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England to New York John F Kennedy Intl Flight Information

Flights Arrive in New York John F Kennedy Intl
Flights Depart from England
Flight Price $296
Airlines Virgin Atlantic, Delta, Finnair, British Airways, Brussels Airlines, SWISS, WOW air, Icelandair

Book cheap flights from England to New York John F Kennedy Intl (round-trip)

Airports
Origin
London
$325
only
$325
$344
only
$344
$344
only
$344
Manchester
$296
only
$296
Birmingham
$331
only
$331
Destination
New York
$296
only
$296
Wed, Nov 7
MAN
Manchester
JFK
New York John F Kennedy Intl
7h 30m
Wed, Nov 14
JFK
New York John F Kennedy Intl
MAN
Manchester
6h 25m
Trip: 8 days
9.6ExcellentShow reviews
Overall 9.6 Excellent
Based on 4 reviews
Overall
8.0
Boarding
8.2
Comfort
7.7
Crew
8.4
Entertainment
7.9
Food
7.7
IAD
LHR
Good 6.3

Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from.

The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip.

LAX
BNE
Excellent 10.0

food was great!

LHR
SEA
Excellent 9.0

Food and snacks!!!!!

LAX
LHR
Excellent 9.3

Staff. Very couteous.polite. friendly.

Good.entertainment choices.

LGW
MCO
Good 6.3

Crew were friendly and courteous

Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners

Wed, Nov 21
MAN
Manchester
JFK
New York John F Kennedy Intl
34h 40m
Mon, Nov 26
JFK
New York John F Kennedy Intl
MAN
Manchester
18h 15m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Mar 1
MAN
Manchester
JFK
New York John F Kennedy Intl
7h 30m
Fri, Mar 8
JFK
New York John F Kennedy Intl
MAN
Manchester
6h 25m
Trip: 8 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 2 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
MAN
JFK
Excellent 9.0

Manchester Airport first class. More services and convenient than JFK and Atlanta. Check in and gate staff great in Manchester. I

Plane change JFK. Staff with TSA looked like they slept in their uniforms. Information incorrect on wifi customs and caused delays. Customs agents first class.

LGA
DCA
Good 7.3

There was no rhyme nor reason for who boarded first

ROC
ATL
Excellent 10.0

Marti

ATL
ORF
Okay 4.6

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

PIT
BOS
Okay 5.0

Crew was very kind

Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan.

Thu, Dec 6
MAN
Manchester
JFK
New York John F Kennedy Intl
27h 05m
Mon, Dec 10
JFK
New York John F Kennedy Intl
MAN
Manchester
10h 45m
Trip: 5 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 2 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
ORD
HEL
Mediocre 2.0

Good airline teamed up with crappy American brings them down. Don't waste money!!

MAN
JFK
Mediocre 3.0

There was no entertainment

HEL
JFK
Good 6.0

it was on time

it was a poor food choice again.

HEL
JFK
Excellent 8.0

The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

ORD
HEL
Excellent 9.6

Unwashed pillow and blankets, stains on the pillow

Tue, Feb 5
LHR
London Heathrow
JFK
New York John F Kennedy Intl
13h 25m
Tue, Feb 19
JFK
New York John F Kennedy Intl
LHR
London Heathrow
6h 55m
Trip: 15 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 442 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
LHR
JFK
Mediocre 3.6

Crew polite and accommodating. Food OK

Flight delayed 2 hours on tarmac. Reason unclear. Seats uncomfortable and shabby. Entertainment system down for large part of trip. Window shade difficult to open. Plane needs upgrade.

LHR
JFK
Excellent 8.0

Movie selection made a long trip feel very short.

Luggage didn’t arrive and was left behind during connection flight. Who knows when I’ll receive it.

LHR
JFK
Excellent 9.6

Everyone on the team clearly showed up to work making every effort to do their best for the passengers. British Airways is serious about being a top choice Cartier, regardless of class of service and it shows in management, terminal care, operations and amenities and each aspect of the flight.

The food was the least positive aspect, but still much better than most. The pacing of beverage, snacks and meals was well coordinated.

LHR
JFK
Good 6.6

Customer service was helpful as they could possibly be.. once you are able to contact them.

It was very difficult to contact customer service if the hours are not a time the office in NY, USA is open.

LHR
JFK
Good 6.6

Crew is kind, polite and patient. Food portions are adequate. Entertainment is on par on upgraded 747s to other aircraft in the fleet now.

Be careful of the Chicken Curry main. Wasn’t expecting it to be extremely spicy. Seat pitch is tight but generally comfortable due to the unique headrests of these new seats. USB power was provided. Arrival into JFK was terrible. BA’s T7 is so crowded and dated I could literally touch the ceilings above my head while waiting 2 hours for immigration crammed into desolate conditions.

Fri, Nov 30
BHX
Birmingham
JFK
New York John F Kennedy Intl
12h 00m
Mon, Dec 3
JFK
New York John F Kennedy Intl
BHX
Birmingham
11h 10m
Trip: 4 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,870 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
JFK
BRU
Excellent 8.3

Crew were super helpful and friendly. Food was above average for airline food. It was all on schedule. On my return trip - knowing already the confusion with the exit row seat which I explained here, they switched me to the correct exit row without a problem or charge.

I tried to book exit row seats online. The seat map would not load, so I called the number suggested. Had a long a confusing conversation with a woman who did not seem to understand what an exit row seat was. I booked seats, but my card was never charged and I received no email confirmation. I tried the website again and this time saw the seat map. Completely misleading. The real exit row is the row IN FRONT of the marked exits on the map. I chose the row which looked like an exit row, and on boarding found that I was in the row behind the exit row. The flight attendant took a photo of my seat map print out, because it was so confusing!!! No wonder the woman I spoke to sounded like she didn't know what she was talking about - she was following the seat map too!

BRU
MAD
Mediocre 3.3

The bags took over 45 minutes to be delivered

JFK
BRU
Good 6.6

Attentive helpful and cheerful staff: on time

Food

BRU
TLV
Okay 4.8

25 min late too much announcements during night flight, especially about duty free items and prices...

JTR
BRU
Mediocre 3.3

At least it was a flight

Noisy, no complimentary snacks nor drinks, no legroom

Fri, Dec 14
BHX
Birmingham
JFK
New York John F Kennedy Intl
26h 15m
Mon, Jan 21
JFK
New York John F Kennedy Intl
BHX
Birmingham
16h 00m
Trip: 39 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,138 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
ZRH
FCO
Excellent 8.6

There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face.

ZRH
LAX
Excellent 8.0

12 hours flight just one hot meal.

ZRH
DEL
Okay 5.0

Nothing!

Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything.

ZRH
BOS
Excellent 10.0

Best trip ever, flight crew fantastic. Great hospitality from the crew, pleasant and very personable. Will definitely fly Swiss Air again.

ORD
ZRH
Excellent 8.6

The entire process from boarding in Chicago until arrival in Athens was very smooth.

Thu, Oct 4
STN
London Stansted
JFK
New York John F Kennedy Intl
11h 05m
Sun, Oct 7
JFK
New York John F Kennedy Intl
STN
London Stansted
10h 35m
Trip: 4 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SXF
KEF
Good 6.3

Seats are too small

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

AMS
KEF
Good 6.0

The price

The delay

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Thu, Dec 6
LGW
London Gatwick
JFK
New York John F Kennedy Intl
11h 30m
Mon, Dec 10
JFK
New York John F Kennedy Intl
LGW
London Gatwick
10h 20m
Trip: 5 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,796 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
BOS
Excellent 10.0

Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.

SEA
KEF
Okay 5.0

Flight was delayed 1.5 hours due to an unexplained "maintenance issue." A friend of mine who had paid extra to get an exit row with extra leg room was inexplicably moved to a normal seat, and was only upgraded when she complained. I was moved from a window seat to an exit row without explanation, unfortunately, this was an exit row where a life raft was attached to the door, leaving me even less leg room than a normal seat would have.

KEF
EWR
Good 6.0

Safe flight

When we booked through Kayak we were not told that there was a very large additional fee for baggage- even more since we stopped in Iceland.

ZRH
KEF
Mediocre 2.0

Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.

KEF
BOS
Excellent 8.0

The staff was nice and helpful

The flight was a little late and no free snacks or games on computer.

Wed, Jan 9
MAN
Manchester
JFK
New York John F Kennedy Intl
7h 30m
Wed, Jan 16
JFK
New York John F Kennedy Intl
MAN
Manchester
6h 25m
Trip: 8 days
9.6ExcellentShow reviews
Overall 9.6 Excellent
Based on 4 reviews
Overall
8.0
Boarding
8.2
Comfort
7.7
Crew
8.4
Entertainment
7.9
Food
7.7
SEA
LHR
Excellent 8.0

The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable.

The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky.

LGW
MCO
Good 6.3

Crew were friendly and courteous

Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners

JFK
LHR
Mediocre 2.0

They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone

LAX
BNE
Excellent 10.0

food was great!

LHR
LAX
Excellent 9.3

Crew was amazing and we got fed so often. The movie choices were good.

I wish I could have ordered a drink (pay or otherwise) from the tv in front of me

Wed, Jan 9
MAN
Manchester
JFK
New York John F Kennedy Intl
34h 40m
Wed, Jan 16
JFK
New York John F Kennedy Intl
MAN
Manchester
18h 15m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Mar 14
MAN
Manchester
JFK
New York John F Kennedy Intl
23h 10m
Mon, Mar 18
JFK
New York John F Kennedy Intl
MAN
Manchester
12h 45m
Trip: 5 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
BWI
LHR
Mediocre 3.6

Absolutely no leg room despite paying additional fee

LHR
IBZ
Good 6.6

No TV or entertainment. Very little leg room... !!

MAD
LHR
Good 6.0

Space is very tight with BA A380 2-3-2 biz class.

LHR
NCL
Okay 4.0

Having to pay for tea, coffee and water is outrageous Flight late.

LGW
JFK
Excellent 10.0

Meals, crew, movies

N/A

Sat, Dec 1
MAN
Manchester
JFK
New York John F Kennedy Intl
27h 05m
Sat, Dec 8
JFK
New York John F Kennedy Intl
MAN
Manchester
34h 30m
Trip: 8 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 2 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
ORD
HEL
Mediocre 2.0

Good airline teamed up with crappy American brings them down. Don't waste money!!

ARN
BGO
Excellent 10.0

Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time.

JFK
CLT
Mediocre 3.6

Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear.

ORD
HEL
Excellent 9.6

Unwashed pillow and blankets, stains on the pillow

ICN
HEL
Good 7.3

The food wasn’t good and it would be great if they had pasta or some vegetarian option.

Wed, Nov 7
MAN
Manchester
JFK
New York John F Kennedy Intl
7h 30m
Wed, Nov 14
JFK
New York John F Kennedy Intl
MAN
Manchester
6h 25m
Trip: 8 days
9.6ExcellentShow reviews
Overall 9.6 Excellent
Based on 4 reviews
Overall
8.0
Boarding
8.2
Comfort
7.7
Crew
8.4
Entertainment
7.9
Food
7.7
LAX
BNE
Excellent 10.0

food was great!

JFK
LHR
Mediocre 2.0

They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone

LAX
LHR
Excellent 9.3

Staff. Very couteous.polite. friendly.

Good.entertainment choices.

LGW
MCO
Good 6.3

Crew were friendly and courteous

Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners

LAX
BNE
Excellent 8.6

Lots of leg room, even in economy.

Entertainment choices were a bit sparse.

Fri, Feb 15
BHX
Birmingham
JFK
New York John F Kennedy Intl
12h 00m
Wed, Feb 20
JFK
New York John F Kennedy Intl
BHX
Birmingham
11h 10m
Trip: 6 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,870 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
JTR
BRU
Mediocre 3.3

At least it was a flight

Noisy, no complimentary snacks nor drinks, no legroom

BRU
MAD
Mediocre 3.3

The bags took over 45 minutes to be delivered

JFK
BRU
Good 6.6

Attentive helpful and cheerful staff: on time

Food

BRU
FLR
Good 6.6

Helpful crew

No food except for purchase. Expected at least cup of coffee/crackers

BRU
TLV
Okay 4.8

25 min late too much announcements during night flight, especially about duty free items and prices...

Sun, Jan 6
BHX
Birmingham
JFK
New York John F Kennedy Intl
26h 15m
Fri, Jan 11
JFK
New York John F Kennedy Intl
BHX
Birmingham
29h 55m
Trip: 6 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,138 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
ZRH
BOS
Excellent 10.0

Best trip ever, flight crew fantastic. Great hospitality from the crew, pleasant and very personable. Will definitely fly Swiss Air again.

FCO
ZRH
Excellent 10.0

Everything

ZRH
FCO
Excellent 8.6

There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face.

LAX
ZRH
Good 6.3

Steward Very pleasant, helpful and accomodating.

No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information.

ZRH
DEL
Okay 5.0

Nothing!

Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything.

Sat, Feb 2
MAN
Manchester
JFK
New York John F Kennedy Intl
34h 40m
Sat, Feb 9
JFK
New York John F Kennedy Intl
MAN
Manchester
18h 15m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Jan 9
LGW
London Gatwick
JFK
New York John F Kennedy Intl
11h 30m
Sun, Jan 13
JFK
New York John F Kennedy Intl
LGW
London Gatwick
10h 20m
Trip: 5 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,796 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
SEA
KEF
Okay 5.0

Flight was delayed 1.5 hours due to an unexplained "maintenance issue." A friend of mine who had paid extra to get an exit row with extra leg room was inexplicably moved to a normal seat, and was only upgraded when she complained. I was moved from a window seat to an exit row without explanation, unfortunately, this was an exit row where a life raft was attached to the door, leaving me even less leg room than a normal seat would have.

ZRH
KEF
Mediocre 2.0

Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.

KEF
MCI
Excellent 9.6

Very nice flight attendants. Drink service was good. Direct flight left a bit late from Reykjavik, but still arrived earlier than scheduled. Good in-flight entertainment, but didn't remember to bring headphones with me.

Would like some included food service, but I paid a lower price for Economy with that knowledge. I bought a sandwich at the airport which worked out fine.

YYZ
KEF
Okay 5.3

No food goingacross

KEF
IAD
Good 7.0

Crew, comfort, entertainment were great

Gate area was a chaotic mess running behind schedule. Seat assignment was lost and had to have agent reassign. Could never get online system to explain baggage policies clearly. Could not prepay baggage after I discerned the policy.

Wed, Oct 17
STN
London Stansted
JFK
New York John F Kennedy Intl
11h 05m
Tue, Oct 23
JFK
New York John F Kennedy Intl
STN
London Stansted
10h 35m
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

AMS
KEF
Good 6.0

The price

The delay

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

Thu, Nov 22
LHR
London Heathrow
JFK
New York John F Kennedy Intl
13h 25m
Thu, Nov 29
JFK
New York John F Kennedy Intl
LHR
London Heathrow
6h 45m
Trip: 8 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 442 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
LHR
JFK
Good 6.0

No way to alert crew when seated in stratagem as they say

LHR
JFK
Good 6.6

Crew is kind, polite and patient. Food portions are adequate. Entertainment is on par on upgraded 747s to other aircraft in the fleet now.

Be careful of the Chicken Curry main. Wasn’t expecting it to be extremely spicy. Seat pitch is tight but generally comfortable due to the unique headrests of these new seats. USB power was provided. Arrival into JFK was terrible. BA’s T7 is so crowded and dated I could literally touch the ceilings above my head while waiting 2 hours for immigration crammed into desolate conditions.

LHR
JFK
Good 6.6

Flight crew

Infant ticketing was royally messed up on the was out and back. Ticket booking over phone took two hours. Ticketing at seat took nearly 45 minutes. Absurd waste of time.

LHR
JFK
Good 6.0

Direct flight and excellent service from attendants

Seat selection was changed to middle seats without prior notice and the seats are so close together , when the women in front reclined her seat the dinner tray did not fit. An attendant eventually asked her to put her seat upright. Once dinner was over, back to a recline position, far too closer to the seat behind.

LHR
JFK
Okay 5.6

the plane landed safely

a lot of confusion between in flight staff and ground staff as to where to go and what to do concerning transfers to ongoing flights, security, tight layover etc It was like it was everyones first day on the job.

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