Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Monterey
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Scores according to KAYAK customer reviews
Pros: "Everything went smoothly."
Cons: "I was NOT happy to spend over $100 for two bags for two passengers."
Pros: "Movie library was awesome."
Cons: "Certain crews could use more “please” when asking the customers to straight up the seat or out back up the table. Also, there are not enough soda. I can’t get a whole can."
Pros: "seat comfortable sleeping missed other stuff"
Cons: "wake up passenger serving meal or leave a note"
Cons: "Plane delayed"
Pros: "Excellent all"
Cons: "Less turbulence"
Cons: "Alaska is usually good. Thanx"
Cons: "Premium charges to change seat First checked is $30"
Cons: "I will never fly Alaska airlines again."
Pros: "The attendants were great"
Cons: "The line of people in the aisle waiting for the bathroom."
Pros: "Very faster arrived."
Cons: "No meals."
Cons: "We didn’t know that Alaska Airlines doesn’t have blankets for its passengers. We were not prepared, because this was our first time flying with Alaska Airlines. We were so cold during our flight from Honolulu to Washington DC."
Cons: "Asked Flight Attendant for help she gave an attitude with a hissing sound pointed at the directed I need to go."
Pros: "Was one of the best flights I’ve had. Service was really good and enjoyed the complimentary cocktails"
Pros: "fruit tray...good seating..good movie"
Pros: "the fly was really smooth"
Cons: "i was not very happy about them leaving all 4 of my luggage Hawaii.. did received them the next day but still not happy about it."
Pros: "Going through TSA was horrible!! Honolulu airport definitely needs more help to get people through the lines. We are both in our 70's and had to wait way to long of time to get through security!!!"
Cons: "The flight was good but when we landed at Sea-Tac airport, we had to wait 1 hour and 50 minutes to get to our gate!!! It was 2 hours before we got off the plane. We missed our Sea-Tac shuttle to take us to Oak Harbor and had to reschedule. We just made the next one and it cost us to reschedule. Thank goodness they had room for us on the next shuttle!!! Not very happy!!! It was no fault of the Alaska pilots or crew but the management of the airlines!!"
Pros: "I'm glad they successfully fixed the mechanical issue before we got into the air."
Cons: "I do wish they would have checked the plane for the mechanical issue previous to boarding. The plane pulled away from the gate only to return to have its thrust reverser fixed when an error message had shown up. It would have been nice for that to have been handled before."
Pros: "Went off without a hitch"
Pros: "The lady scanning the ticket was polite"
Cons: "The stewards were rude when boarding and when unloading. I paid extra for first class and was seated in coach. The flight was uncomfortable unenjoyable and overall I don't even want to give 1 star but you kinda force that."
Pros: "Friendly flight staff, very accommodating."
Cons: "Massive delay and arriving at 3 am"
Pros: "the tablets that could be purchased were a nice touch."
Cons: "AC WAS NOT BLOWJNG COLD AIR!!!! Miserable!"
Pros: "Loved the fact they had shows that you could watch through your phone just connect with their internet, they were very nice and fast at giving drinks."
Cons: "Plane was not the most comfortable, and super cold (could also be the fact I forgot my jacket and was wearing tank top) you have to download app to watch movies before actually watching them on plane. There's no way you can download app in airplane."
Pros: "I like the fact that we can download the app and watch movies for free."
Cons: "The food is not included. Even a snack."
Pros: "The crew was pleasant and helpful. Flight on time."
Cons: "I wish they would have included a meal or something more substantial than soft drinks/juice on a long flight."
Pros: "Most Everyithinh"
Cons: "Your free snacks are aweful and the wifi was not right for iphone connections."
Cons: "Cramped really hot felt like a sardine for 5 hours. will not fly alaska"
Pros: "I like the options they provide for food and love the charging stations on the seats."
Cons: "I found the aisle seats to be more uncomfortable than the inner seats. There was less room under the seat for baggage and feet and I got my elbow banged pretty bad by a cart (I had fallen asleep). I also think it is lame to be charged for basically everything but a drink and a cracker on a 5+ hour flight. We get nickle and dimed for everything. $10 for each food item, $10 for a movie screen (what happened to the good old days with free in flight movies?). We have to pay to check luggage ($25 bucks). We normally avoid flying if humanly possible because it is in general too much stress and too expensive but we prefer Southwest airlines if they will go to our destination. Bags are included with their tickets!"
Pros: "Mood lighting"
Cons: "No free snacks and $25 per bag surcharge"
Cons: "The Sears are so small"
Pros: "my inflight meal was wonderful, the staff were friendly and very attentive and I was sitting in the last row. flight was delayed many hours due to mechanical issues on the plane and saftey came first."
Cons: "since the seat doesn't recline in the last row, more padding in the headrest would be nice"
Pros: "On Time, polite staff."
Cons: "Tablets for entertainment for additional cost. THe most significant point is that nobody can hear the announcements when listening to their tablets."
Pros: "price and schedule; about as short a flight as you can get with one stop"
Cons: "on board entertainment was pretty light unless you rented one of their digital devices"
Pros: "Clean plane. Friendly accommodating staff."
Pros: "Alaska has great customer service, friendly people, and haven't screwed up my flights yet."
Pros: "Totally Everything About Alaska Airlines Was Awesome !"
Cons: "First off the back flight attendants were rude. When I got up to use the restroom unfortunately it was while they were still serving drinks, I was in seat 6F and I said excuse me to see if I can pass them to use the restroom but I was ignored. So I patiently stand behind them until about row 20 and at this point the lady says oh just use first classes restrooms so I go. While in first class that attendant says I can't use this one and then another one tells me just go ahead by time I get back to my seat the cpatian comes on the intercom to tell everyone rows 6-30 something to only use the back 3 lavatories.. On top of that the hot plates made me and my husband sick!"
Pros: "They were able to switch me to a aisle seat last minute. Clean plane."
Cons: "Female flight attendant ( don't know her name but she was wearing little eyeglasses,) was not very nice. I asked her what kind of juice she had and she grabbed the card from the seat in front of me and without saying a word stuck it in my face. Very impatient. she seem to be in a hurry so I was irritated and asked her to just give me a water. When I asked for water, she replied by saying "After all of that, that's all you want? ". Very unpleasant experience."
Pros: "Overall good trip"
Cons: "that there were no blankets available"
Pros: "All real good price"
Pros: "I was allowed to change my seat online before flight to a preferred location."
Cons: "Players handed out on plane- I think they ran out before they got to me, or not offered- was unaware of price, etc... Unclear that snack tray contained other than snacks, may have purchased food if aware of offerings- maybe should have read AK air mag in seat pocket?"
Pros: "I was able to sneak onto this flight thanks to the crew. I was booked for a later flight that day and got to the airport early enough to jump on a much earlier one. Those snack packs you sell are just amazing. I wish I had one right now!"
Cons: "I was stuck next to someone who stank already without having a bad problem with passing gas later in the flight, but that's not the airline's fault. Still, made the ride a bit rough for me. After a while I became less discreet about covering my nose."
Pros: "Pilot was fantastic and explained everything clearly."
Pros: "Friendly, charging outlets at every seat"
Cons: "Service and media"
Pros: "Crew was good and mostly attentive."
Cons: "Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating"
Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Pros: "I got an unexpected box lunch. Food was good. Thanks."
Cons: "Seats were cramped. A little more elbow room would be welcome."
Pros: "The crew was friendly indeed."
Cons: "I was really surprised that there was a gate change that made the flight depart from a whole different part of the airport. I was sitting right there and didn't notice it but thankfully I had enough time to get to the different gate."
Cons: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."
Pros: "On Time Departure / Early Arrival. Pleasant Crew"
Pros: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Cons: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
Pros: "It was a safe flight back to the Phoenix thank you."
Cons: "More ethical vegan options."
Pros: "On time"
Cons: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
Cons: "Old plane. No seatback entertainment available in plane."
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "The flight was good."
Cons: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Pros: "Comfortable seats, nice crew, decent entertainment."
Pros: "The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul."
Cons: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Cons: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Pros: "Good entertainment. Gate agents friendly and efficient"
Pros: "Friendly attendants"
Pros: "Everything went smooth and fast"
Pros: "The staff was great, they were on point tending to the needs of all passangers. Good leg room"
Cons: "The plane was old, it did not offer the amenities of newer planes. The jacks to plug the earphones weren't working"
Cons: "We boarded a bit late. No big deal. Once on, however, they made us deboard because they forgot to do a security check. Oops. Flight attendants made the experience much better -- funny, enthusiastic, hard-working."
Pros: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Pros: "Efficient, nice crew."
Cons: "Seats were rock hard. Terrible situation for a long flight."
Pros: "Staff is friendly and helpful, great attitudes"
Cons: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Pros: "On time departure and arrival."
Cons: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"
Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Cons: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Cons: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Cons: "Flight was overbooked"
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Cons: "Flight was delayed 8hours"
Cons: "My seat was broken and wouldn't recline very much at all."
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Pros: "Excellent entertainment options"
Cons: "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Cons: "They canceled my ticket for no reason"
Pros: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Pros: "I enjoy the movie/TV options while in the air. They have a good selection you can view on your wireless device."
Cons: "No room, small seats and no food"
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Pros: "TV and on time flight"
Pros: "Free Meal was a welcomed surprise. Very smooth flight."
Cons: "Except for one gentleman the rest were kind of surly flight attendants. No personal video system. Old plane."
Pros: "The food was ample and delicious. The stewardess was very pleasant and helpful."
Cons: "I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it."
Cons: "For such a long trip, a better aircraft would have been better,"
Pros: "United es la peor aerolínea nos trataron muy mal y nos cobraron exceso de equipaje sin tenerlo y casi perdemos el vuelo por su culpa"
Pros: "Wheelchair service."
Cons: "Dinner for long distance flights."
Pros: "Large plane, quiet ride."
Cons: "Staff was rude to my wife and very useless. Our bags were dropped off together, but only one made it home. We still don’t have the missing luggage."
Pros: "On time"
Cons: "Extremely crowded, uncomfortably so"
Cons: "The delay"
Cons: "My new luggage was mishandled so poorly that the bottom wheel assembly snapped in two and there is a puncture hole about an inch long in a different area of the bag. The bag is also very dirty. When I brought it to the counter I was told "Minor tears and wheels are not covered" and that I could "...make a homeowner's insurance claim." Not even an apology."
Pros: "Love the little blanket. I think people who take the red-eye realize It will just be dozing, that no real sleep is possible."
Cons: "Like I said earlier, coffee in any form would have been greatly appreciated."
Cons: "Your employees are all RUDE !!!"
Pros: "On time"
Cons: "It was united airlines not ana airlines"
Pros: "Courteous staff, nice attentive staff."
Cons: "The length of travel time."
Cons: "Change of seat w/o any notification."
Pros: "Checked on carry on for no charge"
Pros: "My companion and I had sweatshirts on and blankets. We were absurdly cold for the duration of the trip."
Cons: "Too cold"
Pros: "Upgrade and lay flat seats."
Cons: "Wifi coverage was not reliable"
Cons: "The movies kept doing out. They told us to log in and get compensated in a few days"
Cons: "Snack was terrible"
Cons: "Being told that the United Wi-Fi was not working and then being told we could "Rent" tablets to watch movies on. They should have been free or very low-cost."
Cons: "The most rude staff I've ever encountered, at least at the HNL airport. Movies didn't work"
Pros: "That my seat was next to only one other person"
Cons: "The little girl behind me constantly kicking my seat."
Cons: "Too crowded."
Pros: "It's so fast excellent"
Pros: "Everything was good"
Pros: "Loved that United gave us TSA Pre check...."
Cons: "Limited food options on board"
Pros: "The representative at HNL was great. Have flown United in the past without issues."
Cons: "Stranded in Oahu due to 17+ hr "delay" Had no place to go, no time & no car. Completely ruined last vacation day!!"
Pros: "No food offered. Only received one drink serving."
Pros: "Not much ~ no movies, no rental video device ~ nothing"
Pros: "arrived on time, newer aircraft"
Pros: "Speed and staff. Plane clean. Wife needs help and it was always there. Land people good as well."
Cons: "No internet or movies."
Cons: "Horrible attitude by staff at the baggage service desk"
Pros: "Smooth travels. Good price"
Pros: "Very comfortable seats, movies & TV for streaming without having to pay $8. Friendly staff."
Pros: "Connection was close to arrival, not much waiting timepeople"
Cons: "freezing on plane"
Pros: "Nothing special!"
Cons: "You have to pay for food! It should have been included w/ the fair!"
Cons: "Comfort?? What comfort?? This will be the last time I'll use United !!!"
Cons: "Uncomfortable seats."
Pros: "Fast and easy to use"
Cons: "Wifi unavailable HNL>LAX"
Pros: "Good service and no-hassle boarding"
Cons: "Really old plane. Terrible food. First class seat not very comfortable"
Cons: "Everything is charged"
Cons: "Boarding long lines in Honolulu"
Airlines flying from Hawaii to Monterey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Monterey
Masks required on board, masks provided on flights from Hawaii to Monterey
Social distancing seating
Middle seats unavailable to book on flights from Hawaii to Monterey
Testing for antibodies, testing for symptoms for flights from Hawaii to Monterey
Waiving of change fees. Search flexible flights from Hawaii to Monterey