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Pros: "Overall is perfect"

Pros: "Fast and easy."
Cons: "The new Istanbul airport is way too big and confusing. Its pretty but needs people improvement."

Pros: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Cons: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."

Cons: "Boarding took longer time Than it should."

Cons: "Change the mousse flavor, please. The hummus was terrible."

Cons: "I like everything. I know most countries dont like turks. But turkish are best nationality. With big hearts."

Cons: "Turkish Airline lost one of my checked in bag! Never found it!"

Pros: "Organized overall"
Cons: "Cabin way too cold"

Pros: "nothing"
Cons: "was unable to upgrade tickets in advance off of web site. Others in Greece and Italy tried to assist as well and found same and when calling 800 numbers the calls were not going thru or hold time was overly extreme. Was told at Athens check in to upgrade in Instanbul and to go to transfer desk to get upgrade. An upgrade of $1200.00 Euro's is extreme Being packed like sardines for a 10 plus hour flight is not good. It is also unhealthy. Turkish Airlines should consider something other then the 777 for any international flying."

Pros: "everything"
Cons: "i liked everything"

Pros: "Same."
Cons: "Same"

Cons: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."

Cons: "This was the worst I have ever experienced. My flight arrived into Istanbul and 45 minutes until the departure I was told it had already left. I later found out something very similar had happened to a man from London, a couple from Boston, three people from Ghana, and many more that were taken advantage of in an attempt to sell tickets for them to go home. Never in my life have I seen such corruption first hand in a business that claims to be professional. I travel with them roughly twice a year so I'm not really a huge spender when it comes to their service, however I have suggested many to use their airlines. Never again will I make this mistake, and never again will I fly with them. I think I would rather spend the few extra hundred dollars than to have to experience that again. Turkish airlines you have lost my service and my respect."

Pros: "The food and quality of the flight was incredible."
Cons: "The boarding process was chaotic, partly due to the airport layout, however it would be great if they were able to sort a less chaotic way to transport business class passengers out to the jets in less cramped busses."

Pros: "Turkish A/L always professional and efficient."
Cons: "Unmanaged two-year olds crying throughout the 10-hour flight. Will avoid IST going forward as well. Chaotic airport with little or no management present. Had to wait through SIX separate lines for a simple flight transfer. Had the body scans TWICE. Ridiculous. Nearly missed my 10-hour flight to Chicago."

Pros: "The meals and in flight entertainment"
Cons: "The seating I needed more leg room"

Pros: "I really enjoyed the food and the entertainment. this was the best international flight I have taken so far."
Cons: "check in time was to long."

Pros: "The security checks to board the plane were extensive and there was potential for the situation to be very stressful, but the personnel handled themselves very well under the pressure and stayed calm."

Cons: "Security lines for US departure way too long. Turkish Airline needs more people to speed up process."

Pros: "The staff!"
Cons: "The turbulence lol"

Pros: "The flight was great. It was before the flight that was highly stressful"
Cons: "Boarding procedures in Istanbul were terrible. No communication. Lots of anxiety and stress. Running through airports."

Cons: "On our way back to US, we were kept in a small area with no air conditioner for one hour."

Pros: "bad !!!"
Cons: "All !!"

Pros: "Did a very good job of efficiently, securely dealing with US requirement of no laptops, no tablets allowed on flights from Middle East."

Pros: "The up to date and *free movie options"

Pros: "Movies"

Pros: "Excellent!"

Pros: "I would love to fly with them again"

Cons: "I could not figure out how to get a vegetarian meal."

Cons: "the delay in the departure"

Pros: "as above"
Cons: "as above"

Cons: "I stayed in Istanbul Airport for 16 hours with no hotel or even a meal."

Pros: "I didnt receive my baggage."

Pros: "\"
Cons: "The amount of security we had to deal with. I was searched 3 times and they decided to confiscate my laptop since the battery charger was dead."

Pros: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Cons: "I tend to need the climate control to be on the cooler side, and 777's seem to run hot. Since there are no air vents, the warmth can be overwhelming. Also, the comments about leg-room, ... correct. I'm 6' 3" and 'uncomfortable' sums it up pretty well. For 10½ hours, being crammed into that small a space can be quite daunting."

Cons: "Very friendly staff if istanbul airport was organized this airline is better than emirates"

Pros: "I liked the friendly staff and regular drink, hot wash cloth, and food."
Cons: "Bringing a hot wash cloth around just before landing after flying all night would be refreshing. I think it would give people the next best thing to a hot shower. I should have picked an isle seat. I was on a 10 plus hour flight and felt trapped and my isle guy had his headphones in or slept all but one small break in that 11 hours. I felt abit claustrophobic."

Pros: "Lending was excellent"

Cons: "2 hour departure delay."

Cons: "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"

Pros: "The flights attending."
Cons: "The waiting time for next flight."

Cons: "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"

Pros: "Everything operated fairly smoothly on the flight. Service was very good."
Cons: "Boarding was haphazard, no use of group numbers. They ran out of one selection for dinner less than halfway through the plane. My entertainment screen froze about 2 hours into the 9 hour flight and they couldn't/didn't reset it though I asked several times, so I read a book instead. I will say this was the exception flight out of the other 3 I have had with Turkish. On those, I encountered no issues."

Pros: "Plane was clean. Good food, nice details. Nice variety of entertainment."
Cons: "Entertainment system stopped working with about 2.5 hours left in flight."

Pros: "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"

Pros: "Best long distance airline I have flown to date."

Pros: "Loved the food!"
Cons: "Although I had a book and good seat-mate, the movie screens stopped working after a few minutes for about 80% of us on the flight. That made for a very long 11 hr flight. There was no apology made to those of us with broken screens. and for boarding, the Airport screens when from no gate to "GO TO GATE" and we all rushed there, some of us 2 hrs early. They put us through security where we were stuck with no available restrooms for nearly 2 hrs before our flight. There was no reason for the rush, and there really should have been bathrooms for us."

Pros: "New planes, very modern fit-out, industry leading entertainment system. Excellent flight all round."

Pros: "Flight on time and pretty smooth. Plane was nice."
Cons: "Same documents were checked several times. Kids screaming most of flight. I know that is not crews fault. Could not eat food due to food allergies. Very hungry and tired at end of flight. Legs swelled up very large. Good idea to remind passengers to move feet around every hour. But...overall the flight was nice. Good plane. Good movies. Would fly Your airline again. Will just bring my own food and move around more."

Pros: "I was moved up to comfort instead of main cabin."
Cons: "The wifi didn’t seem to be working on the flight even tho it said it was equipped."

Pros: "Crew was awesome!"
Cons: "The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time."

Pros: "Same crew and great experiments again"
Cons: "Nothing"

Pros: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."

Pros: "great everything!"

Pros: "It was all good glad the last leg of the trip was pleasant."

Pros: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"

Pros: "Nice crew"
Cons: "No leg room for 6’6” person."

Cons: "Small plane, feels cramped"

Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."

Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"

Pros: "The crew did their best to deal with delay."
Cons: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."

Cons: "No sandwiches for sale just snack boxes"

Pros: "Taco"
Cons: "Taco"

Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."

Pros: "It was ok"
Cons: "Seat the family together"

Pros: "The crew and the comfort plus seat"

Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."

Pros: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Cons: "Delta needs to try harder to minimize flight delays."

Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"

Pros: "Amazing crew and clean cabin."

Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."

Pros: "On time/ early arrival!"
Cons: "Most bring on 2 large carry ons slowing down boarding an de- planeing."

Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."

Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."

Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."

Pros: "On time"
Cons: "Small aircraft"

Pros: "Staff, service, options"

Pros: "As usual great staff and awesome entertainment/connectivity"
Cons: "Due to weather & maintenance flight was delayed for IFR release & fuel temperature gauge issues. Staff was very helpful. Would have appreciated a drink voucher. Some unprofessional passengers took their frustrations out on the flight attendants."

Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"

Pros: "Movie"
Cons: "Break downs again... At least this time they found another plane."

Pros: "Flight attendants were pleasant."

Pros: "Friendly service, comfortable seat, on time, no issues."

Cons: "Everything"

Pros: "The crew was great"
Cons: "The flight was 4 hours delayed"

Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."

Pros: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."

Pros: "i liked that staff and crew were very communicative and pleasant."
Cons: "one crew member didn't show up and caused delayed flight."

Pros: "Flight was on time. Boarded quickly with no fuss."

Pros: "Flt on time, very nice and friendly gate agent and flight attendant"

Cons: "Too tight and seats not comfortable."

Pros: "Entertainment was good. Delta staff seemed flat compared to other delta flights I've been on."
Cons: "Space. Economy on a long flight is not ideal"

Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."

Cons: "The delta studio didn't work with Android 8"

Pros: "Ease of flight"
Cons: "N/A"

Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."

Cons: "Very uncomfortable, seats did not recline and seats way too close together."

Pros: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Cons: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."

Pros: "Good Entertainment"
Cons: "Seats"

Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"

Pros: "Seats were comfortable"
Cons: "Flight was delayed by 30 minutes for No Reason"

Cons: "Were to plug a charger, pillows, tv screens"

Pros: "Crew did a great job."
Cons: "No entertainment. Copa app did not work on my phone."

Cons: "Get with the times and stop using plastic cups."

Pros: "Punctuality"
Cons: "Comfort"

Pros: "see previous comments"

Pros: "No like"
Cons: "the will of the counter attendant of the chekin, he did not help me at all"

Cons: "Nithing"

Cons: "Too warm in cabin. Someone was sitting in my seat 7D and actually began to negotiate w me to sit somewhere else."

Pros: "I really liked the crew"
Cons: "The entertainment was really poor, I didn’t have many options. In the second flight, it didn’t have a monitor, so you’d have to watch things on your devices, but to do so, you needed the company app installed in your device before, which I thought it was inconvenient."

Pros: "It got me back to Chicago."
Cons: "It was so uncomfortable - the seats were horrible and the temperature on the plane was way too hot the entire flight."

Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "Boarding was all in Spanish. I recognized our group number though, so figured it out, but it’s always nice when it’s repeated in English."

Cons: "Seats very small"

Cons: "Seats very small."

Pros: "The breakfast was good, warm, fruits were fresh."

Pros: "Great flight. Decent sized seat. Friendly crew"
Cons: "Nothing"

Pros: "Leg room, crew"
Cons: "Old equipment"

Pros: "The stewardess was very unprofessional and being racist"

Cons: "No fue informado que el asiento 10 no reclinaba ."

Pros: "It was non stop"
Cons: "The plane was freezing and when I asked the attendant for a blanket she said they were all out"

Pros: "Always is on time"

Pros: "Everything was great food, confort, crew, boarding etc."

Pros: "Everything about the flight was flawless. Pleasant staff & comfortable seats... LOVED the free movies, audio selection, food, beverages, etc."
Cons: "1. would not allow duty-free purchases with under 60 minute boarding time. 2. required TSA check & disposal of all beverages before entering the area to wait for the plane - a 30 minute wait in the hallway!"

Pros: "Atendimento no aeroporto, embarque, entretenimento e comida."
Cons: "Pontos a melhorar: poderia ter cobertor e travesseiro para todos e as poltronas serem um pouco mais confortáveis."

Pros: "The seat had extra leg room, BUT..."
Cons: "The seat's cushion was pulled out from the backrest, making it a very uncomfortable seat & giving me Backpain. (This was the seat next to the window, not the middle seat.)"

Pros: "The staff are very friendly"
Cons: "Be late to my next connection"

Pros: "Great overall experience. Hassle free."

Pros: "Glad I flew with this airline. Had my doubts at first but they were all erased with this very friendly and hassle free experience."

Cons: "Lo últimos grupos deberían pasar primero."

Pros: "Crew are nice people."
Cons: "Food is not pleased and not very comfortable."

Pros: "In Panama the team leaves much to be desired, no coordination, doesn't seem to have a leader therefore everyone seem unprofessional, each time I have to go thru this experience is the same, will be looking forward to the day it will be taken care of."

Pros: "Nice crew and we left on time"
Cons: "No legroom whatsoever nice crew and we left on time"

Pros: "Excellent service and room to stretch"
Cons: "We were late due to waiting for a crew member to arrive"

Pros: "Perfect"
Cons: "No complaints"

Pros: "The staff were very friendly. My flights were on time. Check in was easy."

Cons: "We did not have the little TVs"

Pros: "Same"
Cons: "Same"

Cons: "No outlets"

Cons: "Why would you put a cartoon on to watch??"

Pros: "Is there anything good with copa?"
Cons: "A business class that is worse than others economy plus, small planes, limited entertainment offering"

Pros: "The food and service was great!"

Pros: "The food and service was great!"

Pros: "Friendly and Courteous employees. Flights were on time."
Cons: "Gates were not available upon arriving at destinations. Once we had to take a shuttle bus from plane to gate."

Pros: "Friendly cabin crew"
Cons: "Small airplane with no updated entertainment system"

Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."

Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headset didn't work well."

Cons: "I traveled with my family from San Francisco to Brazil We were told that we should get the Yellow Fever vaccine even before we leave San Francisco. We called Copa and every time each of us talked to Copa we were given a different instruction. Very confusing and stressful. We decided not to get the vaccination, taking into consideration the cost of it, $159.00 for each family member!!!"

Cons: "I bought a ticket economy plus but cops gave economy seat. I said several times that I purchase economy plus but cops ignored it. It is so bad and rude."

Pros: "Everything"
Cons: "Nothing wrong. Complete perfection"

Pros: "The people from Copa are so helpful answer questions I like that."

Pros: "Muito confortável. Boarding muito rápido. Muito bem atendido a bordo."
Cons: "Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros."

Cons: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."

Pros: "The middle seat empty AMAZING!"
Cons: "Bigger glass for wine !"

Pros: "All good"
Cons: "To drop the bag was very messy"

Pros: "All the staff was great."
Cons: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"

Cons: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."

Pros: "The crew was very warm."
Cons: "Seats very tight."

Cons: "the cabin and seats are old and seems dirty"

Pros: "Crew was good"
Cons: "Seat not comfortable"

Cons: "Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return."

Pros: "Friendly and correct cabin crew."
Cons: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."

Pros: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."

Cons: "Bad"

Pros: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Cons: "More options of TV shows to watch."

Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."

Cons: "Cadeira dura"

Cons: "I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money. Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage"

Pros: "Not much I can think of"
Cons: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"

Pros: "Everything is amazing"
Cons: "Everyone"

Cons: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."

Pros: "Crew good, disembarking slow."
Cons: "A drink and/or snack."

Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."

Pros: "yo tenia comida kosher y no me la dieron"

Pros: "Nice space in the aircraft and the crew was really nice too."
Cons: "The delay was very tiring."

Pros: "The leg place and reclining chair"

Cons: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."

Pros: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Cons: "More vegetarian options in the menu."

Cons: "The temperature should be a bit warmer"

Cons: "Offer refreshments"

Pros: "I liked the person I was sitting next to"
Cons: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"

Pros: "Crew was extremely unfriendly"
Cons: "Better service. Train your people. Learn from azul airlines"

Pros: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Cons: "less ignorant/greedy management"

Pros: "They were very kind!"
Cons: "Probably the space we need more room, so we could stretch our legs and be more comfy!"

Cons: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."

Pros: "I liked almost all!!!"
Cons: "The sandwich (cool meal)... The may improve it..."

Pros: "Said Paulo airport was chaos but flight was great"

Cons: "No entertainment. The airplane seems to be an older model."

Pros: "The crew was very kínd!"

Pros: "The seats are comfortable, the attention of the crew is great."
Cons: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."

Cons: "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."

Cons: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."

Pros: "Nothing"
Cons: "It was nasty, disordered. Bad experience"

Cons: "Aeronave muito velha, parecia que ia desmontar no ar."

Pros: "Wine and whisky"

Pros: "Seat was comfortable, as expected in business class"
Cons: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"

Pros: "Service"
Cons: "The plane is ok but it is an old 767"

Pros: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Cons: "Standing too long before boarding at 2am!"

Pros: "Nothing"
Cons: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"

Cons: "Company was not able to understand situation and did not offer solution. I lost my money"

Cons: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."

Cons: "Nothing it was great Aeromexico is the best"

Cons: "gate boarding schedule was horrible, and checking in your luggage was a nightmare, missed my flite, and the second day it almost happened again it is totally a mess at this airport unbelievable!!"

Pros: "Yes"
Cons: "Nothing everybody treated us with respect"

Cons: "I think no social distances between passengers"

Cons: "Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from"

Pros: "Nice and comfy seats"
Cons: "Don’t have long layovers"

Cons: "Seat confort is bad, specially for tall travelers."

Cons: ":)"

Cons: "Plane was delayed for an hour, Mexico city federal police was there and some other teams to ask quest about if someone had approached us to hide something or if they touched us without our permission...it's was weird but this delayed the whole trip."

Cons: "This is Aeroméxico’s B-team from Mexico City to LAX"

Pros: "Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane."
Cons: "Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve."

Pros: "Good entertainment"
Cons: "No delays, better communication, more comfortable seats that recline"

Cons: "It was excellent"

Cons: "Price is OK"

Pros: "Our whole trip was great!"
Cons: "N/A"

Cons: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"

Pros: "Very organized and on time"

Pros: "No tanta supervisión en el peso de maletas."
Cons: "N/a"

Cons: "Lost my luggage"

Cons: "Lost my luggage"

Cons: "Flew from Mexico City to Chicago, the fight itself was fine, the problem was that my luggage was emptied! Everything I had was taken out of my luggage, this had to happen during check in the Mexico airport. I have tried contacting Aeromexico by phone multiple times and no one has been able to help, I finally spoke with a representative who advised to email amluggage@aeromexico.com and to wait 72 hrs, have done this twice with no response. This is going on two weeks now and have not been able to resolve my issue!"

Pros: "On time"
Cons: "They charge for luggage"

Cons: "My luggage was ripped with a box cutter or blade."

Cons: "Waited for over 30 mins for luggage to appear on carousel"

Pros: "Everything"
Cons: "Servíces"

Pros: "good price -"
Cons: "late leaving - not the worst"

Pros: "I was able to get home."
Cons: "Check-in at GDL airport is completely insane! They should have a line for those who have already pre-checked themselves and just need to drop off their luggage."

Pros: "Nothing"
Cons: "There was a spelling error in the name on the ticket the airline refused to change the ticket so I couldn't go on the trip, didn't get refunded the tickets, had to cancel the many reservations. This has been the worst Christmas of my life."

Pros: "Excellent service I will travel with aeromexico again."

Cons: "Did I have to pay for my baggage"

Cons: "Lost luggage. The Aeromexico Rep at the departures desk was mildly helpful. She told me the person I need to speak to was busy and that I should go downstairs and wait by McDonald's. She said i should sit, because it could take a long time. She didn't ask my name nor tell me who I should be waiting for. Just to wait. I had to ask for the persons name I should be waiting for and if she would be wearing a AM suit. I asked if there was a desk where she would be, and with an attitude the Rep, said "I already told, you just go wait by McDonald's". After waiting for an hour and asking every woman that walked by if they were Stephanie, I finally found her. She was walking by, clearly not looking for me. I had to follow her and stop her. If not she would have walked right by. Once we spoke, she was very helpful."

Cons: "Only non-vegetarian sandwich"

Pros: "On time,,sorta"
Cons: "I paid $30usd for my sister and I to have priority boarding and more spacious seats. We were boarded in zone 3 and had the same seats as the rest of economy. I contacted aeromexico for a refund and was told to email my complaint to 2 separate email addresses for a refund. I did as instructed and but did not receive a reply. I disputes the charges with my bank and they immediately paid me back. Aeromexico, you are a joke and I hope your sceem to fraud people out of their money comes to surface soon."

Pros: "No problem with the entire trip"
Cons: "Lack of quality entertainment on board"

Cons: "Was late by an hour in birding. Also, was charged for checked bag, when their webpage states that one was included."

Cons: "They had a problem with media system, so this way we cannot see any movies"

Cons: "I must to payfor my equipaje"

Cons: "Old airplane"

Cons: "30 minutes late"

Pros: "On time and comfortable."

Cons: "My fligth was dilay for 2 hours and i got charge a baggeg on a international fligth"

Pros: "Free light meal, drinks, and entertainment."
Cons: "My seat was moved even though i had paid extra for my seat."

Pros: "Everything"
Cons: "Everything"

Cons: "Had trouble getting movies in English"

Pros: "Movies snacks coke very friendly"

Cons: "I am not sure if it's something new that you guys changed but on my way back from Guadalajara to Chicago they charged me for my luggage, but when I flew frome chicago to guadalajara they didn't charge me I don't know if it was something that change that I wasn't notified or what but I don't think that was fair that I had to pay without me being notified that there was a change if there was one , other than that everything else went great"

Cons: "Landing was rough but then it is Mexico City"

Pros: "Emelio aranda"

Pros: "There was no entertainment on the plane. It would ne nice if they had wi-fi"

Cons: "We had items stolen from two luggages. The were cell phones and the accessories plus some jewelry. These could have only been know by means of the security scans of the luggage. One item disappeared for a day. None of the other four were tapered with. I have contacted Aeromexico twice by email while in Mexico. The first time I was told someone would contact me and no one did. The second time there was no reply. I asked that some call be on my cell and I have received nothing."