For both flights I received an email that the date(!) and time has changed. Both flights were late, and both had a very rough landing (plane bumped on the runway). On the 2nd flight, the landing was aborted shortly before touchdown, and 10 min later they tried again
I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
Pleased that a snack and beverage were served even though the flight was only 50 min.
Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.
There was no way to check in ahead of time, either on-line or otherwise. It would be helpful.
The staff was friendly, the seats comfortable with plenty of leg room.
The meals are at awkward times. I would prefer one or the other, but not both.
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