Pros: "The seats were comfortable, the snacks were great, and the crew was friendly and professional"
Cons: "Flight was delayed"
Pros: "The person next to me was drunk. The crew was rude."
Cons: "Packed flight but the crew and ground staff opened to back door to board more easily. Thanks!"
Cons: "I don’t know if this part of your survey or within your purview but I do need to ask or to state my dismay why Alaska or any other airline charge for changing for changing flights to either a earlier or later flight? Why does Alaska and again any other airline charge its customers $30 to check in th"
Pros: "Great experience"
Cons: "Better meal, but great overall."
Pros: "Great flying experience. Friendly staff, nice plane, very clean, a great budget airliner!"
Cons: "I wasn’t exactly for sure on how to inflight WiFi worked."
Pros: "Seats and leg room keep getting smaller"
Pros: "Crew was very relaxed and friendly."
Cons: "Boarding was actually very good. It’s just the worst part about any flying experience. But they have a great system."
Pros: "The upgrade to premium was kool and worth it, if the flight wasn't filled. I thought it was a filled flight so I bought the upgrade. Then after purchase found out it wasn't filled, but it was OK cause the perks were AMAZING!"
Cons: "It was a short flight so not much to say that needs to be better."
Pros: "Crew was great!"
Cons: "Over an hour late"
Pros: "The price"
Cons: "Flight got delayed I sign up to get a text msg Incase flight got delayed, but what’s the point of getting a text when your already at the airport?"
Pros: "Seat, interior setting, crew"
Cons: "Most of food options requires extra charge"
Pros: "Big seats love the gogo in flight"
Pros: "On time. No delays, cute pilot."
Cons: "The air quality on planes is always tough for me."
Cons: "The airline knew I was connecting, and they left early. No compensation, last flight of the night."
Pros: "Boarding was a little slow but the overhead bins were a total win! Love the bigger compartment! The seats were comfy and the flight crew were great! Plenty of complimentary drink choices and delicious snacks that could be purchased. Free in flight wifi was awesome and loved being able to charge my tablet at my seat."
Cons: "Needs wider seats, more help with boarding so it could go smoother and faster. More than one passenger struggled to raise the arm rest."
Pros: "The fruit and platter, instead of the meal offerings in first class.. Delicious. Warm nuts. delicious. Salted caramel brownie, not good at all. People in first class need to pre- order their meals on the Alaska app, so you will get what you want for your meal. Flight attendants were excellent. Knowledgeable. A medical emergency happened during the flight, the flight crew were very good at assessing the situation, and accessing help on board, as well as on the ground. We hit a lot of turbulent air the last portion of the flight, two aborted attempts at landing, and a long while of figure eights over the KC area to wait out the thunderstorms and wind, we arrived well over an hour late. The flight crew instilled calm, and made us feel safe."
Cons: "The food offerings in first class, not great. Cleanliness of the tray tables not good."
Pros: "Check in was great. Hassle free."
Pros: "No one in the seat next to me and we got there 20 mins early"
Cons: "Deboarding is always a hassle, nothing really bad"
Pros: "The crew was nice! The entertainment was great!"
Cons: "The crew was nice! The entertainment was good. The flight was hot the whole trip. Unfortunately we had three row seats the person who sat by me took up thier seat and part of mine. So couldn’t sit properly in my on seat the whole flight. I felt sorry for the person. Being an ex football player I’m not a little guy. I felt that I should been moved or something."
Pros: "Great flight and crew. Love Alaska!"
Pros: "Extra leg room in economy."
Cons: "Only 3 bathrooms for the entire economy class. The cabin was freezing."
Pros: "LOVE the free movies and texting on board"
Pros: "The flight was pleasant. The cabin attendants were cordial and made sure everyone's needs were met. Air temperature was excellent and luckily we didn't have any turbulence."
Cons: "II was hoping to get a $79 fair to Seattle and had to pay three times that plus baggage fee."
Pros: "On time courteous"
Pros: "Everything about our round trip flight on Alaska Airlines was lovely,"
Cons: "We do however have a complaint. It was necessary for my husband to be seen by a physician in Washington who recommended he return home as soon as possible for evaluation. When we called Alaska Airline to ask about the possibility of doing so, we were told we could fly out the next day for an additional $1000.00+. This on tickets that cost us less than $600.00. We chose to keep our originally scheduled reservations."
Pros: "Opportunity to upgrade to First Class made the 4 hour flight so comfortable. Excellent attentive and friendly flight attendants ... warm cookies!!!"
Pros: "It was a pleasant enough flight. Planes are just very crowded and cramped these days, so not really Alaska's fault."
Cons: "I liked about everything and I will be useing Alaska air line forever"
Pros: "The flight left and arrived on time. Overall a great experience with friendly and caring people. Will definitely use them in the near future!"
Cons: "No issues at all"
Pros: "Good selection of entertainment (movies)."
Pros: "The flight crew was very good. Professional and friendly."
Cons: "The seats in the aeroplane where terribly uncomfortable with a lack of leg room. We are people not cattle I would gladly pay more for even a halfway decent seat with legroom"
Pros: "The trip was smooth and worry free"
Cons: "Everything was great. As a matter of fact, I shared in a couple of recent conversations how much I like Alaska."
Pros: "Sat in Premium. Early board because of wheel chair. Lots of room. Smooth flight. Arrived early in Seattle. Ta very nice. Took all way to car in parking lot. Cleanliness."
Cons: "TA forgot one of my bags at security..but I didn't miss until almost to departure gate. Had to check my medicine bottle of cough syrup. What a pain. Put into separate basket. Open & swab. Weird. I'm 75 not a terrorist but I did have pneumonia recently & needed it do would not cough & choke on plane."
Pros: "Friendly crew. On-time flight. Decent coffee. Safe arrival."
Pros: "Staff both in terminal and onboard were friendly and helpful. We were accommodated on seat changes due to young children being involved."
Cons: "I have no complaints at all."
Pros: "Flight was on time Crew friendly and professional.. Seats were roomy with plenty of leg room."
Pros: "Assigned seats."
Cons: "Prefer complimentary peanuts over crackers."
Pros: "Easy, and comfortable."
Pros: "The flight crew messed up, and didn't see that the people behind my row had a carseat that wasn't aloud to be in the exit row, so they asked my row to switch with them, we all said yes. In exchange for the inconvenience (especially because the seats we were moved to didn't recline) they hooked us up with a ton of free food, movies, and even beers! Everyone was so nice, and our plane had plenty of leg room. To be honest, Alaskan Airlines has become my new favorite Airline"
Pros: "We love Alaska airlines they are usually very easy to work with and provide direct flights to where we want to go to staff is friendly and courteous and they run on time the planes are comfortable and in good shape."
Cons: "They over booked our flight. This is never been a problem traveling with them before. I did not check in 24 hours ahead of time. But there's never been a need to. We actually got to the airport almost 3 hours ahead of time and I had a seat and my wife didn't. Rather than being able to get to the airport and relax we were left in a state of turmoil about whether or not we would get on the flight or not. I can't drive so we need to be on the flight together and we wanted to fly together"
Pros: "Love the new free texting offered by Alaska!"
Pros: "The short flight was made especially nice with one flight attendant offering to give a free drink for showing Seattle seahawk pride! Either wearing a jersey or showing a picture with seahawk pride. Very friendly and fun! The views were very beautiful also! Love Alaska airlines and LOVE the seahawks!!"
Pros: "The flight home from Ontario CA was better than the flight there. The seating was pretty cramped . We got pretzels which was great. Service at this airport was extremely kind and cheerful. It made traveling with a disabled mother much less stressful. Thank you!!"
Cons: "Paying to check our bags when others got theirs checked for free by taking them to the gate wasn't fair. Having my disabled mother have to walk from the ticket counter to some wheelchair waiting area rather than bringing the chair to her started it trip off with stress we didn't need. I even asked if they could bring it to her and they said just go over to the station and wait."
Pros: "Nothing g"
Cons: "Plane was delayed....which is fine... but when we finally landed, we parked on the tarmac in the rain after 1230am . Had to walk to the airport in the rain and wind. Older people were having trouble walking the distance, I actually went ahead to get a wheelchair for an older lady that I didn't know because there was no one on the tarmac to assist. Very horrible experience and I fly Alaska often. Never have I ever exited the plane on the tarmac in pdx and when I complained to an Alaska worker, she told me it was normal. I fly to PDX once a month and have never exited directly on the tarmac. I will definitely look for any other airline to fly instead of Alaska from now on. I will even fly spirit airlines....that is how much I will never fly Alaska again."
Pros: "The flight itself excellent. Great service The only problem was when we landed there was a traffic jam and could not get to the gate for 20 minutes."
Pros: "Amazing service and attendants"
Pros: "Easy Access"
Cons: "The All of the business in the Ontario airport were closed at 3pm."
Pros: "First delayed two hours fifteen mi mutes, then just thirty minutes."
Cons: "Healthier snacks would have been nice."
Pros: "We had a great flight"
Pros: "Great on everything. Very friendly."
Cons: "WN had no control over the wind delays so discounting that it was a fine flight. Where they fell short was the lack of sympathy from the first customer service agent working C concourse where this flight came in at. She had no experience dealing with people asking for for help. Her response basically was it it way at it is deal with it. No offer of anything unlike Michelle work gate B10. She was very helpful and offered to buy me on standby for an earlier flight"
Pros: "The boarding agent was hilarious. Hard to do at 5:45am"
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Pros: "The crew.....always the most valuable asset a company has!"
Cons: "We have a known traveler number, TSA precheck, and yet SW did not include this info on our boarding passes.....we had to use the normal tsa security lines. The info is in our SW rewards accounts."
Cons: "Not being delayed!"
Pros: "The gate agent was very friendly."
Pros: "Great crew and good overall flight"
Cons: "Better snacks but ok as is"
Cons: "I would like a gluten free option snack"
Pros: "Something other than pretzels would have been great"
Pros: "Everything went well. It was nice to have a flight that was smooth."
Pros: "Nice crews, good seating option"
Cons: "More direct travel instead of 3 flights to connect"
Cons: "This plane was one of the older versions so it took longer to board because of the lack of overhead bin space and I felt that the seats were more cramped than normal."
Cons: "Flight read delayed almost a full hour. My 11 year old daughter has to sit by herself as we were unable to get seats near one and other."
Cons: "Took 20 extra minutes to load bags, on top of a departure delay of 10 minutes. Net result was getting in 30 minutes late."
Cons: "I love Southwest and I especially appreciate the two free bags. It would be nice if the seats were just a hair wider, but we can't have everything right? Keep Southwest as good as it is and you will always have our business."
Pros: "Friendly staff"
Cons: "More leg room, wider seats, and being on time, not one hour late for take off."
Cons: "If the airline would have been on time."
Pros: "Direct flight"
Cons: "Depart 1 hour latwr"
Cons: "Brand new plane, more legroom, empty seat next to me, on time, what could be better?"
Pros: "Efficient as usual"
Cons: "Smaller attendants-wider than aisles"
Pros: "Boarded quick!"
Cons: "It was all good!"
Pros: "great crew smooth ride"
Cons: "slight delay in takeoff"
Pros: "I appreciate that the crew did their best to make everyone happy and comfortable. I also appreciated that since the flight was delayed the crew did their best to make sure the boarding process was quick and as painless as possible."
Cons: "The connection in St. Louis was tight and unfortunately the departure gate was on the other side of the terminal so the Austin passengers had to hustle to make sure to make the flight. I’m not sure why my KTN did not connect to the tickets and so I was not able to utilize the pre-check security, which is a bummer. I have my number on my SW account so I’m not sure why this time it did not connect automatically as it as done in the past."
Pros: "Staff are happy"
Cons: "Se need better food on planes"
Pros: "No turbulence! Perfect flight. Fun listening to Azusa Pacific Women’s Volleyball Tea."
Cons: "The delay in saint Louis"
Pros: "The fact that Southwest keeps older stewardesses. Just the best"
Cons: "Always so enjoyable to fly SWA! Best"
Pros: "The whole process"
Pros: "Delayed 2.5 hrs Then the crew decided to punish the passengers and didn’t even give us water. No service. Not even the shitty peanut packs with the 5 peanuts in it."
Cons: "Delayed 2.5 hrs Then the crew decided to punish the passengers and didn’t even give us water. No service. Not even the shitty peanut packs with the 5 peanuts in it."
Pros: "Flight Crew was great!!! Nothing like taking off listening to Top Gun music over the loud speaker, best flight ever!!!"
Pros: "Very good flight. On time, smooth and ne hazel!"
Pros: "Pleasant and Friendly Crew"
Cons: "Limited Food Choices."
Pros: "Very satisfied"
Cons: "I was happy with experience."
Pros: "I like the "paperless" procedure and early check in through the app. The flight attendants are always cheerful."
Cons: "I used to not like the boarding process, but now that I'm used to it I enjoy it."
Cons: "My luggage never arrived and I had to leave the airport with out it"
Cons: "Same old pretzels"
Pros: "The crew is very engaging and always smiling"
Pros: "It was a connecting flight so I didn't have to reboard so I was able to get a better seat."
Cons: "Full flight, every seat was taken. Makes for a cramped time."
Pros: "Southwest employees are trained well, from the baggage check to the flight crew."
Cons: "Plane was fully boarded & sat for an xtra 30 minutes, also plane coulda been cleaner."
Pros: "Please don't stop the direct flight between St. Louis and Charleston after September. While I realize not everyone on board was incremental business to Southwest, the flights were always full and the passengers didn't look predominately like vacationers."
Pros: "Good organization, good hygiene, polite crew."
Cons: "Aircraft was too warm. Needed more air!"
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Pros: "compared with other airlines they were just OK"
Pros: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Cons: "The seat was so crammy and disgustingly uncomfortable"
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "Quick boarding"
Cons: "More water offered by crew"
Pros: "On time, smooth take off and landing."
Cons: "Crew could be on time for work so the flights aren’t delayed"
Pros: "The Delta crew was great."
Cons: "Flight was delayed, for unkown reasons."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "No delays..arrived early"
Cons: "Restrooms were dirty"
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "Nice employees and service"
Cons: "Seat room"
Cons: "The plane was hot"
Cons: "I was delayed over 2 hours"
Pros: "Call back service was best part."
Cons: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Cons: "Didnt fly from San Francisco to Atlanta"
Cons: "Attendant probably trying to be funny"
Cons: "Direct flight, on time arrival"
Pros: "i fell asleep until we arrive to STL."
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "Everything went smoothly."
Pros: "Comfort and boarding"
Cons: "Delay and food"
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "The service was fine. I slept the entire flight."
Cons: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Pros: "The new Delta planes have great leg room for tall people even in coach."
Cons: "Asked for hot tea but what I got was barely tepid."
Pros: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Cons: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."
Pros: "Excellent trip. Provided ample food snacks and drinks."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Cons: "Price of food"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Cons: "half-broken screen, couldn't access anything on the left side"
Pros: "That it's over"
Cons: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Pros: "On time. No problems."
Cons: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "Staff was friendly but Stern with customers that needed it"
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Cons: "The flight was very bumpy and didn't have the option to watch a movie."
Pros: "The cookies!!!"
Cons: "To cold on plane"
Cons: "The lines were too long for a 75 year old. I have recheck but did not get it with American. Security was madness, no one keeping social distance in spite of all your lovely signs. The staff giving directions on the moving table was unintelligible to me and so i left my iPad in my bag and had to spend 20 minutes tearing my bag apart . The gate was the only one not listened on the departure board and so i went the wrong way into the wrong Gs. There was no one around to check with, no one to ask and when i realized i went the wrong way i had to run back . At 75. I was the last one on board. No one helped me. The only friendly and helpful staff i met was Peter on the Chicago to LaCrosse flight. Very disappointed."
Pros: "If I could choose my seat"
Pros: "Everything was easy"
Pros: "Crew was amazing, seating too crowded"
Cons: "Consider removing seats to add more space per seat"
Pros: "Crew was friendly and nice."
Pros: "That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything."
Pros: "flight was on time!"
Cons: "Delayed three hours with no communication or compensation. Poor customer service"
Pros: "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
Cons: "Better seat options."
Pros: "Service was good"
Pros: "Old aircraft, ok flight, on time"
Pros: "Friendly and attentive crew. On time."
Pros: "Got here early"
Pros: "Made it safely."
Cons: "Getting my phone blown up all day about delays on my two flights. Then sitting on the tarmac in the plane while the ground crew moved equipment around. Were they surprised a plane was coming in?"
Cons: "Flight was delayed almost two hours due to crew staffing issues."
Cons: "I need to be able to charge my phone on the airplane!"
Pros: "Flight crew very friendly."
Cons: "Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges."
Cons: "It was nice. And boarding was good too."
Pros: "This flight is the normal nonstop from Mia to StL. The seating is tight but not completely uncomfortable."
Cons: "I just had knee replacement 4 1/2 months ago. It was difficult to fully extend my leg under the seat in front of me because the space between rows has shrunk to include more seating."
Cons: "There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual."
Pros: "It was easy to travel"
Pros: "Everything went smoothly"
Pros: "This was the same crew and pilot from the flight I took to LAX. His landing was so smooth, I woke up pleasantly upon landing!"
Pros: "Great staff."
Cons: "The hour delay due to maintenance and fueling."
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Pros: "On time"
Cons: "Boarding numbers"
Pros: "Quick and smooth flight."
Pros: "Roomy first class and very nice staff!"
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Pros: "The free movies and plug in phone charger ..."
Cons: "No problems or worries from me"
Pros: "very friendly staff"
Pros: "Nothing to expect from Domestic fight."
Pros: "Plane was ancient"
Cons: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
Pros: "All flights were on time Greatly enjoyed the trip"
Pros: "On time, arrived early."
Cons: "Seats too close in front of you."
Pros: "Flight was on time. Plane was clean. Staff very professional."
Pros: "Non-stop and comfort"
Cons: "No snacks at all :("
Cons: "A few crew members was rude"
Cons: "Taking a flight on American Airlines when I booked one on Alaska was confusing. Not clear disclosed at the time of purchase. And hard to notice on conformation email."
Pros: "Complimentary upgrade to first class"
Cons: "Rude flight attendance werent prompt"
Pros: "Flight was fine, crew was professional and thoughtful."
Cons: "Crew seemed a bit out if sync....but only at first. Later, great."
Pros: "Flight attendants were very kind"
Cons: "Comfort level was very low. I'm 6'0 y'all and with my seat in an upright posistion my knees were hitting the seat in front of me. My chair barely reclined which cause me to not get any sleep. These two comfort factors made it a restless uncomfortable flight."
Cons: "Despite having a purchased ticket and a seat, I showed up to the airport because I was having problems checking in online. When I arrived at the kiosk it did not print a boarding pass, instead a slip stating I had missed my check-in timeframe and head to the front. I went to the front assuming the counter clerk would resolve the issue but she advised that the only thing she could do is book me on the next flight since the flight was over booked. I was really upset about the situation since I had to be at an event at a specific time. Just make sure you check in as soon as you can. If you are having issues on your phone, call the airline or head to the airport about an hour and a half to two hours early to get your boarding pass."
Pros: "Free snack and drink"
Cons: "Complicated check in process for basic economy. Sat on tarmac for 30 min for gate to open up. Crew was not knowledgeable. No food, no WiFi."
Cons: "Media entertainment selection"
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Wifi is expensive but at least it was available."
Cons: "Seats are uncomfortable."
Cons: "No Wi-Fi but swayback said Wi-Fi"
Pros: "A quick flight between the two cities."
Cons: "After we all boarded the plane, there was an issue to be resolved. This meant we were stuck on the plane, mostly in our seats, for an hour before we took off. This meant there were numerous people on our flight who either missed or had to run to their next flights."
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Pros: "The crew was wonderful"
Cons: "My flight was severely delayed."
Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "No positive to say"
Cons: "United delayed 6 hours and dropped from from connecting flight not accommodating me"
Cons: "No communication with airlines as far as flight information. The airlines sent me gate change which was incorrect and almost missed my flight"
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Cons: "United once again shows it’s disdain for customer service and any sort of quality in their product. I don’t think I’ve had flight attendants who were less caring of providing anything more than what David Spade and Chris Farley provided in Black Sheep - “show em an instructional video and throw a bag of peanuts at em and we’ll be there in no time”. United is quickly becoming the - even more so underwhelming - Greyhound of the skies"
Pros: "Departure was on time. Surprisingly, had row to myself, allowed for more leg room. Flight itself was smooth."
Cons: "One beverage service only. My flight to Sf had two services which included free pretzels. Attendant did not return down aisle to check on passengers after first beverage service. Seats of plane in both directions for non stop flights very uncomfortable. With no lean back seats hard to find good sleep position. I tend to sleep through early morning flights."
Pros: "Overall service"
Cons: "Couldn't sell us snack during regular service (we were at front of economy cabin) and had to wait to almost end of flight."
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Cons: "An extra agent who was rude was having passengers check size of their bags and we had to check our carry on that we had fit above on previous 3 flights. Her statement to us was : “If you don’t like it we’ll have you checked on to another flight tomorrow morning”. She seemed to stop passengers she could intimidate, I’m not used to being treated rudely by service providers! I’m sure they wanted to reduce the passenger loading time, but rudeness is not acceptable!"
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Pros: "Had a granola bar at the customer service booth."
Cons: "There was an unexplained delay of over 3 hours, customer service booth at the airport was slow and didn't help at all. People had different information about the flight time. Take off took a long time. I was seated at the back row, aisle seat when there were plenty of other seats available; had to hold the lavatory door so it wouldn't open because it was broken and it stinked a lot. Horrible experience."
Pros: "Exceptional service by the flight attendants."
Pros: "Boarding Crew Leg room Entertainment"
Pros: "We toured the Boeing plant in Everett (Seatle.) I wish I had bought a T-shirt I saw in the gift shop. It read, "If it ain't Boeing, I ain't going.""
Cons: "Except in the row right behind 1st Class, the seats are kinda crammed (in.) On a commercial on one flight, during the spiel about safety, the movie screen showed about 5 or 6 cabin attendants putting up their trays in prep for landing. Tey all leaned forward as far as they could to reach their trays. I looked around. I could reach my tray with my arms at my sides. If the actual airplane had had it'w seats spaced apart as in the movie, the plane would have been fully loaded with some 35 passengers. I forgot what airline it was, maybe yours?"
Pros: "No delays. No problems"
Cons: "There should be more free food."
Cons: "Other than sitting in the airport for 4 hour and changing to 3 different gate and not getting in till 7:30. Need I say more"
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Pros: "Although the plane left SFO nearly 20 minutes late, we still arrived in Chicago early."
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Pros: "The free internet and movies"
Cons: "The delayed flight"
Cons: "I understand the weather issue that occurred in ORD, but not letting the passengers know what was going on, except for delay, delay, delay was unacceptable, even after the weather calmed down. I will never fly United, thru ORD again"
Pros: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Cons: "Being woken up to see if I wanted water or food"
Cons: "Flight was delayed by two hours to wait for crew that was delayed elsewhere as they were coming off duty and had to presumably fly them back to Burbank so our entire flight was held to wait for them."
Pros: "Free new release movies available for free. Pretty good for a domestic flight. Lots of choices to choose from. Staffs were friendly, helpful, and attentive."
Cons: "No spaces left for carry-on luggage, even if I was able to put mine away. I felt bad for those after me."
Cons: "Very uncomfortable seats with no leg room."
Cons: "okay because it was short"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Cons: "Late, waited for a plane while numerous flights to Ontario and Sacramento came and went. Unacceptable."
Pros: "I missed my flight and the front counter was very, very cheerful at 8pm and helpful. I was able to get on the last flight. There was no food or entertainment, but it's a short flight. I didn't really mind. Just happy to go home in comfort with my upgraded exit aisle seat and no one next to me."
Pros: "Flight attendants provided great service - really made an effort."
Cons: "Pilot inability/unwillinngess to explain reason for 1 hour 45 minute delay departing SFO. Mechanical problem, disclosed just 30-45 minutes after take-off necessiated unplanned landing in Chicago, where we waited another 2 hours before finally taking off to Paris."
Pros: "It was a routine cross country flight! Smooth boarding, deplaning and good service from the Crew."
Pros: "The seat next to me was empty"
Cons: "I landed at Houston at 2am and there was no food options open or comfortable sleeping locations fo Try to rest"
Pros: "Best I can say is that I'm home safe and sound with my luggage"
Cons: "Long delay, many passengers were rebooked elsewhere. Boarding is awkward and too many segments slow it down. Staff were indifferent. Internet connection was abysmal. Couldn't get any entertainment."
Cons: "Screaming child the entire 4 hr flight made even the flight attendants angry!"
Pros: "Great entertainment. Most of crew was very nice."
Cons: "Computer problem delay. Then someone closed the door improperly, so back to the gate. Then we needed more fuel. Then we had to wait for "paperwork". Took off 2 hours late all of which was spent sitting on the plane."
Pros: "Friendly crew, boarding was pretty efficient"
Cons: "No complimentary snacks on the flight from Austin to Los Angelss. Entertainment was non existent unless you paid for wifi, even then you can't stream videos and no TVs at all"