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They treat me well because of my one world status. Crew is attentive and professional. One of the best airlines out there.

My TSA pre check was left Off my boarding pass which was a large inconvenience.

They were so kind to us! The entire staff were so good to us when we had our service dog join our trip and we couldn't be more grateful!

I love a red eye flight. No lines to wait in. Lots of turbulence on the flight and a very shaky landing.

Crew was not happy to be there and neither was I 😭 well at least the lady that helped me.. I was stuck in the middle seat between two men. Totally my fault since I didn’t pay a fee to select my seat though. I recommend paying the fee even if you’re in a budget. It’s better than being placed aaaaallllllll the way in the back next to the smelly bathrooms. The seats didn’t recline either!! It was a red eye flight so I got no sleep whatsoever. Ordered a coffee and it tasted like…. Let’s just say it was horrible. I had to to return it to the same crew lady and she looked at me like this girl…. Sorry but I was not going to drink that- please take it back!! Oh and lastly, my luggage was completely broken and damaged. All wheels were missing by the time my luggage came around in the luggage cart. Lmao. Overall poor experience to say the least. Tickets were cheap though😂😂😂

A little delay but nice flight, nice team. Thank you.

No entertainment and one bag of pretzel/beverage at the beginning of a 5 plus hour flight.

One of the flight attendant was very rude and not helpful. The others were good. Also seats were dirty with food bags left on the seats. Looks like the plane wasn’t clean before we boarded.

Excellent, as always. Just a bit of comparison from the same routes. United has free blankets. Horrible terminal. EWR JetBlue. Updated terminal. EWR. Screens for each seat. Self service pantry and a lavatory in the middle of the plane. Alaska. Always has new planes neon lighting. Mood music for boarding and deplaning. No screens. Outlets yes. Offers water latter part of the flight. Which is nice. Excellent flight attendants. Customer service on phone or gates are always extra polite and friendly.

Love Alaska planes. New. Used to have music while boarding. Neon lights. Excellent service. Always. But no screens. And weird reclining method.

Seats were old and very uncomfortable. Coach seating is way too tight

WiFi was a major problem and if it does not work on a 4 hour flight then that lowers the overall experience

Delayed 7 hours Crew and employees were nice Extra long flight but at least we got in

During the flight, the only refreshments provided were crackers and soft drinks; no substantial food was offered despite the international route. Furthermore, our initial flight was delayed, causing us to miss the connecting flight in Atlanta. The airline did not hold the connection, and we were informed that the next available flight is not for another 24 hours. While I am aware of alternative options via JetBlue, they operate out of JFK, which is not a viable solution for us as a resident of New Jersey.

I was happy that I was able to get a last minute flight but unfortunately my seat was a middle seat. Even with Delta Comfort I wasn't comfortable

The seats weren’t reclining even though it wasn’t as exit seat

It was good because we traveled without luggage, carry on only.

We were delayed, which I think had to do with air traffic control. Otherwise, everything was great.

Bad crew with full of attitude, bad plane. Pls get some new planes. No food, no drinks nothing

Boarding was easy. Gate agent was great! I have flown at this time before and they always make the announcement that the overhead bins are already full or my carry on is subject to plane-side tagging. Never fails. A bigger plane with more overhead space would be better. Overall a great flight

Sitting in coach even in the larger leg space is extremely uncomfortable and the staff pay no attention.

Over 2.5 hour maintenance delay on first morning flight with no acknowledgement, compensation or even gesture of good will. Aircraft had overnighted at airport so issue should have been addressed prior to boarding. Over 3.5 hours before first slow and deliberate beverage service.

OK, we were delayed and had to de plane and reboard.

Premium Plus is a really good idea for longer flights

Not a great experience. We paid for the upgrade for premium economy seats and seated ourselves in very comfortable seats. Someone came along with the same seat on their boarding pass. The aircraft had been changed and as a result we were booted out and sent further back to small uncomfortable seats. After complaining we were moved to emergency row seats, which gave us more leg room but the seats don’t recline. For people in our 70’s we found having to sit upright from California to NJ very uncomfortable. Not sure why they chose to move senior citizens instead of the two people that were allowed to take the more comfortable seats. Not happy.

Very comfortable (upgraded to business class). The audio on my screen didn’t work, but I managed to play the audio through my phone while watching the screen.

get E+, a must for 5 hours flight if you are tall

Easy to board. Flight was super crowded though so I didn't sleep well on that cross country red-eye flight. The aisles seem ot have gotten narrower and the seat smaller whn luggage and people are getting bigger so it would be AWESOME to have more space and breathing room in general ;)

Wish movie and music choices changed more often. Mostly same from a month or two ago when I last flew.

It was good. Just that the seats could not be reclined. The people behind were not ready to let the chairs be reclined

Flight was delayed 3 hours. No food on plane besides snacks

Every thing went smooth. No complaints except deplaning could have been quicker

I have flown Jet Blue many times between JFK and SFO. I appreciate how clean the planes are, the ability to select my onboard entertainment and the flight crews have always been amazing! Unfortunately, my trip from SFO to JFK on August 23 was unusual. I arrived early at SFO for the 12:00 noon scheduled boarding. The flight was supposed to take off at 12:45pm but after sitting for a while, the plane had to return to the gate to have a generator inspected. After deplaning and then reboarding, we eventually took off around 3:30 pm. It was explained to the passengers that because the plane was using a backup generator, additional fuel was needed and the flight would take longer than originally scheduled. We were originally supposed to arrive at JFK at 9:32 pm but instead, arrived at midnight. Unfortunately, I was exhausted for the funeral I attended the next morning. As a passenger, I have always expected that the plane will be in good mechanical order and that all parts will function as expected. I'm not entirely certain that if I fly Jet Blue in the future, that I will have the same level of confidence that I had become accustomed to. Thanks for the opportunity to provide this feedback. Kathy Nigro

My screen didn’t work, my seat didn’t recline, the flight attendant was rude and completely dismissive, the airplane was freezing, the seats are way old, slanted and uncomfortable. I payed for a full ticket and got a horrific experience, with a flight attendant who dismissed me even though I was calm respectful and polite.

Boarding was easy. Provided drinks and snacks. Good aircraft and staff

WiFi was not eorkig (again) And the plane was from 1990 with the screens which were.not touch and most didn’t even work and if lucky could tune in tv

Except for the 28 minute delay leaving and the earlier reschedule to a later takeoff time the flight was good.

My encounter with the entertainment services provided on board was moderate; the functionality of the Wi-Fi connection was either sluggish or nonoperational, while the display screens were antiquated and suffered from poor visibility. On the positive side, the cabin exuded a sense of expansiveness, and the crew exhibited amiable and accommodating behavior throughout the journey.

My experience with JetBlue was fantastic! The service was top-notch, the flight was smooth, and the staff were friendly and helpful. I would definitely fly with them again.

Best Thing flight took less time than programmed, quick entry and exit. Recommended!

Flight took additional prep time since plane came from Mexico, which resultrd in boarding and plane prep being delayed for additional cleaning procedures. Once boarded, plane tire was identified as being low on air and needed to be replaced, which creared the need to deboard and further delays for what was already a late night flight. Would have expected a better scheduled turn around and prep buffer that would have not created that degree of delay and deboarding

Every time I fly American they end up delaying the flight significantly and claim it’s due to weather, however, it was a beautiful clear sunny day in Dallas today. Unfortunately, these significant delays occur more often than not which I don’t experience on any other airlines. Yet American Airlines consistently faults the weather and never holds itself accountable for the poor and unorganized service. I will keep my business with Delta, United, and JetBlue going forward. American Airlines should not be part of the “Big 3” considering United and Delta are light years ahead. JetBlue is also much ahead of American. American needs to step up big time

the seat was not padded at all - uncomfortable after a 3 hour flight

Flight was delayed 5 hours. Initial reason for delay was 'maintenance' - which makes sense. Then, the additional 2 hours continued to say it was maintenance - when I know EWR had a 2 hour delay. AA did not say that. Additionally, when boarding, there was only one agent at the counter for a long time - until another came to help. After boarding, we had to wait another 45 minutes due to 'no catering'. So while we waited for catering, AA continued to board additional passengers - which seemed odd - and raised questions about what really was going on. I sat in First Class. During the flight, the flight crew allowed a significant number of non-First Class passengers to use the front bathroom - which created a very crowded environment in First Class which was uncomfortable. This also delayed First Class passengers from using the bathroom. Overall, horrible experience.

Returned home with a blood clot from flight homes and the uncomfortable aircraft I was on.

Seat was VERY uncomfortable. Flight was delayed and then boarded slowly. The crew was super helpful with boarding and supporting maximizing the luggage in the overhead.

Absolutely terrible. Would never fly American again. 2 deplaned incidents and delayed by close to 24 hours. $12 meal voucher for first class passengers was an insult to the injury. Pathetic.

Delayed, no updates, had a rewards number but was not working

Newark airport grounded inbound flight and only announced when the flight was about to start taxing.

I'm not a valued flyer so I'm always in the last group to board...that sucks, always