Pros: "Fast baggage pick up."
Cons: "Could use more luggage space"
Pros: "Over all experience"
Cons: "Lounge at LAX"
Pros: "The crew was accommodating during the long delays boarding and deplaning:"
Cons: "Delays were extremely long to the destination and upon arrival no gate was available for our plane which caused another long delay."
Pros: "Crew was great"
Cons: "My ticket should have automatically added my TSA precheck number as it's part of my profile. Was inconvenient to get back in line to get it added"
Cons: "Everything was perfect, from taking off to landing, very smooth. Sweet cabin crew. Thank you for a safe flight"
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Pros: "- In-flight entertainment screens (legacy Virgin America cabin) with several program choices - Comfortable seat with decent seat pitch - Helpful crew"
Cons: "- Woefully inadequate seating at the gate (Alaska should have kept VA's Terminal 3 at LAX) - Flight was a little delayed due to late-arriving inbound flight"
Pros: "People I met next to me were awesome!"
Cons: "WiFi broken. Healthier snacks would be good."
Pros: "Fine crew."
Cons: "8:00 pm flight delayed until 10:55 pm. Boarded at 10:55 pm but didn't leave LAX until about 11:30-45 pm. Arrived at SFO ~12:30-1 AM but deplaned at ~2 am. A trip that should have taken 1.5-2 hours took 6+. I would like financial reimbursement for the trouble: late to work, missed a meeting, no sleep"
Pros: "Everything/ service and very professional staff"
Cons: "The stewardess bristled at my request to fill up my finger ale glass. And they just werent interested in general."
Cons: "Pilots were 50 mins late"
Pros: "Quick flight"
Pros: "flights (from sf to sna) were quick and efficient."
Cons: "delay in the flight BUT the agents kept all passengers well-informed as to updated status and expedited the boarding process as much as possible once plane was available."
Cons: "The crew keeps the air conditioner on MAX!! It was freezing. I asked if they could turn it down but nothing happened!"
Pros: "I love everything about Alaska! The vibe, the Stewardess, good pilot, a good amount of room, good entertainment."
Cons: "Have the available food options that are in your magazine on all flights. Access to Internet faster."
Cons: "Wasn’t able to access the in flight entertainment via the phone app since they did not have screens on the flight. Luckily I had some Netflix downloads on my phone to keep me entertained ."
Pros: "The crew! The free entertainment!"
Cons: "Leaving late because of lack of luggage space and giving an option to checkin bag when there was actually no room. I’d rather they choose randomly to save time."
Pros: "Phenomenal free entertainment options including free Wi-Fi"
Pros: "Phenomenal free entertainment options and free Wi-Fi don't worry don't worry"
Pros: "The people were sweet and patient"
Cons: "I got the wrong confirmation number. Couldn’t check in before and was semi paranoid my flight was cancelled without me knowing."
Pros: "Crew was fine"
Cons: "Assigning seats so late was a little unfair"
Cons: "When we landed we sat on the tarmac for over 30 minutes when they said 10 minutes."
Pros: "The one crew member was on par with Alaska’s service"
Cons: "The gate initially listed was changed two times with boarding a 10 minute walk away each time. Flight ended up being late. One of the crew was crying with the captain comforting her at boarding (directly in front of the front door)."
Pros: "Nice crew"
Cons: "The crew did it’s best but there was 2 hours delay due to issues at San Francisco airport."
Cons: "The flight attendants were rude No gluten free snacks Coffee machine broken"
Pros: "Good personal good service thank you Alaska"
Cons: "One person he was change my ticket he was a good man and a very gentle man thank you so much appreciate I don’t know your name but thank you ."
Pros: "Easy to board, their crew was nice and the plane was clean and comfy."
Cons: "It was great to me and I fly every month for work."
Pros: "The staff were pleasant"
Cons: "The flight was late."
Pros: "On time. Free soda."
Cons: "No free booze. Other passengers tedious, human."
Pros: "The seat was ok and has plenty of leg room. I think I ended up in a premium seat for some reason."
Cons: "The flight got delayed one hour without any advance notice, and there was barely any seating available at the gate at LAX so Me and some others ended up sitting in the floor during the wait. We were taxiing for another 30 minutes too before being allowed to leave the plane once we landed."
Pros: "Comfortable seats, good entertainment. Nice plane overall."
Cons: "Under seat storage seemed small compared to other planes."
Pros: "I got home"
Cons: "sweltering temperatures when boarding; delayed departure"
Cons: "Most everything about Alaska is a downgrade from Virgin America."
Pros: "Happy to see my own country"
Pros: "Loved the clean and new aircraft. With free up to date entertainment."
Pros: "Free movies!!"
Cons: "Leg room"
Pros: "The plane was clean and enjoyable with a good selection of tv shows."
Cons: "Issues with the two different airports. Both LAX and SFO have an aging infrastructure. We had difficulties boarding (jet bridge issues) and unboarding (another jet bridge issue)."
Pros: "Great entertainment and friendly staff."
Cons: "Again, no snacks!"
Cons: "alaska was just running behind today. boarded 15 mjnutes late and touched down 40 mjnutes behind schedule. should have gone southwest"
Cons: "gate change and no display text on digital display that the updated gate was indeed the flight to SFO"
Pros: "flight delayed upon take off"
Cons: "Delayed waiting for pilot of the next flight, seat controls didn't work properly."
Pros: "It was excellent. They even waived the baggage fee!"
Cons: "All good"
Pros: "Seat was very comfortable and plane was not crowded."
Cons: "We were stranded at the airport for hours"
Pros: "Nice crew, nice plane"
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Pros: "Nice leather seats and more leg room than a few other companies."
Pros: "Non stop flight, complimentary snacks, in flight entertainment, wifi"
Cons: "Very happy with my flight. Very nice new airplane.Jet Blue has become my preferred airline."
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Cons: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Crew, plane, amenities"
Cons: "the only discomfort is trying to sleep"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Pros: "They made us wait in the aircraft for 1 hour because they didn’t have assigned gate! I missed my very important meeting"
Cons: "My television did not work the entire flight"
Pros: "Smooth, great service, free wi fi that really works and lots of free snacks and water which nowadays may seem like a real perk."
Cons: "Everything was great!"
Cons: "It was kinda hot and humid on the flight. On Demand movies and tv were unavailable from the getgo. Then about an hour or so into the flight the Direct TV service ended as well. It was pretty frustrating since I finished the book I brought with me during the first hour of the flight."
Pros: "Comfortable seating, great movies, courteous service."
Pros: "Excellent service as usual. I fly only JetBlue. Seats are comfortable and spacious. Crew is kind and professional. Best snacks and drink service. They make flying more comfortable."
Cons: "I had to gate check my carry on bag, which is one of my biggest traveling pet peeves."
Pros: "Plane was brand new. Excellent condition"
Pros: "You have to pay for food. In th pass food was included with the cost of the flight."
Cons: "The flight got delayed"
Cons: "Was all good"
Pros: "Entertainment and boarding was mediocre."
Cons: "Crew, comfort and food was poor, and just overall it was poor."
Cons: "There was a crying baby behind me the whole flight. There were two loud, obnoxious kids in front of me. The lady in front of me had about 5 carry-on bags and took forever to get them down before she got out of my way. One of the men sitting next to me smelled like musk. The teenage boy next to me flautulated the whole flight. Worst flight of my life."
Cons: "Delayed for too long"
Cons: "No head phones."
Pros: "Got our tickets nice and cheap. Made it home safe and sat beside a cool person"
Cons: "My seat wouldn't go back, so sleeping was difficult. Staff seemed a bit annoyed with everyone."
Cons: "2 hour delay and gate changes were ridiculous"
Pros: "Long Beach airport is super tiny and adorable"
Cons: "Monitor didn’t work. Flight was delayed 1 hour 15 minutes but boarded super early just to sit on the plane."
Pros: "More space than any other economy seat. Free movies."
Cons: "I left my new neck pillow by accident. Filed the report same night. Never saw it again."
Pros: "Crew was very friend, Erick in particular was very nice."
Cons: "Took way too long to board, because apparently we had to wait for one more flight attendant before anyone can board. Delayed our boarding and ultimately departure time as well."
Cons: "The Jet Blue counter person was not helpful at all providing direction to us from International Terminal to Domestic terminal C. No help at all to passengers who are not familiar with Logan Airport. Major major disappointment!"
Pros: "everything on flight was excellent!"
Cons: "at time of flight: the price!"
Pros: "I arrived 3 hours early and was able to switch to an earlier flight."
Cons: "Attitude from staff"
Pros: "Direct TV offered excellent list of channels."
Cons: "Movie list is outdated."
Pros: "All the staff was super friendly and approachable. Seats were definitely roomier than united AA and Delta economy seats"
Pros: "Boarding was quick and crew were efficient."
Cons: "Flight was delayed."
Pros: "The crew - helpful and efficient. No charge for a carry on - a definite PLUS! Thank you! Terra chips - plenty of snacks and water - encouraged us to have more. Overall a lovely flight experience. We will fly JetBlue again over other airlines."
Cons: "There was nothing I didn't like."
Pros: "The crew was accommodating."
Cons: "Flight was delayed for 4 hours."
Pros: "Arrived 45 minutes early!"
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Pros: "The easy access to the terminals"
Cons: "The front parking structure is still under construction, but it is a nice walk from the second parking lot"
Pros: "Under seat outlets for the win."
Cons: "I was all good for an hour into my cross country flight when another passenger randomly took an empty seat in my row. I almost had the traveler's dream: an entire row to stretch out across!"
Pros: "Felt safe and sanitary"
Pros: "Helpful and attentive crew"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "uncomfortable seats, thin seat cushions"
Pros: "Fast flight"
Cons: "In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Very comfortable, no complaints."
Cons: "No delays. And have the terminal bridge in working order"
Cons: "Friendly crew and lots of good free snacks!"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Cons: "The three hour delay, the not having a pilot which delayed us even more, and then reduced service during the flight because they rushed us."
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Pros: "That it got me home"
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "Short time and easy on and off boarding."
Cons: "One stewardess was in a mood but otherwise a very pleasant flight."
Cons: "Baggage was delayed overnight. With modern tracking, should have been notified that the luggage was not loaded on the same flight as me, eliminating my wasting 45 minutes at ATL realizing that my baggage was not coming and then having to queue to notify the airline that it had not come."
Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Pros: "Fast boarding"
Cons: "Seats are too crammed and uncomfortable."
Pros: "Crew was wonderful, fine flight, very prompt"
Cons: "Was unable to board an earlier flight without paying $75. If there are seats it shouldn't be so difficult to be moved."
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Short, straight-forward flight."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "Delta does a great job overall. We used free skymiles from Amex and it was very much appreciated."
Cons: "Not enough leg room! BS!"
Cons: "Delayed four hours"
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "Seats were comfortable"
Cons: "Provide coffee at least"
Cons: "4 hour delay for no reason! I’m never flying with American Airlines again!"
Cons: "50 minute wait for a gate to deplane. How could there not be a gate at 10:30 pm? It’s not like our arrival was a surprise!?"
Pros: "Nice crew. Very smooth flight."
Pros: "Staff was friendly"
Cons: "It was crowded"
Cons: "I was in 10C a So I was able to hear a disgruntled AA employee. Just like office politics. But up in the air. I didn’t need to hear"
Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Attentive Flight Attenants"
Pros: "Seemed like a tiny bit more leg room, lots of good movie choices."
Cons: "Food was bleh."
Cons: "I could not check in online nor selecting a seat in advance. Getting the boarding pass and the seat was a nightmare. British neither American could not help me out. Horrible experience"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Nothing. Just the pilot"
Cons: "Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund."
Cons: "The terminal 52A-J is a disgrace"
Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"
Cons: "The flight was delayed like 4 times!! It was crazy the wait!"
Cons: "This flight is delayed 8/10. Miserable route"
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Pros: "Flexibility and helpfulness of staff."
Cons: "I no longer fit in the seats because they keep shrinking the pitch"
Pros: "Awesome roomy seat right behind business class. Could not have asked for better! And it was a gorgeous new aircraft."
Pros: "The boarding process was ok."
Cons: "The entertainment system failed again."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Cons: "No personal TV for entertainment"
Pros: "Nice new seats."
Cons: "The new seats are meant for "people shorter than 6 feet tall" as the flight attendant said to me. Is the airline industry deliberately discriminating against 6'6" people? 15% of the people you seat based on population are over 6'. I'm sick of paying more money for my long legs."
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Pros: "Friendly crew"
Cons: "No entertainment."
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Pros: "The plane was comfortable and flight was smooth."
Cons: "The shuttle to the plane wasn't bad, but would prefer not to have that element included."
Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Pros: "Staff was fantastic."
Pros: "The flight was >1 hour late, which the pilot told us was due to the LAX controllers changing the landing patterns due to weather. So this really wasn't anyone's fault. But there was a large difference in comfort between this flight and the JAL flight from Tokyo. Seats were smaller, and my wife and I couldn't get seats together."
Pros: "we arrived safely"
Cons: "had to take a shuttle to depart from a remote terminal. Had to climb up a long ramp. Seats were very close to each other (no knee room). No food. not enough overhead space for luggage. Very tight and uncomfortable seating."
Cons: "Sits were not comfortable."
Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Pros: "Plane was clean; staff professional; no issues."
Pros: "I liked that the seats had chargers (even though I didn't need them) and that they offered entertainment."
Cons: "Boarding was over 30 minutes late which ruined my SF plans. The crew was mot welcoming walking on or off the flight. They were also very rude when serving, one even gave me a super nasty look and mumbled something under her breathe because she ran into me. Just a terrible experience. They also didn't tell me baggage prices when I was there just swiped my card."
Pros: "Flight attendants very kind"
Pros: "Nice crew on time pretty smooth flight"
Cons: "Middle seat"
Cons: "Flight didn't exist"
Pros: "Flight Attendant Sullivan added humor and attentiveness to flight"
Cons: "Our flight was delayed 8 hours and we were given vouchers for a hotel stay which was nice; however, a supervisor named Lauri in Phoenix stated "it was my dog, my problem" after my request for AA to reimburse me for a $50 pet fee at the hotel. What a nice thing to say to someone who paid $125 one-way to stick a dog under a seat."
Cons: "I missed my flight in Atlanta heading to LA on my way to Brisbane, Australia on Saturday 16th July. The ground staff wasn't at all helpful in trying to get me on another flight and in fact sent me to Delta! The lady there couldn't have been nicer and more helpful. Sadly I wasn't compensated at all and had to pay to re-book the flights on the Sunday 17th. On my return from Brisbane, American Airlines had cancelled my flight to Atlanta as they said I was a 'no show' heading out. Thankfully I was able to get a seat on stand by. So, no I'm not a happy customer."
Pros: "I got to my destination safely. That's about the only good thing."
Cons: "The flight was delayed 4 times. The airline was not very helpful during times of delay - normally airlines would offer food or drink vouchers - none of that. The flight was delayed for a total of 4 hours. When I arrived into LAX, I had requested if I could go on an earlier flight if there was space (rather than catching the later one - an hour later). They asked me to pay $200 to change it. Fair enough if you want to charge me for a change of ticket - but then the plane that I was supposed to go on got delayed for 3 hours and you don't offer any sort of compensation - thats really not something I expect from American Airlines"
Cons: "WiFi was not working"
Pros: "Crew tried there best but with so many disappointment could not do much."
Cons: "Trip was delayed for 2 hours ,one of the person from chbagage chk was not helpful at all."
Pros: "Crew was nice."
Cons: "Delayed flight and then undelayed it, and then delayed it again - so many almost missed the flight. The guy next to me smelled like a barn animal and cigarettes. United needs work."
Pros: "Screens provided. Power outlets at seats."
Cons: "Early boarding in sfo, I had to forget my food."
Pros: "The text into about baggage claim was great!"
Pros: "We landed ahead of schedule."
Cons: "Connecting United flight was late due to us waiting for a gate for almost an hour. As a result we had to run to the gate to make the Tokyo flight. On boarding, staff were less than helpful in finding spaces for our luggage etc."
Pros: "Crew was friendly, smooth flight."
Cons: "Seats are terrible."
Pros: "It was quick all around."
Pros: "This was a pretty typical United flight to SFO. Nice crew, nice plane, no issues."
Cons: "This is not on United, but LAX has a long way to go to reach that "wonderful airport experience." They keep broadcasting those security messages over and over and over - way too much. The airport employees, in general, are tired and jaded - very few were helpful. The terminal buses were way too few - I walked from T4 to T7 because I got tired of waiting. Not enough signage for folks not familiar with LAX"
Pros: "Hate the boarding process"
Cons: "Never liked that short terrible flight, crew were rude"
Pros: "Pilots were professional. Nice smooth landing."
Cons: "In flight entertainment was good, except when the maps stopped working. The female flight attendant was very nice. . Both professional and courteous however not true for the male attendant. He was cold and not polite at all. I felt that he didn’t enjoy his job; he should leave United and find another profession."
Pros: "Free small snack and drink."
Cons: "No free entertainment on the screen."
Pros: "Fast boarding and departure"
Cons: "No outlets or charging ports on the flight"
Cons: "This was 11PM flight from LAX to SFO which takes about an hour and a half. We sat on the tarmac for nearly two hours with little feedback from the crew and screaming kids (I too wanted to scream). When I requested information, I was told that they had to remove a passenger and get gas. It sounded like a cruel joke. Unprofessional, disrespectful and all around terrible experience."
Cons: "Too much time taxing at the gate."
Pros: "I liked the fact that American Airlines (which I ended up getting transferred to) pulled through for me and were professional and accommodating."
Cons: "United overall was a complete disaster. They overbooked the flight, so it got delayed until the next day, but not before the involuntarily checked my carry-on due to no more space. When they delayed the flight I asked to get my bag back, but they assured me it would be on the American Airlines flight they transferred me to. Guess what...it wasn't. And now I'm stuck in Portland with nothing but my wallet, keyes and phone, and a small bag of toiletries given to me by American (which should have been United's responsibility). This is the FOURTH trip with United where they have screwed me over with either baggage loss or itinerary issues. NEVER using United after this trip. Next time I book, I'd rather just go with the next price up if it means not flying with them!!"
Cons: "Boarding delayed 2 hours. I did not like that at all."
Cons: "The flight attendants were incredibly rude and you would think that after assaulting a passenger, they'd try to step it up a notch. I had fallen asleep in my seat and I woke up to the flight attendant rattling and waving a snack in my face saying "I don't want to have to come back to your seat if you get hungry later"---the flight was 1 hour, I doubt I would trouble them for much."
Pros: "I finally arrived at my destination"
Cons: "he flight was from lax to SFO, the printed ticket said it was a two hour flight whereas I know it is a one hour flight. We proceeded to board the plane on time and then pushed off the gate and sat in the runway for 45 minutes fly to sf and sit there on the runway for 30-45 minutes. Which meant that we were on the runway more than in the air. I would never pick United again for my flight between la and sf as it would be much quicker and easier with southwest, Virgin or JetBlue."
Pros: "Pretty much on time"
Pros: "Due to predicted snow in Philadelphia united made the flight change easy and I arrived in Philadelphia ahead of the storm"
Cons: "Flight was comfortable and united employees helpful and considerate"
Cons: "Flight attendants in coach seemed off. Not very friendly."
Pros: "Not a good experience, never again"
Pros: "Plane comfortable smooth flt"
Pros: "After get in the air plain was good"
Cons: "That I was dealy for a day , and had to book my flight next day !!!!!"
Pros: "Flight was OK."
Cons: "Flight was about 3 hours late, causing missed connection in SFO and having to spend the night."
Pros: "No problems at all. Great experience."
Pros: "Economy class had a lot of room."
Cons: "Nothing in particular."
Cons: "Major delays and LAX was a dump."
Cons: "I was not helped at the airport and missed my connecting flight to Mexico threw areomexico. No one helped me and was at the gate, i slept in the airport last night with no sign of help an hour before travel. I now have booked another flight back to the city I came from to fly out. Very upset, my confirmation email was not sent to me, and I had no way to oneline check in. Beyond upset and wasted my money flying back and forth to lax to sfo. Kayak did not have a contact number on their website and no one at the terminal helped me. Horror story travel nightmare. I now will refuse to use kayak and extreamly upset with areomexico."
Cons: "4 hours of delayed flights. Lost bag. Had to check a carry on??? If you advertise you can carry on 1 bag you should let customer do that."
Cons: "So, late, rude flight attendants."
Pros: "Quick response to get me another Airline since I could not meet my transfer due to weather delays in San Francisco. United got me a Direct flight on Alaska. Luggage was delivers to my home that next afternoon intact. Even with a Delay due to weather the issue was handled nicely."
Cons: "Everything worked out great."
Pros: "Once we actually got on the plane and took off everything went well. Crew was very polite."
Cons: "Almost every flight I had got delayed multiple times which caused me to miss connecting flights. Had to do an emergency landing in Santa Barbara because the plane was smoking. Stranded in SB airport for almost 5 hours."
Pros: "Comfortable seating, the crew was very attentive and and we arrived on time. I will be recommending United to all of my friends and family ."
Cons: "The fire alarm inside the terminal was broken and the noise was deafening.It went on forever. Checking in was somewhat disorganized with all of the construction."
Cons: "Nearly impossible to plug in Tsa precheck when I have to do it at United's crappy website. Flight attendants were not policing courteous use of overhead space."
Pros: "New plane ! Smooth flight! Was able to sleep the whole time !"
Pros: "Good customer service!"
Cons: "The flight were delay for 2 hours."
Pros: "Perfect service"
Cons: "the airplane is really old! Don't have any amenities."
Pros: "United Flight cancelled because no available working aircraft. Did not tell us until very late at night. The lines and wait to speak to customer service was extraordinary. Could not get us out until the next day on another airline. They did give us hotel voucher but did not arrive at hotel until after midnight cue to late notice of flight cancellation and long lines at the airport. Sent bag on another flight even though we could not fly out as scheduled. Therefore we were stuck overnight without our luggage, change of clothes, cell phone charger etc... Seems United has these issues more than any other airline. Will avoid flying united in the future"
Pros: "Not much to go wrong so not much to complain about. On time, smooth, pleasant, ideal!"