Daily cleaning, installation of cabin HEPA filters on flights from Canada to Wyoming
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Scores according to KAYAK customer reviews
Pros: "Customer service was excellent"
Pros: "The crew was awesome and they really made the flight so much better. I loved how short the flight was - just 58 minutes from Vancouver to Portland."
Cons: "This is a turbo-prop commuter flight, so it's fairly noisy; also, there are no USB charge ports or entertainment system."
Pros: "The flight delayed but the crew was really helping! Huge thank to the lady served in the economy class AS2239 on March 4th from Vancouver to Seattle. I was not able to catch the next flight without her helping."
Pros: "Crew was very pleasant. Free wifi and available free movies/shows were great."
Cons: "Seats too small, not very comfortable and no leg room."
Cons: "Cause the flight was canceled I have to call the airlines to get the refund, which not 100% refund, it makes me disappointed"
Pros: "Great crew, nice plane"
Cons: "More varieties of snacks"
Pros: "I liked that when due to a medical reason, I was able to be given the option of rebooking my flight even though there would be a penalty and extra charges and I would need to pay the difference."
Cons: "When I called to rebook my flight within the year and about 3 months in advance of the desired date, unfortunately Latam made multiple errors and also told me that rebooking flights only are eligible for more expensive flights. Even though there were other less expensive flights that I was able to find and see online, they insisted the only flight available had a price difference of $4,000+ dollars. the original ticket was around $550 so this was absurd. Not helpful at all, how frustrating."
Pros: "The crew were very polite and helpful."
Cons: "The flight was delayed for an hour and no one could explain why."
Pros: "Comfortable seats"
Cons: "Delayed, may of been beyond the pilots control. Scrambled seating arrangements."
Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."
Pros: "Even though there was no TV screen in the headrest, we were all provided with IPads to view. The controls on the IPad were quicker than the in headset TV's. The seats were comfortable and we all received a flight packet that included a toothbrush, eye shades, ear plugs and a pair of socks for our comfort! Blankets and pillows were in our seats when we arrived."
Cons: "I missed being able to see our flight path. On a long flight it's difficult to keep track of where we are and now much longer we will be in the air without the flight tracker. My baggage was misplaced, so I was delayed by needing to fill out forms for lost luggage. Thankfully, it was located before I reached my connecting flight."
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "The flight attendant was friendly."
Pros: "more leg room in the main cabin than on other airlines"
Pros: "The stewardess was exceptionally kind to two small boys - gave them co-pilot pins."
Cons: "It was a good flight."
Pros: "The plane had far more leg room than typical airlines which was a pleasant surprise. It was newer than most, the flight attendants were polite and accommodating and the ride was smooth!"
Cons: "No complaints"
Pros: "Flew Alaska air - Plenty of leg room and much more than any qantas domestic flight!"
Pros: "Seats are ok."
Cons: "The flight schedule was delayed two times."
Pros: "Crew was fun and despite 6 hour flight was constantly engaged. The crew had a friendly, good spirited attitude!"
Cons: "We can't get boarding pass in Taipei. Hence, we have to go through Canadian immigration process to obtain boarding pass, then enter US immigration zone for US immigration process before get on board."
Cons: "International flight from Japan to Seattle. The transition at LAX was difficult. We had to go thru customs, then get our luggage, recheck it in, then walked a long way to the Alaska Air location and had to go thru security AGAIN! Then we could go to our gate..it was exhausting."
Pros: "It was good"
Cons: "Can’t really think of anything"
Pros: "N/A. Because of bad weather on Vancouver Island, my flight to Vancouver was delayed two hours and I missed my 230p flight to Seattle. Alaska had no other flights available from Vancouver that would get me to San Diego and other later flights that day from other airlines were over booked. I stayed the night and flew out the next morning on a direct flight to San Diego. The flight was fine. The flight crew was nice, they offered us drinks and snacks and the air condition worked. The reason I included the AC is sometimes it doesn't work and that's miserable. There's not too much else to add."
Pros: "Friendly service"
Pros: "The crew was very friendly and there was plenty of leg room."
Cons: "It was only an hour flight, so there was no entertainment. And the seats didn't recline."
Pros: "charging outlet"
Cons: "light delay. no service."
Pros: "Great service. Nice flight attendants."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "On time."
Cons: "Wish there was a direct non stop flight to SMF from YVR"
Pros: "Small plane and short flight. Not too much to expect other than get there on time which they did"
Cons: "No complains"
Pros: "Flight attendants were quick and efficient during a medical emergency."
Cons: "We had two hard landings (in Seattle and again in Ontario - same crew) and hit turbulence coming in toward Ontario that literally forced a flight attendant to her knees in the aisle."
Pros: "You know, the plane was crowded, it was a puddle jumper, but I was seated with another woman of a certain age who was so in sync with my joys, concerns for our world, fears for our kids, grands and greats, but hopeful that all will turn out. We were so immersed in our conversation the trip felt like 5 minutes long. Neither of us were skinny miniies and cramped in those 'child-sized' seats made no difference, we so enjoyed our visit. When disembarking, there was a male attendant who said, and I paraphrase: This plane has exits both in front and in the back, you may choose whichever one you choose, but if exiting from the rear door, please be careful (and in light of our destination, I must caution you to DUCK.' Well, Eugene, OR? Ensued chuckles, Go Ducks! and much tittering. I complimented him on his sense of humor and myself said "Alaska Rocks!". Just sayin.... Lynne Ledingham, Alaska flight 2081G"
Pros: "The overhead bins seemed to have more space than usual for non-checked bags."
Cons: "Boarding was delayed and the flight was late. This was already an evening flight, so the delay meant that I missed the last public transit train once I was home and had to pay for a cab."
Pros: "My snowboard didn't make the connecting flight, customer service had it delivered to my house the very next morning."
Pros: "Flight was quick with wonderful views of the San Juan islands"
Cons: "content with everything on this flight."
Pros: "Great customer service! The crew was super patient with me and a flight issue I had"
Cons: "I never like the drinks offered on a plane."
Pros: "Great. Had a chance to get home early"
Cons: "Bag full of very expensive ski stuff lost in Vancouver somewhere---hoping I get it back!"
Pros: "Smooth flight and easy app to handle"
Cons: "Kiosks couldn't read any of my travel documents. Even thought I checked in and about my luggage 24 hours in advance I had to form the line and check in for help."
Pros: "time of flight"
Cons: "The plane was tiny. Everyone had to check standard carry-on luggage"
Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."
Pros: "The flight was quick and we arrived early. I had more seat room on this flight than on intercontinental planes. Very smooth landing, one of the best."
Cons: "No beverage service of any kind--trip was too quick!"
Pros: "arrived earlier"
Pros: "Short flight"
Pros: "Staff was nice but o can't choose my seat when I book the flight ticket."
Cons: "I can't choose my own seat"
Pros: "On time, no delays"
Pros: "the flight was so short that nothing mattered but it was still a good flight."
Pros: "It's short flight it's ok. Not applicable on entertainment and food"
Cons: "We are just tired of spending a lot on tickets and receiving the most minimum of a snack and drink on flights."
Pros: "Super respctful"
Pros: "Great crew."
Cons: "Food, at least for first class."
Cons: "Got delayed"
Pros: "Clean Washroom"
Cons: "N A"
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Pros: "staff was friendly and very attentive to my needs."
Pros: "jFk To DCA crew is fine and helpful."
Cons: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Cons: "Person next to me overflowed into my seat…"
Pros: "It was a quick service"
Cons: "Better food"
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Cons: "Not getting turned around after flying in the air for an hour, having to get on another plane, and then landing at 4am."
Cons: "Plane was so small I couldn’t even put my backpack in overhead and nobody told me to check it even when I asked"
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Pros: "I loved flying delta comfort. I’m going to do it more often."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "I enjoyed the upholstery and comfort of the chairs."
Cons: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
Pros: "Efficient crew. Good movie choices. Clean bath rooms. However - I wish every airline in each bathroom had a notice on the toilet to PLEASE LOWER THE SEAT AND COVER! I prefer using the bathroom after another woman has used it!"
Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Pros: "Food was good Movie technology was good Staff was helpful Aircraft was spacious"
Cons: "Not a lot of family movie selection"
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "I love how attentive the crew was. Food and beverages we’re always available and I even had the chance to rest."
Cons: "Missed our connection due to a 30 flight delay because crew duty day and crew rest and had to rebook on a later flight on the same day. Downgraded from first class by the airline without any compensation."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Cons: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Pros: "the flight was on time and the staff very helpful"
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "Plane left 2 hours late."
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Pros: "People are good"
Cons: "Flight delays!"
Pros: "Very informative staff"
Cons: "Was late"
Cons: "Flight was booked via Princess for a cruise. Flight from Vacoouver to LAX was through Delta partner Westjet. One schedule number and flight number for Delta, a different set of numbers for Westjet. Westjet requires you call them for seat assignment for a fee. Just not smooth!"
Pros: "New business class configuration on Dreamliner - love that Virgin gives out pajamas, staff are always incredibly nice"
Cons: "Seats are surprisingly narrow, and lack privacy"
Cons: "The comfort seating on this aircraft was not as good as other Deltaflights. No extras or service."
Pros: "Same as Boston to Minneapolis."
Cons: "The plane temperature was too hot from boarding to landing"
Pros: "Comfortable and Clean"
Pros: "Great flight and food options."
Cons: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Pros: "Friendly and cheerful crew. Very generous with the drinks."
Cons: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Cons: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Cons: "Impossible to do beter."
Cons: "Be on time"
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Pros: "Though departure was delayed 45 minutes, service on board was superb. wine flowing, food great, Baileys for dessert, and great movie selection"
Pros: "I was happy with everything stewardess where very friendly everything went smoth"
Pros: "Friendliness of cabin crew,entertainment was good,food was good. Overall I was pleased with the service and am looking forward to flying with Lufthansa again"
Cons: "I think the process was too long in Lagos, but in London it was smooth."
Pros: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."
Pros: "Smooth flight. Friendly staff"
Cons: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."
Cons: "There was hardly any communication about the delay."
Cons: "Didn’t like the food"
Cons: "I didn’t like selection on movies"
Pros: "Tout était impeccable."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Pros: "Service, food, and entertainment was great!"
Cons: "Right before boarding I checked to see about purchasing an upgrade to business for my Wife and I because she was not feeling well and the added room would help. The Rude desk clerk didn’t even check and just spit out no upgrades. Yet once on the plane there were several empty business class seats and they stayed empty the entire flight."
Cons: "Luggage didn’t make a Lufthansa connection even though both flights w."
Pros: "Usual good service for economy class on this airline"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Pros: "I enjoyed my flight. Flight crew was amazing. Comfortable seats and lighting for an overnight flight. Food was good and stuffing."
Cons: "Headsets were collected half hour before landing (minor issue). Except for the recommendations for this flight, movie highlights were well hidden in the entertainment system."
Pros: "Entertainment choices, food was delicious, beverages available in a timely fashion, and great crew."
Cons: "Crying baby"
Pros: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Pros: "Clean plane, decent entertainment options"
Cons: "food was way below the usual Lufthansa standard had a 1.5 hour delay although it wasn't the Lufthansa fault"
Pros: "Stressed out crew. No pillows."
Pros: "The staff on my flight were the most friendly crew I have ever had on a flight. They were enjoyable to interact with and went out of their way to help guests. I also appreciate that they wake you up if you are asleep while meals are being passed out; I have missed meals on planes before which is not a great experience on a 12 hour flight."
Cons: "The only negative aspect about the flight were that the seats were a little uncomfortable. There weren't any foot pedals to lift your legs and the seats were extremely close together which was uncomfortable on such a long flight."
Pros: "The flight attendance were nice."
Cons: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."
Cons: "seat did not recline at all,"
Pros: "Lufthansa went out of their way to provide a meal accommodating my son's food allergies. I was quite impressed, since it was beyond their standard/listed offerings."
Pros: "Excellent service. Excellent food! So thoughtful."
Cons: "Seat is not premium."
Pros: "Our flight attendant in business class, Tobias (Tobi), was fantastic. He was very pleasant, attentive and professional. The food was delicious and served so promptly."
Pros: "Promptness, profesional and nice service. Everything overall."
Pros: "All went well. On time boarding n arrival. Smooth flight n landing"
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Cons: "The connections for audio wasn'y working, false contact..."
Pros: "Lots of carry on space"
Cons: "I expect cabin crew to assist me with my luggage. They were telling me to do it myself"
Cons: "The delay and the lack of movies. Seats are very small. I was sitting near a larger passenger and it was very tight. We had over two hours delay for mechanical problems with the plane."
Pros: "On time, good food and very good service"
Cons: "Economy seats were not comfortable for a long flight."
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Cons: "Bigger snack"
Cons: "Food quality"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Pros: "Great stews"
Cons: "Food, 1st class had granola bars. Live tv was advertised, but not available"
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "Typical tight seating, aircraft showing age."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Pros: "Flight was on time, crew were great."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "Find America airlines very expensive and then you check on the back charge the sea charge ."
Cons: "Don't know why they would load the plane then to have you wait for 10 minutes 15 minutes why they deal with that mechanical issue."
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."
Cons: "The front desk did not allow me to board the plane. I am supposed to attend the memorial service of my Mom who passed away two days before."
Cons: "Crew member in first class not polite at all... And there was no food on a 5hr flight even in first class."
Cons: "Friendlier service."
Pros: "The crew was very professional."
Cons: "The ability to scan for juvenile adults acting like children."
Cons: "Slow with drinks and food, late departure"
Cons: "The WiFi for the personal entertainment system wasn’t working properly"
Cons: "They need to learn from asian airlines (specifically Thai Airways)"
Pros: "I finally arrived."
Cons: "More communication about delay and lost luggage."
Cons: "A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late"
Cons: "Everything. We were incredibly delayed which happens but none of the staff knew what was happening. Different passengers were told different things and when we tried to ask questions they were far from helpful. It was not a good experience at all."
Cons: "Plane had no entertainment"
Cons: "Faster boarding"
Cons: "Saw many backpacks inefficiently stored overhead, yet I was told to check in my carry on even though I had paid to upgrade my seat. Staff extremely unhelpful and clueless."
Pros: "Got to gate on time. Attendants nice, good service"
Cons: "seats of course. No room anymore"
Pros: "I am so disappointed of this trip and United airlines"
Cons: "The worst trip with United airlines specially from Huston to El Salvador"
Pros: "Helpful staff"
Pros: "I LIKED THE WAY I WAS TREATED BY PERSONNEL AT FLIGHT DEPARTURE ZONES ESPECIALLY IN VANCOUVER AND CHICAGO. WHEN BOARDING THE FLIGHT ATTENDANTS WERE POLITE AND HELPFUL IN GETTING MY CARRY ON SUITCASE PROPERLY STOWED."
Cons: "THE OPTION TO WATCH TV WAS NOT USED AS I PREFER READING AND CHATTING WITH FELLOW PASSENGERS AND I DID BOTH!"
Pros: "Pilot kept us up to date"
Cons: "90extra minutes sitting on the tarmac, only water offered, only one bathroom working... how hard is it to at least offer soft drinks ??"
Cons: "When I was boarding the flight from Denver to Jackson the ticket agent was extremely hostile and rude. I was carrying a back pack and a small purse strapped across my shoulder which was maybe 4"x6". He shouted at me after I had handed in my ticket and started down the gangway that my purse needed to be in my backpack. I have never heard of such a thing in all my years of travel. I complied and started to put my purse into my backpack when he shouted at me "Ms. Derbyshire get back here now! You cannot be past the counter!" Your employee was rude, hostile and made me very upset as well as the other passengers waiting to board. Later other passengers who witnessed the event told me how upset they were. Sadly this is not the first time I have had issues with United. Clearly this type of behavior is in your culture. There is no need to shout at anyone."
Pros: "It was great"
Cons: "All good"
Pros: "Crew. Club soda. Safe landing."
Cons: "Pay for movie. Delayed plane that landed 10 minutes after boarding for connecting flight which was last flight of the night."
Pros: "The crew could not have been more friendly and accommodating."
Pros: "Take off and landing very good"
Cons: "I bought first/business class ticket for my wife & myself. The sitting was comparable to premium coach level, my overhead bin was occupied by someone else. Food service was acceptable. I am medium built, the lavatory was very tight I felt sorry for larger than my self."
Cons: "Unassigned seating from the beginning of the trip made the trip arduous."
Cons: "7.99 to watch DTV with very limited Choice you get more from Jet Blue Free The sound jack was worn out so I had to jiggle it to find the spot it worked and then hold it for 5 hrs They appear to be cutting corners"
Cons: "Very late"
Pros: "Good job."
Cons: "Could not get movies to play on iPad or Mac book pro."
Pros: "It was a sparsely populated flight, I was able to lay down and sleep, very nice!"
Cons: "No problems, al was fine and I slept very well. No complaints!"
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers"
Cons: "Unfortunately the first leg of our flight was delayed over an hour. Although we made our connecting flight (barely), our luggage didn't make it onto the plane. It was OK since it was our return flight and we received our luggage later the next day."
Cons: "Multiple delays labeled "operational delays" ended up "canceled due to weather" even though there was no weather anywhere sin the country at the time. Our plan was at the gate from the night before but they just didn't have crew to operate the planes."
Cons: "I don't like delays..."
Cons: "I don't understand why you don't load from the back of the plane first, it just makes more sense."
Cons: "I am young but I am in heart failure and have an artificial heart. I had requested wheelchair service so I didn't overexert myself at the airport and was wheeled right up to the gate. There were two other older passengers in wheelchairs, one on either side of me. When it came time to pre-board flight attendants came up to both men and helped them on board. They ignored me. Then they announced regular boarding. I had to remove my bags from my lap and get up out of the chair and go to the gate to say I needed to preboard. The man looked annoyd and said they had announced it. When I explained how no one came to me but they did the others he said I could go now. I said I needed help with my bags and he acted VERY surly and put out. He did help me but I felt like they assumed because I was young I couldn't possibly be sick and treated me like a liar."
Cons: "See above."
Cons: "Awful service,"
Cons: "Late departure and subsequent late arrival."
Pros: "The cabin was clean and the staff was polite."
Cons: "The food that was supplied was meager!. When you fly half way across the United States and get 2 cups of a soft drink, no peanuts or chips; that is terrible."
Pros: "Nothing much"
Cons: "Your refund or rescheduling policies."
Pros: "Was quick enough and on time."
Cons: "Please start charging obese customers more money for their tickets. Seat I was in had me squished because the other passenger was so big. Its not fair that I have to give up half of my seat."
Pros: "It had been years since we last flew UNITED. Honestly, we were a bit apprehensive after learning of friends' negative experiences but we moved forward with our plan. The flight was smooth, and ahead of schedule and the crew was totally on top of their game. SPOT ON!"
Cons: "If I would make ANY suggestion, it would be to load people from the back of the plane to expedite loading. Your current 'zone' approach results in lots of waiting for passengers lo sitting in the back....as the front passenger's mess around, trying to get themselves situated...CLUELESS that there are a hundred others WAITING in the aisle, as they tussle with their sweaters, purses, tech equipment, etc. (if you get my gist!). Just something to consider....."
Cons: "there was no in-flight entertainment."
Cons: "Crowded seating."
Pros: "Crew and services"
Cons: "in flight movies were not free while most other airlines offer passenger free in flight entertainment."
Cons: "Did know till we got on the flight that if we wanted entertainment that we had to down load a appt. so that was annoying."
Pros: "All good"
Cons: "Didn't fly this leg on United, but rather on Air Canada."
Cons: "I was in the very back seat, and the lady in front of me had her seat leaned back the entire time. I had no room, and was extremely uncomfortable"
Pros: "The crew was very helpful"
Cons: "The fiesta packet of food is terrible, the coffee creamer was curdled in 3 different cups that I tried"
Airlines flying from Canada to Wyoming have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Canada to Wyoming
Masks required on board, masks provided on flights from Canada to Wyoming
Social distancing seating
Middle seats unavailable to book on flights from Canada to Wyoming
Testing for antibodies, testing for symptoms for flights from Canada to Wyoming
Waiving of change fees. Search flexible flights from Canada to Wyoming