Our area had a small child who had just come off a flight from Australia to Hawaii and was screeching (not screaming). The attendant was able to help the mom with her and was very understanding and patient. Her compassion helped the rest of the passengers deal with the deafening noise.
Mediocre food. Overcooked chicken and veggies. The usual.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Seat assignments
Meal served on plane
Complimentary drink on way there
Complimentary wine on the way back
On time service
Excellent customer service
Hassle free purchase and terminals
my inflight meal was wonderful, the staff were friendly and very attentive and I was sitting in the last row. flight was delayed many hours due to mechanical issues on the plane and saftey came first.
since the seat doesn't recline in the last row, more padding in the headrest would be nice
Crews on board amazing. They are friendly, yet professional.
Got no seat assigned at check in. She told us to get seat assigned at gate. Weird. We got boarding passes after other people already boarded. I thought I flew South West.
Flight 30 mins delayed.
Hot food sold out.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
Cabin was freezing cold with constant cold breeze blowing on me. Everyone around me concurred that it was freezing. On United, my trip to Tokyo was very comfortable and warm. Food was much better. I try to avoid flying Hawaiian Airlines when possible.
The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.
The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
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