Cons: "Seats were a little dirty especially for the COVID-19 going around."
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Cons: "Way exceeded my expectations!"
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "Crew was very friendly and helpful seats and movie were awesome!!!"
Pros: "Loved the plane, people and timeliness"
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Cons: "Boarding was disorganized. Snack mix tasted plain."
Cons: "Seat didnt recline and very tight between passenger seats"
Pros: "Good landing, great service."
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Pros: "The seat back screens."
Cons: "Completely full flight. Rough landing."
Pros: "Quick boarding"
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Pros: "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
Cons: "Both Virgin plans needed a deep cleaning."
Pros: "love that each seat now has a USB connection to charge your phone"
Cons: "headphone jack to watch movies shorted in and out constantly"
Pros: "Everything was great. Very nice flight"
Cons: "No complaints"
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "I enjoyed my flight! Great movies, good food and I was comfortable. Nothing like First Class."
Cons: "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "The in flight movie and fast boarding"
Cons: "Couldn't get a receipt for baggage fee"
Pros: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
Cons: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "I paid for an upgraded seat and it was still very cramped"
Pros: "Great service from the attendents and awesome movie selection"
Cons: "Seats not the most comfortable and boarding was sluggish."
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Pros: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Pros: "Friendly staff"
Cons: "Confusing and chaotic boarding procedure"
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Cons: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
Cons: "The amount of space! I’m only 5’7”, 125lbs and I was absolutely squished in this seat. Oh and we waited an hour in the tarmac for a maintenance guy to fix a computer? Why can’t they figure this out before we board? It’s better to sit at the gate than in your cramped airplanes."
Pros: "The crew was so friendly and helpful and nice. Love the whole online entertainment thing that AA does now."
Cons: "There was an awful flight delay and the reschduling options sucked at first. Once that got sorted to my liking, however, everything else was perfect"
Pros: "Confortable seats"
Cons: "Having to go to a different line to pay for a heavy bag"
Cons: "Lack of entertainment and snacks for a 3 hr flight"
Pros: "Quick, on time, MCE even has some legroom."
Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "Aubrie and Claire"
Cons: "Engine could have started. It didn’t."
Cons: "Landing was rough."
Pros: "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
Cons: "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "Thankfully they gave out ear buds on the plane"
Cons: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Pros: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Cons: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
Pros: "Smooth ride and early arrival"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "Seats in the plane not good, overall an old plane looks like."
Pros: "Easy. Efficient. Crew follows regulations and applies rules fairly and firmly."
Cons: "Signage unclear no ticket less check-in cpfisong announcers are rude in person and inaudible over PA system."
Pros: "Nothing exceptional"
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Cons: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Pros: "Time in air was quicker since we left so late"
Cons: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
Pros: "Courteous personnel"
Cons: "Almost wouldn't let me check my luggage to Europe as I arrived an hour in advance to flight from Austin to Dallas, ground crew claimed I should've been there 3 hrs early. Says so nowhere. Then flight departure was delayed! No individual video screens, no choice of movies. No food."
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "Can't think of anything at this time"
Cons: "Bought this ticket as gift for my grandson. His departing flight was 4 hours late! Therefore the people picking him up in L.A. Had to pick him up after midnight instead of 8pm. Airline wouldn't try to get him a seat on another airline to help the situation. Thought I was booking this on Alaskan airline but turns out they used American. Will never use this sight again. Going to book directly with actual airline next time"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Cons: "Kiosks were not functioning and we were forced to stand in long lines for customer service for luggage tags Many passengers missed their flights No help for those using malfunctioning kiosks only one person to help hundreds of stuck customers and we barely made our flight"
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Cons: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Cons: "Staff behaviour"
Pros: "Staff was wonderful."
Pros: "Full flight which is to be expected flying in to Orlando. Badly done seating, I think every group was separated from at least one person in their party. Several people weren't given seat assignments until time to board, even if other people in their party were assignments seats when checking in. No ecplanaation of why. In flight entertainment was an older movie. No options, and no sound if you forgot your own headphones."
Cons: "The seating assignments of lack thereof."
Pros: "Staff for the airline was very good!"
Cons: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."
Pros: "I did not like any of it."
Cons: "We couldn't hear any of the group calling. There were so many different reward members that by the time group B was called I had to check in my baggage. I was not able to pick another seat during ticketing. When I fly for business I generally have a carry on so I can quickly catch my ride however dour to check in of my baggage I had to wait another 30 min before I received my baggage. Air hostess were not very friendly or helpful."
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pros: "Flight attendants allowed me to move into an unoccupied seat to have more room. Very polite."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Crew was very nice ."
Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Cons: "When going to website to link to free entertainment the flight is wifi capable but you must purchase Internet. Not sure why they did not make the move to add free entertainment on a 4+ hour flight."
Pros: "Crew were nice and as accommodating as possible."
Cons: "On a round-trip, both airplanes on outbound and return flights had mechanical failures, resulting in over 3hr delays both times. This was for a short Austin-Dallas round trip, where I could have driven in less time than what I spent delayed at the airports. I can only conclude that AA is skimping on maintenance."
Pros: "No weather issues this time"
Cons: "Nothing good flight"
Pros: "All aspects of flight were perfect. Couldn't ask for anything more."
Cons: "Everything was perfect."
Cons: "Frontier did not notify customers where the flight was in a terminal 20 minutes away from the main terminal accessible only by shuttle which only picked up people at the main terminal every 20 to 30 minutes"
Pros: "I got to my destination in one piece"
Cons: "By the time you pay for your luggage it’s the same price as another airline with comfortable seats more amenities, an actual gate to board the plane vs stairs on the runway,it wasn’t in the main terminal and there weren’t many options for food, the terminal was to small for the amount of people and the plane was delayed coming and going in both directions 6 days apart."
Cons: "The flight was delayed arriving to Burlington and then there was a problem in the baggage area that needed to be fixed. We were delayed over an hour leaving Burlington and then when we arrived in Orlando we sat on the tarmac for over an hour because, according to the crew, no gate was available for us"
Pros: "Crew was awesome ! The flight crew I would fly with anywhere, anytime. No mucking around ,get in , buckle up, we’re outta here . I love that ."
Cons: "I’m 6’2” , any vehicle other than my R1 is just not super comfortable. Even my truck and i love my truck . But anything over 2 hours starts wearing on my long legs . Thats my issue . Nothing any airline can do for that . I prob need to opt for 1st class next time n see ."
Pros: "They informed us about 5 hours in advance there was a delay."
Cons: "The flight was very late. They gave me a voucher for $50 as a consolation, but it is only on purchasing a new ticket within 90 days, not very helpful. Since they nickel and dime you for seat selection, checked bags etc, it would be nice to at least use the voucher for seat selection on my return trip."
Cons: "At arrivals there was nobody dispatching the luggage, more than an hour to get it"
Pros: "Boarding went ok with no problems"
Cons: "Good thing o had an isle seat. The two people in the seats beside me were large and that made the one setting beside me take up part of my area. Part of my body was covered by her the entire flight except when I got up to go to the bathroom. Leaned into the isle most of the flight. Really annoying to have half a seat."
Pros: "The flight, the crew, the overall experience had ZERO redeeming qualities."
Cons: "I didn’t like the fact that the flight was delayed by nearly 4 hours and we didn’t receive an explanation OR an apology. Nor did they offer any sort of compensation to us as passengers. Overall- one of the worst flying experiences for me in recent history."
Pros: "Air hosts and hostesses"
Cons: "Need more leg space"
Pros: "Love the flight price!"
Cons: "As expected, everything else is a la carte."
Cons: "My first time flying with Frontier. It is definitely a no frills airline - and with every little thing that they charge you for, it was no deal! I didn't end up with any kind of deal at all. I could have flown with a much nicer airline, and just quickly dropped off my bag outside (without waiting in a very long line, just to drop off a bag - even though I was completely checked in) I would have been given some free drinks and snacks, and watched a movie etc . . . For what I ended up paying to fly with a no frills airline, like Frontier."
Pros: "I like that southwest flew out of the same terminal Bc after the nightmares I walked over and happily paid full price for Southwest."
Cons: "2 agents for 300 bags in the same time window is not only unexpectable but poor customer service. Several people including 6 people in wheelchairs were deeply effected by this event not to mention. 100 of passagers without a answers. There was no staff at the 3 gates ! Even before the planes were scheduled to take off."
Pros: "The plane was clean. The food and drink selection was fabulous, although we didn’t get any because the flight was short and turbulent but good to know for next time."
Cons: "Wish I could check in online and have boarding pass sent to phone or print out myself."
Pros: "Non stop flight, friendly staff"
Cons: "Checked baggage fee $38 each way, checked carry on fee $30 each way, pay for your seat fee no matter where you sit. BS! These are hidden costs you see after you book the flight. You can cancel within 24 hours, but, that’s a headache after you’ve already planned. No worries Frontier. I will be avoiding you at all costs for future travel. Why not just include the costs up front?"
Pros: "Boarding is fast and the crew are nice."
Cons: "The seats are horrid, it’s a plastic shell with faux leather wrapping that doesn’t even go around the back. Each seat looks directly into an abyss of grey hard plastic with a tray smaller than your hand. My body hurts so bad that I need another day to rest."
Pros: "Quick boarding"
Cons: "Small seats, dont recline,no leg room, no free refreshments. You are nickle and dime for everything. When all is said and done I saved no money flying this airline"
Pros: "I arrived safely. The crew was very friendly and helped to. All my husband who was scared as this was his first time flying."
Cons: "The agent who checked me in was extremely unprofessional. I felt like she was envious that I was going on a vacation and she had to work. She tried to make my experience a living hell. I personally think she should be fired. She does not enjoy what she is doing. She joyfully told me that it costs $40 to carry my luggage and after I informed her that I saw it online for less she informed me that I should have bought it online. She then stuck me all the way in the last row of the plane. I am 5'9". My husband is 6'2" and over 300 pounds. Those seats have the least leg room. It was pure torture. The flight crew in the back help my poor husband by using humor to help him."
Pros: "Got it over with asap"
Cons: "Fee for checking in luggage is bull, almost left my luggage at home because of th cost."
Pros: "Good price and very punctual."
Cons: "Paying for checked luggage as an additional. No entertainment and seats were not adjustable."
Pros: "I arrived at my destinations safe on both occasions."
Cons: "The seats are hard as granite rocks, no leg room at all & they don't recline back at all, oh except if you want to pay for an emergency exit where you have to sign your life away to have a better seat. No complimentary beverages besides tap water. It's like we're doing your Airlines a favor by flying with you. I would never board an aircraft with the name Frontier on it again. Plus you charge a ridiculous rate for a checked bag. Never again & I bet you can guess what I will tell everyone I come across."
Pros: "All in all the flight was typical for a low fare flight, comfortable for an unreclining chair, and as clean as would be expected."
Cons: "The only problem was that it was an overnight flight and about two in the morning members of the flight crew gathered at the back galley and began to talk and laugh rather loudly. Not only did they wake me up but they woke a little girl who began to cry loudly for some time. Perhaps they did not realize their loudness because they were friendly on and off the plane, but it was rather frustrating."
Pros: "It got me where I wanted to go."
Cons: "Frontier has a nice cost up front, but the bag charges and seat charges are excessive and gratuitous. I would have much preferred a greater cost up front, as it was still cheaper than the competition in the long run. I also hate their seats."
Cons: "Poor customer service. Baggage fees are ridiculous. Checking in online or by app and paying for bags doesnt save any time. You still have to wait at the counter in the airport. No bag drop. Airplane seats are uncomfortable. Waited on the tarmac for about 45 min"
Pros: "The cost"
Cons: "The seats that we like stone. 9 planes worth of luggage coming out in one carousel The tray table was rusted and 8 x 4"
Pros: "Boarding was fast,crew was friendly and wonderful"
Cons: "We were on the plane for 50 min"
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Pros: "It was a comfortable flight."
Cons: "I didn't think it was fair to charge your passengers $40 for putting luggage in the plane and/or $45 for carry on. Jet Blue didn't charge me anything nor has any other flight I have taken. I was very disappointed. Makes me think twice about using you!"
Pros: "The flight captain was the only friendly crew member we encountered. His positive attitude made just the slightest improvement to the trip."
Cons: "Staff at the gate desk did not communicate delays and gate changes with the passengers. All departments (aircraft mainence, flight crew, baggage crew) were rude and obviously disorganized."
Pros: "2 hours to get luggage in Denver and a 2-1/2 delay to Orlando"
Pros: "friendly, fast, low cost. on time and early flight."
Cons: "no free beveragr"
Cons: "The fact that they closed the gate 1 minute before we got to the terminal and refused to open it for us. We spent $700 and had to drive to San Antonio (2 hours south) to catch another flight. Thank GOD for Delta airlines ...."
Pros: "The overall cost was great. I travelled from Austin to Orlando at a very good fare rate. Very impressive."
Cons: "I was not happy that you had to purchase a coffee or soda. I think the airline should still be able to afford tonight's complimentary drink and snack."
Pros: "Maybe just the price but it makes sense why it was so cheap."
Cons: "I was checking in on my app while I was on my way to airport. Approximately 1 hour and 15 minutes before departure time. The app didn't work and keeps on telling me the app has error. I restarted phone and everything. I had to check in at airport with no bags. When I arrived, there WAS NO ONE at check in desk. I was standing at empty security checkpoint and I could see my gate. The frontier employees were at gate early and never came to assist me. I waited for an hour until my flight left. You can imagine how furious I was- ridiculous for me to have this kind of experience. Thankfully united airlines got me on plane. Never flying frontier again."
Pros: "staff was great on time actually got to Orlando little early love how they have more flight times my 1st choice Southwest didnt have the availability... emergency why I have to go to Orlando short notice"
Cons: "U get what u pay for seats on economy is very stiff I often bumb stewardess when they walk by me HIDDEN FEES as expected with cheap rate... check in bags and carry on and seats all have prices on top of what u paid.. this will never be change I know"
Pros: "The plane seemed new, even though it was no frills."
Cons: "I did not like having to pay for my seat and for my carry on bag!"
Pros: "Overall it exceed my expectations"
Cons: "I wasn't informed that you can't pay cash for your luggage"
Pros: "Friendly crew, easy boarding, everything on time"
Cons: "Price of seats not included in ticket cost, but since ticket so cheap not really that big of a deal."
Cons: "Everything, the guest services at frontier airlines was off the worst I've ever seen or dealt with, they closed the flight with 40 minutes to go no way to obtain a ticket other than wait in the que, and to be told the flight is closed and being made pay a 116$ flight charge fee is asinine. Unable to check in online I'll never fly from kayak or frontier ever again worst decision of my life, far worse than that time i got hit by car"
Pros: "The crew was friendly & the flight itself was cheap."
Cons: "They charged for, literally, everything (any/all checked bags/carry-ons except a purse, any/all food and drink). I'm sure they would have charged for the bathroom usage, if given the opportunity. The leg space was extremely minimal; you feel squished."
Pros: "I liked the crew and plane, smooth ride and easy security lines."
Cons: "Baggage pricing and seat choices were a bit steep. Cheaper flight with frontier didn't save me much at all after paying for baggage."
Pros: "We didn't have long layovers, and stayed at the same gate we came in on from Portland."
Cons: "disruptions while trying to get some sleep. although there was minimal food and drink service, the flight attendants went up and down the aisle a lot, collecting trash."
Pros: "They charge for checking your bag AND carrying it on. It's like, who travels without bags? I knew Frontier was a bad airline, but I wasn't expecting the experience I had. The economy seats are cramped and don't even recline. The crew was fine as they usually are l, but the plane and the fees were terrible."
Cons: "The fees, the seats, the service."
Pros: "No delays, soft landing, flight attendants were very courteous, landed early each flight. I heard all these horror stories & I actually had a good experience."
Cons: "Seats were not that comfortable."
Cons: "Flight attendants on my flight home seemed like they didn't want to be there. They were boarder line rude. I also find it ridiculous that I had to pay $45 for a carryon bag. I've never flown an airline that has such a ridiculous fee. I chose Fronteir because of the decent price, but to pay an extra $90 total for both my flights is insane. I might as well pay a little more to fly another airline that's going to have better seats, better flight attendants, and no carryon fee."
Cons: "Seats are so uncomfortable. Then with all the extra fees this discounted fare cost more than if I would've went with my usual pic of airlines. Sat on the tarmac for for over 30 minutes after leaving late from Austin. We had originally expected at least an hour and a half layover and planned on getting some dinner in Denver. With The delay in leaving and sitting on the tarmac we only had about 20 minutes most to find something quick to eat"
Cons: "Once ticket is purchased, then the charges start adding up, extra charge for a seat, extra charge for a bag, they even charge for a soda during the flight. Seats that we paid extra for didn't even recline. Total ripoff, won't fly Frontier again!"
Cons: "To have to pay for drinks and a snack, and cant lay seat back, small lap tray."
Cons: "I missed my flight because they closed the check-in counter and hour before departure."
Pros: "Brand new A-321 (one week old) very smooth flight"
Cons: "The PA system on this one week old plane was way too loud. The long sales pitch for the Frontier credit card with 40,000 bonus miles was so loud that people were putting fingers in their ears. Otherwise excellent flight."
Pros: "Crew was amazing. Flight felt safe. Overall for the price point, would definitely fly spirit again."
Cons: "Seats comfort and space but again for the price point no complaints"
Cons: "Chairs so uncomfortable"
Cons: "Hire people who aren’t condescending and stop nickel and diming people."
Pros: "Crew amazing"
Cons: "Everything is ok"
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Pros: "Everything !!! Everything was perfect as usually!!!"
Pros: "Great takeoff and landing Ahead of schedule"
Cons: "No beverage or snack"
Pros: "Literally nothing."
Cons: "I was told my flight was delayed at 3:40am the morning of my 11:00am flight. My flight was delayed 3 different times. I live far from the airport I flew out of so this was a large inconvenience. We were never even told why the flight was being delayed. My entire 5 hour stay at the airport we were never updated once on the staus of our flight. I was also charged over $100 for just my bags and my seat. $45 for a carry on bag is ridiculous. I paid more for my seat and bag than I did for my actual ticket. Paying $13 to sit in the very last row is stupid. I will never be flying with Spirit ever again. Legitimate robbery. The website and app were also slow and hard to operate."
Pros: "Just the flight price"
Cons: "Spirit airlines works at Internatiinal Airports but any employee speaks more than one language (only english), No free food. The seats are uncomfortable. The customer service are not good ( no smiles, orientations etc.) baggage fee too expensive! We have to paid for everything."
Pros: "Great staff."
Pros: "they charged an $100 fee to my card and i have no reason why. very annoyed by this and cant get a straight"
Pros: "Everyone was nice and helpful. The space I occupied was comfortable and roomy."
Cons: "A lite snack and movie would have been welcome. I didn’t like having to pay so I didn’t buy anything."
Pros: "The flight crew were very good and informative. The plane took off on time and landed earlier than expected. The seats we chose were comfortable but a little expensive. Boarding was easy."
Cons: "To choose your seats was a little expensive and the baggage costs were way too much for a couple going on vacation for a week with one checked bag."
Pros: "Flight was awesome and quicker than I thought."
Cons: "Seats are to close together no leg room."
Pros: "I DIDN'T LIKE ANYTHING"
Cons: "The customer service is rude, unhelpful and provided no solutions. I spoke with three agents including a supervisory and no one wanted to help. Worst airline. I would rather pay more than attempt to fly with Spirit Airline."
Cons: "Luggage charged and last minute flight cancellation resulting in bus transportation... Staff was rude and very careless"
Pros: "The staff on both flights were beyond courteous and professional they were easy to speak with. I didn't even know when touched down in Orlando, smooth landing. Fll was good too."
Cons: "There was no entertainment and was a tad bit cold. But nonetheless lovely"
Cons: "It's cheap and the worst airline I've ever booked through"
Cons: "They cancelled our flight without notifying us! We missed our family reunion in Orlando Florida"
Pros: "Nice flight attendant keep the passengers smiling."
Cons: "Uncomfortable seats, having to pay for carry on and seats. Suggestion, change your marketing strategy or your days are counted."
Pros: "It was a nice price for what it got me on trips. Everyone is always super expensive."
Cons: "Almost everything was horrible. Seats are too close for my long legs, and its like I was sitting on stone bricks for hours. Baggage is a scary thing. Lots of places have different spirit sizes. While Orlando gives you a back pack and small suitcase, Newark gives you one bag. If its more the humiliate you and put it all in a trash bag to go home. Fix this please."
Pros: "The crew was nicer on this flight. They made more of an effort and the temp was much more comfortable."
Cons: "Charge for everything"
Cons: "They charge for everything"
Pros: "Price was good. They gave a person on plane free air millage for answering a question . The flight was on time."
Cons: "The chair gets uncomfortable after a while."
Pros: "The fight"
Cons: "Customer service was unresponsive and unhelpful which cost me a day to my vacation. What's worse is that any scheduling conflict which in my case they caused resulted in me having to pay more money to correct. By far the worst experience I've ever had on an airline."
Pros: "flight took off and landed on time."
Cons: "I was lucky his time and sat in the front of the plan on a better seat, but still not so comfortable. Very thin cushions. It was difficult to understand the crew n the PA system, spoke too fast and garbled. The purser was not clear."
Pros: "Customer service"
Cons: "Chair no comfort, plane sells like old gym socks. Too crowded. Pay for everything. Upgrade plane please"
Pros: "Honestly, everything!!! The crew, security, boarding, the flight. This was our first time on Spirit, We will definitely fly again!!!"
Pros: "Flight was posted as delayed several hours...however was canceled and no one announced it. Groups of 10 at a time were aimlessly led around the taxi stands out side to hind for airport shuttles to drive the route... no refunds were offered unless asked for."
Pros: "They try and bill you for your carry on bag knowingly that your bag fits inside the carrier."
Cons: "The fee's are ridiculous"
Cons: "Flight was delayed 2 hours and then 2 hours before departure flight was cancelled. They offered a refund or a seat on next flight. Next flight was 3 days later. Then was told it would take 3-5 days for refund to come. How am I supposed to book another flight with out that money??"
Pros: "This flight has been delayed 4 times. Personnel told use the plane was 2 minutes away but that they changed their minds about which destination would board. Terminal is a zoo. All staff were rude, unhelpful, and yelled at customers."
Pros: "The whole thing. Very very bad airline."
Cons: "Everything is a mess."
Pros: "Same as above good experience"
Cons: "To expensive for what it is, no carry on un less you pay! When I arrived and heard that I had to pay for my carry on I was amazed that I had to pay 55.00$ dollars to be able to carry it when that should be in the ticket, the ticket ended costing me more than other flights that day"
Pros: "Smooth flight, on-time departure and arrival."
Cons: "As usual handicap services are terrible. Checked in, waited 20 minutes for a wheelchair. When boarding started there was no one to push my chair, so I sat there while most other passengers boarded. Finally got tired of waiting, wheeled myself to the plane. Help never arrived. When I got off the plane, no helper waiting. A fellow passenger kindly pushed my wheelchair to baggage claim. Will check tomorrow to see if Spirit is in violation of the Americans With Disabilities Act."
Pros: "We won't use this airline anymore. First and last time we use this. It started from the begining thinking that once you pay online the suitcase dropping it was not going to be a hassle, we were wrong the line was so long, it took forever, only 1 person to receive the suitcases, again with the longest line, and 3 employees to check in passengers, a by far much smaller line and way faster. And the list goes on, bottom line not worth the hassle of dealing with this airline."
Pros: "The pilot did a fantastic Job"
Cons: "The attitude of the check in attendance. the price of baggage. More than any airline in the US. Please make sure that you read, read and read all the informations before you buy your ticket. Trying to save with Sprite Airline is a big mistake. You will end up paying more than any other airline."
Pros: "A cheap flight that got us to our destination safely and on time."
Cons: "Bring back a free soda and snack. It's the least you can do."
Cons: "Never fly this airline"
Pros: "The cost of the flights. On time service."
Cons: "The overcrowding of the plane. Too much humanity in a small space."
Pros: "The flight was ok"
Cons: "I paid 40$ online for my suitcase when I checked in then when I went to give them my luggage at the counter they said it was overweight. I took some things out and put them in my husbands personal bag of which I paid another 25$ for. While entering the gate we then found out that my husbands bag was not considered a personal bag we then had to pay 100$ Right before boarding the plane. This is the same bag that we used to go to our original destination on the same airline 4 days prior and did not have to pay for. Then on top of that all the flight was late. I put spirit in the same basket as frontier. Will NEVER fly this airline again."
Cons: "The flight was delayed by 2 hours because there was no crew. Whenever I asked for an update the desk staff was rude and short with their answers. This was the most horrible experience I have had flying in a long time. I will never fly spirit again."
Cons: "I have booked flights twice on Spirit and both times they sent an email around midnight before a 7 am flight to cancel the flight. They offered no alternative flight for the same day. They don't cooperate with other airlines to ensure their customers get to their destination. They are the WORST!! Won't ever book with them again."
Pros: "The fly is on time"
Pros: "Nice ppl, good seats etc"
Cons: "The plane wasn't ready when it was time to board Had to change the tire which delayed boarding for 45min"
Cons: "Food and entertainment are more of a N/A than poor, but not a box for that. I did not use Wifi or get snacks."