Our area had a small child who had just come off a flight from Australia to Hawaii and was screeching (not screaming). The attendant was able to help the mom with her and was very understanding and patient. Her compassion helped the rest of the passengers deal with the deafening noise.
Mediocre food. Overcooked chicken and veggies. The usual.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Seat assignments
Meal served on plane
Complimentary drink on way there
Complimentary wine on the way back
On time service
Excellent customer service
Hassle free purchase and terminals
Cabin was freezing cold with constant cold breeze blowing on me. Everyone around me concurred that it was freezing. On United, my trip to Tokyo was very comfortable and warm. Food was much better. I try to avoid flying Hawaiian Airlines when possible.
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
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