There was a delay, then we were boarded, then deboarded, then waited another hour for a new flight, then boarded again and arrived 2 hours later than expected while traveling with 3 young children.
I don't like that this survey shows Good for everything. Everything was not Good. I didn't eat any of the food. I didnt' have any entertainment. You need to have a NA choice. My flight was satisfactory until I debarked the plane and fell on the Jetway. The jetway sections had a slight inclined edge, which I tripped on. I was near the plane's exit door, but neither of the flight attendants helped me get up. I was helped by two other passengers. Also, I explained to the counter staff about falling and no one seemed to understand what I was telling them. I said I fell on the ramp, which was not the correct term. The passenger who was sitting next to me on the plane did a better job of explaining to your staff where I fell and that I was in a lot of pain. I also wanted to report the incident and no one helped with that. I was then offered a wheelchair. The passenger who helped me stayed with me until the wheelchair arrived. I asked the wheelchair attendant if there was anyone I could report the incident to and he said there was no one. Really???? My daughter picked me up at the door. I tipped the attendant for his service from the Alaska counter to her car. Before leaving the property, my daughter called the airport to report the incident. We were advised to go to the to a hospital ER. A Cat Scan showed I broke the 6th rib on the right side. My daughter was sent paperwork to complete from the agent with whom she spoke before we left the airport.
The flight was canceled at the last minute and we got very upset as we had plans in which our schedule that affects a family reunion was in jeopardy.
They were friendly, efficient and got our bags to us so fast at the end of the flight.
Flight attendant was excellent, pleasant and attentive. Announcements were clear and pleasant.
seats good, foot space comfortable not good, waiting on tormack at Las Vegas
6 hour flight from Seattle to Dulles airport without any WiFi and movies, as well as now snacks is crazy. We were told no WiFi and entertainment 5 hours before departure.
Wifi would be nice. Unfortunately the particular airplane was not equipped with wifi.
I'm so glad that Alaska still keeps this little "puddle-jumper" route going between SEA>ALW; my daughter lives on Walla Walla, and it's so much quicker to be able to fly right in to Walla Walla than to have to fly into Tri-Cities and then make her drive 40 minutes each way. This flight is usually only 50%-75% full when I fly it, but that's because it doesn't get in to ALW until MIDNIGHT! But thanks for continuing to service the Walla Walla area, Alaska!
Seats very comfortable and legroom appreciated. All in all, it was a great experience.
Always good but we must do something about people in rows ahead of you that don't put their seats back up when they are suppose to. And It's rough to not be able to even lean over to get something out of my purse.
Flight was delayed, 30+ bags had to be gate checked. Crew were very friendly!
Everything was good until we were boarding our connection flight in Atlanta, we were told to gate check our carry-on, but when we got inside the plane, there was plenty of room in the overhead.
Did not know my son and I had different seating arrangements. He was fine, but it was disappointing.
Flight was canceled, and no effort was made to help with rebooking, no hotel vouchers, no car transportation and minimal food voucher and most places for food were closed by the time the voucher was given. Waited for 3 hours for bags. Simply the worst travel experience I have ever had
Food was surprisingly good but the WiFi was not great
this crew didn't care much. bumping carts into seats more times than i care to remember
Very late arrival at PWM. Late jet getting to ATL. Equipment problem with aircraft - could not get enough water onto plane., Another delay getting FAA approval for flight with bottled H2O. Not the crew’s problem.
Everything was fine except the entertainment was not working for half of the flight.
Easy boarding with an extremely kind attendant. Seats were spacious and we had 3 seats for 2 people so we could stretch out. Comfortable air flow and very attentive and hospital attendants. Bathrooms and food were the only negative. Bathrooms were so small you could hardly get in and close the door. I don’t think an obese person would fit or a person with a movement disability. Food was the trending food for flights, nonexistent. We spent $40 getting sandwich and snack at airport for our 6 hour flught.
My confirmation number did not work to check in the day before, so I had to go to the very busy line (no kiosks at the airport) and almost missed my flight. Also, no one told me that I had to actually check in with Alaska
You did not have any vegetarians options for the free meal! I do not eat any meat of any kind! I asked the flight attendant and was met with kind of a rude statement like vegetarian? No we don’t have that kind of thing! Did not make me happy but made me feel like why would I want a vegetarian meal! Otherwise a good experience!
I was put in seat 6B with no warning. Had no seat in front of me just sticks out in the aisle so I had to hold what I could and put the rest in a bin way further down.
I was traveling with my two young children and brooked this flight as it was the best option. There were no screens for movies etc. which normally would be fine, however, when you list free in flight entertainment that should be mentioned. We don't rely on them but count on it as a worst case scenario backup for the kids to keep the peace if needed. The main issue though was the food selection. I have dietary restrictions so I was excited to preorder meals. Nothing that was offered on board or for preorder was ok for me to eat, not even the snack boxes. It was very frustrating for a 5+ hour flight. Otherwise the flight was good and went smoothly.
Usually we have a pleasant trip on HA. Not this time! All stewards were unpleasant, rude, rushed, condescending. First step onto the plane, WE greeted the crew with an “Hello!”. They greeted us with a terse smile then ignored us. Not a good start. Even over the PA announcements, they were rushed and unpleasant. One Stewart even berated a passenger in front of us when all they asked is if the purchase cart had vodka to purchase. The steward said “LIKE WE SAID OVER THE PA, THIS ONLY HAS FOOD OR BEVERAGE!” Vodka is a beverage! It was a legitimate question. Not sure why she treated the passenger this way. Taking trash was even unpleasant, No “Thank you” or at least a smile. I work in CS. I know good CS can make or break your trip. There was absolutely no “aloha” on this trip. All clearly did not want to be on this plane and felt strongly that they did not want to provide a premium service to their clients. This might be our last HA and cancellation of my HA-MC if we are treated the same way going home. We are typically treated with kindness and warmth in the past with HA. This trip was unacceptable.
Plenty of overhead compartment room. The seat choice option is horrendous as best.
Really disappointed with in flight entertainment, 6 hr flight with no built in screens
I was put in a middle seat with the people on either side of me kept passing their grandchild over me and talking back and forth while I was trying to rest or watch a movie. So inconsiderate and totally disturbing. I asked if they would sit next to each other to alleviate the constant impeding my comfort but they refused.
The flight crew were great. Very helpful and friendly. Seats comfy. Thanks
Overall it was a good flight, but the food should be looked at. No options. The seat was also uncomfortable and very tight.
United sent me a mileage plus number last year but that number is invalid so I can’t use it to check into flights or collect mileage. There is human to speak about the problem, only computers who keep asking me if I am using the correct email. It’s so frustrating and I cannot resolve it.
The woman gate agent in Phoenix was none too sympathetic about my check-in process as I am relatively new with using apps. I almost did not get on because she said I did not check-in. I thought I had via Kayak where I purchased a very expensive ticket. Lesson learned but to be told I may not get on as a matter of factly was difficult to hear.
Flight was on time. Boarding was smooth. Flight attendants were friendly and efficient. Entertainment system was broken for all passengers on the left side of the aisle. I would prefer if meals were not served on red eye flights. No one should need to dine at that time and it is disturbing for those passengers trying to sleep.
Gate agent did not hold flight for connection, provided no assistance to get new flight
I always appreciate when everything is on time! In this flight you have a short connection and it could be stressful , but is was easy and fast. They even ask people to wait so the ones that have a short connection could leave before. It was the fist time that something like this happened.
The plane pushed back from the gate on time. However, it stopped on the ramp, and we waited for over 20 minutes before the aircraft pulled back to the gate. Apparently, something of importance had to be removed from the aircraft by the gate agent. I found this to be odd. The delay was not significant, but I felt that whatever was on the aircraft that had to be taken off, should’ve been done before we pushed back from the gate.
Smooth boarding process. Early departure, smooth flight, early arrival. The entertainment package has very good recent movie options. The flight crew were friendly and professional.
My suitcase was destroyed. The top part where the handle is is completed broken. And unusable now.
Since when do I have to pay for my checked bag? I have a United Explorer mileage plus silver card and I was charged for my checked bags. This also is an international flight. So I would like an explanation to be clear before I choose an airline please?
Michael, our FA was very attentive, even finding me a chocolate brownie from economy class when the dessert selections were all dairy based. ( intolerant, not allergic so don’t usually need to order dairy free)
The plane was late to leave.. Internet was lousy. TV was not working. when we arrived, We stayed on the plane for a long time before we got to the gate. It took us a long time to retrieve our luggage because they didn’t know what carousel to send them to. It was a bad experience.
I especially liked the lead crew officer. His boarding and safety announcements were made with a bit of novelty and humor. The flight also left the gate 10 minutes early and we landed about 20 minutes early… It was a delightful flight…
There were mutliple delays. There was inconsistent, delayed, and poor communication regarding the delays.
Spend hours delayed with no food, water anything sitting on the aieplane with no ability to eat or use the restroom. My entire experience was the absolute worst. I will never fly jet Blue again.
It would have been nice if they had offered more than one set of snacks
Seats were not too comfortable; it was impossible to locate the underseat power outlet.
You get what you pay for with JetBlue. Every little thing costs more, you are nickel and dimed until the end. Entertainment doesn’t function. Flight attendants do the bare minimum.
The check in and boarding process was a bit of a cluster. Two people at the counter to check in, three random lines that nobody knew which was for what, and people kept getting shuffled from one line to another for no apparent reason because then they’d get shuffled back and end up getting out further back in the line than they were originally. I only had to hand my already checked bag over and it took 45 minutes. I was never assigned a seat so when I tried to board I was pulled out of line again while someone had to try to manually assign me a seat. During the flight I got up to go to the bathroom, and there was an attendant in the aisle offering pillows etc and it was a 30 min wait unbuckled standing by the bathrooms because she said I couldn’t go past her. First and last time flying jet blue to be honest.
Communication since no reason or explanation was given for 3 hrs delay
Flight was delayed several 3 hours - no reason was given and no communication what so ever.
