I was on a Germanwings flight operated by Lufthansa. Smart fare and Basic fare ticket holders do not get many of the regular offerings. We were not even allowed to board the plane the regular way.They made us go out on the tarmac, walk around the airplane, and climb stairs to the plane with our carry-on bags...all under the rain! Personally, I've never seen this on any flight to the US, and 'm too old for that. Only the business class passengers were allowed to board the plane through the walkway. They charge for earphones, access to the entertainment (music/films, etc.), for coffee...and the food was not sufficient. My ticket cost aprox. $1000 from Cologne to Miami. I should have been able to get free coffee for that amount :)
I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.
Ich war in dem Glauben das ich LH fliege. Eurowings hätte ich nie gebucht, insbesondere nicht, wenn ich über deren Konzept informiert gewesen wäre. Kopfhörer Euro 3,50, Entertainment 9,90, Getränke, Snacks alles extra zu bezahlen. Essen ungenießbar. Keine Decke, kein Kissen, unbequeme Sitze. Zu wenig Toiletten, keine Seife. Landung in letzter Ecke, im Uraltgebäude vom Miami Flughafen. Äußerst unschöne Erfahrung.
boarding area to Frankfurt was cramped. Not quite sure why two flights were scheduled for the same gate and caused confusion when both grouos wwre asked to board the plane
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