Start with the boarding experience. Our flight from Seattle to Dulles Airport in Virginia was delayed because of mechanical issues with the aircraft. Nothing we could do about that. But the board in the passenger gate waiting area gave a boarding time with the delay, and we watched that. The waiting area was large, and we could not understand anything the gate attendant announced. By the time we four passenger realized the aircraft was boarding before the displayed time, we had missed our board-first opportunity (we were flying full-price First Class) and we were behind all the "Category B" boarders. we had one carry-on bag, and when we finally reached our row, all the overhead bins were full. The flight attendant had to remove some stuff to make room for our bag. He also announced that anyone on the flight could stuff their bag wherever they chose. Second, the food was terrible. I don't believe I have ever had choices that were so poorly conceived, especially in First Class, and I have flown to sixty-five countries. Third, the aircraft itself, a Boeing 737-900, is a pitiful excuse for comfort. Unlike the Airbus on which we flew to-and-from Honolulu to Seattle, the seats did not recline much, and other than a bit more leg room, there was no advantage to having paid the premium to fly Fist Class. I can assure you that we will never willingly fly Alaska Airlines again.
We tried for days to use online Alaska Airline app we needed to know what Gate to depart from . When we got there we were given a paper boarding ticket with the wrong gate on it . We almost missed this flight . It caused great stress and caused a health side effect. The previous flights April 24 started hour late mechanical issues . We were not allowed to depart plane in time to get correct gate and missed our flight .
Overall, we had a very good experience with Alaska Airlines on our flight from Honolulu to Seattle. The First Class cabin was comfortable, boarding was smooth, and the crew was friendly and attentive. The meal service was solid and the overall flight felt well organized. One thing that stood out negatively was the drink service. I was in First Class and, while quietly watching movies and not causing any issues, I was cut off after four drinks. I understand safety policies, but the cutoff felt a bit premature given the context.
I paid for WiFi but it never really worked. That was frustrating.
The kiosk was fast. I got in and got my baggage tag right away. There was a long lines at baggaged check in But it moved fast and checked my baggage with no problem. The flight was good. The flight attendants were very helpful, friendly and always smiling.
Confusing now Hawaiian and Alaskan have merged, hard to check in - they need to uncomplicated things.
If the flight from Seattle to Eugene hadn’t been delayed for mechanical reasons we never would have made it. 45 minutes is not enough time to deplane and get clear across a big airport like SeaTac.
All airlines seem to be a scam with having to pay force assignment, baggage fees, and completely garbage food. Our flight attendants now seem to have a power trip complex. It’s clear they know we have no other choice if we want to travel so they don’t care and let you know it.
Very good; ohana atmosphere and taking care of customer care
Flight was delayed an hour, so that was inconvenient. But they tried to make it up in the air, which I appreciated. Crew was very nice, service was excellent. Description of food didn’t quite match what was served, but it was tasty. 👍🏽
Wifi was terrible. I couldn't get any work done on the long flight
Paid for premium extra leg room but the bin space for rows 1-3 had to go in rows 4-6 and 4-6 had to go to 7-9 because flight attendants have snacks and their luggage upfront. So we pay extra to have to fight thru traffic to get our bags. Only 2nd day of new seating so hope they fix this.
Delayed flight. Nicest crew member was a SW pilot flying seated next to me who kindly move to seat the final passenger. Flight extra delayed. My cup of refreshment of ginger ale was so packed with ice it was literally 2 sips.
Southwest is Southwest. No frills. If you're luck enough to get a happy crew (we did), then it makes for a nicer flight.
I would have liked to arrive on time - not 5 hours late!
Board Milian spokesman with pre boarding , not after A group and without my spouse. Total BS, back to Alaska Airlibes I GO. oner 1.2M miles and 900 flights, and every time I fly SWA I regret it, thos will be last time, I only flew SWA but to time requirements fir a Funeral. NEVER AGAIN SWA
Good crew, funny movies, but you need phone ports in the plane and better snacks. :)
Boarding was quick. The flight itself was good. However, no charging ports for cell phones. Also, the food provided was just a few snacks. For a 5-hr flight, I would expect at least a sandwich.
The flight was very short, 45 mins, therefore no snacks/drinks were provided; there should be a NA option for food and entertainment survey questions. Also, there were no charging ports onboard for cell phones. My experience was overall positive.
I love the fact that Southwest airlines has a direct flight from Honolulu to Las Vegas and Las Vegas to Honolulu. The only downside was flying on Southwest is they do not provide meals even if they charged you they do not provide meals. They do provide a free snack that consists of chips pretzels cheese and a cookie. They do serve free drink and if you book the premium flight then you get your choice of an alcoholic beverage. The seats are small so if you are not traveling with three people plan on someone sitting next to you.
Rude staff from baggage check to gate crew. Poor instructions. Inconsistent application of baggage rules.
more room in seats, larger snacks, more comms with delays
Not really a “Delta” problem but worth mentioning: Boarding was a difficult process. TSA seemed understaffed and Pre-Check took longer than regular TSA. The supervisor was frazzled and yelled at travelers. Once through TSA, we had to put our carry-ons through another x-ray machine. Then queue up to board with both boarding pass and ID. Then, when we got to the stairs on the tarmac, we had to show our boarding pass again. Maybe this is just normal for Kona since the terminal is outdoors (but still a “secured” area).
the crew cancel the morning service due to the weather. Then the flight got deverted to Nashville . we were on the ground for over two hours the only gave us water once... no food or any snacks.... the crew should have handled better and offered something to passengers.
Delay in SLC jammed us up in Chicago. Got caught up in rush hour traffic
Your crew could maybe answer the call bell at least one of the times I pressed it. I pressed it first time with 2.5 hours left in our flight bc my partner was hungry and wanted a sandwich. We finally got the sandwich with 40 mins left in the flight.
Standard economy seats on Deltas 767 were better than Alaska premium seats on their 737 MAX9; more legroom, wider seats. Entertainment was great, no ipad or phone required. Could have included a meal service.
This flight landed early, but deplaned late. We were stuck sitting and waiting for a gate for over an hour
Delta flights are great. Easy boarding, friendly crew, great entertainment system. The food/snack choices could be a little better, especially on 4+ hour flights, but still better than most other airlines.
The counter service folks didn’t show up until two hours prior to the flight. The check in machines didn’t work, ALL CLOSED. Slow service, few directions. The plane was clean, but the restrooms need work from a space standpoint. I am 5’8” and I had to bend down. Very cramped and I am a thin person. Too bad it’s “profit over people” corporate mentality…
Flight delayed two hours , missed connection flight then connection cancelled- horrible experience with hotel
Canceled my flight within 24 hours, causing me arriving home midnight. Will never book Hawaiian airlines anymore
Our flight was delayed, which I know things can happen. The bathrooms were dirty and a mess. It took over an hour to get our bags after the plane landed. Every flight was on the same 2 baggage claims. You would thing if we spent over 5 hours on a flight we would get more then a tiny bag of pretzels. The movie and tv choices were mid.
Pillows and blankets were nice since it was an overnight flight, but the seats should be larger and there should be more space between rows so we have more leg room.
If I knew I would be on Alaska Airlines flying back, I never would have bought the ticket. My flight kept getting delayed and Alaska always seems to be late which is why I don’t fly on them.
When I scheduled using Kayak I couldn’t I couldn’t select my own seats and the seats I got were undesirable. I’ll choose to schedule with the carrier directly in the future if I choose Hawaii Air in the future. The Staff was excellent under the circumstances.
Extremely frustrated that I followed all directions and Hawaiian Airlines made me leave my surfboard at the airport and refused to let me check it.
- Zero leg room. - No way to enjoy the VERY limited entertainment due to the lack of headphones / outlets - No Wifi - No charging outlet - No complimentary light snacks like pretzels - No masks to handout when the flight is full of sick - people (me and my son got sick upon our return) smh
5 hour delay was very bad. No reason given. Pilot was one hour late. We had to sit on plane waiting. Wing walker was late. We sat on tarmac waiting. Food was mediocre. Hawaiian used to provide proper meals.
Please include vegan options for food and notify what the food being placed on my tray is
Job well done, being treated for good and helping a lot . thanks you so much till will meet against.
My flight from Honolulu (UA 1221) was on a very old 757, no video monitors anywhere. If you wanted to watch a movie, you needed to do so using the United app on one’s phone. WiFi was $8 for Mileage Plus members; I demurred, choosing to spend my time reading a novel using the Kindle app on my Samsung S26. The meal was okay … Breakfast on any domestic airline is so-so as a rule and this one was no exception. The best part of the meal was the fruit plate and the warm croissant. The highlight: The flight left on time and arrived early.
Excellent flight. On time. Great staff. Clean and crisp cabin.
This was an overnight flight, and in the morning they did know coffee service. How you can throw passengers in a San Francisco airport at 5:40 a.m. in the morning and not giving them Coffee is a crime.
They told us yesterday APR21st that they were cleaning the plane and we got delayed. After that they said they didn't had any crew for the flight so they cancelled the flight till next day.
Packed in plane small uncomfortable seats elbow to elbow nobody wants to be in that situation for the money they paid
Horrible service no Wi-Fi connection on both leg of the flight and they are refusing to fix bad service
Flight arrived 30 min early and bag was waiting at the baggage pickup. United Club HNL was one of the nicest in the system
Armrest controller on my seat 35D and nextbooennseat 35E did not work right. Hard to press buttons to recognize and 35D had constantnpressure either upmost down somit was nearly impossible to make selections. .
The flight was comfortable with the exit row and great service
