We had items stolen from two luggages. The were cell phones and the accessories plus some jewelry. These could have only been know by means of the security scans of the luggage. One item disappeared for a day. None of the other four were tapered with. I have contacted Aeromexico twice by email while in Mexico. The first time I was told someone would contact me and no one did. The second time there was no reply. I asked that some call be on my cell and I have received nothing.
All around fantastic service. From checking in until landing. Great airline and I highly recommend it. I have traveled before on other international airlines and Aeromexico beat them in price, flight times, and perks.
The fact that Aeromexico still gives you food and drinks.
Nobody follows boarding zones appropriately. Most people get into the plane when zone 1 is called, when your zone is up (providing you respect zones) you get to the plane and all luggage bins are taken and you see people already seated in your zone.
Aeromexico is bad at enforcing sitting zones. One of the worst ones to do so.
The plane was way too hot. Crew unable to correct it.
Also, when the flight was booked, by phone, the Aeromexico agent gave us seats toward the front of the plane. Nothing was said about an extra charge for those seats. Then at checkin, the terminal agent said there would be a charge of $150 US for each seat. We declined so were moved back to row 20. This seemed like "bait and switch" to us, left us angry and disappointed.
I paid Volaris extra to use the CBX bridge. They ate that money because our boarding passes did not have the information and we had to pay again. On the way home the Volaris agent insisted we had to pay the Mexican immigration tax as foriengers. However, Mexican law only requires it after a week and we were there for only four days. Then another Volaris agent said my aunt couldn't fly within Mexico with her Mexican ID. He insisted she needed a passport. This airline is either completely incompetent or robbing people. They don't even offer you water on a three hour flight.
Movies but was unable to watch due to how rough the flight was made me feel sick
The pilot was going extremely fast to the point were we arrived 25min ahead of time to Chicago landed extremely rough I travel often and this had never been an issue with Aeromexico I usually love everyone from check in to boarding through landing they are all very polite and professional but this time the it was the most roughest flight it was extremely rough plane made me sick and their was no storms or winds
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