Pros: "The crew was great and professional."
Cons: "No complaints. Everything was perfect from the boarding process to disembarking."
Pros: "Tv control broken with wires coming out of the arm rest in all seats of the same row."
Pros: "Crew was very pleasant and flight was on time."
Cons: "The tray tables were all broken and hinging in my row. The aux port for headphones needs to be updated to support new types of headphones, like Bluetooth or lightning connection."
Cons: "Flight was delayed leaving NYC and when we landed in New Orleans, the gate was occupies, so we had to wait."
Pros: "We arrived early"
Cons: "The entertainment system was missing at my seat. It was also down for the entire plane. The crew missed my row for drinks."
Cons: "Boarding process in West Palm is always a mess. There has to be a better set up."
Pros: "Generally it was pleasant , crew were polite and friendly"
Cons: "It’s an absolute disgrace that the plane was kept at such a freezing temperature , even when asked for it to be made warmer, people were coughing and trying to keep warm. I will not fly jet blue again after this . Even the check in are was freezing. Why"
Cons: "Flight was delayed. Told us when we got there. This is the first flight of the day. Shouldn’t have issues"
Pros: "Leaving on time, the flight attendants were nice and the seats on the plane were spacious."
Pros: "Crew was so helpful... even loaned me a phone charger."
Cons: "The exit row door in 12B kept making a high pitch squealing noise...very unnerving"
Cons: "TVs/outlets on my side and section of the plane were not working."
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Cons: "The cabin was a little cool for me during at least half of the flight"
Cons: "The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive."
Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."
Pros: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."
Cons: "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Pros: "I could tell the pilot was very experienced. The staff were beyond amazing. I had a great time I never wanted it to end."
Cons: "The only thing I would ask for was complimentary snacks. I didn’t experience it to be too much of a problem. I got a complimentary beverage and snack for purchase."
Pros: "The flight was pretty seamless."
Cons: "There was a delay because of a electrical problem. This seems to happen a lot with Sun Country."
Cons: "First time flying this airline, it was great! Will definitely fly with them again."
Cons: "The usual...leg room, seat spacing/size, lack of decent food options..."
Pros: "Great price For the flight"
Cons: "You need to have a kiosk so I could’ve gotten a boarding pass without standing in line for half an hour, I had no bag to check and no need to take up your staffs time but you need a kiosk in the Fort Myers airport for people like me"
Pros: "The direct flight was the biggest plus. The seats all had a USB outlets which was convenient."
Cons: "Our flight was delayed about 15 minutes due to a mechanical issue which we didn’t know about until we got on the plane late."
Pros: "Very friendly staff with quick on time flight"
Cons: "I probably should’ve taken first class. Very cramped even for economy. No on screen entertainment"
Pros: "I wa upgraded to first class and was very pleasantly surprised."
Cons: "The food was not good."
Pros: "The service is good. The direct flight is great. I like flying from terminal 2."
Cons: "I’m not happy about the baggage charges nor the upgrade seat pricing for coach class when they weren’t even exit rows."
Pros: "The flights left and arrived w/out delays..good seating..easy access to ticketing and baggage."
Cons: "all good"
Crew was inconsistent in instructions in advising passengers about seat backs during take off. Perfunctory announcements except from cabin.
The experience with Breeze was really great. The app makes managing flights easy. You can check in on there 24 hours in advance, and your boarding pass is there, too. The flight crew and the staff at both our airports were wonderful. Snacks and drinks were reasonably priced. The seats were very comfortable, they even had adjustable headrests on every seat. The only downside is not having entertainment or Wi-Fi available onboard.
The price is amazing. I was worried about how the flight would be as I never flew then. Seats were very comfortable. We had lots of legroom. The Akron airport was really nice. Overall it didn't have the stress we usually experience with flying. Highly recommend
Flight delayed and moved to another gate. Got a text message updating the gate as final boarding finished. Missed flight, fighting for my refund
Prior to boarding we were told the flight was still on time up until about 20 minutes after the scheduled departure time. Details on the new departure time and gate were not provided to us in a timely fashion and we were lead to board a flight to Pittsburgh only to realized upon scanning my boarding pass that it was the wrong flight when signage at the gate said Providence. However, once on board the plane was comfortable and staff courteous and nice.
Perfect. Even got a screwdriver in Pitt to fix my sons luggage. Awesome airline.
Outside of a 30min delay getting back home; this an excellent airline and will definitely use again.
Everything was on-time and easy breezy. Good prices and good service. Polite and helpful crew members.
Flight exceeded my expectations. Crew was upbeat and flight was on time.
Ticketing agent never said our flight was delayed. It went from a 2 hr to 3 hr delay to just cancelled….why…lack of crew. Breeze doesn’t even have a phone number to call. You have to “text” them or use Facebook messenger to get in touch with someone. If you’re trying to market a new airline, make sure you have crew to fly if you’re going to run flights. The plane was literally at the gate.
Flight was on time. Crew courteous and knowledgeable. Good flight
The pretzels were ok, but a wider assortment of snack choices would be better.
Pros: "Comfortable seat, chargers and device holders at search station, very clean and great leg room."
Pros: "The crew was great and separation of passengers unless traveling together was great as well!"
Cons: "My luggage was completely soaked, ruining important paperwork, clothing and even my parking lot ticket for me to exit the parking garage. Apparently they didn’t even try to cover the passengers luggage."
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Cons: "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
Cons: "The crew failed to enforce ANY mask policy. The WiFi did not work. They over served alcohol to the passengers."
Pros: "Delays. Very hard to rebook. Crew was inattentive. No chargers or TVs. Little overhead bin space. Terrible flight."
Cons: "Fix everything mentioned above"
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Pros: "A little more leg room than the next leg of our flight."