Nice crew; very friendly and helpful!
Pros: "Great crew"
Cons: "The plane was old and the seats were uncomfortable."
Pros: "To be honest, I liked everything."
Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Pros: "Crew was thorough"
Cons: "Food choices"
Cons: "Great service. Wish we flew Alaska both ways instead of United ☹️"
Pros: "legs space."
Cons: "have a screen on each seat."
Pros: "Seat was good. Crew Service also was good"
Pros: "Crew was ok but didn’t really interact with passengers that much"
Cons: "Better boarding process"
Cons: "The menu was preordered. Yet on plane menu not available. The electrical outlet did not work in our row. No wifi over mexico"
Cons: "Alaska is usually good. Thanx"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Pros: "I slept the whole way, so wouldn't know other than that they didn't bug me"
Cons: "First time on Alaska in 30 years, still impressed. The seat had plenty of leg room which is rare on other airlines."
Cons: "My bag arrived with a huge gob of grease on it which ruined my shirt It also appeared to have been run over or dragged which damaged the strap and plastic buckle The bag also now has a hole in it The baggage service personnel were very friendly and accommodating"
Pros: "Short flight"
Cons: "Beware- They will sell you X class fares which do not come with a seat assignment. DO NOT BUY! You end up wasting time at the gate to get a seat."
Cons: "A little more food on the 4+ hour flight. Otherwise a great experience!!"
Cons: "Great flight back"
Cons: "Flight attendant was on phone rather than greeting customers as we deplaned."
Cons: "Really bumpy flight. And flight was late."
Pros: "Nothing I can think of at the moment."
Cons: "I didn't like anyt of it."
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Cons: "One of the flight attendants were rude."
Pros: "Excellent and courteous cabin crew. United Flight attendants are a surly bunch of weaponized employees that seem to so hate their jobs and/or their airline... but you all know that. Life is too short."
Pros: "The female attendant went above and beyond. She was kind, thorough, and helped make the flight the best I’ve been on with Alaska Airlines so far!"
Pros: "Movies were free"
Cons: "We were delayed for over three hours, then food was delayed after we not eating for hours and hours. The seats are the smallest seats I’ve ever sat in on a plane. Can barely fit a small carry on sized bag under the seat in front of me. Ran out of food less than half way through the flight. Offered zero compensation."
Pros: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Pros: "The leg room in between seats is good and snacks are offered regularly."
Cons: "It was so cold but they don’t have any blankets, not even one that you can buy ."
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Pros: "The crew was very nice and apologetic that I couldn’t watch movies."
Cons: "Would have loved to have a working headphone jack for the movies...5 1/2 hrs with no other entertainment makes for a very VERY long flight."
Pros: "Virgin plane, flight crew great"
Cons: "No headphones, no snacks. Tray tables not clean."
Cons: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Pros: "Seats, movie selection, drinks"
Cons: "No headphones available both ways and my AirPods don’t work with system. Flight attendants this leg were not so friendly."
Pros: "I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline!"
Cons: "No food or snack are provided unless you purchase it!"
Cons: "We didn’t know that Alaska Airlines doesn’t have blankets for its passengers. We were not prepared, because this was our first time flying with Alaska Airlines. We were so cold during our flight from Honolulu to Washington DC."
Cons: "Asked Flight Attendant for help she gave an attitude with a hissing sound pointed at the directed I need to go."
Pros: "Clean aircraft, friendly and professional crew"
Cons: "No headsets available for borrow or purchase on a 6-hour flight, extremely limited overhead bin space, seats did not recline"
Pros: "The crew is kind and I appreciated their service while flying"
Cons: "For my first time flying with them, you would hope that your luggage makes it to your final destination. Since it didn’t, many plans in Hancock had to be rearranged and my ride has to rearrange her schedule. Not to mention, I had to rearrange my schedule again just to pick it up at the airport the next day."
Pros: "Getting to where I needed to go"
Cons: "Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!"
Cons: "Passenger next to me seated in the aisle seat had a seat belt extension and needed two seats. I was in the middle and had a very uncomfortable flight. His arms were on my side and fortunately my husband was in the window seat and I leaned into him the entire time. The mans wife was not next to him but across the aisle and I understand why! He also had very poor hygiene."
Cons: "Everthing they got delayed in L.A so that mess up or connecting flight to cebu come on now if we are able to wait for your crew why cant u wait for your paying customers for 10 mins more?"
Pros: "A Flight attendant went beyond the call of duty when she found me after I had returned to my seat. This was after I had walked to the rear of the acft to work out a bad cramp in my thigh. She provided me with a hot water bottle that did wonders in relieving the pain and stopped the cramp from returning."
Cons: "I don't like the fact that I didn't take the time to remember her name."
Pros: "Great crew and good service"
Cons: "Flight was late. Seats were small and cramped. At LAX, had to wait on board 20 minutes for bus to immigration. Then had to stand on bus for 15 minutes while drivers chatted outside. Immigration was a nightmare at LAX. Never again."
Cons: "I haven't flown a first class this poor ever. No blankets, we were not offered drinks until we were at cruising altitude, no magazines, felt very dirty and unkept. Food was less than desirable. Alaska needs to improve their overall service and cabins."
Pros: "Direct flight from DCA to LAX"
Cons: "No easy way to watch movies on long flight, delayed departure and arrival."
Cons: "It was a 6 hour flight with no meal provided, only two small cookies. It was an evening flight."
Pros: "First time able to fly direct to Havana. Flight was underbooked, so had the chance to have a whole row for myself. Food for purchase options good. Free wifi for T-mobile customers and plugs to charge devices a plus."
Cons: "Nobody could tell me in advance to which terminal in Havana was the flight arriving. It goes to terminal 2, which is a smaller and ugly place. Especially returning, not many options to buy last minute things, and while there is wifi, they were not selling the cards!"
Pros: "Check in was very smooth and stress free. There was a representative available to assist with printing our bag tag and getting our agricultural tag for our bags. Boarding and take off were on time and arrival was early. The only negative is that my wife and I were unable to sit together on the flight. That being said we are impressed enough to consider becoming members of Alaskan Airlines."
Pros: "My flights arrived early on both ends of a round trip—loved it! Plus, it was great having more leg room than the average airline offers. I'm over 6 feet tall. Leg room is a VERY big deal for folks like me."
Cons: "On the return trip, my plane taxied on the runway for over 30 minutes due to a conga line. As a result, an early arrival pretty much became an on-time arrival, so I'll give Alaska the benefit of the doubt."
I booked my flight 3 months in advance Had no issues getting to Hawaii My return flight was scheduled to leave at 1:15 pm. 2 hrs before my flight I received an email from kayak saying my flight had been changed to 11:30 am! The flight was actually boarding when I received this email giving us no chance to make our flight. The folks at Hawaiian airlines were as helpful as possible but since there is only one flight a day from Honolulu to Oakland we had to catch a flight the following day which caused us much expense and stress. When we asked the hawian airlines employee when the flight had been changed they informed us that kayak had know about the change more than 40 days prior to that date!! The fact that kayak did nothing to notify us of the change is just really bad business! I’ve tried to call and talk to someone at kayak but everything is automated and there is no way to actually talk to a representative at kayak. I was told by the airlines that you have to beware when booking threw 3rd parties like kayak as this happens all the time..I have used kayak many times in the past but most likely won’t in the future now that I have had this experience. I have tried to get online with kayak and have had no luck getting anywhere with them. I feel they should refund my tickets pay for the Uber rides back and forth to the airport pay for my hotel and expenses and it would be nice to maybe Atleast hear an apology for their negligence Good luck when using kayak be aware that it’s best to check with and rely more on the airline for flight info and changes than kayak
Pros: "Great compared to other airlines food needs work"
Cons: "The food is disgusting"
Pros: "Crew was great,"
Cons: "The seats are too small for 5 hours of flight time."
Pros: "Friendly crew."
Cons: "the TSA scanner overheated. They say 30 bags made it into the cargo hold. I saw 2. flight itself was delayed 3 hours. Our pilot felt it was in everyone's best interest to try to wait for luggage to come along with all of us as many things end up in your bags. I would have changed the food. Soggy"
Cons: "Everything was Okrrrrrrrr!"
Pros: "Great plane - new"
Cons: "I could always use more legroom"
Cons: "They served me a vomit sandwich!! It was a chicken pesto sandwich that I thought was chicken salad but there was pieces of chicken in it. I think... Was gross. And I was hungry!"
Cons: "I had some booking issues with Kayak."
Pros: "Complimentary meals and snacks"
Cons: "Nothing to dislike"
Cons: "Rerouted in airport to different checkin after standing in a long time. Not Hawaiian airlines issue but poor management on the part of the airport staff."
Cons: "I attempted to change my seat but realised there was an upgrade fee. I was then unable to change it back on the way there. The crew gave me the seat on the way there because their system was not working correctly and didn't tell me I would have to pay for it on the way back. Upon my return I was unable to print out my return flight boarding pass without paying for the upgrade."
Cons: "Plane was dirty and I was freezing during the flight even with a couple of layers on! Now I’m sick"
Cons: "3 hours to check in"
Pros: "Flight 4 hours late."
Cons: "Wet seat had to be changed. No overhead or seat lights on night flight."
Pros: "I fly HA often to Honolulu because they have 2 seat rows and provide complimentary meals on the long flight."
Pros: "The kiosk was out and no one was available to ask questions on the floor"
Pros: "Clean,good service"
Cons: "Crowded unless paid for extra leg room, food isn’t that great, cabin kept too cold... trying to sell blankets? No free entertainment?"
Pros: "Everything! Great service. No complaints! Took Alaska the first trip and will never make that mistake again."
Pros: "helpful polite flight attendant"
Cons: "There was a couple with a baby that stank as if they had been living on the street or a homeless shelter. Their screaming baby did not bother me as much as the stench"
Cons: "The captain announced our arrival time saying it was Pacific Standard Time ! (It's still Pacific daylight Time). Didn't exactly inspire confidence."
Pros: "The plane was a newer and larger model so the seats were spaced farther apart . Love the POG."
Cons: "Meal could have been better...chicken didn't have much taste."
Pros: "Comfortable seats and plenty of legroom. And real food-what a treat! Friendly and courteous flight attendants Hawaiian airlines is like 21st century technology blended with mid 20th century service."
Cons: "Bag check was super inconvenient. There was a line for bag drop but no human manning this line, so even though I checked in and paid for my checked bag online, I had to wait in a line to use a kiosk to get a bag tag before I was able to get back in the bag drop line. Additionally, I should have had a free checked bag because of military status, but was unable to talk to anyone about waiving the fee."
Pros: "big new Airbus A330 plane with bells and whistles."
Cons: "big plane means more passengers and more time to load, unload and get your bags."
Pros: "Excellent service, friendly crew, comfortable flight overall."
Cons: "Would have liked a gluten free option for food. Should not be charged extra to watch movies."
Pros: "The staff of Hawaiian offered us drinks (more than once), a snack and a meal. The leg room was generous and bathrooms clean and we'll stocked."
Cons: "The boarding process was slow."
Pros: "Crew and ease of boarding."
Cons: "Deplaning in Oakland"
Pros: "the plane was comfortable and staff was courteous"
Cons: "my bag from island air never made it Oakland"
Pros: "Upgraded to extra comfort seats and that was wonderful."
Cons: "They didn't serve us dinner but 1st class got dinner. Was kind of bummed about that."
Pros: "Relatively comfortable seats. Good crew. Free glass of wine."
Cons: "No meal options (we're vegan). Only old overhead video with no movie options unless you rent one of the few tables they have on the plane for a 5+ hour flight. Huge box filling a third of my food space for what? There are also no USB or electric plugs for power."
Pros: "i didnt have to worry about starving or being thirsty on the plane"
Pros: "The plane was Disneys moana themed. The flight attendants filled my hydro flask with ice and water(42oz). Smooth landing."
Cons: "I did not like the flight coming in to Honolulu. Flight was hot and definitely could tell it was an older plane. No tv on the headset either ."
Pros: "The crew treats you well"
Cons: "Seats are cramped, food is pretty poor, and the old planes don't have the movie screens at every seat,and there is not much to watch. Sound system is also pretty poor"
Pros: "Friendly staff good flight."
Cons: "More in flight entertainment is always nice. Movies and charging ports are must these days."
Pros: "The flight to and from Honolulu was on time. The staff was courteous and accommodating. The planes were clean and comfortable. Mahalo making our trip pleasant."
Cons: "What's not to like!!!"
Cons: "Plane was late departing, reportedly due toi maintenance."
Pros: "nice friendly . lliked the meal both ways"
Cons: "didn't want to pay for the $7.99 premium seat-back entertainment. that should be free No wi fi"
Pros: "The crew on the plane were very accommodating and friendly."
Cons: "The people at the check-in gate were very slowly and not efficient."
Pros: "Really friendly and helpful gate staff and flight crew. Food was reasonable for airplane food. Comfortable compared to other airlines, which cram you in these days. We didn't even bother with the entertainment system - between the choices and prices we'd rather read books."
Pros: "There was a lot to like. Very comfortable seats in coach on the A330 with decent legroom. They served free hot dinner with a complimentary glass of wine! Friendly crew too. Highly recommend Hawaiian."
Cons: "My wife has a broken ankle. They were disorganized boarding the folks who needed assistance and getting them off the plane. There were several people in wheelchairs so maybe they were overwhelmed but they should have done better."
Pros: "On time Great seats Great service Great food"
Pros: "Friendly service, and efficient."
Pros: "The flight was very smooth (kudos to the Pilot). The dinner was delicious (best I've had on Hawaiian Airlines). Most of the crew members were very kind and courteous. Even friendly to the crying kids. Loved the selection of entertainment that was readily available. That definitely helped with the long flight."
Cons: "There was one specific crew member that was just unfriendly & looked irritated most of the flight. Especially when he came around pouring water & to pick up trash."
Pros: "The plane had groups of two & 3 seats. A nicer configuration to have 2 seats by the window Seemed to be more bathrooms and they were located conviently"
Cons: "Hawaiian changed to a smaller plane than originally planned. I think they do this a lot. This plane had large metal boxes bolted to the floor under the aisle seats all the way up & down the plane My husband & son specifically chose aisle seats for their long legs They could not stow anything under the seat in front of them nor stretch their legs out! It was horrible! Why put metal boxes under all the aisle seats? They were part of the plane's mechanical system?"
Pros: "I don't travel too often so when I took Hawaiian Airlines, I was pleasantly surprised that they serve a complimentary meal while on board. During my flight, they served chicken with white rice and mixed vegetables, a cookie for dessert and water. Oh, and a complimentary red or white wine to go with your dinner. Not too shabby! Great service by the flight attendants as well."
Cons: "Even though I don't travel often, I feel like I've been on enough planes to know that free TV and movies are essential. Hawaiian Airlines lacked that feature. A few episodes or "series" that they had were interesting but not enough to keep me fully engaged. You had to pay for individual movies ($7.99) and even though it isn't a terrible price for a movie, I still wasn't willing to pay. If movies couldn't be free, then why not the regular TV shows? I think folks would have been okay with TV shows if the options were plentiful."
Pros: "Not much. The crew members' smiles were nice. That's about it."
Cons: "So cold! I asked 4 times for the temperature to be adjusted. Each time the crew member said that the temp was adjusted, and it would be getting warmer. Let me be clear: IT NEVER GOT WARMER! Furthermore, Hawaiian Airlines had the nerve to charge econ seats $10 per blanket. Even for babies! And we even heard a toddler say, "Mom, it's sooooo cold!""
Cons: "Sat next to two men that should have purchased 2 seats for themselves due to how large they were. Basically I sat in a seat and shared it with a man that was in mine to and smelt disgusting. Not sure how no crew member allowed this to occur"
Pros: "It was all great!"
Cons: "Nothing at all."
Pros: "The spacious seats are wonderful. The cleanliness! The movie selections. The incredibly professional, courteous, kind flight attendants. Free meal! (it's a long flight) Being able to buy a half bottle of red wine. The humor of the gate attendant during and after we boarded was a treat. It was a fully booked flight but managed to avoid that pushy, hectic atmosphere while boarding and after. Very peaceful, easy flight along the lines of what Virgin and Jet Blue introduced a decade ago. The flight ended up feeling like part of the vacation. Will always choose Hawaiian in the future."
Cons: "Absolutely nothing."
Pros: "Our area had a small child who had just come off a flight from Australia to Hawaii and was screeching (not screaming). The attendant was able to help the mom with her and was very understanding and patient. Her compassion helped the rest of the passengers deal with the deafening noise."
Cons: "Mediocre food. Overcooked chicken and veggies. The usual."
No food and no entertainment
Pros: "The plane needed more leg room."
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us."
Cons: "The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically."
Pros: "The flight was on time!"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Pros: "One crew member was especially amazing"
Cons: "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
Cons: "Missed flight due to unnecessary delays"
Pros: "Flight left on time and landed on time"
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "Small airplane, noissy"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Customer service was great"
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "The boarding process was smooth, friendly staff."
Pros: "Boarding went well, departed on time and arrived pretty much on time."
Cons: "My entertainment system didn't work. I brought it to the attention of a flight attendant since all the attendant lights weren't". So they were having a glitch I the system. He said he had them reset mine. Hee must have furthermore until they did the beverages. They tried twice, nothing worked. No movies, no audio, no light. Nothing done, no compensation. NYC to Seattle, a long flight tho not even read my magazines."
Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "The attendants were friendly and helpful. The seats were comfortable and the entertainment was good."
Pros: "Entertainment was fine."
Cons: "Food variety for lactose intolerant. Crew was bare able."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Cons: "We need more drinks, water or food on flights over 3 hours!"
Cons: "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Pros: "Nothing to write home about."
Cons: "Squished seats, mediocre food. Competitor deliver more for the same price or less."
Cons: "In flight entertainment was broken"
Cons: "Was next to crying child. I do understand crying children. But I should have footed a free glass of rose."
Pros: "The crew was great. Flight attendant worked really hard to keep people moving and comfortable and safe. Pilots kept us informed."
Cons: "The plane is a bit older and they need to update their fleet. Boarding process needs to start sooner. Not sure what is ... Took forever for them to board."
Cons: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Pros: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Cons: "They lost my luggage. Avoid this airline like the plague. Never again."
Pros: "Kind crew, smooth flight"
Cons: "lack of communication on flight delay"
Pros: "19 minute flight wheels up to wheels down!"
Pros: "Food and staff are great"
Cons: "Small space between seats"
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "Pleasant flight crew!!"
Pros: "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
Pros: "The crew were lovely and the entertainment was wonderful."
Cons: "Small space once passenger in front of you lowers their seat back. Difficult to get in and out of my seat like that"
Pros: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Cons: "Kayak is a nightmare to buy your flight through."
Pros: "Great plane"
Cons: "ATC delayed us 2 hours IN THE PLANE. Luggage was delivered to the wrong baggage terminal. LAX is the worst."
Pros: "Didn't have any entertainment so I was able to sleep."
Cons: "Equipment not functioning so couldn't watch movies or listen to music."
Pros: "The seats seem to be shrinking. The flight was flawless."
Cons: "Tight seats, but I guess that is going to be the norm now."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Cons: "Delays. Crew were rude. Down graded seats separated from spouse"
Pros: "Staff was friendly and genuine"
Cons: "They didn’t load enough “for purchase” food. This was a six hour flight! They has no options left excepthummus and chips. This is second flight on American this year where they don’t supply the plane appropriately."
Pros: "Efficient boarding, comfortable and decent amount of leg room, good in-flight entertainment options and regular refreshments."
Cons: "We departed later than we were due to (possibly not American Airlines' fault) I wouldn't rate the food particularly highly but for plane food it is what you would expect!"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Pros: "The flight was good crew members was nice and professional."
Pros: "That I arrived to my destination alive."
Cons: "It was my first time taking Virgin America and I didn't know movies weren't free. I used to travel a lot and I've never had to pay for movies. I ended up watching 12 episodes of Big Bang Theory because it was the only free thing to watch that wasn't LinkedIn videos or Disney, which really sucked. Comfort level wasn't any better than any of the other airlines and service was the same as well. I've heard good things about Virgin but my experience was just mediocre."
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Pros: "Flight landed 40 minutes early"
Cons: "Due to early landing, no gate available. We literally rode all over the tarmac making room for other planes to maneuver around...and then did not get to a gate until 15 minutes past ORIGINAL arrival time. Also, I booked a premium seat, but there was no more leg room than any other seat. No meal/snack for purchase was even offered."
Pros: "Good seat back entertainment system. Plenty of movies I wanted to watch. Good to have an AC power outlet, too, to keep my phone charged."
Cons: "Charging more for some seats is a crappy business practice. Never enough room. Warmer than I'd like. Guy behind me kept stretching out his legs so much that he'd hit my feet unless I also stretched out."
Pros: "JAL is awesome overall. Super friendly crew. It was a short flight so no good was given but I did get little treats. There wasn't a tv to watch anything but I survived."
Pros: "Comfortable seats, pleasant staff"
Cons: "Flight was 30 minutes late departure, and arrival (no gate at LAX due to late arrival."
Pros: "All the staff were super friendly and warm. The customer service was top notch - beyond beyond amazing. The seats were comfortable. And the cups for our complimentary beverage weren't kids sized! I received a normal cup! The whole experience was a breath of fresh air."
Cons: "There was only one *tiny* negative... baggage. It would have exceeded my expectations if baggage was included instead of an additional fee. But this is wouldn't deter me from flying with American Airlines."
Pros: "The movie, game and music selections were good. However, my son was only able to connect to the Disney movies. Something was wrong with his monitor."
Cons: "Food was awful! Service was hit or miss. One flight attendant was very curt in asking about beverages. They seemed to be impatient. Also, comfort level was poor. I am only about 5'2" but I thought leg room space was tight."
Pros: "Staff was wonderful."
Cons: "They canceled my ticket for no reason"
Cons: "Poor customer service"
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "I had all three seats to myself! The plane temperature was good, the pilots were friendly and funny as a spoke to the passengers. The crew was attentive, and we arrived on time despite getting off to a late start. Plus the pilots did a great job on landing the plane."
Cons: "Everything was great."
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Pros: "Got home safely (eventually)"
Cons: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."
Pros: "Fit and finish of cabin interior was nice."
Cons: "I REALLY wish this flight had drop down footrests in coach. The video demonstration advises passengers to put up foot rests and tray tables upon approach. I wish there had been a foot rest - my back was killing me due to the inability to lift my knees and feet to take the pressure off my lower back."
Pros: "The boarded quickly and had our flight arrive back to Toronto a little earlier than expected"
Cons: "There wasn't any in flight entertainment systems and the app they said you need to watch movies wouldn't download. Pretty boring over all"
Pros: "The crew was really nice, food was good, movie selection was also good."
Cons: "Too crowded. Too many seats made it too hard and inconvenient to get up to stretch out or walk around on such a long flight. Which is recommended to prevent blood clots."
Pros: "The in-flight entertainment interface was well-designed. The aircraft tracker is the best, the media selections were plentiful. Having the usb and headphone plugs next to the monitor is the best. Better than Virgin for sure. But strangely, you couldn't order from the food and drinks menu like you can from Virgin so it was just a video version of the menu card. Food was good."
Cons: "Someone destroyed a lavatory so we were short one for the flight and caused a 30 minute delay before take-off. The usual spiral happened: pilot flew into bad turbulence to make up time. No biggie."
Pros: "The movies were great and the staff was friendly"
Pros: "It’s been a while since I have flown United, but I was pleasantly surprised by how great the crew on both of my flights were. I flew basic economy and was treated better and had as much leg room as with “upgraded service” from another carrier with an American name. After this experience I’ll go out of my way to book on United. Thanks"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Pros: "Crew was good"
Cons: "Bad baggage claim info"
Pros: "Super fast, easy overnight flight. They kept the announcements short to allow us to sleep."
Cons: "Not as comfy as some planes I’ve been on, and no TVs but they did have WiFi available."
Cons: "Service for people not able to sleep on the long haul"
Pros: "Haven't flown United, now we remember why. Paid extra for comfort and the seats we had were actually more cramped than those around our seating. A long trip with no food, unless you want to pay more than a high end restaurant in Maui. No entertainment made a long, uncomfortable flight unbearable."
Pros: "Price, plane interior lighting, comfy seats, large entertainment options"
Cons: "Main course- Spinach manicotti."
Cons: "Old plane, very hot cabin, no WiFi, no food, entertainment system would freeze and was glitchy. Awful airline now. Very disappointing."
Pros: "Very professional"
Pros: "I enjoyed preferred boarding it made everything easy. Seats were fine as far as leg room."
Cons: "Attendant kept bumping into me, I had an aisle seat with her refreshment cart. But other then that everything was fine."
Pros: "Check in excellent, staff at airport very professional."
Cons: "No negative issues"
Pros: "I liked ease of check in and the smooth takeoff and landing."
Cons: "I hate that your planes have us packed in like sardines. There’s no room between seats, nor is there sufficient leg room. The airlines have simply gotten too greedy."
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "Flight was on time, clean, comfy."
Cons: "Media wasn't working on the seat screens."
Pros: "Overall good, timely flight."
Cons: "United app, with the entertainment options did not work on any of our Android devices. App was up to date, frustrating."
Pros: "Seats were comfortable."
Cons: "No free food or entertainment service."
Pros: "Great captain and crew."
Cons: "I prefer the entertainment on your own device."
Pros: "Spacious seating with no one next to me"
Cons: "No entertainment"
Pros: "I booked a basic economy seat & ended up on a small plane, that was fully booked. It had 2 seats on either side of the aisle but it was surprisingly comfortable."
Cons: "The flight was short so thankfully I didn't have to pay for entertainment. It's a loser move to make the customers pay for everything; luggage, food & entertainment on my international flights, I always go for the companies that try to make the passengers comfortable and I'm going to think the same way on my local flights in the future"
Cons: "I had to miss an extra day of work because of the delay coming back to Los Angeles. Thankful the Kayak app informed me of the delay in time to not go so early but once at the airport, my flight got delayed 2 more times."
Pros: "leaving on time"
Cons: "Before taking off, one of the flight attendants unplugged my power charger and threw it on the floor. The same flight attendant asked if I wanted anything to drink. After stating water please, she never came back with any drink at all. Mind you, I paid for 1st class. I guess that's how United treats their 1st class passengers. Never again"
Pros: "Upgraded to extra comfort seating."
Cons: "Flight was 2 hours delayed."
Cons: "The was delayed three times without explanation."
Pros: "The seats we're ok"
Cons: "Delayed, bad service, bad boarding technique, bad cabin crew, and when we landed we spent another 30min taxiing and sitting. My connector flight was delayed two hours and by time I got to San Diego my rental car company was already closed."
Cons: "Worst trip ever! United overbooked the flight, and then I got delayed in LAX and had to cancel my trip all together! No planes in to Duluth or MSP until Monday. Had to fly home to Monterey!! Totally pissed customer right now"
Pros: "Courtesy and respectful nature of TSA and Agricultural checkpoints"
Cons: "Crying infants but thank goodness for streaming entertainment and headphones"
Pros: "The seats in first class were ok, not wonderful. Too expensive for only 'okay'."
Cons: "I sat next to someone who basically took up half my seat which is the most uncomfortable way to spend a redeye. And an eight dollar fee for DirecTV is the silliest thing I've ever heard of for a 6 hour flight."
Cons: "On at least one leg of my trip both two and from my destination the flight was late. As if that wasn't bad enough, twice the plane was over sold and people had to be removed to stay and catch a later flight which in turn made the plane even later. Many people either had to run to catch their connection or missed it all together. Several of which had small children. I fly about half a dozen times a year and this was the worst of the year."
Pros: "Boarding was organized. When we wanted to check in our cabin baggage afraid that the overhead bins may be full by the time we board, we were properly guided that there is ample space, so there was no need to check them in. This saved us waiting time at LAX."
Cons: "We were not allowed to do online check-in because of codeshare, which was not very convenient."
Pros: "Crew was lovely."
Cons: "Seats BARELY reclined, and leg room was minimal. The whole flight was very uncomfortable even for someone who's only 5'3" who flys regularly. Also, no in flight entertainment for a long flight. Total fail."
Pros: "I actually got bumped from this flight to one that went directly to my final destination of San Fransisco. What a great experience!"
Pros: "An eighty-five mile an hour tailwind got us from Los Angeles to Denver twenty-five minutes early. At LAX, our departure gate was only three gates from the arrival gate of our connecting flight, so no long trek through LAX. Seats on our 737-900 were tight and didn't recline far but, hey, United is the Wal-Mart of modern air travel. What do you expect?!"
Cons: "The seats were terribly uncomfortable (including her flight to Chicago). The cushion made me slide down the seat and could not get comfortable."
Pros: "Great entertainment options. Thank you"
Pros: "The crew was friendly"
Cons: "The a/c on the plain was not very cold and it needs to blow more air"
Cons: "My flight from Grand Rapids MI to Denver CO was fine. When I arived in Denver i found out my flight was 3 hours lat because the plane had not left yet, i will never fly united again"
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Pros: "Airline attendants were friendly and attentive."
Cons: "I sat in a window seat, yet had no window. I travelled with two other people, and none of us were able to sit together. The seats were more cramped than any other plane I had been on. The light above me was not even strong enough to illuminate the words of the book I was reading, so thankfully there was still some sunshine. There was also no in air entertainment, which I feel like is usually a standard on most planes nowadays."
Pros: "The flight was delayed, but once I got on I had a great flight!"
Pros: "The plane was on time."
Cons: "Overbooked. Food service for a fee. Tight leg room unless you want to upgrade ($$) for decent leg room. DirectTV only worked for 15 minutes, even if you paid."
Pros: "The price Phoenix to LA and back for around $77"
Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"
Pros: "The space in between the row in front was above average. The extra space is appreciated. Gate agents were kind and helpful during the boarding process."
Cons: "Sat on tarmac for 1 hour after landing. I know that wasn't the crews fault. But they could have given more frequent updates and at least told us what gate we were at so we could have a better idea when trying to frantically make our connections. Also the entertainment was pricey for a 5 hour flight that I paid good money for. I thinK basic movies should just be included in the fees"
Cons: "There should be some free tv"
Cons: "Flight was an hour delayed and I was never told the reason.. There was no enough of the beverage I wanted to be given just one can of juice.."
Cons: "We were told multiple times it "wouldn't be much longer" until we got going...2 hours later we were still at the gate. The only thing done to make this time easier was to give all passengers free TV for the duration of the flight. Wow, thanks. I was lucky my layover was 2.5 hours so I just made my connection. Most other connecting passengers were not so lucky. Pay the extra money to take a better airline."