Boarding went smoothly and people got settled onto the plane quickly. They don't mess around with boarding.
I hate that every little thing has a fee, and that if you pay for some upgrades you get things that they'd otherwise charge for. For example, if you pay for a carry-on, you are automatically in the first boarding group (so you don't need to pay $6 for expedited boarding if that's your thing).
Crew was amazing
The price and the flight attendants were awesome despite the snow.
We had to cancel our flight and did not make it to Ft. Lauderdale. But your company made our refund process very easy. Thank you
Crew was not helpful rude and disengaging
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