Pros: "All smooth."
Cons: "All okay"
Pros: "Movie options and healthy food"
Pros: "The crew"
Cons: "Communication with delays and seat changes when planes change."
Pros: "The app GoGo let you watch a lot of movies on the air"
Cons: "Alaska Airline is really good"
Cons: "2 hour delay on take off"
Cons: "Flight delayed. Delayed. Delayed. Seat changed without notice. Flight attendants were a bit rude."
Pros: "BURVANK AIRPORT"
Cons: "I NOTICED I ALWAYS GET A WING SEAT THAT OBSTRUCTS MY VIEW. GETTING TIRED OF BEING SEATED THERE"
Cons: "Boarded everyone then immediately said we are delayed. Sat at gate for 1.5 hrs. Crew not very friendly."
Pros: "there was nothing to like. A few hours before the early morning flight Alaska cancelled the flight and rebooked us fir a flight 12 hours later. Their phone is off during the night and we had to go to the airport in the middle of the night to get a flight that would get us to our cruise on time. A"
Cons: "use something other than Alaska and it will be better"
Pros: "The crew, boarding process, baggage check in, everything really is just a breeze."
Cons: "Please refresh the seats a bit. I know space is limited and getting tighter all the time, I get that, but please improve the comfort of the seats. They're unbearable after 30 min."
Pros: "Nice seats. Good crew"
Cons: "Tell us it's in terminal 1. We already had to go back and forth through terminal 2 from checkin on one side, back up escalater to other side, then back to check-in side through security. I had to drag my checking bag since you have an extra small check-in size, so my roller stayed home. Then once upstairs it's 1/2 mi through the terminal back to 1. I would have picked up a bag mover if I had any idea. Since I did check-in on line, I could have gone directly in terminal 1 if I was told. I also would have missed my flight if I hadn't come early to the airport."
Pros: "On time and no technical problems:)"
Cons: "Seemed bored and a few frustrated with amount of luggage and pAssenger"
Pros: "Great crew"
Cons: "Nothing in particular"
Cons: "Flight delayed 2 hours due to mechanical problems. Extra charge of $25 for each checked bag."
Pros: "Easy, safe flight with great flight attendants Victor and Steven. Thank you!!"
Pros: "Love kayak my first time using it will use it again"
Cons: "It was good from the beginning till we get to san Jose airport We had a hard time checking our luggage because of Alaska staff and didn’t make it to our flight They made a rebooking for a one stop which is longer than what we had And when they knew that there is delay on the flight they didn’t tell us They said u gonna be there ( boise) at 10 But the flight was departure at 10:45 I have 3 kids and we was tired really hard"
Pros: "Horrible. Airlane changed Gates at least 5 times. Delayed for hours. Waited more than 1 hour to get our bags at Chicago."
Cons: "See above"
Pros: "Great staff , quick get away comfy"
Pros: "My flight was at 6:45 and so the first domestic flight out was much more crowded than I thought. People were cutting claiming they’re late. No staff other than at the entry. Voices were raised as one man refused to let two others to just cut and walk right past him."
Pros: "Great service and perks in first class."
Cons: "Entertainment tablets did not include some of the titles available with gogo wifi service. Gogo entertainment required downloading an app without play store that is generally not secure. Food was good but salad should be fresher or replaced with some winter option."
Pros: "The staff at the gate and the flights were awesome. It was my first experience on Alaska and I will definitely be ok again."
Cons: "Can't think of anything."
Cons: "Put on an American carrier despite having booked with Alaskan. Told the wrong gate. Then told the incorrect boarding time at the correct gate. Missed flight due to gate keeper. Had to gheck my back on the next flight despite ample room to carry on. EVERYONE that works for American Airlines is incompetent, rude and terrible. I WILL NEVER FLY YOUR AIRLINE AGAIN. Your company should be sold off and every employee fired."
Pros: "Friendly cabin crew, wonderful food, spacious aircraft, wonderful option to get a tablet to watch a movie. Loved being able to plug in at each seat with USB charger etc."
Pros: "It's a non-stop flight to Cabo San Lucas (SJD or MMSD to be more accurate) from KSJC. Little in terms of weather disturbances but be prepared to be created by the heat if you're landing during the summer!"
Cons: "No jetway so you're walking from a plane across the tarmac."
Pros: "The cheese platter was delicious and I like the gogo entertainment. Boarding was very quick, the crew was hepful and kind."
Pros: "I have been very pleased flying Alaska Airlines."
Cons: "This flight was rather turbulent but not the fault of the airline. Still on time."
Pros: "Luggage beat me to baggage claim."
Cons: "I used the restroom early in the flight, and it was pretty grubby, presumably from a previous flight."
Pros: "Bigger better plane than last time. More comfortable"
Cons: "Plane was delayed. Speakers are very loud and annoying."
Pros: "Very professional staff yet personable, helpful with questions r/t the flight. Great flight and great landing! I love that you do not have to pay for every single thing and that the weight limit on luggage is still at 50 lbs! Definitely will use this airline again!"
Pros: "Everyone was nice and receive good service overall."
Pros: "Crew was very friendly"
Cons: "ran out of many meal types"
Pros: "Free WiFi for texting."
Pros: "The flight was very comfortable and the crew was very welcoming."
Cons: "The only thing I got to eat was a small cookie. The wifi was not free."
Pros: "Nice crew and yum cheese plate"
Cons: "Late boarding and late arrival."
Cons: "This flight was overbooked and there wasn't room for my carry on"
Pros: "That I made it to Chicago at some point, however late."
Cons: "Flight was delayed even before we started boarding. There were weight restrictions, so people were moved around. When served lunch, there was nothing else but pasta. Found that odd for First Class passengers. I had to rush to finish my movie as they had to collect players ahead of landing - found that unnecessary. Then there was delay right before landing."
Cons: "Wondering why a very intoxicated man was asked to sit next to me. He had two deep cuts in his fingers, couldn't focus on sitting down, awful hygiene, was sold two vodka cocktails, and he hit his eye on the straw because he fell to sleep then woke up to drink more. I felt very uncomfortable throughout the entire flight and would like to speak with someone from Alaska Airlines."
Pros: "Both the departure and return flights took less time than expected. No turbulence that I recall. Quick exit once we landed."
Cons: "The seats were extremely uncomfortable. There was no power outlets unless you were in first class. The complimentary snacks were coffee flavored. My carry-on had to be checked in because the wheels barely fit. I felt it was difficult to locate the closest emergency exit; the signs were not so obvious."
Cons: "I requested an aisle seat because I have broad shoulders and a knee that hurts if I can't extend it. EVERY TIME a particular stewardess would pass, she'd SLAM into my shoulder, with no care or apology. This was very hard to enjoy a drink, or sleep, or do anything on the flight."
Pros: "The crew was GREAT! What else can I say?"
Cons: "That people could bring over 4 bags to the counter so they would not have to pay the $25 charge for baggage. (I have no idea how many they carried on.) Why do you allow them to create extra work and hassle for your attendants at the counter while I have to pay $25 x 2 (coming and going) because I didn't try and scam the system. Maybe TSA should set a limit on the number of packages/bags/etc. that people can carry through security. Just a thought."
Pros: "Wonderful seat and attendants."
Pros: "Crew members were friendly."
Cons: "We were late to board by about an hour and this caused me to miss my connecting shuttle. There was also no tea or coffee provided on this flight!!"
Pros: "Friendly, helpful staff, tablet movies on plane, good snacks, on time."
Cons: "In a word: Kayak. A few days before my trip i found out that Kayak had not actually booked my seats as promised. What ensued was very stressful as I get very anxious having to be in a middle seat. In the future I will research on Kayak and book on an airline."
Pros: "Being on time to our destination and back."
Cons: "Paying the check in fee for our suitcase."
Pros: "Plane was new, seemed clean, staff was ok, attentive. Comfortable for the most part. Restroom was clean."
Cons: "For the very high price, they didn't even assign me a seat. I received an electronic notification to go to the ticketing counter. I carry-on always, and I had to check in formally. Which was a waste of time, they told me they overbooked me and there should be a seat, but I would have to check at the gate for a seat. Needing to get on this flight, I hurried to the gate. An hour and a half of wondering later...No one was at the gate until right before boarding. A little frustrating. The rep was very nice, but I got that lovely middle seat."
Pros: "Everything went as planned including a smooth landing.e"
Cons: "Everything was good."
Pros: "Very on time . New airplane . Easy ride"
Pros: "I was moved up to comfort instead of main cabin."
Cons: "The wifi didn’t seem to be working on the flight even tho it said it was equipped."
Pros: "Crew was awesome!"
Cons: "The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time."
Pros: "Same crew and great experiments again"
Pros: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."
Pros: "Very controlled and safe Covid procedures. Outlets and screens at every seat."
Pros: "great everything!"
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Nice crew"
Cons: "No leg room for 6’6” person."
Cons: "Small plane, feels cramped"
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "The crew did their best to deal with delay."
Cons: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Cons: "No sandwiches for sale just snack boxes"
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pros: "It was ok"
Cons: "Seat the family together"
Pros: "The crew and the comfort plus seat"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Pros: "Flight left on time"
Cons: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Pros: "Amazing crew and clean cabin."
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "On time"
Cons: "Small aircraft"
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Cons: "Break downs again... At least this time they found another plane."
Pros: "Friendly service, comfortable seat, on time, no issues."
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "Friendly staff and comfortable seating"
Pros: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Pros: "i liked that staff and crew were very communicative and pleasant."
Cons: "one crew member didn't show up and caused delayed flight."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Cons: "The delta studio didn't work with Android 8"
Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Pros: "Ease of flight"
Pros: "Plane arrived early"
Cons: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Pros: "Great short trip with an attentive crew."
Cons: "Seats were a bit uncofortable and small compared to previous flights."
Cons: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."
Lots of turbulence on this flight, which limited beverage service. Despite the length of the flight, there was only one beverage service, and the "snack" they handed out was a single packet of Biscoff cookies. It was a newer plane with outlets for plugging in devices and a shelf for placing a cell phone to view -- all that was great. The free entertainment was also great and much appreciated, as my husband had finished his book and needed something to amuse himself during the long trip. But if the airlines could just give us passengers a bit more seat space, it would improve things immensely; the guy next to me was well over 6-feet tall, and he couldn't help but extend his knees into my space.
Pros: "The crew was incredibly attentive and helpful."
Pros: "On time"
Cons: "It was all good"
Pros: "The crew was friendly, and the entertainment choices were pretty good."
Cons: "By the time the food service cart reached us in row 28 of about 33 or so, my choices for food and drink were both sold out. It would have been less of a big deal if our earlier flight hadn't been so late that we couldn't grab something to eat before boarding."
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Pros: "American is our main airline and We never are disappointed"
Pros: "Smoothest flight ever"
Cons: "Terminal at Ohare is terrible. Severe shortage of restrooms, poor signage"
Cons: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Pros: "Crew did a terrific job."
Cons: "Seats were too cramped and flight was overbooked. AA canceled us off flight and gave up our seats even though we were already confirmed."
Pros: "Flight on time!!"
Cons: "Cramped space, no leg room. Seat 17A won’t recline"
Cons: "Try to be on time!"
Cons: "The flight was canceled; why allow booking for a flight you plan to cancel. Ruined my plans and reason for flying."
Pros: "Those little cookies were good and that's about it. The second half of this trip was a disaster and the crew, agents, and American Airlines should be ashamed at how they treat people just trying to go about their normal business lives. Makes me wish SouthWest had more flights."
Cons: "The agents at the connecting flight were absolutely the worst ever. Management would not even acknowledge who he was or me and didn't care to help in any way. If they would have pulled they faces out of their personal cell phones they might have been able to be helpful. Worst. Attitudes. Ever."
Cons: "Wi-Fi was spotty."
Pros: "It was not crowded breakfast"
Cons: "Breakfast was lousy"
Pros: "One plane had comfortable seats, with adjustable headrests."
Cons: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."
Cons: "Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip."
Pros: "Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc"
Cons: "We were almost an hour late"
Cons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."
Pros: "We were delayed, but still arrived almost on time at our destination"
Cons: "Delay due to weather."
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "How can you serve food like that."
Cons: "Drinks were fare , had to ask for seconds 10 hour flight. Where were they. I got up and got my own."
Pros: "The entertainment choices were very good. It made traveling with children easier."
Cons: "The crew. It seems that the US crew has gotten used to treating customers like animals and giving treats to deplane or calling security is a norm now. They seem to forget that they are working in a service industry. On our flight which was international and long they had quarantined the entire back rows for themselves and one of the bathrooms was also for their use only. In addition they had two choices for the meal they served Chicken and Pasta and they mentioned to customers that they had run out of Chicken. One of the passengers in our group of seven could not eat pasta as she had dietary restrictions after surgery and they told her too bad and she should have ordered a special meal. When she spoke up she was threatened with security. This person is a respected physician in her community and understands the service industry well. The worse part is the crew then proceeded to eat chicken dinners right behind her seat and continued to talk rudely about her. They had not run out of chicken meals just kept them for themselves. It seems American Airlines spends lots of advertising dollars about choosing to fly with them but is forgetting to train their staff about being nice to passengers."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Friendly staff, good entertainment option, good food."
Cons: "I reserved a special solo seat for extra $80 and got charged for it but did not get that seat. I was seated in a window side seat with another passenger."
Pros: "The Boeing 787 is a much nicer plane than the Airbus we flew on from Chicago to Helsinki. The seating on that plane was horrible. You have to recline your seat or you are on the back of the seat in front of you!"
Pros: "seats comfy, seemed like a newer plane, crew was lovely."
Cons: "usual complaints about domestic flights - not having free headphones and not having free snacks."
Pros: "everything fine"
Cons: "having to gate-check our hand luggage"
Pros: "Crew was really good"
Cons: "Other than the crew everything is really bad."
Pros: "In seat entertainment"
Cons: "Not enough food options for purchase."
Cons: "It was a little hot in the plane at during start and touchdown"
Pros: "Good movies"
Cons: "not enough food"
Pros: "Friendly, efficient"
Pros: "I really like the 737..the seats were so comfortable. I miss the old school planes when things were quality. The seat declined further and the headrest was comfortable and not too tall. And I especially loved the service of our flight attendants. Overall this was a very quality flight."
Pros: "Smooth flight- communication from the pilot, free beverage, movies, what more could a person ask for"
Cons: "No leg room."
Pros: "Crew was great. Boarding was quick. Food was good."
Cons: "The entertainment on a cross Atlantic flight was not family friendly. Playing 'Dark Knight Rises' and 'Guardians of the Galaxy' while my 6 year old is on the flight is not appropriate. While I didn't let him listen to the program, he could still watch violent scenes I would not allow at home. There are plenty of family friendly good quality PG or G rated movies that appeal to everyone. Would it be too hard to get individual screens in 2017?"
Cons: "The seats were so close together! I was between two men, and one was spitting tabaco into a cup. It was terrible."
Cons: "delayed and missed connecting flight"
Pros: "Friendly and accommodating attendants"
Cons: "I'm 6'3" and the seats were extremely uncomfortable for a 10 hour flight. No vegan options"
Pros: "Returning flight had much more entertainment options. I didn't sleep at all during the flight, which was perfectly fine by me because I didn't want to. The crew did a nice job. Complimentary wine was nice."
Cons: "Hated having to pay extra in order to sit next to my wife on the plane for our honeymoon. It was not clear from the beginning about needing to reserve any kind of seat before most were taken."
Pros: "Very pleasant cabin crew. Flight right on time."
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "They were offering free checked carry-on luggage at the gate so took advantage of that which got my wife and I pre-boarding. Which was a good thing because the overhead bins were awful on this dinosaur plane."
Cons: "I thought we were getting a history tour upon boarding as one of the first airplanes ever constructed or something. There should never be an airplane that doesn't have personal entertainment on board for an 11+ hour flight. The main cabin had two monitors up front on each side and one in the middle section. We paid for "premium" seats, no charging options. The overhead storage could barely hold the smallest of carry-on luggage. The food was mediocre at best. We were pretty close to the front but every time the beverage cart made it to us the wine was already empty from the previous passengers. Overall pretty miserable flight"
Pros: "I didn't go with AA, I was rebooked with Jet blue but AA would have been just fine"
Cons: "LATAM had a 12 hour delay which caused me to miss two flights. They tried to blame AA for it. Latam also tried to blame AA when they lost my bags on the way there."
Cons: "Lost luggage. Not enough time so missed flight"
Cons: "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
Pros: "Everything was great"
Cons: "Nice trip"
Pros: "on time! United lounge was amazing!"
Pros: "Very pleasant and accommodating."
Cons: "Free wifi"
Pros: "The funny crew"
Cons: "Softer landing"
Cons: "The WiFi for the personal entertainment system wasn’t working properly"
Pros: "Boarding was fast"
Pros: "Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen"
Cons: "Long delay due to weather. Got screwed by a change fee for a mistake I made on my original booking, no consideration. Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen-website didn't request to download or activate DRM plug"
Cons: "Stop pretending I can take a carry on. I'm boarding last, and guaranteed I'm going to have to check my carry-on."
Cons: "The seats are getting smaller and the leg space is nonexistent."
Pros: "Seats were comfortable"
Cons: "One flight attendant a little short with customers or maybe just dry humor, hard to tell. My daughter did not want to talk to him entire trip because of earlier altercation. It would be great if United could put in foot rests in economy and economy."
Pros: "Smooth flight, early arrival."
Cons: "Entertainment Sytem was down for 2/3 of the flight."
Cons: "Overall, flawless"
Cons: "sat on tarmac at Ohare for 47 minutes causing us to miss our connecting flight"
Pros: "on time, got the seat I wanted"
Cons: "steward was somewhat aggressive, but was responsive one on one. Focus on size of carry on baggage was anxiety producing."
Pros: "Plane was a lot cleaner than I’ve been accustomed to. Boarding was great."
Cons: "I want real food on 4 hour flights where there’s only 1 hour between connections. Starving from 4am pacific to 5pm eastern time is not good for my blood glucose levels. Salt and gluten laden over priced snacks are not good enough"
Cons: "Video stopped working, power plugs didn’t work"
Pros: "The crew was excellent"
Cons: "The seating space is to small"
Pros: "On time, friendly, overall great!"
Pros: "Crew turned around plane and boarded earlier than scheduled. This was an attempt to avoid poor weather on trip to Chicago."
Cons: "Seats should not recline. It makes space horrible. The charge for checked baggage is without an improvement in overhead storage is ridiculous."
Pros: "AT THE TERMINAL IN PORTLAND THE ATTENDANTS WERE SUPER HELPFUL AS I WAS CONFUSED ABOUT GETTING MY TICKETS."
Cons: "JUST BEFORE BOARDING THOSE OF US PASSENGERS NOT ALREADY BOARDED WERE TOLD WE COULD NOT BRING OUR CARRY ONS WITH US AS THERE WAS NOT ENOUGH SPACE TO STOW THEM OVERHEAD. SO WE WERE TOLD TO SEND THEM DIRECTLY TO OUR FINAL DESTINATION. WHEN I BOARDED THE PLANE I COUNTED 7 OVERHEAD STORAGE BINS ON THE OPPOSITE SIDE TO MY AISLE WHERE I WAS SEATED WERE NOT FILLED AND THERE WERE SEVERAL SUCH BINS ON MY SIDE OF THE AISLE (I DID NOT HAVE TIME TO COUNT THEM BEFORE I SAT DOWN). I ASKED AN ATTENDANT WHY THIS WAS SO GIVEN WE WERE TOLD THE BINS WERE FILLED JUST AS WE BOARDING FROM THE DEPARTURE AREA. SHE WAS POLITE AND SAID SHE WASN'T SURE ABOUT WHO MADE THE ANNOUNCEMENT IN THE TERMINAL BUT THAT IN ANY EVENT MY CARRY ON WOULD ARRIVE SAFE AND SOUND IN VANCOUVER - IT DID BUT WITH MY BOOK FOOD SNACK WHICH i HAD INTENDED TO USE WHILE ON MY WAY TO CHI. AND VAN."
Pros: "The friendliness of the crews."
Cons: "The landing was a little bumpy."
Cons: "At the plane door, the crew had me check a carry-on bag, saying they had no more room in the plane. When we got off the plane, others were pulling two and three items out of the overhead storage compartment."
Pros: "Flight attendants were awesome. Understanding and kind."
Cons: "Small seats"
Pros: "Excellent service from crew during flight. Luggage was lost and can not be found"
Cons: "Luggage was lost and cannot be found today is day 7 in Kiev Ukraine and no details about my luggage."
Pros: "OK service, hard landing"
Cons: "Scheduled times were kept"
Pros: "The captain landed us safely"
Cons: "United employee working by the kiosk's was rude and totally UN-helpful. Told me to find someone else to help me. So I did and she was great, took a whole minute to do what needed to be done. Said that the rude employee was like that EVERY day w customers. I said, time to get rid of that employee! Then....a fuel spill, then unload people who were on the plane, then talk of cancelling, then ok to start boarding again. Late leaving, late arriving. But...free snack mix and direct tv to apologize. Big deal! Poor management for a monopoly company."
Pros: "Food for purchase available is a good idea on long flights"
Cons: "People don't like surprises. Charging extra for seats, charging extra for luggage resulting in jammed overcrowded overhead bin space are not good ideas. United seats are smaller more cramped than your competitors making for an uncomfortable flight. Flight had no in flight entertainment or ability to charge mobile devices"
Cons: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
Pros: "Good food and frequent water service. Pleasant attendant s"
Cons: "Malfunctioning seat in front of me"
Pros: "Staff nice and seat was comfortable."
Cons: "The computers were down in SJC so everyone was waiting in line to check in and drop off luggage. It was a very long and slow process, but staff were friendly and professional even with difficult passengers. The thing that bugged me was they kept telling us not to worry and that the flight would be delayed so that we all could make it. I was the last one on the plane and I know there had to be at least 10 that didn't make it in time. I think the flight was only delayed by like 15min or so. I don't think they should tell people not to worry because the plane will wait for them, when it didn't wait for all. I get it that you want to also please those in the plane already and those waiting at destination so I'm not upset. Just giving feedback."
Pros: "Had a complimentary drink given to three of us because some rain water leaked in as passengers were boarding the plane. The staff was excellent beyond that!!!"
Cons: "Our flight was late leaving and for some reason when I checked in on my phone it said I needed to see an agent for my seat assignment"
Pros: "Met the time frame stated"
Cons: "Bathroom smelly"
Pros: "I liked that my flights were on time! We even arrived earlier."
Cons: "The woman when boarding the plane in Chicago was very rude. Crew is not friendly! We received one glass of soda, they do not give you the whole can and one small snack. In Delta they give you the whole can and they give you 3 snacks. If I have a choice I will not fly United again."
Pros: "I enjoyed the way the staff was kind and helpful. The planes were full and the staff was doing their best to meet the need of everyone aboard."
Pros: "It was without any trouble and comfortable"
Cons: "Nothing to dislike"
Pros: "She was very friendly and on task."
Cons: "Nothing. She was great."
Cons: "My father is 89 and our whole family went to see him off. My husband, 3 children and myself. When I went to the ticket gate to check him in, the ladies did not issue a family pass to us. They said only 1 member of our family can go with him to wheel him to the gate. So my husband went since my father had 2 carry on luggage plus he wheeled my father. So the ladies were not very understanding. At that age I do hope he makes it back in 6 months for us all to see him again! We've been issued passes before and their only excuse was it was busy which it was not at all, no lines anywhere."
Pros: "Susan Smith at check in counter Reagan National was very helpful, kind and service-oriented. I hope you recognize the gem you have."
Cons: "Flight was delayed and gate agents appeared tired, agitated, and unhelpful."
Pros: "Nice aircraft"
Cons: "Late out of ORD"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "Some gate agents were very helpful and friendly with making (gratis) layover changes due to weather issues in my original layover city."
Cons: "They don't assign seats ahead of time, in FCA...too much "juggling" people around prior to boarding."
Pros: "The United app was awesome so I could watch movies on my phone during the flight."
Cons: "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
Pros: "I was comfortable. I entered and exited the plane very fast."
Pros: "There was nothing special. It was just a two hour airplane ride."
Cons: "The consistency of communication. I received a text informing me my flight was delayed 30 minutes. A little later I received another text informing me the flight was delayed another 30 minutes. Then I received an email saying the flight was on time- no text back.Emails are not as obvious as a text"
Pros: "I got to where I wanted to go"
Cons: "I reached out to your customer support already about this, but haven't heard back. The departure time (for both legs of my trip) that was confirmed with my purchase from Kayak was incorrect and caused a major inconvenience. I'd very much like to receive a response. My email addres"
Pros: "It boarded quickly, I guess"
Cons: "Seriously pretty much everything"
Cons: "Delayed for 3 hours and struggle to find bus to my final destination"
Cons: "Waiting for 2+ hours at the gate waiting for the plane to leave."
Cons: "Flight took too long to go off"
Cons: "Customer service is extremely poor and non existant and NO help whatsoever to accommodate for another flight. NOTHING."
Cons: "The delayed flight and the smell of puke for the entire duration of the flight after an indicidual puked before leaving the gate."
Pros: "expeditious boarding, low fare"
Cons: "bad seats they do not recline of a 3-plus hour flight, no snacks or drinks without charges,"
Pros: "The gate for my connecting flight was just by the arrival gate making possible short wait in Denver. Also friendly service. Also on time flights."
Cons: "The seats are pretty hard and uncomfortable. $3.00 coffee and tip was new to me."
Pros: "Lower cost, but sacrifice comfort and amenities, flight attendants fine"
Cons: "Sat in row 26, nothing except bare bones service"
Cons: "Seats don't recline, have to pay for soda etc"
Pros: "Flight was on time. All but one crew member were pleasant and professional. Low cost initial fare, but..."
Cons: "Relatively short flight made absence of beverage and food/snack sufferable (without paying high end bar prices for for snack or drink). Paid for reasonable leg room, carry-ons and a checked bag. So, after all those fees, flight cost was average."
Pros: "Crew was ok"
Cons: "No reclining seats, no leg room, overcharged on 1 small carry on, no complimentary drinks unlike JetBlue or American Arilines."
Pros: "Typical flight service (which is better than I was expecting), staff was friendly and seemed helpful"
Cons: "Taxi'ing for about 15 min one landing, getting hit with carry-on fees while checking-in, probably would not fly with them again unless I was packing very light, otherwise you should just go with a larger airline and not risk flight cancellations/delays/runway taxi."
Pros: "No upsell pressure. I flew out on Spirit and back on Frontier. Both tickets were about the same price; both flights were at about the same time of day, and were filled about the same (almost full). But the experience with Spirit was atrocious. They take every opportunity to upsell on their website and at the kiosk (Frontier upsells too, but modestly and not in-my-face). The boarding area was messy and the boarding process was rushed and disorganized (Frontier's was...normal). And the Spirit crew was surly and unhelpful (again, the Frontier crew was...normal). Frontier is everything I expect in a cheap ticket: just plain, normal, pleasant, service."
Cons: "The seats are painful -- hard, don't recline, too close together, too little space underneath, no power outlets."
Pros: "Very nice people and on time both ways"
Pros: "I really liked the value - you get what you pay for, so if you need luxuries, it may not be the airline for you. I was looking for budget friendly transportation and that's what it was. Everything was efficient."
Cons: "Not airlines fault, but having two kids scream alternately for the entire flight was exhausting."
Pros: "Never got on the flight they cancelled the flight would not rebook me until Wednesday December 21could not wait rebooked on another airline Will never fly on Frontier Frontier again. Frank"
Pros: "Over all there was nothing to complain, you get for what you pay for. the Plain was good and clean, the Staff where friendly and helpful."
Cons: "I do not like that I have to pay for my Carry on bag, charge me up front when I buy the ticket."
Pros: "Flight was good and landing smooth."
Cons: "No beverages or snacks were offered. The flight was a late night flight and there was no where refreshments or beverages could be purchased, hence I was forced to fast for 6 hours."
Pros: "Flight crews, from the pilot to the attendants, were very polite & seemed responsive passenger needs. Boarding was ok - could always be better."
Cons: "My flight on Friday was delayed by 4 hours and my flight on Sunday was delayed by 2.5 hours - making what was supposed to be a relaxing weekend bookended by terrible and exhausting wait times at the airport - expensive too because I ended up having to eat at the airport for both. Didn't arrive at my final destination on Friday till 2am. The seats on the plane, I found, to be super uncomfortable."
Pros: "Checking in, reviewing my boarding passing, and purchasing my "carry on" on the app was SO awesome and convenient!"
Cons: "There was a 4.5 hour delay on my return flight to SFO which sucked, but happens, I get it. We did receive $10 breakfast vouchers which was awesome, but I didn't know what they were at the time, so when I went up to receive mine, I asked what it was the lady was over the top rude. I understand it much have been hectic on her end, but I mean, you're in customer service. Get with it!"
Cons: "Stewardesses were rude, took forever for the plan to taxi to our gate, 2 delays in which the emails were sent very late to let us know."
Pros: "This flight was canceled months ago and I was not informed until around 2 weeks ago. Had to rebook at a different airline and Airport.!! Not sure why Kayak never informed me!! I would love to speak to someone - my. Elk is 703-731-7994"
Pros: "Cheap.. without the fees"
Cons: "2 hours late Seats don't recline Dirty"
Pros: "I sat in the front of the plane with a lot of leg room etc. so I don't have much to complain about,but everything was amazing."
Cons: "No free condiments/drinks like American Airlines. Seats are uncomfortable after long flights no matter where you sit."
Cons: "Did not fly because Frontier would have charged us more to change our flight than it cost to buy new tickets. Ridiculous!"
Pros: "Staff was friendly."
Cons: "Hard seats with no cushion and they dont recline."
Pros: "It's was fast and on time"
Pros: "1 flight canceled, 2 delayed due to their aircraft being broken. Lost my luggage and overall the staff was angry and rude when I asked for help getting my stuff back. I will never fly frontier again"
Cons: "Very uncomfortable. Wouldn't want to fly a longer flight. When we exited the plane we were stuck in the hallway between the plane and the airport door for 20 min. There was no one to unlock the door. Passengers were starting to panic. Someone called 911 to get us out. Terrible experience."
Pros: "cheap flight, but they make up for it with secret fees for your seat and baggage"
Cons: "Our flight kept getting delayed. We would get a text message every 30 minutes or so to update us that the flight would be pushed back even further."
Cons: "That the seats didn't recline in any way it was hard to be on a flight so late at night trying to get comfortable in small seats, comfort level was not good"
Pros: "New airplane"
Cons: "The three hour delay headed to Colorado. Should have been notified before going to airport. Nobody wants to sit in a airport for three hours."
Pros: "Ease of boarding clean great take off great landing on time"
Cons: "cramped quarters hate paying for carry on"
Cons: "The Customer service was horrible. The planes are very uncomfortable, ridiculous baggage fees. I Will never fly with them again."
Cons: "Being charged $45 for a small carry-on bag is atrocious. Multiple people around me had bags bigger than mine who said they were not charged. My bag even fit underneath the seat. Somehow I was conned into paying. I will never book a flight with Frontier again."
Pros: "Professional staff, flight left and arrived on time Appreciated the affordable direct flight between Philly and Chicago"
Cons: "Additional carry on fee made me change what I could pack However, I felt this policy was well-communicated through the check-in process and at the gate"
Pros: "Flight was on time."
Cons: "Seat are very uncomfortable and too close to each other. Water is the only free beverage and no snacks. You basically pay for everything like carry on bags, preferred seating, in flight snacks and beverages."
Pros: "Frontier is the new breed of airlines that will soon be charging you for the air you breath on the plane! There is nothing I can recommend about this airline. Every step of the process involves additional charges including charges for seats, early-check-in and carry on luggage…. carry on luggage is an additional $40.00!!! Many of the other passengers felt misled and this resulted in a number of frustrated, angry and disappointed people at check-in."
Cons: "All of the concealed extra charges; seats were too small for an average adult."
Pros: "New plane, relatively comfortable seats."
Cons: "We landed at 10 and sat on the runway for 45 minutes at ohare because you didn't have an open gate. This is beyond unacceptable. The crew never made any announcements. They never apologized, they never offered water. I understand delays happen but sitting and waiting for an open gate is absurd. That was my last frontier flight."
Pros: "day 1 flight from mco to ord time 555 pm fine but next day when i wanted to return home i got blasted with a message that i was secheduled for early take off at 555 i had no idea that my flite home was at 555am somewhere i screwes up ,"
Cons: "next day i went to ohare at 330pm and wanted to log in for my flite home as far as i knew time was the same 555 but this turned into 555am which i had no need for at the sales desk they gave me a new ticket for the next morning at 555am and i got a window seat in row 70 after an hour of being squesed in the seat and when i told the stewerdessi was a disabled vet she took me up front in row 7 there were 6 empty seats on hand with extra foot room and i could stretch out my injured leg i spent 15 hours in side the airport but i did get a cot and a pillow and blanket this saved my day email@example.com"
Pros: "All of it"
Cons: "Little cramped"
Cons: "I was very surprised that we had to pay $45 for a small carry on. That will prompt me to look elsewhere in the future."
Pros: "Nothing it never happened."
Cons: "Flight was supposed to be Wednesday but was cancelled. WHen I tried to re-book it was pushed back until SATURDAY! Nearly 4 days later and I was left stranded with no place to stay in Henderson, Colorado. I missed my connecting trip and the one 2 week break I get during residency this year was ruined."