Flight was great and everyone was kind and courteous
The Gate (26C) at LaGuardia was outside. We had to walk in 30 Degree Farenheit weather outside and wait to be checked in. This was not a Delta policy, but the LaGuardia Airport is undergoing renovations. An Airport Shuttle to the plane would have been so much better!
Pros: "Flight was cancelled. No other flight that day or the next day was available. Delta could offer no accommodation, vouchers, rain checks or anything. Essentially, Delta told me to go F myself. Not nice."
Cons: "I get bad weather happens, and flights get disrupted. I do not get that Delta seems surprised by this and was unable to adjust. It, essentially, threw up its hands and surrendered."
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Cons: "Seat wasn't comfortable"
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Pros: "The flight attendant (age gentleman) with the quite sense of humor, and converse with a measure of ease. A role model for others, a nice aptitude than one can learn from."
Cons: "Just keep up the good work and always work towards self development. Treat others the way you would like to be treated, with respect."
Cons: "Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM."
Pros: "compared with other airlines they were just OK"
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Cons: "Small seater aircraft was cramped"
Cons: "They wouldn’t accommodate with seating and I couldn’t sit with the people I came with. Also they served almonds and I’m allergic. The guy sitting next to me requested almonds causing my eyes to swell and my throat to close"
Pros: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Cons: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Cons: "Ice in the morning in Atlanta and Delta cancels my 6pm flight to Atlanta leaving me no flight home that night."
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Cons: "Step stairs, no help getting up or down. You should use a Laeger plane and a jet bridge. It was awful down and up and down stairs, then walking across the tarmac, not sanded,NOT SHOVELED. Have you gone mad?"
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Quick flight!"
Cons: "Didn't realize the last seat on the plane doesn't mean back."
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
Cons: "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "Made friends on the way to Maine!"
Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"
Cons: "Seats are very small."
Pros: "Get a day in NYC"
Cons: "Two daytime flights booked so can't get to Bangor until the 9:00 pm flight tonight. Aitline only coveted one night at the hotel. Had to buy a second night so we don't have to carry our bags around all day."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "Crew most helpful."
Cons: "Always like to travel with WestJet."
Pros: "Crew was good"
Cons: "Montreal airport was awful"
Pros: "not much, not even close to the service and comfort I am used to flying."
Cons: "Keep planes in working order"
Cons: "Service is awful, they cancelled a flight and they reserved the wrong flight so we couldn't get to the destination. Had to change airline and extend our flight by 9 hours with our baby. Horrrrrrible experience. Staff didn't seem to care. They put everything on their supervisor and she tried to help"
Cons: "Access to the internet and in film movies on my ipad was not functioning! Made for a longer flight not being able to watch movies."
Cons: "After landing, we were waiting on the tarmac for sometime and I needed to use the restroom I was an allowed to do so. It would’ve taken me a short short time. I went to The rear of the plane to use the restroom and was told to get in my seat."
Pros: "Everything On time Didn’t missed our connection Good"
Cons: "I don’t know"
Pros: "Getting home"
Cons: "Leaving Montreal"
Pros: "I slept throughout the flight"
Pros: "I liked the price for my flight however I booked using my AirMiles."
Cons: "I have travel with WestJet many times is the past and had nothing but good to say. This was my first time using WestJet Encore and was totally shocked and disappointed. The flight crew i found to be very rude with and had an attitude. The biggest shock was the greetings and all announcements were in English accept the safety rules where the pre-recorded tape was played. If asked about the return flight from Halifax to Montreal, one word to describe it "disaster". I was totally turned off with WestJet. I will for sure continue using Porter as I was always pleased with there service. As they say "you get what you pay for"."
Pros: "Westjet team is fast, nice and solve issues in one call. I have had very good experiences with westjet! Thank you!"
Cons: "Today in Montreal during boarding the lady coordinating did not give priority to people with children. We were at leastthree families - we were all upset with the situation. However as I have had very good experiences with west jet I consider this an isolated issue."
Pros: "Friendly crew"
Cons: "No entertainment and bag charge."
Cons: "No entertainment on the return flights Yeg/Yul !! Makes for a long flight."
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The service of the crew was fantastic."
Cons: "No food included just water and Coke."
Pros: "Very smooth flight!"
Cons: "None. All is great!"
Pros: "entertainment is good"
Cons: "im just sitting before the restroom (seat 29 C)im realy tall and the people pushing onmy seat all the time and bang my arm and the smell is realy bad and i see to much but in face for long long time because the people waiting on my place .. another bad im telling the crew and the girl she said my only option is wake the girl just beside me for asking to change the seat ...i refuse because SHE SLEEPING ! realy not happy sorry !"
Pros: "I love flying in a smaller plane. They are usually not full in the morning and so it gave me a lot of space to relax and enjoy the flight from montreal to toronto. The crew was really nice and smilling and they made sure that my pet and I had everything we needed."
Cons: "The seats are pretty thin and uncomfortable. There is no wifi or television on board."
Cons: "Staff was rude and lazy."
Cons: "avoid the westjet encore flights. planes are small and noisy. if you sit next to a window it’s impossible to comfortably put both feet on the ground. if you pay for plus seating on an encore flight you’re basically paying to get on and off first. there’s no extra room and would be more fairly priced at $10."
Pros: "The flight comes into Vancouver at a very good time."
Pros: "The flight attendants were very nice. Especially « Big John », he was very funny."
Cons: "We were delayed 45 minutes without reason, we asked to have our flights switched as we were nervous of missing our connecting flight and were told we could not switch. While we were waiting on the runway for over an hour I asked our flight attendant to check on the status of our connecting flight and she basically told us to hope for the best and that we would have to deal with it when we arrived in Toronto"
Pros: "Boarding agents were welcoming and helpful. They offer to take an earlier flight. Check-in process fast and easy. They delayed the connection in Toronto, so We did not miss our flight."
Cons: "We had to wait about 2 hours in the plane before take off and 30 min. after landing because of weather and a lack of efficient communication. That was a very frustrating and exhausting flight. Not enough space and on westjet connect on board."
Pros: "The seats were vinyl, not fabric - I prefer vinyl. It feels 'cleaner'."
Cons: "1.I did not like the flight crew announcing how great they (the crew) were at the start of announcements before take-off ---- If you are great, don't tell us, act like it - I found both crew members hardly engaging, one was sullen. 2. PA system was a little hard to understand anyway. Crew member should have put volume up and made sure was loud enough , but just seemed like wanted to use a 'cute' half french/half english accent to speak in. 3. Also this flight 3535 on Dec 21 Mtl- Toronto made me nervous although I fly often. Most nervous I have been because pilot took time to gain altitude after take off, and when landing had to accelerate then decelerate a number of times. Landing was (with 2 km/hr winds i.e. not much wind) almost on one wheel. 4. Food does not have to be so cheap e.g. sweet snack bar? Please bring back an assortment of nuts as they are at least nutritious. Thank you for reading."
Cons: "I didn’t book the flight. Was just checking and got the confirmation of booking. Called customer service and they cancelled the booking. Question is why there is no confirmation button and how continue button can confirm the booking. Kayak need to check and advise."
Pros: "Staff was great"
Cons: "The 4hour delay on the one hour flight"
Pros: "Fantastic flight!"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "The staff are always super friendly on Westjet."
Cons: "The entertainment system is terrible. It does not work on my laptop and they sell out of ipads quickly."
Pros: "Good service and on time"
Pros: "The crew."
Cons: "Everything else. Flight was delayed by over an hour, seats are slippery and SO uncomfortable. No food, no entertainment (flight was only an hour)."
Pros: "I liked that the inside of the plane was new, bright, and modern. Really great craft."
Cons: "It was a propeller plane and it doesn’t say that when you book. And they only gave water and pretzels. Nothing else. No soda, no coffee, etc. I was interested in purchasing a snack on board and the stewardess said they don’t sell on the flight because it was so short (40 min flight time.) lgehixh I could understand, but AirCanda offered a variety of snacks and drinks during the same 40 minute flight, so not sure what’s going on."
Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."
Pros: "Quick boarding and quick to disembark."
Cons: "tiny! you get what you pay for with a turbo prop."
Cons: "You should hire agents who don't lie to passengers. That's not a good reputation 4 the company. Have an office for the baggages where passengers can address their issues."
Pros: "The flight was on time"
Pros: "Flight was on time."
Cons: "Seating was very cramped, uncomfortable."
Pros: "Actual flight went off without a hitch to Vancouver no delays in air."
Cons: "We were moved gates which is understandable, however once moved the estimated time of departure was constantly changed and missed. There was a reasonable cause for delay (cleaning up puke) but took abnormally long > 2hrs. Staff did not seem to be really giving it there all (understandable as it was late and they were probably tired)."
Pros: "I liked that the pre-ordered food was given at the beginning of the flight."
Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."
Pros: "Boarding was quick and efficient, Crew was nice, competent and friendly. The Flight was quick and uneventful."
Cons: "1. Unexpected 25$ checked baggage fee 2.No meal: They only served drinks, pretzels and hard cookies. Extra food needed to be paid for. 3.Older aircraft so no entertainment options other than TV and Movies. (no way to start, pause or end any movies or programs."
Pros: "Nice and professional service."
Cons: "Having to pay for my checked-in bag."
Pros: "Customer focus and service"
Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."
Pros: "Montreal to Toronto the crew and staff was great and in a good mood and very pleasant"
Allowed last minute early boarding due to medical issue. Food? Really? Good movies
Flight attendant reminded passengers of mask policy
Fast boarding and on time.
Flight attendants were pleasant especially considering the flight was full. Charger in my seat was inoperable and no entertainment available.
Pros: "The seat seemed broken. The main issue was that all shades were down. I thought when we took off and landed , window shades were supposed to be up? I felt like I was in a dark tunnel with shades down and lights the entire flight out and it was mid-afternoon."
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Cons: "Typical tight seating, aircraft showing age."
Cons: "The wifi signup process not seemless with Android."
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Pros: "Desk attendant was very kind, but clearly had no idea what to tell us."
Cons: "See previous flight post, another delay for mechanical issues, another round of poor communication."
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Cons: "All the different prices for seats. I think it is a stupid system. Miss the good old days of air travel."
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Cons: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."
Cons: "The fact the flight was delayed for 5 hours due to weather."
Pros: "That it went smooth and had room on the flight. Crew was good."
Cons: "Need more than just pretzels on the plane to give out"
Pros: "Flights were on time. Airport was clean."
Pros: "Friendly staff"
Cons: "Didn’t get to pick seats"
Pros: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
Cons: "There was no coffee or tea available on the flight"
Pros: "The 777 is excellent. Service very friendly. Food is good. One leg flight is super good"
Cons: "Apparently the pilots are allowed to smoke on these long flights. In this trip it was not bad but on previous flights it was really bad"
Pros: "short pleasant experience"
Cons: "baggage check is always complicated .they make a big deal over small items"
Pros: "The plane was confortable and the drive also"
Cons: "The waiting time at the Toronto airport was exagerated"
Pros: "On time and pleasant staff"
Pros: "Breakfast was excellent"
Cons: "TV screen were too dark"
Pros: "Great service from flight attendants. Flight was smooth once airborne"
Cons: "Delayed Flight Seats seemed very small for an Air Canada Plane"
Cons: "My baggage did not make the flight. It took 3 days to return it to me"
Pros: "Got there with minimal delays"
Cons: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Cons: "For some reason we were forced to check our luggage (standard curry-ons) however it would completely fit to ovehead bins. Also waiting area were completely cut-off from Duty-Free shops - as soon as you passed security - no access to shopping area."
Pros: "Not a lot"
Cons: "It took two air hostesses two hours to service the entire cabin. There is a training issue. I would not fly air canada again."
Pros: "Long slow lines. Insufficient signage for US Global Entry. Too few and slow US Customs. Largest plane ever flown to Florida from Northeast."
Cons: "Flight delayed by 2 hours"
Pros: "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
Cons: "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."
Pros: "A few turbulents just before landing but great flight crew."
Pros: "Flight was smooth and pilot was knowledgeable"
Cons: "My tv screen didn't have sound !"
Pros: "Normal flight, short, nothing special about it to mention."
Pros: "Efficient boarding"
Cons: "The headphone jack on my seat was broken which for a 5.5 hour flight is quite difficult. The only compensation the air flight attendant offered was a glass of wine,which I couldn't drink due to being on medication. I had purchased 3 meals and 2 snacks so she could have comped one of them. This is the second time I experienced this on Air Canada with little to no appropriate service recovery. I had my iPad~an offer of free wii fii would have also been an option"
Pros: "Good boarding routine, I liked that you told people to wait their turn to board. Good entertainment options. We made it safe and sound."
Cons: "Was seated next to a crying/screaming baby for the duration of the flight (5.5 hours). Also was never offered any snacks (cookies or crackers). Landing was rougher then expected."
Pros: "- plane had more legroom than the usual - plane left and landed on time, an always welcome outcome for an AC flight - in flight movie selection was good"
Cons: "- plane was overbooked, and boarding took a while - staff only offered drink refreshments (ex. coke, coffee, etc) once, rather than the usual twice. The other time they just came by with water, which the flight attendant accidentally over-poured and spilled some on the middle passenger between me and the attendant. Good thing it was only water... - more turbulence than usual, but out of the control of the pilot"
Cons: "Audio jack for entertainment weren't working."
Cons: "Flight was delayed forced us to stay in Ottawa an extra night. Only compensation we received was a $10 meal voucher!!"
Cons: "Crew were very rude"
Pros: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Cons: "No food or snack. Only drinks or food for purchase."
Pros: "Tv screens were bigger and alot more newer than west jets."
Cons: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Cons: "Received my luggage after one day"
Cons: "Delayed flight, nearly missed connection, lost luggage, inconsiderate staff"
Pros: "Staff was at least friendly"
Cons: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Cons: "There was NO complementary food for a 5 hour flight. I didn't have a credit card to purchase anything"
Cons: "Squeezed in like sardines. Nickled and dimed at every turn."
Cons: "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
Cons: "Very slow service"
Cons: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
Cons: "IFE and food were awful. Space was cramped, lights left on for a night flight. AirCanada headphone rules are just dumb."
Pros: "Movies!! Newer plane too."
Pros: "Staff mice"
Cons: "Delayed , causing delays and missed apt at destination"
Pros: "The plane didn't crash."
Cons: "We were dehydrated and the flight attendants were stingy with WATER."
Cons: "It was a short flight so everything was ok"
Pros: "Crew was courteous and efficient."
Cons: "No variety in menu for a long time (business class)"
Pros: "Had extra legroom but paid for it"
Pros: "Nice staff"
Cons: "Unable to buy food or drinks on plane without a credit. I don't have one !!!"
Pros: "Direct service is nice! Clearing customs in Ottawa makes life easier."
Cons: "Buttery pretzels in both directions that are way too buttery. Crew is never overly happy to be there."
Pros: "I was very kindly provided an upgrade and seat beside was empty, it was a great flight. thank you!"
Pros: "In bad circumstances, the FA was terrific!"
Cons: "The flight was delayed pre-boarding and on the tarmac. The weather was the culprit, but we should have not kept getting misleading comments from the online system and then misleading comments about our status from the pilot. That the toilet was misbehaving was an unpleasant reality, but the FA Knew what to do. We all do better when honest communication is the norm."
Cons: "No Flight due to a missed connection. Air Canada did not even provide an airport hotel and blamed this on the weather which had to leave the previous flight. It was not weather related it was due to delays at Newark nothing to do with whether weather outside was fine. Had to pay for my own hotel."
Pros: "Quick to offer beverage and a small snack. Short flight so don’t expect much. Friendly staff"
Cons: "Snacks need to be updated. Tiny bag of pretzels. Can I have more please ?"
Cons: "Very uncomfortable. Each time I tried to cross my legs, I would hit the seat in front of me. Bathrooms were busy, which means not the cleanest. They had my husband and I sitting in different seats, thankfully a kind passenger switched with us."
Pros: "Unfortunately I can’t name anything I liked. I guess we got to our destination in one piece."
Cons: "Staff doesn’t seem to care at all. Eveytime I have travelled there are huge line ups and in the past I kept missing my flights despite being at the airport 2-3 hours prior to departure. Staff is rude and sarcastic. I keep telling myself I’ll never fly air canada again. But sometimes that’s the only option I have."
Pros: "All standard."
Cons: "Crew was annoying"
Pros: "I slept the entire flight."
Cons: "Flight was too short! ;)"
Pros: "The flight was fine ."
Cons: "I got on the plane and my seat was occupied . The flight attendant walked up and asked if I had a seat ? He said he took my seat and gave it to a husband to sit next to his wife . I said I requested this seat to sit next to my two children . He asked if I was ok , I said no. He said there is an empty seat in the last row . Why didn’t the wife moved to the seat in the back row , to sit with her husband ? Why take my seat next to my two boys without asking and give to another ?"
Cons: "Flight delayed 4 hrs because not enough crew. Despite spending 6hrs in Toronto airport, luggage did not make the plane. Had to delay the final drive home until the next day to wait for luggage to be delivered."
Pros: "It is what I expected. Nothing over and above to make the experience excellent,"
Cons: "I was told I was on standby for my flight because my flight was cheaper. But it was NOT cheap and I had to spend the next hour thinking I wouldn’t be able to fly home for Christmas. If you buy a ticket you should be guaranteed a flight. I am not flying with air Canada again. I couldn’t check in online because I had my cat with me. That shouldn’t make me lose my spot on my flight I paid for. I will not be flying with Air Canada ever again."
Pros: "Attendants on the flight there were lovely, and also took really good care of the moms who were on the plane near me."
Cons: "It's a bit more..... expressive of a flight. Not my worst flight, but not my favorite kind either."
Pros: "on time"
Cons: "gate checking bags"
Pros: "I got where I was going and it was cheap. Flight was fine. Attendants where all friendly."
Cons: "Rescheduled to increase my layover in Toronto by a few hours. Layover was long enough that I had to get baggage from carousal and couldn't pass back through security until 4h before my flight. This broke up night even more and the outside of Pearson airport security is not the nicest place to wile away hours."
Pros: "The pilot was very nice and a great pilot All the crew were very nice"
Cons: "Seats are too cramped"
Pros: "The crew onboard were really professional."
Cons: "The staff members outside the plane directing passengers off of the plane were kind of rude."
Cons: "Multiple delays including an delay upon arrival, our gate was occupied when multiple others were available. So they let us sit there......"
Pros: "Short flight"
Cons: "Cramped seating"
Cons: "They cancelled my flight twice. I had to take a bus to my destination and they wouldn't offer a hotel reimbursement"
Cons: "Every flight I had with Air Canada, there were multiple flights boarding in the same tiny little area at the same time. This was the worst in Toronto. 4 flights, all right next to each other with a common walkway to the actual gate once you've been checked in. it's a miracle no one got in the wrong plane, but I couldn't blame them if it happened. Not to mention that in the terminal, it's that much more difficult to listen for announcements regarding your flight, everyone was all lines up and trying to squeeze around each other, it was just chaos. Space your flights out better!"
Pros: "picturesque views"
Cons: "This flight literally never even happened. It got cancelled when we already boarded the plane and sat there for an hour."
Cons: "No end to delays."
Cons: "I came from Madrid to Toronto which went smoothy, but my connecting flight from Toronto to Minneapolis was delayed and ultimately canceled. My flight was automatically rebooked for two days later, however, this did not happen for everyone who was connecting to Minneapolis. The manner in which the staff and Air Canada handled the situation was extremely poor. The staff was very unclear about where to go to rebook, get our luggage, accommodations, etc. Many other flights had been canceled or delayed and I waited in line for 3 hours to rebook/arrange accommodation. If you can avoid the Pearson Airport I highly suggest it."
Cons: "Flight got rescheduled without explanation which resulted in 8 hr lahover in Toronto. Air Canada overbooked our flight. We had booked our flight in May 2016!!!"
Cons: "A late night flight was delayed 45 minutes due to no crew."
Pros: "It was a quick and easy flight"
Pros: "Staff and comfort."
Cons: "We waited on the tarmac for 50 minutes with no explanation, except that the airport wasn't allowing us to take off."
Cons: "Flight was delayed five times, several various excuses given, sometimes no excuse given. Didn't get to Cleveland until after 3 am from a 9 o'clock one hour flight. Messed up the vochure for breakfast only giving us $7 for two of us. Lied to by Air Canada staff. Finally boarded about 1:45 am onto plane with no working bathroom."
Pros: "Quick and quiet and smooth."
Pros: "It was the newest prop plane that I travelled on."
Cons: "Prop panes are still really noisy."
Cons: "Finally got off my first plane with mere minutes before my connecting flight to Windsor left. Had to run through the entire airport to make it to the flight before they closed the door, which led to my baggage not coming with me."
Pros: "The plane was small but the seats were comfortable and there was enough leg room. The flight was on time and was smooth. It would have been nicer if, with the one time drinks, a small packet of snack was also provided for a flight of 3 hours."
Pros: "Flight was in time and pleasant stewardess"
Cons: "Very lengthy lines to get through security and customs took over 2 hours"
Cons: "Baggage arrived a day late"
Pros: "Plane departed on time."
Cons: "Line ups at Pearson airport are ridiculous."
Pros: "We were only an hour late"
Cons: "Poor communication that we were going to be an hour late"
Pros: "Great flight. We did not have any food or entertainment"
Cons: "Boarding was s little slow"
Pros: "On the way to Toronto the take of, flight, and landing kind of rough. On the way back from Toronto the flight was late."
Cons: "This flight was cancelled. We were rebooked for two days later. There was no compassion, no offers of help, no compensation. Our treatment was very disappointing."
Pros: "I loved that the pilot and copilot were woman. they did a fantastic job landing especially in the turbulence we had."
Cons: "The plane seemed very old."
Pros: "They announced there would be no entertainment system so that if you wanted you could go buy a newspaper or book. Also, they gave out a courtesy card for some kind of discount for the next flight."
Cons: "There was no entertainment system - nothing."
Pros: "Roomy seat"
Cons: "No snacks, no entertainment"
Cons: "Short flight so no food or entertainment hence the one star. Would appreciate a not applicable choice."
Pros: "TVs with lots of good options"
Pros: "Good flight. Friendly attendants"
Cons: "Nothing that I didn't like"