Our area had a small child who had just come off a flight from Australia to Hawaii and was screeching (not screaming). The attendant was able to help the mom with her and was very understanding and patient. Her compassion helped the rest of the passengers deal with the deafening noise.
Mediocre food. Overcooked chicken and veggies. The usual.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
my inflight meal was wonderful, the staff were friendly and very attentive and I was sitting in the last row. flight was delayed many hours due to mechanical issues on the plane and saftey came first.
since the seat doesn't recline in the last row, more padding in the headrest would be nice
Crews on board amazing. They are friendly, yet professional.
Got no seat assigned at check in. She told us to get seat assigned at gate. Weird. We got boarding passes after other people already boarded. I thought I flew South West.
Flight 30 mins delayed.
Hot food sold out.
Seat assignments
Meal served on plane
Complimentary drink on way there
Complimentary wine on the way back
On time service
Excellent customer service
Hassle free purchase and terminals
Cabin was freezing cold with constant cold breeze blowing on me. Everyone around me concurred that it was freezing. On United, my trip to Tokyo was very comfortable and warm. Food was much better. I try to avoid flying Hawaiian Airlines when possible.
The crew was great. The flight was basically beyond max capacity in terms of food & bathroom but they handled it well.
- Ran out of food. There were a lot of people asking to buy food but no food available.
- Crazy lines to the bathroom -- the plane was probably too small for the number of people and the length of the flight?
A Flight attendant went beyond the call of duty when she found me after I had returned to my seat. This was after I had walked to the rear of the acft to work out a bad cramp in my thigh. She provided me with a hot water bottle that did wonders in relieving the pain and stopped the cramp from returning.
I don't like the fact that I didn't take the time to remember her name.
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