AUS - SJC
Find cheap flights from Austin to San Jose
Good to know
|August||Best time to beat the crowds with an average 12% drop in price.|
|December||Most popular time to fly with an average 19% increase in price.|
Average price round-trip
|$233||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
When to book flights from Austin to San Jose
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $90 or less one-way and $167 or less round-trip.
- The cheapest flight from Austin Bergstrom to San Jose was found 33 days before departure, on average.
- Book at least 2 weeks before departure in order to get a below-average price.
- High season is considered to be November, December and January. The cheapest month to fly is August.
- Morning departure is around 81% more expensive than an evening flight, on average*.
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Top 5 airlines serving Austin Bergstrom to San Jose
Scores according to KAYAK customer reviews
Pros: "Crew was very attentive and the seat was fine."
Pros: "The crew was very attentive and caring. While I worried I wasn’t going to get a seat, the staff reassured me if you paid for a ticket, you’ll have a seat."
Pros: "Crew was good,,,"
Cons: "Don’t be an hr.late taking off for starters!"
Pros: "The flight was less than half full, first time in years I’ve had that experience. Everyone had space to be comfortable. Crew AND passengers were all polite and relaxed. Cheese and fruit tray was delicious. Free texting and entertainment for your own devices."
Cons: "It took me awhile to access the free entertainment available for our own devices, but then it was great, including Oscar nomination movies and wide variety of tv, documentaries etc"
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Pros: "Very simple and easy trip. The flight attendants even found a postcard my friend had left at the gate earlier in the day and gave it to me on the flight."
Cons: "Airlines are so scared to fly in inclement weather. I knows it’s safer but if it’s raining and there’s no sign of lightning it’s probably safe to leave."
Cons: "When I asked a flight attendant to pour water in my own reusable cup she frowned and told me to use new plastic cups each time. I told her I’d rather not have water."
Pros: "Clean nice plane. Free WiFi Free movies. Comfortable seats. Great staff"
Cons: "Need a gluten free snack"
Pros: "Great crew! On time professional Food average. Excellent pitch for the Alaska Mileage plan and credit card"
Cons: "for a 1 hour flight, you could add more frequent services from Reno to SJC. This will help remove traffic from the roads during long weekend and encourage more travel to Reno/Tahoe area from those of us who don’t prefer driving in traffic"
Cons: "It would be great if there was power outlets for notebook on board/"
Pros: "Friendly, welcoming staff; on time"
Cons: "Nothing at all!"
Pros: "Got exit row seating (16C) and crew was good."
Cons: "Wifi isn't reliable near Cabo - so get your movies and messages in! Restroom in the back made using it at times (drink service) impossible for 10+ minutes."
Pros: "Great seats, excellent crew, food and drinks were great..."
Cons: "Boarding wasn't good. Stuck outside on the jetway / tarmac in 90F heat for 10+ minutes in Cabo. Bad for kids and elderly - better to have everyone wait inside with the AC on until the plane is ready!"
Pros: "We were on our way to a bachlorette party and the crew was really fun and adding to the whole experience."
Cons: "I expect Alaska Air has made a tidy sum from passengers who have to rebook when they depart the gate early."
Pros: "Excellent service, timing, crew amiability."
Pros: "Donny was the best crew member. Everyone was very nice and very attentive. Restroom was very clean and the whole plane was very well maintained."
Cons: "Flight was delayed for 1h, you had to pay for food and entertainment for a 5h flight"
Pros: "Kindness to a mum traveling along"
Cons: "More snacks!!"
Pros: "I liked being able to check in on line ahead of time. Boarding was efficient ."
Pros: "They were on time. We went economy. We got what we paid for. Brought our own lunch. I would recommend it. Flight attendants were good. No surprises!"
Pros: "Flight departed on time."
Pros: "Crew was friendly."
Cons: "Had a window seat, and the "wall" by the window was ice cold. I was wearing a windbreaker and was shivering the entire time. My feet were in thick wool socks and leather boots, and even so they were freezing! This did not happen on my previous flight with Alaska, so I hope this is an isolated experience just for this particular plane."
Pros: "No issues"
Pros: "I made multiple requests for proper seating for my mother Flights going and coming, the crew tried to make up for incorrect seating of a sverely handicapped walker."
Cons: "Bad handicapped service, until too late"
Pros: "Not much the ability to log on to free movies was ok"
Cons: "Crew boarded us like we were cattle going to the slaughterhouse. Not a great way to end a wonderful vacation. In particular Kim was vary rude I understand it's a tough job but this is the profession they chose. Might not have been as bad had it not been for her."
Pros: "Friendly, charging outlets at every seat"
Pros: "This was my first time flying on a big commercial plane and having to deal with big airports. All in all, I had a great first time experience. The whole process made sense, it was fast, easy, everyone was friendly. I never had any hiccups or got lost. So thank you for making my first time so easy and for all the hard work all of you do to make that possible for everyone!"
Cons: "The plane left late but still arrived on time so I really don't count that as a criticism. If that's the worst thing you've done, then keep doing what you're doing because I have no problem at all with it haha. I will definitely be a repeat customer!"
Pros: "Everything was wonderful"
Cons: "the crew, especially the guy was so busy talking to the other crew members that he was just going through the motions of taking care of the people. I asked him what mountain that was outside the window. His response was "I don't know" and kept right on talking to his other helper. If a patron asks a question he should at least not give the impression that I was interrupting his talk with the other steward while serving"
Pros: "Non stop travel"
Cons: "Cramped seats"
Pros: "Always great service"
Cons: "Somehow I ended not sitting next to my companion. In my head if you purchase two tickets, they should automatically assume you want to sit together. I guess I needed to select seats before the flight."
Pros: "I like that they allowed active duty to board along with first class etc.."
Cons: "Odor of urine From bathroom"
Pros: "I was Traveling with my two year old so sometime flying can be difficult. This flight qas easy boarding and unloading. During the flight everyone was very friendly."
Cons: "I have no complaints, i always fly alaska and everytime has been great."
Pros: "Great crew"
Cons: "Economy is tight, but that's why it's cheaper."
Pros: "Service was Horrible"
Cons: "Not a friendly airline at all. Book with someone else."
Pros: "That I arrived on time"
Cons: "That I can't find a flight to South Florida with you guys"
Cons: "3's a crowd man, bumper to bumper in those seats."
Pros: "For us there quickly and mostly in comfort"
Cons: "Too hot all flight, the vents blew hit air"
Cons: "Flight was cancled"
Pros: "I called to change seats for my wheelchair dad and was cheerfully well accommodated by customer service."
Cons: "When I initially placed the reservation online my dad was seated in a middle seat in the back with no options to change seats. I had to call customer service and they were very helpful."
Pros: "Flew to Seattle in the morning in a Southwest Cattle Car. Flew back on one of Alaska's new 737's. Really liked the cabin design. Cabin lighting was very impressive and very easy on your eyes. Well done Alaska!"
Cons: "I'm 6'-6", so more legroom would always be appreciated."
Pros: "Very friendly service. Attendants have God attitude. You can tell the employees are happy and paid well"
Cons: "The bean burrito they give out is just ok. I think it will be better if they just gave a small bag of potato chips or something else. It's free, so all you can do is not eat it if you don't like it I guess."
Pros: "I liked the selection of short films from SIFF, the crew was good."
Cons: "The cabin was a bit too chilly"
Pros: "Service was good"
Cons: "That you charge for the miles credit card"
Pros: "The crew was friendly and we were on time. there was no entertainment due to being a short flight, very understandable."
Cons: "The line to check in was horribly long & slow. Almost everyone in line was complaining & many were afraid they would miss their flight, including myself. I arrived 2 & 1/2 hours early & barely made it to my gate!"
Pros: "Fairly quick boarding process. Crew was friendly."
Cons: "My seat companion actually took my seat. Although the attendant was near by & aware there was small issue, there was no intervention. Not having the window seat was a minor inconvenience for me, but it would have been nice if he could have intervened when i didn't feel i could nor wanted the confrontation."
Pros: "Smooth ride and Best service."
Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Pros: "The crew was pleasant and professional. The on-board entertainment was excellent and the seats were actually comfortable. I was provided the option to use any restroom by the crew without regard to my seating location."
Cons: "Nothing comes to mind."
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Cons: "Bag drop agent was not helpful."
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Pros: "The staff was very nice and helpful with prechecking my bag at the gate."
Cons: "Food / snack choices are unhealthy and limited. The cabin was not clean when I got to my seat. There was trash in my pocket and crumbs on the ground."
Pros: "The crew was excellent."
Pros: "Great crew, easy process overall"
Cons: "Make 1st class cheaper and give free wifi!"
Pros: "Seat comfort"
Cons: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Great crew, snacks, comfortable flight."
Cons: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Pros: "Crew was nice"
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Cons: "Not much food offered on a long flight."
Cons: "Plane was late numerous times. Boarding was painful"
Cons: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Cons: "Seat, did not get upgraded"
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "Avg flight"
Cons: "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
Cons: "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"
Pros: "The flight was very on-time and it reached the destination even earlier than expected."
Pros: "I will know more on my flight back to my destination!"
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Cons: "No trash bag in my seat for puking or bubblegum"
Cons: "Late starts"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Cons: "Poor leg room compared to jet blue"
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Cons: "2 of my 4 bags, which I checked in, were broken during my travel."
Cons: "after reaching the destination, it took a lot to open the airplane's doors and letting people out"
Cons: "Boarding was inefficient. Plane was packed to the last seat. No food for purchase."
Pros: "On time schedule"
Pros: "the aircraft was fine. leg room was slightly larger than other commercial flight i took recently."
Cons: "the crew at the boarding counter was unhelpful. my girlfriend and i were rescheduled to a later flight and were randomly assigned to 2 separate seats. online seat selecting did not work at all."
Pros: "Awesome service in first."
Cons: "I was surrounded by a basketball team. They all have terrible breath. I know that because they kept talking to each other and I was in the middle (literally) of it all. Thanks Delta airlines!"
Cons: "Flight left an hour late, I was about an hour late arriving as my friend was waiting. Once we boarded we sat in the plane for another 30-40 minutes. Luggage took FOREVER to come & the overhead storage on the plane was so small I could barely fit my bag. I'm done with Delta!!!!!!!"
Cons: "The space was too small"
Pros: "The crew was attentive and helpful."
Cons: "Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding."
Pros: "Fast boarding"
Cons: "More snack choices"
Cons: "First plane broken, second plane broken, overall 4 hours late, 2 hours of that sitting in a hot plane"
Cons: "Our flight was cancelled on Sunday and they couldn’t get us out until the following Saturday. So we had to cancel our reservation and get refunded... except American says talk to royal jordanian, royal jordanian says talk to air booking. Air booking isn’t reimbursing us and want US to pay $400."
Pros: "Nothing was better than standard"
Cons: "It felt like the staff had instructoions not to smile not even once. The food was beyond terrible. I’m not asking for hot bread like other airlines do, but at least serve it at room temperature instead of super frozen. Same for the butter. The continental breakfast had nothing continental about it"
Cons: "The legroom on AA's new planes is atrocious."
Cons: "Confusing in LAX as to where to go for the flight"
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "Courteous personnel"
Cons: "Almost wouldn't let me check my luggage to Europe as I arrived an hour in advance to flight from Austin to Dallas, ground crew claimed I should've been there 3 hrs early. Says so nowhere. Then flight departure was delayed! No individual video screens, no choice of movies. No food."
Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."
Pros: "Quick boarding to make up for a late flight arrival."
Pros: "wifi was great"
Pros: "Plane did not crash."
Cons: "Has anyone at AA ever watched the insane boarding process? No running water on the plane, not hot anything (coffee, tea, food). Generally terrible experience, like most of the airlines."
Pros: "Service was not only on time we landed early as oppose to me losing 1300 usd on my original flight to dallas for work Friday which I didn't make and cost me out of pocket"
Cons: "Staff behaviour"
Pros: "Flight was prompt. Crew was good."
Cons: "Not seated together with my wife. Looked at paying for upgrade, but no seats together."
Pros: "I made it home safe."
Cons: "However, the customer service was horrible and very unprofessional. I had to leave a loved one behind because nobody knew the rules and regulations on bringing back a pet! Now, I don't have my dog Tyson with me and my fiancé surprised me with him as an early Christmas gift. I won't be flying with American Airlines again!)"
Pros: "I had lots of space to my self"
Pros: "On time"
Cons: "We were so crowded. No leg room. The lady next to me was too big for her seat so it was hot and sweaty the whole way"
Pros: "I did not like any of it."
Cons: "We couldn't hear any of the group calling. There were so many different reward members that by the time group B was called I had to check in my baggage. I was not able to pick another seat during ticketing. When I fly for business I generally have a carry on so I can quickly catch my ride however dour to check in of my baggage I had to wait another 30 min before I received my baggage. Air hostess were not very friendly or helpful."
Cons: "airbus A320 doesn't have power ports at seats...."
Pros: "I prefer this size plane to the other alternatives."
Cons: "No snacks were offered at all."
Pros: "Entertainment was not available for the latest Safari browser 10."
Pros: "Smooth, quick flight!"
Pros: "Again getting moved up to first class"
Cons: "I would have liked to know before I was already seated in Coach."
Cons: "It's not the first time that I was forced to gate check my carry on luggage. They claim that the cabinet in the plan is full while actually there is plenty of spaces for multiple luggages to be there. The crew was rude and refuse to explain it in an acceptable way. When I asked why cant I carry it when there is enough space, she simply says because you just can't. Do you want to take the plan or not! This is unacceptable."
Pros: "Main cabin extra leg room."
Cons: "Barely any help with delayed flight and connecting flight. Had to say a prayer and sprint through DFW to make the connecting flight."
Pros: "Boarding was fast."
Cons: "No internet on plane. Plane was older. Seats were not comfortable. Had to wait 40 minutes in hot plane for our gate to be available for our plane to pull into."
Pros: "Flight attendants allowed me to move into an unoccupied seat to have more room. Very polite."
Pros: "I missed my previous flight, and even before that my day was going pretty bad. I was quickly routed to the desk to get a replacement ticket, and even though the flight was oversold, they had me wait around until the plane was ready to take off. A couple minutes after they shut the door of the boarding bridge, I was called and told to follow one of them. It turns out a couple of people were headed to the right city in the wrong country."
Cons: "The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best."
Cons: "Flight was pushed out at least 5 times before departing. Once we even boarded and were told to get off the plane after the delay became too long, "for security purposes." The pilot was completely unprofessional - he tried to make light of the situation. At first it was funny but the jokes soon got old. There was little attempt to to update as the delay kept getting longer and longer. We learned more about the delay from our phone apps than from the crew. Most idiotic and incompetent group I've ever flown with."
Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."
Cons: "Terrible customer service, multiple flight cancellations"
Pros: "Since the merge with US Airways, it seems as though American has adopted it's ways. US Airways was my least favorite airlines therefore I am disappointed by the merge. American now charges $25 each way for a trip to the Caribbean, which was not the case in the past. No entertainment provided unless one wants to watch a Free movzie on your small cell phone screen (lets hope your phone is well charged and you remember to bring your ear buds also)."
Cons: "Lack of snack options, lack if entertainment, baggage fees, less space for comfort."
Cons: "Apparently my seat change did not go through because I was still stuck in the last row near the bathrooms. I must say, the fecal aroma really complemented the on set nausea that was triggered by the turbulence. Every time I thought I was gona drift off to sleep I was rudely awakened by the constant "thwacking" of the bathroom doors. The family next to me was nice enough but they did have a toddler who was very loud and unhappy and the tantrums followed. I have been a server for 14 years and generally can brush annoyances off like this but this was by far the worst flight I have been on."
Cons: "Headphones should be provided in flights"
Cons: "Got cancelled"
Cons: "When going to website to link to free entertainment the flight is wifi capable but you must purchase Internet. Not sure why they did not make the move to add free entertainment on a 4+ hour flight."
Pros: "Captain was like a tour guide, gave us info about what we were flying over and kept us super up to date on all info."
Cons: "Seat in front distance. Granted I'm over 6 feet tall but sucks to have to pay $50 just to be slightly comfortable. Then in the aisle getting bumped all the time with people going by. Got rammed by the flight attendant cart, wasn't very fun. Left a nice bruise on my shin."
Pros: "Crew were nice and as accommodating as possible."
Cons: "On a round-trip, both airplanes on outbound and return flights had mechanical failures, resulting in over 3hr delays both times. This was for a short Austin-Dallas round trip, where I could have driven in less time than what I spent delayed at the airports. I can only conclude that AA is skimping on maintenance."
Pros: "No weather issues this time"
Cons: "Nothing good flight"
Cons: "3rd flight with AA this year. Luggage damaged for second time."
Pros: "Short flight"
Cons: "I didn't like having to pay an extra $25 to check my bag and I didn't like having to pay an extra $25 to change my seat assignment. The really hard landing in San Jose wasn't a lot of fun either. Recommend checking out other airlines before booking with American Airlines. I've taken American flights before with much the same experience. I was hoping like other airlines American's service might actually have improved - wishful thinking."
Pros: "The in flight entertainment app was nice."
Cons: "I liked the in flight entertainment app however my powers source for my device wasn't working well and I couldn't finish the movie that I had purchased."
Cons: "The seats were so cramped we could barely move. It was hot, it felt like there was no a/c most of the flight. The flight crew was late which delayed my flight. Awful. I will never fly American Airlines again."
Pros: "It is the first time in my history of flying AA, the plane took off on time and landed early! When buying this flight, I was dreading the headache I would deal with choosing this airline: delays, delays, delays, and extremely poor customer service. But much to my surprise, from check in to landing the flight and the process was very smooth. Keep it up AA!"
Cons: "The fight attendants are not the friendliest and they present an attitude for anytime you request something."
Pros: "The flight was on time."
Cons: "Austin employees at the checkout are rude. Atlanta have nice people."
Pros: "New plane Lots of movies Recharge outlet for devices Couldn't be better !!"
Cons: "Very pleasant"
Pros: "Power outlets. Friendly staff."
Cons: "What entertainment was there? No movie, you had to pay for internet. United to me seems to be a lesser luxurious airline, not like how it use to be. It’s apparent that they are making some cut backs. Not liking this bag fee they’ve added."
Pros: "Good entertainment selection"
Cons: "Stewardess was impatient, rude and not helpful. Asked for milk & it was spoiled which made my daughter gag. Worst part is I called United to confirm they would take care of the transfer of my luggage all the way to my final destination even with sleeping over in Japan & they said yes. Turns out, I had to get all my luggage & check it back in the next day."
Cons: "No legroom in economy"
Pros: "The entertainment can stream a large library of movies to your device"
Pros: "On time departures and landings"
Pros: "Not much"
Cons: "Due to space limitations this was one of the most uncomfortable transatlantic trips in about 30 years"
Pros: "Punctual flight, fabulous flight attendants, and the best airline food I’ve eaten in a long time. I can’t remember the last time passengers were given a menu to order food from ."
Cons: "No WiFi on board"
Cons: "Flight switched, old plane operated by Privelage Style, 0 entertainment and poor service throughout the 7 + hours from Chicago, flight an hour delayed as well"
Cons: "My July 11 fiight UA1259 was delayed and I could not connect to Milan. I had to stay in Newark for 1 night. But UA assigned me a hotel about 1 hour driving from Newark Airport. I had to rent by my own money $160 a day. UA should arraign a hotel either close to the airport or pay the rental car for me."
Pros: "Just your avergae flight and time for a quick flight to a nearby city"
Cons: "Just luggage being lost at the final destination was a despressing conversation"
Pros: "Overall experience was good."
Cons: "The food and the long layover"
Cons: "3 hours late departing, missed connection in EWR"
Pros: "The flight was just another flight, crew was speedy, and proficient."
Cons: "The seating is way too compact. Me and my neighbor we're hitting elbows the entire time."
Pros: "United did manage to reroute us so that we cought up with the flight to Europe we were booked on."
Cons: "The arrogance and attitude from air crew, ground service staff to lounge receptionist was unreal."
Cons: "Price was not competitive"
Pros: "Everbody seemed nice. Smooth ride."
Cons: "The back bins get filled too quickly. Same issue going and coming."
Cons: "Terminals were a bit far a part"
Pros: "The connection Austin to Newark, Newark to Amsterdam"
Cons: "plane could be cleaner"
Cons: "It took almost 15 minutes to get my bag back that I had to gate check. We were not allowed to carry on."
Cons: "Purchased two tickets for my wife and me and our seats were separated. Another couple were separated as well. No good very dissatisfied"
Pros: "Polite crew"
Cons: "Stinky plane"
Cons: "Customer service via phone was unhelp and kind of snarky. She knew I was several thousand miles from home trying to get back, but wouldn't arrange for me to get on a different plane without a $650 fee. Another airline would have bumped people off their flights so I could get hiome. I was not pleased that my missed flight couoldn't be accommodated reasonably. Apparently my ticket was wroth nothing..."
Pros: "Personnel is nice"
Cons: "There is no one to help guide you if you have questions. Basically if you need help, get in an unorganized line. Check-in is a free for all. Signs are not clear or prominent. TSA Pre-Check was closed at one part even though I was told it was open."
Pros: "The crew was awesome for both of our flights! Very pleased with United!"
Pros: "Male flight attendant was friendly and relatable"
Cons: "Very rocky flight, female flight attendant was mocking male attendant, reading from the manual so I was hearing all the possible worst things that could happen and sanitary conditions of the bathrooms, very unpleasant. We also ran out of water so instead everyone had to wash their hands with the bottled water and sanitary wipes"
Pros: "The flight was uneventful and we landed early. Although there were no entertainment options on the plane besides wifi, I just watched my own shows on the smartphone. The snack that we got was actually not bad."
Cons: "Seat is still a bit small, even with their updated seats that moved the seat pockets to the top. Cushion is hard and became uncomfortable after an hour o so."
Pros: "1st class seats great as was the food."
Cons: "Lesson learned. Those first row seats as spacious as they are do not have stowage areas except overhead. One couple in the opposite front seats took up four spaces of overhead space and pretended they didn't understand when the stewardess made a half hearted attempt to ask people to use one space per seat in the overhead bins. Some people had to check fragile packages due to this issue."
Pros: "The United Service was a VIP treatment for me. Im very happy with this airliner."
Cons: "I need to pay for the entertainment I know the movies have cost but the TV and Music was a sad moment for me thanks God I Have tetris on my cell."
Pros: "I liked that I slept the whole way."
Cons: "That united barely serves any snacks, need something besides that wafer that won't even make a dent in hunger."
Pros: "Piolet communication, safe smooth landing inspite of horible turbulence."
Cons: "4hr delay, late on serving snacks, small aircraft, no tv, no phone charge system in the seats like other airlines/planes has."
Pros: "Like the prompting with manage the fist travel (Austin-Houston)."
Cons: "The travel Austin-Houston only they serve wather! That's ridiculous. In the way Houston-Quito the fly assist not collaborate in the order of the passenger behind me. He's stay the travel continiusly standing and kick the seat. The people not turn off the cellphones and electronic equipments. The old mans passengers not respect the rules."
Pros: "I like having options to purchase snacks during the flight."
Cons: "Boarding process was horrible. Very little overhead bin space available so many carry on's had to be checked. Leg room was worse than other airlines. Had 3 flights cancelled in a matter of 24 hours when other airlines were running flights at the same time. Needless to say - not a good first experience with United and won't be flying them again any time soon."
Pros: "Everything went smoothly"
Cons: "Very disruptive passenger"
Pros: "The flight was quick and the flight attendant and crew was very kind and helpful."
Cons: "The Airplane was extremely cold!!! The seats were not comfortable"
Pros: "Ease of getting to the airport and gate for our flight. Flight was short but I was comfortable."
Pros: "we landed on time"
Cons: "we took off late"
Cons: "After a 2 hour immigration deal that wasn't uniteds fault we had 15 minutes to get to our gate before our flight started boarding...after rushing to the gate we found out our flight was delayed for 30 minutes, just enough time to grab an Auntie Annie's pretzel and drink. After we returned we discovered that the flight was delayed another 45 minutes...having a 4 hour flight ahead of us we decided to get more substance than a pretzel. After asking the desk person when our flight would be here, she told us they were awaiting a plane and it could be less time than 45 minutes til boarding. There was a restaurant no more than 30 yards from our gate with a television that updated all the flights so we could see. The flight was scheduled to leave the gate at 6:56pm...we got to the gate at 6:45 and they would not allow us to board because they closed the gates and said we were there at 6:46 and they have to close the doors 10 minutes before...we showed the lady our phones which were correct with the time. Basically they screwed us...they can delay flights for over two hours at your inconvenience but the second you're late they show you no mercy. We had to get a hotel for the night (which they didn't pay for) and board an American flight the next day. The desk lady was terrible, had the worst attitude and threatened to call the cops when my husband cursed and said 'this is bullshit' apparently freedom of speech doesn't fly with United...pick a different airline"
Pros: "I didn't miss my connecting flight"
Cons: "Only 10 minutes to go 30 gates to catch my connecting flight. Not good at all!"
Pros: "Thanks for the upgrade"
Cons: "Thanks for the upgrade"
Pros: "Crew nice."
Cons: "Paying for tv. Internet in airports doesn't work."
Pros: "Not much you can say about a 30 minute flight."
Pros: "New seats were comfortable!"
Pros: "Everything went smoothly. Gate attendants and flight attendants gave clear instructions, kept us informed of the progress and status of boarding/the flight/ landing etc."
Cons: "no complaints"
Cons: "Lose baggage"
Pros: "One of the legs of our flight was canceled due to weather. The staff at the desk was very helpful in getting us rebooked."
Cons: "Check-in staff was so unfriendly and unprofessional, I have decided to never fly United again. It also took almost 25 minutes on-hold to try and get a customer service rep on the phone and by that time I was going to be late for my flight and United would not refund my money even though it was their issue that was causing my delay. There are too many other airlines to have to deal with the rude people at the check-in area and the lack of customer support."
Pros: "Organization at boarding in sections"
Cons: "Delaying departure by waiting for standby customers to be assigned a seat - perhaps include those folks in one of the boarding sections and give first available seat in order of arrival"
Pros: "Fast boarding"
Cons: "Crew didn’t wear masks correctly."
Cons: "First flight of the day delayed with no notice Horrible Customer service Frontier is the worst!"
Pros: "New seats, comfy, legroom, pleasant FAs"
Cons: "Only coke products. Asked for tomato juice - was told it would be $2.50. Nope."
Cons: "Baggage fees higher than expected and seats don’t recline"
Pros: "Nothing throughout the arrival to landing except the actual flight crew was at an even decent level."
Cons: "After having flown to Austin for the death of my mother my return flight to DC was delayed for over 8 hours. There was minimal communication and no real understanding of what was happening by frontier. When asked about any sort of compensation the employees were extremely rude and difficult. After so many hours they’re required to give a 50 dollar voucher but failed to do so. After not sleeping for multiple nights due to my situation I did not arrive into DC till 1am and had to drive multiple hours home in the middle of the night which was a major safety hazard. Frontier did not offer to compensate a hotel or anything for the inconvenice. Extremely disappointed in the horrendous service provided by the airline in this nightmare scenario"
Pros: "I like that southwest flew out of the same terminal Bc after the nightmares I walked over and happily paid full price for Southwest."
Cons: "2 agents for 300 bags in the same time window is not only unexpectable but poor customer service. Several people including 6 people in wheelchairs were deeply effected by this event not to mention. 100 of passagers without a answers. There was no staff at the 3 gates ! Even before the planes were scheduled to take off."
Pros: "The plane was clean. The food and drink selection was fabulous, although we didn’t get any because the flight was short and turbulent but good to know for next time."
Cons: "Wish I could check in online and have boarding pass sent to phone or print out myself."
Cons: "crew was loud and unprofessional. they were talking the entire flight very loud and then talked about bad experiences they had in the past and their party lives.."
Cons: "Added fees for seat and carryon luggage."
Cons: "Rude lazy attendants. No effort to offer even water to me on a two hour flight. All they wanted us to do was clean up trash to make their job easier. Nickel and dimed and this kind of service?????? Also didn't need a repeated 15 minute sales pitch for a credit card!"
Pros: "very warm staff"
Pros: "Staff was nice"
Cons: "They have stripped down the seats of this plane to make more room to squeeze in more rows. The seats are incredibly uncomfortable even for my short 3 hour flight. The try table is less than the size of a half sheet of paper - you simply cannot put your laptop up and work. $35 for a carry on, nickel and dime you for everything including a drink. Last time I will be flying frontier!"
Cons: "The two hour delay on the return flight"
Pros: "Even with very rainy weather in Austin, flight left on time. Crew was very nice on both our flights. Plane was clean. Comfortable enough--about what to expect in this day and age."
Cons: "A lot of fees with Frontier flights. Wny not just include in the original fare of the flight?"
Pros: "I loved the economic prices and was very skeptical due to the old saying: "You get what you PAY for" And yet I was pleasantly SURPRISED. Great BIG plane sold out and yet very comfy and nice ride! Staff well-diversed age, gender, race and creed as well."
Cons: "No Entertainment Devices"
Pros: "Flight was on time. The flight crew was very nice. The pilots handled the little bit of turbulence we had, wonderfully. Over all, a great experience."
Cons: "The flight attendant was extremely rude and condescending to a handicapped man both on the flight and after he exited the plane."
Cons: "Charge for everything- assigned seat - carryon baggage"
Cons: "The initial price did not include a free seat . Had to pay $16.00 extra for a seat."
Cons: "All frontier cares about is nickle and diming their customers. The flight was not too much less than any of the other airlines, but I should've done reviews before choosing them. They charge you $20 for your seat on top of your fare when you try to check in 24 hours early. They charge more for a carry on than a checked bag. They do not provide anything complimentary during the flight. Drinks are $2. Overall, I spent just as much as I would've with Southwest of American, but I felt ripped off and unappreciated. If you want a loyal customer base, Fronteir, I suggest you change your flight policies. This is 2016 and customer service is everything."
Pros: "I was fortunate enough to sit next to two passengers who calmed me down during the plane ride."
Cons: "The staff were aloof and slightly unprofessional. They did not seem to be very confident about the flight, which made me worried and concerned about my experience. They rushed through standard procedures and were not very comforting to passengers. I have never flown by myself before, so my anxiety levels were high and I was extremely nervous the whole time. I wish that they would have been a little more easy-going with nervous passengers, such as myself, because I left the flight shaking."
Pros: "New plane. Good deals on food, though you had to pay."
Cons: "4 hours late on departure, with various reasons given depending on the staff. Flight attendants were good at their job, but could not be both polite and stern (as in, please sit down while the plane is still climbing, or even a "Pay attention, please!" said during the emergency evacuation procedure discussion.)"
Pros: "Flight landed earlier by 30 mins"
Cons: "Luggage was delayed by 40 mins!"
Pros: "Another passenger got a little light headed during the flight and the crew did excellent well on helping and resolving the issue."
Cons: "Charged me for CARRY-ON luggage at gate. First off , this is absurd. It reminded me why I fly with proper airlines. Second, this should have been made clear at time of booking so I realized how much the flight would ACTUALLY cost and book with a more comfortable and professional airline. The seats are awful and don't recline."
Pros: "The flight attendants and staff were friendly"
Cons: "The flight was delayed and they didn't even keep us posted as to what was going on with the flight. By the time we arrived to the gate, our gate was occupied so we had to sit on the plane for an even longer amount of time. If anyone had connecting flights, they would have missed them by far."
Pros: "The only two things I was dissatisfied with was baggage claim how nearly after 25 minutes finally our bags came. The second was the air stewards. They kept smashing into me and I was sitting on the aisle seat. One was skinny so I don't know why she kept bumping my arm the second one was overweight and even if he sidled he still would brush passengers's parts of their body on the aisle side. The tall skinny stewardes walked very heavily and I was trying to nap and everytime she walked past it woke me up. She needs to learn how to walk lightly that's my feedback"
Pros: "I don't usually even do reviews but since flying with Frontier from many places. But being military and flying from multiple cities and going with Frontier I have experience super cheap tickets through other websites, quick check ins, free baggage because I am military and non-stop flights that have great take off and arrival times. Frontier is my favorite out of the many other airlines I have taken."
Pros: "I liked the amount of space I had in my seat that I voluntarily paid to have."
Cons: "The seat itself was not very comfortable. Also, a member of the crew was either not masking her disdain for her fellow crew members very well, or has a wicked case of resting-bitch-face, it was kind of off putting."
Cons: "You should let your kayak users know that frontier doesn't allow carry on bags the way most airlines do and that you have to pay $30 for one. It's deceiving"
Pros: "Price was very low"
Cons: "Plane had a bad part and instead of rerouting another plane or bringing part by special courier they waited for 12 hours for a part. If the CEO or the head of maintenance had been on that flight they would have made accommodations in an hour, not 15. No attempt to get us on the five other flights heading to Atlanta that morning. To add insult to injury Frontier offered a $100 credit for another flight within only 90 days. With bags being $35 each way and picking a seat another $15, that means I get my baggage free only. NEVERMORE."
Cons: "My flight from austin to Dulles was delayed 5 hours. There was fog, but other planes were departing. I got to my son's house at 8:30 that night instead of that afternoon. Returning, i was stranded in the Atlanta airport for another 5 hours. Ostensibly because of control tower issues in Austin, but a walk down te hall showed all other airlines departing to Austin. Horrible. When I finally got home at 12;55 a.m. I was exhausted and then came down with a cold.I will ever recommend this airline to anyone."
Pros: "Staff was nice and courteous"
Cons: "My flight was delayed but I didn't get email until 230 am and I had to wake up at 420 am. Also my luggage was lost so I got a 50$ voucher. I am attending a dental seminar in a sweater and jeans. My bag got delayed another day and was only given another 50$ but I have to spend 200$ to get a 100$. I had no toiletiries, dress clothes, socks, and underwear. I asked for 150$ voucher and was denied. Also if I could a get free bag check on the return trip. Also denied. I expected a little more customer service when bags are lost."
Pros: "My flight to Atlanta from Austin was comfortable (decent leg room in standard seat) and was mostly painless. Saying a lot for air travel."
Cons: "My flight from Atlanta to Austin was terrible. Heavy rains in Austin caused the flight to be cancelled about an hour before take off was scheduled. Despite this Frontier refused to put us up in a hotel, even though they were saying they wouldn't be able to get us to Austin until after the weekend. They cited that the extreme weather in Austin was "an act of God" so they had no responsibility to take care of their riders. this became more confusing when the other airlines were still flying into Austin during this time. Ended up renting a car and driving the 14 hours home. The process for getting a refund on my ticket is still ongoing, they require a form to be filled out and submitted...then need a second confirmation email with much of the same information needed again (seriously, why?) Still waiting for a refund, which you'd think would be automatic when a flight is cancelled? It's almost like they are aware that making it a pain in the butt decreases the likelihood that people will go through the process to get a refund."
Cons: "The entire experience was horrible. The flight was delayed 6hours in which initially it was due to fog, then no plane available as all.other airlines departed, and there was no representative available during the entire process for Q & A. I had to take another in order to arrive in ATL for a business meeting which I missed."
Pros: "That I finally got home after a long wait in the airport not knowing what was causing the delay."
Cons: "After you add in all of the extras like paying for your seat and carry on baggage, the price isn't as attractive as represented. It was a topic of discussion on the flight when we finally got off the ground. There were 5 gate attendants working the flight that had no earthly idea what was going on and when they did find find out they wouldn't share the information. Overall not a good experience. I can't see a situation where I would fly Fronteer again."
Pros: "Getting off the plane. It was a moment to celebrate- my last Frontier flight ever."
Cons: "The charge for carrying ON a bag. Being told plane was at gate, but couldn't leave at 7a as sched because pilots needed rest. Then being told at 10a that plane was in Houston. Then ultimately leaving at around 11a."
Pros: "Being notified early"
Cons: "Not flying Not receiving a refund our voucher for the (2) 1-way tickets you cancelled & not being refunded for seats we paid to select on a flight that did not exist. Not having another Frontier option until Monday Being asked repeatedly on a call if I'd like to cancel my flight. You cancelled my flight. Give me half my money back."
Pros: "It was on time."
Cons: "Small and uncomfortable seats with no leg room and no reclining, tiny tray tables, fees like no airline I've used, including a charge for carry on luggage, and a website that is not user friendly. Back to Southwest for us."
Pros: "Cheap price for ticket"
Cons: "Pay for a carry-on?! Pay if you want a soda?!"
Pros: "Our seats had enough room"
Cons: "This was without a doubt the worst flight we have ever taken and we will NEVER fly Frontier again. They were the rudest, most unhelpful people we have ever encountered from start to finish."
Pros: "Cost Supervisor Maggie"
Cons: "I arrived for my 6:10 flight at 5:00 traveling for a one day engagement with zero pieces of luggage and one well traveled companion again no luggage. The counter said it would close at 5:25. Odd that a flight was scheduled to take off while the counter was closed but I had no fears I was well within the open hours. I waited for an associate until 5:30 then tried the automated kiosk. It said see an attendant. Back to the empty counter. Called the suggested 800 on the same sign and am accused of lying about my arrival time to the counter and informed I can get the next flight in 13 hours for twice the cost of the round price tickets. Supervisor Maggie got me on the flight at my reserved rate and adjusted my return flight but I was still out the hotel both in Denver and having to pay another night in Austin."
Pros: "Nothing really"
Cons: "Terrible service with lots of delays and was not taken care properly at all. Spent 28 hours in total to reach destination."
Pros: "The crew was very nice."
Cons: "They tricked me into paying a seating fee when I was checking in online by having to select the seat. They also charge a $40 per carry on. The boarding was done horrible, they called zones with only a minute in between so there was people from all areas boarding at the same time. The seats were the most horrible, didnt recline, and were hard plastic with no cushioning. No peanuts or drinks offered."
Pros: "Frontier was fast at boarding and had us to our destanation each leg ahead of schedule."
Cons: "While frontier can rationalize that charging for both checked & carry on helps with efficiency I personally fond it offensive. They also are atrocious in their seating charges. I simply wont fly an airline that feels like a bait and switch used car sales tecniques when I fly. I am willing to.pay more to have simple luxuries like a seat that leans back. Very unorganized system of boarding...."
Cons: "I had a boarding pass on my phone, but when I got to security it wouldn't scan and they sent me back to get a hard copy. Almost missed my flight because of this. I was also unaware that Frontier charges $30 per carry-on per flight. I've never seen that with any other airline."
Cons: "whatever $ you save on initial price they'll get back"
Pros: "The seats are thin, with little padding, but they do not recline. I love that particular part so much."
Pros: "Great price, service and people"
Cons: "No mink lined toilet seat covers"