Pros: "Seat was great. Nice they kept the Virgin size seating"
Pros: "everything."
Cons: "Nothing the service was great"
Pros: "I like the new regional jets. Super good experience overall."
Pros: "The lady boarding people was really good. Got people to willingly check bags on a full flight and was positive and friendly."
Cons: "Plane was smelly. Attendants gathering trash after food and drink was poorly timed and awkward. They seemed either tired or not interested."
Pros: "Nice crew comfortable seats"
Cons: "Gogo entertainment app wasn’t working very well and would crash a lot during movies."
Pros: "Yes the crew was amazing!"
Pros: "The crew was very attentive and caring. While I worried I wasn’t going to get a seat, the staff reassured me if you paid for a ticket, you’ll have a seat."
Pros: "Friendly employees. Excellent pilots who nailed the landing. Seats better than other airlines (Airbus)"
Pros: "Great crew, 2 drink services"
Pros: "Crew was good,,,"
Cons: "Don’t be an hr.late taking off for starters!"
Cons: "Cabin crew was excellent"
Pros: "Crew was super friendly and accommodating."
Cons: "Everything was perfectly fine!"
Pros: "Seat comfort"
Cons: "Nothing much"
Pros: "The seats are comfortable"
Pros: "Crew was great!"
Cons: "Seats not very comfortable. Online wifi/entertainment on personal devices is glitchy."
Pros: "Spacious seats"
Cons: "Ontime departure"
Cons: "Hour early with tail winds - all fabulous"
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Pros: "Bags were waiting at baggage claim"
Pros: "Eventually left."
Cons: "Had to wait for flight attendant."
Pros: "Attendants were pleasant as was the actual flight"
Cons: "They were missing pilots for the flight so we were delayed for an hour"
Pros: "Easy to board and plenty of crew assisting passengers"
Cons: "Seats are too narrow and crowded it gets very uncomfortable and cannot do much work on a laptop as there’s not enough arm space"
Pros: "Service and time to reach destination."
Cons: "Nothing"
Pros: "Everything went off without a hitch. Plane seemed clean and comfortable. Enough leg room in main cabin! Great coffee."
Cons: "Nothing!"
Pros: "Very smooth ride, pilots and crew did an excellent job."
Cons: "Plane (Q400) was hot. Felt like I was sweating the entire flight."
Cons: "When I asked a flight attendant to pour water in my own reusable cup she frowned and told me to use new plastic cups each time. I told her I’d rather not have water."
Pros: "Clean nice plane. Free WiFi Free movies. Comfortable seats. Great staff"
Pros: "I loved that they boarded Active Duty military early."
Cons: "They asked if we wanted to buy a snack before they offered a free snack."
Pros: "Friendly employees"
Cons: "The air vent above my seat did not work"
Cons: "Only one food choice in first class. Seat fine but hard to recline. Boarding was slow and late. My luggage was sent to the wrong place with a bunch of other peoples. They knew but lest us just wait for 40 minutes around the carousel."
Pros: "The people did their job with excellence and ease. Made our flight comfortable."
Cons: "There was an unexpected gate change that made us have to run to the other side of the terminal. It would have been nice if the announcements had been just a bit clearer."
Pros: "Efficient and competent. One of the better airlines out there."
Pros: "Upgrade to first"
Cons: "Plane was late"
Cons: "Old airplane, ripped seat backs,"
Pros: "I thought the crew was very nice and friendly."
Cons: "The seating of course leaves much to be desired - cramped having 3 people sitting together"
Cons: "Our flight was delayed by 7 hours."
Pros: "The cabin crew was sufficient and delightful."
Cons: "I decided to try Alaska Airlines for my travels up and down the Pacific Coast, and I'm disappointed. Maybe my expects of on time and reliable flights are too much."
Pros: "Flight attendants were nice."
Cons: "Tried to buy internet but couldn't, seats were very uncomfortable and tight, bloody mary was under complimentary but I was charged."
Pros: "Got exit row seating (16C) and crew was good."
Cons: "Wifi isn't reliable near Cabo - so get your movies and messages in! Restroom in the back made using it at times (drink service) impossible for 10+ minutes."
Pros: "Boarding was on time, beer was included at no extra charge."
Pros: "I really did like that they checked on us several time and made sure we had enough to drink. Nice crew and all in all a pretty good flight."
Pros: "Was given two center seats when asked for other sets they moved us up to front so we had more room plus got off faster"
Pros: "Punctuality and kindness off employees."
Cons: "N/A"
Cons: "had difficulty finding how to input known-traveller number; missed out on the TSA PreCheck line... but the airport wasn't very busy so..."
Pros: "The whole boarding and flight process is well-organized and the crew was excellent."
Cons: "The Wi-Fi was extraordinarily slow. Slower than other flights I have been on. Just seemed old."
Pros: "Traded seats with a mother and her son from an aisle to a center seat. Staff gave me a free beer instead of dragging me or then off the plane. Cheers to great customer service!"
Pros: "Great on board service. Friendly staff and good entertainment accommodations."
Cons: "The boarding of the plane was not well organized and although they were boarding from the front and back, it was still crowded and people were trying to pass one another with lugggage in the aisles."
Pros: "all was great"
Cons: "nothing"
Cons: "Purchased food on board. Dry and unappealing."
Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Cons: "Bag drop agent was not helpful."
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Pros: "The crew was excellent."
Pros: "Great crew, easy process overall"
Cons: "Make 1st class cheaper and give free wifi!"
Pros: "Seat comfort"
Cons: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Pros: "Great crew, snacks, comfortable flight."
Cons: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Cons: "Not delay the flight for 3+ hours"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "The crew was amazing my daughter is still talking about how nice they were to her."
Cons: "Nothing at all!"
Pros: "The boarding was very quick"
Pros: "Nothing"
Cons: "The flight was not comfortable and shaking as if it is about to explode"
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "Comfy seats, quick service."
Cons: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Pros: "Service by the Delta team"
Cons: "Seats not roomy enough"
Pros: "great service, easy to get on and off, snack options and drinks were all great"
Pros: "Service; security gate in NY close to departure gate."
Cons: "Arrival Gate in San Jose far from exit."
Pros: "On time. Clean."
Cons: "But cold but crew did find a blanket."
Pros: "Not much."
Cons: "The hand-me-down Southwest boarding group gates. The automated ticket readers. The whole de-personalization."
Pros: "Loved the roomy seats and the upgrade wasn't terribly expensive"
Cons: "Nothing"
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Cons: "Padding on seats are worn out. Very uncomfortable"
Cons: "It’s was the best flight in my life"
Pros: "Excellent leg room. Comfy seat"
Cons: "Seat couldn't recline back. Was a little uncomfortable for a long flight. Chair had crumbs on it before I sat down-it was easily wiped away meaning no one had cleaned the chairs or looked at them beforehand. Absolutely freezing. Wearing long socks and boots and my feet still felt frozen by the end."
Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Cons: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Pros: "Almonds"
Cons: "Seat, did not get upgraded"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "Pilots skill - it was raining hard when we landed"
Pros: "Courtesy. Efficiency The flight attendant was extraordinary. Coates"
Cons: "The first plane was a little old. Neither reading light worked."
Pros: "Quick boarding, clean plane, comfortable seats, the flight departed and arrived on time."
Cons: "The landing was a bit harsh, we couldn't connect to the airplane WiFi, so we did not enjoyed the entertainment."
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Pros: "Nothing"
Cons: "The fact that my flight was delayed for the second time in the past week"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Pros: "Absolutely nothing, flight was cancelled after 6 hours stood in line for 4 hours only to be told there were no flights to get me to my destination."
Cons: "Poor leg room compared to jet blue"
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Cons: "2 of my 4 bags, which I checked in, were broken during my travel."
Cons: "after reaching the destination, it took a lot to open the airplane's doors and letting people out"
Pros: "Even with one of the cheapest flight tickets I could say i was flying in luxury. Everything was nice and smooth and it was a wonderful flight. Even if I have motion sickness it was not bad at all on the flight and was really actually a pleasant flight."
Cons: "I can't complain about anything except the movie didn't have audio. Unless I am deaf but that's all nothing big. The trip was wonderful and if I ever need a airplane ride you better believe I will choose delta. They never let me down."
Pros: "The crew was amiable. The plane was crowded but clean."
Pros: "Nothing"
Cons: "The crew was rude, we took off over an hour late, there was no food for sale on board"
Pros: "Everything was normal, except ...."
Cons: "Takeoff was delayed twice for a total of 40 minutes late."
Pros: "Nothing on this flight was good except for the Captain with constant updates on the never ending delays."
Cons: "This flight was delayed for nearly three hours due to a mechanical problem with the assigned aircraft. We did not get the reason for the delay until nearly 2 hours after the scheduled departure time. Then, when a new plane was assigned. The boarding agents were rude. The flight attendant was rude."
Pros: "Got me to my destination"
Cons: "Attendants were less than welcoming with NO sense of humor. I found an empty whiskey container in the area under the seat in front of me. When I jokingly said that I found it empty and could she refill it for me, the attendant went off on me, telling me that she was too busy and couldn’t take it"
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "The crew was awesome"
Cons: "Constant delays, wrongful promises of when/how long delays would take"
Pros: "Crew was polite, Captain was helpful."
Cons: "Flight was delayed due to mechanical issues."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "Great flight experience overall!"
Cons: "The legroom on AA's new planes is atrocious."
Pros: "Easy flight"
Cons: "No backseat TV or usb charging outlets"
Cons: "Seats in the plane not good, overall an old plane looks like."
Cons: "Confusing in LAX as to where to go for the flight"
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Pros: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."
Pros: "Short flight"
Cons: "They lost our bags in Dallas. The customer service rep was useless"
Pros: "The customer service!"
Cons: "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"
Pros: "nothing"
Cons: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"
Cons: "Wanted more food. Haha!!"
Cons: "No carbs free meals."
Pros: "Smooth ride, easy security"
Pros: "Staff courtesy."
Cons: "When I started this leg of my trip, I was completely exhausted having been in sitting position for almost 24 hours straight. Airline made no concessions for travelers knowing that some were just doing a simple trip and those others whose journey was very long. Narrow seats added to stress and discomfort. Airline policy seemed to be "Give me the money and I will deliver you safely. Period" Humanity seems to be last on airline list. Traveling is seriously grueling and unpleasant for all those not in First Class."
Pros: "Good price, effective transportation, nothing special"
Cons: "Very full, not super comfortable"
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "It's just like very other airlines."
Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
Pros: "The plane was brand new and the crew were very nice. Entertainment system was well-done with good selection of movies. Even unedited movies!! Great."
Cons: "The plane was delayed for a half hour before it was marked as "delayed" and then it was delayed another half hour. If I had known it was going to be an hour late I would've been able to eat a proper dinner. They seemed to be out of every normal drink on the drink cart."
Pros: "I like the movie selection"
Cons: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."
Pros: "Everything went smooth. Staff were professional and friendly"
Cons: "Nothing."
Pros: "Staff was wonderful."
Pros: "I like that it's open seating."
Cons: "I don't like how there's not de-boarding procedure. Some people try to just rush off the plane."
Cons: "The 20 minute wait before we could dock at the gate An annoying air vent making an intermittent noise... Something broken obviously"
Cons: "THe reading light was broken"
Pros: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Pros: "Smooth, quick flight!"
Pros: "Again getting moved up to first class"
Cons: "I would have liked to know before I was already seated in Coach."
Pros: "The flight was only 30 min"
Pros: "fly was on time"
Cons: "food"
Pros: "Flight attendants allowed me to move into an unoccupied seat to have more room. Very polite."
Cons: "Airplane temperature was freezing"
Pros: "Crew was great. Plane was nice."
Cons: "No charger at seat."
Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."
Pros: "The crew were super! Extremely attentive and always gracious."
Pros: "Everyone was nice, boarding was smooth, and we even landed early. Great flight."
Cons: "Nothing was bad about the trip really. Crew did a fine job."
Cons: "They skipped me for drinks"
Pros: "Everything was fine and normal except the crew."
Cons: "My flight was a later one in the evening but all the crew showed was that they were ready to go home."
Cons: "Zero entertainment. Too cramped"
Pros: "Nothing"
Cons: "My email is not linked to my phone, so I got no warning notices of two gate changes waiting for my connecting flight home. I waited at the original gate (C39) from arrival time (2:30 pm) til boarding time (5:40 pm). When I saw no change to my destination, I checked the United App to find that the gate had been changed C33). Rushing to C33 I found another flight boarding at that location with one United Representative who could not stop to answer questions. Seeing two unoccupied Representatives at the next gate (C32), I asked if they could help me with the confusion, they said I should check with gate C33 - which I told them that she was too busy with other passengers. I searched for a Departure Board and discovered that gate C33 was still the gate, but "aircraft maintenance" had delayed the flight until after 8:20. After having to check my carry-on because of lack of space in the overheads, my departure from the airport was further delayed another 30 minutes. Upon returning home and checking my email, I found notifications of two different gate changes (C33 & C44). Announcements should have been made at both gate C39 about the changing of the gate and at C33 explaining the problem. The captain's lame excuse about air conditioning and Phoenix's hot weather was lame to say the least."
Cons: "Another passenger was extremely rude to me. Causing me to have to move seats mid flight. Crew did not try to resolve the issue with the man behind me and put me in a worse seat. Horrible."
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Cons: "Short flight, so no food or entertainment."
Pros: "Plane size"
Cons: "Pilot driving way to fast"
Cons: "Plane was delayed.. Rude customers"
Cons: "Seats are not very comfortable. Food selection is not very good.."
Pros: "Friendly staff"
Cons: "Too cold"
Pros: "On time"
Cons: "Tight seats, boarding process"
Pros: "The view of the sun set"
Cons: "Not enough or any choice of food but that is ok asyou really do not need it unless you have not planned well, so it is partly my fault that I felt the shortage of food!"
Cons: "The food options are poor at best and it's really sad that they don't offer anything for free. My ticket wasn't cheap so I can't imagine they're saving me money on my ticket by not offering better food on that long of a flight."
Cons: "2 suitcases out of 6 came broken, the airline did not accept any claim because they say the type of damage is not covered!!!"
Cons: "I didn't like the 2 hour delay"
Pros: "Ordered the Protein Box, it was ok.. crew members nice."
Cons: "The Smell on the flight was unacceptable, I was sitting about a couple rows across the middle bathroom, and it smelled horrible, I had never had an experience like this on any other flight, I fly United many times a year, and this had me really uncomfortable for almost 5 hours, since the flight was delayed almost 1.5 hours while we sat onboard the aircraft at the gate, that had me miss dinner plans too in San Francisco as well. I really hope they can fix that, For the good of the passengers, felt like I was going to be nauseous all the time, and I'm really not someone that complains or takes time to review badly."
Pros: "Best united flight I've been on in a very long time!"
Cons: "Nothing"
Cons: "That the flight was delayed."
Cons: "Having to pay for entertainment."
Pros: "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
Cons: "NONE"
Pros: "The flight was on time and our luggage arrived on time."
Cons: "There's not much attention to friendliness any longer. The stewardess isn't any longer interested in making you feel welcomed. Seats are now so cramed together that you can barely lower your tray unless of course you want to pay an extra $100."
Pros: "The crew we're very friendly and professional. They took the time to fix the plane instead of flying a plane that needed maintenance"
Cons: "My flight out of Houston was five hours late because of maintenance. This caused me to miss my connection. The rebooked connection was 5 hours after we landed and still my luggage did not make it. The rescheduled flight was supposed to arrive just after midnight, but because of lost luggage, I didn't get out of the airport until 2 am and missed my ride."
Pros: "N/A"
Cons: "I didn't like the fact I was unable to reschedule my flight due to medical reasons. The ticket I purchased was nonrefundable. I wasn't asking for a refund, I was asking to reschedule due to medical reasons of which I have a letter from my Cardiologist as proof of my condition. I saw my Cardiologist Baxter D. Montgomery, M.D. phone: 713.599.1144 on June 9th and was treated for uncontrolled Blood Pressure. I was advised to reschedule my flight after a follow-up appointment on June 23rd. On June 10th I Called United to reschedule my June 11th flight and was referred to Lowestfare.com at 800.678.0998. I spoke to Albert and explained my situation and was told that I couldn't reschedule. I asked to speak to a manager and spoke to Jane who only confirmed that I couldn't reschedule and nothing could be done. Not allowing customers with verifiable medical excuses to reschedule their flight is a shameful business practice."
Cons: "Flight attendant was really not very nice at all. I felt like I was in trouble for even taking the flight. 'Move your feet. Bags have to be moved under seat. I need to see your seat belts.' She was curt, unfriendly & really made me upset with her bad attitude. Maybe she was having a bad day but I paid good hard earned money for my trip. I at least deserved courteousy & mutual respect."
Pros: "The flight attendant was one of the best ever - super sweet, funny, and accomodating. Also, the pilot nailed a super sweet landing at the end."
Cons: "Everything else. The only redeeming feature of the flight experience was the great flight attendant onboard and the fact that we actually landed at my destination. The coffee maker onboard had been broken for a long time and the airline couldn't be bothered to fix it. If I were the flight crew, I would have gone on strike. No leg (or arm) room on the express jet really punctuated a 34 hour itinerary with a sour note. I could barely walk off the plane in the end. Less comfortable than a cheap rental truck for the same amount of time. I likely won't fly again with United. I'd almost rather walk next time to be completely honest. At least it would be healthier!"
Pros: "Nice new comfortable seats"
Pros: "Wi fi movies"
Cons: "Tiny seats. I'm 6'1" and 225. All passengers need more elbow and leg room."
Pros: "Average experience. Mostly pleasant enough."
Cons: "United changed our flight with No chance to object. Then reassigned us to separate seats. We asked to be moved next to each other. We were repeatedly and rudely dismissed 3 times, at 3 different levels, as if we were in the wrong to ask. If not for the kindness of a fellow passenger we would not have flown together. Very poor hospitality training."
Cons: "Terminals were a bit far a part"
Cons: "I cannot boo up to wifi so was unable to enjoy any entertainment."
Pros: "The crew was friendly"
Cons: "Delays"
Pros: "guess that the only thing I liked is that there was no problem during the flight."
Cons: "When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Pros: "The only thing I have to say that is positive is that it was relatively easy to change my flight date and time in the United app once my original flight had been cancelled. The app was the only thing that helped me understand what was going on during the constant time and gait changes throughout the day."
Cons: "This airline is terrible. First we were told that the flight would be delayed 1 hour and 40 minutes. We were supposed to leave at 2139 from IAH to PHX. They changed the departure to 2309 due to "mechanical failure" of one of the aircrafts. We were told a plane was coming and that we were just waiting for another flight to Albuquerque that was delayed before us to leave the gait. Long after that first delayed flight left passengers for PHX were delayed 3 more times which ended in the final tenative departure time being 0145. We were told at 0115 to sit tight and wait because the plane was now here but the crew was still in route. Shortly after this promise, the crew showed up and everything seemed to be ready for us to board. Another 30 minutes went by and they announced that the flight was cancelled. United airlines had used up over 4 hours of changing gaits and times only to end up cancelling the entire flight. They did not offer any explanation for this nor were they the least sympathetic to the travelers who have all paid to be on that flight. The customer service was disgraceful and did not offer any type of help on reimbursement, hotel, cabs, or compensation for this."
Pros: "Arrived a bit early"
Cons: "Having to pay for my one checked bag, never before on an international flight!!!"
Cons: "Everything, I got the worst seat and I had a seat in the front and was moved without my consent and unable to be moved back."
Pros: "Had an entire row for myself. Flight was quick and comfortable. Staff was helpful and friendly."
Cons: "The crew did not seem to enjoy their jobs and can the seats get any more uncomfortable? It really is okay to put some padding in the seat cushions. Is it really necessary to charge for the movies?"
Pros: "It was good to be in Houston for a brief moment!!"
Pros: "1st class seats great as was the food."
Cons: "Lesson learned. Those first row seats as spacious as they are do not have stowage areas except overhead. One couple in the opposite front seats took up four spaces of overhead space and pretended they didn't understand when the stewardess made a half hearted attempt to ask people to use one space per seat in the overhead bins. Some people had to check fragile packages due to this issue."
Pros: "Having enough time to eat at Pappadeaux"
Cons: "My seats felt smaller than they used to. More in each others' space."
Pros: "Pilot was very nice and entertaining"
Pros: "Muy buen servicio..todo muy bien"
Pros: "Timely flight."
Cons: "Being charged for a seat and overhead luggage. That will cause me to favor another carrier. Thanks."
Pros: "Everything. The best flight I’ve had in a long time."
Cons: "All was good!"
Cons: "we Had more space as far as seating on our way out but our flight back seemed like a tighter squeeze. But every thing else was good."
Cons: "I did not like the fact that they up charge everything. I have flown everywhere. And never been charged for my back pack. On spirit they charge 65 for a simple carry on backpack."
Pros: "I liked this would be my last Spirit flight ever!"
Cons: "4.5 hours late for starters."
Pros: "Nothing"
Cons: "Everything"
Pros: "Efficiency"
Cons: "Crowded & uncomfortable"
Pros: "Poor airline"
Cons: "Everything"
Pros: "Crew was courteous."
Cons: "The carry on complicated policies."
Pros: "We got here early and it was a very very smooth flight."
Pros: "It was better than I expected. The landing was perfect!"
Cons: "That they charge for everything."
Pros: "It's affordable"
Cons: "How I had to purchase 3 tickets 2-3 times just to get home. there's no reimbursement when the company messed up."
Pros: "Liked the way Spirit Airlines were transparent in letting us know all the additional charges at the time of booking itself."
Cons: "entertainment system can be added to the flights , as we don't get coffe or Tea for free , we can be occupied by watching some channel."
Pros: "Not a single deficit! With Spirit, you know what you are paying for. There is no discernible loss of quality compared to more traditionally priced airlines."
Pros: "Price and size and age of the plane."
Cons: "Was not aware of additional baggage charges at the time of the reservation."
Pros: "Nice flight attendant keep the passengers smiling."
Cons: "Uncomfortable seats, having to pay for carry on and seats. Suggestion, change your marketing strategy or your days are counted."
Pros: "Smiley hosts."
Cons: "There is no complimentary drinks or snacks. Bus like seats. Don't recommend for flights over an hour."
Pros: "the price"
Cons: "paying for everything and nothing is complimentary"
Pros: "Nothing"
Cons: "I was stranded for almost three extra days due to canceled flights. And was only given two round trip flights."
Pros: "Nice crew and easy flight"
Cons: "Very uncomfortable and ALWAYS delayed"
Pros: "Price, on time flights, courteous, friendly crew"
Cons: "It got cancelled due to weather, even though a good number of flights going into the same airport didn't get cancelled."
Cons: "$55 each way for a carry on is absurd. Hidden fees like this are dishonest."
Cons: "We paid extra $60 for getting the wide seats in the front. Well, I can tell that we paid for be seated on the leftovers of the previous flight. Crumbs, papers, dirt and even full size nuts over the seats. Disgusting!!! I won't flight with spirit never again."
Cons: "1st time using spirit got to counter check in 43 minutes till.. flight was closed. I wasn't aware of the policy"
Pros: "Flight crew on 05 November was outstanding.--Funny, engaging, warm."
Cons: "Plane was dirty."
Pros: "Everything"
Cons: "Seat didn't recline"
Pros: "Smooth boarding, flight attendant care and attentiveness, and deplaning"
Pros: "The tickets were cheap."
Cons: "Baggage fees were expensive and seats were small with no elbow room. No free drinks and the pilots made a few crazy maneuvers on take off."
Pros: "The airline is very efficient and the staff is friendly."
Cons: "Very uncomfortable, nothing included. Southwest is much better."
Pros: "Nothing"
Cons: "They cancelled the flight & never contacted me"
Cons: "Water. Water. Death by Thirst."
Pros: "It was cheap and the crew was nice."
Cons: "There was no space, nothing to do, and not even a free drink."
Pros: "Worst flight i have ever been on"
Cons: "i will never book with them again"
Pros: "The crew was very nice and very spirited. Announcements and safety was covered in a fun way, so people paid attention."
Cons: "Seats don't go back"
Pros: "Times that worked for me."
Cons: "My baggage fees were as much as my flight. how can they expect people to travel without baggage. They say you can have a personal item that fits under the seat in front of you, but in the new plain most things didn't fit because the seats are even smaller. the flight was fairly turbulent without any announcement from the pilot. it was the most turbulence I have ever had."
Pros: "On time great staff"
Cons: "Na"
Pros: "I liked the price, but it was somewhat difficult to see all the rules before I book."
Cons: "Rules ahead of time."
Pros: "I liked everything"
Cons: "I didn't like that they charged for the foods when it's over a 100 people who paid . Least could give 1 free condiment"
Pros: "Some magazines to read would have made the flight perfect!"
Pros: "The flight was nice and smooth"
Cons: "You have to pay for everything additionally even water"
Pros: "Very low price"
Cons: "Very little leg room and I'm only 5'4" tall."
Pros: "The airfare is cheap."
Cons: "I didn't like having to pay for carry-on bags as well as checked bags ($107.00 total each way). I did not like that if you want a seat, you have to pay for it (I took random seating). I also did not like paying $3.00 for a Coke. The airfare is cheap, but you charge an arm and a leg for everything else. Not everybody can check in online."
Pros: "Crew was helpful. Clean"
Cons: "Flight was delayed but no notice or updates were provided. Seats are uncomfortable."
Pros: "The flight staff were very funny and helpful. Made me relax after being so scared to fly this airlines."
Cons: "Does not participate in TSA Pre! Seats don't recline which makes for an uncomfortable 3 1/2 flight. But I guess you get what you pay for. We arrived safely, for $58 from Dallas to Los Angeles it was a steal."