Pros: "Friendly crew members."
Cons: "Check-in procedure."
Pros: "Entertaiment was good, seat was ok"
Cons: "Internet could be faster."
Pros: "JetBlue crew was awesome"
Cons: "this time around the whole experience was great"
Pros: "Ryan the Mint class attendant was amazing"
Cons: "The cod was ... fishy"
Cons: "Delays and nonstop messages about ETAs and gate changes"
Pros: "Great legroom. Got in a bit early which was fantastic. Appreciated a mid-flight update from the pilot."
Cons: "Earphone jack did not work so I couldn’t listen to any movies or shows — shouldn’t sell a seat on a 5 hour flight if entertainment isn’t working. Plane also felt like it could have been cleaner."
Cons: "More complimentary food options given it’s a 6 and a half hour flight."
Pros: "They were very communicative and snacks were free"
Cons: "faster route, but not pilot's fault"
Pros: "Great service and amenities!!!"
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Wonderful experience with Jetblue"
Pros: "Sleeping in"
Cons: "Sleeping in longer"
Pros: "The colors"
Cons: "THERE ARE ONLY 1-2 STAFF MEMEBRS AT TERMINAL 5 JFK (busiest ailier in the world) for 309+ passengers an hour that’s not enough. I booked with you guys and paid extra money for worthless travels, but no. Never again with JetBlue"
Cons: "Very turbulent flight and overcrowded"
Pros: "I slept a lot, there is more space than most planes"
Cons: "We were delayed by 3 hours, the flight had so much turbulence throughout, no water was passed out during our delay, in fact, it took way too long for beverages. When I boarded and settled in, a flight attendant was crushing Ice for about 30 minutes and the flight crew in the back was really loud during the flight when most of us were trying to sleep."
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Pros: "Missed flight gate changed not enough notice"
Cons: "Gate changed not enough notice missed flight"
Cons: "Departure was delayed, then it made an unscheduled stop in Jamaica for refueling! A 3 hour flight ended up taking 7 hours. On top of that the plane did not have a way to recharge a cell phone. The entertainment choices as well as the tv screen were poor and then there was no way to turn off the screen."
Pros: "Studios were nice."
Cons: "Was expecting to buy a meal and only could purchase the snacks. Movie screen is very out dated."
Pros: "Charging port, tv with lots of options like music, tv, and movies. free snacks and beverages."
Cons: "delays and gate was switched last minute and I wasn't notified so was very close to missing my flight"
Pros: "The pilot was on it, time for some new planes."
Cons: "The plane left the gate 35 min late, went to take off the pilot saw a water leak returned to the gate. Finally fixed than went to leave the gate the 2nd time and there was another malfunction. 2 hours later finally took off. When we landed at lax we had to travel across the runway for quite awhile to our gate where we had to wait another 45 min for the other plane to leave before we could park."
Pros: "Thank you for the leg room! While all the other airlines are packing people on the plane like sardines, thank you for treating your customers, especially the economy customers like human beings. I can’t emphasize enough how much that will affect my travel choice and I am not even a person of big built."
Cons: "The head rest did not have the bending capability so the head can’t rest comfortably to either side while sleeping."
Pros: "Unpleasant. I requested some water, it arrived far too late. I stated I had diarrhea. The staff stated “Take your seat.” I stated I was under a doctors care for some injuries, I needed to be able to stretch my hip.” Once again the staff stated “take your seat.” The staff was rude, condescending, seemed annoyed and angry with having to do their job. I declare under penalty of perjury the formentioned is true and correct under the laws of the state of California. Karen Schuber"
Cons: "See above please."
Pros: "we ended up getting upgraded to seats with more leg room. the crew was very nice and accommodating!"
Pros: "DirectTV and snacks."
Pros: "Crew on ground and in air were great. Great entertainme"
Cons: "They ran out of food to purchase. Not even one choice of food. They kept pushing snacks. Stock more food!!!"
Pros: "everything was good except that I didn’t like to pay for blanket"
Cons: "to pay for blanket"
Pros: "Very smooth pleasant flight"
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "New plane with self service snacks and drinks."
Pros: "Courteous staff"
Cons: "Long delay in cold terminal"
Pros: "Quick security check."
Cons: "Temperature to hot in main cabin during flight."
Pros: "They made a potentially difficult departure from JFK in a snowstorm super easy. And they couldn't be more helpful."
Cons: "Man, the regular seats are just too small."
Cons: "I arrived 2 hours early. Security lines were long. I had to run to the gate as they announced that the plane doors were closing 20 minutes before takeoff."
Pros: "my wife was unable to use her ticket, so i had a seat between me and and the next passenger. very comfortable. Plus your plane had more leg room and complimentary television."
Pros: "Food and drink provided on flight. That's amazing!"
Cons: "Nothing :)"
Pros: "Flight attendants"
Pros: "Free internet, great landing."
Pros: "Free wifi and direct TV."
Cons: "Temperature on plane was too cold. I as well as others were freezing."
Pros: "Free food."
Cons: "Wrong sandwich. Soggy sandwich. Sound was scratchy. Movies need closed caption option."
Pros: "Jet Blue is always a great experience due in great part to your staff! I was running late. They accommodated. The flight was late but the checkin crew was stellar and kept us informed and in a great mood. Then the flight crew took it from there and they were, as always, true professionals. Thank you!"
Pros: "Read some reviews regarding tardiness but our flights out of LAX and return from NY (go see US Open Tennis Championship) were either on time or early. On-board entertainment was great since we can watch LIVE matches from US Open on the return trip. However, you have to bring your own ear phone/head set otherwise it will cost some $$. Free WIFI too"
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Pros: "Boarding was easy. I like the Dunkin Donuts coffee"
Cons: "My overhead light and tv we're both not working. The stewardess was rude when I brought it up. Told me to move to the next empty seat dismissively. I bought a window seat on purpose and did not want to move. My concerns were left unaddressed"
Cons: "They don't have free meal services and they ran out of the meals you can purchase, we weren't pleased"
Pros: "The staff, the service and the overall flight experience!!! Best flight ever1"
Cons: "Nothing! Everything was great!"
Pros: "The free wifi, snacks and service was awesome."
Cons: "I didn't like the food selection on the menu."
Pros: "Boarding, crew, bathrooms, entertainment, smoothness of flight, wifi"
Cons: "Always hope for more than water and pretzels, but those days are gone I guess."
Cons: "Lots of passenger we were cold we needed a blanket and there were no more ."
Pros: "On time"
Cons: "When they were giving safety instructions we couldn’t see the videos. I’m glad nothing happened. They manage to fix the issue with the entertainment after dinner."
Pros: "Nice plane and airlines"
Cons: "The particular seat I was in was horrible."
Pros: "The entertainment and food!"
Cons: "Not having to wait 4.5 hrs due to mechanical issues :("
Pros: "World's worst business class both directions. I can honestly say I have never had worst airline food. There is no level of service. You don't get a drink for 90 minutes into flight ithen the flight attendants height for the rest of the flight and never come out again in Business."
Cons: "Try bringing drinks around. Refill the bar. Provide cups."
Cons: "Flight was delayed"
Cons: "Delayed the flight by 7 hours and there wasn’t an available gate when we landed. We had to wait another hour to deplane"
Cons: "We waited for 5 hours in El Salvador airport"
Pros: "This was the second time I was flying on this flight and it was great. Crew was awesome on the plane"
Cons: "Avianca overbooked the flight by 10 passengers. They would not board the flight until they got 10 volunteers to except only $240 voucher for delaying their flight by one day. It took them three hours to accomplish that. The hot food had been delivered on time to the plane, so that also sat for three hours. By the time it was served during the flight it had turned to rubber. This was all together a dreadful experience. We missed our connecting flight in Los Angeles and Avianca airlines provided no help on that. ."
Pros: "This airline was horrible with crew that was highly unkind and stole our duty free products."
Cons: "Crew, service, poor attitude, inability to help passengers. Never retrieved duty free products that we paid for."
Pros: "Movie selection was good, power outlets were helpful."
Cons: "I'm 6'2 and there just isn't enough leg room to relax especially when person in front of you puts seat back."
Pros: "One of the best flights I have had the pleasure to take. Thank you so much! The crew was amazing!"
Cons: "Cant complain! After taking this flight I will definitely look for more flights with your airline!"
Pros: "Good movie selection"
Cons: "A few broken things in the bathroom gave the impression that the plane wasn't well maintained"
Pros: "The plane is amazing"
Cons: "Crew was uptight and not responsive, food was awful and there was no vegetarian option,"
Pros: "Seats are comfy and having movies for the flight is nice."
Cons: "Food isn't great, but it's included free of charge."
Cons: "Didn’t make the flight because our first flight was delayed. We arrived when our flight was scheduled to take off but instead of holding that flight for maybe 30 minutes so everyone with connections could make it, we had to spend the night in Bogota. At least we were provided with hotel and food vouchers but don’t see how that is cost effective or good service for the airline when holding the plane for less than an hour would have allowed dozens of people to make it back the day we were scheduled to."
Pros: "Seemed to be more leg room than I'm used to."
Cons: "Food reminded me of bad airline food from the 80's. None of the entertainment was available in English."
Cons: "We upgraded to business class but it didn’t make up for the old plane. It was loud, old and dirty, the crew was good. It was was a 5+ hour flight and it would have been great to be on a newer plane, which they use for shorter flights."
Pros: "I liked the food and caring staff."
Cons: "This flight got cancelled by Avianca and I'm still in LAX"
Pros: "Nice plane."
Cons: "My son's entertainment center did not work and tje crew could not do something about it."
Pros: "Service, food & comfort are unmatched! staff kind & professional. couldnt ask for more."
Pros: "Service Departure on time Entertainment"
Cons: "I have no issues"
Pros: "Truthfully, nothing."
Cons: "Get attendants that speak English on a flight to LAX and who do their job. It was impossible trying to get water. Not sure what the delay was once we landed, but it's nearly 1 hour later and we are still on the plane and the doors aren't open. We are thirsty, especially considering we couldn't get water while on the flight. Will never fly avianca again."
Cons: "Check in / drop off bagage. Waiting in line for one hour to drop off the bagage even though I did heck in online."
Cons: "lots of turbulence/ storms didn't get movies or food or earsets etc for a couple of hours!"
Pros: "Seats are great, food is delicious"
Cons: "Flights don't have wifi, entertainment selection is extremely limited"
Pros: "Prompt service"
Cons: "For the amount of money paid for business class the quality of food should be an embarrassment. Not to mention the quality of movies and variety offered."
Pros: "efficient flight, good/helpful flight attendants, arrived early, great flight"
Cons: "poor soft drink selection, mediocre food"
Pros: "Pasta plate was delicious"
Cons: "Flight delayed an hour Crew Service: 1) Asked for pillow twice and they told me to go find a chair with an empty one 2) Asked crew for a glass of wine and she told me that next time that I go to restroom I can ask for one Upon arrival there was no gate ready so we had to wait longer to get shuttled to Tom Bradley Terminal and there was no communication of this Terminal change (from 2 to Tom Bradley)"
Cons: "Screen didn't work properly"
Pros: "Like the non-stop flight. It saves a lot of time."
Cons: "I realize it is necessary but being one of the random security checks before boarding sucked."
Pros: "Good food"
Cons: "Crew was not helpful, too slow for this type of service :("
Pros: "Services was Pleasant, good"
Cons: "Food could be improved and beverages option"
Pros: "Food, entertainment and crew"
Pros: "Departure and arrival were on time, the on board service was awesome!!!!"
Cons: "The plane docked away from the bridge, a bus had to take us to the terminal. It was raining and the staircase was delayed for arrival to the plane. Then the bus was delayed also. It took a while to reach the terminal."
Pros: "Everyone is always very friendly and flights are always on time, I've flown first class and economy and they treat you just as friendly! No problems with my bags or anything"
Pros: "Seats, food, entertainment."
Pros: "Food, seats, entertaiment, customer service"
Cons: "The baggage took almost half hour to come out, I missed my car in the rental because of that."
Pros: "When Taca was managing it was a total disaster: Now under Avianca we experienced great courtesy from the crew, acceptable food and snacks, and prompt service. Taca took the prices to the ceiling and it was a shame to pay 900.00dls for a trip to El Salvador.to make it worst they threw peanuts and soda y our trays, which was poor second class service. It took us almost 10 years to return to Avianca/Taca. but now we are pleased. Definitely your best point is CUSTOMER SERVICE. ( pRICES STILL HIGH). tHANK YOU."
Cons: "VOLUME ON THE ANNOUNCEMENTS ARE TOO LOW, AND HARD TO UNDERSTAND BECAUSE THEY RUSH, CREW SHOULD SPEAK SLOW, PAUSED AND CLEAR ON BOTH LANGUAGES, ESPECIALLY IN ENGLISH SO TO MAKE IT UNDERSTANDABLE FOR ALL."
Pros: "Worth the price. Service , comfort, food and entertainment better than most airlines out there."
Pros: "Good Flight, good Food and great Entertainment"
Cons: "They Oversold the airplane seats, and put me on stand by after me buying this airplane ticket about 3 months before. They had me stressed out for the boarding part hoping for someone to give their seat and take a later flight."
Pros: "The plane needed more leg room."
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "The flight was on time!"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Cons: "Missed flight due to unnecessary delays"
Pros: "Flight left on time and landed on time"
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Cons: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "Small airplane, noissy"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Safely made it from Florida to LAX on time with no incidents"
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Customer service was great"
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "The boarding process was smooth, friendly staff."
Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "Cabin crew were excellent and so friendly and down to earth."
Cons: "The seats are very hard but I find this with all the airlines now"
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "Good service and food"
Cons: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Entertainment was fine."
Cons: "Food variety for lactose intolerant. Crew was bare able."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Pros: "good crew. great seats."
Cons: "I would like to have tv screens in flights from Bogota to Panama. No entertainment at all. But from Panama to Miami it was perfect."
Pros: "Everything. Great airline"
Cons: "The space between the seats"
Pros: "Food was great, movie selection was really good too."
Cons: "If the airline is not going to unload the passengers at a gate the busses should be available inmefiatly, not half an hour after arrival."
Pros: "The crew was friendly, the seat was comfortable. This was a night flight, so I would have loved if they turned off the lights during the flight so I could sleep."
Cons: "On my way to Colombia- I was made to pay $40 to check my skateboard, even though I was allowed to carry it onto the plane from the US to Panama. On the way back I was told that I could bring it on the plane if I took the wheels off. I did. They did not allow me, and made me check it anyway."
Pros: "Even thou the flight was packed everything boarding, unboarding and the overall flight went very smoothly."
Cons: "There were a couple of “companion dogs“ in the flight. Personally I think that dogs should not travel in the passengers cabin except in very particular situations, but lately it seems to be becoming a trend."
Pros: "A better flight experience than my MGA-PYT flight. Good entertainment system, simple, intuitive and best of all functional. Cabin crew was good about keeping passengers well hydrated without needing to remind them. Did provide sufficient food. Service was attentive,"
Cons: "Since I sat at the extreme back, by the time meal service arrived at my location they had run out of the chicken option. Food was mediocre."
Pros: "The crew was attentive & good; my meal was good and I enjoyed the wine served. my seat was comfortable to sit in."
Cons: "For business class, I expected my seat to recline more. The footrest didn't extend much, and it wasn't really conducive to sleeping... my feet/legs were very uncomfortable. I expected better than that. Also, I tried to use the entertainment screen & it didn't work well; then it froze & wouldn't work at all."
Cons: "Security was redundant and disorganized. Gate staff were uninformitive."
Pros: "Nothing special"
Cons: "Crowded lounge in Panama with no fooe."
Pros: "free wine"
Cons: "seat didn’t recline due to exit row"
Pros: "Helpful staff"
Cons: "Uncomfortable seat"
Pros: "Service on the plane very noce"
Cons: "Planes need uodating"
Cons: "Service was not helpful."
Pros: "Service was great. Food was good. The flight attendants were attentive and the planes were new."
Cons: "Panamá has the worst airport next to LaGuardia I’ve ever connected through. Crowded; dirty restrooms and poor food options."
Pros: "Comfortable and short"
Pros: "Everything but the bathroom."
Cons: "The bathroom situation. Long line to use the bathroom and they will not let you used the one in first class."
Pros: "Love the crew."
Cons: "Apparently there’s no way of actually securing a seat because they don’t have some, sort of system for it? At least that’s what I was told. I got on last and my seat had been taken. BUT the crew were very helpful and reseated me with an aisle seat like I’d wanted. So really, not a complaint but a thanks for making sure I was taken care of."
Pros: "The crew attention"
Cons: "The very ugliest seats. The last ones don't go back to sleep."
Cons: "I cant say that it was good since i didnt take the flight. I had to make a change so it was cheaper to just fly with some one else rather then pay to make a change with Copa. On the way down it was not that bad. I was just not happy with the change price but it is what it is."
Pros: "Crew members were polite, the food was good, more entertainment options"
Cons: "Felt like the AC was not working correctly, it was very warm and people were sweating until we arrived to LAX"
Cons: "Did not leave on time No screens for personalized entertainment. Badd f"
Cons: "They ran out of food options as it go at to the back of the plane."
Pros: "The flight departed on time, easy connections."
Cons: "The crew looks tired. The crew was not nice. They don't smile."
Pros: "Food was decent."
Cons: "Wasn't given headphones when asked."
Pros: "The staff/flight crew was amazing. Films and music selection were great and best of all free. Food and drinks came around at the perfect time."
Cons: "The area we were in before and during boarding made it a bit of a hassle because we didn't have access to the sitting area until right before boarding time. It took a while to get into the sitting area."
Pros: "Good service. Has entertaining and food was not bad. Service is friendly. We had a small delay and the captain was communicative and tried to bring us faster to our destination."
Cons: "Bathrooms are super small"
Cons: "Apparently, the flight was over booked. Some passengers were offered a happy meal to give up their seat. WTF! I noticed some passengers were assigned to seat that doesn't exist. WTF! It was a complete mess. Food options, there wasn't any. I am glad, I ate before the flight."
Pros: "Service, food and very clean airplane."
Cons: "We like this airline"
Pros: "Good seats, entertainment, crew, flying time and on schedule. Would definitely fly with them again."
Pros: "Food was great!"
Cons: "I don't understand why we go through security and then need to clear out of the gate and go through security all over again. That was strange to me"
Pros: "Food wasn't horrible."
Cons: "Crew didn't know what food was being served. Poor variety of movies to choose from. Not enough options of movies and TV shows to watch. The temperature on the cabin was freezing."
Pros: "Friendly staff was there all along the flight. There wasn't a moment where the crew members weren't making sure you needed something."
Cons: "The recently released movies selection was very limited other airlines have a bigger selection of movies"
Pros: "The crew of Copa Airlines were very cordial and professional."
Pros: "Crew very nice"
Cons: "No vegetarian options"
Pros: "I have absolutely no complain about this flight or the crew, they were all diligent and helpful."
Pros: "On time, Good Food and attention from the crew."
Cons: "No pude reclinar el asiento. Estaba roto. Asiento 27F"
Cons: "The cabin is very dirty and the ear phone ad touch screen doesn't work properly"
Pros: "I have never bought a flight ticket with Copa airlines...."
Pros: "Food was good but the amount was small. They made an effort to accimodate passangers very comfotably. Timely and corteous."
Cons: "They could ofer pellows and blanckets."
Cons: "Unfriendly flight attendants. Entertainment didn't work. Purchased two tickets but were not able to sit next to one another although we had confirmed assigned seats next to each other. For long flights, these things make a difference."
Staff was very friendly and helpful at the counter, airport, and plane. Inconsistent rules: I was allowed to take my water to drink from Cajamarca to Lima but the water I bought for Lima to LAX was confiscated and thrown away… a minor irritation. Masking rule was positively enforced👍. It was a comforting feeling that the passengers were well behaved. Overall, I would definitely fly LATAM again.
No checked baggage included.
Cons: "More space between seats"
Pros: "The crew"
Cons: "It was excellent for me"
Pros: "Free flight change."
Cons: "Meal selection was average."
Pros: "nice crew for sure!"
Cons: "not to charge the extra cost for the checking bags!"
Pros: "Can you guys call me at 661) 573-5194"
Pros: "The food"
Cons: "The spaces"
Pros: "The crew was very friendly! The seat was great!"
Pros: "The crew members were friendly and kind."
Cons: "Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip..."
Cons: "I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you."
Pros: "Smooth flight, arrived a bit early"
Cons: "There was one crew member who was VERY rude to me at the end of the flight"
Pros: "Food was pretty good"
Cons: "The seats are so freaking small and packed together!!!"
Pros: "Left on time"
Pros: "Price was reasonable as well as ease of booking"
Cons: "Fix their flipping seating algorithm so you that family members are seated together. I will only use Latam again as the very last resort."
Pros: "Service is better . Has improve a lot"
Pros: "I LIKE EVERYTHING ON THE FLIGHT"
Cons: "7:50 am flight, arrived EZE 5 am as instructed, boarded plane at 10:40 am, missed connecting flight and spent 14 hours in Lima, shuttled off to a hotel 1-1/2 away, for a 2am flight. Arrived next day in LA and missed shuttle. Both legs very poor service on and off airplane, added security for having to enter Peru complicated and delayed things further. LAN used to be the best to SA, LATAM is the worst, never again."
Cons: "Food too sweet (waffles and yogurt ) diaper changer is too small and tight like for new borns only"
Pros: "The crew worked non stop, with smiles and courtesy. The landing was great."
Cons: "The seats are small and too close together. I sat behind a woman who reclined her seat into my face the entire flight. I could not put my tray down to eat. Very uncomfortable."
Cons: "Taste of new menu"
Pros: "Great flight and friendly staff"
Cons: "Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better."
Pros: "Comfortable seats and plenty of space. Very nice flight attendants. Decent food that we didn't have to pay extra for and free movies, tv or games."
Pros: "It was comfy"
Cons: "When I got to Miami, I wasn't assisted to the next gate"
Pros: "Large amounts of movies to choose from."
Cons: "NO LEG ROOM! The worst!"
Pros: "Good short"
Cons: "Better sandwich"
Pros: "very nice crew, good food and drink on board"
Cons: "There is no VIP lounge in Lima anymore. It is unbelievable that Latam, maybe the biggest operator in that hub, doesn't have a lounge. The layover stunk!"
Pros: "Maybe, we'll have to see..."
Cons: "KAYAK sent me this email as i sit in a hotel provided by the airline in Lima. I will submit a complaint with KAYAK, for I believe I deserve compensation, especially when this email is sent to me impersonally before a solution to the problem has even been carried out."
Pros: "My movie screen did not work. Those are not my stars on this survey."
Pros: "The plane was comfortable."
Cons: "The crew boarding the passengers did not seem to know what they were doing. I waited in line for over 30 minutes, which at 1 am in the morning was tough. I had my boarding pass reviewed by 3 different attendants. They did a cursory inspection of my backpack by opening 2 of the 15 pockets."
Pros: "The crew and in-flight entertainment."
Cons: "Coming from the cuisine of Peru, I expected the food in coach to at least not taste like rubber and have some variety. A ham and cheese pastry for dinner didn't quite cut it. At least they offer free wine and beer."
Pros: "Glad to have the pillow and blanket. Plane was clean and new. Really appreciate the luggage bins now allow standing up in the middle seat."
Cons: "Food was not as good as other LAN flights I've been on. No fruit in the fruit high season."
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Cons: "They said , the are not responsable for my personal items, this is not acceptable"
Pros: "They gave me and exit row."
Cons: "Turbulence, but that wasn't their fault."
Pros: "Crew Attention Last Leg of the Trip (Lima-LA) the Plane 787-8 comfort layout"
Cons: "little delay on boarding without letting us know why? Although did not delay, even arrived earlier, the overall time of the trip."
Cons: "When buying a flight price and the airline on which I fly are the two most important factors.... LAN transferred my flight to AVIANCA and the food was terrible and the flight attendants weren't very friendly in general. The experience was not very enjoyable"
Cons: "After pass security, before we were about to boarding, everyone was all waiting for their turn there were many security stuffs showed up and let entire people open their bags before get on the plane. It end up delayed flight too."
Pros: "I was able to move my seat to a middle seat and got to watch."
Cons: "We would watch other people on the plane across the aisle or in front of us get food options but when it was our turn to be served the flight attendants just handed us whatever was closest without asking our preference. If something is unavailable just say so."
Pros: "The food was great and so was sercice. I had economy seats and they were comfortable and I had plenty of leg room."
Cons: "Maybe more movie options but otherwise the whole flight was without fault"