Daily cleaning, installation of cabin HEPA filters on flights from Fresno to London Heathrow Airport
There are no direct flights for this route. The shortest travel duration to get to London Heathrow Airport from Fresno is 13h 39m.
In the last 72 hours, the best return deals on flights connecting Fresno to London Heathrow Airport were found on American Airlines ($674) and British Airways ($678). Air Canada proposed the cheapest one-way flight at $570.
Yes, you’ll need a passport to travel to London Heathrow Airport from Fresno.
When flying out of Fresno you will be using Fresno Airterminal. You will be landing at London Heathrow Airport, also known as London Heathrow.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Fresno to London Heathrow Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to London Heathrow Airport from Fresno is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to London Heathrow Airport with an airline and back to Fresno with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to London Heathrow Airport from Fresno up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "3 1/2 hr delay"
Pros: "Dinner was great"
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Cabin crew and entire experience was phenomenal. Cannot recommend Delta more!"
Cons: "Delayed, seat didn’t recline"
Pros: "Crew was amazing"
Cons: "Food could have been better, seat was uncomfortable."
Pros: "Crew, food, flight."
Cons: "Could always use a wider seat. I just hate having my hips touching a stranger for the whole trip."
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Pros: "I like the entertainment on Delta."
Cons: "Best option across the pond"
Cons: "Seats hardly recline. Very difficult to sleep in this red eye flight."
Pros: "Some of the crew members talked loudly in the galley all night long. Mostly gossiping and complaining. We had the last seats next to the galley, so it was frustrating to not have quiet and be able to sleep. This was a flight run by Delta for Air France."
Cons: "The food was horrible."
Cons: "Missed my connecting flight due to previous flight being delayed."
Pros: "Lisa @ the Boston Delta check-in counter is AMAZING! She's super helpful and essentially saved our vacation! Her coworkers say she's the best and I couldn't agree more! Delta is very lucky to have someone like Lisa on their team!"
Cons: "Nothing to complain about! If I really head to be picky maybe the in-flight meals were smaller than I expected. But again, nothing that bothered me"
Cons: "Noise in cabin unable to sleep"
Pros: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Cons: "Food wasn’t great. What’s new?"
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Pros: "The plane left on time if not a bit early."
Cons: "With the exception of 1 really nice flight attendant all the others were extremely moody and not helpful. I didn’t see one of them smile through the whole flight like they were just going through the motions. I’ve worked in jobs where you have to deal with the general public but you have a job to do and must smile and do your best to be helpful. I felt intimidated to even ask for anything like I was wasting their time. I love flying Delta and this was my worst experience yet."
Cons: "Boarding was awful. It took about an hour to board and no reason was given until we were taxiing. (The crew was delayed.) Overhead storage was insufficient. Seats are too narrow. I paid for extra leg room, which I got, but I don't appreciate elbows in my ribs for the whole flight."
Pros: "How nice and gentle they were."
Cons: "Long waiting lines."
Pros: "Friendly attitudes"
Pros: "The staff"
Pros: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."
Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"
Pros: "Staff are nice, and helpful"
Cons: "Take far too long, efficiency is extremely poor, missed flight due to luggages being lost, requested vegetarian meal, when booking, confirmed at gate but didn't have me on the list for special meal. ECONOMY class has nooo room for a long flight...and no entertainment only 3 choices for western."
Pros: "Food good, wine OK"
Cons: "Discomfort bad"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Cons: "Price to get a little more space"
Pros: "Boarding is easy as always, I like Delta's system."
Cons: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Pros: "Crew was very helpful."
Cons: "Food was terrible and check in can be more organized."
Pros: "I booked via Kayak using Virgin Atlantic shared out to Delta. Check was confusing as both airlines used different flight numbers. When I went to check in with Virgin Atlantic they told me to go to Delta. When I went to Delta they told me to go back to Virgin Atlantic. I wound up checking in with Virgin Atlantic. Everyone was very polite but check in was confusing. Everything else was wonderful. Cutomer service was great from beginning to end."
Cons: "Check in."
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Cons: "There was no tv screen, so if you don’t have a smart phone or tablet you can’t access to the entertainment. Also you should warn passengers to download the Gogo entertainment app because it’s very slow to do it in the flight"
Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"
Pros: "nothing other than on time departure Ann's arrival"
Cons: "I specifically shopped carriers other than delta or united, tho my regret usa carriers have stopped offering comforts, service, quality food. Not sure how, but even though I bought virgin Australia ticket and flight, I ended up on delta. Terrible sitting, even though after I paid for tickets I was charged extra for more leg room and priority boarding, I got neither, they advertised free texts in flight, it didn't work either."
Pros: "Delta has a pretty good entertainment system. Lots of movies to watch and the system works well."
Cons: "Seats are very tight and uncomfortable. The food was horrible. Tasted like a $1 frozen meal that was microwaved til mushy. It was chicken but I couldn't tell you more. And flight attendant helpfully described it as 'chicken'. Breakfast was a cold roll, a piece of cheese and some awful yogurt. This was the most unbearable 8.5 hours of my life."
Pros: "Crew were good, flight on time, free drinks"
Pros: "Thomas our steward was excellent."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything that British Airways tried to do to help us when Delta didn't want to take ownership for their screwups!"
Cons: "Not only did we miss our Delta connection but when Delta rebooked us on a British Airways flight they refused to help when British Airways could not access our tickets. they kept saying since it was Virigin Atlantic who we originally booked through that VA woulkd have to fix it, even thought Delta was the actual carrier and the ones that did the rebooking onto the British Airways flight"
Pros: "My Delta flight was a code share with Virgin Atlantic. A pleasant flight overall with my first impression being an airline with current popular music playing in the background and flight attendants cheerful. Since I was traveling alone, I opted to not purchase my seat prior to my flight date, instead I chose my aisle seat within 24 hours for free. I checked in my one bag and found out I had pre-checked so my security check went so smooth at the new terminal 2 at LAX. Looking forward to my flight back on June 15."
Cons: "Had a toddler behind me crying and screaming the last 40 minutes of landing into Heathrow because she couldn't sit on her mother's lap and made it quite unbareable for all of us in the vicinity. Wondering if there was an alternative way to handle the situation."
Pros: "Everything was just right"
Pros: "On my ticket it clearly indicate that I am entitled to 2 check in baggage. Delta completely refused to honor this. They said am only entitled 1 piece, and therefore I have to pay for the other luggage. I was forced to borough money from someone at the airport just so that I could board the flight."
Cons: "I am asking that my money be refunded. And next time delta should honor and respect agreements. And be more professional"
Pros: "The amount of movies to watch"
Cons: "Seating not enough room, couldn't use the overhead lights for 7 1/2 hour flight. Ridiculous."
Cons: "The food was supposed to be hot chicken was served cold"
Pros: "Online check in was very good. Liked the ability to select free seats ahead of 24hr window. Liked being air side for the whole trip Detroit airport Terminal A was good. Free WiFi 50mb + awesome. Crew were friendly and efficient Will do this trip again."
Cons: "Seat always seem uncomfortable after 3hrs anywhere! And more leg room would always help. Food was OK liked the choice of 3 meals difficult to do quality food for 200+ but keep trying to improve"
Cons: "It was Delta not Virgin"
Pros: "The in-flight service was extremely good."
Cons: "The seat was slightly too short for me. If Delta provided a soft mattress cover, slimiler to that of Virgin Atlantic, then the flat bed would be far more comfortable."
Pros: "Boarding. Food."
Cons: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"
Pros: "Absolutely nothing - and this was Club Europe"
Cons: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."
Pros: "I chose British airway relying on safety record depite being comparatively expensive."
Cons: "The outer seat arm was faulty. It couldn’t be folded back, so getting out or in was very difficult. It is certainly risky in case of emergency . I asked the hostess to report it. Nothing complementary offered to passengers .Other reputable airlines do, such as a drink , or chocolate bar ."
Cons: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"
Pros: "Friendly and quick service."
Cons: "Waiting for a space at the terminal."
Cons: "It took FOREVER to get our boarding passes. We did wind up checking our bags, but there was no option to do self check and have boarding passes printed at a kiosk, so everyone had to go through the line and the line was incredibly slow. There were just as many lines for people who had checked in online and just needed to drop their bags - this made no sense to me! There should only have been one line for that and the rest should have been dedicated to getting the rest of the passengers checked in."
Pros: "Not a lot"
Cons: "The flight was delayed. The food advertised was not available."
Pros: "Very limited in flight entertainment"
Cons: "There was no food provided, so no need to rate the quality of the food that was not there"
Pros: "Two empty seats next to me"
Cons: "1.Cabin staff would not move trolley to allow me to pass to give a gift sitting forward of me for an unreasonably long time. 2. Being accused of being abusive when I complained"
Pros: "It was replacement flight by Qatar Airways. I wish they would replace all BA flights."
Pros: "That the flight only came in 15 minutes late."
Cons: "An old beat up plane in desperate need of renovation especially for a long haul flight. Only one nice flight attendant who tried to help. Others not interested. Terrible seat that I tried to move with no success. Did not eat anything or watch any entertainment. Very unpleasant experience. I have flown this route many times and next time I would fly Swiss through Zurich or Geneva as I have done before."
Pros: "easy boarding, land at T5 which is a very well designed terminal"
Cons: "check is was horrendous. Long queues of people, long wait and not enough people to man the check in counters. Sitting down in my seat my kneeds immediately banged on the seat in front of me. Its clear that this aircraft has less leg space that then usual. And now you have to pay for all food and drink. £9 for a sandwich and G&T."
Pros: "Service levels were high and good humored as usual, cabin was clean and reasonably comfortable."
Cons: "Apart from still objecting to the principle of treating non-Business class customers like the budget airlines, the food selection on European flight leg was ok, but sales system is so slow and laborious that in future I'll probably buy in the departures terminal and carry on board."
Pros: "BA is offering a very mediocre product. All feels safe, clean & curteous, but inferior to Middle Eastern airlines & the likes of SAA & Qantas."
Cons: "The food is really nothing special and has dropped in quality to the quality that you can expect on North American Airlines."
Cons: "the fact I had to 464 pounds robbing b"
Pros: "Fairly clean, on time and staff were very nice."
Cons: "No food or drink anymore! You have to pay to get a budget airline at premium prices."
Cons: "No entertainment! While you have to check in your laptop and iPad!"
Pros: "The flight left on time even though full flight and we had to take a bus to the airplane. Bologna has a separate baggage and ticket check line at the back of the executive lounge. Quick and effective."
Cons: "Everything seemed to go smoothly so no negative comments."
Cons: "The old flight attendants, are entitle, rude, racist (from a flight I encountered from China to America, "One claiming Chinese are so annoying to deal with"."
Pros: "Head rest broken, actually hanging off on 2 threads so it hung down below my shoulder blades, more like a back massager"
Cons: "No entertainment, tv didn't even show flight details. Hideously uncomfortable seat with broken head rest. Staff ate their meals in front of the paying customers."
Pros: "Staff were good"
Cons: "The food and drink are not free anymore"
Cons: "Seating configuration was ridiculous as flight attendants constantly leaning across me with trays and their arms nearly hitting my face. Seat & bed functions didn't work. Privacy screen was a joke!"
Pros: "I was traveling alone with my baby. Everyone was very helpful"
Pros: "Everything was ok. Just OK. Decent meal - if small."
Cons: "Not much space in the cabin. Plane was quite tired. Breakfast, as always, terrible."
Pros: "I'm sure there was something but nothing comes to mind."
Cons: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."
Pros: "Discreet and attentive customer service"
Cons: "Foot rest did not fully deploy. The remote for IFE was stuck I the cradle"
Cons: "Moved from a reserved window seat to a middle seat so they could add another business class row"
Pros: "Friendly helpful airline staff. Plane slightly late leaving but kept up-to-date."
Pros: "Clear boarding, polite crew and a terrific set of films and TV shows."
Cons: "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."
Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak anymore. So bad."
Cons: "Low quality of the food !!!"
Pros: "staff were good"
Cons: "out of date entertainment food"
Pros: "Nice plane. Great movies"
Cons: "Breakfast poor quality. Disorganised boarding"
Pros: "Food was very pleasant Choice of entertainment was good"
Cons: "Compared to the JAL flight crew we had on our connecting flight, the staff were disinterested, not particularly polite and gave the overwhelming sense we were somehow inconveniencing them... Seats and leg room not big enough and giant metal box under the seat did not help. Yes, we could have paid extra for more leg room (I am quite tall) but that doesn't seem right (almost akin to discriminating against tall people). Booked the whole flight with BA including a connecting flight with JAL. Couldn't check-in online for the JAL flight and there was no clear information as to whether our baggage would be automatically transferred or whether we would have to collect (as was the case)."
Pros: "Still love their use of decent reclining seats, and the boarding procedure and cabin crew are generally lovely."
Cons: "£6.50 for an alcoholic drink is a joke. The fact that they had also run out of most mixers (including diet coke) as well as the sandwiches on my return flight to LHR from ATH shows how poor their service is. I was also refused ice for my warm coke zero (since they didn't have any to buy I thought I'd ask for some for the one I had bought in the airport). Shocking!"
Pros: "Usual BA - professional service"
Cons: "I cannot believe you have to pay for your drinks now. The only thing which made BA one of the last remaining "experience" airlines has now made it become like a normal train journey. I'd prefer to pay 10 pounds more in my ticket and still have the impression my drinks, soft or not, are offered."
Pros: "Early departure (relatively small plane) and early arrival. Boarding and departures relatively quick given small plane size. Service was good. Overhead bins were spacious. Plane was relatively new and fairly high-tech. Food was good and selection was great. Cabin crew went out of their way to accommodate our requests."
Cons: "The Dreamliner is quite a noisy and warm plane. Also, cabin crew aren't very specific with meals (e.g. chicken or beef rather than chicken with rice or beef with potatoes). Snack between meals chargeable. Some trouble with the on board entertainment system that was resolved early on. Stroller arrived fairly late."
Pros: "Check-in Ticket printed by BA staff at the airport had the wrong gate number so I was sat in the wrong part of the terminal until I got suspicious and double checked the screens to find my flight had started boarding elsewhere. Entertainment system had a screen from the mobile phone you owned more than a decade ago. Breakfast was a Kellogg's chew bar. Staff onboard were excellent."
Pros: "Good service, lovely,approachable ,gorgeous personality-crew. I"
Pros: "Liked the healthy food and new TV entertainment system."
Cons: "Didn't like that the steward put the spray downwards on the floor before flying. They should spray it upwards. They removed the snacks. I would be prepared to pay an extra £10 for unlimited snacks. They need to clean the toilets every few hours as the flight is 13 hours. By the end of the flight the floor of the toilet was disgusting. The cushion was horrible."
Pros: "Flight on time"
Cons: "Bus to aircraft Food now restricted to a snack Seats are becoming too tightly packed together"
Pros: "Professional staff. Very friendly."
Cons: "Boarding was a bit of stampede"
Pros: "It didn't crash, which is always good."
Cons: "Not enough food for a 2.5 hour flight at dinner time. I ended up really hungry, which is ironic as I'd just left Hungary."
Pros: "seating was comfortable with plenty of leg room boarding was quick"
Cons: "got questioned about my FF status when it is in my profile host crew ignored my request for more ice in the scotch on rocks for a $200 flight chips peanuts for 2.5 hours is not acceptable host crew attitude is we are going to do our absolute basic head rest was lose and thus useless"
Pros: "Flight was on time, staff were friendly and helpful (eg brought me coffee and pastry when I slept through the device)."
Pros: "Usual fantastic standard of service"
Cons: "Shabby baggage reclaim service at LHR with staff ignoring priority baggage"
Pros: "787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen."
Pros: "Nothing in particularly"
Cons: "Disorganised boarding, people standing to find a seat, upgrades being handed out on a whim. Meal service poor."
Pros: "Getting home."
Cons: "The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board."
Cons: "I have to request several times for a glass of water. My seat was broken and didn't care about anyone extra needs."
"The plane was a bit dated and there isn’t much legroom."
"Did not see any way to order a vegan meal during the ticket purchase or checkin process. There were no vegan meal options offered on the plane making the trip a long hungry one. Other than that, the crew was very good and the flight was very smooth and on time."
"My flight was cancelled and I wasn’t even notified!!! Horrible service!"
"We get late flying from JFJ and we missed the conection in London."
Pros: "The flight wasn't crowded so I had a whole row of seats to myself."
Cons: "A less starchy/high carbohydrate meal. More green veg."
Cons: "Sat on the plane for over two hrs. Brat for a kid behind me kicking seat"
"Lots of turbulence on this flight, which limited beverage service. Despite the length of the flight, there was only one beverage service, and the "snack" they handed out was a single packet of Biscoff cookies. It was a newer plane with outlets for plugging in devices and a shelf for placing a cell phone to view -- all that was great. The free entertainment was also great and much appreciated, as my husband had finished his book and needed something to amuse himself during the long trip. But if the airlines could just give us passengers a bit more seat space, it would improve things immensely; the guy next to me was well over 6-feet tall, and he couldn't help but extend his knees into my space."
Cons: "food & drink!!"
Cons: "Wasted 24+ hours and a bunch of money. The employees at Dallas did not stop me from boarding an international flight. When landing in London, they immediately turned me around stating, "You can't go on holiday". Cool, thanks. So 12 hours later, im sitting back in Dallas with a whole lot less planned. Thanks DFW! You the best."
Pros: "Food was tasty and plenty. Crew was attentive and professional. Even with a 20 minute delay for take off, we arrived on time."
Cons: "The leg room and seat width seem to be less than other planes. The monitor was very touchy and hard to make it respond"
Pros: "The crew was great, comfortable"
Cons: "I was on a long business trip heading back from India. The flight was delayed leaving India which would have made me miss my connection in London to Phx. Fortunately the flight from London to Phx was delayed (because it was delayed arriving into London) and I was able to make my connection. Especially when we had to take a bus from the plane to the terminal, there is no way I would have made my connection. While I know there are reasons for the delays, it is frustrating. After a long week of traveling and 21 hours of flying- ones patience does run out."
Pros: "Getting off. Entertainment system."
Cons: "The food. Working toilets. 10 abreast seating is too tight on 777. Avoid."
Cons: "Seats and screens, usb charging points"
Pros: "Good seat"
Cons: "Headset didn't work and no replacement"
Pros: "The crew skipped me for breakfast and i had to ask for food."
Cons: "The food was not very good. Bread rolls stale and inedible. The rest of the flight was good."
Cons: "Never got on the flight!! This was a Christmas gift & they took the money when booked it and told me they needed credit card verification 2hrs before departure! Terms and conditions doesn’t say I needed the credit card when checking-in! They also NEVER notified us that I was needing that information! The person who booked my flight is overseas!!! They are the worst at customer service. Still waiting to hear back from them! It’s the holidays and they are absolutely careless! I must add that when checking-in the agent was rude, unprofessional and even mocked me! ridiculous!"
Cons: "Pd for seat upgrade so I could have leg room as I injured piriformis. Gate agent wanted to seat 2 people together so took away my chosen seat. I explained but she lied and said person was in wheelchair. Got on board and took photos of young woman seated - not in wheelchair and was up walking. Agent lied and was nasty. Ruined entire trip as I was not able to move much or stretch my injured leg. Am still in pain as I type this review. Complained to AA. Agent was so nasty! Should not be allowed to work with passengers. Fire her!"
Pros: "Boarding from Dallas was very good but when landed in London there was no service provided to me as I requested. I asked for wheelchair and help claiming my luggage due to health problem but when I asked at the airplan gate if some body will help me the answer was wait over there with a rude way and ended by walking to the passport area and claiming my bags by my self, my bags was not there and I was going back and forth to follow directions been given to find my luggage. I was very exhausted and tired and asked people around me for help."
Cons: "There was no help at all especially from the British airway. Unlikely there was very rude answer by telling me if you need help you can hire somebody to help you at claiming bags area. This answer was not expected at all and I was very disoppointed as I made a request to have a wheelchair from London. This request was ignored in London. I was very tired and placed my self to a risk of injury because I hade recent surgery to my right shoulder. As a British air way and this was my first experience I will think carefully next time to use this service again. One of my luggage was damaged and this bag was new and this was my first time to use it they told me at customer service this just a scratch and there is no liability for this kind of damage. hopefully some body can investigate this and do something"
Cons: "Very strict on baggage.. Even they don’t compromise for an additional kg in check in bag.you need to pay for most of the things.. even for a drink"
Pros: "Veggie Asian meal was great - curry."
Cons: "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."
Pros: "The lady at the counter before we boarded switched our seats for us so our tickets could be together."
Cons: "The seats we had were exit seats right next to the bathroom and it was a night time flight. So 8 hours overnight of constant commotion and people walking by. The flight attendants were blatantly rude and would sit right in front of us and openly talk badly about the passengers. One of the flight attendants walked by and literally just grabbed my drink out of my hand and took it. There was only one flight attendant who was actually pleasant and polite to everyone and her name was Kate. The other flight attendants were just rude and abrasive to everyone and basically would mock people who did not speak English as their primary language. We were both treated okay but I was truly appalled with the way they spoke to some of the other passengers."
Pros: "I needed special assistance due to limit of mobility and I have been refused assistance twice"
Cons: "On the top of that my luggage was damaged"
Pros: "It got cancelled and the flight company took 500 usd dollars back from me"
Pros: "The help on getting on the plane and the pleasant staff on the flight"
Cons: "The food"
Pros: "Smooth flight, got in early."
Cons: "Breakfast was average. Could do better"
Pros: "Moved seats together, great plane and serviceN"
Cons: "Delay getting landing slot"
Pros: "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
Pros: "We didn’t crash"
Cons: "Pushed out of my seat by huge man next to me who ate smelly crisps and farted most of the trip"
Pros: "The flight itself was fine"
Cons: "I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying."
Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
Pros: "Price, new plane, interactive system"
Pros: "The entertainment was good. Lots of choices. Food was about what I would expect for airline food."
Cons: "The seats were terrible. I don't know what it was about them, but I've never had a more uncomfortable flight. My husband had leg cramps for much of the flight and couldn't get comfortable. The rest of the flight was fine, but the uncomfortable seats were a huge minus. We'll probably try to avoid 787s from now on. The window-darkening system was annoying. They darkened the windows when it was dark outside and they darkened the cabin, so we couldn't look out the window. It was dark outside--why the need to darken the windows?? My husband requests window seats so he can look out the window."
Pros: "British Airway, as their partner, made everything perfect."
Cons: "Iberia never picks up the phone. American Airlines always says 'No' first, & sticks with their 'No' for about an hour before being willing to think of work 'round solutions. AA online check-in didn't work, There's always a 45+ minute wait by phone to get AA to answer.. Then the customer service line of Airlines @ LAX had 70+ people needing help, but only one person working. So it was an hour long wait, only to be told 'No' you can't fly. Yet once I walked over to British Airways, they found a way to get me to my destination. Airlines just does not have enough employees and doesn't care."
Cons: "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
Pros: "I gate checked in the stroller at LAX. When it was pretty much dumped in front of me at LHR with an unspecified apology, the sun hood was bent so it doesn't fold right anymore, there's scuff marks on the side, there's a part missing from the left wheel and it drags to one side now. Not happy. If I'd been told, we'll take this off you and damage it, I might have checked it normally. Our car seat was fine."
Cons: "Damaging our stroller. Food wasn't good either. A yogurt with various toppings apparently is a "Continental breakfast"."
Pros: "Was on time"
Pros: "The seat was comfortable."
Cons: "It was very cold, even with my vent closed and wearing a sweater. The food did not taste very good. One of the flight attendants (middle aged Caucasian male) was rude with an overall dismissive demeanor. For example, I requested water and he handed me a cup of warm water while giving everyone else around me a cup of ice with their beverage without being asked."
Pros: "Entertainment system in Economy is really good, big screens and also plug point and usb points for charging."
Cons: "Aisle is cramped so that you get nudged when trolley is being carted up and down. Food was pretty rubbish most of mine went to the bin (this is a terrible waste, rather not get served this and bring my own on board)."
Cons: "We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,"
Pros: "Short flight times, lovely staff , food and wine ok, not so crowded so more space"
Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Pros: "The flight was comfortable and kept to schedule."
Cons: "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
Pros: "The "very" new 777-200 was very comfortable, well-laid out. I usually skip or leave half of the in-flight food served, but this rates as one of the best meals, I've had in an airplane outside of business class. The in-flight entertainment/information service was decent, but perhaps because the plane was still in new condition."
Cons: "On this entire business trip, I booked with other companies, but ended up 5 flights operated by American Airlines. One cancellation, 4 delayed, 3 late arrivals. The last one was the most annoying. I will be avoiding AA in the future. The domestic crews are generally brusque and miserable. The international flight crews were more accommodating and pleasant, but most of them also seemed annoyed at passenger presence. Also, having to pay for a preferred seat on a half-empty airplane is simply unfair. By 24hrs before the flight, AA must have known there were plenty of empty seats."
Pros: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Cons: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
Pros: "The upgrade to main cabin extra was worth the cost. Extra leg room, entertainment options, and room to breathe when the passenger in cent leans all the way back made a long flight more than bearable. The crew handled themselves and us very well."
Pros: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Cons: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
Pros: "I was in a seat in coach that was appalling. (28C?), one row behind the exit row seating. I am only 5' 8" but could not cross my legs. The guy to my left was KNITTING, so was constantly jogging my arm which I carefully had kept inside the armrest on my side. I will avoid flying in a BA 747 in future. Even Business is awful on those jets. I flew in Business once, and thought the head to tail layout was the worst I have experienced. I pulled down the joint divider and thought the person in the next bed was dead, he was lying there with his arms crossed over his chest! It's time to update the 747's or retire them."
Cons: "The pathetic little 4.5" times 3.5" screen in the seatback was a joke in today's environment."
Pros: "The flight arrived on time with my luggage, and although I booked through BA, for the first time ever, they managaged to get my special meal request correct."
Cons: "I order a vegetarian meal in the hope I will get something edible. This was the worst airline food I have ever had. The plane was old so the economy class seats were larger than normal. There was, however, no in-seat entertainment. On the upside, I'm glad I didn't fly business class. Compared to the standard set by other airlines, the seats appeared to be from the 80's."
Pros: "Crew friendly and efficient."
Cons: "Flatbed width tight"
Pros: "Crew were great..."
Cons: "Food was very poor. Entertainment was awful"
Pros: "It's a direct flight."
Cons: "Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy"
Pros: "Seats in Dreamliner have a small pitch. The plane itself is awesome, crew is ok, food’s traditionally horrible."
Cons: "Pretty much everything"
Pros: "The actual flight itself was fine."
Cons: "The five hour delay of departure was not fine."
Pros: "Nothing much"
Cons: "Please train this guys for customer service and fix there attitude."
Pros: "It arrived on time."
Cons: "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"
Cons: "70min delayed departure exhausted a three hour window I had to get through customs, get my luggage, and get on the London Underground to get to Liverpool Street Station for my connecting train. Means I’m out $40 Canadian for a ticket that went unused."
Pros: "Nice comfortable flight, has good entertainment program. Uncomplicated easy boarding."
Cons: "Food for 9 h wish to be better: dinner was cold (you could feel that chicken was warmed in microwave, but pasta was just taken from fridge), breakfast was pathetic. In last seats to many overhead compartments was secured for equipment or occupied by crew"
Pros: "Captain kept us in a loop. Great crew."
Cons: "Boarding was a mess. I really wish A/C would implement some sensible system. Had to delay departure to unload someone's bag. We made up the time only to loop around LHR for 25min."
Pros: "The zone system seems to work well for boarding and the cabin crew on my flight to London were superb, helpful and polite to myself and others, despite a few impatient passengers."
Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
Cons: "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"
Pros: "The flight was on time check in was simple and quick Staff on board friendly and professional Inflight movies fab Plenty of room on seats clean plane"
Cons: "Nothing all great"
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"
Pros: "Service was excellent - staff was very attentive, pleasant and helpful and seemed like they truly enjoyed their job. We will definitely use them again when flying from Montreal"
Cons: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"
Pros: "On time"
Cons: "...because Air Canada screwed each of them up. Truly my worst flying experience in every way possible, and it isn't even close."
Pros: "Will use again"
Cons: "Airline food has always been poor no matter which airline you travel. Be more liberal with the drinks trolley."
Pros: "Ease of service and efficiency."
Cons: "few movies"
Pros: "Excellent value for Economy flight"
Pros: "Crew was friendly and helpful. Very efficient with check in process. This leg of flight was operated by TAP."
Cons: "No online check in. Long line to check in. Plane was 30 mins. Late leaving and then had to wait ten minutes to offload. This made us very late for connecting flight which We just made as they closed the door behind us. People that were slower getting through customs did not make the connection."
Cons: "Seats are uncomfortable. I pre ordered vegetarian meal, but I guess they did not bother."
Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."
Cons: "Our flight was delayed from Cleveland and so was the plane going to London . We made it to the gate 15 minutes before boarding was complete . When we get to the gate they told us our seat is gone , someone else got it and we are booked to tomorrows flight and put in a hotel. Me and other 10 people was kicked off because they over soled the flight . Very frustrating and disappointing !!!!!!! Luckily the lady at costumer service was really helpful and put me and an other girl on a flight to Dublin the same night."
Pros: "The plane took off and landed on time."
Cons: "The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience."
Pros: "Great food, comfortable seats."
Cons: "Long delay on departure, the ground crew decided to leave without clearing us for the flight. Probably helped cause the luggage catastrophe that followed on the next flight."
Cons: "Because the first flight was delayed I did not end of completing this leg of the trip with Air Canada but instead rode British Airways."
Pros: "Everything. The plane was immaculate, the seats were comfortable, the food was delicious, the flight crew was friendly and professional. Air Canada's abillity to transit passengers from the US to international destinations is truly remarkable and must be best in class. I went from an inbound flight from Houston, through Immigration and to the gate for my flight to London in under 15 minutes!"
Pros: "I like the seats which were only 2 instead of 3 seats."
Cons: "- Felt like I was bothering the air stewardess when I asked for anything - Flight was delayed by 50 minutes. - Food was extremely bland and below par."
Cons: "Almost 2 hour delay in Halifax until 1:30 am but Air Canada lounge closed at 11 anyway."
Cons: "I had to leave"
Pros: "Friendly efficient staff"
Cons: "The plane was a bit dated so the seats were smaller the Luthansa"
Pros: "I liked the entertainment options, and the USB ports that allowed me to keep my iPad fully charged."
Cons: "The seat was not very comfortable."
Cons: "Flight was delayed multiple times. Was tracking boarding from the Air Canada app as there was nowhere to sit by the departure gate or screens. The app didn't advise that the flight was boarding (unlike other apps such as BA). I missed my flight and they insisted on charging me more than what I paid for the entire ticket just to return home. I got back to London to find that my luggage didn't make the journey. Staff at Air Canada were unfriendly and unprofessional."
Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."
Pros: "Everything was quick and efficient in boarding and replanting, the captains spoke to us to tell us what was going on. Food was good."
Cons: "My tv screen was broken, meal service was pretty late and drinks were not served before, as a result the lights were only off in the flight for a very brief while."
Pros: "Boarding was efficient, crew were attentive, food was excellent, the "pod" was comfortable and I did not use the entertainment"
Cons: "Would have liked more info as to how to work the gizmos - had to ask how to recline my seat and never did get to grips with the entertainment. The Fast Pass specificaly said it was for disembarkation at London and so I did not realise I could have used it to get through security for ongoing flight"
Pros: "Free entertainment. Big, spacious plane"
Cons: "Food was disgusting and crew was not very friendly."
Pros: "The pilot kept us informed as to what the delay was."
Cons: "That there was a delay of over an hour. The seats were not comfortable due to lack of space. Could not move around at all and the service cart barely fit in the aisle. Very uncomfortable ergonomic seating."
Pros: "Aircraft was very comfortable and up to date"
Cons: "Both dinner and breakfast were so bad as to be a joke. Tasteless chicken on pasta with a miserable little salad for dinner. Breakfast far worse, the 'continental breakfast' being a slice of banana loaf or something similar in plastic film and a pathetically small yoghurt. Crew didn't even serve pour row coffee or tea, totally overlooked us. My next flight was with SAA to Johannesburg - infinitely better food and attitude. Not that I expect this eeview to make any imnpression on Air Canada. THey are beyond help and frankly I don't care as I won't fly with them again."
Pros: "Comfortable, well maintained aircraft. Good entertainment. Friendly crew. Boarding process was well conceived. They separated seating zones into different queues, and turned back people who attempted to board out of order."
Cons: "Breakfast was underwhelming for an international flight. Dinner was just average. The crew seemed to have trouble responding to things like...people using restrooms late during the descent, passengers making themselves a little too "at home" and thereby disturbing their neighbors, and repeated chimes due to an errant elbow on a call button...the little things. They are things you don't notice when a crew is highly attentive, as you find on Cathay Pacific, Lufthansa, or Air New Zealand. The crew were friendly, but not quite in charge."
Pros: "Very attentive crew, nice to have food on real china, very nice meal, very comfortable seats"
Cons: "Early impressions of good food were ruined by a dreadful "chicken" sandwich wrapped in cling film. What a terrible last impression. Unfortunately our flight was delayed 85 minutes. A pity that the apology never includes an explanation."
Pros: "Good movie selection."
Cons: "3-4-3 economy seating in a 777 that was originally designed for 3-3-3 (2-5-2) makes for really cramped seating. This is in keeping with industry trends, but is regrettable. No brandy/cognac for alcohol selections."
Cons: "Bread dry and no choice . Fresh fruit would be refreshing"
Cons: "Like riding in the back seat of a corvette."
Pros: "The crew was all wonderful, friendly and efficient."
Pros: "Very pleased, the plane was very clean and new, entertainment options were great. The crew was fantastic."
Cons: "The food wasn't great. I had the pancakes and then a chicken sandwich, both of which were very average."
Cons: "More comfortable seats. More distance between passengers."
Pros: "Good flight, but pretty jammed in."
Cons: "Coach seats were definitely not comfortable"
Pros: "Crew quiet and professional"
Cons: "Screaming child boarded"
Pros: "Very nice crew"
Cons: "We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction."
Cons: "The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this"
Pros: "Boarding Announcements Clean"
Cons: "Very cold Bathroom in back of plane"
Cons: "You need to spell out that when you purchase a BASIC ECONOMY fair, you will be charged for luggage and cannot change your seat. This isn't all spelled out in big bold letters when you buy on Kayak and the carrier treats you bottom of the class."
Pros: "Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy."
Cons: "Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer."
Cons: "Food could of had a better selection but wasn’t the worst I’ve had"
Cons: "Cabin temperature was set too high that caused dryness"
Pros: "Flight was nice and empty"
Pros: "IT WAS UNEVENTFUL WHICH IS WHAT YOU WANT. CREW WAS VERY NICE AND NO CRYING YOUNGSTERS."
Pros: "1. Super friendly crew 2. Plenty of space in Economy Plus seats"
Cons: "1. Very average food 2. Continuous problems with the entertainment system during the whole flight"
Pros: "The plane was new"
Cons: "Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight."
Pros: "The controlled and orderly way when boarding."
Cons: "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
Pros: "The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated."
Cons: "The flight was delayed and we were not given any information about what was going on."
Cons: "I was billed for 58$ for check-in baggage despite I upgraded my seat to economy plus paying 187$."
Pros: "Flight boarded late and then we sat there for 2 full hours waiting for paperwork."
Cons: "Neverending delay that should have taken 20 minutes."
Pros: "Customer service and everything else was great"
Cons: "Getting delayed. We were supposed to leave at 10 something PM but instead kept getting delayed until we finally left at 1:45am. That to me killed my overall experience for that flight considering that it's an 8 hour flight and that I needed to come back on that Monday. Less time do stuff for the weekend."
Cons: "Not much choice of good movies"
Pros: "TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era"
Cons: "board . The door was closed & we waited for 2 economy passengers - took an hour . mY experience - once the door is closed , it does not open until the plane reaches the destination ."
Cons: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
Pros: "Despite sitting in the middle seat and being well over 6 feet, there was room."
Pros: "Decent flight, can’t complain, pretty much empty."
Cons: "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."
Pros: "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
Pros: "Entertainment and leg room brilliant!"
Cons: "Good was disgusting"
Pros: "Very nice people working and good service."
Pros: "Very happy United had a vegan option for dinner. Wasn't the most delicious food in the world, but airplane food seldom is and I was very happy to even have had an option."
Cons: "This was a 5 hour flight that was overnight, but the crew turned all of the lights on for dinner service and then turned them all on again for a breakfast service. I was stuck next to a kid who was kicking me every two seconds, one of the crew members kept hitting me with the food cart (my elbow was on the arm rest, not sticking out into the aisle). All in all, I got absolutely no sleep, so I was delirious and miserable once I landed in London."
Pros: "The flight attendant was nice and helpful."
Cons: "There was not much legroom. Especially when the person in front of you reclines. The menu stated they had craft beers. They did not. The Entertainment system is very old. My iPhone 7 has a larger and better quality screen. Not to mention it is based on channels like a TV so when you turn the channel it changes the already playing channels. At least Delta has large touch screens so you can choose what you want to watch and watch it from the beginning. The flight was late and one of our bags did not make it on the flight. We were happy it was on the next flight."
Cons: "Delayed for so long! 5 hrs"
Pros: "Getting back to the UK"
Cons: "When booking with Lufthansa I don't then expect to be on a united airlines flight Terrible customer service and substandard old uncomfortable aircraft"
Pros: "Clean aircraft good entertainment, cockpit crew polite"
Cons: "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"
Pros: "Pleased with all"
Pros: "The check in was good. The craft was clean."
Pros: "Everything except the entertainment."
Cons: "TV monitors are too small and grainy. Would have also liked music to listen too if can't watch the tiny screen."
Pros: "My television screen in front did not work. There were no images and the sound was very bad. So I could not listen to music either."
Cons: "The airline was generous with luggage allowances."
Pros: "Improve the food and be ahead of the best"
Pros: "Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight."
Pros: "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."
Cons: "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."
Pros: "The flight was on time."
Cons: "The staff had no meal for me despite me having ordered one. The entertainment system wasn't working and neither was the wifi to allow you to watch on your own device. Old planes with uncomfortable seats. Really poor airline."
Pros: "Great crew."
Cons: "Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)"
Pros: "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
Cons: "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"
Cons: "Was surprised to receive dinner and wished they had not served so we could have more quiet time."
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Pros: "Efficient boarding. Friendly and helpful crew. Prompt baggage reclaim at Heathrow."
Cons: "Bland food, with no beef option in Business. And what happened to the ice cream sundaes? They've been thrown over for salted caramel gelato. Not nearly as good. The old three-class 767s are TERRIBLE for comfort in Business Class."
Pros: "Missing my connection due a security in Newark the plan was 2 h delay"
Cons: "I upgrade to premium economy. This gave me a seat with legroom -but one that did NOT RECLINE ... on a night flight. I am very unhappy. It was not made clear when I upgraded (must have been very small print). I feel ripped off"
Airlines flying from Fresno to London Heathrow Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Fresno to London Heathrow Airport
Masks required on board, masks provided on flights from Fresno to London Heathrow Airport
Social distancing seating
Middle seats unavailable to book on flights from Fresno to London Heathrow Airport
Testing for antibodies, testing for symptoms for flights from Fresno to London Heathrow Airport
Waiving of change fees. Search flexible flights from Fresno to London Heathrow Airport