Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "A 7+ hour delay!"
Pros: "Not too bad once we got on the plane"
Cons: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Pros: "People were great"
Cons: "Air vents and the side of aircraft felt like it was loose and falling off."
Pros: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Cons: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Pros: "Very nice and courteous crew."
Cons: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Pros: "Seats. Service. Timing"
Pros: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Cons: "No tv screen"
Pros: "Friendly, efficient"
Cons: "All went well"
Cons: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"
Pros: "short flight not much to say all was smooth crew was efficent"
Cons: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Pros: "They gave me extra pretzels and 2 cans of soda"
Cons: "The seats were awful.. Miniscule"
Pros: "Very professional cabin crew"
Pros: "Thank God I was able to get a refund"
Pros: "Nothing. Delta is the worst. Delta is awful. Don't fly Delta."
Cons: "I wouldn't know how our flight to Sioux Falls was. Delta left without us, after they made us late. We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "very punctual and nice aircraft"
Cons: "timming of the flight"
Pros: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"
Pros: "Finally got upgraded!"
Pros: "Who could ask for more?"
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "Loved the new aircrafts, the flight attendants were friendly and attentive. We landed 40 mins earlier than expected, the captain really sped the whole way and I didn't feel a thing!! The landing didn't even feel as though we were speeding...one of the best flights I've ever had (Jessica England) thank you!"
Cons: "Food options, early morning flights I get you're not going to have real food, but can there be an option to purchase a bagel with cream cheese or croissant, something other than a snack box. I understand the flight is under 3 hours so certain foods aren't available but Delta you upgraded everything else. I enjoy the Tapas box for those that are vegan, kosher, gluten free, etc....PS-the bathrooms are smaller"
Pros: "Exit row seat with no seat in front. Was able to stretch legs."
Pros: "Cabin crew were great. Food selection is good and appreciate the snacks."
Cons: "Wish all seats and electrical outlets. Was forced to check my bag at the gate and DID NOT think it was nessesary. There was plenty of room on the plane. They also didn't allow me to take my medicine out before it was checked. Luckily there were no issues with getting it back."
Pros: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Cons: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Cons: "My bag was damaged when I arrived at Orlando."
Cons: "No electronic check-in; No seat assignment; will be avoiding flying Delta"
Cons: "Food and entertainment as always."
Pros: "I got home. That's the highlight. We didn't have any incidents."
Cons: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Cons: "I will avoid the airline at all costs"
Cons: "No blanket if you're not 1st class lol. I haven't flew in solo long, idk,i thought they were complimentary lol. & cups of water? What happened to the Shasta's lol."
Pros: "People were nice."
Cons: "I didn't like having my seat assigned at the gate. I booked this flight months ago, but yet somehow I got the very last row of the plan. Which is the noisiest location with the least amount of room. On the flight back they put me in the second to last row, even though there were about 10 seats empty scattered throughout the plan. Made no sense to me."
Cons: "Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again"
Pros: "The crew were wonderful, efficient, and professional."
Cons: "On this Delta flight operated by Virgin Atlantic one of us was unable to check in or change our seats. You think you are getting Delta but everything must be done through VA. VA bag weights are less than Delta and the seat was incredibly cramped. We both had to sit with our legs bowed to the side as the seat ahead was so close. For nine hours we were cramped and could not sleep due to only be able to squeeze into one position. To get into the seat I put on leg in and then sat on the armrest and then brought my other leg up and then lowered my but into the seat. I am not even 6 feet tall and had this issue. So due to the difficult online check-in and seat selection and to the cramped seats we will never fly Virgin Atlantic again."
Pros: "Upgraded to first class so had more room, nicer seats. No lines at TSA, had the first gate past security so a short walk. Nice shopping and food choices."
Cons: "No meal served on flight, only drinks and cookies / popcorn. No entertainment at all. You have to provide your own device. There was wifi but not free, it was so slow I couldn't download the entertainment app, so I gave up and slept. No access to Delta lounge with domestic first class WTF?"
Pros: "Comfortable seats and great flight attendants."
Cons: "The boarding. Having to wait for people to place their carry ons."
Pros: "Planes were nice and updated, screens, wi-fi, easy to board, on time! FA were nice and friendly. Delta terminal at Mia was easier to navigate than AA. Liked that they didn't charge for middle seat towards the front. I feel claustrophobic in the back but hate paying extra for seats up front. A long time AA Gold Member, looking forward to more Delta flights."
Cons: "Only food available was pretzels. Not even peanuts or cookies."
Cons: "I booked with Delta who doesnt give you limits of weight for the carryon...why since the flight was operated from Airfrance they gave me limits of weight of 12 kg??? one ticket one law pls again, the hostess in my row was very nice, even the steward who was working with her very snob...it's not his job"
Pros: "The hotel I had to stay I. Because of a delayed flight was nice"
Cons: "Delay, delay, delay, delay, no show on the crew so cancelled, delay, delay, delay only to arrive in a different city from my original place of arrival just to go home."
Pros: "That the flight ran on time"
Cons: "Everything is an added charge. No food option. No TVs. No friendliness. We were consistently inconvenienced as the flight attendant was seated next to us and interrupted us consistently with no apologies."
Pros: "Short flight"
Cons: "Too cramped"
Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"
Pros: "The Crew was amazing The seat was not comfortable at all Had a broken back rest"
Cons: "Fix the seat Broken back rest aren’t comfortable"
Pros: "Great airplane. Enjoy the 2 seat rows."
Pros: "Nice crew"
Cons: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Pros: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Cons: "Seat comfort"
Cons: "Our flight from Dublin was delayed 2-1/2 hours. So we missed our connecting flight to SJC. Instead of flying back at 5:15 PM we flew back at 8:13 PM. But that flight didn’t leave until 9:00 PM. They rerouted us to fly into SFO which is about 1-1/2 hours further than SJC from our house. Not good!"
Pros: "It was changed from British Air to American Air, which would have been my last choice to fly with. Bad choice!!!!!"
Cons: "No American Airlines! I have trouble with them every time I have used them. Usually their plane breaks down or requires maintenance, which happened again this trip. It made use have to run from customs to the other end of the airport in 10 minutes to make the connection ."
Pros: "Even in economy, the seats were actually OK (room + comfort)"
Cons: "LATE. Fortunately because BOTH flights were late, no problems with connecting."
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Pros: "Crew was very nice."
Cons: "More room."
Pros: "Pilots and staff on plane briliant"
Cons: "Counter staff at boarding gate. Not friendly, not helpful. Very disappointing"
Pros: "Everything was great on the AA flight"
Pros: "Crew is helpful, seats comfortable"
Cons: "If they don’t offer free food why not offfer snacks for money. Movies are quite old."
Pros: "Flight was bumpy because of storms in the area but the crew did a great job of keeping it calm and making sure passengers were taken care of."
Cons: "We sat on the tarmac when we landed for 20 mins for a reason not really made clear. The captain said that the alley was blocked but didn’t really keep us informed other wise."
Pros: "Crew, food and boarding."
Cons: "Limited entertainment selection. Tight setting with minimal leg room."
Cons: "I waited over 45 minutes for luggage to even begin to unload. Absolutely ridiculous"
Cons: "I missed both meals because I was asleep. I usually get woken up by the flight staff, but this time I just missed them. The first time, I woke up on my own to see everyone finishing their food, so I asked for a meal and I got one; the second time, I woke up to see the trash being collected, but never got a chance to ask for my meal because no member of the flight staff passed me again. I landed in LA at midnight and was starving."
Pros: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Cons: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Pros: "Didn’t expect a hot dinner or a breffy, so that was nice!"
Cons: "Felt crowded for such a long flight, but the flight crew was great."
Pros: "Everyone was very helpful and pleasant."
Cons: "No USB ports"
Cons: "Food was terrible and the audio was broken for the entire plane and couldn't watch the movie they played on the flight."
Cons: "They separated my bags, so I had to wait in Philadelphia for my bag to arrive on next flight 2 1/2 hours latter. Not happy after flying from Sydney."
Pros: "Competent crew; flight arrived on time with my luggage."
Cons: "Plane was jammed full; so much so that even passengers like me, who paid to check one of my bags, still had to put my one carry-on under the seat in front of me instead of in an overhead compartment. I expected some legroom because I paid to check my bag. Unfortunately because of American Airlines I had next to no legroom. I'll be avoiding AA where possible on all of my future travels."
Pros: "Boarding was okay, flight was on time departing and arriving."
Cons: "No USB chargers in the seats for SEA-MIA segment of trip, but they had it for short hour flight from MIA-SJU? Long haul flights need the USB outlets!!"
Cons: "This was an MD80 that had absolutely been ridden to death. I thought that AA was modernizing their fleet? This was a 30 year old plane."
Pros: "On time and clean"
Cons: "No legroom! Felt like a caged animal. No power for my devices."
Pros: "easy on and easy off. ontime."
Cons: "would like more comfort in the seats and a pretty young lady sitting next to me."
Pros: "Great crew and plane"
Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."
Cons: "Flight was cancelled and we were never notified!"
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Pros: "Flight was fine."
Cons: "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."
Cons: "I was upset with overall customer service"
Pros: "The employee working the desk in Seattle was great. Long lines to check in and she took the time to assign us seats next to each other. Loved the bonus of the seats being in an exit row."
Cons: "Flight changed with no notification."
Cons: "I can't remember the last time I flew to or from Europe on a plane with no in-seat entertainment options. On the "big" screen: Alice in Wonderland Part II? Wow, what a great movie, especially for a bunch of adults. The other, The Big Short, at least 6 months old and I'd already seen it. Really poor sound. Take some of your profits, American, and upgrade your equipment. I will really try my best to avoid flying on your airline again."
Pros: "No surveys"
Cons: "No surveys"
Pros: "The seat was a lot better than the first leg. Also the entertainment screen worked."
Cons: "The food was okay but not that good, The male crew steward was very friendly with a couple across from me and gave each of them 8 glasses of wine, even without asking for them, He would just show up with two glasses of wine every 30 mins. All the lady's working were great and friendly."
Cons: "My flight was changed 3 times-- always pick a window seat and was changed to aisle seat. The attitude at the ticket counter was "you're lucky to get any seat", flight was overbooked, the boarding process and deplaning were absurd with all the people bringing on way too much carry on luggage !!! It takes almost 30 min to get off the plane!!"
Pros: "Great steward with fabulous sense of humor"
Pros: "Crew was nice and understanding how uncomfortable the flight was."
Cons: "The seats are now smaller than ever. AA made them more marrow, closer together and less reclining. With 1.2 mil miles I am switching to drlta."
Cons: "ORD -> LAX We sat on the Tarmac for 45 mins without any communication. We ended up landing on time, but I was connecting to an international flight, so this naturally caused me and my companion a great deal of unnecessary stress. LAX -> ORD I arrived at the gate prior to the 10 minute before take off deadline and the gate attendant said I couldn't board and walked away. I sat and waited several minutes until a gate attendant returned where they proceeded to call stand by passengers. I was checked in and present, but not allowed to board. So I approached a different attendant, explained and he looked surprised that I wasn't boarded. He then without asking me any questions or checking with me typed on his computer and then handed me a new boarding pass for a new flight 1:25 later. I boarded that plane and sat for over an hour. The pilot had no updates for us other than the delay was a maintenance issue, saying repeatedly that he would check again in 15 mins. Finally after wasting more time we had to deplane and wait for a new one. Ultimately I was not allowed to board my original flight without explanation, which then caused me to have over 3:30 in delays. This is all after I had arrived from an international destination, which made the ordeal very miserable. This type of awful experience is a pattern with American Air - rarely are my flights on time and I've had more cancellations with American than any competitor airline. Anything but A full refund would not be acceptable. Thank you, Randi"
Cons: "Charlotte to Seattle flight: The food served in first class smelled awful. Seated in premium seating just behind first class was unfortunate due to the atrocious odor that lasted for 3+hours. There was no option for food service for the rest of the plane. Which was unfortunate as I was very hungry. Due to inconsistent notification that the plane was delayed / on-time (kept switching the notification) we opted to not get dinner in the airport..... To which the plane was was an hour late yet we were told to check in every ten minutes to see if we were boarding. There were no blankets. The plane was incredibly cold. The suggestion I received from the flight staff was to turn off the vent above my head (which I had already done.) I had brought a jacket and was wearing pants. On a 5.5 hour flight, the crew served beverages 45 minutes into the flight (per usual) and handed out a pretzel pack. They didn't come back through with water or beverages again. On other airlines, they promote water at least once an hour to keep swelling and dehydration down. Since I am a pretty frequent flier, I bring my own water. Still, coffee would have been nice. Suggestions: increase beverage service to at least twice / 5.5 hour flight and provide blankets upon request. Food choices and entertainment would also be good. Don't cook stinky dinners in first class and allow it to pollute the rest of the plane."
Pros: "The crew was wonderful and ny seat had plenty of space."
Cons: "My flight times kept changing every 20 minutes. It drove me crazy to keep informing my family about constant delays."
Cons: "Checking a bag on American at LAX is a nightmare. We were lucky to eventually find a worker who actually wanted to help us when the kiosk malfunctioned."
Cons: "The movies were watched were old movies; they could be updated."
Cons: "the crew was terrible they seemed angry and were rude to people on the flight, very uncomfortable seats"
Pros: "The crew was very friendly."
Cons: "It was freezing cold on the plane. There was no way to control the amount of air blowing on me."
Pros: "Hetti g home"
Cons: "Checking in terrible over two to get checked in and boarding. Cabin service very very slow and to top it all our luggage did now show at destination"
Pros: "Good crew , on time boarding."
Cons: "Entertainment system didn't work for a whole aisle. Crew didn't even acknowledge that it was not working."
Pros: "The crew were attentive and helpful."
Cons: "Small and cramped seats."
Pros: "This flight was good better than I thought it would be crew very nice."
Cons: "Seat didn't recline."
Cons: "Seat was broken and light didn’t work. Terrible response when I pointed it out."
Pros: "The crew were always really helpful and kind. They were happy to speak English or Japanese."
Cons: "Despite stitching when I could and as soon as I could. Lower back buttocks hurt pretty bad half way through the flight. This is a knock on the airline industry and not so much ANA. Comfort levels start diminish when you try to squeeze as many seats as you can into airplane. Especially, for people like me who are at least 6' tall. Also, the food was very meh. This was surprising because all my other experiences with ANA were quite the opposite."
Pros: "Cheap price"
Pros: "Crew was pleasant served a snack and drink, flight was good got us there on time pleasantly surprised thanks United ."
Cons: "Slow boarding process should use front and rear boarding but then again all airlines do it and flight boarded 30 minutes behind schedule"
Cons: "From the surly check in personnel, to the confused boarding. Even less charming than usual. The flight was scheduled to depart at 11:40 from Tampa to Newark. Twenty minute delay for boarding and then additional 40 minute ground delay. Flight scheduled from 11:40 to 2:20 p.m. Onboard the flight attendant came through with the food carte. Were any of the "lunch" items available? "No, we only have snack items on this flight." But it's during lunch time... "It's not a long enough flight." WHO COULD MAKE THIS UP? We declined to complain for fear we would be thrown from the plane. Oh yes, I have 1,800,000 miles on United."
Cons: "Seats so cramped. Fat person next to me invaded my space in my middle seat"
Cons: "horrible service representative in newark."
Pros: "Quick flight, good service"
Cons: "Delay on return flight."
Pros: "The crew , living on time"
Cons: "I had no dislikes"
Cons: "The plane temperature was ice cold and I was miserable the entire flight home"
Cons: "The crew was pretty rude on this flight for some reason."
Pros: "Flight is okay but may turn horrible when one is flying on an EMPTY stomach . At least they could add a few dollars to the ticket price and carry out this most needed thing --- FOOD"
Pros: "Clean airplane. Great crew. Happy with the trip from takeoff to landing. Our landing was very rough due to strong winds on runway. At one point, plane was a little sideways. But with the great crew in control of the plane...Safe landing. Scary...but lived to tell."
Cons: "That you don't at least get one show that is free on flight. A cooking show is what was the choice, but no control over the volume. And I can't read lips. So that really sucked."
Pros: "No delays and on time arrivals, courteous staff"
Cons: "No complaints"
Pros: "Ride was good. Attendants were good. Other passengers were cooperative and compliant."
Cons: "This plane, as most others nowadays, was cramped for space."
Pros: "Our flight attendant was very very accommodating and funny. also Mariana was able to change our seat assignments so all three friends were seared together"
Pros: "WiFi was awesome"
Cons: "Wish the TV preview was continuous & pay for movies but watch regular TV work no charge"
Pros: "Great service and smooth flight."
Cons: "Broken WiFi"
Pros: "Very friendly service"
Pros: "Landing was excellent"
Cons: "Overcrowded, rude attendants, and attitudes. Was told my carry on was to be checked in due to overcrowding and I counted 9 yes 9 openings in the overhead compartments as I approached my seat. Delayed flight, 15 minutes to get to next flight and was not helped to get to the other end of the airport"
Pros: "Flight was on time, clean aircraft and friendly crew."
Pros: "Great crew, nice aircraft to fly!"
Pros: "The flight was good and with very little turbulance. Pilot did good with avoiding it!"
Cons: "Boarding is ridiculous! Why don't they load the last rows first so there are not people standing in the way and holding things up. I don't want to sit on a plane for 20-30 minutes with a child waiting to "go up in the air" its just more confusion. The lines to board were so long it was going into the next boarding area."
Pros: "The pilot and crew responded very well to the delay. Very friendly on the intercom, offered the small things like a full drink and tv access. Good response to a tough situation."
Cons: "Pilot mentioned we would be delayed so we could de-ice, understandable because it was freezing and had snowed all day. his original estimate on the delay was 30 minutes, it took over an hour at least."
Pros: "The agent who checked me in tried to find me a better connection, but in the end, it took me 9 hours to get from Tampa to Montreal. Never made Newark as I Hubbed in Chicago."
Pros: "This flight was cancelled several times due to weather-not the airlines fault. Staff was friendly and helped as much as they could."
Cons: "That the flights were not cancelled until right before boarding. More notice would have been better-I could have made other arrangements instead of being at the airport for 12+ hours. I did eventually get flown to Fargo and drive the rest of the way. This wasn't the airlines fault, the crew was great. Just one of those days."
Pros: "CHANGE OF FLIGHT WARNINGS"
Cons: "United Airlines needed to repair plane caused a delay. But Safety First ;)"
Cons: "As an international traveler I find it annoying to have to pay for my bags on an internal domestic flight. There should be some reciprocation with partner airlines to cover baggage if coming from international to domestic flights"
Cons: "We boarded 40 minutes late, and there was no communication as to why or how long we would be waiting: Also, it was a full flight and there were no prior requests to check bags or how to board. Boarding took a very long time, once we finally started, because there was very little organization and they were taking bags to check once they didn't fit, while people were still getting on the plane. Also, crew members were holding up the line."
Pros: "Flight was on time leaving and was early landing"
Cons: "Leg room"
Pros: "I was put on a different airline"
Pros: "It was a quick effiicient flight. Boarding and security was a breeze."
Cons: "Peanuts and a few movies should not kill their budget. Especially if you have acreens in every seat. Charging $7 for a 2 hour flight is very expensivey"
Cons: "Flight didn't actually take off. Terrible updates regarding flight status."
Pros: "United has become the top low service/high cost Airline. I'm 6'3" and Found myself in a position for hours on end where I could not move my legs. Even with the seat in front of me upright my knees would touch it while my butt was fully up against my seat. Offered is a single drink but not even a lousy bag of pretzels. The entertainment is down to direct tv with a menu that is hard to navigate, earplug connections that need you to hold the plug so it will work and no option to pause or start when you want."
Pros: "NOTHING!!!!!! the worst experience traveling!!!"
Cons: "I did not like the way I was treated AT ALLL!!!! THE UNITED AIRLINES STAFF was HORRIBLE!!!!! NEVER FLYING WITH THEM AGAIN!!!!!"
Pros: "Same as above"
Pros: "The staff were friendly and very helpful when my family member became sick on the plane and required a wheelchair. They were very easygoing and accommodating about it."
Cons: "I paid for the tv package both ways, and the movies I had watched were all the same on the way back, which felt like I had wasted money."
Pros: "They tried. Booked on next day out of a different airport. No help with transport or hotel because not their fault."
Cons: "Last flight was deleyed and finally got in the air by 2 and ended up turning around and going back to the airport. Once I got there they told me they didn't have flights for the next 3 days so I was stuck in sanfransico airport by myself after paying over 700 on my ticket."
Pros: "The plane was roomy... The flight attendants were pleasant... The bag checkin was inexpensive... Quality and excellent custoner service. I have traveled many airlines... United is by far my favorite after this experience... Thank you!"
Pros: "The flight was delayed 38 minutes. Boarding was not pleasant. Never have a Stewart come by. No entertainment."
Pros: "No problems whatsoever...in fact, we arrived 10 minutes early."
Pros: "very comfortable ride, no bumps at all."
Cons: "no snacks, didnt have my debit card to pay for the ones for sale"
Pros: "We liked everything we HAD the BEST time!"
Pros: "The staff on our flight to Philadelphia was excellent!"
Cons: "We arrived at Miami Airport 2 1/2 hours before our flight as request by your airline request only to find no staff .to check luggage. We waited an hour along with 60 other people before any of your staff decided to come to work. I walk with a cane and there were several seniors would had to wait in line. I think it is ridiculous that you do not have staff at the kiosk for your early morning flights. This type of service is unacceptable!"
Cons: "Our flight was cancelled twice and solutions were handled poorly by frontier's customer service. I will never fly with this airline again."
Cons: "I wish the seats were able to recline for comfort. Other than that I really enjoyed my flight."
Pros: "No frills on this flight. I did not partake in the food or beverage services nor did I check or carryon any luggage but the flight was relatively smooth and seats were of average comfort but all of it was worth the great price I paid for the quick trip"
Cons: "No cup holders and my seat didn't recline so I couldn't sleep."
Pros: "The plane did not crash. That is the only positive aspect of the trip I could come up with."
Cons: "I paid for my checked luggage, which was expected and fine, however I was told my carry-on bag was okay but it was not. After my ticket had been scanned at the gate and I was already halfway down the gangway, a gate agent began yelling at me to come back. The other passengers looked at me like I was a criminal or something and it was quite humiliating. The agent said (rather rudely) that I had to pay an additional $40 for my carry-on. I explained that I was told the bag was fine when I was at the ticket counter but they did not care. They further informed me that I was paying $10 more for my bag than I would have at the ticket counter, leaving me feeling scammed. I emailed the company immediately upon arrival, explained the situation, and asked for a refund of the carry-on fee given the unusual circumstances. I was flatly refused. Horrible experience, horrible employees, horrible customer service, horrible airline. Their ticket prices might be low, but that only seems to be to lure customers in so they can be tricked and swindled for more money. I paid more for my bags than I did for my ticket!! This company seems to operate on a "bait and switch" business model and through some research I did on them following this experience I found they already have compliants against them to the Better Business Bureau. AVOID THIS AIRLINE AT ALL COSTS!!!"
Cons: "The A/C was blasting and it was much too cold! I like to stay cool while in flight, but this was beyond cool. Also, the flight attendants served the guy in my aisle SEVEN bottle of Vodka! He was loud and obnoxious on a 7 Am flight :("
Pros: "Good Fly, nice atention and good landing"
Cons: "the seats do not recline"
Cons: "Outgoing flight was delayed by 18 hours. Cancelled my inbound flight and purchased a last minute flight with another airline and still haven't received a refund."
Pros: "You pay for what you get for No delays Nice flight attendants I would flight again"
Cons: "- No complementary snacks - No move or entertainment"
Cons: "flight got cancelled at last moment"
Cons: "Had to pay for carry on and water. What a joke!! A unruly child was screaming and pounding on the back of my seat and there were open seats up front so I ask a attendant if I could move up. The attendant told me according to FFA regulations I needed to stay in my seat. I FOUND OUT LATER WHAT SHE TOLD ME IS TOTAL BS!!!!! Never again Frontier!!!!"
Cons: "I was shocked to be charged a $40 fee for a carry-on bag. This was a hidden fee to me, as I did not know about this charge and no other airlines have this fee."
Pros: "Frontier provided hotel vouchers for the night along with food vouchers. Even though there was a bit of a waiting game from time to time, everything was organized."
Cons: "Upon arrival to the Kansas City, MO airport we were instructed to stay on the plane for an undetermined time. We were offered snacks for purchase. I think they could have spared some free snacks considering they had already gone through selling while en route."
Cons: "I didnt like the fact that the flight was delayed and a notification wasn't sent to my phone. I had checked the status that night when I checked in and early in the morning and the system said that the flight was on time. It wasnt until I reached the airport and the lady behind the baggage counter told me that the flight was delayed for two hours. I went to go eat with my daughter at the Chilis restaraunt. I figired since the flight was delayed why not have some lunch and head to the plane an hour before take off time. I left the restarant and went through screening. One of the TSA memebers asked me why was I going in so early when the flight was on delayed. I let them know that the flight was suppose to be taken off in an hour so they let me through. As I'm walking through the terminla they have someone walking bu asking if anyone was getting on the frontier flight. I told them that I was on that flight and they told me I needed to hurry up because the plane was about to leave. I became nervous ans started running down the gate to make it to the plane. I'm running with a two year old so Im pretty sure that you can only imagine how difficult that was. Once I reached the gate I was out of breath and it was suppose to be eight minutes before we took off. However we sat on the plane for about another thirty minutes before we left. I feel as though the communication with the airline is not there 100% and if you are sitting in an airport you should be able to hear the update especially when they are not planned ir taking place at a time that is different from what was already relayed."
Pros: "Attendants were very relaxed and friendly...made flying with them enjoyable."
Cons: "I booked because of the cheap rate. Only to find out at the airport that they charge 25 for carry on luggage...I knew they charged for checking luggage but for a carry on?! ridiculous. Adding those $50, price is the same or more expensive than other better airlines. There was no food whatsoever. Almost 4 hr flight and no food....the food they sell is basically snacks...not even a sandwich. The seats are insanely thin and hard. Entertainment? You have to pay for that. Never seen this kind of horrible service. I lost my flight coming back from NY because of the bad weather conditions. The airport was insane, we got off in the middle of the freeway because cars were not moving and started running. I left 3hs30 before my flight and still lost it...thats how crazy it was. Not only they didnt offer any help, they wanted to charge penalty and put me on a flight 4 days from then. Tried calling and explaining, no one cares. Never flying this company again"
Cons: "Frontier does not participate in TSA-Pre. Beware of the hidden charges. It only makes since to fly with Frontier if you do not have any luggage."
Pros: "Round trip to Miami for $50! Smooth flight, no issues."
Cons: "Charged me $30 to check my carry on bag on the return flight, when it could have fit easily into the overhead bin."
Pros: "Flight left and arrive on time"
Cons: "No confort"
Pros: "Flight was on time, seats were comfortable, crew was courteous, and we arrived early."
Cons: "Not knowing I would have to pay for carry on until after I bought the tickets. Also having to pay to select my seats was not cool."
Pros: "I liked one stewardess who was very helpul unfortunately didn't get her name. Thin, tall, blonde hair. She was very attentive."
Cons: "The gate changed and it was 15 minutes to supposed departure time and no one announced it or signage. Flight was to leave at 1:20, we weren't updated of a delay. They got us inside the plane at 1:45 and flight didn't leave till 3p!! The seats were squished and no one would give us any info. Close to departure the pilot said there was a maintenance issue. The other 2 female stewardesses were bitches. An asian one with short hair and a chubby blonde one in about her 60s."
Pros: "Very Affordable"
Cons: "You have to pay for drinks (only water is free), plane has no entertainment at all. Not even a large screen in the front. The seats are really not luxury."
Pros: "Staff definitely friendly and helpful"
Cons: "Bag fees it's a nickel and dime process"
Cons: "That the airline charges more for carry on and for coffee. The flight attendants were also rude."
Pros: "Philly to Miami was fine."
Cons: "Miami to Philly was a horror show. Late with no email or text. Found out 70 minutes late walking in airport. Eventually left at midnight instead of 940pm. Meanwhile, had to pay $35 each for two carry-ons even though we didn't have to pay from Philly. Despite request, no reasonable explanation was given by the supervisor. (Funny, don't know what they would have done if we hadn't paid pre security as no one seemed to be in charge at gate)."
Cons: "* I had to pay additional for any seat that I chose and for baggage, both ways increasing the price significantly. * The basic seat was tiny and very uncomfortable * The crew offered beverages for a cost but not any soda or water. * One steward slept on the plane for a good half hour or more."
Pros: "The seats"
Cons: "Hidden fees for carry on and flight crew was unable to even fill my water bottle. American airlines were able to do so even if it was not filled up all the way."
Pros: "I have read other reviews of a delay.but my experience ... we were ontime. Listen people, it is what it is, what are you expecting for these low fares? so here's what you do, take advantage of the low fare BTW I paid $44 from Miami to Atl One way. Take your backpack and go! it's either Frontier or $100 plus for another airline."
Cons: "There is not much I didn't like, I've traveled enough to know not to expect luxury for certain priced flights."
Cons: "The stewardess was extremely rude. One of the passengers didn't feel well and wanted some water. The stewardess refused to provide water and kept asking the passenger to get off the plane. It was one of the worst displays of service I've ever seen."
Pros: "charge for everything"
Pros: "Quick check in!"
Cons: "Paying $45 for carry on baggage!"
Pros: "Seats were awful"
Pros: "It was really fast flight i loved it."
Pros: "The worst flight I have ever had. Most uncomfortable seats I've ever sat in. I will never ever fly this airline again. They also charge for everything. Everything had a fee. Horrible experience. I guess AA is the best."
Pros: "Nothing Flight was first delayed for 1 1/2 hours and then canceled. Spent over an hour on hold trying to make alternate arrangements...not a good experience!"
Cons: "Paying for a carry on bag. It was very expensive. I will not fly frontier again."
Pros: "Amazing service. Kat and Linda from MIA airport check in were phenomenal and completely made my trip in every way possible. I hope frontier recognizes how truly lucky they are to have these women on their payroll."
Pros: "The flight was cancelled 1-1/2 hours before the scheduled take-off [9 am flight on 12/16/15] without any explanation whatsoever. The counter representatives gave very inadequate instruction, and did not appear very compassionate to the customers. I had to wait on hold for a CSR for 50 minutes before I was helped. Then, it took 45 more minutes to schedule another flight on American Airlines. The whole event was unnecessarily stressful."
Pros: "Crew did a great job keeping everyone happy with the weather delays."
Cons: "We didn't even get to go on the plane. The flight was cancelled before we got to the airport. They gave us no explanation why it was cancelled. Also the information they gave us was terrible. A woman gave us a parse that said "call this number to reschedule" as soon as we called it, the reply was "I'm sorry we are closed try calling this number." It took about 2 hours to figure out how to get scheduled on a different airline."
Cons: "The plane was forced to do a mechanical update by the FAA. It was thus 6 hours late. The mechanical should have been tended to in regular service of the plane - not before boarding with passengers. They are clearly not doing a thorough job at maintenance requirements. Given that the plane was stopped in Denver (their headquarters), they should have provided another plan from standby - do they not have any planes ready to go on standby at their hub?? Get some! Passengers were given lunch vouchers at the gate, but only one of the food vendors would take them citing poor contract relations with Frontier and not getting timely paid. That one (a Pizza place) was very reluctant to take the voucher also. In Addition: $45 for a small carry-on bag was ridiculous as was no complimentary music, tv, cracker, peanut or coffee. I was unable to check-in online with my cell phone due to poor user friendly programming and poor communication of data from Kayak"
Cons: "The seats were horrible. if someone taps on the back of your chair you hear everything. Not comfortable."
Pros: "6 hours delay was occurred"
Pros: "Price early arrival"
Pros: "The price, very affordable."
Cons: "The fact that my departing flight left an hour LATER than it was supposed to. Also, the seating is not too comfortable and not enough leg room."
Pros: "NOTHING ABOUT THIS FIRST EXPERIENCE AND MAY SERIOUSLY NOT FLY FRONTIER AGAIN."
Cons: "TOO PRICEY FOR A 1ST CHECKED BAG. REQUESTD/PREFRRED WINDOW OR AISLE SEAT AND WAS DENIED WHEN THEY WERE EMPTY SEATS ON MY FLIGHT AND AFTER BEING TOLD IT WAS A FULL FLIGHT - THIS WAS A LIE. STA IN A MIDDLE SEAT WHERE ON MY RIGHT AND LFT SIDES WERE TWO HEAVY SEAT PASSENGERS WHER ONE OBVIOUSLY SHOULD HAV BOOKED 2 SEATS. I HAD TO SIT UNCOMFORTABLE THE ENTIRE TRIP - NOT GOOD. MY REQUEST TO MOVE WAS NEVER ANSWERED AND IGNORED. AND, FLIGHT WAS DELAYED DUE TO AN EQUIPMENT ISSUES CAUSING ME TO BE LATE TO A MAJOR EVENT. CHECK IN PROCESS WAS HORRIBLE, LONG AND OTALLY DISORGANIZED. I WILL THINK HARD BEFORE I FLY FRONTIER AGAIN."
Cons: "The flight was a rip-off. I was charged for seating and carry-on luggage which were not on the advertised price."
Cons: "After leaving the airport 4 hrs late we still had to pay for snacks. I feel that with all their extra charges they could've at least comped a can of soda and peanuts for the inconvenience."
Pros: "There was nothing about the flight or airline or experience that was good"
Cons: "The plane is beyond terrible axles in like sardines very uncomfortable seating u basically Jane to pay extra to breath no complimentary snacks seats are like sitting on a metal plank people were very strange would never fly this airline again!!!!"
Cons: "Plane has too many seats, they are from PLASTIC!!! These airplanes fly if Europe only on the 1-3 hours flights, not sitting in the plane for 6 hours flight and taxi like animals. Service is terrible, no wifi, no reclining seats, charging ridicules money for Cary on.. This plane felt like these 1960 buses.. AND DON'T PAY FOR UPGRADED SEATS, THEY ARE EXACTLY THE SAME AS THE REGULAR SEAR, JUST DIFFERENT LEATHER WANNABE COVER. Never again!"
Airlines flying from Florida to South Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights