Daily cleaning, installation of cabin HEPA filters on flights from California to San Francisco
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Scores according to KAYAK customer reviews
Pros: "Fast baggage pick up."
Cons: "Could use more luggage space"
Pros: "Over all experience"
Cons: "Lounge at LAX"
Cons: "Good experience"
Pros: "The crew was accommodating during the long delays boarding and deplaning:"
Cons: "Delays were extremely long to the destination and upon arrival no gate was available for our plane which caused another long delay."
Pros: "Crew was great"
Cons: "My ticket should have automatically added my TSA precheck number as it's part of my profile. Was inconvenient to get back in line to get it added"
Cons: "Everything was perfect, from taking off to landing, very smooth. Sweet cabin crew. Thank you for a safe flight"
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Pros: "- In-flight entertainment screens (legacy Virgin America cabin) with several program choices - Comfortable seat with decent seat pitch - Helpful crew"
Cons: "- Woefully inadequate seating at the gate (Alaska should have kept VA's Terminal 3 at LAX) - Flight was a little delayed due to late-arriving inbound flight"
Pros: "People I met next to me were awesome!"
Cons: "WiFi broken. Healthier snacks would be good."
Pros: "The communication was impeccable. The flight was smooth and efficient. Everything about this experience, from booking it, to getting home was great."
Cons: "Nothing about thus experience was bad. It was great from beginning to end."
Pros: "Fine crew."
Cons: "8:00 pm flight delayed until 10:55 pm. Boarded at 10:55 pm but didn't leave LAX until about 11:30-45 pm. Arrived at SFO ~12:30-1 AM but deplaned at ~2 am. A trip that should have taken 1.5-2 hours took 6+. I would like financial reimbursement for the trouble: late to work, missed a meeting, no sleep"
Pros: "Everything/ service and very professional staff"
Cons: "The stewardess bristled at my request to fill up my finger ale glass. And they just werent interested in general."
Cons: "Pilots were 50 mins late"
Pros: "Quick flight"
Pros: "flights (from sf to sna) were quick and efficient."
Cons: "delay in the flight BUT the agents kept all passengers well-informed as to updated status and expedited the boarding process as much as possible once plane was available."
Cons: "The crew keeps the air conditioner on MAX!! It was freezing. I asked if they could turn it down but nothing happened!"
Pros: "I love everything about Alaska! The vibe, the Stewardess, good pilot, a good amount of room, good entertainment."
Cons: "Have the available food options that are in your magazine on all flights. Access to Internet faster."
Cons: "Wasn’t able to access the in flight entertainment via the phone app since they did not have screens on the flight. Luckily I had some Netflix downloads on my phone to keep me entertained ."
Pros: "The crew! The free entertainment!"
Cons: "Leaving late because of lack of luggage space and giving an option to checkin bag when there was actually no room. I’d rather they choose randomly to save time."
Pros: "Phenomenal free entertainment options including free Wi-Fi"
Pros: "Phenomenal free entertainment options and free Wi-Fi don't worry don't worry"
Pros: "The people were sweet and patient"
Cons: "I got the wrong confirmation number. Couldn’t check in before and was semi paranoid my flight was cancelled without me knowing."
Pros: "Crew was fine"
Cons: "Assigning seats so late was a little unfair"
Cons: "When we landed we sat on the tarmac for over 30 minutes when they said 10 minutes."
Pros: "The one crew member was on par with Alaska’s service"
Cons: "The gate initially listed was changed two times with boarding a 10 minute walk away each time. Flight ended up being late. One of the crew was crying with the captain comforting her at boarding (directly in front of the front door)."
Pros: "Nice crew"
Cons: "The crew did it’s best but there was 2 hours delay due to issues at San Francisco airport."
Cons: "The flight attendants were rude No gluten free snacks Coffee machine broken"
Pros: "Good personal good service thank you Alaska"
Cons: "One person he was change my ticket he was a good man and a very gentle man thank you so much appreciate I don’t know your name but thank you ."
Pros: "Easy to board, their crew was nice and the plane was clean and comfy."
Cons: "It was great to me and I fly every month for work."
Pros: "Great leg room."
Pros: "Arrived early!"
Pros: "The staff were pleasant"
Cons: "The flight was late."
Pros: "On time. Free soda."
Cons: "No free booze. Other passengers tedious, human."
Pros: "The seat was ok and has plenty of leg room. I think I ended up in a premium seat for some reason."
Cons: "The flight got delayed one hour without any advance notice, and there was barely any seating available at the gate at LAX so Me and some others ended up sitting in the floor during the wait. We were taxiing for another 30 minutes too before being allowed to leave the plane once we landed."
Pros: "Comfortable seats, good entertainment. Nice plane overall."
Cons: "Under seat storage seemed small compared to other planes."
Pros: "I got home"
Cons: "sweltering temperatures when boarding; delayed departure"
Cons: "Most everything about Alaska is a downgrade from Virgin America."
Pros: "Happy to see my own country"
Pros: "Loved the clean and new aircraft. With free up to date entertainment."
Pros: "Free movies!!"
Cons: "Leg room"
Pros: "The plane was clean and enjoyable with a good selection of tv shows."
Cons: "Issues with the two different airports. Both LAX and SFO have an aging infrastructure. We had difficulties boarding (jet bridge issues) and unboarding (another jet bridge issue)."
Pros: "Great entertainment and friendly staff."
Cons: "Again, no snacks!"
Cons: "alaska was just running behind today. boarded 15 mjnutes late and touched down 40 mjnutes behind schedule. should have gone southwest"
Cons: "gate change and no display text on digital display that the updated gate was indeed the flight to SFO"
Pros: "flight delayed upon take off"
Cons: "Delayed waiting for pilot of the next flight, seat controls didn't work properly."
Pros: "Landed early"
Cons: "There were crumbs on my seat when I got there. The plane could not have been cleaned."
Pros: "Seat was very comfortable and plane was not crowded."
Pros: "So cold"
Pros: "JetBlue is always a great choice"
Cons: "LAX, but no one can help it :)"
Pros: "Boarding process was smooth, and attendants were kind and entertainment system seemed good."
Cons: "Attendants could allow passengers to use extra leg room seats if they are empty once in the air. Would be great if the default setting for the screens was OFF."
Cons: "Don't push a credit cards on us via in person brochures. I found it very unsavory."
Cons: "Freezing cold"
Pros: "Gabe me a free wine"
Pros: "Offering voluntary check-in of carry-on bags for free"
Cons: "all went well this trip"
Pros: "the carry-on luggages were checked-in free at boarding to avoid chaos of the over-head bins space shortage"
Cons: "On time,Effeciant,and fast."
Pros: "same thing!"
Pros: "Best company ever"
Cons: "The traffic at LAX is horrible (not JetBlue's fault). It took a good 25 minutes to drive from the entrance of the airport to the terminal. Allow extra time."
Pros: "Boarding was easy"
Cons: "Blocked gate upon arrival, then jet bridge didn’t work. Can we the basics right here? Also the turkey sandwich was mediocre"
Pros: "I always shop on kayak. It's reliable because of the consistant results."
Pros: "My upgrade"
Cons: "It really comfy and safe"
Cons: "I will be leaving Dublin to SFO today on Aer Lingus."
Pros: "Great, friendly, communicative service, as always with jetBlue."
Cons: "The gate was very muggy and warm."
Cons: "I love everything"
Pros: "Jetblue can't be beat! They are simply the best."
Pros: "Boarding, on time departure."
Cons: "The screen just did work properly. I was unable to use it."
Cons: "Late take off and landing by 1 hour and sitting on tarmac forever upon arrival. JB used to be better"
Pros: "Plane was brand new. Excellent condition"
Pros: "It helps make things easier when Long Beach is such an incredible airport."
Cons: "Was all good"
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"
Pros: "Business clas was excellent and service very good."
Pros: "On time, very efficient"
Cons: "Checked bag pickup was on the opposite side of the terminal, with inadequate signage."
Cons: "Attitude from staff"
Pros: "all around great"
Cons: "no problems"
Cons: "No free headsets"
Pros: "EL SERVICIO ES EXCELENTE EL AVION ES COMODO EL PERSONAL ABORDO ES MUY BUENO Y SIEMPRE TIENEN SNACK PARA LOS PASAJEROS . DEFINITIVAMENTE LA MEJOR AEROLINEA ."
Pros: "The trip was comfortable and quiet"
Pros: "Everything was perfect!!"
Pros: "Large space for sleep. Self service food and drink."
Pros: "the airline was very efficent as it was not their fault"
Pros: "Everything.... staff was fabulous and accommodating but had trouble with the wifi..."
Cons: "I believe the airline should supply the headsets...."
Pros: "Service, spaceous, fly-fi actually works!"
Pros: "The easy access to the terminals"
Cons: "The front parking structure is still under construction, but it is a nice walk from the second parking lot"
Pros: "Amazing !"
Cons: "No complains !"
Pros: "Excellent service"
Cons: "Too long flight time I noticed the plane speed was 440 MPH most of the time. This may be the first flight I sat which was flying this slow"
Cons: "I didn't like arriving at 4:00 a.m. in the morning and having to be at work in a few hours. We were told that we would receive a voucher via email. I never received anything. The delay was unacceptable."
Pros: "I would like to have ore of a grace period to check baggage."
Pros: "Felt safe and sanitary"
Cons: "No hubo comida suficiente"
Cons: "Bathroom floors could be better."
Cons: "Terrible delays"
Cons: "Better food offerings"
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Pros: "Fast flight"
Cons: "In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol"
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Cons: "Offered meals for purchase."
Pros: "Very comfortable, no complaints."
Pros: "The guy announcing the boarding was a hoot! Great sense of humor."
Pros: "The TV"
Cons: "Food was blah, not hot and watery"
Cons: "No delays. And have the terminal bridge in working order"
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Cons: "The three hour delay, the not having a pilot which delayed us even more, and then reduced service during the flight because they rushed us."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Pros: "That it got me home"
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "Short time and easy on and off boarding."
Cons: "One stewardess was in a mood but otherwise a very pleasant flight."
Cons: "Multilpe delays"
Cons: "late leaving, arriving and taxing."
Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Pros: "Fast boarding"
Cons: "Seats are too crammed and uncomfortable."
Pros: "Crew was wonderful, fine flight, very prompt"
Cons: "Was unable to board an earlier flight without paying $75. If there are seats it shouldn't be so difficult to be moved."
Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"
Cons: "Got in early"
Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Cons: "Delayed four hours"
Pros: "I always have a great experience on Delta! Thank you"
Pros: "What they offer is OK."
Pros: "The only thing I liked was that I was one fight closer to home. This flight was awful."
Cons: "The aft lavatory had a broken seat lid so they took the entire lavatory out of commission for our flight, and our flight knowingly experienced ground delays so one lavatory for 100 people for several hours is UNPLEASANT. One crewmember was in a foul mood, and due to the lavatory issue, refused to let anyone use the forward lavatory while she was doing drink service, even during an emergency."
Cons: "Reasonable price"
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Pros: "Seats were comfortable"
Cons: "Provide coffee at least"
Cons: "4 hour delay for no reason! I’m never flying with American Airlines again!"
Cons: "Use another airline"
Pros: "On time. Fast boarding. Comfortable seating."
Cons: "50 minute wait for a gate to deplane. How could there not be a gate at 10:30 pm? It’s not like our arrival was a surprise!?"
Pros: "The seat wasn’t very comfortable"
Pros: "Nice crew. Very smooth flight."
Pros: "They had the AC on while we were waiting on the plane at the gate for 1.5hours"
Cons: "That the flight was delayed for 2 hours, information was inaccurate/missing, they knew we'd miss our connections but did nothing except, "they'll deal with it in San Francisco" and when we landed there was no one in sight to help us--no escorts/expedite to gates, no one to tell us where to get rebooked, and after going back and forth between terminals, waited in line an hour to get rebooked on a series of flights that would get me in 22hrs later after my original flight."
Pros: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Cons: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Cons: "I was in 10C a So I was able to hear a disgruntled AA employee. Just like office politics. But up in the air. I didn’t need to hear"
Cons: "Everything was cancelled or delayed, missed connection are very common."
Pros: "pilot was great and you could hear him!"
Cons: "SOME kind of FREE food"
Cons: "Delays sucked."
Pros: "Highly skilled pilot."
Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"
Pros: "many movies"
Pros: "Greets you nicely, on time, caring staffs"
Cons: "Constant delays, wrongful promises of when/how long delays would take"
Cons: "See above"
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Attentive Flight Attenants"
Cons: "I could not check in online nor selecting a seat in advance. Getting the boarding pass and the seat was a nightmare. British neither American could not help me out. Horrible experience"
Pros: "Nothing. Just the pilot"
Cons: "Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund."
Cons: "Had to buy another ticket"
Pros: "They made a long trip comfortable with an excellent attitude."
Cons: "The terminal 52A-J is a disgrace"
Pros: "There are three meals during the trip."
Cons: "Not at this time."
Cons: "The flight was delayed like 4 times!! It was crazy the wait!"
Cons: "This flight is delayed 8/10. Miserable route"
Pros: "Flexibility and helpfulness of staff."
Cons: "I no longer fit in the seats because they keep shrinking the pitch"
Pros: "Awesome roomy seat right behind business class. Could not have asked for better! And it was a gorgeous new aircraft."
Pros: "Nice new seats."
Cons: "The new seats are meant for "people shorter than 6 feet tall" as the flight attendant said to me. Is the airline industry deliberately discriminating against 6'6" people? 15% of the people you seat based on population are over 6'. I'm sick of paying more money for my long legs."
Cons: "The breakfast, no hot meal just sugary food."
Pros: "Friendly crew"
Cons: "No entertainment."
Pros: "Took off and arrived on time."
Pros: "The plane was comfortable and flight was smooth."
Cons: "The shuttle to the plane wasn't bad, but would prefer not to have that element included."
Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Pros: "The flight was >1 hour late, which the pilot told us was due to the LAX controllers changing the landing patterns due to weather. So this really wasn't anyone's fault. But there was a large difference in comfort between this flight and the JAL flight from Tokyo. Seats were smaller, and my wife and I couldn't get seats together."
Pros: "we arrived safely"
Cons: "had to take a shuttle to depart from a remote terminal. Had to climb up a long ramp. Seats were very close to each other (no knee room). No food. not enough overhead space for luggage. Very tight and uncomfortable seating."
Pros: "I liked that the seats had chargers (even though I didn't need them) and that they offered entertainment."
Cons: "Boarding was over 30 minutes late which ruined my SF plans. The crew was mot welcoming walking on or off the flight. They were also very rude when serving, one even gave me a super nasty look and mumbled something under her breathe because she ran into me. Just a terrible experience. They also didn't tell me baggage prices when I was there just swiped my card."
Pros: "Flight attendants very kind"
Cons: "Flight didn't exist"
Pros: "Flight Attendant Sullivan added humor and attentiveness to flight"
Pros: "Awesome and funny service."
Cons: "All went well."
Cons: "They need to learn from asian airlines (specifically Thai Airways)"
Pros: "Comfortable plane. I love United Express."
Pros: "Have seatback TV and arrived on-time"
Cons: "Sitting in window seat"
Pros: "Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite."
Cons: "Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular."
Pros: "Read above"
Cons: "The fuel mishap made us late which is just not ok.g get it right."
Pros: "Flight was on time and quick"
Cons: "Seat comfort was terrible, as if the seats were made for children."
Pros: "Boarding was smooth and took an average amount of time. We arrived exactly on time. Staff were all friendly and helpful. Plane was clean.. overall very pleasant !"
Pros: "So many regrets for flying this dumpster fire."
Pros: "The help"
Cons: "Early boarding in sfo, I had to forget my food."
Pros: "Food was way better than I expected."
Pros: "They gave out ice cream and plenty of snacks."
Cons: "I could not choose my seat"
Pros: "Food was great"
Cons: "Would not give us hotel vouchet"
Pros: "Attendents were very nice."
Pros: "Quick and easy to board."
Pros: "Caught all my flights on time everything went smooth."
Cons: "All good things"
Pros: "6 HOUR DELAY I THINK THAT SAYS IT ALL"
Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
Cons: "Flight cancelled and no alternative to deal with cancelled flight"
Pros: "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
Cons: "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."
Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."
Pros: "Very comfortable and the staff was great!"
Pros: "Flight attendant was fine"
Cons: "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"
Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."
Pros: "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
Cons: "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"
Cons: "Had to wait at gate for a while before disembarking."
Pros: "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
Cons: "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."
Cons: "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"
Pros: "Super sweet flight crew and great entertainment."
Pros: "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
Cons: "The fact that united has no spare planes in case of a delay. Not cool."
Cons: "Tiny seat"
Cons: "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."
Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"
Pros: "Other than all my flights were delayed"
Cons: "Flights delayed"
Cons: "Plane Was delayed For 3 hours. Will never fly United. Alaska is way better"
Pros: "Good, easy"
Cons: "TV was broken"
Pros: "It was easy, fast, & simple."
Pros: "What to expect from a short flight. Plain and simple no frills and shitty drinks. It was only 1.5 hours."
Cons: "The seats are too cramped."
Pros: "The worst flight ever. Flight was cancelled, did not receive hotel accommodations, had to sleep in the airport. The crew was terrible. Boarding took a lot longer than normal. Should have chosen a different airline."
Cons: "This flight was cancelled and I was given no notification. I was only told once I got to the airport. Luckily the staff member I spoke with at checkin was helpful and put me on another airline, but only after she tried to tell me they'd sent an email and said there were no flights til the following day. I had to explain that I hadnt been notified, had taken off work, had just taken a cab there, was 2 hrs early, and due to the nature of my trip not able to leave the following day. Though she was very helpful I feel it was luck and the nature of using a small airport, not something I can expect. Either way I shouldn't have to explain and insist when it was clearly the airline's mistake. When I later checked my email I actually had never recieved a cancellation email, just an email saying cancellation was possible. Overall another bad experience with United. Flew American Airlines and was happy with the flight."
Cons: "I had a carry on but they said the over head compartments were too full. So they grabbed the bag from as I was boarding. They then lost my bag. Now United is refusing to send my bag even though it has been found by the airport lost and found police in a city that was not my destination."
Cons: "Flight attendant not very friendly."
Airlines flying from California to San Francisco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to San Francisco
Masks required on board, masks provided on flights from California to San Francisco
Social distancing seating
Middle seats unavailable to book on flights from California to San Francisco
Testing for antibodies, testing for symptoms for flights from California to San Francisco
Waiving of change fees. Search flexible flights from California to San Francisco