Daily cleaning, installation of cabin HEPA filters on flights from Chile to Chicago O'Hare Airport
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Chicago O'Hare Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Chicago O'Hare Airport is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Chicago O'Hare Airport with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Chicago O'Hare Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Same crew and great experiments again"
Pros: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."
Pros: "Very controlled and safe Covid procedures. Outlets and screens at every seat."
Pros: "Felt very clean and so glad they are not selling every seat"
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"
Cons: "Small plane, feels cramped"
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "The crew did their best to deal with delay."
Cons: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Cons: "No sandwiches for sale just snack boxes"
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pros: "It was ok"
Cons: "Seat the family together"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Cons: "Smooth on time flight"
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Flight left on time"
Cons: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Pros: "Amazing crew and clean cabin."
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "On time/ early arrival!"
Cons: "Most bring on 2 large carry ons slowing down boarding an de- planeing."
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "On time"
Cons: "Small aircraft"
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Cons: "Break downs again... At least this time they found another plane."
Pros: "Flight attendants were pleasant."
Pros: "Friendly service, comfortable seat, on time, no issues."
Pros: "The crew was great"
Cons: "The flight was 4 hours delayed"
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Cons: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Pros: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Cons: "Too tight and seats not comfortable."
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Cons: "The delta studio didn't work with Android 8"
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Cons: "Very uncomfortable, seats did not recline and seats way too close together."
Pros: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Cons: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Cons: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."
Pros: "Great customer service at check-in, gate and wonderful crew! The flight attendants were some of the best I've had on any airline."
Cons: "We were seated in the back row and the seats did not recline. What made that even worse, is they are COMPLETELY upright. I mean you are sitting at nearly a 90 degree angle! The other rows un-reclined had more recline than the last row. This was an older 737 and those seats never should have been installed on that plane. Luckily, there were a few empty seats and we were able to move, although not together. 3 of our 4 flights were on newer planes, and on one other flight we were also seated in the back row. But, those seats reclined and were as comfortable as any other seat on the plane. COPA, if you're reading this, kudos to your great operation, but do NOT use that horrible old 737 on such a long flight. Or, only use those seats for standbys!"
Pros: "see previous comments"
Pros: "The crew was wonderful. They were very attentive throughout the course of the flight."
Pros: "The service"
Cons: "Good service"
Cons: "More leg room"
Cons: "Too warm in cabin. Someone was sitting in my seat 7D and actually began to negotiate w me to sit somewhere else."
Cons: "7 hours late. It was supposed to leave at 7pm, it left the gate at 2:30 am !!! Zero sleep. Gave a $10 voucher"
Pros: "It got me back to Chicago."
Cons: "It was so uncomfortable - the seats were horrible and the temperature on the plane was way too hot the entire flight."
Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "Boarding was all in Spanish. I recognized our group number though, so figured it out, but it’s always nice when it’s repeated in English."
Pros: "The breakfast was good, warm, fruits were fresh."
Pros: "Leg room, crew"
Cons: "Old equipment"
Pros: "The stewardess was very unprofessional and being racist"
Pros: "Always is on time"
Pros: "Crew were nice and polite"
Cons: "Business seats are less like Business and more like a better Premium Economy seat."
Pros: "The seat had extra leg room, BUT..."
Cons: "The seat's cushion was pulled out from the backrest, making it a very uncomfortable seat & giving me Backpain. (This was the seat next to the window, not the middle seat.)"
Pros: "The flight attendants were good to everyone and the plane was either new or very close to it"
Pros: "Great overall experience. Hassle free."
Cons: "Lo últimos grupos deberían pasar primero."
Pros: "On time, clean, and non stop, the latter being the best! First flight was a newer plane, and appreciate the USB ports. Older plane on return flight, but got home safe and sound with a little extra time to spare. That's a good trip in my book."
Cons: "Nothing negative."
Cons: "No complaints"
Pros: "I got upgraded to first class. Awesome experience"
Pros: "Food decent. Alcoholic drinks included. Good service."
Cons: "No TVs on headrests. Sometimes not even a movie on a 5h flight??"
Pros: "The food was pretty good."
Cons: "After boarding the plane, we sat on the runway for like 30 minutes waiting to take off. Nothing was said and no explanation was given as to why we had to wait 30 minutes to take off."
Pros: "Is one time"
Cons: "We did not have the little TVs"
Cons: "I went through security at Lima Peru (Jorge Chavez International), everything was fine. I arrived to Panama, and the gate was next door which is just great awesome. The bad part was that I had to go through a security check once again there, although I had not left the airport since I left Lima. I went through the exercise, I was told that there would be no liquids (8 oz bottle of water, soda, etc) allowed passed that check point. Yet they were selling these items next to the gate. It made no sense why this checkpoint and why the liquid restrictions. Once in the area if I wanted to go use the restroom or whatever I needed to go through the checkpoint. There were 6 Copa employees manning this station, that's extra expense that the company passes on to the flyer for a step that should be evaluated and look at to see why other airlines do not do this. I was not the only one getting frustrated with this setup, but also passengers that did not speak Spanish they could not communicate with Copa employees. I saw this liquid restriction with Spirit Airlines in Lima, and I decided not to fly with them any more, no matter how inexpensive their fares were. Spirit told us that it was US law that made them have people throw away their drinks, although they were bought in a secured area. To me this was just a way to charge for drinks on the plane. I never had to throw away my drink if I had bought it in a secured area."
Pros: "On time departure from the gate."
Cons: "To board the plane in Panama City passengers had to go through a second security screening and were therefore unable to bring bottled beverages onto the plane. Once through this second security there was no where to purchase water. The free never came through the plane to offer more beverages after the meal service. Many passengers got up and corralled at the back of the plane to get water. I watched a flight attendant drink from one the large bottles herself and then presumably serve to a customer."
Pros: "My experience with Copa is that they are efficient yet customer friendly and changing planes in Panamá on trips to South America is usually quite convenient."
Cons: "Copa has a tendency to leave the "Fasten seatbelt" sign on for long periods of time, even when there is little to no turbulence. This makes it difficult to know when to move around which is unfortunate on a 6+ hour flight."
Cons: "Why would you put a cartoon on to watch??"
Pros: "Flight crew were polite and good. Flight was relatively good with excellent entertainment."
Cons: "Despite early check-in, +3hours, and we checked in together; my wife and I were assigned seats that were not together. The boarding staff didn’t even mention that fact or explain why the sitting arrangement was so. It looked like she was just trying to sneak it through. I understand that many people might have pre-selected their seats online and her choices were limited, but a notification would have been nice."
Pros: "The food"
Cons: "Maybe a lil more movies"
Pros: "The food and service was great!"
Pros: "Friendly and Courteous employees. Flights were on time."
Cons: "Gates were not available upon arriving at destinations. Once we had to take a shuttle bus from plane to gate."
Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headset didn't work well."
Pros: "Airplanes seats"
Cons: "No dinner was served"
Pros: "Boarding was very easy and fast"
Cons: "Nothing wrong. Complete perfection"
Pros: "All of my grievances regard the Panama staff at the airport and on the plane, the staff and services at O'Hare were top notch. Customs was extremely fast and efficient and everyone was friendly and did their jobs well. As far as the Panama airlines go, the food was okay, nothing special but not disgusting, and not all the flight attendants were unpleasant."
Cons: "The worst thing that happened was mean spirited security guards at the airport did a security check before allowing us to get to our gate. They forced us to dispose of a bottle of water that we had bought at that very airport. We were then quarantined into a waiting area with no seating and no access to other water, bathroom or food. Then on the plan we were offered beverages twice, so I was only able to get about six swallows of water from Panama to Chicago. Dehydration makes a plane ride a lot less healthy and comfortable. The staff was mostly unpleasant, the seats were really small and uncomfortable (more so than any other airplanes I've been aboard), and for some reasons they kept turning the main lights on and off, allowing us to sleep and then waking us all up for no good reason. Unbelievable."
Pros: "The people from Copa are so helpful answer questions I like that."
Pros: "The service by the crew in providing the food and drinks was excellent."
Pros: "Don't you know this information already?"
Pros: "The crew was friendly and helpful"
Cons: "No coffee :("
Cons: "The staff at Copa are courteous, and they helped with accomodations overnight in Panama."
Pros: "landed safely. no f trump supporters yelling!"
Cons: "Need to add inseat entertainment for all flights."
Cons: "Seats looked older generation and configuration not great"
Cons: "Muy mal el embarque y la entrega de maleta express pésimo servicio, al embarque me hicieron entrar como si estuviera abordando y luego me hicieron esperas como si estuviera afuera esperando el llamado de mi fila en zona de embarque"
Pros: "Yes ..... but you have to pay in order to fly confirtable , they dont give you alternative!"
Cons: "Not to pay for ítems that are bebefits with Workdmember credit CARD Santander I paíd luggage and they dont return money baca even if you made the mistake"
Pros: "Everything on time. 30 minutes ahead of schudle"
Pros: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"
Pros: "Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals"
Pros: "I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?"
Cons: "The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!"
Cons: "We got off onto a shaky set of stairs that surely would have been a safety violation in the states."
Cons: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"
Pros: "Organized well"
Cons: "Seat crowded too much"
Pros: "Nothing in particular"
Cons: "Organization, information and communication"
Pros: "Make you feel at home with the chilean way of beeing"
Cons: "The rates"
Pros: "Friendly employees"
Cons: "Seat pitch"
Cons: "Couldn’t check in on line"
Pros: "Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster."
Cons: "The boarding process was disorganized."
Cons: "Rude staff"
Cons: "Taste of new menu"
Pros: "The aircraft room and comfort"
Cons: "It actually was all good"
Cons: "Late departure without giving any reason."
Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Pros: "more space in coach section, between seats"
Cons: "less space for legs in seats."
Pros: "LAN moved to departure gate five minutes before scheduled Board Time from downstairs shuttle bus to plane, to a walk on gate to plane."
Cons: "Original schedule pulled in one day due to Hurricane Irma cancellation/rebook from MIA to SCL. LAN wanted $280US to change ticket. I paid $160US for ticket originally. No sympathy from LAN for hurricane impacted travelors. Extremely poor customer relations!!"
Pros: "It was comfy"
Cons: "When I got to Miami, I wasn't assisted to the next gate"
Pros: "Landing was perfect!"
Cons: "The space"
Cons: "Delay, boarding through shutter, unsafe shutter parking,"
Pros: "Cumplimiento fe horarios"
Cons: "Cambiaron el aeronave y aeropuerto."
Cons: "I'm still in Miami airport having spent the night here. I understand I will need to spend the night tonight in Sdantiago airport prior to going to Córdoba tomorrow. Not one apology from the airline for this debacle. Despicable"
Pros: "Clean airplane"
Cons: "30ish minutes of delay"
Cons: "Seat space,"
Cons: "Foods service was very very slow. Foods were not good at all"
Cons: "My checked bag never arrived at my destination. The only clothes I have are the clothes I'm wearing."
Cons: "Delays, poor English explanations, disorganized boarding"
Cons: "Boarding process was a mess. Not a smooth process at all."
Pros: "Gave good snacks"
Cons: "Annnouncements weren't clear in English or Spanish only in Portuguese"
Pros: "Todo funcionó de acuerdo a lo planificado."
Pros: "todo muy bien"
Pros: "Fabulous staff"
Cons: "Long boarding times waiting too much"
Cons: "To short connection"
Cons: "My wife and I had a 3 hour, 15 minute delay because of a hydraulic issue. I understand that this needed to be repaired or checked out. However, it would have been helpful to have received periodic updates from the crew about what was happening. We went for over an hour without knowing what was going to happen while we sat on the plane."
Pros: "The schedule"
Cons: "The stop in Lima"
Pros: "Everything except the cramped, smallish seating and the narrow cramped aisles."
Cons: "The cramped, small, tiny seats and the narrow cramped aisles."
Cons: "LAN told us our bags were coming in the next 2hrs all day & they never arrived! They were clearly telling us lies the whole time."
Cons: "Baggage fee of $150 for one extra bag, under 50 LB limit. This was the worst experience I have ever encountered. I felt gouged."
Cons: "Liked everything"
Pros: "crew and cleanliness"
Cons: "Uncomfortable spacing of seats on short flights a nightmare on long hauls. Have to assume the distance between seat and seatback ahead is now a safety issue should an emergency evac. be necessary. Had to argue over an imposed seat change despite holding a 2 hour old agent issued boarding pass. Gate agent plainly lied in claiming an equipment change was making it necessary. At start of trip (1/14), not allowed to board connection and suffered an additional 5hr. layover delay due to baggage transfer problem. No compensation of any type graciously offered for any of the inconveniences."
Cons: "Nothing it was great Aeromexico is the best"
Cons: "Nothing everybody treated us with respect"
Cons: "Everything was perfect"
Pros: "The seats were comfortable; however, I have always had great luck with the Aeromexico crew."
Cons: "The boarding process was not well executed; I know this also involves the airport. They called the various groups to board and then we stood in the ramp, closely packed, for about 20 minutes before they started loading the plane. Also, for the flight, most every seat was filled. Given the concerns regarding the Covid-19 pandemic, the close placement of passengers was concerning."
Cons: "I think no social distances between passengers"
Pros: "Very nice crew"
Cons: "Limited alcohol"
Cons: "Plane was delayed for an hour, Mexico city federal police was there and some other teams to ask quest about if someone had approached us to hide something or if they touched us without our permission...it's was weird but this delayed the whole trip."
Pros: "Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane."
Cons: "Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve."
Cons: "It was excellent"
Cons: "Price is OK"
Pros: "Our whole trip was great!"
Pros: "They serve some food"
Cons: "Charge for bags Left late"
Pros: "Very organized and on time"
Pros: "No tanta supervisión en el peso de maletas."
Cons: "Lost my luggage"
Cons: "I buy a flight ahead of time so I can be back home on time to work, I get it delays can happen, there was already a delay to start off well, turns out the flight is OVERBOOKED & even tho I arrived 3 hours earlier prior my flight I had to wait 9+ hours for another flight. If you don’t have enough seating available don’t sell a ticket that you know doesn’t exist. It’s not the first time it happens with Aeromexico, their airline is HORRIBLE & I didn’t expect with my first experience with Kayak to be just as bad. Never buying a flight through this website ever again nor am I planning to fly with Aeromexico."
Cons: "Flew from Mexico City to Chicago, the fight itself was fine, the problem was that my luggage was emptied! Everything I had was taken out of my luggage, this had to happen during check in the Mexico airport. I have tried contacting Aeromexico by phone multiple times and no one has been able to help, I finally spoke with a representative who advised to email firstname.lastname@example.org and to wait 72 hrs, have done this twice with no response. This is going on two weeks now and have not been able to resolve my issue!"
Pros: "On time"
Cons: "They charge for luggage"
Cons: "was forced to switch seats by a stewardess from my window to an aisle because some people wanted to sit together on a 9 hour red eye. really pissed me off as I bought the ticket early because I could get a window seat for this. I had been assigned thr window but didn't want to cause a scene."
Cons: "My luggage was ripped with a box cutter or blade."
Cons: "Not being able to get checked in onn a more timely basis. The long and slow line when you were finally able to check in."
Pros: "I was able to get home."
Cons: "Check-in at GDL airport is completely insane! They should have a line for those who have already pre-checked themselves and just need to drop off their luggage."
Pros: "Flight stewardship exelent"
Cons: "Tunnel passage was frozen had to wait 20 minutes, luggage carrusel not working from landing to exit the airport took" 2 "hrs ridiculous. .."
Pros: "Excellent service I will travel with aeromexico again."
Cons: "Did I have to pay for my baggage"
Pros: "On time,,sorta"
Cons: "I paid $30usd for my sister and I to have priority boarding and more spacious seats. We were boarded in zone 3 and had the same seats as the rest of economy. I contacted aeromexico for a refund and was told to email my complaint to 2 separate email addresses for a refund. I did as instructed and but did not receive a reply. I disputes the charges with my bank and they immediately paid me back. Aeromexico, you are a joke and I hope your sceem to fraud people out of their money comes to surface soon."
Pros: "I liked that the flight departed and landed on time."
Cons: "The flight itself went well. The best part of it was the professionalism of the staff. The worst part was waiting more than an hour for the luggage to come out of the carousel. This is a record for me. Only two flights arrived at that time at O'Hare International Airport."
Pros: "Everyone very nice people"
Cons: "Everything was great"
Cons: "Was late by an hour in birding. Also, was charged for checked bag, when their webpage states that one was included."
Pros: "I liked the meal and courteous attendants, however getting served at 3am was a little strange."
Cons: "We waited on the tarmac for 90 minutes waiting for 20 passengers from another flight. That's too long... we missed our bus in Chicago because of it. My seat was also broken and wouldn't lean back, making for a long, sleepless night."
Cons: "I must to payfor my equipaje"
Pros: "Good service On-time Friendly Great movies"
Cons: "They made me check my carry-on due to lack of space"
Pros: "On time and comfortable."
Pros: "Free light meal, drinks, and entertainment."
Cons: "My seat was moved even though i had paid extra for my seat."
Pros: "Everything was perfect"
Cons: "Had trouble getting movies in English"
Pros: "Movies snacks coke very friendly"
Pros: "Everything was excellent except for the treatment in Mexico with aeromexico when registering my luggage, poor customer service."
Cons: "I am not sure if it's something new that you guys changed but on my way back from Guadalajara to Chicago they charged me for my luggage, but when I flew frome chicago to guadalajara they didn't charge me I don't know if it was something that change that I wasn't notified or what but I don't think that was fair that I had to pay without me being notified that there was a change if there was one , other than that everything else went great"
Pros: "The crew onboard were very nice and attentive."
Cons: "At check in, they had me stand in the same line three separate times. Aeromexico personnel were very rude and even threatened me that I would not be able to fly. They were very inflexible and made me feel that they don't need my or anyone else's business. Even the supervisor enforced the rude behavior of the check in staff."
Cons: "Landing was rough but then it is Mexico City"
Pros: "Emelio aranda"
Pros: "There was no entertainment on the plane. It would ne nice if they had wi-fi"
Pros: "No complaints"
Cons: "Older aircraft, tight seats."
Pros: "The boarding process was very smooth and we took off early and the crew was great and then we also arrived 30 minutes early."
Cons: "Nothing could be changed."
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "Great service."
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Pros: "It is good"
Cons: "No tv on seat. Those dumb comedy tv show"
Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."
Cons: "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."
Pros: "Aircraft comfort and entertainment options"
Pros: "I like it! Thank you, kayak"
Pros: "Friendly and prompt service."
Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."
Cons: "Aircraft need to be updated. Or price should be credited when you get such an old aircraft."
Pros: "Entertainment and great beverage options"
Pros: "Seat were comfortable and I didn't feel claustrophobic."
Pros: "Todo muy bueno"
Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"
Cons: "Boarding late"
Cons: "Everything. DELAYS___DELAYS"
Pros: "Pretty comfortable"
Pros: "On time."
Cons: "Got cancelled"
Pros: "very smooth, ontime ride.. kool"
Cons: "everything was ok"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
Pros: "The TIMING AND ATMOSPHERE"
Pros: "Upon sitting down, I was able to fall asleep almost instantly. The helpful stewardesses were constantly aware of my needs."
Cons: "Check-in desk seemed confused and unorganized. Two very friendly ladies were helping out but were on different wavelengths."
Cons: "Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling."
Pros: "Very professional"
Cons: "We didn't leave on time"
Pros: "Everyone was gracious and very helpful. Wheel chairs waiting at each stop. Special ramp installed at CHO, VERY HELPFUL."
Cons: "EXTREMELY LONG CHECK IN & SECURITY LINES"
Pros: "On time arrival despite two issues at the departure gate"
Pros: "Service, comfort, timeliness."
Cons: "Food was marginal, especially the chicken in the salad, which was petrified."
Pros: "Everything was very professional."
Pros: "Boarding was smooth"
Cons: "It was fine"
Pros: "Roomy & comfortable seating for such a small aircraft"
Cons: "Late boarding, over an hour"
Cons: "Gate changed and baoarding time changed countless times."
Cons: "No tv."
Pros: "Both planes were delayed"
Cons: "I did not appreciated getting to my destination so late."
Pros: "This was ok"
Cons: "Touch screen for movies is hard to use"
Pros: "Safe. Secure. Nonstop. 2 meals. Affordable. Polite attendants. Free wine. Movies. TV shows. Free headphones. Pillows. Blankets."
Pros: "Not Pplicable because I never made it to Charlotte"
Cons: "Pecan Chicken was cold!"
Pros: "had onboard in seat entertainment. Mostly TV shows but not bad."
Cons: "Center seat, group 3 boarding, poor seat spacing in coach."
Airlines flying from Chile to Chicago O'Hare Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Chile to Chicago O'Hare Airport
Masks required on board, masks provided on flights from Chile to Chicago O'Hare Airport
Social distancing seating
Middle seats unavailable to book on flights from Chile to Chicago O'Hare Airport
Testing for antibodies, testing for symptoms for flights from Chile to Chicago O'Hare Airport
Waiving of change fees. Search flexible flights from Chile to Chicago O'Hare Airport