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Good to know
Low season | January |
|---|---|
High season | December |
Cheapest flight | $20 |
Average price round-trip | $310 |
Good deal round-trip | $105 |
Good deal one-way | $55 |
Best time to beat the crowds with an average 3% drop in price.
Most popular time to fly with an average 12% increase in price.
Flight from Philadelphia to Orlando
(avg. price over the last 2 weeks)
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FAQs for booking flights from Pennsylvania to Florida
Top 5 airlines serving from Pennsylvania to Florida
Scores according to KAYAK customer reviews8.4
SouthwestOverall score based on 13938 reviews
8.7Boarding
8.4Comfort
9.0Crew
8.0Entertainment
7.8Food
Airline reviews
Cons: "I am a frequent SW customer and normally love this airline. On this particular day however, the plane was loaded and ready to go for 7:10am departure, but we sat at the gate, and sat, and sat. Finally, at 7:25 the cockpit informed that SW had decided to add additional cargo - so the flight was intentionally delayed without consideration for connecting passengers (I had a 50minute window in Nashville with change of terminals required). All the while, the crew was whooping it up in the cockpit with the flight crew with no further explanation. In total, we were 25 - 30 minutes delayed."
Cons: "I am a frequent SW customer and normally love this airline. On this particular day however, the plane was loaded and ready to go for 7:10am departure, but we sat at the gate, and sat, and sat. Finally, at 7:25 the cockpit informed that SW had decided to add additional cargo - so the flight was intentionally delayed without consideration for connecting passengers (I had a 50minute window in Nashville with change of terminals required). All the while, the crew was whooping it up in the cockpit with the flight crew with no further explanation. In total, we were 25 - 30 minutes delayed."
Pros: "The attendant who was calling the boarding groups at the gate. He was efficient, professional and pleasant."
Cons: "Social distancing on the plan was non-existent. How is it that we have an airport terminal policy that requires social distancing and Southwest has a flight that is “completely full”?"
Pros: "Nice quick flight that was on time and comfortable."
Cons: "No complaints. Southwest is easily my favorite airline!!"
Pros: "Check in was great"
Cons: "There was a women on the flight with a dog. She went down the isle and was letting children pet it. I felt this lwas dangerous, as you never know what a child or dog are going to do. I had a nurse sitting next to me and she said you can’t believe how many children are bit by dogs who have no history. The crew did nothing to stop this"
Cons: "Delays not there"
Pros: "Amazing flight with a great staff. We love Southwest!"
Cons: "Everything was good"
Pros: "The flight left on time."
Pros: "Awesome flight! Southwest loads passengers quicker than any airline I have been on. Great at providing a wheelchair for my 85 year old father."
Cons: "The flight was perfect. I wish they offered more direct flights. It would have been impossible to take my Dad to Houston to see his very ill son without the direct flight. Our elderly can only handle direct flights."
Cons: "Bit warm"
Pros: "When I ask if the ice is in a bin or bag because bins do not get cleaned. I ordered Bailey's on ice and I expect the bottle to be given to me. We all know you don't pour alcohol where the customer can't see it! The staff in the rear of the plane did though. I was not happy & sick anyway. I would not"
Cons: "come as expected or as was done in the front of the aircraft. NOT HAPPY! Henry Leopold leopold.henrya@gmail.com 317-418-6544"
Pros: "A safe flight...and the cheap ticket."
Cons: "The way you check in and board the flight."
Pros: "TSA precheck made it easy, no long lines, and everyone was very accommodating"
Cons: "Why doesn't. SW reserve seats (at no charge) like other airlines"
Pros: "Cheep"
Cons: "Going through air security basic. Fighting for a seat. Stail pretzel. Stupid attendant. What happened to enjoying flying?"
Pros: "EVERYTHING"
Pros: "Very organized and checked bags are included. Great price!"
Cons: "Open seating can be very challenging if you have kids"
Pros: "I was rerouted!"
Cons: "The whole day!"
Pros: "The stewardess allowed my husband to retrieve his special pillow from the terminal which he was very grateful for."
Pros: "Free Checked bags, and the rest of their service is great too."
Cons: "I little problem with the entertainment, but might have been our old iPad."
Cons: "The trip went fine. The entertainment app took some time and never fully worked."
Pros: "easy check in and great customer service"
Pros: "Crew"
Cons: "The hassles of missing luggage"
Pros: "Easy boarding, friendly crew, fell asleep quickly, woke up at our destination a bit early."
Pros: "Very good flight. On time, smooth and ne hazel!"
Pros: "Not a bad flight overall but still waiting on bag delivery"
Cons: "Four day wait expected before bag is returned"
Pros: "Had A2 position, sat in exit row aisle with extra leg room, had great conversations with 1 of the flight attendants (blond from boise... I feel silly now for not asking her name), had great service, and an uneventful flight. Well done!"
Cons: "No Star Trek teleportation available (beam me up Scotty)"
Pros: "Food and entertainment should have n/a choice. We didn’t eat except for peanuts and there is no entertainment."
Pros: "Staff was excellent! And entertaining:) We arrived 30 minutes early. So you can’t beat that."
Cons: "Nothing"
Pros: "Smooth, no issues."
Pros: "On time arrival and comfortable A List seat!"
Pros: "I've always enjoyed flying SW although i can't afford direct flights to Philadelphia when they are offered. This was my most exciting flight including the short connection. I was able to stream the Word Series game on both flights and watch my team win it was so amazing to be so many feet up in the sky and witness HISTORY EARNED!! Right after the big WIN the flight crew offered everyone on board a toast of champagne for all in flight. We cheered and celebrated!! Thank you SW Airlines!!"
Pros: "The Super Friendly Flight Attendants"
Cons: "Everything was okie dokily."
Pros: "We won’t fly with anyone else. We trust SA. We waited about 30 minutes on the runway b/c we were 17th in line at Philadelphia International for takeoff but we still arrived early in Denver!"
Pros: "Hit was on time and comfortable"
Cons: "Spliting me and my husband up during boarding"
Pros: "Good service"
Cons: "It was not a lot of Leg room for taller passengers."
Pros: "Nothing"
Cons: "Late Again"
Pros: "Southwest crew was extremely hospitableh Andi need"
Pros: "Flight attendants & pilots we're awesome! Plane itself had several issues. No rador, flooded sink in bathroom and previous crew did not restock for this crew. But our crew was fantastic and worked though all the issues with smiles!"
Pros: "Crew was great"
Cons: "Flight was delayed several hours and couldn't get any information regarding the delay. The signs at the gate were still showing on time and the app never indicated a delay."
Pros: "Customer service"
Cons: "Delay"
Pros: "Crew and flight were fine."
Pros: "Fast efficient boarding process."
Pros: "First time flying with Southwest and look forward to booking again. Everything was great"
Pros: "Got to sit in an exit row, and I could stretch out my legs!! Crew was very pleasant and accommodating."
Cons: "People complaining about air pockets and turbulence and not getting their drink on, and posting about it. Yes, I agree, YOUR flight was probably the only one with a rough ride that day, and it was Southwest's fault!"
Pros: "Crew were excellent at keeping us informed on status of our flight which was slightly delayed. The pilot made up the time in the air. All in all another terrific flight"
Cons: "Nothing"
Pros: "They are always on time. You get snacks and free refreshments. The flight attendant are helpful and courteous. You get to check 2 bags for free and bring carry on bag for free. The seats are more comfortable than most airlines. Plus, you can change any flight for free."
Pros: "Clean plane , friendly staff ."
Pros: "Almost always on time. I like the boarding process. Flight crew is always nice."
Pros: "From the first flight two weeks ago to the landing last night, I was delighted and impressed with how Southwest Airlines runs! I don't know WHY I never used them before but I now have my "go to" airlines for all future flights!"
Cons: "Tvs were broken"
Pros: "Crew is always great."
Cons: "The TV wasn't working at my seat"
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "System were down for 3 hours left 3 and 1/2 later"
Pros: "Non stop flight, complimentary snacks, in flight entertainment, wifi"
Cons: "Free"
Cons: "Delayed 2 hours!"
Pros: "Flight overall was fine"
Cons: "4+ hour layover in ft Lauderdale turned into almost 6 hrs due to delays but they’re ‘working on getting it out earlier so be there at the original time’...."
Pros: "Crew was kind and very helpful. Also, I found the seats to be comfortable and didn’t feel squished. There was plenty of leg room. Great experience overall. Thank you!"
Cons: "Absolutely nothing! Was a fantastic experience!!!!"
Pros: "On schedule, good flight"
Cons: "No movies"
Pros: "The personnel were courteous and listen to your request ,the flight was exceptional.."
Cons: "No comments at this time."
Cons: "I did not like the fact that I had to spend 8 hours in the airport waiting for the plane. It had nothing to do with the weather. It was mechanical at one airport and it was passenger problems on the plane going to New Orleans. I got a food voucher but it was because I asked for it. The least they could have done for The passengers without asking for it."
Cons: "Departure was delayed, then it made an unscheduled stop in Jamaica for refueling! A 3 hour flight ended up taking 7 hours. On top of that the plane did not have a way to recharge a cell phone. The entertainment choices as well as the tv screen were poor and then there was no way to turn off the screen."
Pros: "Nice snacks"
Pros: "Jet blue was on time and there's plenty of snacks"
Pros: "Crew was nice and the flight was fine"
Cons: "I was quite shocked that the seat I had originally been put in the head phone jack and The Wholearea where the channel changes was falling apart. I was able to switch seats due to flight being not full but that would be annoying. I also was weirded out that they did not ha e touch screens. In general the plane just seemed old and dirty to me."
Pros: "More leg room Affordable prices Snacks dunkin donut coffee Pleasant flight attendant Punctuality"
Cons: "Nothing"
Pros: "On Time and smooth."
Cons: "Flight was 7 hrs delayed!!!"
Pros: "Crew were nice. They gave out cookies and chips."
Cons: "Families with kids should go second on the plane, not almost last. The air conditioning system was broken. The seats were hard on my bottom which made for a rough red eye flight. Hit tons of turbulence with no warning. I know you can see that ahead of time so just give us a heads up. They couldn’t get the bridge way to the plane so we sat for half an hour in the no ac plane instead of getting us a stair or other gate."
Cons: "The airline had the flight delayed due to waiting for flight attendants. Very irresponsible of the crew and members, which weren’t working on the flight"
Pros: "Seat space, legroom, personal TV, free movies, free unlimited snacks"
Cons: "The the fight was 2 hours late"
Pros: "The crew members were great- really friendly and accommodating."
Cons: "Turbulence. But like... nobody can make that stop so basically it was perfect"
Pros: "The crew was very nice"
Cons: "Delayed for 1hour + minutes to departure"
Cons: "turbulence and did not offer snakcs"
Pros: "delay, delay,....."
Pros: "Wow - perfect trip from booking to arrival in FLL. Easy website, luggage and assigned seat included. Helpful ground crew in BUF. And the best free inflight wifi. I will book again."
Cons: "Nothing"
Pros: "service in the gate was excellent"
Cons: "a flight attendant has a friend or a partner as a passenger at the emergency crew, and they were making rude comments about a family aboard. It was very uncomfortable"
Cons: "Constant delays."
Pros: "Everything"
Cons: "Was all good"
Pros: "I got to my destination safely and on time."
Cons: "TSA made me take my belt off. Not JetBlue's problem m"
Cons: "Mechanical problems delayed the flight one hour."
Cons: "Arrived at airport to stand in line for jet blue and no employees there. We waited at least 30 mins before an employee showed up and even though we checked in the night before, we had to wait another 30 mins to drop off luggage."
Pros: "Comfortable seats, first time I have enough room and I’m not squeezed like sardines. The entertainment options was really nice addition. The stuff were wonderful so welcoming and nice. The boarding process was efficient and fast. I wish you will do flights to Israel I’ll be the first one to try!!! Amazing amazing amazing!!!! Thank you so much for a wonderful flight"
Pros: "What did I like? Well, I liked arriving at my destination, though getting there on Jet Blue was unpleasant."
Cons: "Stressful due to delays, disorganization, lack of communication, developing-world style of service."
Pros: "The legroom was a nice surprise. I thought the seats I’m fromt of us were going to be sitting on our knees but my boyfriend who is 6’2 had room to stretch his legs out. The in flight entertainment wasn’t bad either."
Cons: "I wish JetBlue would explain how they categorize to board people. I know some airlines that board first class, passaengers with disabilities and then back of the plane to front. I think it works so much better this way."
Cons: "Most TVs on the plane did not connect to direct TV as promised"
Cons: "Landed and sat on the tarmac for 30 minutes waiting to deplane. The Captain made an announcement to explain, but the speakers sound like they are underwater. The wait was because there wasn’t a set of stairs available. Love budget airlines."
Pros: "Overall good experience"
Cons: "Late departure"
Pros: "Fast boarding"
Cons: "Seating"
Pros: "As always I'm never disappointed with jet blue. Great snacks and the wifi and tv are a plus! I only fly jet blue when available. Direct flights from Richmond Virginia are awesome."
Cons: "Not a thing. 0 complaints"
Cons: "No priority boarding for credit card holders"
Pros: "Seats and leg space"
Pros: "Larger seats and more leg room than United which we usually fly. Very accommodating and nice personnel all of whom happen to be women today."
Cons: "No snacks a available, limited beverages."
Pros: "Great flight! Kind people good service timely!"
Cons: "N/A"
Cons: "That there were no alternatives"
Cons: "I didn't like the TV's, They were old. Seats did not recline."
Pros: "N/a"
Cons: "My flight was delayed and had no notice"
Pros: "The crew was helpful."
Cons: "The comfort of the seat could be better."
Cons: "Everything was good"
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Crew was awesome. Very respectful and helpful"
Cons: "Food options"
Pros: "Amazing crew"
Cons: "Faster lines at check-in. More courteous security personnel"
Cons: "WiFi didn't work"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Cons: "Flight was 20 minutes delayed"
Cons: "N/A"
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"
Pros: "My first perfect Delta flight. No issues. No delays. Excellent customer service. What more could you ask for"
Cons: "No problems"
Pros: "How professional everyone was"
Cons: "Everything was good"
Cons: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"
Pros: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Cons: "n/a"
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Cons: "The flight is delayed 3.5 hours."
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Pros: "Always a good experience with Delta! They’re the best!"
Cons: "flight ticket very expensive."
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "They are very professional"
Cons: "I luv it"
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "Gate agent was great. Smooth boarding and very attentive flight crew."
Cons: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Cons: "I had to take different flights due to the delays."
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Pros: "Everything"
Cons: "No complaints"
Cons: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."
Pros: "The staff was helpful."
Cons: "The flight was delayed due to a crew member no show and eventually cancelled. I was unable to go to Iowa to see my family."
Pros: "Smiley flight attendants"
Pros: "Nothing"
Cons: "Not have 6 hour delays after people have already boarded the plane."
Pros: "Crew good. Seat cramped"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Cons: "The AA app broke"
Cons: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Cons: "They cancelled two of my flights in one weekend. We will not use American Airlines again."
Pros: "Non-stop flight and arrived ahead of schedule"
Cons: "No individual entertainment in seat backs and the common system wasn’t working. But, since it was an overnight flight it wasn’t that disappointing"
Pros: "Smooth ride"
Pros: "I was able to sleep comfortably, even in the middle seat."
Cons: "Not been in a middle seat"
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Pros: "Great short flight"
Pros: "We arrived early and everything went off without a hitch."
Cons: "Seats were really tight. Made worse by the person in front who had him s seat back."
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Pros: "The crew was very nice."
Cons: "Couldn’t get the tv to work very well."
Pros: "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
Cons: "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
Pros: "The crew"
Cons: "The delay and the seat comfort for purchasing the main cabin seats was not as expected."
Cons: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Cons: "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
Pros: "Nothing exceptional"
Cons: "Never taken!!!"
Pros: "nothing"
Cons: "no inflight entertainment no outlets"
Cons: "American is always delayed, every single flight."
Pros: "On time"
Cons: "Small seats"
Pros: "perfect"
Pros: "Plane was clean"
Cons: "Out of wraps, sandwich disappointing. Legroom bad."
Pros: "The boarding process was ok."
Cons: "The entertainment system failed again."
Pros: "Food"
Cons: "Bathroom smell"
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Pros: "I liked that food and entertainment was included without additional charges, even a glass of wine."
Cons: "Not too comfortable to sleep in."
Pros: "Smooth flight on time."
Cons: "After flying from Denver to Philly, I had anticipated an hour and a half layover. First email came speaking of a delay, then second, then about five emails later American Airlines notified me that there will be a 4 hour delay. To get from Philly to avoca on a flight is half an hour. On a bus, its two hours. If an airline knows there will be a four hour delay, how do you not provide that service? I watched plent of other flights go to AVP and even to Allentown, no one could offer one of those options to me? Cold, compressed and miserable experience."
Pros: "It was just great"
Pros: "Pretty good dinner and breakfast, complimentary wine"
Cons: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Cons: "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
Cons: "Flight was cancelled"
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "N/A"
Cons: "N/A"
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "Arrived early and flight wasn't packed."
Pros: "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
Cons: "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"
Pros: "They were able to arrange for a seat for my daughter who was technically a lap child. The crew were courteous and helpful. The flight arrived early."
Cons: "Nothing."
Pros: "good timing"
Cons: "snacks and beverages..."
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Cons: "Staff was not friendly at all"
Pros: "The attendants were helpful and Kind"
Cons: "Prices, again."
Pros: "Flight on time"
Pros: "Short flight"
Cons: "Small plane"
Pros: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Cons: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
Pros: "Good flight."
Cons: "Wifi didn’t work entire flight even though I had paid for it ahead of time"
Cons: "Seats need to be bigger (wider)"
Pros: "The flight attendant in business class was awesome!"
Pros: "Amazing experience"
Cons: "No, everything was perfect"
Cons: "two hours late. No info. No recompense. It was a very long day."
Pros: "The attendants were amazing, fun, attentive and provided for a very quick four-hour trip!"
Cons: "Not one thing."
Cons: "Choices of TV selection"
Pros: "Seat was comfortable but paid up for extra leg room"
Pros: "Minimal turbulence"
Pros: "Smooth flight, excellent cabin service, arrival in Ft. Myers was early"
Pros: "Friendly staff and efficiency"
Cons: "None that I can think of"
Pros: "Enjoy the United apps free movies"
Cons: "I was not on this flight because my previous United flight was late! So I am having to sit all from 8:00 am till 8:25 pm in the airport. I am not happy."
Cons: "The flight was delayed more than 4 hours. It was a bad experience with United."
Pros: "My flight on another airline cancelled -- I rescheduled on a later flight with United but arrived at the airport in time to catch an earlier flight that had been delayed. United allowed me to move to the earlier flight without any penalties in recognition of all that was going on. Thanks."
Pros: "No delay, not crowded"
Pros: "Liked excellent food and beverage service by courteous and attentive crew. Flight was listed as serving only snacks so was surprised to be served an excellent Asian Noodle and Steak Salad and continuous beverage service. Flight attendant responded immediately when I had trouble with my headphone cable and brought me a replacement cable. Entertainment option with wide choice of live television was fine for flight and helped make flight go by fast. This was our first use of first class service, and we would consider it again. I had unsatisfactory experience with United last year and saw great improvement."
Cons: "I would have preferred not having to travel to Newark to get Florida flight since Newark Airport was crowded and boarding experience took too long."
Pros: "Crew was helpful and everything went as planned"
Cons: "Smaller seats"
Pros: "On time, smooth flight"
Pros: "All was good. Flight attendants helpful and friendly."
Pros: "Everything! The flight left on time and landed early. Service was great and the staff was super."
Pros: "Well organized."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Cons: "The plane got delayed by more than 3 hours!"
Pros: "Landing safely."
Cons: "Everything else. I flew from PHL to IAH and was very unhappy with the experience. The gate agents were unfriendly. The bag check agents downstairs were unfriendly. I had two separate phone calls with United a week prior to the flight to understand and confirm the bag policy. This was AFTER booking my flight so they knew upfront I bought a basic economy ticket. After my first call, I understood a personal item would be free and I would be able to pay for my carry on bag, but only within 24 hours prior to the flight. I made a second call to be absolutely sure the previous agent gave me the correct information and pricing. So I paid the $25 for my carry on, checked in online, and waited at the gate while boarding at the very end because I was basic economy. They did not let me board with my bag. They requested another $50 to check my carry on with them or I would be rebooked. I struggled to afford the flight, let alone the carry on fee I had paid in advance. I literally did not have the money, and even if I had the cash, they only accept plastic. What blew me away was they weren't asking me to check my carry on because of the size. But because of my basic economy ticket, aka, the N fare. Despite checking with two employees by phone after buying my ticket and paying for a carry on in advance, there is a rule in place that states "if you have purchased Basic Economy, you will only be allowed one personal item, unless you are a Premier member or a primary card member using a qualifying MileagePlus credit card." Therefore, there is no alternative. You are a second class citizen; a no good deplorable, when you buy this ticket and there is nothing you can do to upgrade it. Only the "premier" passengers have the right to bring a carry on aboard even if you think you're paying for the privelage. What I was expected to somehow understand after asking two United employees prior if I could purchase the right to bring a carry on bag aboard, was to CHECK my CARRY ON downstairs or learn the hard way. Wow. What a ruthless way to learn this lesson. I waited 7 more hours to board the next available flight. What a nightmare. I thought I had did the appropriate research necessary and planned in advance to avoid these situations. Checking in online and contacting customer service prior is no longer the convenience it used to be. Even if you've done your research, bring additional funds with you. Even if you check in online and have a digital boarding pass, always check in with a real human prior to entering the TSA security line. A side note, United is trying to save money while "speeding up" the process by forcing you to use a computer to hand over your checked luggage. Speaking with a human now is a monumental struggle."
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Cons: "Just give free wi fi already"
Cons: "I didn't realize how you can no longer be accommodated without being charged for everything."
Pros: "No delays."
Cons: "Never gave me the option to select seat."
Pros: "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
Cons: "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."
Cons: "Hour late taking off and customer service terribleness!"
Pros: "The incoming plane was delayed due to 'equipment prep'. Since it was connecting me to my longer leg, I was nervous. The crew did a great job of deplaning everyone and getting the plane ready for our flight with very minimal delay."
Cons: "It was a quick 30 minute flight and everything was fine."
Pros: "The seats and the price"
Cons: "How far back I was"
Pros: "Nothing"
Cons: "Delayed 3 hours"
Pros: "Tv"
Cons: "The tv kept shutting on and off"
Pros: "Crew were great. Seat reassignment was great."
Cons: "No good snacks no entertainment. Boarding was awkward."
Cons: "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."
Pros: "Seats are comfy"
Cons: "Food service sucks"
Pros: "I'm handicapped and the help getting from terminal to terminal. The people were very helpful."
Cons: "I have metal leg braces. I had to remove them to get in the seat. So the flight was uncomfortable. It would be nice if the plane could have handicapped seating.I know I wouldn't have minded paying a little more for comfortable seating."
Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
Cons: "My connection to YYZ was cancelled and I was not even rebooked to the next flight. I needed to buy a ticket on Air Canada in order to get there. Every time I fly United I find myself asking "why in the hell am I flying United?""
Pros: "The United site suggested to arrive 1 hour prior; however, I came within seconds of missing this flight because of the lines at security."
Cons: "Security lines"
Pros: "How the flight attendance was pleasant"
Cons: "Everything was great"
Cons: "I didn't like that on the way to Philly I could watch movies on my device, but on the way back I would have had to pay to use the seat-back system."
Pros: "The seating was very good and so was the flight"
Pros: "On time bags made connection"
Pros: "On time"
Cons: "The way they board the plane is rediciulous, this 1-5 boarding process is horrible."
Pros: "Crew very friendly!"
Cons: "No entertainment (video screens ) on board flight."
Pros: "The boarding was very smooth."
Cons: "The passengers behind me had a baby on board that cried throughout the whole flight."
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