flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.
I was on a Germanwings flight operated by Lufthansa. Smart fare and Basic fare ticket holders do not get many of the regular offerings. We were not even allowed to board the plane the regular way.They made us go out on the tarmac, walk around the airplane, and climb stairs to the plane with our carry-on bags...all under the rain! Personally, I've never seen this on any flight to the US, and 'm too old for that. Only the business class passengers were allowed to board the plane through the walkway. They charge for earphones, access to the entertainment (music/films, etc.), for coffee...and the food was not sufficient. My ticket cost aprox. $1000 from Cologne to Miami. I should have been able to get free coffee for that amount :)
Ich war in dem Glauben das ich LH fliege. Eurowings hätte ich nie gebucht, insbesondere nicht, wenn ich über deren Konzept informiert gewesen wäre. Kopfhörer Euro 3,50, Entertainment 9,90, Getränke, Snacks alles extra zu bezahlen. Essen ungenießbar. Keine Decke, kein Kissen, unbequeme Sitze. Zu wenig Toiletten, keine Seife. Landung in letzter Ecke, im Uraltgebäude vom Miami Flughafen. Äußerst unschöne Erfahrung.
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
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