Daily cleaning, installation of cabin HEPA filters on flights from Israel to Virginia
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Scores according to KAYAK customer reviews
Cons: "Movies were outdated flying to Amsterdam, coming back was great"
Pros: "Boarding was simple."
Cons: "Seat was trash."
Pros: "We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors."
Cons: "DL needs to find a better way to manage food and drinks for FC during the COVID 19 era."
Cons: "Seat power charger didn’t work"
Pros: "On time. Friendly crew"
Cons: "Reading lights did not power during first 40 minutes of flight. Had an aisle seat originally but after upgrading to comfort+ got bumped to a middle seat"
Pros: "We were in coach and the crew made us feel like it was business class!"
Cons: "It was a Great flight. I always enjoy flying Delta"
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Cons: "It was great fir a short flight. And they got me there early."
Pros: "Great entertainment."
Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Pros: "Comfortable (only) because lots of empty seats."
Cons: "Aero mexico which is who delta services really messed our tickets up and flying both to Cancun and from Cancun both flights were screwed up and Delta had to bail out aero mexico both times thanks to delta airlines our tripped was salvaged"
Pros: "Flight attendant in first class was amazing."
Pros: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Cons: "See other side."
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Quick flight"
Cons: "Not much space for Carry ons. Much smaller than most aircrafts"
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Cons: "Not much- pretty great flight"
Pros: "Movies, baggage price, snacks, friendly! And check carry on when full fir free"
Pros: "Landed Early at LAX"
Cons: "Having to go through 1 terminal to get bussed to another terminal & gate was at the opposite end. Having to ask the person next to me not to eat nuts Bc I was allergic. I disclosed this on my registration for my flight."
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "Great customer service"
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Pros: "Although the flight was delayed, when it was time to board and take off, this was extremely efficient."
Cons: "Delayed flight. However, I know this sometimes out ot the airlines control."
Cons: "Old plane, bad food & old crew"
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Cons: "Landing was frightening."
Pros: "Hey, domestic U.S. flights aren't all bad! I was pleasantly surprised by the kind service and amenities on this Delta flight. There's a plethora of free movies to watch, and the crew continually checked on us to make sure we were hydrated. I think Delta may become my new prefered carrier for domestic flights."
Cons: "Bathroom ran out of toilet paper, but staff helped fix this after I talked with them."
Pros: "Great service all around"
Pros: "It was a good flight"
Pros: "The flight attendants were incredible the flight was great the movies for good great for our flight"
Cons: "Delayed for 4 hours due to mechanical difficulties"
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Pros: "When deplaning in Denver, I was impressed that the captain was the staff who got behind my wheelchair and offered to push me up the walkway :)... New aircraft, kind staff, shorty flight!"
Cons: "Nothing disappointed, butt i didn't have any good besides pretzels."
Pros: "Quick and on time. Comfortable seats."
Cons: "Not many movie options."
Pros: "The flight attendant. Lovely and professional."
Cons: "Because my earlier flight was delayed they put me on this one in a middle seat I had payed for a plus front seat"
Pros: "Helpful attendants and speedy boarding."
Pros: "Boarding reasonably quickly; able to find overhead storage for my roll-on even in Zone 3; departed on time and arrived a little early."
Cons: "Very tightly packed; minimal comfort for the flight. MD-88 not as comfortable as the Airbus from Chi to Atl."
Pros: "What they offer is OK."
Pros: "Length of flight was good, one of the flight attendants was very nice"
Cons: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
Cons: "The fact that we wait on the tarmac for an extended period of time before we were informed that we had too much fuel so we had to burn off fuel before we could take off."
Pros: "i liked the entertainment, the crew were very helpful, the flight took off approximately on time.when"
Cons: "when we experienced turblance about two hours into the flight."
Cons: "Flight attendants were very rude! I also it would have been nice to be told the wifi wasn't working!"
Pros: "The flight was not full so we got to spread out. The flight crew was attentive. The onboard entertainment was good and free."
Cons: "As usual, the staff at JFK was a little on the surly-side - that's New York so you have to expect it."
Cons: "Short and sweet"
Cons: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Cons: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Cons: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Pros: "Polite and friendly service"
Cons: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Pros: "Entertainment programs"
Cons: "New variety of food"
Pros: "The crew was terrific."
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Cons: "Entertainment worked sporadically"
Cons: "More options for gluten free food. Always get the same dish"
Pros: "Crew great."
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."
Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."
Cons: "Lost my luggage."
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Pros: "Everything! It was a wonderful experience."
Cons: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "Just a routine flight but done with perfect execution."
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Cons: "Leg space."
Pros: ". Budget airline with no legroom or extras"
Cons: "See above. Nothing specific to like."
Pros: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Cons: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Cons: "Please see comments above about this flight."
Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Cons: "They were unfreindly and rude."
Cons: "Horrible Crew..."
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Pros: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Cons: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Short, lots of leg space"
Cons: "The air France flight was overbooked and we had been in standby until the last minute"
Pros: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Cons: "Bottom seat cushions could be a little more comfortable ."
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Pros: "Lovely crew, clean toilets"
Cons: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Cons: "Too crowded"
Cons: "Meal choice missing kosher non-gluten combination."
Pros: "I like the service of AF"
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Cons: "The pancake was not cooked enough couldn’t eat it"
Cons: "Boarding process.."
Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"
Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"
Pros: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
Cons: "free wifi"
Cons: "Entertainment didn’t work, big delay broken seat"
Pros: "Great !"
Cons: "Kosher meal a bit hard to open"
Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
Pros: "Nothing particularly"
Cons: "Food was awful"
Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"
Pros: "More leg room"
Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
Cons: "the food"
Cons: "Two hour delay. Got to hotel at 2am."
Pros: "Not much. Even magazines were not available for 2 last raws."
Cons: "Even magazines were not available for 2 last raws"
Pros: "Service, clean restroom, courtesy of crew members"
Pros: "Nothing really was good or stood out in a positive way."
Cons: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."
Cons: "No breakfast on out bound leg"
Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
Pros: "The crew were very helpful"
Pros: "It was a very short flight, so no discomfort to speak of. Boarding was easy and crew was cheerful."
Cons: "Even on a short flight, I don’t think you should have to pay for water!"
Pros: "My upgrade."
Cons: "That I needed to be searched again before boarding the plane. The long layover."
Pros: "On time"
Cons: "Paid for bulkhead seat and was not given a bulkhead seat."
Pros: "Got Home day later , slept on airport floor. Meal was poor , no more vegetarian food left . Wrap was given with chicken & maynosie where as Asian / Hindu veg meal was ordered ."
Cons: "Same as above ."
Pros: "Good and crew were fine"
Cons: "Seats were too close, not comfortable"
Cons: "the flight delayed a lot and i missed my connection flight as a result"
Pros: "World Traveler Plus on BA is not as good as premium economy on other airlines."
Cons: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
Pros: "Most things"
Cons: "The airplane was shaking all the flight"
Pros: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Cons: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
Cons: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
Pros: "This flight was easy and well run - the seats were comfortable and service good. The flight was timely."
Cons: "The seats just made the grade of comfortable. Flight was packed - good for Iberian bad for passengers."
Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
Pros: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
Cons: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
Pros: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
Cons: "They the seats I reserved months ago were changed."
Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
Pros: "Updated flight info by kayak ."
Cons: "Delayed flights and missing baggage"
Pros: "Media/entertainment great for Santiago London leg. Not so mucho for the London Srockholm part."
Cons: "Food was kind of bland."
Cons: "No food selection. No vegan meal that i ordered for my daughter."
Pros: "Most everything"
Cons: "Seat choice"
Pros: "Thai airways much better"
Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
Cons: "boarding with bus instead of sleeve"
Pros: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
Pros: "The crew was very efficient"
Cons: "The was really bad."
Pros: "With all that is going on the flight was as good as it could be. Crew were professional. Short flight."
Pros: "Crew was fine, outlets were nice"
Cons: "It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future."
Cons: "We were inconvenienced with the requirement to check our baby seat and stroller at the gate. We were expecting to gate check it and found it inconvenient to have to retrieve it from baggage claim."
Pros: "I got on my flight"
Cons: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."
Pros: "The overall flight was good!"
Cons: "Maybe make sure that communication between connecting flights are quick and efficient."
Pros: "Crew was nice"
Cons: "Leaving airport on time would’ve been a pleasure"
Cons: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Cons: "Everything was fine"
Pros: "Crew was very good"
Cons: "Less gate changes"
Cons: "On time is always better, otherwise it was a good flight."
Cons: "The plane was so hot temperature wise. I was literally sweating in a T-shirt"
Pros: "Crew was great and helpful"
Cons: "Better weather"
Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"
Cons: "I researched and called and found a 45L backpack so I could carry on my dive bag. That’s the reason I’m going all the way to Fiji. Not letting me get it in LA I’d also ridiculous."
Cons: "Gate changed 4 times. Boarded 2 hours late and sat on.plane for maintenance. Not cool."
Cons: "Delay due to equipment failure, were not able to estimate delay"
Pros: "Flight was bumpy because of storms in the area but the crew did a great job of keeping it calm and making sure passengers were taken care of."
Cons: "We sat on the tarmac when we landed for 20 mins for a reason not really made clear. The captain said that the alley was blocked but didn’t really keep us informed other wise."
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Pros: "The pilots managed the turbulance and landing in the moutains beautifully."
Cons: "The gate was vhanged three times...announcements unclear."
Cons: "Although I understand turbulence is a common experience during a flight, I would have appreciated a bottle of water from crew after they suspended service."
Cons: "As above"
Pros: "Nice newer model plane"
Cons: "The usual...cramped seating. Boarding was very slow."
Pros: "Flight departed on time. Meal was hot and tasty. Friendly crew."
Cons: "Insufficient arm/legroom. Limited selection of interesting movies."
Pros: "Flight attendants were perfect"
Cons: "Beginning about 5.5 hours prior to departure I started getting text and email alerts indicating a sixty minute delay. Then thirty minute delay. Then sixty. Then none. I had to decide whether ir not to believe the alerts, get some things done and change my airport departure time .... or to disregard the alerts. Flight ended up leaving on time. Why the alerts??"
Cons: "Long time sitting in the plane without any updates from the crew. Very inefficient process in re-booking passengers and switching planes. Maintenance issues are are a trend at American Airlines."
Cons: "Everything was ok"
Cons: "Delays, not helpful staff, not even a meal for a 5+ hr flight. No headphones available. All of this after American Airlines delayed flights and caused us to miss connecting. A whole night delay with no luggage because not one American Airlines staff could step up and help us. It was easier for them to be lazy and say “I know how you feel”. Never Again American Airlines"
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "Flight crew very friendly."
Cons: "No entertainment so 1 star rating. Kind passenger switched seats so I could sit with my husband and son. Would have had to sit behind them if not for her. Paying extra for isle seats was a surprise."
Pros: "The comfort of the seat 8A on the flight 755"
Pros: "Flight was super cheap to France. Excellent value"
Cons: "I could not use the automated kiosks with my ticket"
Cons: "it was not BA flight American Airlines. For a 6-hour cross-country flight, there was no entertainment of any kind. More than that, no blanket or a pillow was available which made the trip so much worse. Worst of all, the last 90 minutes of the flight all the toilets ran out of water so they can't even be flushed. First time I have ever come across such a problem. Absolutely terrible."
Pros: "Good movies"
Cons: "not enough food"
Cons: "We thought we were going to be flying on British Airways American Airways."
Pros: "The crew was excellent people, very friendly and helpful."
Cons: "American airlines is the only airline without TV screens in each seat. Furthermore, the control in my seat was not working."
Pros: "Great hard working crew. Good food and snacks. On time!!!"
Cons: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "inflight entertainment was good; food was so-so"
Cons: "Our flight was 'delayed' and as a result had to be put on another connecting flight. Many people on the same flight missed their connecting flights because of it. Because of all the re-booking they had to do, we nearly missed our flight as well. AA is also horrible at boarding."
Pros: "It was a very short flight so not too much to go wrong."
Cons: "I had a carry on and a laptop case that fit under the seat. The laptop case has wheels and a handle. The gate agent said I need to check one bag, even though I could show that the laptop case was within the specs for fitting under the seat. When I tried to argue with her, she said, "One of your bags is going to be checked--which one is it going to be?" Bad attitude."
Pros: "Other than the delay, it was your basic 1 hour flight."
Cons: "The flight was delayed by an hour."
Pros: "Closer to home"
Pros: "The flight overall because we arrived early."
Cons: "The fact that we were on the plane and was not allowed to enjoy the entertainment as I did with my flight to Seattle."
Pros: "I have been traveling several times with this airline and think they are good overall."
Cons: "Reclining chair sometime is not working."
Pros: "Nice plane. Great staff. 45 minutes of pleasure."
Pros: "I cannot even find a positive in describing my flighh experience on August 19-20, 2016"
Cons: "My flight was delayed, as I result I would miss my connecting flight. I was rerouted, making me arrive at my destination 4 hrs later than expected hence I missed my bus reservation to my place of stay. Oh! Not to mention, my luggage was lost and I had an event to attend a few hours later. Horrible experience."
Cons: "Was delayed for several hours then when the plane showed up the flight was cancelled. I was not given I decent deal I was put on a letter flight when in actually I made if home earlier because of a desk woman who noticed I she could help. I was given a small sandwhich it was already late at night. No place to stay nothing while stuck in Dallas. Ended up going to philly then Newport News."
Pros: "That the plane was on time .i was a passenger on Delta airlines when their system shut down so transferred to American"
Pros: "Crew was making an effort...."
Cons: "A newer plane. First class was old and uncomfortable. Bins were small and didn't fit much."
Pros: "Got a row to Myself"
Cons: "No Masks really enforced"
Pros: "Convenient route, great United Polaris lounge at SFO for business passengers."
Cons: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
Pros: "Premium economy was great"
Cons: "Toilets were broken"
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Cons: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
Pros: "Good crew"
Cons: "Leg room"
Pros: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
Cons: "This is one of several times I have flown United, and been delayed at the last minute and then excessively delayed with no communication. Once we finally boarded we sat on the tarmac another 30 minutes before we started take-off process and only THEN did anyone tell us what was going on. We got the feeling the flight was delayed all day - would have preferred a heads up so we could have enjoyed more time NOT in the airport!!!"
Cons: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
Cons: "Cramped. Baggage was out on another flight. Should've contacted me for me to travel on earlier flight with my luggage. Waited over one hour in cramped plane before take off. Plane ended up being 1 hour 45 min late."
Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Pros: "i got home."
Cons: "Delayed over an hour waiting on the crew. Seems perhaps common with this flight since I had a problem with the leg coming up earlier in the week."
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Pros: "On time and efficient."
Cons: "I’m still hungry. Walking halfway round the airport to get to my connection destroyed my eating time. I hate that food has been removed from domestic flights. Another long walk from landing gate to transportation while still hungry."
Cons: "Flight was canceled"
Pros: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
Cons: "The food was not good, salad was old, and overall not good."
Pros: "Service,management, food"
Cons: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
Pros: "Good crew"
Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
Pros: "the flight was cancelled!!!"
Cons: "The temperature on the plane was awful! It was absolutely too warm and uncomfortable. On a full flight. Arrived early again, had to sit on the plane to wait for the ground crew and then had to wait over an hour for checked luggage. Again ridiculous."
Pros: "It was smooth and enjoyable."
Cons: "It wasn't until AFTER everyone boarded the plane at 9:45 that they informed us that " they only had until midnight to reboot their system so they HAVE to do it RIGHT THEN" then they informed us twice that it was "stuck" and "not working" our plane was supposed to land at 11:18 and we didn't take off until 11:00. My husband has work at 5:30 in the morning as well as my brother who was supposed to pick us up and they are in the navy so being late isn't an option. My brother could no longer pick us up due to the fact that we did t get our luggage until 1 in the morning and he has work in a few hours so we had to wait for a taxi and pay a buttload to get home in Virginia Beach. NOT PLEASED!!"
Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
Pros: "The entertainment options were good. The flight attendants were nice."
Cons: "No food on a 3 hour flight?"
Pros: "everything is perfect"
Cons: "i wish i have something to say"
Pros: "I liked the movies,they have many movies and I can choice"
Cons: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
Cons: "The crabbiest crew I've ever encountered - they even barked at each other."
Cons: "Rude staff"
Cons: "Not enough good movies"
Pros: "Everything was great"
Cons: "Could not understand the announcements on the overhead speakers. Chicago remains one of the poorest hub airports to go through. Crowded. Small gate areas. People lining up to board need to stand in the walkways."
Cons: "The flight to Dulles was okey but flight to Norfolk was constant shaking of airplane without any explanation from the pilot of the problem and everyone was a little uptight wondering what was going on. Crew un able to do any of their duties! Very Unpleasant. Not sure I will fly United again!"
Cons: "I never feel you stay alert to make sure the earlier people don't take up all the overhead bins . It is not right the way you allow them to overload have too many big carryons"
Pros: "Good crew on both legs of my flight. Airbus from LAX to Chicago was a bit tight, but Chicago to Norfolk was pretty comfortable (different plane). . The SINGLE MOST IMPORTANT thing about this.....and any other flight.....is leaving your place or origin and arriving at your destination SAFELY and without incident. For this, I'm always happy for an uneventful flight. Thanks United."
Cons: "You DO have to have the United app to watch any entertainment. This is kind of a downer. If you have WiFi on a plane, why limit it to just ONE app? Standard snacks and drinks so nothing special there"
Pros: "Second flight was a million times better"
Cons: "The food was terrible"
Pros: "People was very nice"
Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"
Pros: "Finally got onto the plane and the rest of my experience was much better."
Cons: "When i got to Houston, the monitors were down, getting help from United was not easy, was passed off to many people and finally directed to the ticket counter. This was my first time in Houston and the gates were a bit confusing. I was in B area of airport for my tiny plane. I was told where to go with the wave of her hand and she did not want to be bothered more...got to the gated area and the agents there were way too busy chatting to be bothered. On my return trip home was better because i now knew the layout. I am sure my next trip will be improved."
Cons: "Was not happy to have to make 2 stops"
Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"
Pros: "They have a snack and a drink on such a short flight."
Pros: "We were nearly 2 hours late. Terrible."
Cons: "We were nearly 2 hours late. Terrible."
Pros: "food and crew"
Cons: "NO leg room."
Pros: "As usual the staff were great! The flight was on time."
Cons: "No snacks were distributed. I would've thought they could've handed out pretzels or peanuts."
Pros: "Honestly nothing. The flight was a disaster."
Cons: "Second flight of the day with zero drink service. I suppose the hostesses were too busy napping and eating their dinner as they never left the last row of the plane. They sure had drinks and dinner even though we didn't. Also should have cancelled or delayed the flight rather than make us wait forever on the plane waiting for a new route to miss weather at our destination."
Airlines flying from Israel to Virginia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Israel to Virginia
Masks required on board, masks provided on flights from Israel to Virginia
Social distancing seating
Middle seats unavailable to book on flights from Israel to Virginia
Testing for antibodies, testing for symptoms for flights from Israel to Virginia
Waiving of change fees. Search flexible flights from Israel to Virginia