We traveled with our 11 month old and the crew was super helpful. It was an 8.5hr flight, we got a middle seat to give him space to play and the staff had a lot of fun engaging with him. They even gave him a couple of toys to play with. Food was just ok, but better than most airline meals I've had. We flew Premium Economy which was a comfortable experience as well.
Checking in took too long, but that's more due to the new US-bound flight restrictions and process that's supporting that.
Jal is the best airline
The movies and tv shows could be different for inbound and outbound flies, or at least change them more often
All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!
Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat.
Didn’t have veggies good on board
Good. Staff were courteous
Late flight While in transit. They wouldn't pay for my meal in Istanbul because my overlay was 3 hrs
Not enough bathrooms. Very long lines to go to the bathroom.
Reaction of crew to passengers call needed improvement.
Chicago O'Hare International (ORD) United States
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