Such an elite experience .. from boarding to in-flight. And so friendly to my dog. Amazing.
Great device on the plane The ground crew can benefit from some training
Very simple and easy experience. Makes you wonder why the rest of the industry is so complicated!
Loved the boarding process and crew. Didn’t love no Wi-Fi.
Great experience. The only thing missing is onsite parking or valet service to rental car agencies.
Stop snow from ac and don't have 20 minutes delay
No gluten free snacks. Seats felt worn or bare bones even though it was a new 737 MAX 8.
Boarding was easy. The seats are small and fairly uncomfortable
The boarding and seat assignment system no longer works for me, but I know it is being replaced. Otherwise, I am good with the overall experience.
San Diego airport is brand new, spacious, airy and very smooth checkin at SW baggage drop.
Very smooth checking in our luggage with a super pleasant SW agent. I enjoyed a fun entertaining movie.
Great flight, 47 passengers on a 180 seat plane. Stewardess was pleasant and cheerful.
Fine, but how to board on SW versus othrr airlines, is just lame. Goood staff though and all was solid otherwise.
I boarded last because of my boarding assignment and was given a middle seat at the back of the plane. I’m 6”1” so it was really tight. I wish I just had a seat assignment instead of a general boarding group. My bag was way at the front and my seat at the back. Was never offered a beverage and had no room to move.
Everything went well, but the flight was delayed multiple times. The delays were only minutes, but it was without information on why it was delayed.
No problems with the flight, my issue is with the terminal at SAN airport. I’ve never seen a dirtier, worse equipped terminal. No power plugs worked, but you could of course buy a fuel rod battery from the kiosk (seemingly the only thing that worked).
The seats are tiny and they don’t recline. The planes are dirty and very small. You have to pay for carry on and even the personal item that you’re allowed is smaller than with other airlines. Flights are usually delayed and there’s no screens or any amenities or entertainment.
I really didn't like anything. Paid for my checked luggage online ($79) and then was told that I would have to paid another $79 for my carry on. Was not allowed to enter the terminal until 3 hours before my flight and when I finally was allowed to check my bag and enter, my flight was delayed 3 times. When I finally landed, we were all instructed to "run off the plane" as they had to do a quick turn around to Las Vegas. Me and several of my flying companions will never fly Frontier again.
No frills for sure. No gate announcements about flight delay, not even water to drink on the flight.
Charges unexpected. For seat that didnt recline. Please reverse extra seat and carryon charge. Bad business that is a bait and switch.
I couldn’t check in because the app didn’t work. It took 3 Frontier employees at the counter to get me checked in. Flight left 3 hours after departure time
Stop changing gates at sfo. When you are elderly going back for it’s not fun.
There was no easy way to check in. I don't want to install an app to checkin. I will use alaska from now on because they have a web check in method that is easy.
Horrible! The short distance flight ended up taking 5 hrs! There was a 3 hr delay for the flight to take off and there was a 70 min wait on the tarmac for some bogus reason that the pilot said the gate he was supposed to board was taken up. After a 30 min wait he said the plane that was supposed to push out of the gate called a medical emergency and 40 min later he ended up boarding another gate. For the initial 3 hr delay there was no information/alert about the gate or delay in the app or the boards up until the boarding time and even beyond! Had to walk all the way to the end of the terminal to find the frontier staff to ask what was going on. Avoid this airline at all costs! If you have carryon bags or checked bags , their prices come equivalent to the prices of more reliable airlines. They are the worst in timeliness at 60% (reported as delayed) this year (check the data) by a high margin even compared to the second worst airline. If you are ok with having a miserable flight experience with the odds close to flip of a coin, feel free to try them. If you value your time , money and flying experience, stay away.
I went to the Frontier counter in San Jose at 1030am or so on Sunday 10/13/24 to see if I could get an earlier flight to San Diego in lieu of my reserved 630pm flight. One thing led to another, and I was able to obtain an open seat for about $ 56. on the earlier flight. Fine. Then the agent asked if I "was checking a bag". Not knowing that carry-ons cost extra per Frontier policy, I thought that she meant a regular checked bag. Therefore, I said no. Once I got to the gate, the same gate agent who sold me a ticket told me that I had to pay $99 for a carry-on, and that all bags were extra on Frontier. Having never flown on Frontier, I was not aware of this. Part of the issue was that she was not a native English speaker, so there was a miscommunication as to what "bag" meant. I would have preferred for her to have clearly let me know at the front counter that any bag including a carry-on cost $99. It would have had the same outcome, as I had to take my carry-on. But it got hectic at the last minute at the gate itself. The baggage policy should have mentioned "including carry-ons" when we first spoke.
Most horrible airlines. Please avoid it. It's ok to spend $50 extra for delta, united or Alaska
