Daily cleaning, installation of cabin HEPA filters on flights from California to Portland
Alaska Airlines, Delta and Southwest have all waived their change and cancellation fees on flights from California to Portland. Confirm policies on booking site.
Alaska Airlines and LATAM Airlines do not allow booking a middle seat on flights from California to Portland.
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Scores according to KAYAK customer reviews
Pros: "biscotti, boarding process, crew was pleasant"
Pros: "there was nothing to like. A few hours before the early morning flight Alaska cancelled the flight and rebooked us fir a flight 12 hours later. Their phone is off during the night and we had to go to the airport in the middle of the night to get a flight that would get us to our cruise on time. A"
Cons: "use something other than Alaska and it will be better"
Pros: "Quick boarding and flight was on time"
Pros: "The stewardesses were nice. Alaska air offered to pay for my shuttle bus fee."
Cons: "The stewardesses were nice. The plane was late taking off. So late that I missed my connecting flight from Portland to Redmond. Alaska air out me in standby for a 4 on flight that was already overbooked and had 10 people in front of me. They game me a secure seat on an 8 pm flight giving me over 7 hours of waiting time in the airport. I opted to take a shuttle bus the three hours drive over the hill to Redmond Oregon. No bueno :("
Cons: "Flight delayed 2 hours due to mechanical problems. Extra charge of $25 for each checked bag."
Pros: "Left on time. Flight was super smooth."
Pros: "Tickets were originally issued with my companion one row in front of me. The attendant at the gate was very helpful and managed to get me and my companion get seats together. From check in to boarding, we were taken care of every step of the way."
Pros: "Great staff , quick get away comfy"
Pros: "My flight was at 6:45 and so the first domestic flight out was much more crowded than I thought. People were cutting claiming they’re late. No staff other than at the entry. Voices were raised as one man refused to let two others to just cut and walk right past him."
Pros: "The Flight Crew was Fantastic!"
Cons: "Pretty much everything on flight home from PDX."
Pros: "Good communication from crew."
Pros: "The booking through Kayak was quick, easy and accurate and the actual flight from SJC to PDX was on time and comfortable, even in the main cabin."
Cons: "The Alaska gate attendant at SJC, whose name I would provide but then this review might not be accepted, was very discourteous and non professional. He displayed exceptionally poor customer service. This was in contrast to the cabin attendants and other crew members. His demeanor was such that it may discourage me from booking with Alaska in the future. BTW, this was my first flight with AS in many years. I do fly a lot but use other carriers."
Pros: "The staff at the gate and the flights were awesome. It was my first experience on Alaska and I will definitely be ok again."
Cons: "Can't think of anything."
Cons: "Crew was kinda rude. Ignored me when I tried asking if they had a trash can."
Pros: "Arrived half hour early on a 2 hour flight! Plenty of leg room and excellent service by the crew on board."
Pros: "Flight took off on time. Crew was friendly. Seats are comfortable"
Cons: "A representative in Portland refused to reassign my ticket knowing I was going to miss my connecting flight at the next airport (SeaTac). I was told by another representative that there were still available seats on the flight that would have allowed me to make my connecting flight to Bellingham at seatac."
Pros: "Love the comfort in economy -- a little more room makes a big difference. Very efficient boarding and deplaning. Pleasant crew."
Pros: "Seats had decent amount of leg room, as I'm over 6'0, staff was incredibly friendly and there wasn't a single delay, I've actually never experienced a delay with Alaska which is why I signed up for their frequent flyer program on this flight."
Pros: "Early arrival"
Cons: "Only water to drink."
Pros: "Excellent crew"
Pros: "The service, attention and remarkable staff."
Pros: "They are great"
Pros: "Leg room, boarding"
Cons: "Crew kept talking and advertising their credit card services and all of its benefits. I just wanted to sleep but they kept yapping away nonstop through the overhead system. First and last time flying with this airline."
Pros: "Fast abs friendly, knowledgeable staff."
Pros: "I leg room with the new seats. Boarded front and rear simultaneously that cut overall boarding time considerably. Front boarded through the usual door and rear boarded out to the tarmac and up the stairs to the rear door!"
Pros: "Fast service, very professional and great customer service! Overall, a very pleasant flying experience."
Cons: "Better snacks would help you stand out. They are pretty sad ;o)"
Cons: "I left my library book and no one ever contacted me or responded to my lost item report"
Pros: "Not much"
Cons: "1st flight late due to mechanical. Missed connection. 3 hour layover Portland. Boarded flight mechanical problems, back to gate deplaned. 45 minutes later reboard. Worst trip ever."
Pros: "crew was nice"
Cons: "flight was late, not great communication at the gate"
Cons: "The flight attendant clearly didn't like her job. She was somewhat sarcastic and made me feel awkward"
Pros: "On time, smooth flight, boarding was efficient, lots of places to plug in electronics at gate."
Pros: "We didn't miss our connection"
Pros: "I don't typically use Alaska air but I'm glad I did. They were the least expensive but they didn't seem like a cheap airline. I was sick on my return flight and the attendants were very nice and accommodating"
Cons: "Everything was great!"
Pros: "Both the departure and return flights took less time than expected. No turbulence that I recall. Quick exit once we landed."
Cons: "The seats were extremely uncomfortable. There was no power outlets unless you were in first class. The complimentary snacks were coffee flavored. My carry-on had to be checked in because the wheels barely fit. I felt it was difficult to locate the closest emergency exit; the signs were not so obvious."
Pros: "On time, easy to get through the check-in lines."
Cons: "No in-seat entertainment causes the "poor" above, but I did not expect entertainment."
Pros: "The service was wonderful and the airline was amazing at taking care of us and apologizing for the delay with a $100.00 voucher"
Cons: "The flight was 4 hours delayed but they did provide a 100 off coupon so it was nice of them."
Pros: "I liked the peopleni sat next to and everyone was helpful"
Cons: "I did not like that the boarding was a mess. There wasn't really any organization getting on the plane"
Pros: "Smooth flight, left on time and good service."
Cons: "There was no entertainment provided"
Cons: "flight was delayed by ~30 min delay although handled well ... the boarding terminal screen was not reflecting the new departure time as staff was busy boarding another flight... i guess. Overall experience was fine just a small bit which could have been handled better."
Pros: "Everyone was very nice and wonderful to my 2 and half year old."
Cons: "I didn't get much help from the stewards with my car seat and my bags. I struggled to get the seatbelt through the car seat. I guess it's not in the stewards job description. And only pretzels for a snack! What happened to peanuts! Need some protein to stave off hunger."
Pros: "Staff was very personable. Power plugs at seat and good leg room. Plane felt modern."
Pros: "Very effect flight with great service"
Cons: "Everything went great!"
Pros: "They gave me two teabags because I like strong tea. Nice people!"
Cons: "Crew is overly aggressive when enforcing masking policies, to the point of making it feel like I was a prisoner on the flight."
Pros: "Feeling Covid safe."
Cons: "More attention to those not wearing masks properly ."
Cons: "Never flying with Delta again"
Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"
Pros: "New long haul service is a real improvement in quality"
Cons: "Vegan options"
Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
Pros: "Delta planes are spacious and great!"
Cons: "No complaints"
Pros: "The best"
Cons: "Again the boarding process took forever"
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "Fast and efficient"
Pros: "All aspects"
Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "the people were Awesome!!flight crew were very personable and easy to get along with, as well as get in touch with."
Cons: "where to start, I am not a huge overweight person. I have 26-28" shoulders and longer legs then most 5'-10" people have. That said, you should not be required to hold your arm out and hold the seat back in front of you so that you are not elbowing or shouldering the people beside you. sitting sideways on a seat I paid extra for doesn't seem like a great flight to me."
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Cons: "Severe delay"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Easy, fast boarding. We arrived early too."
Pros: "Eventually made it home. At 1am, when it should have been 1130pm."
Pros: "Flight was on time; captain was clear and funny."
Cons: "Seats a bit cramped"
Pros: "Great entertainment, comfortable seats."
Cons: "Middle seat with zero chance to switch."
Pros: "Good drinks and movie selection"
Pros: "Barcelona is a busy place. Don't forget your adapter plugs - like I did."
Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."
Pros: "Received sky boarding despite having a seat near the front. I like the smaller plane because there was plenty more leg room where I was (9c). A variety of free snacks were offered along with starbucks coffee, score! I wish I'd brought my ipad to take advantage of the free wi-fi and movies in-flight. Take-off & landing were very smooth despite a delay upon take-off. Made my connecting flight with time to buy lunch."
Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."
Pros: "on time"
Pros: "I have never had a problem with this airlines. This flight was no exception"
Cons: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Pros: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Cons: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "The seats were comfortable, service was good, movie/entertainment selection great. Logistics for flight were awesome, there was no long layover."
Cons: "The extra fee for check-in baggage."
Cons: "Need more legroom"
Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Great crew and aircraft"
Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"
Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Pros: "On time and very smooth boarding"
Pros: "Good service once I finally got on a plane."
Cons: "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Pros: "Exceptional crew, easy boarding and flight"
Cons: "Everything was great"
Pros: "Punta Gorda was not over-busy. So the hassle level of the pre--flight experience was way down from the norm nowadays. The flight was on time, and only mostly full, not crowded."
Cons: "Not even water free infliight is a tad chintzy. Allegiant is not responsible for this, but the seat belt sign was on most of the time. I counld wish for better weather enroute. On arrival at ALB there was not video display announcing the belt numbers fror different arriving flights. One had to just drift from belt to belt"
Cons: "The ticket lady was rude just nasty and upset for no reason."
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Cons: "Allegiant plays games with seating to try to milk more money from passengers."
Cons: "Seats are uncomfortable after about 40 minutes. Very cramped."
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Cons: "They charge $50 for a carry on bag!!!"
Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."
Pros: "Crew there and back. Professional and fun"
Cons: "When boarding in Asheville. Flight crew had no control. Everyone bumrushed counter. No control of boarding. Adults boarding before parents with children. People boarding priority when they are not."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "The crew was the best on any flight I have been on. Love their jokes."
Pros: "On time, clean plane."
Cons: "Everything was fine. Thanks!!"
Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."
Pros: "Great crew and online customer service..."
Cons: "1- Flight Behind Schedule 2- Live customer service agents are truly non-existent until 1.5hrs before ‘departure’"
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Pros: "Early out and early in."
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Crew was very friendly, very polite unlike the United flights I have taken. I was told the space would be uncomfortable but it was absolutely fine for the short flight."
Cons: "No beverage service. Not even water is offered."
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Pros: "For a “no frills” airline I like the modern aircraft, professional and friendly crew and on time departure and arrival. The flight is too short for entertainment or food service but the snacks and drinks for sale are varied and acceptably priced."
Cons: "Extra charges for everything, even water"
Pros: "Great direct flight to many destinations smaller airports less wait time"
Cons: "seats are crowded"
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "Everything. Boarding stared early and, although the plane was full, everyone was seated and ready for on time takeoff"
Cons: "Plan to curtail service at AVP! Planes are always full!!"
Cons: "They were late boarding maki h us late to arrive in Cincinnati. Had open seating even though we paid for a seat"
Pros: "Nonstop on time and as expected"
Cons: "Both departing and return flights were delayed by just over 5 hours."
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "the pilot"
Cons: "checking in , it seemed like no one knew what they were doing."
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Pros: "Boarding was quick and staff was pleasant, Flight was shorter than expected"
Cons: "Bag was damaged during flight"
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Cons: "Delayed 5 hours!"
Pros: "Flight attendants were very respectful and courteous."
Cons: "Last 10 minutes of landing the plane was very very rough. A few people had to pull out the barf bags Lots of speeding up and slowing down. Ups and downs. It wasn't turbulence but it felt like it."
Pros: "We eventually got to Las Vegas."
Cons: "Everything. Spend an it make and book with someone else."
Pros: "The crew was very friendly"
Cons: "The flight was delayed 2 hours. The plane was freezing the entire flight. Apparently, the crew tried to get the pilot to turn down the air, but it never happened. I hate how Allegiant nickel and dimes you. Not even a cup of water is free."
Pros: "The price."
Cons: "Having then bill me for each little thing."
Pros: "The price, found a round trip from Albuquerque to Austin 3 weeks ahead for 74$. I couldn't believe it"
Cons: "The flight from Las Vegas was changed twice"
Pros: "Everything was fine"
Cons: "Hard landing"
Pros: "friendly crew clean plane, speedy service"
Pros: "Convenient, Clean, Quality, Care"
Pros: "Crew was friendly and did their best under difficult circumstances."
Cons: "Takeoff was delayed by 2 hours. When we arrived in Rapid City, we were stuck in the taxiway for more than half an hour before we could get to our gate."
Cons: "Flight departure delayed two hours"
Pros: "I liked the price. Crew was very efficient getting everyone on board. Flight was on time. Your crew for the most part was very attentive. I fly between Albuquerque and LAX at least 2x a month. This was my first time with your airline. I am definitely going to use you again."
Cons: "A couple times staff was a bit inattentive. The elder lady in my row spilled her drink all over - on the tray and her lap. I had to ask 3x to get a napkin or something to help her clean it up. After the 3rd time she responded she was getting something but it was after she talked to someone and got a bottle of water for herself. It was unfortunate but overall I found your crew very nice and helpful."
Cons: "Better snacks ...maybe nuts"
Pros: "Staff was very nice"
Cons: "Flight delayed, again. Blankets smelled molding or worse."
Pros: "We had an issue with the baggage which h we were able to resolve quickly and easily and get some money back."
Cons: "The boarding process"
Cons: "The size of the seats"
Cons: "Leg room"
Pros: "Delayed, rude staff"
Pros: "Boarding, service, staff attitudes, on time and deplaning"
Pros: "Good flight."
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Pros: "Not much."
Cons: "The flight was delayed. The in flight entertainment didn't work on my iPad. Apparently I needed the United app. It would've been nice to have been notified of that before I got on the plane."
Cons: "Poor services and customer support"
Pros: "Comfortable flight. Got an economy plus seat at Silver level. Middle seat was empty. New interior in airplane with power outlets and mood lighting in cabin. Free movies available on network. For a short flight of this duration, a very comfortable atmosphere."
Cons: "Boarding process was chaotic. Gate staff didn't seem to be announcing boarding groups. I like how American has a promotion with T-Mobile for 1 hour of free wifi internet, which United doesn't."
Pros: "I finally got to Portland."
Cons: "The plane did not arrive at gate, they gave us poor/invalid excuses as to why there was no plane. We moved from gate 73A to gate 82, in another terminal back to gate 73A for no explainable reason. Finally we left after having to checked in now at gate 73.....what a mess and over 2hrs late!"
Pros: "Without letting me know to a bad one where I had no empty seat next to me I looked to my original seat was given to someone else"
Pros: "Fast flight, friendly crew"
Cons: "The gate changed, the United App did not update and we did not look at the flight status board upon arrival as we were relying on the United App. Ran all the way to the 'old' gate (90) only to realize b/c we heard something over the loudspeaker about a flight to Portland at Gate 60 (we had just landed from IAD right near that gate). Looked at the board and realized the gate had changed, had to run all the way back to the other gate and it wasn't boarding yet. When I mentioned all this to the gate agent, she told me i should have checked the board & refreshed my app...i refreshed my App 6 times and it still didn't update - i'm not an idiot but she made me feel like one. She had no sympathy and was not nice or helpful. When we got on the flight, realized it was empty and we were sitting WAY in the back when there were plenty of open seats, so we moved up thank God!"
Pros: "Crew was very friendly"
Cons: "Seats even smaller than I thought they could even go. Nickel and dime for everything, flight was delayed and just overall very mediocre."
Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."
Pros: "the crew on the flight, so nice and funny"
Cons: "the time it took to board and take flight"
Pros: "N/A due to them rerouting my itinerary."
Cons: "N/A due to them rerouting my itinerary."
Cons: "Never got to do this flight because of the previous flight which is reviewed below: My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."
Pros: "Direct flight"
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Pros: "The helpfulness of the representative at HNL."
Cons: "Last minute 17 hr "delay" Screwed out of an entire day in Hawaii. Dream vacation ruined. No car, no hotel, no time to see Honolulu. Awful."
Cons: "Over an hour half late getting home, the flight was delayed again."
Cons: "Delayed by 6 hours"
Pros: "The crew and flight staff were friendly and professional."
Cons: "The seats are very narrow and crowded and the seat backs do not go back far enough to provide any additional comfort. The 1.5 hr flight only had peanuts or pretzels for a snack"
Pros: "The crew was nice on the plane"
Pros: "Staff was still rude, no this isn't a like. I know"
Cons: "Rude staff, didn't have experience handling the disabled, had no sympathy for the delayed flight. "It's things that happen from time to time sir""
Cons: "3 hours delayed... for reasons unknown"
Pros: "Attendants were friendly."
Cons: "Much more cramped than other airlines."
Pros: "Things went great"
Cons: "Despite having made the reservation over a month in advance, my partner and I weren't assigned seats and ended up in different rows--both in middle seats that did not recline. Flight was significantly delayed."
Cons: "The plane was fully loaded and sitting at the gate before take off due to a paperwork issue. Finally departed about 30 minutes late. Upon arrival we were held on the plane for another 20 minutes with the fear of "tail tipping". Grateful that we didn't have a connection to make but really astounded. This is an airline, getting people around is what they do. These seem to be poor planning and execution issues (i.e.- not weather related) ."
Pros: "At least it was largely empty"
Pros: "Crew was great even on overnight flight"
Pros: "Very kind and curtious flight attendants to and from my destinations. Great service! Wouldn't hesitate to plan future flights with United again."
Cons: "I had no complaints or dislikes."
Pros: "Same as above...was put on a direct flight on Alaska. Luggage arrived later in Portland but delivered professionally to my home that afternoon."
Pros: "Loved that the steward did everything possible to make sure that my service animal and I were completely comfortable for the flight."
Cons: "When I checked in the attendant tried to charge my service animal as a pet, even though I called in advance to let united know I was traveling with my service animal."
Pros: "Professional staff"
Cons: "Last minute gate change no notification. Plane was filthy even with 25 minute boarding delay, air coming from the supposed fresh air was full of lubricating oil smell. Seat would not recline as a disabled passenger with ruptured discs in my neck and back, this was more than an inconvenience it was very painful. At 6foot 2 inches tall my legs did not fit between the seats, plenty of foot room not enough space between rows. Miserable is an understatement the pain from the flight will certainly be very real for days after. Never United airlines again I will campaign against anyone flying United airlines!!"
Pros: "On time and people nice"
Cons: "Everything. Very good"
Pros: "United always is superior to other Airlines once up in the air"
Cons: "We flew standby and United had problems with their first flight to Portand from San Francisco causing an overbooking situation. This the second time this year I have experienced this problem We literally were the last two people on the flight and it was very stressful as were meeting other family members to drive up to Seattle."
Cons: "I am 6' 5" and my wife is 6' and we are both thin. She had the middle seat and I had the window. There was not enough leg room and we were squeezed in shoulder to shoulder. This was for the flight from San Francisco to Portland."
Pros: "Flight attendants were great, all smiles and very kind."
Cons: "The United staff at the gate desk were terrible. Very rude, unwilling to take care of customer requests or even try to show any customer service."
Cons: "It was delayed by 3 hrs"
Pros: "Eplenty of leg room. Very nice flight, no complaints,nothing I didn't like"
Pros: "Lmnot full flight"
Cons: "Wait to check in"
Cons: "Off boarding"
Cons: "Yea the tsa precheck was not being able to put on my boarding pass. Hooked me again ."
Cons: "Checking my luggage and then re-checking my luggage !!! Very annoying and very inconvenient. This is not passenger / customer friendly !!!"
Pros: "Very uncomfortable plane"
Pros: "Courtesy of personnel."
Cons: "Not much sitting room."
Cons: "They don't have power outlets."
Cons: "No wifi, no AC power"
Pros: "The plane didn't fall from the sky."
Cons: "Late expensive cramped overall crappy."
Pros: "I will never again will get a ticket from this airline You charge extra for a seat on a bus airline ticket One of the fly attendants had a very strong body odor. And you charged for a coke , don't even offer free water ...."
Cons: "The delay and boarding was a nightmare"
Pros: "Changing the gate within 24 hrs is not acceotable!"
Cons: "Late and cramped"
Cons: "Everything was fine other than how cold it was on the plane. The coldness actually woke me up several times because it was so bad."
Pros: "We had to rebook and it cost us an extra thousand dollars!!! Insane!"
Cons: "Got cancelled"
Cons: "That I wasn't able to go home for 3 more days."
Cons: "Fly was late"
Pros: "One hour late."
Pros: "See above"
Cons: "See above"
Pros: "Flying through the air"
Cons: "Delayed by half an hour without clear reasons"
Cons: "Plane comfort is average."
Pros: "Middle seat was empty"
Cons: "The delay. No food. No apologies"
Pros: "Quick boarding"
Pros: "Good service & friendly."
Cons: "Arrived early but sat on the plane for 20 minutes."
Pros: "Newish Airbus nice to see"
Cons: "Carry on $ threats, Seating discomfort and drink pushing NOT cool"
Pros: "It was early"
Cons: "Too crammed in. No tvs anymore"
Pros: "The plane went to the right city."
Cons: "Got a middle seat both ways. Not very comfortable."
Cons: "Hours of delays in both directions"
Cons: "$60 fee for carry on is ridiculous"
Cons: "Everything. Never using them again"
Pros: "Let us know:we need do that before book tickets!"
Cons: "Plane was late"
Pros: "It was goid"
Pros: "Go take a look at what Southwest is doing and DO THAT!"
Pros: "Biggest negative? Charged me 30 dollars to check my luggage, tossed it around so much that a bottle of scotch broke all over the contents, leaving me nothing to give as gift and nothing to wear . When I asked the representative at the airport what she could do about it, she said, "oh those things happen. " Not planning to go with Frontier again."
Pros: "Sort of cheap"
Cons: "Cheap at every level. Makes you feel unsafe. Are they cutting on cheap pilots too?"
Pros: "Plane was delayed till the next morning... It was terrible"
Pros: "Great service"
Pros: "Staff was nice"
Cons: "Charging for soda and carry-ons, I'm surprised you guys are still in business. I will avoid Frontier like the plague."
Cons: "Sent everyone to the wrong baggage claim and then told us the right one over the PA system and we turn around and all the bags had been sitting there unattended without anyone's notice and in complete chaos."
Cons: "Always delay"
Pros: "I made it to my destination safely."
Cons: "Complementary soft drinks or coffee would have been nice."
Pros: "Ihad a safe trip, n the service was good."
Cons: "No music, movie, the chairs didn't recline.you were served water only for free."
Cons: "Frontier Airlines, charges for the carry-on luggage $35, ridiculous! Most airlines only charge only for the check-in luggage not the carry-on. When the airplane arrived in Orlando (MCO), there was no assistance available to help with the handicapped passenger (self). I had to wait for a stewardess that was kind enough to help me reach the luggage claim area. No complimentary beverage service, a small cup of coffee is $4, not even water."
Pros: "I am very impresed with everything about Frontier. Will fly with Frontier again and will recommend."
Airlines flying from California to Portland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Portland
Masks required on board, masks provided on flights from California to Portland
Social distancing seating
Middle seats unavailable to book on flights from California to Portland
Testing for antibodies, testing for symptoms for flights from California to Portland
Waiving of change fees. Search flexible flights from California to Portland