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Old dirty plane but great lie flat seats in business class

The seats cushion on my seat (exit row) needs to be replaced. It felt like I was sitting on a bar rather than a seat cushion. Also, I was in the middle seat and I sat next to an oversized guy (window seat) and he took up about 25% of my space. Otherwise, the experience was good. :)

Worst experience ever, extremely disorganized airline with super rude crew for first class passengers. I have submitted feedback to AA customer care online that this was my worst experience traveling in over 30 years

The plane was late getting to Ontario by half an hour which makes it inconvenient when you have people waiting for you.

I have to sit in the middle for more than five hours because the first flight was delayed. Terrible experience. No more American Airlines.

The boarding process was slow and we had a delay on the tarmac, not the fault of the airline. They had ZERO food options available for purchase which shouldn't happen.

Once again the staff of American Airlines is kind, helpful, efficient, and professional.

Awful! We boarded and then sat on the plane for 50 mins before having to deplane due to a maintenance issue which should have been addressed before boarding. Then we had to change terminals as there was no other plane for us at the current terminal. Then we waited another 2 and a half hours to board again only to wait for 50 mins on the plane again for the snacks to be brought from the broken plane. And once we were on the flight we still only got the complimentary cookie and soda or water. No food vouchers provided even though we had waited over 3 hours for our flight.

did not have enough meal for first class passengers so offer us snack

Flflight crew were amazing, kind, and considerate. Fofood choices were limited, and didn’t have a variation.