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Unfortunately, I left my headphone's case in the bag of the front seat. I was seating on 9C. Hopefully the found it and I can get it back. I have not been able to get in contact with Southwest. Other than that, everything went fine.

Flight was constantly delayed with significant changes in time, it was supposed to get to Colorado Springs at 8:30 PM but it got there after midnight.

I don't know why flying out of Sarasota requires two plane changes.

Plane was late. Zero service for 2+ hour flight and it was not that bumpy.

Great flight. Good snacks and drinks. Grateful it was free. The flight from Nashville to louisville, i think her name was Tracy (not sure that's right) super awesome, nice and cheerful. She really enjoyed being at work today! She was the person who scanned the boarding pass on flight wn941. She should be recommended for a raise !

I elected to pay for the upgrades and found very little difference

Flight was hours late, unable to sit next to spouse, I have had so much better experiences. Substantially better, only saving grace was that it was a short flight.

I was assigned seat 7E, yet my boarding was Group 5, which caused me to have to put my luggage in the back of the plance above `19 or 20 aisle, as passengers who had boarded earlier took the overhead bins in the front. SW needs to monitor bin space and ensure that bin space above the seat are aligned to those sitting near their seats. Also the seating assignments needs to align with group number. Maybe board those last first and so on? Having said the ALL the passengers on the plane were gracious enough to allow me and other passengers in this dilema to retrieve our luggage and helped us along the way. I always love the flight staff, as always their fantastic and I can't rave about them enough!

The flight crew was extremely rude and especially not helpful when our flight was delayed.

Check-in, Boarding and flight were smooth. All the employees and crew was very nice and funny. They gave the kids crayons and workbooks to keep them occupied which was a big win. I’ve flown Southwest many times and that’s the first time I’ve seen that and it is a great addition.

You could have NOT left me and my family high and dry by not completing the reservation changes because they no longer have the contract from Phoenix AZ to Moab Utah. There wasn't even a ticket agent for Contour in Phoenix to talk to. Cost my an additional $1600. to rent a vehicle to get my family to Utah. Now I'm left with trying to have someone make it right financially. I'm not optimistic..........

I’ve flown Contour on 4 different flights in the last couple weeks and every one of the flights were significantly delayed. Like over 2 hours delayed. 3 of the 4 were due to maintenance and one was weather, which is beyond their control. If this continues, I will not fly them anymore. It makes me concerned that they don’t have great maintenance practices. The planes are very old and worn out and the interiors need improvement. I do like the amount of space you have between seats for legroom. They also started charging for bags recently, which I think the did when they partnered up with American Airlines as a codeshare partner. American is also a disaster of an airline so I wish they had some agreement with Delta. I am glad they offer a major airline parternership though. That is certainly giving people more opportunities. I won’t fly Contour unless they have a direct flight to where I am going. If I have to connect then I am going to take Delta. The bus at the DFW airport to get on and off the aircraft is a pain and adds so much extra time to your travel experience. I hope this is temporary while they are building a new terminal, but I don’t know.

Short flight so no entertainment and none expected or appropriate. Everyone I dealt with was professional and helpful. A good experience.

Love it. No Frills but better than Spirit No Frills. It's like a simple luxury private plane especially if you've got five or six people on it because then you probably got your own section of the plane.

All the staff were amazing! The flight was quick, everything went smoothly, I have nothing but good things to say about this flight. Thank you Contour!

It was easy, efficient from start to finish. The flight attendant was amazing. Smooth ride. It was just perfect.

We had a great experience on both of our flights! Crew was great…..the ride was smooth…and checking in was easy. We will definitely fly with them again.

This was my first time flying with Contour and the Greenbrier Valley Airport. It both were excellent and the price couldn’t be beat!

Not on time. Taxied around the airport for 30 MINUTES! The pilot never said a word. Ai

The flight was delayed and then less than 30 mins before boarding they cancelled the flight when clearly they had to have known earlier that they were going to have to cancel. There was only one person there available to talk to and all he could do was tell us to call reservations our self. Due to high call volume I waited 2 hours to even get rebooked on a flight to a different city where I would still have to drive 1 hr to my destination, only option for me. While waiting to talk to reservations people were getting emails with new flight info and the flights were days out and sone even a week out. . I did not get compensated in anyway after having spent all day at the airpot, not even a food voucher. Very disappointed, terrible experience.

Flight took additional prep time since plane came from Mexico, which resultrd in boarding and plane prep being delayed for additional cleaning procedures. Once boarded, plane tire was identified as being low on air and needed to be replaced, which creared the need to deboard and further delays for what was already a late night flight. Would have expected a better scheduled turn around and prep buffer that would have not created that degree of delay and deboarding

The flight was normal, until it wasn't. I fell asleep after boarding, woke up still on the ground, the flight couldn't leave the gate due to mechanical issues, including a/c failure. The air felt thin, similar to high altitudes, not sure if that's why I fell asleep but it happened to the passenger next to me too. They hooked us up to external air but it didn't seem to help much. They finally decided to deboard us after nearly 2 1/2 hours. We reboarded about 45 minutes later and landed about 3 hours 15 minutes late. Some passengers got water or something but I was never offered either. Honestly, with that big of a delay, they should have provided full service to make sure their sweating passengers had fluids. Yes, it was a typical over 90 degree day in Texas. The lady in front of me said she was getting a heat rash. It was rough . . .

The boarding and flight announcements need to be honest and accurate. These were not. While flight delays cannot be avoided, please. be honest with the passengers in informing us about the timing of the delays. Deceptive delay times is not good business. Deceptive and/or grossly inaccurate boarding times are not good business either.

My number one reason for satisfaction is that there were no delays. Secondarily, the boarding process is always easy. The flight staff are friendly. I will say that the pretzels are not great. They need to revamp their snack offerings like what United has done.

Flight was delayed significantly at take off and landing. Confusion of gate assignment with back and forth. Overall, makes for a very unpleasant experience that appears to come down to inept operational management.

It was delayed a lot longer than 10 minutes because we arrived 45 minutes beyond our original arrival time. We sat on the tarmac waiting to take off for a very long time. The seats and entertainment options on American were not good and very limited. The ability to text via WiFi for free was nice, but that seems to be standard on mainline flights. Also, gold status really does not do anything for you anymore.

On-time, direct flight is great. Having one bathroom out of order was unfortunate.

ontime. Seats are terribly close together for someone my height.

The flight from American side was good, my main issue this was a part of a partner flight with gol, preventing me to use digital boarding passes and doing checking previous of the arrival to the airport.

Seems every time I fly American airlines they switch gates and terminals and I always have to run to make my connection. American airlines flights are always delayed departing and arriving .

Both were great flights with wonderful pilots! It was not fancy, very simple. But boarding was super easy and the flight was smooth. Pick up in DFW was at corporate terminal which was the only confusing part for uber but if you call the uber driver and drop a pin they come right to it.

Totally great experience. Would definitely travel with them again. Thanks.

Both my fights got cancelled. Said mechanical issues but on flight tracker the flights came in and left! We were lied to!!

Was very impressed they called to confirm he would be on the flight. Great customer service!

We had a wonderful flight due to the care of our experienced pilot and copilot and the magnificent air views from our comfortable seats. What excitement to be in such a small plane with such magnificent around us.

Multiple time changes, then we left earlier than we were told.

Communication could be better but the staff and crew were over the top friendly and helpful, The flight itself was smooth.

flight was cancelled literally at 10pm the night before an early morning flight with hardly any time to reschedule. Will never book with kayak again.

My flight was cancelled 12 hours before takeoff. I was not able to reschedule another flight to make connections and had to cancel the entire trip. The ticket that was supposed to replace the cancelled flight had no boarding pass and I was unable to get one at the airport so I was denied access to the rescheduled flight. I was refunded but I missed my daughter's birthday.

I had a family emergency and couldn’t make the flight, and they wouldn’t let me cancel/refund it (a *month* ahead of time), were especially difficult with me on the phone, and wouldn’t let me even so much as reschedule the flight or get credit.