead. It took over 2 hours after the flight was cancelled for us to be on a bus to make the 90 min drive to Sacramento. Horrible, I wish I would have paid for a bus ticket instead of paying for a flight."
Cons: "My family member and I were separated and both stuck with a middle seat--no option to pick your own seat; unable to precheck online."
Pros: "Nice and smooth. There was an issue with the plane but they transitioned us quickly and I was impressed that we were hardly delayed."
Pros: "Bigger plane more smooth ride the pizza was excellent"
Cons: "The running to the next plane in 15 min because of the delay the landing was hard"
Cons: "6 hour delay with no explanation or communication."
Pros: "The seats on the E175 were more comfortable than those on other RJs."
Pros: "Seating was very nice in Delta select, lots of leg room!!!"
Cons: "There were 3 flight attendants on this flight and two of the three were great. One however was the rudest woman I've ever met. Her favorite word was "no" and she talked down to everyone, including her fellow flight attendants. I really wish I had gotten her name but when I asked her, her response was, "why?" I was so fed yo with her I just said forget it and avoided her. I understand people have bad days but I have a feeling this was more of a personality issue. She acted better than everyone else. It really only takes one person to ruin the whole flight"
Cons: "Our seats and boarding passes were given to two other people! How can someone else board a plane with our names on the boarding passes?!"
Pros: "the customer service rep was very professional and helped us out."
Cons: "my girlfriend and I were removed from the plane. she had received troubling news from her family that kept stacking on, not to mention we were tired from traveling all day thanks to delays making us miss our flights. and when we gestured for an attendant to come by, light dark skin, facial hair, glasses. he had customer service come by and we reiterated the question if we decided we would like to get off the plane would it be possible to receive a voucher for the flight. but we told him that we were just trying to consider options and we were good to go, and the customer service told us that the attendant did not feel comfortable with us on the plane, and that my girlfriend reached out and touched him and he did not feel safe. we never even raised our hands our eye brows. they caused us all kinds of hell, we couldn't get another flight till 2210, they embarrassed and humiliated my girlfriend because she was crying. unacceptable."
Pros: "The cookies and drunk selection"
Cons: "No entertainment not comfortable"
Cons: "cold cabin temp for first hour or so of the flight. Crew knocked on bathroom door while I was engaged - I responded loudly that I was in there but they proceeded to bang again and burst in Julie the attendant cited the danger of turbulence but frankly there was almost none at this time. Rude and inconsiderate. Not listening for a response! Entertainment via mobile device doe not work with windows phones."
Pros: "Flight was delayed an hour, so they didn't charge for TV."
Cons: "Flight "attendant" bumped into my shoulder every time she walked by. Splashed with liquids (ice/soda) multiple times by the flight "attendant" running the drink cart, then they skipped past me when it came my turn for a drink. Very cramped cabin."
Pros: "Flight from LA to Sacramento was one hour delayed! No heartfelt apology, almost like this happens all the time."
Cons: "We're treated like livestock!"
Pros: "being group 3, yet row 30. Not being cramped. being with an actual United flight crew (instead of a Sky West)."
Cons: "6 hour delay in SFO is apparently not unusual. Gate agent tells us that they will always bump that flight for other western regional airport since SMF doesn't have a curfew. United could care less and not transparent. And then they have the gull to tell us it was weather related. There was no bad weather anywhere in the western US that day! I tracked the plane backwards online and it never left Cali all day. United lies to shift blame away from their decision to screw all those on that flight. Advise: If you have this connection skip it, rent a car in SFO and drive to SMF. You will be to the good many hours."
Cons: "On April 15 we flew from Sacramento to Basel, via Los Angeles and Munich. We did exactly what we were told re reserving seats. We were told to call 23 hrs. in advance to reserve seats. When we tried to follow directions, we were not able to check in. Without checking in, we could not reserve seats. After numerous phone calls, to various numbers, we were not able to check in or reserve seats. By continuing to ask questions, to try and understand, we were told we were "under airport control". This was an "at random" situation and online check in was not available. Only 5 minutes earlier, we were still being instructed to check in online! We had never heard of this. I contacted a neighbor, who flies often internationally and within the U.S. He said it had happened to him once. He agreed that driving to the airport in Sacramento was a wise decision. This is not what we wanted to be doing 1 day before departure. At Sacramento we found a kind gentleman who saw our dilemma and checked us in as a favor. We saw assigned seats. He suggested we request to improve our seats the following travel day. It was a very challenging morning. As I tried to improve our seating the following day I was told, by airport staff, that this happened because we booked through Kayak? Rather with an attitude that we should have booked differently. This was a vacation we had looked forward to for years. I worked hard at not letting this difficult start damage my trip. Upon arrival in Amsterdam, I tried to learn more, to prevent a similar situation on the way home."
Pros: "As above"
Cons: "As above"
Pros: "It was good to be in Houston for a brief moment!!"
Airlines flying from Argentina to Sacramento have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Argentina to Sacramento
Masks required on board, masks provided on flights from Argentina to Sacramento
Social distancing seating
Middle seats unavailable to book on flights from Argentina to Sacramento
Testing for antibodies, testing for symptoms for flights from Argentina to Sacramento
Waiving of change fees. Search flexible flights from Argentina to Sacramento