Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Our flight was delayed 4 times. We then sat on the runway for an extra 45 minutes because someone’s tv did not work. We missed our set transportation which was already rescheduled 4 times and had to pay $150 Uber to get home"
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Cons: "We had a delay of 3 hrs which kept us waiting in the middle of the night"
Pros: "There was actual room for my legs."
Cons: "There could have been more legroom so that you could actually get out without almost sitting in someone else's lap. But it was easier than my last flight (on American Airlines). Having a meal available would have been nice on a flight of almost 6 hours."
Pros: "Great crew and service"
Cons: "The delay was longgg but I know that couldn’t be avoided"
Pros: "Very smooth flight and all the staff were really nice."
Pros: "The flight being over"
Cons: "Having to sit next to a non-working flight attendant who decided to fly sick, wouldn't even use a tissue, sneezed and coughed over and over and literally sniffled every few seconds for the entire flight. Also, I really enjoyed paying extra for priority boarding and a seat in the front row and ending up with my suitcase right rows back because of inconsiderate people."
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
There was no entertainment (the wifi was not working) and no food service - just cookies or pretzels. When we arrived in Boston the bridge to our plane was not working and it took some time to be able to deplane. When we got to Boston our bags were not there and the person who put in our claim for lost baggage said we would have our bags delivered in 24 hours and 72 hours later we still do not have them and no one from AA has contacted us with an update!
Pros: "Flight was fairly smooth. Food was available for purchase."
Cons: "No onboard entertainment, either in seat or “shared”. Although I checked in over two hours ahead of my flight, my baggage was somehow placed on a later flight and will not arrive until early tomorrow morning."
Pros: "on time; new plane with entertainment system on the seat"
Cons: "seat was not clean"
Cons: "Since we were in one of the last groups to board, there was no room for our carry on and had to be checked. Yet there are people in the previous classes who have two carry on bags and both are checked. There needs to be a penalty for this."
Cons: "1 hour late leaving origination, late arrival at connection & missed flight, overnight hotel at my expense when there was no weather at any of the cities in my itinerary. Hours and several calls to reschedule. App didn't allow me to pick seat or check in on next day's flight. That flight was late (had to wait for flight attendants to arrive from another late flight. It should not take 24 hours to fly from Phoenix to Boston in good weather."
Cons: "I expect better service from American Airlines, total disappointment. Given incorrect information by 2 gate agents concerning connecting flight delays."
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Boarded well but held for late connecting passengers, which is fine with me."
Cons: "Crew less than pleasant it seemed."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "If the airline decides to cut cost by giving 2 lousy biscuits to each passenger, why not cut it all out? That saves the crew the troubles too."
Pros: "Great, friendly crew and excellent customer service from flight attendants."
Pros: "Seats were pretty comfortable"
Cons: "In-flight entertainment depended on the Wi-Fi working. It did not work the whole flight."
Pros: "On time flight."
Cons: "Security was overzealous. I didn't know the standards changed for how many ounces you could carry over three days. The normal ounces of liquid was no more than 4.0 ounces. I had no problem going through security with that amount of spray deodorant flying from IAW, Dulles. DFW airport security says the limit is no more than 3.4 ounces. So they kept my harmless deodorant. I need TSA to get on the same sheet of music worldwide. People don't have time or money to waste having to deal with different TSA standards everywhere they go."
Pros: "The plane was nice and in good shape. They had beverage service for a very quick flight which is nice. Can't rate food or entertainment because only hour or so flight."
Cons: "It was freezing in the plane and I'm never cold. When I asked for a blanket they had none!!! They had just announced whatever they can do to make your flight more comfortable ask them. Not true, just words. Disappointed after the great treatment after flying ANA."
Cons: "Because of missed connection I had to go from Dulles to Reagan airport"
Pros: "Free TV since we were 2 hours delayed"
Cons: "4 delays in 1 day on 2 flights. 2 gate changes with no relay of info and to top it all off my wife and i were reassigned to separate seats at the last minute by the airline and very rudely told to deal with it and to calm down when I simply asked why. We were appalled and embarrassed in front of many others in the gate boarding area. The gate agent in Houston has no place in customer service and was on some kind of a power trip. This surprised me with recent events. We are done with United now for many reasons"
Cons: "The fact that I have to pay extra for food or any form of entertainment is appalling compared to other airlines. $20 for WIFI? That's a joke."
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Cons: "Pay for ticket and couldn't get a seat assignment. Had to go to the kiosk before my flight and try to get a seat. It processed for 5 minutes while I waited thinking it was stuck. Finally it told me there were no seats available unless I wanted to pay for upgrade. Gee I thought a seat came with the price of a ticket. Then there was no shoulder room in the seating and I am an average sized person. There was leg room because it was an exit row. Then they tried to sell me a round-trip ticket that was more costly than buying individual tickets. What a scam."
Pros: "Not one thing."
Cons: "I chose to fly UA back from a trip to Fort Worth because your price was cheaper than the airline I normally use. Boy do I know why! You have the rudest staff I have ever encountered. My day started out at 6:30am with one of your staff members rudely telling me I had to check my bag, which met all of the dimension requirements you put in place, because two notches on the back side of the carry on did not allow it to completely slide into the display. This women waited until you were halfway through the security line to call you back and make you measure the suitcase. So then you had to walk back through a long line and find yourself even FURTHER back in the line to get through security. She was so unprofessional- not compassionate, unpleasant attitude, and was all about making sure as many people as possible had to pay the extra $25 for a checked bag. The person I flew with is a military wife and you would not honor the free checked bag because her husband was not on the trip and this policy was not included anywhere on her flight documents. Again, the "customer service" reps were rude to her about this and she had to pay the $25 to check her bag. You do not believe in offering quality customer service or ensuring that we have a pleasant experience, you want our money and look to us as an opportunity to make a dollar. Never again!!!"
Cons: "I booked one of the big seats in front. It was great."
Pros: "Direct flight from DFW to BOS"
Cons: "40 lb weight limit imposed at check in not advertised online"
Pros: "Boarding went smoothly and we got in earlier than was originally slated."
Cons: "There was the most obnoxious literally screaming baby I have ever had on a flight. The TV at the gate was BLARING despite the hour being 4-5 AM."
Pros: "I like that the tickets are cheap"
Cons: "I didn’t like that the seats didn’t recline. It makes for a very uncomfortable flight especially if you forget your travel pillow like I did :("
Pros: "Direct flight, boarding was super easy, and the crew was really nice."
Cons: "Plane was a little small"
Cons: "Was 2 Minutes late to check in, so I was not able to board flight and would not give me a credit for future travel. Will never book Spirit again!"
Pros: "We got here early and it was a very very smooth flight."
Pros: "The Boston based crew was excellent in every way. They explained everything in detail - were easy to understand over the speaker - they were fun and attentive - there was a chance to win free miles if you had the yellow sticker on your tray and an offer for a Spirit Airlines card. Overall they were just a great crew. Unfortunately, I cannot say the same about the Dallas based crew for our flight back. The same person spoke via speaker each time and passengers were actually laughing as we all gave up trying to understand what she was saying. That is something that could be worked on. They were also less attentive and stood in the isles blocking passengers going to and from the bathrooms."
Cons: "As for the Boston based crew and the flight from Dallas to Boston - it was great. The pilots on both crews were informative."
Pros: "Nothing seats were so narrow give me backache,website to pay for Lagage was not working it sucks,workers so rude,never flight again. I can go on many more ,if I think about them I get mad,"
Pros: "Liked the way Spirit Airlines were transparent in letting us know all the additional charges at the time of booking itself."
Cons: "entertainment system can be added to the flights , as we don't get coffe or Tea for free , we can be occupied by watching some channel."