Pros: "Plenty of space since flight was empty."
Cons: "I have flown Alaska many many times and this was by far the worst service I ever received. The flight attendants were so very inattentive. I actually had to take my garbage, plastic cups and recyclables to the back where the flight attendant was sitting down, reading a magazine as she was eating her yogurt. I asked her if I could dispose of the items and she reluctantly answered without taking her eyes of the celebrity gossip magazine ... really??? Omg!! I couldn’t believe it!!"
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Pros: "Crew was great and understanding with a screaming baby"
Cons: "On time departure also Kona airport is an open airport with no place to hide from the heat. 90 degrees and humid. Nothing like being sweaty and gross felling then being packed in a plane. Would suggest the Alaskan demand that the airport be updated or the take it on themselves an update there part"
Pros: "Premium economy seat was tolerable"
Cons: "Plane was too warm for comfort. Hell was getting from concourse N to C at SeaTac with the train OOC."
Pros: "Crew was very efficient. First class seats were comfortable."
Cons: "The airport terminal at KOA belongs in the stone age. It's not air conditioned. Its sound system is overwhelmed by ambient noise. We walk across the tarmac in the blazing sun and climb rickety ladders to board the plane. Hard wooden benches for seats while waiting. Too few schedules boards."
Pros: "The seating room was excellent. The flight attendants were friendly and efficient. The flight was so smooth from start to finish."
Cons: "There was nothing that I can truly say was a problem."
Pros: "The whole thing was very pleasant, from boarding to the flight, to the awesome crew, very helpful, always smiling, we traveled with my mom, and mother in law, both in their late 60s and 7 years old kid, and everyone from the ticket counter to the crew always ready to help, first time I fly Alaska, and in my opinion, a better experience than when I had traveled with the other major carriers."
Pros: "Staff was friendly, boarding was fine."
Cons: "The seat cushions were the most uncomfortable of any I've been on. My buttocks were on fire by 3 hours out."
Pros: "On time,comfortable"
Pros: "Excellent service. I just saw a flight attendant carrying a toddler so he could be calmed while the mom settled. That was sweet!"
Pros: "more leg room in the main cabin than on other airlines"
Pros: "Your airline gave us drinks and NO snacks on a almost 5 hour flight. The food I had to purchase was horrible."
Cons: "No peanuts, pretzels or biscuit cookies. Horrible experience with the food I purchased. Won’t fly Alaska again. 30 of us flew and were not impressed."
Pros: "Comfort seats"
Cons: "Not a quiet ride, sucks that I have to watch a movie on my phone. Come on"
Pros: "I had additional legroom for some reason, and 2 windows. We didn't die."
Cons: "No in flight wifi, no one asked me if I wanted to order food, the flight was really bumpy. Took forever to board."
Pros: "Alaskan airlines- the care, the ease of getting everything checked in ahead of time, traveling wit the best friend; we both get spookebafbbmbutbiblovenuseb"
Cons: "Small complex, quit for thenfranynlike me - if you’re buy abstragerbwith a grumpy"
Pros: "On time departure and arrival."
Cons: "No food options..,just one small cracker."
Cons: "1 hr late on take off."
Pros: "Book the flight with Kayak never let us pick the seat and I’m not be able to sit with my husband! That the worse next time I’ll just book directly to the Airline website."
Pros: "Clean cabin, friendly staff. Definitely prefer OAK to SFO."
Cons: "Going to OAK, left late due to pilots being on another plane. I know that can’t be helped, but that’s just one thing. I’d rather have pretzels or nuts rather than cookies. Overall, I enjoy flying Alaska; I’d choose Alaska over other airlines. Just giving feedback."
Pros: "Easy, on time, arrived early!"
Pros: "Free Maitai on arrival, on time departure and landing, friendly crew, decent food. Big overhead bins also a plus."
Pros: "All the staff was friendly and did the best they could"
Cons: "Had the last seets in row 32 Very uncomfortable. Was not given anything to drink for over an hour. When the meal trays reached us in the last row of seats, no more hot meals available..... We were by the bathrooms in the back of the plane. Every time someone use the bathroom the doors kept slamming and there was really no peace to close your eyes or sleep if needed on the long trip Very disappointed. Jerry"
Pros: "The baggage and check in went smoothly."
Cons: "The original flight was booked as a nonstop flight and was changed to add a stop in Seattle and then fly back to Oakland. It added additional time and inconvenience to our original booking."
Pros: "Multiple beverage services"
Cons: "Stuck next to a large person again that over flowed there seat into my seat"
Pros: "A Flight attendant went beyond the call of duty when she found me after I had returned to my seat. This was after I had walked to the rear of the acft to work out a bad cramp in my thigh. She provided me with a hot water bottle that did wonders in relieving the pain and stopped the cramp from returning."
Cons: "I don't like the fact that I didn't take the time to remember her name."
Pros: "Easy boarding. Friendly staff."
Cons: "Wish they had lids for kids drinks. Guy in front of our kid slammed his seat back and spilled a full cup of sprite on our autistic child but he took it pretty well. I know the airline can’t control passengers but a lid would’ve minimized the spill."
Pros: "Leg space!!!! Finally some room 4 my long legs! Food excellent. I ate cheese & fruit plate. Delicious! Good timing. Great!! Left & arrived in time OR EARLY!"
Cons: "Once plane landed, it took 4ever 2 get out."
Cons: "delay in takeoff and general confusion of staff about what was to happen."
Pros: "First flight on Alaska, fantastic airline! Will definitely fly them again. Friendly crew, good perks, comfortable flight. Highly recommend."
Pros: "Flight departure and arrival was on time. Staff even helped move our seats so family could sit together."
Cons: "Nothing I did not like."
Cons: "5 hour flight and no comp meal served. Hot / stuffy / no air flow coming out of vents. Aircraft: 737 -900."
Cons: "Our 10:15 a.m. flight was delayed until 11:45 a.m. - we had arrived at the airport too early and ended up waiting a long time in a crowded and noisy terminal that lacked sufficient seats for all the travelers at the gate (Gates 11, etc.)"
Pros: "1) Attendant crew was nice. 2) Appreciated being able to board from front and rear."
Cons: "1) Flight time delayed, so late arrival ~12am was made even later ~12:30am 2) Booked two tickets together months ago, yet we were not allowed to sit together. 3) Entertainment required the downloading of the gogo app which should have been done on the ground with wifi and/or cellular data. in the air, one window said you could (wait) and download, while another window effectively said, "better luck next time". Pre-flight email should have warned passengers to download beforehand. 4) Exiting plane only allowed from front; took forever from our next-to-last row."
Cons: "The flight was overbooked. We changed gates at the last minute and we weren't confirmed until after other passengers had boarded. Flight was delayed an hour because of this."
Pros: "Good service"
Cons: "The airline changed flights and somehow lost my original seats, staying on the flight cost additional money beyond the original price so that we could sit together as a family. Every time I fly I have another reason to tell friends and family not to fly."
Pros: "Good snack and free wine and beer. And friendly crew."
Cons: "Small plane, small laboratory."
Pros: "The service crew at the Alaskan service gate were amazing. We showed up 5 minutes post boarding gate close because we had to run back to our hotel to grab a wallet left behind. They waived the flight change and quickly put us on the next flight to the Bay Area asap."
Cons: "Not related to Alaska airline directly, the security check in took a long time."
Pros: "Flight was smooth and on-time, onboard service was friendly and competent."
Cons: "Boarding process was chaotic and confusing."
Pros: "The flight was very good! The ground and flight crews were very courteous and took the time to answer our questions and help us to move through the flight process very quickly and efficiently."
Cons: "The only complaint is the additional cost for luggage on the aircraft. My wife and I both had a suitcase and we were charged accordingly. I'm confident that this is a requirement of the airline but it should all be doable if within the 50lb weight limit. Thank you for everything, Randy Patchett"
Pros: "I generally prefer to fly with Alaska Airlines. Reasonable fares, good service, good flight itineraries from PDX. My mobile carrier provides complimentary in-flight Wi-Fi. I'm no Starbucks fan but grudgingly admit to enjoying the coffee service."
Cons: "It would be good to see fewer disposals used in the food service but the cabin crew must be given kudos for separating recyclables as they collect waste from passengers."
Pros: "Crew was friendly and professional; boarding was rushed; cabin was clean, but seating was very cramped; entertainment was v good (and currently free) using own tablet, phone, or smart phone."
Pros: "The flight offered was a direct flight. They offer preboarding for families with children under 2."
Cons: "The seats on this flight are so close together your shoulders literally touch your neighbors shoulders while sitting normally in your seat. This is unacceptable. When will airlines finally get it? People deserve to sit in their own seat without being on top of their neighbor."
Pros: "It was my first time flying with Alaska. I was pleasantly surprised with the boarding times, organization, super-friendly crew, free entertainment (a few select movies with complimentary tablets to view them on), and outlets for charging mobile devices in every seat. Easily the best flight I've had in a couple years. I will fly with Aaska again."
Cons: "I felt like the aisle was unusually small ( I was sitting in an aisle seat and was occasionally bumped by people walking by me. Then again, I was in a deep sleep most of the time and could have easily been leaning into the aisle....I'm not really sure. Overall though, best flight I've had in a while. They really do a great job."
Pros: "POG was available from the beverage cart. On-time departure and arrival."
Cons: "We were assigned two middle seats in different rows for a five hour flight! Flight attendants were rude. The bathrooms were a mess. Complimentary food for a five hour flight is a bag with nine, dime-sized pretzels."
Pros: "The staff are friendly and helpful. The flight left late but arrived at the destination early. I have flown Alaska for years and other than the food I have no complaints."
Cons: "The food choices are Chicken or Cheese and fruit. On a 6 hour flight the only free food is a very small package of pretzels. For people who do not eat chicken there is very limited food."
Pros: "We were lucky and had a seat open between us. Comfortable, and crew were great."
Pros: "I was pleased that the crew was helping to get everyone on board and settled quickly. The plane was on time which everyone appreciates."
Pros: "Crew members services were great."
Cons: "Seats are small size, old and some are ripped. Lavatory had no handwash. Most of all, the plane was very shaky/vibrates a lot. Landing wasn't that smooth."
Pros: "To be able to upgrade, charging stations at my seat, generous beverages"
Cons: "No free baggage, unclear coomunication about check in and choosing seats, was not offered my free drink."
I liked that my husband and I, both in our 70’s, could preboard. That being said, I wondered why the flight attendant moved our one carry-on bag to another overhead cabin to make space for another bag, which was about the same size. As far as food goes, the Hawaiian treats were wonderful, but the main course stuffed bread was not up to par.
The ability to upgrade my seat (not the price to do so however) at the airport prior to takeoff. Friendly flight attendants. The food (both going to Maui and returning) was less than mediocre.
Pros: "The crew was really nice"
Cons: "Getting through the ag inspection followed by security was a bear!!!"
Pros: "The views from the plane"
Cons: "A bit more room"
Pros: "Nice, friendly & informative"
Cons: "Honolulu cookies!"
Pros: "Short island hop but still great staff is just HAPPY"
Pros: "Awesome crew. They are friendly and professional"
Cons: "Arrived a little late but not a big deal"
Pros: "Service Food Chocolate Clean Aircraft"
Pros: "Affordable price"
Cons: "No USB charger"
Pros: "Price is good"
Cons: "No usb charge"
Pros: "Crew and flight were great!"
Cons: "It took forever to unload the luggage in Oakland, and it was very disorganized. People on the flight were sent to Carousel 3, and later told to move to Carouse 4. Our son had circle the airport for almost an hour to pick us up!"
Pros: "The crew were great"
Cons: "No TVs"
Pros: "I got home safely. The flight was quick and smooth."
Cons: "They take such pride in serving a free meal, but don’t provide any options for special diets, either on board, or prior to check in. The magazine shows beautiful salads but they didn’t have anything fresh at all. The flight attendant came through with lunch sandwiches and told me I could buy something from the snack menu after they had cleaned up after the lunch service. She returned with the menu (which was all junk food) and never came back to see if I wanted to order anything. The plane was absolutely frigid, there was no entertainment."
Pros: "Easy boarding, pleasant crew"
Cons: "Awful food, no entertainment"
Pros: "Snack was welcome and staff was cordial."
Cons: "Tight quarters."
Pros: "HA is flying an Airbus A3231 Neo between Oakland and Maui. It's a single-aisle aircraft. The economy section is more comfortable than any other aircraft I've flown. Not dramatically different, but the little things add up. Back support in the seats are vastly improved. Under-seat storage is actually usable for a change. Overhead bins are capacious and easily accessible. Great choice!"
Pros: "The stewardesses were all extra attentive even with all of the young children on board."
Pros: "Large plane. Good hospitality."
Cons: "No vegetarian option for food. Pay for movies and TV."
Pros: "Flight was delayed an hour and a half. 4 hours of turbulence but that's no ones fault. Very Limited service due to turbulence. Nice new aircraft and the wifi was really nice. At least we landed safe. Normally Hawaiian air is the best"
Pros: "New plane Service A meal with no extra cost Got me to my destination on time Music"
Cons: "Could have had better entertainment choices Did enjoy the music though"
Cons: "Would not allow me to take my care on in thecabin. Not much leg room."
Pros: "Boarding was a breeze, seats were comfortable, crew was friendly and responsive, plane was early to destination and the flight was smooth."
Cons: "The food seemed old and the promised entertainment package was not available. These are minor matters to me as the point is getting safely to our destination."
Cons: "Rough flight. too much turbulence!"
Pros: "The flight attendants were happy and wanted to help out unlike most airlines."
Pros: "Variety of shows to watch for free on flight. Great service and I️ love that they provide a meal."
Cons: "Everything was great!"
Cons: "That you had no "free" movies"
Cons: "Hawaiian air must have the smallest coach seats in the industry. Noticeably smaller than Alaska on the flight over."
Pros: "I love that Hawaiian still gives you a meal for free."
Cons: "My only complaint is that the in-flight entertainment was pretty lame."
Pros: "Being served food drinks numerous times made the flight pass quickly"
Cons: "Check in at the airport in Hawaii 5"
Pros: "When we checked in it would have been helpful to have a crew member tell my husband and I that we were not sitting together so we could have tried to address. We didn't notice until we were boarding. The service cart was busy more than our flight to HI."
Pros: "Ahead of schedule, friendly and delicious meal!"
Pros: "Clean comfortable plane , great service , and free food ?!?!! Not expecting anything like this , thought I was put in first class"
Pros: "I missed the Kahului flight so my second leg started in Honolulu. Pilot aborted the take off half way down the runway. Said there was an indication light that said the brakes had heated up and it would be 15 minutes to let them cool. Then said we would have go back to gate, saying it would be a little longer. These "little longer" efforts went on for just short of 3 hours! When we got in on the other end the gate was unavailable and we were forced to wait another hour on the ground there. 9 FREAKING hours in that plane next to gal and her toddler in her lap... bummer for me, but this poor gal missed her connection to CLEVELAND... gave me a perspective of what REALLY SUCKS."
Pros: "Check in was a breeze. All was on time. The ride was smooth safe."
Cons: "Didn't like the complimentary "stir fry" chicken and rotten cabbage salad. Guess they had to give it away cause if you paid for it you would want a refund and a barf bag. No movies anymore? I guess we were spoiled by Alaskans free wifi and downloads from their app on the flight there. But if there was any entertainment we couldn't have heard if over the crying children. The attendants were sour pusses, not a smile among them. They gave attitude with their service. I kind of felt their pain with the 15-20 screaming toddlers that were uncomfortable and begging for help. How about getting rid of the first class area and making a day care area where children can move about rather than parents up and down the aisles sharing the misery with us all. Didn't have the courtesy to alert us to our baggage terminal. I don't think I will ever get used to paying for my small bag to be stowed rather than fill up the passenger area."
Pros: "Performed as expected without any thrills flying us back to OAK from Maui, Hawaii. Gate personnel's'attentiveness and tagging of roller-board luggage expedited boarding, and minimized wasted time and attempts to jam luggage into the plane's smaller overhead bins. Well done!"
Cons: "Inexperienced flying passengers pulling on the back of my seat each time she got up to use the lavatory. Observing timid passengers trying to eat during food service while the the row in front them had their seats fully reclined. Fellow flyers need to be more cognizant of simple courtesy and etiquette while flying."
Pros: "Relatively comfortable seats. Good crew. Free glass of wine."
Cons: "No meal options (we're vegan). Only old overhead video with no movie options unless you rent one of the few tables they have on the plane for a 5+ hour flight. Huge box filling a third of my food space for what? There are also no USB or electric plugs for power."
Pros: "Some helpful cabin crew"
Cons: "Decrepit plane, broken seat, husband and I were assigned seats at opposite ends of the plane, inedible food"
Pros: "Everything was great"
Pros: "Thank you for the beverage service, and in flight meal and snack. Totally appreciated. The crew was friendly."
Cons: "We were sandwiched in like sardines. I will never get used to that. Hawaii to Oakland is a long flight to sit with no room. We had to buy entertainment, which we did not do."
Pros: "Empty seat next to me."
Cons: "Entertainment choices were poor."
Pros: "Everything else was great"
Pros: "Crew was friendly"
Cons: "Seats were very cramped Plane is old No air vents No wifi The food wasn't that great Plane smelled The rows are much closer than typical Just felt cheap"
Pros: "The only thing I liked was the tablet."
Cons: "The seats were smaller than other flights I've been on to Hawaii and other flights within California. Our overhead lights didn't work. There was no personal overhead air which make the flight very uncomfortable, hot, and stuffy. The plane seemed like an old plane, and what gave that away was the ash trays next to the restrooms. Smoking has been against the law on planes for decades, and I haven't seen an ash tray in decades."
Pros: "Flight crew was friendly & courteous. Flight seemed shorter than the expected 4-1/2 hours of misery."
Cons: "1. At the airport in Maui, once we used the self-check-in to print our boarding passes and luggage check-in tags other airlines would have had someone take you luggage from you and you're done. Here, we now have to take our luggage and get into a long line where we then take it to another counter. 2. Why were there twice as many people in the TSA pre-check line as in the regular line? My son and his GF did not have TSA pre-check, yet they went through security much faster than my wife & I. 3. Seats too narrow. I was snugly fit in, and I had to stand in order to get something out of my front pant's pocket. 4. Not enough legroom and no way to stretch my leg (and my very painful knee). We sat in row 17. It was right side bulkhead on 2-3-2 configuration. There was no way to stretch out my knee. The configuration of the inside of the aircraft placed the bulkhead wall too close to the seat. My leg was at about 70 degrees the entire flight (0 degrees is completely straight). Notably, the same row on the left side of the plane had about another 12 inches of leg-room. That's just the way the plane was configured. 5. No WiFi 6. Entertainment device rip-off. I wasn't interested in renting an entertainment device, but I was offended by their offer. If you signed up for it at the desk before boarding you would pay $15 and would get the device 20 minutes after take-off. If you waited until you were on the plane you would pay $17. The worse part: YOU WOULDN'T GET THE DEVICE UNTIL 2 HOURS INTO THE FLIGHT!!!"
Pros: "Great flight, crew and plane!"
Pros: "Not much. The crew members' smiles were nice. That's about it."
Cons: "So cold! I asked 4 times for the temperature to be adjusted. Each time the crew member said that the temp was adjusted, and it would be getting warmer. Let me be clear: IT NEVER GOT WARMER! Furthermore, Hawaiian Airlines had the nerve to charge econ seats $10 per blanket. Even for babies! And we even heard a toddler say, "Mom, it's sooooo cold!""
Pros: "Crew, flight on time, scenic safety video, meal included."
Cons: "Meal was just ok, but glad it was included for free. Only entertainment option was a $15 iPad. What happened to individual movie screens on the seat-backs & free movies?"
Cons: "would like complimentary TV channels and movies"
No seat assignment. Was put in the absolute last seat in the plane. Flight was delayed because of an electrical issue which also broke the AC until we were taxi-ing. It was hot.
Pros: "It was nice that middle seats were not filled."
Cons: "It was silly that the flight attendant said we had to pull mask up between bites of food."
Pros: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Cons: "Drink and snack service, but captain was concerned about "bumps""
Pros: "Entertainment selection was nice."
Cons: "Seats were too tightly packed in. Person in front reclined their seat and I couldn't even reach my bag under the seat. Very uncomfortable. And I'm small/short."
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "The crew was a replacement for the original crew that probably was running late (i suspect because everyone was stuck in wonderful LA traffic that night), they made do with what they have and tried to get everyone boarded as fast as they can."
Cons: "On time departures, better boarding, crowded planes, better snacks, comfy seats, charging bagss???"
Pros: "Crew were great, on time, helpful, friendly."
Cons: "Food was blah, not hot and watery"
Pros: "The A/C worked, that's about all"
Cons: "Old plane, no entertainment in head rests, had to use iPad not the same movies to choose from. Seats were so uncomfortable."
Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
Pros: "The cabin crew was efficient and very cooperative. My seven hour flight in economy class could not have gone better. Kudos to Delta for a safe and comfortable ride."
Cons: "A few more audio selections would have been welcome."
Cons: "No WiFi kg was an old plane and the stranger next to me was 6’4” so pretty uncomfortable"
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Pros: "The crew"
Cons: "Very small plane"
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Pros: "Free movies available in-flight"
Cons: "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "Everything went smoothly - very happy"
Cons: "Left 30 minutes late from SLC."
Cons: "Rude stewardesses; I was traveling with 3 children onanovernight flight. I just wanted the simplest things- blankets and headphones for them. I cannot believe that an overnight flight wouldn’t be stocked with pillows and blankets. We froze al the way across the Pacific."
Cons: "The monitors kept on freezing"
Pros: "We got before time scheduled"
Cons: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Cons: "Too many announcements"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Cons: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."
Pros: "The price."
Cons: "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "Entertainment (your own device) and crew were great"
Cons: "The plane needs to be re-furbished or simply retired. Seats were broken, no screens on seat back for entertainment was disappointing"
Pros: "see aqbove"
Cons: "see above"
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "Pillow, comforter, amenity kit were all good."
Cons: "Food was acceptable, but nothing exciting or above average. Seat had some trouble reclining, but eventually worked. Entertainment unit screen had issues with acting like I was touching it when I wasn't throughout trip. Made for major annoyance watching. Delta flight 410 on Oct 1, 2017 seat 3A."
Pros: "The service on board is always GREAT! in Aeromexico"
Cons: "The flight was canceled and we were put in another flight next night. But the staff in Buenos Aires run the situation chaotically and made mistakes that infuriated many passengers. They need more training to learn how to say "I am sorry" more often and know how to avoid getting into arguments with passengers."
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Pros: "Snacks were readily available; gate and flight attendants were friendly and accomodating."
Cons: "Free in-flight entertainment required an app to play, need for which was not advertised at all. Flight on United earlier in the month included announcements to download their app before takeoff. Customer service ahead of flight was a mixed bag. One assistant was went out of her way to help quickly and then comped a fee after I waited ~30 mins and then explained why we'd need assistance at the gate that she could not provide. A previous assistant was not able to provide this explanation."
Pros: "Flight departed and arrived on time"
Cons: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."
Pros: "The friendliness of the staff and movie choices"
Cons: "Seat space"
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."