Daily cleaning, installation of cabin HEPA filters on flights from California to Minneapolis
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Scores according to KAYAK customer reviews
Pros: "The exit row!"
Cons: "Snacks and working entertainment"
Cons: "prob nothing more with in reason , could have been done - how do you eliminate fellow stupid humans ?"
Pros: "More seat room than usual—very nice. Seems like a new plane."
Cons: "If the people boarding the plane had been more considerate! Some of them blocked the aisle for quite a while. The crew asked them to step out of the way, but they weren’t very responsive"
Cons: "Add in seat screen for entertainment"
Pros: "Left on time arrived a bit early."
Cons: "Very disgusted to learn of the new carry on cost imposed by Sun Country!! Instead of punishing everyone just enforce one reasonable carry on at the gate for those who abuse it by having oversized luggage disguised as a carry on."
Cons: "The website was really annoying - it wouldn't let me check in or pay for my baggage. Then when I called it took over an hour for someone to answer the phone. I was told if a passenger did not fly both ends of a round trip flight, we would need to pay a $50 cancellation fee for the privilege of not using the ticket we had already paid for. This is also the first airline I have flown that charges for carry ons and also charges for seat assignments during online checkin! That's right, I could have paid an extra $6 to select a middle seat in the back of the airplane! Except the online checkin system kept crashing so I never checked in online anyways. And finally the food options were horrible, the worst I have ever seen. I was really hungry, so I bought one of their snack packs (after the person at the counter assured me there would be sandwiches), and the snack pack was disgusting, even by airplane food standards. I'd prefer flying Spirit Air - at least they are up front about nickel-and-diming their customers. I'll do my best to avoid flying sun country again."
Pros: "If you’re not looking for a super boujie experience while flying this is a great choice for you. It’s quick and simple and I had no problems at all! This was my first time flying alone and I am so happy with how it turned out :)"
Cons: "Sun Country website was down so I couldn’t check in. I received an error message. When I got to the airport the computers were down so the line was very long. They continued checking people’s bags and when we got to security several peopke missed the 1pm flight Lax to Minneapolis flight. When I tried to rebook the Sun country air employees scolded me and others for coming to the airport late. Long story short I bought and American airlines flight home I’ll never fly with them again... I’ll spread the word amongst my community."
Pros: "It was fast and had nice crew members."
Cons: "There wasn’t much leg room on the plane, so it was hard to get comfortable."
Cons: "On the trip from Los Angeles to Mineapolis, I have my carry on free checked in. I forgot to take my camera out of my carry on when I left it on boarding. When I go back from my seat to take it the personnel did not allow me and instead of telling me the reason with easy English (I still cannot understand spoken English well), he talked to another personnel who might be at the place where the carry on's were. I want to know why I cannot take the camera and if the personnel's behavior is appropriate"
Pros: "In this age of Making America Great Again...people need to learn to mind their own business and just...stop. Never have I been stared down by a flight crew of white folks more in my entire life. It's a little disappointing, as this was a flight back to my home town after years of being away..and Sun Country is based there. You can feel and see the aggressive body language coming at you, so I just ignore till then point It's chrystal clear, then allm of a sudden...the body language becomes self consciousness when they realize...i am here for flight, whatever other agenda you may have has nothing to do with me and won't get my attention. You need more people of color working you flights in and out of the Midwest. There's a certain sensitivity that comes with that. Disappointed, but not surprised."
Cons: "I wasn't even offered food or a drink when the carts rolled. It was so obviously, the old white lady sittikng next to me shot the stewardess a negative glance and all of a sudden it...would you like something to drink..as an after thought. I politely declined and looked out the window and played on my Kindle the entire flight."
Pros: "This flight was inexpensive and the layover was very easy. Didn't have to pay to carry on luggage like other cheap options."
Cons: "No entertainment except movies to rent through flight attendant. Seats were uncomfortable. Airline is in the worst terminals with terrible food options."
Pros: "Flight departexmd and arrived on time, plane was ok, direct flight"
Cons: "Flught attendant kelly was very rude, asked for some water and was told service would be there in 5 min but it was at least 15, no backseat screens, no preetzels or peanuts"
Pros: "All the sandwiches they had had meat. They should have at least something besides cheese and crackers or junk food that is a vegetarian meal on flights traveling around lunch and dinner time!"
Pros: "Polite and efficient"
Pros: "The staff seemed to be friendly."
Cons: "Everything else was horrible."
Cons: "There was no Sun Country sign to find where to check in. We left an hour late due to having to take a shuttle bus to our plane. The folks coming off that plane were late making us late. Everything else was great."
Cons: "Sun Country has confusing regulations about what is and is not oversize baggage."
Pros: "The friendly staff of Sun Country brought me a wheelchair both in LAX and Minneapolis. These people were warm and friendly. It may be a normal part of their job but it felt like they were really invested in my well being. My flight with Delta earlier in the year did not at all meet these expectations."
Cons: "No snacks at all (complementary)"
Cons: "Everything was awful about this travel experience. I was delayed all day and my flight from MSP to JFK took almost 8 hours. They delays were due to weather which I can understand but there was absolutely no communication from the airline and had everyone including myself extremely frustrated. We landed in Stewart, NY with no warning or information. Was a nightmare."
Pros: "The paid food is great and feels reasonably priced. Thur have a pretty good and hot cheeseburger (no lettuce or tomatoes) for $5 - a real bargain considering a pre-made week old sandwich in the airport is at least $10."
Cons: "There were some delays because of snow, but what did I expect from an airline based in Minneapolis-St. Paul. They also seemed to hold my connecting flight for a little bit so I could make the connection."
Pros: "I thought the flight attendant was nice."
Cons: "Our departure was very disorganized. I was told that I'd be able to board early if I checked my carry on. Not the case."
Pros: "I changed my flight because of an emergency to the next day with no charge because of a "one time courtesy." So amazing and so thankful for that."
Pros: "Everything was great!"
Cons: "The temp in the plane on the return flight was 55 degrees and freezing but they eventually turned the heat on. That was strange."
Cons: "I wasn't able to check in online for my outgoing or incoming flight, which added to the stress of travel. The actual flight was fine though."
Pros: "Good prices, good friendly crew, arrived at least a 1/2 hour earlier than we were supposed to..overall excellent"
Cons: "Better snack selection other than that it was an excellent experience"
Pros: "I am a large woman and they were so kind in helping me with those embarrassing issues like needing an extender descretely. The ladies were professional and personal. I really appreciated them."
Cons: "As a general idea for Sun country maybe have a Google map up to see where we are. Maybe it's a bad idea but I love looking out the window and knowing."
Pros: "The flight was fine. Uneventful which is wonderful. I did not eat & did not utilize the entertainment so can not comment on those items."
Cons: "My only comment is that a child was using an electronic device during the flight without headphones. It would have been appreciated if the attendants could have suggested earbuds, headphones, or at least asked that the volume be decreased out of respect for other passengers."
Pros: "Excellent price and it wasn't over booked. The flight had no food so I can't give it a 5star rating (sorry)...."
Pros: "Their alcoholic options are much better than Delta. The flight from LAX to MSP was quite smooth, only a couple instances of turbulence."
Cons: "My known traveler number did not sync with my ticket, so I couldn't go in the TSA pre check line."
Cons: "ON MY WAY BACK HOME FROM MSP AIRPORT. I GOT TO THE AIRPORT AT 2:10 PM MY FLIGHT IS AT 3:05 PM. I GOT TO THE COUNTER TO CHECK IN TO MY FLIGHT THE PERSON BEHIND THE COUNTER IS TELLING ME THAT YOU CANT CHECK IN YOU ARE LATE FOR YOUR FLIGHT. I TOLD THEM I CALLED LAST NIGHT TO CHOOSE MY SEAT I HAD CHECK IN AND THAY ARE TELLING ME NO YOU DID NOT CHECK IN. I TOLD THEM I HAVE ONE HOUR BEFORE MY FLIGHT HOW AM I LATE!! I TALKED TO THE MANAGER AND SHE IS TELLING ME THE FLIGHT IS LEAVING 10 MINUTES EARLY. I TOLD THEM NO ONE INFORMED ME THAT THE FLIGHT IS LEAVING EARLY. THEY DIDN'T LET ME GET ON MY FLIGHT. I WAS AT THE AIRPORT ONE HOUR BEFORE MY FLIGHT. I HAD TO TAKE ANOTHER FLIGHT TO SAN FRANCISCO THAN PAY $300 FOR A FLIGHT BACK TO LOS ANGELES. I REPORT THIS AIRLINE TO THE BETTER BUSINESS BUREAU BECAUSE THAT IS A JOKE I GOT TO THE AIRPORT 1 HOUR BEFORE MY FLIGHT AND I CANT GET ON."
Pros: "I was unable to use the ticket from LAX to MSP due to a death in my family!. I had to book another earlier flight with another airline to get home to a funeral. Unfortunately, Sun Country didn't have a flight back to MSP the day / time I needed. When I contacted the regarding my cancelation they refunded my money, no questions asked!"
Cons: "Website doesn't work, waste of time. Was informed the flight was on time only to get to the airport and find out it was 3 hours late. Ended up leaving more like 3.5 hours late."
Pros: "Sun Country was able to move me to an earlier flight and I really appreciated that."
Cons: "It would have been nice if the pilot would have announced what we were flying over. There was beautiful scenery that I couldn't identify."
Pros: "It started with the crew at the desk being very helpful, attentive when we came to check in. And both times, coming and going, they were this way...and friendly. This sets the tone for the rest of the trip."
Cons: "Sharing a single gate with 3 airlines leaving at the same time is I'm sure not what anyone wants. Departing time was supposed to be at 1210, instead we took a bus to I think Mexico to board the plane then we taxied the plane all the way back to LAX and took off at 218 (well documented time). I was late for work so I was let go, my wife left me and took our 4 sort of intelligent kids with her. I'm just glad I could write this review before my phone services are shut down do to lack of funds. At the end of the day things could have been worse but I'll survive. "Just keep swimming"-Dory"
Cons: "Did not eat or have entertainment on the way over so you could say NA."
Cons: "We will never fly Suncountry again. Setting up the reservations were all screwed up, right to the night before we left they lost our reservations. The seats were umcomfortably. The stewardeses were mean and unfriendly. They would argure between each other in front of us. Was asked if I wanting drink only once and never got any snacks. The temp on the plane was very warm and not comfortably. Worst expierence we ever had."
Cons: "chose seats for the fight back weeks ahead of time but when we checked in my husbands seat was moved10+ rows behind us and from an aisle to a center seat. He is 6 feet 8 inches tall, luckily there was an open exit aisle seat an they upgraded him without charge...otherwise would have been a horrible fathers day for all"
Cons: "This covers two flights - Neither left on time, neither got to the gate on time. Once the bags took 30 minutes to get to the carousel, the other time staff gave wrong carousel and several passengers sat waiting. Rude flight attendants have no desire to actually serve on-board. The entire plane smells like the McDonald's dumpster that they fish their "Cheeseburgers" out of. Nothing good to say about the entire experience and I will never fly them again. Word of advice to all flight attendants working for Sun Country: Fly somewhere as a PASSENGER on Delta and see how it's done. Take notes.....lots of them."
Pros: "Crew, on time, wheelchair service"
Cons: "Cramped seating, food"
Pros: "Friendly crew"
Cons: "Late arrival. Circling MSP due to weather"
Pros: "Sun Country has a system which promotes smooth boarding. First to board are for those with special needs requiring more time (families with kids, etc.), then the first class passengers, then those without carry-on, or who are willing to leave their carry-on as gate check, then for the first 10 rows, and then the back rows, and then everyone else. This seems to work fairly well since it minimizes jams associated with front row seating first, as well as seating those who have large carry-ons."
Cons: "The only thing is that they should emphasize more that those who board first because they do not have carry-on, but just personal bags, should place those personal bags under the seat rather than use that to board first and then take up valuable space in the overhead compartment. I saw people board first claiming only personal bags, and then they would deposit their bags towards the front in overhead compartments, or they would just put their bags sideways in the overhead--taking up twice as much space as carryon bags going in lengthwise."
Cons: "Red eye flight and really needed to sleep - totally uncomfortable leaning anywhere against the window, freezing cold. I typically don't take a window because of that, but had to take it after my Spirit flight was cancelled and the Sun Country flight was full. No fault of Sun Country, but I was unprepared for a window seat, and SO tired and frustrated. It was just "one of those things' :-)"
Pros: "The luggage fee is reasonable. The flight was on-time. Spacious seat."
Cons: "The luggage fee is cheaper when paid on-line, but when I tried to pay on-line, an error message popped up. I ended up paying at the registered desk which is $10 more."
Pros: "the pilot seemed very nice and had a good sense of humor."
Cons: "It took a long time to get through ticketing as the line was long and there was only one person for the "non elite" passengers. The crew seemed nice except for one woman who seemed grumpy Overall excellent value for the flight. Thank you"
Pros: "The flight itself was great. The people at LAX, however, were not so helpful, but we finally found the Sun County ground person to speak with, and he answered all our questions and was very, very pleasant."
Pros: "seat selection on line required $$$ payment when booking seat at gate it was free same goes for baggage, pay $ when booking on line, but at the gate it was free this was a bit frustrating. it rewards those that wait until the last minute"
Pros: "Seats are roomy and comfortable, two beverage services are nice on a long flight so those who are napping get two chances."
Cons: "Boarding process was confusing, but it makes sense to board the back first."
Pros: "Boarding was easy!"
Cons: "Customer service w crew very rude and extremely inappropriate"
Pros: "Fast and easy flight"
Cons: "No sign at the boarding gate what the destination of the flight was - sometimes gates change I couldn’t easily confirm that I was at the correct gate"
Cons: "$4 for a bottle of water, cheap thin uncomfortable seats, tiny space to sit in and the girls at the desk are rude and not helpful! If you want packed planes with no space and thin uncomfortable seats and no drinks or snacks definitely fly here"
Pros: "Price and convenience."
Cons: "There was a very loud mom and her 5 kids and they got moved up to where my son and I were in the front. I paid for those seats and really was annoyed that they "upgraded" the kids family for free. Especially considering how loud they were."
Pros: "The price, not the charges for the luggage, carry ons."
Cons: "Less repeated opportunities to sign up for the additional charges for carry-on, seat selections which was overkill. There are enough solicitous emails to dodge without having to say no to the same question over and over. It seems sneaky, breeding mistrust. We were delayed about 30 min. because of a crew change, had to wait for the crew to arrive. I don't understand this- if I knew the flight was leaving a month earlier, why couldn't the airline have crew there to fly the plane as scheduled?"
Pros: "i got to sit by my friend"
Cons: "during a pandemic you’d think people would be spaced out but there were people coughing all over me and i’m literally going to visit my mom and if she gets sick she’s going to die"
Pros: "The price was awesome. The baggage people were very easy to work with."
Cons: "The only thing that the crew did for us was to stand and look at us while we came aboard and then show the safety demonstration and then go through the cabin once with a trash bag. I was curious why there were four of them when it seemed like they basically had nothing to do."
Pros: "The crew was reassuring when we were running to board and helped my husband, who had trouble walking."
Pros: "The flight was on time. Crew was fine, but I had limited interaction with them."
Pros: "Crew was great, quick clear and to the point."
Cons: "I logged into the app the night before my flight and purchased a bag just fine. On the day of my travels I could not get logged into the app and every email I received sent me to the website. I even made a new password and I could still not get into the app? It was frustrating and made me nervous. Good thing I saved my ticket to my Apple Wallet the night before as I was dealing with these issues."
Cons: "Crew was snarky towards passengers. Short tempered and just seemed bothered by people."
Pros: "Frontiers seats are very uncomfortable, but it was a short flight."
Pros: "a320, arrived early"
Cons: "very inconvenient terminal - make shift terminal and boarding - had better in third word airports"
Pros: "Incredibly uncomfortable seats. Packed like sardines with no opportunities to move."
Cons: "Make the seats more comfortable with more leg room"
Pros: "Cheap ticket."
Cons: "2 hour delay, packed flight."
Pros: "Crew was awesome ! The flight crew I would fly with anywhere, anytime. No mucking around ,get in , buckle up, we’re outta here . I love that ."
Cons: "I’m 6’2” , any vehicle other than my R1 is just not super comfortable. Even my truck and i love my truck . But anything over 2 hours starts wearing on my long legs . Thats my issue . Nothing any airline can do for that . I prob need to opt for 1st class next time n see ."
Pros: "Great price. Great staff."
Pros: "Good flight, great crew!"
Cons: "No movie screen or WiFi options. Seats didn’t recline."
Cons: "Flight was very late despite good weather at departure and arrival City, then stuck on the tarmac for an hour because they couldn’t find a gate agent to bring us in. Also was asked if I wanted to tip when charged $2.99 for a cup of coffee on board. When my daughter was trying to get flight info online when I was circling in the air, the airlines website said I had already landed. Then she could not get anyone from the airline on the phone. Worst customer service and flight management ever."
Cons: "No snacks"
Cons: "The seats are not comfortable they do not recline and the headrests sticks out far. I had to work a 13 hr shift a couple hours after I landed and really would’ve appreciated at least being able to recline"
Pros: "They got us there and the flight crew was again pleasant."
Cons: "The 1/2-hour delay out of San Jose, followed by a 3.5 hour delay in Denver. The gate staff and the Customer "Disservice" staff that were condescending, rude, and knew nothing about why we were delayed. "It just says station delayed. I have no idea what that is. We'll tell you when the new departure time is when we know it." The hours without any update of status so we had no idea if we could leave the gate area to get something to eat and drink. The gate agent who stared at the passengers like each was a major inconvenience to her day while she chatted with the tall good looking passenger and was all smiles. Loved getting home at 2am rather than 11 pm when we were supposed to arrive. Made that 2 hour drive home so much more fun! Thanks, Frontier!!"
Pros: "It didn't break down midair."
Cons: "Thee most hard seats ever. City busses are more comfortable. I travel often and this was a very last minute trip so I booked it, I've never seen seats like that on a plane. The tray table is super tiny, I'm a 5'9 woman and my knees were almost touching the seat in front of me while I was sitting. Both flights were delayed for maintence issues. Plane was extremely, old, worn and dirty. Thankfully it was only an hour and a half flight but I'm still sore it was so uncomfortable. I literally think inmates transferring prisons would receive more comfortable accommodations."
Pros: "I bought my one way ticket from DEN to MSP for less than $10 bucks. How did I pull this off? - I bought it from a gate agent AT the airport (thus avoiding the convenience fee that comes with buying online) - I did not check a bag - I brought a small bag that was considered a "personal item" (this is free, but there are some very important sizing restrictions to check on their website. If your bag is too big, you WILL be charged a lot more) - I did not select my seat, or the seats of the people that were traveling with me (they ended up putting us all together, anyway) If you look at any of the other reviews that complain about Frontier (or Spirit, who pretty much has the same business model), you can tell these people hadn't prepared for the "ultra low fare" experience. With a little homework (and legwork!), you can save your money for the best part of your vacation... relaxing at your final destination!"
Cons: "The padding in the seats is very thin, but, again, you get what you paid for!"
Cons: "No Internet but yet they have internet to run my visa for drinks"
Pros: "Crew was friendly and welcoming."
Cons: "Wished I was aware of the charging for carry-on policy. Flight ended up costing me a additional $90 ($45 each way). I picked this flight because it was the "cheapest," turns out it wasn't. Also ridiculous that they charge for any beverage other than tap water."
Pros: "The crew was courteous and professional."
Cons: "Paid for ticket only to discover I pay extra for seat, checked baggage, overhead storage. Seats were very uncomfortable. For a few more dollars could have flown Delta. Won't ever fly Frontier again!"
Pros: "Price! A comped beverage! The miracle of human flight!"
Cons: "Hey guys, I had a rather interesting experience on my flight to MSP that I thought I would let you in on. I know most would rather punch up their flight as a TERRIBLE, AWFUL experience. I'd rather give you the full story because I know there's another person on the other end of this, like me, just trying to get through the day. I decided to upgrade to seat 1D. I was excited for my trip and I wanted to start it off by having a good seat and a quick exit. When I boarded, however, there was already someone in my seat. So I shuffled to the side where the flight crew prepares drinks. A crew member approached me. "Someone in your seat?" she asked kindly. "Yes," I replied. "Yeah..." she trailed off. I expected her to ask the person to find her seat. This did not happen. I never got a straight answer but I surmised that this person had a physical ailment of some kind, or perhaps children that needed to be attended to. Whatever the case, I stood in the same spot while the entire plane filled. I really wasn't angry - just quite confused. The crew seemed just as confused. It was the last flight of the day - they looked tired. I don't blame them. The crew ended up having to shuffle more than me to row 13 - an exit row, to their credit. An aisle exit row seat is a fine seat. One crew member even offered a comped beverage, which I gladly accepted. The flight took a little late. We arrived in Minneapolis safe and sound. I suppose I was - and still am - confused as to why there is an option to pick a specific seat if there is a chance that specific seat is more of a suggestion on the passenger's part. What if I also had physical ailments that necessitated that seat? What if I had children booked to fly with me? It was all slightly confusing. Overall, it was not a bad experience and I've already booked another flight with Frontier. But the idea of choosing specific seats only to not get that specific seat has dissuaded me from paying that extra money. I hope this all makes sense and that you are enjoying the new year and staying warm. Blessings to you and yours."
Pros: "Excellent value! Decent seat to sit in for 3.5hrs. I gave one star for food because I didn't buy any food that was offered, after all I was only on the plane for 4 hrs total. Smooth ride compared to other passenger reviews, my only other time in a plane was very rough@ landing@ O'Hare Chicago during bad weather, that pilot got a round of applause. I will look to use Frontier Airlines again if I ever fly anywhere."
Cons: "I would have liked internet access but there didn't seem to be any. I would have paid $5 more for WiFi. The seats are a bit cramped but for $50 I wasn't expecting barca-loungers. Since I have only flown once before in my life I was interested in hearing and understanding the safety instructions given by the flight attendant, but she spoke so fast that I (with some hearing loss) couldn't follow her words. I couldn't make much sense of the picture book instructions either because there were few words of actual direction."
Pros: "Absolutely nothing"
Cons: "Late taking off, didn't have to pay for a carry on to our destination, but did on the way back. Took over an hour to get our luggage. Seats were hard as a rock and tray tables barely held our phones. I will never fly with frontier again!"
Cons: "I want to start by saying i am totally disappointed in this airline. I am currently in Orlando my flight was supposed to leave at 11:25am today. I have stood in 4 lines twice in lines that the attendent left to go socialize and one i waited for over an hour and than into a secound for well over an hour. I informed them i have a severely autistic son and needed to find a way home as soon as possible. Mind you while all of them watched my son go in and out of meltdowns countinually hitting me. Needless to say in spite of not getting a flight today and being told they can get me on the earliest flight on Thursday and they supply no lodging. No appology no nothing!!! In the midst of it all i met some angels. Ones that hung out and forgave my son for hitting them, let Mazi play with their ears and went looking for people to help us. I even had a woman come up to me and look for flights for me and my son and offered to write a check to get me and my son home. This same woman put $300.00 in my hand to help me. Her name Tracy Morgan from Florida! So inspite of the awful treatment from this airline i am blessed beyond mesure from the human heart of people I have never met and the love and kindness they shared with me and my son! Found a flight tomorrow thanks to my mom leaving at 8am from a different airline. The resort offered to let us stay for another night free of charge."
Pros: "On time, went smoothly. Didn't buy any food"
Cons: "On line check in confused me and I bought baggage plan I didn't want. Called rep and she said she would remove charge for a fee but so far it is still on my credit card. She added another baggage fee to my credit card. Was unable after that use the on line check in as it insisted I owed money. Was able to get boarding pass at the check in counter with no more fees. Very confusing"
Cons: "Seemed like a good price until I booked and then had to pay for add on such as a carry on piece of luggage. They also gave a sales pitch onboard about "their" credit card. Seats were crowded and uncomfortable. The flight attendants seemed as if they would have rather been anywhere but helping passengers. Both flights were late not due to weather. After booking this flight with all of the ad ons, I found I could have flown Sun Country or Delta for less - and next time I will use another airline."
Pros: "I had no problems with the crew or employees at frontier."
Cons: "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. However, there were several other issues that I had that soured the experience for me. First of all, the seats were considerably less comfortable. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible. On the way back there was a line of about 300 people at the Frontier desk to check baggage. I don't know if they simply did not staff appropriately, or if there were too many flights scheduled to take off around the same time, but I've never seen anything like it. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. However, this could have been avoided by planning flights more appropriately, and certainly was not the most fair approach. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. Overall, I don't think the extra saving was worth it, and I'll likely be flying with a different airline in the future"
Cons: "Seats were uncomfortable, not being able to take a free carry on snd it took a long time for lauggages to come."
Pros: "Cheap flight"
Cons: "Didn't get notified about a gate change and almost missed the flight"
Cons: "It seems like a good price to start - then you pay for a carry on bag and for your seat. You also have to pay $2.99 for a soft drink. Small seats with little room. My flight was only 2 hours but was an uncomfortable two hours. I would be willing to pay a little bit more to be able to bring my carry on with me, little more space and comfort as well. Had to sit on the tarmac for 30 min when we landed at our destination."
Pros: "The crew from boarding to the flight were very good."
Cons: "There was no room for me at all in my seat. Im 6 foot 5. I think even if i would have paid the up charge to their stretch seating it wouldnt have mattered much. Also there is a charge for any refreshments during the flight. I have flown on other carriers and at least some of the refreshments are included in the flight."
Pros: "Nothing about this airline I liked."
Cons: "I wasn't notified that the flight was cancelled until I got to the gate. Then I had to wait in the customer service line for 2 hours to be told I could get on a standby flight in the morning or get on a flight in the evening the next day. I would've missed the wedding at that rate. So I had to demand for a voucher and refund and pay 3 times the amount for a delta flight in the morning just to make the wedding."
Pros: "Flights were on time and early! What a good feeling to actually use a discount carrier and arrive as expected."
Cons: "Keep in mind that EVERYTHING costs extra."
Cons: "Email notification of a 3 hour flight delay 2 hours before flight but I was already on my way to the airport. Then the flight gets cancelled but no email notification was sent and the screen wasn't updated at the gate (the whole time I was there). If I hadn't come back to the gate during the long delay and asked a fellow passenger why they were in line, I wouldn't have known it was cancelled for a long time. The employees at the gate were helpful in refunding our tickets, etc. but overall, not happy with my experience with Frontier Airlines."
Pros: "The crew (on the plan) was nice the pilot didn't crash"
Cons: "Boarded two hours late with no explanation, even the pilot came out to ask why we hadn't boarded yet seats are terrible"
Cons: "We were delayed, but that happens. What I really didn't like is that after arriving at 120 am it took them 30 minutes to get the jet bridge hooked up and get us off the plane. The crew did not do a good job of keeping us informed. We were to the gate almost right away it and then waited and waited. Then we had to walk up the jet bridge with no lights on. Once we got to the baggage claim it still took another 20 minutes for the bags to come. Also, the seats are not like they used to be. With the carryon bag fee it ends up being about as expensive as much better airlines. I won't plan to fly Frontier again."
Cons: "An hour sitting in the plane before takeoff"
Pros: "We were a little late getting boarded, but we still got in right on time. Quick flight, friendly staff."
Pros: "Absolutely nothing."
Cons: "The website was down when I was trying to check in online, so I had to pay $40 per bag instead of $30. it was still down a week later when I was returning home, so I called the contact number to pay for my bags, which took half hour. They do not provide free beverages, you must pay $1.99 for a soda or water. They nickel and dime you to death. The seats were extremely uncomfortable and do not recline. Worst airline I have ever experienced, and I have flown over 100 times. Skip Frontier and pay the additional cost for a better airline, or you will have regrets!"
Pros: "the crew was courteous and professional"
Cons: "i'm sure i'm not the first person to say this but the add on charges (luggage, seat choice) are a little annoying in that they aren't just presented as part of the ticket price. Like couldnt the ticket price say 'the ticket will be between 140 and 200 dollars depending on baggage and seat choice'"
Pros: "The flight attendants were polite."
Cons: "Delay announced of 2 1/2 hours, but posted at gate a delay of 2 hours. Passengers rushed on to plane at 9a, a 1 hour delay, then sat on plane until 10a. Plane taxied toward runway for takeoff, then recalled to gate to pick up a crew member. So, a 2 1/2 hour delay occurred anyway. A total clown show!"
Pros: "The pilot talked to us and kept us up to speed on what we were doing."
Cons: "Dirty, filthy plane. Garbage visible on the floor while walking down the aisle to my seat. Charged extra even for a can of pop & the price for the ticket wasn't cheap."
"For the price is perfect"
Pros: "the crew WAS amazing!!!"
Cons: "ALL of the luggage on the flight went somewhere else?!?!?! That's pathetic."
Cons: "If it did not took 13 hours to get to Minneapolis would have Ben better."
Cons: "It was a lovely flight"
Pros: "Crew was very helpful and made the flight quite enjoyable. Would use again."
Cons: "Flight delay which they promised a $50 voucher, have yet to see it though"
Cons: "Not have someone in the middle seat during a pandemic."
Pros: "Direct flight"
Cons: "Small middle sest"
Pros: "Efficient process Clean airplane Timeliness"
Cons: "Do not like having to pay such extraordinarily high prices for bags. Also the website was very inefficent. I had already selected seats and paid for them, yet when I would try to access the reservation, it did not show that I had done this. Additionally, I had to extend my stay and was unable to make a modification to my reservation on the website, as I was encouraged to do by Spirit. I logged into "My Trips" yet at no time was there ever a link to make a flight change. Really disappointing considering I had very little time to spend doing this due to a family member being in the process of dying."
Pros: "Now that I can bring one carry-on for free I am a happy lady. I know what to expect from Spirit and have never had any delayed flights, problem with seating or unfriendly staff. The flight crew was very thorough with their announcements and expectations. There were many empty seats on the flight and the crew was clear in announcing that once we are up in the air, folks could switch seats and spread out - which about 1/4 of the flight customers did! It was much more comfortable then. No complaints."
Pros: "Like the a la cart options pertaining to seat selection, security fast pass and cleanliness of the plane."
Cons: "Seats are rather uncomfortable and cramped compared to other airlines, especially noticeable when the flight is for more than an hour or two. The small panel that is referred to as a tray table is more like the size of an ashtray so forget about using your laptop in flight. They have not updated their policy as other larger airlines regarding mobile phones (must be in airplane mode). The flights are commonly delayed (no weather issues). If you look at the departure screens, only Spirit was delayed and included about 70% of their flights. And the baggage policy is a bit confusing as they consider my backpack and satchel as two carry on bags and asked me to combine them prior to boarding."
Cons: "Flight was delayed 50 minutes to begin with and we did get plenty of warning, I got an email in the morning stating my evening flight was delayed 50 minutes so I was prepared. But throughout the day I continued to get emails pushing the departure time back further and by the time I arrived at the airport it was a full 2 hours delayed. SUPER crowded gate area with multiple flights being asked to wait in one area, those flights were either delayed or canceled. Should have known better and paid a bit extra for a more reliable airline!"
Pros: "The flight crew was polite and attended to my needs and they were actually funny."
Cons: "I did not like the limited food selections and the small portions that were served. Also, I always like it when the pilot informs you of the area of the country you are flying over. For example I recently took a flight from Las Vegas Nevada to Melbourne Florida and that pilot on Delta explained where landmarks were all along the way. That is something comforting about a pilot connecting with his crew and the people aboard the flight. So I would really like that if Spirit would include that. Additionally I do like onboard entertainment but maybe the fares would have to reflect that."
Pros: "Flight attendants were great!"
Cons: "The outtageous baggage fees, and fees for every little thing was frustrating... I was not the only one either, just in the time in line waiting to check in, I was multiple people be caught off guard by the fees and seem frustrated. Seats do not lean back, interior of plane, very bare minimum. But it is an economy flight. This would be an airline to take if you just have a small backpack and no luggage whatsoever. Otherwise with luggage it is a much better deal and more comfortable to fly other airlines. Won't fly Spirit again."
Pros: "Tickets were super cheap! Kiosk check-in was a breeze, as was boarding. The plane felt pretty new, with comfy seats and decent leg room. The crew were professional and courteous, and many snack and drink options were available.. Any additional costs were very well indicated, in kiosk check-in, as well as the in-flight snack menu. Minor delay was well documented and announced (national ATC issue slowed the plane's arrival 15 minutes; accounting for that 15 minute shift, everything else ran on schedule)."
Cons: "Nothing is included. In exchange for those super cheap tickets, anything beyond the "one personal item" is charged a la carte, so plan to pay for any additional carryons, any luggage, seat choice, any (ANY) drink, snack, water, coffee, soda (but at least they seem to take plastic)."
Cons: "I had a prepaid direct flight from Atlanta to Minneapolis leaving at 10:40 a.m. Showed up at 10:05 & was told that I missed my flight. I said "but my flight doesn't leave until 10:40." They said: "yes, but your check-in time is 45 minutes before the plane departs". I said: "but no one told me this." They said: "It's on our website." That's terrible customer service in my book & a con on unsuspecting consumers. There should be a class action lawsuit on disclosures like that. Another couple ahead of me in line had the exact same thing happen to them! I booked another flight on Southwest Airlines without incident but have apparently lost my prepaid fare to fly on Spirit Airliner. They offered to fly me out the next day for a $99 rebooking fee but that cost almost as much as flying Southwest plus I would have to book a hotel or wait overnight. Terrible experience. Never again."
Cons: "They nickel and dime you for everything. By the time you've paid $42 for a bag (or a carry on), the ticket price is the same as the next cheapest flight. If you don't print your boarding pass at home, that is $10; if your bag is too heavy, that is an extra $30; if you want water on the plane, that is extra; if you want a seat assignment, that costs extra. 45 minutes before we landed the flight attendant went on a sales pitch about getting a Spirit credit card. It was unbelievable. Oh, and the seats don't recline at all. I will NEVER fly this airline again."
Cons: "I was running late because I got out of work late and then there was unusually terrible traffic from DC to Baltimore mid-day. The website wouldn't work to check in, the phone line had a 2 hour wait.. so I got to the airport 45 minutes before the flight was supposed to leave and I couldn't check in at the kiosk. By the time I waited in line, they wouldn't check me in with 30 minutes before the flight left, even though it was mid day so the security lines were short and I had TSA pre-check. The customer service agent, the manager and the manager's supervisor were all rude and unhelpful. The only flight was the next day, so they wouldn't re-book on any other airline.. so I was left to go buy another ticket from American as I had to be in Minneapolis that night. I don't recommend Spirit out of Baltimore to anyone."
Pros: "Crew were jovial and witty"
Cons: "Being charged for every ounce of baggage. Nightmare queues at bag drop and security"
Pros: "There was absolutely nothing positive about this flight with Spirit airline."
Cons: "There was three desperate delays of our flight without any reason given. There were no customer service reps anywhere to be found during these delays to talk to. The gate at Logan airport for Spirit airlines is seperate from the rest of the airport so if you wanted to get any food or drinks you had to exit the gate and go through security again to get back in. None of the seats on the plane recline so you are sitting straight up in very uncomfortable chairs the entire flight. All of the power strips that were attached to the seats in the gate didn't work so you could charge your phone if you needed to. Also, on top of it all when you call customer service to file a complaint you wait on hold for 45 minutes and then they tell you to go to the website to file a complaint! What a joke of an airline. I will never fly with Spirit again no matter what."
Pros: "Nothing. It never happened seeing as I never made it to Los Angeles"
Cons: "They emailed me at almost 11pm the evening before my 6 am flight stating that my flight had been cancelled with no reasoning. The website they guided to me showed my flight as still active. I then found a phone number to call which took 80+minutes to get a representative. She didn't even have the update showing that the flight had been cancelled. She told me to call back in 15 minutes. I told her that was assenine seeing that it would take another hour. The system finally updated. She was able to offer me a flight not on Friday at all but Saturday afternoon/evening. Taking over 30 hoursaway from my vacation. I asked to have my money refunded. They obliged but couldn't refund the 40 some dollars from the 3rd party sight which I booked through when clicking book on kayak. My whole weekend was ruined. Horrible."
Cons: "The customer service is absent, we had to wait in the plane almost an hour after we landed because our docking station had a plane in it still (really poor planning like are you serious), the whole bag situation is COMPLETELY a rip off I packed a carry on small suitcase that I have flown with many times and when I got there to check in it said carry on bags were $55?!?!? And to check a bag it was $50 that I had no choice but to pay. The cheap tickets Spirit offers are just so sneaky because you end up paying so much in the end. Spirit is the worst airline."
Cons: "Hostesses were loud and had the most horrible screeching voices I've ever heard."
Pros: "Crew onboard were great, helpful, smiling and accommodating."
Cons: "Spirit Gate crew at LAX were terrible, rude,and condescending. I brought a "personal item" which is a laptop case with wheels and I was pulled out of line and marched to the gate desk where I was informed that it was too large to be a personal item and that I had to pay $100 to bring it on the plane. I said that I had been using this particular laptop case for years on multiple airlines and then fit it into the test receptacle provided but still had to pay the $100. I asked why not charge me the $40 for a carry-on and was told that was online only and that it's $100 at the gate. I have the Spirit credit card and mileage program, but did not feel like "a member of the Spirit family" and was ripped off."
Cons: "I didn't like anything. Will never book with Kayak or spirit. My flight from Chicago to Minneapolis was cancelled and I have still not got my refund. Pathetic!"
Pros: "I guess if I were to say anything good about spirit it would be that the boarding went smoothly. I guess? About the same as any other airline."
Cons: "The was my first experience with sprit and will never use this airline again. They say, you get what you pay for. Really? Rude staff included? Both of our flights were overnight flights. People are tired and most of the time are going to try and get comfortable and maybe sleep? No way was that happening with how extremely small this plane was. I am an "average" size 28 year old female and I felt that I couldn't move at all. I can't imagine this flight being comfortable for anyone, of any size. I wasn't going to judge this airline on that alone, but of course, what everyone warns you of, delays. Delays on BOTH flights. So inconvenient for not only us but family members who are planning on picking us up. I will go ahead and remind you that people say, you get what you pay for. We each paid 350, not including the 152 dollars for seat selecting and baggage, and an extra 30 for oversized luggage. Seriously?! That is NOT cheap when compared to delta which allows a FREE carry on, checked bag for 25 bucks, some actual leg room, and a friendly staff. Never again. Super disappointed."
Pros: "No delays, orderly boarding, flight went smoothly."
Cons: "Spirit charges you for EVERYTHING extra, including just choosing a seat. The problem I had was with bags. They are very expensive, less so if you join their frequent flyer-type club, which I did. I decided one of us would not bring a carry-on to save money. At the airport it appeared our one carry-on was actually small enough to be a "personal item," but there was no way to remove the charge that I had already paid. I wanted to remove it for the return trip, as well, but there is NO WAY to do that on the website. Their justification is not to create delays at the airport, but that doesn't make any sense. To make a long story short, I paid for bags and a club I didn't need."
Pros: "The crew were perfectly nice and had no problems."
Cons: "The flight was oversold and I found the gate agents to be difficult to work with. I purchased my ticket in advance and made it to the airport 2 hours early to check-in and was still not given a seat assignment. I was told 3 different times that there were enough volunteers and I would be on the flight. Those volunteers were told they were not needed and the gate agents told us, the remaining passengers "too bad, this happens, they have seats, you don't." I have worked with many gate agents and though I know there job is stressful, never have I encountered such rudeness and condescension. Also in all the disorganization, the flight left even later than the scheduled delay and people that boarded had to wait until the gate agents figured out the seat arrangements. I was willing to forgo comfort and amenities for price but this disorganization and failed customer service is unacceptable."
Cons: "My 96 year old mother's Spirit 342 flight from Phoenix to Minneapolis on Feb 2, 2017 was delayed. Things happen and that's life. However, after hearing from my sister in Minneapolis her flight was delayed I attempted to call Spirit Airlines to get the rescheduled information. I tried many, many times and was not able to speak with a Spirit customer service agent. In fact, there was no option on the Spirit phone message to press a number to speak with an agent. I ended up calling the Phoenix Skyharbor Security who sent an employee over to Terminal 2, Gate 2 to look for my mother. She was not found after checking Gate 2 and several other gates. The scheduled 3:07pm departure was rescheduled to depart at 5:30pm which I found out around 7:00 pm Phoenix time. This was a frightening experience for our family given my mother's age of 96 years. Fortunately, my mother was OK. She stated she and everyone else stood in line at the Spirit counter for 1 1/2 hours waiting for departure information. There was an agent at the counter but he/she did not provide any departure information let alone the reason(s) for the delayed flight. It would have been helpful to everyone held up by the delay to have been given an honest reason for the delay. It seems reasonable that Spirit would at least offer a phone number to speak with an agent who could provide information. (The Spirit website indicated Flight 342 was rescheduled to the next morning (Feb 3) with a departure of 8:00 am. This incorrect information complicated the whole situation). We will never put my mother on another Spirit flight and will think very carefully about using Spirit Airlines again."
Pros: "In purchasing a Spirit flight I am aware that no "frills" are included. I expect uncomfortable seats, no free snacks or drinks, and staff that is generally less professional. You get what you pay for. And the price matches the service."
Cons: "I live two hours from the airport I departing from. My flight was early in the morning, so I made plans to leave for the airport with plenty of time to make it to the airport. Unfortunately due to blizzard conditions, I knew I would be unable to safely make it to the airport by the time my flight would take off. I called customer service, during my first call I was hung up on, so I called again. The operator tried to tell me that he didn't see any weather conditions that should have prevented me from making it to the airport so he wouldn't help me transfer my flights. I was made to cancel my original departing flight and purchase a new departing flight, for twice the cost of what I had originally paid for my round trip flight. The only decent thing the operator did for me what waive the flight cancellation fee. I understand fees and charges to keep other flights as cheap as possible, however, at some point your customer service should accommodate your fliers when its extenuating circumstances. Highly disappointed. Unlikely to fly with them again."
Pros: "That was the most turbulent flight I have ever been on, even in a small aircraft. When we were landing in MSP we encountered severe winds and the pilot had to make and abort 2 landing attempts. On the third attempt we were able to land. I've never been on an airplane where so many people were throwing up before! The pilot handled the difficult winds, and massive snowstorm perfectly and I absolutely can't thank him enough. I can't believe we didn't get diverted to Chicago or crash. The flight attendants and other crew are in very good spirits considering the airline they are working for."
Cons: "Spirit s luggage weight allowance is 10 pound less than the other airlines. That makes it difficult to pack winter clothing and boots. Their baggage fees are also higher than other airlines, but you can carry less! The "bare fare" is incredibly annoying, they even charge you for water on the airplane. There is no food available, or maybe one small snack. The seats are so small. I'm 5 feet 4 inches tall and weigh 120 pounds and I feel uncomfortable I can't imagine what a tall or average sized person goes through. The seats are so incredibly hard like you are sitting on a wooden bench. This is one of those cases where you really get what you pay for - a low price comes with a lot of discomfort and frustration. I would never fly on this airline on a flight over 4 hours. The suffering would not be worth saving money. The staff does their best to treat you kindly but you can plainly see they are dealing with difficult circumstances and being pushed to their breaking point. They have to deal with so many miserable, uncomfortable people. I feel bad for them."
Pros: "The flights themselves were adequate, glad I am only 5'8" or it would be very uncomfortable for a larger person."
Cons: "The hidden carry on fees being added at time of departure are deceptive. As a first time Spirit Airlines customer I fell into their business model and was trapped into paying $55 each way for my carry on bags. All attempts to discuss with the ground crew and customer service my disappointment and request for a refund were met with delays and deception hoping I would give up on getting my $110 back for the hidden carry on fee. At this juncture I am disputing the charges with my credit card company and will have to see what happens."
Pros: "Very cheap flight! Nice attendants. Good pilot. I seriously didn't even feel the touchdown. I never experienced that before!"
Cons: "I was lucky enough to only be traveling with a small backpack - which is good - because if you didn't pre-pay for a carry-on, we were told by the gate agent it would be $65. And if you didn't come up and pay the $65 - it would be $100 when you boarded! What?! All economy seats are small now but at least they recline a little. These didn't - and they're smaller. The most painful flight I've ever had (only 6 feet tall) - the seat is stick straight! if you have a carry-on and especially luggage - just pay the extra for another airline. The price will definitely even out and you'll get a seat you can actually breath in! At one point they were trying to sell so many extras I thought they were going to start a time-share pitch. So unless you just have a back pack or purse - stick with another airline."
Cons: "The flight was overbooked and I was the extra passenger. The last passenger before me was from Africa and was unable to pay the $100 for the second bag she had at the gate. Your staff did not allow her in board, hence I made it. Your staff showed absolutely no empathy with the passenger, parroting that she had to pay otherwise she couldn't get on and at the stroke of 7:45am, they printed my ticket. The supervisor was just plane ride to her and me for interceding on her part. It was appalling to see such un-American hospitality! Spirit Airlines should be ashamed of such employee behavior."
Cons: "Tried to print tickets at kiosk at 6:15 pm for flight departure at 7 pm. Told to see an agent. Agent said check in time ended at 6:05. It was now 6:17, so it was closed and we couldn't get tickets. Could take a morning flight for one penny charge. We still had 27 minutes before departure. Asked to talk to manager. 5 minutes later, she reluctantly issued our tickets but said "we still may not make the flight." Security was very short, and we made it 10 minutes before departure. I will never again fly Spirit. This was the ultimate in poor custumer service. Also, we were never given an opportunity to check in on line and self print our tickets. Usually I receive an email 24 hrs ahead of departure day for opportunity to check in and print tickets. Did not receive an email prior to day of departure, and no where on my itinerary did it say that check in ended at 6:05. Never again. Will tell all about our experience. What a crock. You lost my business and my fiancee's as well."
Cons: "This shouldn't be under a cheap category. Considering that I had a carry on, I ended up paying and additional $120 for baggage. On my return flight I sat next to someone who for sure was on some sort of methamphetamine or heavy upper and could not sit still for a moment. or stop scratching herself. There is no phone line at all that gets you to a human to speak to... at all! So asking for specific flight details was impossible. To get a bottle of water on a 5.5 hour flight was $3 which is inappropriate. The seats do not recline and are small. If you do not pay for you carry on a head of time they will charge you $100 which is basically robbery. I will never fly spirit ever again."
Cons: "These flights would be alright if you have no luggage. A lot of people were told they had to pay for smaller bags at the gate just because they had wheels. And it was an extra $100 per bag at the gate. The only thing that goes on free is a backpack or purse. Otherwise it's $50 right away when you check-in, which they were letting a lot through saying you'd be alright, or $65 before zone 1 is called and $100 there after, this goes for each flight. And as I said, most people got stuck with the $100 because they were initially told they'd be fine at check-in but when they went to board they were told otherwise. There were also issues with scanning tickets and a few people had to step out of line and get new ones. I personally would never fly this airline unless I had no other choice. Spend the extra little bit of money on a better airline; in the long run you will save a good chunk of change."
Pros: "There wasn't much to like on this flight... it was pretty disappointing."
Cons: "All the hidden/ extra costs. It adds up to more than what any other airline would have costed and the service was worse. They lost my bag on the way there. They take FOREVER to get the bags to the baggage carousel (even when they make everyone pay extra to check a bag - but not as much to carry on a bag... you do the math). The flight was also delayed by 35 min. Once we got to our home airport, it took another 30+ minutes to even open the door so we could all get off the plane. It then took another 30 minutes once we all got down to the baggage carousel for the first bag to even come out of the baggage carousel."
Pros: "Both flights boarded fast and left on time or early. I liked that I got everything I would normally get with a Delta flight for a lot less money. Sure they charge for drinks but I'd rather pay $3.50 for a coke than pay $150 to get it free on Delta. Seats were snug but so are Delta and American seats on most flights so I'm used to that and it was comfortable. And very cheap to upgrade to exit aisle or business class if more room is needed - which I did on the flight home because I had to work on my laptop. Staff was GREAT!"
Cons: "Tray tables are very small. Not enough room to work on laptop unless you upgrade to business class or exit aisle. Little armrest room so be prepared to rub arms with your neighbors. Don't make us listen to ads for your credit card promo. Hate when airlines do that because we are paying to be there and shouldn't be subjected to ads we can't get away from."
Pros: "I did end up getting a partial refund.. But I did have to argue a little bit for it."
Cons: "My flight was cancelled, due to weather? Other airlines flights around same time were not cancelled, although there were some delays. I'm not quite sure why my flight was cancelled. I recieved no email/call telling me about the cancellation. I looked online to check my flight status and found out by myself that it was cancelled. So I called in and waited for a representative to help me, who said the only thing they could do was move me to the next flight, which was the following day, 18 hours later from my original flight. After I decided that was way too late, i called back in to see if I could get an earlier flight instead, and was told I would have to pay a fee for changing my cancelled flight a second time, which is ridiculous. I eventually had to argue a little bit but ended up getting a partial refund of the round-trip ticket, as I am still going to use the return flight to come back. Overall, I really did not like having to find out myself about the cancelled flight, i did not like Spirit airlines' solution to the problem, I did not like that they wanted me to pay extra to change the cancelled flight, I did not like that they initially refused my refund request. From the time I realized my flight was cancelled to the time the issue was finally resolved, i had spent over an hour, which makes the experience very negative. The only positive is that I did eventually get a partial refund, even though it was less than half of the total price of the flight ticket."
Pros: "The flight it self was ok very friendly flight attendants"
Cons: "When checking in could not choose my seats when I was checking in my luggage took way to long the person that was assisting me seemed very in knowledgable clueless to be honest told me that the person at the gate would help with the seating she could not give me a receipt for checking in my luggage when I got to the gate the gentleman there told me that I would have to hold back and see if there even be a seat for me at all that the flight was very full I book my flights a month in advance that was the last thing I wanted to hear was getting very upset than another gentleman came over and assigned me our seats so over all I would give them a D+ at the best guess I just expected more professional company hope the return flight goes better"
Pros: "When it was over."
Cons: "Every possible thing that allows for convenient travel Spirit has conveniently reversed. Paying for a carryon bag is one thing but having to pay an extra 20 dollars if you do it in person is ludicrous. Not being able to pay cash is crazy. Having issues with the online system connecting with the overall Spirit airlines system was crazy and kept e on the phone for almost 2 hours. After two hours I still had no solid solution and had to take my chances and trust that communication was had between the call center and the spirit airlines network. Terrible experience. Bad enough that I will NEVER fly spirit again. Good luck to the thrill seekers who try it."
Pros: "Walking on to the plane I was greeted by two flight attendants who were very freindly and making small talk with almost everyone who came onto the plane. The captain was also standing in the doorway to the cabin and was greeting passengers as they boarded. I noticed that the captain had brought two young children in to the cabin to show them the front of the plane, I didn't know that happened any more! I was VERY impressed and have never experinced such kindness and professionalism on a flight. Thank you for making the flight the best experience I've ever had on a major airline! Flight NK382 from Denver on Fri July 15, 2016. Blown away."
Pros: "The main flight attendant kept saying how much better Delta is than Spirit, so don't expect much, which was funny the first time, but then it got obnoxious. Whatever--people seemed to think he was amusing."
Cons: "Ir order to print your boarding pass, you have to have an email address and password and pretty much sign up for their barrage of email messages. I don't think you can have them email your boarding pass to you, and if you don't have one, they charge you at the airport. With the $42 fee for suitcase (which I don't understand) I really think it's worth the extra money to fly a real airline. Also took longer than usual to get suitcases when we landed at MSP. Oh, and they're so cheap they didn't post the flight number by the gate, and it was a half hour late leaving."
Pros: "My second row seat was quite spacious"
Cons: "Flight was delayed for over three hours. Then once on board we were constantly told how many minutes until we would be leaving then sat there probably 20 minutes past that time. Overall I was probably sitting around for three times the actual length of my flight. They gave everyone a $50 voucher for their troubles which was nice, but it has used to book within the next two months. Seriously? I really do not even want to fly Spirit again ever and now they are giving me a time constraint to make up for their inadequacies. Terrible airline."
Cons: "I was told to take all of the stickers off my bag before checking it in or the bag would be lost. I took the stickers off the back for the first time in 5 years of global travel and for the first time, the bag was lost for 3 days. I personally think the person checking in my bag did not like me and intentionally lost my bag. We will never no. As a result I had to purchase $341.86 worth of safety equipment so I could start the job I was on. I never received a refund for my baggage fee. I was not reimbursed for my time and money spend to cover the losses after the airlines failure. I would fly the airline again as long as I was not checking bags."
Cons: "Be careful flying with Spirit. Their policy is that you pay a very small base rate, with no frills whatsoever. The seats don't even recline at all. Baggage fees (even when paid online ahead of time) are very costly. You don't even get in-flight water for free. I can't tell you how many customers were upset any complaining about various aspects of the surprise costs associated with this airline; I'd imagine all over the country every day Spirit is causing frustration to hundreds or thousands of people. Would not recommend."
Cons: "Spirit airline unfortunately does not know what customer service means... Check in staff rolls their eyes, refuse to help and gets upset when asked questions. Then they say "it's more important to get the plane taken care of then deal with the bags"... Back story, almost 2 hours waiting for my checked bag... Every time we asked someone for info or help they took off and hid. The manager was not helpful and there customer service call in line was rude, and can't get anyone to call back. This coming from a person who believes in killing with kindness.... If u need help/info u better be nice. I approach in a very kind understanding fashion and still treated like I'm a horrible person who doesn't matter. I'd rather pay a little extra money for a plane ticket and be treated like a person."
Cons: "My flight was delayed due to weather. They didn't notify anyone there was any sort of delay until after the flight was supposed to depart. Then they announced the flight Cancelled shortly after. There was no staff at any of the desks to help people rebook flights so we were all just standing there wondering what to do. Finally one lady came and had to help two flights worth of people rebook. Was in line for almost an hour. When I returned the next day they made me repay for all my overweight checked bags."
Pros: "Friendly staff"
Cons: "There's a a rule that states you can't check in after 45 minutes before your flight. That's annoying and unnecessary. I've ran late before with other airlines, but was able to check in and easily go get on the plane. Even if I didn't make it though because going through security took too long, what's the problem with the agents at the gate having to look for my next flight option? Because of this rule and me running behind for my 9:10 am flight, I missed it, and I had to wait 10 hours in the airport for the next one. Next time I fly, I will be avoiding Spirit airlines if it comes up as an option."
Cons: "I asked for a flight to Minneapolis from Chicago I booked the flight and found out that the flight was from Minneapolis to Chicago. I tried to cancel it and get a refund. That's where my nightmare began. I ended up with 2 flights and then cancelling because it just wasn't worth. I wanted to go visit my son who is incarcerated and wanted to go for a 1 day visit.(ON HIS BIRTHDAY) APRIL 3. If I would have gone I would have only been able to see him for 2 hours. Instead I got screwed out of $120.00. NO flight and NO visitation because you kept my money."
Airlines flying from California to Minneapolis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Minneapolis
Masks required on board, masks provided on flights from California to Minneapolis
Social distancing seating
Middle seats unavailable to book on flights from California to Minneapolis
Testing for antibodies, testing for symptoms for flights from California to Minneapolis
Waiving of change fees. Search flexible flights from California to Minneapolis