Daily cleaning, installation of cabin HEPA filters on flights from Jamaica to Pensacola
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "the scheduled time offers, the fast boarding time"
Cons: "offer lactose intolerance snacks"
Pros: "They got us there on time and safe."
Cons: "Nothing really you guys did a really good job getting me to where I need to go.Thank you so much!!!"
Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Pros: "Fast boarding, quick flight, friendly attendants."
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Quick board, quick flight and everything went smoothly."
Cons: "Someone to rub my feet, but that’s wishful thinking."
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Pros: "For me the boarding was of fast"
Cons: "The food"
Pros: "Early arrival. On time departure. Good selection of movies"
Cons: "No room to move very cramped"
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Pros: "Friendly crew"
Cons: "No food was served"
Pros: "Left on time, landed early"
Cons: "Asked a crèw member to put my bag in the overhead , didn't like his attitude,also asked him for a soda, didn't get it, got it from another attendant"
Pros: "The Delta crew is always nice I got wings and a lot of snacks"
Cons: "On the McDonnell Douglas 88 (MD-88) there wasn’t any IFE ( In Flight Entertainment) screen."
Cons: "Seats very tight!"
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Cons: "Not even given a toothbrush or tee shirt to sleep in."
Pros: "The entertainment was good."
Cons: "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."
Cons: "The attitude of the employees."
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "Efficient boarding"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "easy but long day coming home"
Cons: "however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway is there any way at all to be compensated for the diffrence I am not upset at all but that made for a really long day getting there Just putting it out there"
Pros: "The LGA team did great in difficult situation"
Pros: "Understanding crew, and a helping attitude"
Pros: "Delta flew their way back into my heart this time around"
Pros: "Wouldn't know wasn't able to make it to the flight"
Cons: "The fact that for the second time in 2 months Delta issues kept me from making my flight"
Cons: "Plane too warm."
Cons: "The flight was quite smooth."
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "on-time and quick boarding times"
Cons: "Waiting too long before take off with no circulation of cool air"
Pros: "Barcelona is a busy place. Don't forget your adapter plugs - like I did."
Cons: "There delay"
Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."
Pros: "Wheeler chair service is available"
Cons: "Gate changed in the last minute and non-English speaking wheeler chair customer (my 89 years old mother) was left at the old gate by their wheeler chair services and no agent at the gate knew about her. Both round trip flights! This is totally NOT acceptable. She could have been lost and with no ability to help herself and miss the flights. It was lucky that she found Chinese speaking customers to help her."
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "But the crew were awesome!"
Cons: "Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor."
Pros: "Good seats."
Pros: "Everything up to departure. Sat in line for almost an hour."
Cons: "Very rude flight attendant - unnecessary attitude"
Pros: "Liked the selection of channels and movies."
Pros: "The plane didn't crash."
Cons: "Everything! Flight late, seats to close, worst customer service in the skies!"
Pros: "The in-flight service was extremely good."
Cons: "The seat was slightly too short for me. If Delta provided a soft mattress cover, slimiler to that of Virgin Atlantic, then the flat bed would be far more comfortable."
Cons: "Row 36 is a disaster."
Pros: "How reassuring the previous crew was that everything would be fine"
Cons: "They lied. Due to delays we got to plane 5 min before scheduled departure. But crew closed plane on our noses. No explanation. No consideration that most of airport was running late"
Pros: "Lots of room, free beer, extra snacks, quick boarding"
Cons: "Exit rows in main cabin have much more leg room. Food was good but could have bought better food to bring with me on the plane and not spend as much money. Still have to pay for wifi. Basically the only perks are a wider seat and some extra snacks."
Cons: "Overbooked and crowded, on a Sunday."
Cons: "never made it to this flight."
Cons: "Flight was late for no apparent reason"
Pros: "The crew was better than my first leg of my trip. They had manners and were attentive."
Cons: "The food and drink selection"
Pros: "Lack of elbow room, even in aisle seats."
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Cons: "Have coach passengers prepay for meals"
Cons: "All good"
Cons: "The delayed flight was an issue, this caused me to miss my connecting flight. Punctuality is very important to me and should be to your airline."
Pros: "I flew business so it made a difference in the overall experience. Crew was pleasant and served beverages as soon as I boarded. Also, received a pillow and blanket as it was chilly on the plane."
Cons: "No complaints, everything was perfect. It's worth it to spend the extra cash and fly business."
Cons: "In a period of 20 minutes in the hour before boarding there were three gate changes. The last one was a change of terminal and gate. You have been doing this for years and you should know how to do this already."
Pros: "Comfortable bulkhead seats tho talk husband didn't have enough room for his feet."
Cons: "No power outlets!"
Cons: "No food on the International flight from Kingston to Miami."
Pros: "No need to drive from OKC!!!"
Pros: "I liked the arts and craft show that was showing on the plane."
Cons: "As I came into the airport I went to a kiosk to check in and the attendant at the kiosk basically took over my passport and started pushing buttons that I never asked her to push. I eventually got my boarding passes only to find I wasn’t assigned a seat for the first flight and I will get it later at the gate. After getting through security my name was called for a extra security screening which I thought was interesting since I have Global Entry and am an American citizen. Weird. Because my name was called I had to get to the gate early. Upon arriving to the gate the gate agent confirmed I have extra security screening and she would assign my seat soon. After waiting some time she assigned me to a middle seat in the last row of the plane! After boarding someone came and sat next to me that was overweight and should have been charged for 2 seats. With such a long flight it’s the least American can do."
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Pros: "The crew handled the emergency very professionally"
Pros: "The stewardess were very nice and poliet"
Cons: "the seats not having enough room to get comfortable"
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "Sat at the gate for a while before pushing off. An announcement would be nice. Crammed into tiny seats. Wi fi didn't work (broken yesterday and they didn't fix). Very limited entertainment options on an 8 hour flight."
Cons: "Reasonably on time. Quit trying to sell us credit cards. How about improving the flying experience?"
Cons: "Nothing was good! Horrible horrible airline!"
Pros: "At least they should give a can of the soda"
Cons: "The cookie"
Pros: "We had a newer plane. I LOVED that the seatbelts had a little more room, and also that each seat had it down screen. I really enjoyed the new pre-flight video; it was entertaining and I appreciated that it allowed the crew to get ready, rather than demonstrate a seatbelt for us."
Cons: "I am not sure how boarding groups work, but I will never understand why we don't board from the back of the plane to the front. People waiting and trying to load luggage or climb over others makes the pre-flight more stressful than it needs to be. (This is obviously not specific to you airline.)"
Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Cons: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
Pros: "Almost empty in economy"
Cons: "I liked everything"
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Cons: "No headset for entertainment"
Pros: "That I arrived to my destination alive."
Cons: "It was my first time taking Virgin America and I didn't know movies weren't free. I used to travel a lot and I've never had to pay for movies. I ended up watching 12 episodes of Big Bang Theory because it was the only free thing to watch that wasn't LinkedIn videos or Disney, which really sucked. Comfort level wasn't any better than any of the other airlines and service was the same as well. I've heard good things about Virgin but my experience was just mediocre."
Pros: "I appreciated the fact that I kept getting flight delay updates...."
Cons: "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
Pros: "Ease of checking in by agent. Courteous and friendly staff. On time departure"
Pros: "Once I managed to get to my connecting terminal which was an adventure in itself, the original plane we were to fly on was having maintenance issues. The ground crew worked quickly to get a different plane and moved us to an adjoining terminal."
Cons: "LAX. The airport is just a pain with long lines for everything, although staff try very hard to help you get where you need to be"
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Pros: "all my flights have been ontime and they arrive earlier than the expected better late that never"
Cons: "no complimentary wifi"
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Cons: "No food chips chips very POOR POOR"
Pros: "Hospitality, service, flight, and crew!"
Cons: "delay , i am of the opinion that american airline will be late every time . it took two days to go to kingston jamaica from miami intl on 8-4-16 this should be 1. 30 hrs. that was verry poor and return on 8-28-16 flight was delay , i could understand this but two days is a bit too long . ,this happen to me so i not happy . frankie arboine"
Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."
Cons: "it was really bumpy"
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "Free wifi"
Cons: "Late flight, late crew, Late boarding"
Pros: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again."
Cons: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again"
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."
Cons: "Unprofessional and rude staff at SFO American Airlines."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Pros: "Flight was on time. Great service from the ground staff to the in flight crew."
Pros: "the crew was great! boarding was a breeze - not a single flaw!"
Cons: "Honestly, one of the best flight experiences ever."
Cons: "Didn't get requested seats"
Pros: "Great crew!"
Cons: "Everything was pleasant."
Cons: "People that were on the plane should throw away their garbage and stop being slobs"
Cons: "Ground crew and in Jamaica was horrible. They asked me if I have flew United before when I asked her a question."
Pros: "Quick flight"
Cons: "Hard seats"
Pros: "I liked that the flight was directed to Chicago nonstop flight"
Pros: "Flight left on time and landed early. Attendants were very friendly and helpful."
Cons: "Food choices were very limited for a 4 hour flight."
Pros: "Not a whole lot, the flight and comfort were fine. The flight attendants were great."
Cons: "There was NO entertainment on board unless you paid $7.99, including watching the progress of the flight from Montego Bay, Jamaica to Newark."
Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
Pros: "Made up all delays in the air"
Pros: "Extra legroom..all is good!!"
Pros: "Pleasant flight w pleasant attendant."
Cons: "Tight tight seating! Yuck."
Cons: "I don’t like that you have to purchase WiFi and movies. My first flight was with JetBlue and they provide those things for free. I do not understand why United doesn’t do the same. Overall I was disappointed for the amount of money I spent on the flight and being told I’d have to purchase movies and WiFi"
Pros: "The staff & attendants were friendly & professional. The new United terminal is a very pleasant experience"
Pros: "Each flight I was on, the seats were roomy and comfortable. I don't like to fly, but I have to admit, I felt pretty good on these flights. I get scared when it's bumpy, but I guess that's just life in the air."
Cons: "Not much"
Pros: "Complimentary drinks"
Cons: "Boarding was long"
Pros: "The crew was cool very nice and helpful"
Cons: "Too cramped and took forever to board"
Pros: "The fact that the flight was untime and the staff courtious"
Cons: "Arrived 5 hours late"
Pros: "Smooth flight. Great landing."
Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."
Pros: "Smooth ride."
Pros: "They gave meal vouchers to make up for their mistake in canceling the flight."
Cons: "They cancelled the flight. They didn't come around with water enough."
Pros: "Organized boarding"
Cons: "Economy is very cramped"
Pros: "Short direct flight"
Cons: "My flight was delayed by a hour and a half. They originally advised us that the delay was due to cleaning the inside of the airplane for the next passengers then they said they were fueling the plane then finally admitted there were maintenance issues with the plane. The delay cause most people to miss there connecting flights and have to stay the night since it being late evening. Inconvenience to customer"
Pros: "Nice wifi, very comfortable and good crew"
Cons: "Food choices"
Cons: "I was two hours delayed from my originating terminal in Denver due to a snow storm overnight. I arrive into Houston two hours late only to re adjust my remaining flights back to Denver. Two days later. What was supposed to be a one day trip to get my kids to spend it with me in Colorado. Is now turning into a three day filled adventure in airports."
Pros: "Seating felt like cheap european carriers. Limited seat pockets as they try to improve legroom. Didnt let seats come back too far. so design of the cheap seating actually worked as i was not pinned in seat when jerk in frong of me put seat back."
Cons: "Aisle Narrow. People at checkin were grumpy...telling us to get back ...."
Pros: "The professionalism of the airline stewardess says that's what I like the most"
Cons: "I really can't say that I truly would call something I didn't like"
Cons: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Pros: "In air television .. Seats were comfortable. Arrived earlier than expected"
Cons: "Enjoyed the entire flight."
Pros: "Plane was clean. Didn't smell like last flight I was on. So that was a big plus."
Cons: "No place to lay down.(you asked)"
Pros: "The flight arrived 20 mins early."
Cons: "Had to wait too long to pick up luggage at baggage claim."
Cons: "Did not offer much food or entertainment options that were free. Flight was also delayed a hour and 45 mins."
Pros: "The flight was good the pilots made up the delayed time and the flight was fairly smooth"
Cons: "Paying for checked baggage It's impossible to go on vacation with only a carry on bag"
Pros: "Overall, this was an OK flight; nothing to brag about."
Cons: "The flight attendant told me that I did not need to collect my bag in Toronto and that it would automatically be sent onward to Halifax. DO NOT BELIEVE THIS. All United passengers arriving in Canada MUST manually gather their luggage at baggage claim in Toronto and clear customs manually. ONLY Air Canada has this automatic option. Even if the United flight has an Air Canada code share United passengers MUST clear customs manually. How hard is this for flight attendants to understand?"
Cons: "The movie I was watching ended 20mins before the end.."
Pros: "Same as Co's to Houston"
Cons: "boarding needs to be more organized.... the group numbers was a no go. food choices sucked"
Pros: "The pilots and flight attendants were excellence..."
Cons: "The boarding procedures are too long and unorganized."
Pros: "11 hour delay announced iteratively in two hour increments. Worst flying experience to date. I may no longer fly united as a result."
Cons: "The 11 hour delay preceding my 14 hour flight."
Pros: "That it was quick and had good company during the flight. There was wine."
Cons: "2 hour delay, and given the wrong wine."
Pros: "Same as above, same plane even. Crew were friendly and helpful."
Cons: "Plane was extremely cramped."
Pros: "Left on time,luggage not missed and good landing"
Cons: "My suitcase was left in Florida."
Cons: "Free snack and drinks. Movies"
Cons: "Tray table is broken"
Pros: "The crew was good, and the big seat super cool I love it"
Cons: "It could have been nice if they offer the passenger in the big seat a drink, like how we pay so much money for that seat"
Cons: "Very unorganized when time to boarding"
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Pros: "Affordable and on time."
Cons: "Check in took a very long time."
Pros: "Check in kiosk from airport hosted services"
Cons: "Counter Crew performance / speed to respond to time. We had arrived early enough but at stood in line for 1 hour which pushed the clock and we couldn’t use the reataurants."
Pros: "Flight was smooth, the crew were nice as well."
Cons: "No TV, dont offee anything conplimentary."
Pros: "The crew were friendly and made me feel at ease. The boarding process was easy."
Cons: "The line to check my bag at the airport in Montego Bay was way too long. It took me almost 40 minutes to get through the line. Also, there should be WiFi services at least to purchase if you want to."
Pros: "Everything was great"
Cons: "The delay"
Pros: "Nice wide comfy seats. Pleasant attendant."
Cons: "Hope they remove checked bag fee"
Pros: "Crew is nice."
Cons: "Seats don’t recline- none of them. Pay extra for everything- every bag-even carry on- picking a seat, even water! Ends up costing the same and it’s uncomfortable."
Pros: "It was ok just had a long delay to get off the plane at Fort Lauderdale"
Cons: "The delay. The miscommunication about the flight. No emails telling about the delay. The worst experience ever. Never again will I fly with spirit. Maybe cheap flight but poor customer service."
Cons: "The kiosk did not work to print my boarding pass so I went to the counter to check in and get my boarding pass. There was only about 6 people in front of me however it took 45 minutes to actually speak with someone at the counter."
Pros: "I got to my destinations safely."
Cons: "Extra fees! Paying for carry-on?! No free water or nuts?! Over priced refreshments??!! Checking and rechecking luggage between connecting flights? Conflciting baggage rates:$31 from on city $50 at another? !?"
Cons: "The delay was excessive once we got to ft Lauderdale"
Pros: "I was given accommodations when I missed my connecting flight due to Spirit delaying my first flight."
Cons: "The ungodly long lines, waiting hours to speak to an agent, the multiple delays, missing my connecting flight"
Cons: "Everything- poor service, poor communication, inconsistent and inconsiderate"
Cons: "When we flew in from Montego Bay to Fort Lauderdale and we had to go through customs; no flight member told us that we had to get our bags from baggage to take through customs with us and then if you had a connecting flight, that you would need to re-check your baggage and go through TSA again. Also, we were not informed that if we had duty-free liquids to put them in your baggage that you would have to re-check. Needless to say, I had to find a box to put my duty-free liquids in to have checked at the ticket counter before I was able to go through TSA. It was a terrible flying experience and I will not be flying with Spirit airlines again."
Pros: "Nothing about that airline.the service is terrible."
Cons: "Every thing from customer service to every thing overall they suck .worse airline no more ."
Pros: "There is nothing that I like with this airline their policy sucks pertaining to baggage over all it's the worst airline never again."
Pros: "One of the worst experiences, never will I ever fly with Spirit"
Pros: "The original costs without all the penny pinching extras"
Cons: "You cancelled my flight. Didn't help me with hotel arrangements are pay for a hotel. I lost a whole day in Montego Bay. That was a $150 per day. I had to go pay for another flight because I didn't trust that you would get me to Montego Bay the next day either. You still have not given me a reimbursement for the Fort Lauderdale to Montego leg"
Cons: "seats are too close together. im only 5'6' and ive never sat on a plan where my knees touched the seat in front of me until now. jokes were lame. everything costs money, cant even get water."
Cons: "Very delayed"
Pros: "Went to my destination and back safely."
Cons: "It's pretty much robbery. They nickel and dime you on everything from bags, to your seat. If you miss even a portion of your flight, you forfeit the entire flight. And there is zero customer service. They are all foreigners reading off computer screens who could care less."
Pros: "Wasn't happy flight was delayed..got here much later than expected but flight staff was professional...comfortable flight..cold flight no blankets offerred"
Cons: "Didn't like the delays...and that no blankets were offered"
Cons: "My friend and I were so excited to finally book our trip to Jamaica for spring break. Being college students with a budget, we started looking for affordable airline prices. Spirit was the first to pop up. I immediately regretted booking after watching terrible reviews. My friend and I said how bad could it be? It was too late to cancel. Honest truth our flight to Jamaica was smooth sailing. We had no major issues at airport or delay. There was no Wi-Fi or entertainment. On our way back from Montego bay, the flight got delayed but we did not receive any email telling or announcement. One of the workers told us the boarding pass machine wasn't working. After standing in a long waiting line for over 30 mins with our flight scheduled to leave in 20 mins, we decided to try it ourselves and it did work. Since our flight was delayed, We would miss our connecting flight back to Baltimore as well. we were assured by spirit workers that would be getting voucher for food and hotel in fort Lauderdale. Once we got through customs they told everyone going to Baltimore to stand in a long line for voucher. We arrived at FLL at 8:00 pm and were still standing in line at 12 am. They then decided to tell us that they couldn't accommodate us for hotel because every.single.hotel in the area was booked. The workers were so slow and had no sense of urgency to help us. Some were using their phones, chatting and laughing hysterically while a group of us stood there, helpless and with no sense of direction. One worker suggested we sleep on the floor in the airport till the morning. They then decided to push blames and tell us montego bay workers knew they had no vouchers but still sent us there. There was another flight leaving for Baltimore at 7 am and they couldn't find us seats on that flight. The best they could do was book us a flight with delta at 2 pm. After calling over 15 hotels we finally found one that charged us $130 for 10 hours and left the airport at 2:30 am. They gave us food vouchers $21 for breakfast and lunch that did not even work at our hotel. We spent 30 each for food. In total we spent over $165 that was not part of our budget. We could have added that money and bought a ticket from a more reputation company like delta. The emotional stress, time wasted and money wasted was NOT worth the $50 we saved when we initially decided to book spirit for $300 instead of $350 with other airlines. I will never in my lifetime fly with this company."
Pros: "NOT ONE THING"
Cons: "hidden fees, checked bags weight is different then any other company, not polite, both our flights were canceled and the only option we were given was 3 days out. No entertainment, No room on the plane to move, VERY SMALL tray not even big enough to do anything on. you have to buy EVERY LITTLE thing, water is not even given out."
Cons: "Excessive charges & no service"
Cons: "Paying for a seat & bags"
Pros: "Your crown was very pleasant and polite."
Cons: "Extra charges. No food. No entertainment. Cramped seats. Overbooking."
Pros: "Landed safely."
Cons: "$55 and $100 additional charge for 1 carry-on bag. $10 additional charge to check in at the check in line instead of the kiosk. Seats are way too close together. Everyone representing Spirit that we spoke with was rude. This was by far my worst travel experience ever."
Pros: "I didn't like anything about it. They need more customer service and how to communicate with customers better."
Cons: "Everything, just do better..."
Pros: "The flight was cancelled. Was told that the earliest flight they could get us on was 3 days later. Not good. Spirit will not book you with another airline. This is no frills big time. If something goes wrong you are totally screwed. They gave me a credit which I must use within 2 months. So, live and learn. Flying Spirit is a huge mistake! I was able to book a flight with JetBlue, a much more respectable airline."
Pros: "The flights were not delayed"
Cons: "No entertainment...should have one free check bag plus personal item"
Pros: "I liked pretty much everything."
Cons: "I wish there was more food availability."
Pros: "Nothing.... From spirit airlines over the phone to my actually onboard experience!"
Pros: "I like everything except for the baggage payment"
Cons: "you pay to much for the luggage"
Cons: "To be honest and very chill about it. I've never experienced a worst airline. It's terrible, Incomveniant, uncomfortable, not fancy. Plus even the staff isn't nice"
Pros: "We got there and back."
Cons: "Hidden charges everywhere, including paying the extra charge the day before the flight because my boyfriend's carry-on was the size Spirit's website said you had to pay extra for but no one checked at the airport. No free drinks or snacks on the flight, you have to pay for everything. It didn't seem any less expensive compared to other flights we've taken. Inconsistent rules: If your checked bag is over 40 lbs, you have to pay one extra price. If it's over 100 lbs, you pay another price (higher than the 40 lb price but not 2x as much). That would be okay if all airports managed this the same way. On the flight leaving home, they weighted both of our checked bags together, which were just under 100 lbs, which we were pleased about a slight cost saving. On the flight home, the woman at the desk weighted them separately and because they were both over 40 lbs but still not combined over 100, we ended up paying more than expected. Flight staff weren't friendly."
Pros: "I didn't like one thing about this airline"
Cons: "Seats are comfortable every flight was delayed and there are hidden bag fees"
Airlines flying from Jamaica to Pensacola have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Jamaica to Pensacola
Masks required on board, masks provided on flights from Jamaica to Pensacola
Social distancing seating
Middle seats unavailable to book on flights from Jamaica to Pensacola
Testing for antibodies, testing for symptoms for flights from Jamaica to Pensacola
Waiving of change fees. Search flexible flights from Jamaica to Pensacola