Pros: "Seats were comfy, crew was great!"
Cons: "Vegan snack options."
Pros: "Comfy seat, felt safe."
Pros: "I loved the crew and the seating."
Cons: "The person behind the counter announced the flight so I expected her to control the boarding process. However, a different person about 30 yards down at the actual gate controlled boarding. I didn't notice this and wasn't listing to her because I was waiting for the person behind the counter to talk and almost missed my flight."
Cons: "5 hour delay due to mechanical problems"
Pros: "Everything was on time."
Cons: "Missing usb conector"
Pros: "On time departure."
Cons: "Flight was packed tight."
Pros: "Holding the flight to get on and allowing my bags to make the connection."
Cons: "The TSA check at the gate was very unnerving. Not fun to run through the airport to make my connecting flight."
Cons: "WiFi on the flight would have been nice!"
Pros: "The crew was very hospitable and friendly."
Pros: "Super friendly service. Good movies."
Cons: "Not a single thing could have been better."
Pros: "Everything went well on the flight"
Cons: "Seats could have more space"
Pros: "I always like Southwest employees really love their job. The employees from gate agents to flight attendants were amazing. Good job and thank you for making our flight enjoyable!"
Pros: "Seat better than most"
Pros: "Crew great, seats uncomfortable"
Pros: "Yes everything was AWESOME!"
Cons: "My flight was magnificent from start to finish."
Pros: "Their sense of humor and safety first."
Cons: "My suitcase was soaked like it had been left out in the rain but my other one was dry. Delayed due to mechanical error for three hours then had to taxi back to gate for weather advisory. I was so tired that I couldn’t relax."
Cons: "It was late and the departure time kept changing right and left."
Pros: "Everything went smoothly. The SW gaggle to board worked fine. The Pilot addressed the plane and was very friendly in that SW joke show as usual (which I enjoy, admittedly). No bumps, smooth sailing,"
Pros: "On time and comfortable"
Pros: "The boarding was smooth The flight was smooth The crew was excellent"
Cons: "I liked everything"
Pros: "Everything was fantastic. Loved the crew. Great job!!"
Pros: "Crew was pleasant. Fellow passengers were nice."
Cons: "WiFi, seats, cleanliness. WiFi sucks. It isn’t worth it. Kept cutting out and could not stream Apple Music. Put it in big bold letters that you can’t stream music so folks don’t waste $8. Clean the plane. I unwittingly put my laptop case in a puddle of something - hoping it was juice - when i stowed it under the seat. I didn’t realize it until i slung it over my shoulder and felt the wet through my shirt and pants. Yuk. Com one southwest - clean the plane. Finally, we got delayed on the runway cecause there was ‘weather’. I get that SE Air has no control over the weather, but they knew this when they pushed off from the terminal. when make us wait in the tarmac. It might lead your on time stats, but doesn’t really do much for passenger comfort."
Pros: "Tickets were cheaper than others without the ticky tacky bs ad ons. Was apprehensive about the boarding process, but it went better than expected."
Cons: "Did the early bird “upgrade.” Seemed to be an advantage, but couldn’t really tell. Website isn’t really explicitly clear about with instructions and the app is all but useless. Couldn’t/didn’t receive option for mobile boarding pass."
Pros: "Wi-Fi tv"
Cons: "Had to deplane in New orleans"
Pros: "Flights twice cancelled and delayed with only 2 hour notice and no explanation."
Cons: "Poor service"
Cons: "The crew was fine enough, the plane was late, the bathrooms seemed as though they had not been cleaned since the last flight, landing was rough."
Cons: "Delayed Flight over and over again"
Cons: "A passenger was disrespectful to a crew member, causing a different crew member to be openly disrespectful to the passenger (should have been handled with more finesse)."
Pros: "All of it."
Cons: "Cold weather and fat people"
Pros: "Efficient, 2 free bags"
Cons: "No complaints"
Pros: "Everyone is helpful and friendly and sometimes entertaining :) Flight was on time and smooth from beginning to end. Absolutely no complaints."
Pros: "Confort and kindness of crew"
Cons: "Nothing. So far so good"
Pros: "On time and great service very smooth Landing staff very professional"
Cons: "Very helpful at all my questions extremely polite and very knowledgeable"
Cons: "As usual, snacks only. No real food."
Pros: "The Crew on Flight 4012 was the absolute best!!!"
Cons: "Same old pretzels"
Pros: "Left on time, arrived on time. Smooth ride, slightly rough landing. All in all, a good rde"
Cons: "The seats are too cramped."
Pros: "I changed my return date with no fee. We got two free checked bags each, which we fully used because we are moving. Snacks are more substantial than on other airlines. Crew is generally more friendly than on some other airlines."
Cons: "I wish they had milk on board for my daughter. She's old enough that I don't think TSA will let me bring it, but that's what she wants to drink."
Pros: "Boarding was orderly and quick. No issues"
Cons: "No indication why the flight was cancelled, just a text message. Understanding that you can't control the weather, you can control the delivery of information which was lacking. Knowing that air traffic control cancelled all flights would have been helpful to know as I planned how to get back to Milwaukee."
Pros: "Although ticket price is still competitive for a handful of locations, it is increasing for many other locations."
Cons: "On-flight wi-fi entertainment is very limited. It used to have a few free popular episodes available; they are no longer available. Real time TV programs are also reduced. Seats are still very crowded. Crews are not generous about free snacks and free drinks; when asking for two bags of snacks, crews gave out one only."
Pros: "The air hostesses!"
Pros: "They leave on time and arrive ahead of schedule. Their people are friendly and helpful. Boarding is efficient and their gates have power recharging plugins at the seats."
Cons: "Nothing they delivered satisfaction at every level."
Pros: "The flight was amazing. The staff was more than helpful and nothing but nice. I love southwest."
Pros: "The process was smooth and uneventful as is the case with most Southwest flights I take out of DTW."
Cons: "There wasn't anything I found disagreeable about the flight experience."
Pros: "I liked that the flight was not full and had more space. They were on time and 2 free bags."
Cons: "Need wifi."
Pros: "I was moved up to comfort instead of main cabin."
Cons: "The wifi didn’t seem to be working on the flight even tho it said it was equipped."
Pros: "No entertainment on the plane and plane was very small..."
Cons: "Explain flight situations better.."
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "Better space. Better service. Terrible directions"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Cons: "Small plane, feels cramped"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Cons: "No sandwiches for sale just snack boxes"
Cons: "Always seem to be delayed"
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pros: "The flight was safe and efficient."
Cons: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Cons: "The coffee could’ve tasted better."
Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "All was good"
Cons: "All was good"
Pros: "Amazing crew and clean cabin."
Cons: "Very uncomfortable seating"
Pros: "Staff, service, options"
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Nice flight attendants"
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "Great service."
Cons: "No power outlets. No WiFi. Limited movie selection."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "The vegan meal was not good"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Arriving to the destination"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "It's Delta so I got miles"
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Pros: "Nothing I can think"
Cons: "The seats selection"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Cons: "The flight was delayed an hour and a half."
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Pros: "The infotainment screen on back of headrests."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent a car and drive 10 hours to destination"
Pros: "Well we made it to our destination and it was on time."
Cons: "There was no kiosk, no one working until 6:30 pm, the employees were rude, tossed our bags carelessly, condescending, nonexistent email communication when trying to precheck and make sure we were set up, the girl making announcements kept messing up and getting mad at herself and stopping her announcement so it was hard to keep track of who was boarding. The seats were incredibly tight - OH and it was ridiculous that after purchasing tickets they then hit you with additional fees - like you have to PAY to pick a seat?! And then if you want to bring a carry on it costs the same as a checked bag?! Nickle and diming at its finest. All of the passengers we talked to from our flight all said the same thing. We will never fly Sun Country again."
Cons: "prob nothing more with in reason , could have been done - how do you eliminate fellow stupid humans ?"
Pros: "Crew was professional, courteous and kind. No issues on the plane."
Cons: "WiFi did not work for me to watch the on board entertainment, but not a dealbreaker for me."
Pros: "They didn’t let me on I want a refund this made me miss my birthday party in Chicago thanks for ruining 25"
Cons: "Other than back to back late flights it couldn’t get any better."
Pros: "Comfortable and clean cabin"
Cons: "Nicer staff (we are used to southwest)"
Cons: "Quality for everything."
Pros: "I had a middle seat and I was surprisingly comfortable."
Cons: "This was a 4 hour flight and they had no food -- really????"
Cons: "The plane was very cold."
Pros: "The crew was pleasent and brought me an OJ when I requested even though they had finished serving."
Cons: "There is ZERO leg room! I am not tall, I maybe had 2 inches to the seat in front us. The recline is a joke, not even 2 inches. Cannot reach bag under the seat due to no room!!"
Pros: "The pilot was great and excellent landing for a safe return home!"
Cons: "Sun Country is a budget airline similar to Ryan Air. The 737 we flew on was very old and scruffy. Cabin crew seemed uninterested in the passengers."
Cons: "We sat at the gate and waited for 25 and counting while we wait for someone to let us out of the plane. What kind of Mickey Mouse airline is this."
Pros: "If you’re not looking for a super boujie experience while flying this is a great choice for you. It’s quick and simple and I had no problems at all! This was my first time flying alone and I am so happy with how it turned out :)"
Pros: "Boarding and disembarking was easy as I was behind first class. Luggage pick was easy. I lost my wallet and the staff received it and returned it. I didn’t get to say thank you to the associate who returned it at sfo."
Cons: "Plane was dirty late and tight. No entertainment like on other carriers. The plane was loud and uncomfortable."
Pros: "Everything went smoothly"
Cons: "No snack food"
Pros: "I used to fly sun country every other month for work. It was affordable, reliable, great customer service. They were recently bought out by Apollo Investment Group and they have gone in serious decline since then. I will never fly this airline again. Hidden fees, poor customer service, 4 hour hold time to speak to an agent, *carry-on fees*-- just a bad airline at this point."
Cons: "Why do we have to pay for our seat when we've already paid for the flight? $15 for an isle seat!!! And $3 for a middle seat!!! Why isn't it included in the ticket cost? I'm not sure I'll ever fly with them again. Between that and the ridiculous restriction of carryon bags to one, I am very disappointed."
Pros: "The plane was clean"
Cons: "Flight delayed again and again, wound up arriving 3 hrs late. Then they rushed us all to board, and we sat in the plane waiting for our turn to take off. Flight attendants not terribly friendly-I have a torn meniscus and wanted to move to an empty row right after boarding, but flight attendant told me to wait till after takeoff and when seatbelt sign was off. So the whole time we sat waiting to take off, then about 30 min in the air, my knee is killing me and I can't figure out why I had to wait! Also, several passengers had really bad coughs, and the airline should have made them wear medical masks. Haven't they heard how many people have died from the flu this year, and how many more have been really sick??"
Pros: "Competitive price."
Cons: "Seats were so cramped, knees hit seat in front of me, no wiggle room at all."
Pros: "The flight was on time and comfortable. Crew were great and nice."
Pros: "The planes are always clean-bathrooms, cabin, seat area. Staff are helpful and cheerful. I will always choose Sun Country over other airlines if they fly to my destination."
Cons: "seats too small, too tight"
Pros: "Missed my friends wedding"
Cons: "I will never fly with them again"
Cons: "One of the flight attendants was a little crabby. Not tome but to a neighbor passenger"
Pros: "On time, friendly staff"
Pros: "Crew was very nice."
Cons: "If you wanted entertainment you had to pay for a iPad."
Pros: "The price"
Cons: "3hrs late. Missed my shuttle and almost lost my job"
Pros: "The crew was great. I only gave 5 stars for comfort because the was one empty seat and I could stretch out a bit. I didn't have any food or rent a digital player. The flight was smooth and I loved that it was nonstop."
Cons: "Boarding was quite long and everybody was backed up the whole length of the jetway."
Pros: "Relatively inexpensive with the option to purchase entertainment and snacks."
Cons: "The boarding process. Does not make sense - boarded first class, families, exit rows. Then boarded up to row 13 and then "switched it up" by loading the rear of the plane. So row 14 is last to board... felt strange and there seems to be no real benefit."
Cons: "Everything about this plane and trip says cheap. I think the seats are made of cardboard"
Pros: "Decent leg room (unlike, say, Spirit), and it actually got us there and back on time (unlike recent disasters with Delta and United)."
Cons: "The overly cheery recorded preflight instructions get old after, say, 10 seconds."
Cons: "They kept making me check my bags when I didn't need to and then had me wait for one and a half hours to get my bags from the baggage claim! They also have the longest layovers imaginable. I had to find out what gate my flight was taking off in at the airport, they never tell you ahead of time. The staff is ok but there was a stewardess on every flight (4) that had serious attitude. I only chose them for economic reasons and wish I had just paid more for a better flight experience."
Pros: "Tlmliness, organized, deference to military personnel and veterans"
Cons: "Cramped seats"
Pros: "Great flight. Very friendly flight crew."
Cons: "I was not able to use tsa precheck as a passenger on sun country. The ticketing agent could not get the tsa precheck to print on boarding pass. I've never had this issue with any other airline."
Pros: "I took Sun Air to an extended family event- whereas others in our group had flights delayed and cancelled on different airlines, Sun Country took off on time and landed 5 minutes early- both ways!"
Pros: "All personnel were pleasant and efficient. Boarding was fast. Did not feel like a cattle call. Flight was smooth without too many announcements."
Pros: "Staff was great! Boarding was fast! Flight was quick. The price made the lack of internet, no food, and not so comfortable seats worth it."
Cons: "No internet! I would rather pay for internet than the entertainment console they offered for $8. The seats were really uncomfortable. Bathrooms were constantly crowded. No complimentary food was provided. I supposed"
Pros: "customer server and space!"
Cons: "Three hour delay, no offer of anything like snacks or meal vouchers"
Pros: "Short flight, bathrooms were clean."
Cons: "Our flight was delayed, and after boarding we sat on the runway for another hour. Flight attendants were rude, and seating was very squished."
Pros: "All other aspects of a flight"
Cons: "The girl behind me constanly kicking my seat !!!!!. Never been so annoyed in my life."
Pros: "Crew, on time, wheelchair service"
Cons: "Cramped seating, food"
Pros: "Not turbulence, but over correction. Worried we had a junior pilot. Pilot should have come on speaker after take off incident, many afraid passengers."
Cons: "Older plane, not super friendly flight attendants"
Pros: "On time"
Pros: "They don't nickel and dime you. Very pleasant staff."
Pros: "Spacious, comfortable economy seats. For the 2.5 to 3-hour trip, I actually appreciated the absence of entertainment because there was less extraneous movement about the cabin distributing headphones etc. for a short flight. I searched early, about 40 days out, and found tickets for under $150 roundtrip, nonstop. The flight was at 6:55 am but worth it."
Cons: "There is little to dislike about Sun Country. For them, I don't think a 5-star rating is necessary for success. To get 5 stars, they could offer more choices for meals, provide entertainment for longer flights (I'm assuming longer flights have no movies), and have staff that distinguishes itself from the other airlines by being more upbeat and professional (here I'm comparing the crew and staff to European and Asian competitors)."
Pros: "The check in and flight went fast & easy. Good Job!"
Pros: "Priority boarding"
Cons: "No wifi, no free snacks for preferred seating"
Pros: "The seats were comfortable"
Cons: "Everything was fine"
Pros: "Fantastic crew"
Cons: "Great trip"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Pros: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Cons: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."
Cons: "American airlines needs to improve their inter hub options"
Cons: "In a perfect world, no 2-hour delay."
Pros: "Was not long enough"
Cons: "Boarding at Heathrow is horribly inefficient."
Cons: "Felt good to be home after almost 4 hours delayed."
Pros: "Accommodation to any concerns"
Pros: "The snacks."
Cons: "This was the worst flight I've ever been on. Delayed 7 hours. Made it to deicing pad only to be told we needed to turn back to the gate due to technical issues. Kept being told 15 more minutes until departure."
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Nice plane and entertainment"
Cons: "Booked flight through British air for a reason. Didn’t anticipate American Airlines being used for our flights. The Flight was also delayed but it was never explained why despite dozens of questions from passengers. This caused a missed connection flight and forced us to stay overnight in Chicago with nothing but a $12 food voucher. When we tried t ask what other options were, American Airlines personal offered no sympathy and said the best we would get is the food vouchers and we should be grateful. No other travel reimbursement or vouchers were offered other than a replacement flight. Overall it was a huge inconvenience and caused numerous other expenditures for us."
Pros: "It was on time. I liked the head rests on the seats."
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Everything was good."
Pros: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Cons: "I honestly cannot come up with something that I did not lie"
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Cons: "Delayed flight, multiple gate changes"
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Pros: "Friendly, efficient"
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Pros: "Full flight, crew worked timely"
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "Crew was great. Boarding was quick. Food was good."
Cons: "The entertainment on a cross Atlantic flight was not family friendly. Playing 'Dark Knight Rises' and 'Guardians of the Galaxy' while my 6 year old is on the flight is not appropriate. While I didn't let him listen to the program, he could still watch violent scenes I would not allow at home. There are plenty of family friendly good quality PG or G rated movies that appeal to everyone. Would it be too hard to get individual screens in 2017?"
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Arrived early. Smooth flight."
Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"
Pros: "On time"
Cons: "All well"
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Cons: "Nothing at all"
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Cons: "We fly from London to Dallas and Dallas to Albuquerque but we miss our connecting flight because of the delay leaving London and because of weather. So we got mid sets from Dallas to Albuquerque."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Good flight."
Cons: "A little crowded"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "Direct flight"
Cons: "Online check in, we’re charged for everything, EVERYTHING. For that I’ll take a connection next time"
Cons: "They left on time with 46 pax and took over a 2 hour delay. Then my bag did not show up."
Pros: "Flight crew was very helpful ."
Cons: "The crews at the airports are extremely rude and impatient."
Cons: "They charged $3 for water, nothing complementary."
Cons: "Major delays, no communication from airline"
Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"
Pros: "We had a really nice crew."
Pros: "This crew was amazing"
Cons: "The seats are very hard."
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Cons: "Late to load and then put us all on the plane and made us sit on tarmac for over 1 1/2 hours"
Cons: "I would have liked to have a drink of water for free!!"
Cons: "Pathetic rationale for delay"
Pros: "Nice crew. Friendly and responsive"
Cons: "Recliner chairs"
Pros: "Flight attendants were very kind, attentive and caring. There was a special needs girl in the same row as me that was by herself and they were always making sure she was okay and comfortable as well as the rest of the plane."
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Pros: "Crew food. Seat small little leg room."
Cons: "Plane on time. More leg room."
Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."
Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"
Cons: "it was very hard to hear the stewardess"
Pros: "Ticket prices are always the best. Even though The flight was delayed by 30 minutes we were only 15 minutes later into the terminal"
Cons: "The flight was delayed by 30 minutes but we were only 15 minutes later into the terminal"
Pros: "Boarding is always a pleasure out of Provo, with no security wait and a pleasant crew. The plane we took was a newer model, and is similar to many Fronteir and economy Delta planes. Unfortunately that means that even a short one-hour flight leaves pains."
Cons: "Our ride was very turbulent, whether that’s due to weather or pioloting I’m not sure. Either way it would have been wonderful to have a free cup of water. Sat for de-icing for about 20 minutes before takeoff."
Pros: "the staff was nice."
Cons: "the soda can was 2$ and for a rum and coke 20$, the plane was uncomfortable"
Cons: "I dislike their pricing structure."
Cons: "The airports restaurants closed and security shut down as well. We were prisoners in the airport with only a vending machine. Unbelievable. Believe the Allegiant Air stories from 60 Minutes. The stories are true."
Cons: "Bags charge for 105$"
Pros: "Check in was fine Wait was short Crew was great!"
Cons: "Seats REALLY UNCOMFORTABLE SAD Could not have updated the seats on newer Jets."
Pros: "Great crew fast service and flight smooth !"
Cons: "I’m tall and have some back issues I found the seats very close and not too comfortable ! I tried to get A seat by the emergency exit but wasn’t early enough on my pick !"
Pros: "Flight crew were friendly and courteous and even added some humor. Flight was on time for departure and 20 min early on arrival. Couldn’t beat the fare. Only airline to fly direct non stop to my location."
Cons: "Had to pay for drinks or snacks. Seats did not recline. Fortunately only a little over a 2 hour flight."
Pros: "Timing was good"
Cons: "Not a glass of water was offered. Who wants alcohol in the morning?"
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Pros: "Pretty empty flight so we were able to change seats. Good thing because my family wasn’t sitting together-$12 to pick or change seats ahead of time. Just be prepared and knowledgeable about this airline and other budget airlines and you will be satisfied. - pay for bags in advance, Try to weigh your checked bags before the airport, Bring snacks or drink on flight - otherwise you have to pay for it. Trenton and punta gorda airports are small, you have to walk to the plane. I love the small airports, no lines , easy parking!"
Cons: "Seats aren’t that comfortable and don’t recline even a bit, tray table is small."
Pros: "Love the Military advantages. Thank you. Feels good to be honored & respected."
Cons: "Moving from one gate to another. The three hour delay. It appeared that no one person really knew what they were doing. The disabled in wheel chairs we left on there own. One elderly woman literally fell out of her wheel chair to the floor. I was discusseded by the events of the airline."
Pros: "Last week I flew to Florida on this airline. I quickly wrote a stellar review because the flight crew was sincere, nice and kind. Apparently, that is against policy and on this flight there was no hint of that nice attitude. No frills, no courtesy, just transportation."
Pros: "Flight left and arrived on time. Boarding was OK."
Cons: "Not even water provided on flight. I miss amenities."
Cons: "The flight got cancelled - trip had to be completely rearranged."
Pros: "On time. Courteous stsgg. Great price."
Cons: "All was great"
Pros: "friendly staff, good take-off - landing, all that jazz"
Cons: "Not knowing it would be a late take off. Other than that, very good."
Cons: "The flight was delayed 8 hours"
Pros: "It was fairly clean and the flight wasn't crowded."
Cons: "Flight boarded late, $2 charge for water (and it's not even good water), and no free carry on."
Pros: "I had a great experience with Allegiant. The airline had a great rate, professional staff, and great service. I'd recommend Allegiant to all my friends."
Pros: "The ease of booking and picking seats were great. I also like checking in via the app."
Cons: "don't mind paying for snacks, that's totally fine. In fact, the prices weren't extravagant, so that was totally acceptable. I don't REALLY even mind paying the baggage fee for a carry on as long as the rules are enforced, but there were people who were BLATANTLY over the size limit who hadn't paid, which seems unfair when I paid $36. The reason I know they didn't pay??? They were MY traveling companions. I can only imagine if they did it, then many other people did it as well. So the money is no big deal when the flight is so inexpensive, but the baggage policy needs to be kept fair. I could barely fit the bag I paid for to be in the overhead storage, b/c backpacks, jackets, and purses were crowding the bin."
Pros: "Crew was friendly and did their best under difficult circumstances."
Cons: "Takeoff was delayed by 2 hours. When we arrived in Rapid City, we were stuck in the taxiway for more than half an hour before we could get to our gate."
Pros: "Aipos to be here at Six got at 9"
Pros: "I like their phone app, as it was the only thing that consistently communicated with me what was happening with my flights."
Cons: "I'm average-sized and these planes are tighter than most other commuter planes I've flown. My destination flight was an hour late. It happens. But my return flight ended up being three hours late and an hour of that was spent in the plane as they waited for someone to fix a non-essential cabin video monitor. There was almost no communication either in the airport boarding area or on the plane to tell us about the ongoing delays, changing gates, new estimated departure and arrival times. When we finally took-off, the captain never even apologized or announced what the new flying and arrival time would be, so we were again left in the dark. The crew were ok. I could tell they were in the dark about much of what was going on, too, and were frustrated but resigned to working with Allegiant's way of operating. But they weren't able to muster anywhere near the level of friendliness, helpfulness, or enthusiasm that would have made a passenger's experience better under these circumstances. Instead, they left us to suffer just like they were, and that's the feeling we got. Also note that apparently there's no time to clean anything between flights these days. There was trash and crumbs and all sorts of nasty stuff left behind from previous flights. Things a bit out of the airline's control, but contributing to one of the worst flights I've taken were multiple crying babies and children almost non-stop, extreme body odors and emissions throughout (need better ventilation!), and this new trend of people thinking that the first to get up from their seats and with luggage in hand after landing, the first out the door (instead of filing out by seat order). This leaves others stranded and waiting for the entire plane to deboard, And finally, unrelated to the actual flight, but also contributing to my experience is Allegiant's nickel and diming approach to flying. They charge literally for everything (and not just a little), from your carry-on bag, to choosing a seat number, to using a credit card online. What starts as a very favorable cost to fly versus many other airlines, becomes unreasonable when adding in all the extra charges. This goes for in-flight food or beverages, too. Expect to pay for everything, down to a cup of water. I took Allegiant because it was the only 2-hour direct flight available and seemed to be a more reasonable price than other options. The time-savings never happened and the cost-savings wasn't worth it."
Pros: "Flight crew was friendly."
Cons: "The cheap ticket isn't so cheap when you add in all the extra costs. $50 for a carry on? $12 to pick a seat? I'd rather pay the fee extra dollars up front and fly an airline that actually provides good service."
Cons: "Don't understand why they nickel and dime you for everything."
Pros: "The price was great, the speed of boarding was pretty fast, and the snacks were decent - and my too expensive."
Cons: "The seats were very cramped and close together, and there was no on flight entertainment like TV or radio, nor was there any wifi."
Pros: "Paid extra for a seat in first row. Got to airport and they changed it"
Cons: "They switched my seat at the desk. Got no explanation or reason"