Daily cleaning, installation of cabin HEPA filters on flights from Japan to Washington
|May||Best time to beat the crowds with an average 4% drop in price.|
|August||Most popular time to fly with an average 9% increase in price.|
Average price round-trip
|$1,121||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Japan Airlines, Delta and American Airlines have all waived their change and cancellation fees on flights from Japan to Washington. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from Japan to Washington.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Japan to Washington.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Washington from Japan is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Washington with an airline and back to Japan with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Washington from Japan up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "It was great..."
Cons: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Cons: "Connection time at Narita is too long"
Pros: "Delay of check in with upgrade"
Cons: "Seat cushion could use more cushioning. Larger portions of drinks served"
Pros: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
Cons: "Money return policy"
Pros: "Crews were amazing."
Pros: "was not able to board and was checked in 4 hours in advance"
Pros: "Privacy of window side seat"
Pros: "Very respe tful staff."
Cons: "Dirty restrooms."
Cons: "seat was uncomfortable (cushion very hard)"
Pros: "Compensated with lounge pass"
Cons: "Very poor check in around Visa situation"
Pros: "Friendly and helpful"
Cons: "Meal was served frozen."
Pros: "All their employees were very polite and it definitely stood out."
Cons: "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
Cons: "I wasn't able to pre-select my seat."
Cons: "Everything was great!"
Cons: "Plane was very hot"
Pros: "Great meal compared to other local airlines. Comfortable."
Pros: "Same as above"
Pros: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Pros: "I liked the entertainment on board."
Cons: "Seat was too hard"
Pros: "Cabin staff. Special meal. Cleanliness."
Pros: "Everything was perfect! Thank you for a great experience!"
Pros: "everything was perfect!!"
Pros: "Glad to make it to Japan safely and back in one piece"
Pros: "Everything about the Japan air portion of our trip was excellent."
Cons: "No problems whatsoever."
Pros: "Staff was great and plane was clean"
Pros: "Very good"
Cons: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
Cons: "Same thing as above"
Pros: "Great vacation"
Pros: "Everything worked as planned."
Pros: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
Cons: "My seat was not comfortable and it was uncomfortably warm."
Cons: "Could not enjoy the music and NHK news on the plane."
Pros: "Very nice"
Pros: "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."
Pros: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"
Pros: "Everything keep it up!"
Pros: "no delay"
Cons: "seat are really getting smaller"
Cons: "Taipei airport lacks seating in general wait area. There is congestion and slow lines to proceed from there to larger waiting area below."
Pros: "Friendly staff great food and customer service very comfortable seating wonderful atmosphere. Thank you much for taking care of me"
Cons: "Everything was perfect"
Pros: "The crew was very friendly and helpful."
Cons: "I am unable to eat dairy products so I choose the vegetarian meal thinking that would be my best option however it had cheese and butter in the food so I couldn't eat most of what was served."
Cons: "Good as expected"
Cons: "On this day, I’m well please."
Cons: "Ensuring passengers left room for everyone's bags. There was a man who put many items up above leaving me no room for my bag in the bins >:("
Pros: "Fast travel"
Cons: "Customer service"
Pros: "They are all very friendly"
Pros: "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
Cons: "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."
Pros: "Food and service"
Pros: "Amazing crew and food; clean lavatories throughout the flight"
Cons: "Need more elbow space; 10 seats across in the economy section really soured the experience"
Cons: "The economy seat is too cramped!"
Cons: "Better foods and drinks"
Cons: "Everything was great"
Pros: "Superb flight all around. Excellent seat, entertainment, food and crew. Cute Hello Kitty/Sanrio items too."
Cons: "Rather long delay in turning off the seatbelt sign after takeoff, despite smooth flying."
Cons: "Fair enough"
Cons: "I don’t need 3 meals. I need rest. I’d rather we turn out the lights"
Cons: "Same as above"
Pros: "The crew were nice & the flight was on time."
Cons: "Food was ok but I was in the Economy class. I do agree with a review that no water was served during a long flight. Drinks were served only after a meal."
Cons: "Great flight, and food was pretty good as well."
Pros: "Crew friendliness, comfortable seat"
Pros: "Food is good"
Pros: "Liked the food and overall atmosphere. Stewardesses were great."
Cons: "Didn't like the 9 hr & 40 min layover in Taipei."
Cons: "Food was not really appetizing."
Pros: "The service was very good, the food was better than at most airlines. There even seemed to be a little bit more legroom. The bathrooms were kept clean."
Pros: "All the staff were courteous and polite. Bathroom is clean and landing was perfect: it was so quite , I didn’t even know we touch downed."
Cons: "Didn’t like PA system: poor quality and pronunciation of English."
Pros: "On time departure Attentive crew Good food"
Pros: "The flight was good, quiet and smooth and we had a lot of legroom on the way to Seattle."
Cons: "The serve food was not that great. I wish that they have more options to choose from."
Pros: "Food was hot and very good. Had beverage service several times. I was seated in economy. New plane and each seat had it's own video monitor. Nice feature."
Pros: "I liked the service and the politeness of all the staff. The food and beverages were also great."
Pros: "the staff...very professional and warm...great amenities...food was excellent..very comfortable plane"
Cons: "had to inquire about cocktail service"
Pros: "Very good service."
Pros: "Good food. Lots of movie selections. I like the amenities in the bathroom."
Cons: "Less space. No socket to charge phone."
Pros: "Eva Air had attendants on the ground pointing us all in the right direction to catch our flights with the minimum delay! Such a Quick turn around I was expecting my luggage wouldn't even make the flight!! But it did!! Also liked their mood lighting to replicate the time of day, since they asked us to keep our shades pulled all the time. Nice restrooms and I appreciated the toothbrush, earplugs and eyeshades they stocked in the restrooms!"
Cons: "Seats were tight. I usually have food served that will acclimate you to your destination city time zone. Not so with Eva Air. Two dinners instead of a Breakfast."
Pros: "Quick boarding, felt like more leg room than usual, polite courteous staff, good movie selection."
Cons: "Food was good, but I've had better with other Asian airlines. They served me croissant with breakfast that was so dry, it crumbled all over my lap."
Pros: "Two great meals! And very friendly and helpful staff."
Pros: "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment. It was easy to transfer trains in an airport we have never been to."
Pros: "Beautiful stewardesses on EVA, big aircraft."
Cons: "TVs are outdated and small. Not as roomy as the 777."
Pros: "i liked the emergency seat because I had more room"
Cons: "The flight from Seattle to Taiwan was one of the worst flights I ever had. Not only was there no outlet for me to do work, but the 2nd level of the plane was unusually warm and stuff. However flying back from Taiwan to Seattle was not as uncomfortable, it was still annoying to not have an outlet. Also the entertainment screen on those flights were really small. Lastly, the food overall was mediocre, but that was not as big of a deal to me."
Pros: "I became very light-headed during flight and received excellent and compassionate care. Wonderful crew."
Cons: "The food is fine but not great"
Pros: "This was my first time flying Eva. Overall a positive experience. Crew and staff were professional and polite."
Cons: "I was a little frustrated when standing in line to check in in Taipei. Only one active agent, a very long line and about six Eva employees chatting in the administrative area."
Pros: "There was a lot to keep you busy."
Cons: "The food was dry."
Pros: "No issues with boarding Departed and landed on time Nice blankets"
Cons: "Food was not good TV/movie options seemed limited Hot tea was very bitter"
Cons: "I had a strange experience with flight attendants who were obsessed with open and closed Windows (honestly why does it matter?) and was constantly being told to take off headphones which no other airlines make you do anymore. The flight attendants were just overbearing and rude at times."
Pros: "Could charge my phone!"
Cons: "Not a fan of crowded economy class flights"
Cons: "Bring some salt and pepper, or only go with the Korean menu. Western fare was exceptionally bland"
Pros: "Appreciate that the Desk attendant tried to sit our family together but couldn’t since it was a full flight. Also appreciated the vouchers handed out when flight was delayed 2 hours in Incheon."
Cons: "A normal flight with good service but at a really good price. I fly 15 or more times a year and would definitely do this one again."
Pros: "Seat comfort and service"
Cons: "Cabin temp too warm; mediocre headphones (bro f your own)"
Cons: "Flight was an hour late departing"
Cons: "Rude flight attendant. Disgusting!"
Pros: "Service was excellent"
Cons: "Seat was very uncomfortable and remote panel for adjustment was too hard to manage plus entertainment remote was unless. I think plane is too outdated. Wear and tear cave seem throughout the plane interior"
Pros: "The service was hood"
Cons: "It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves."
Pros: "The food service, how nice the aircrew is."
Pros: "Friendly staff."
Cons: "Dirty tray table. Poor audio quality. Tight legroom. Overly warm cabin."
Pros: "All staff were very nice and kind. Best experience!"
Pros: "Their customer service and food"
Cons: "Seat size. Entertainment hard to get the TV working then when you did took forever to rewind back to the start of a movie then the entertainment was continuously interrupted by announcements it airline advertisements."
Pros: "We had a four hour layover in Seoul and there are free tours from the airport. Most were at the wrong time and too long, but we were able to go to a nearby casino and given a welcome package that helped kill a couple hours."
Cons: "It took an hour to get our luggage in Seattle. Too long!"
Cons: "No enough fruit to eat."
Cons: "The delay"
Pros: "Nice and very good excellent"
Pros: "2 free checked bags."
Cons: "Old, uncomfortable seats. No in-seat power. Weak entertainment options on tiny screens. 3-4-3 configuration means no seat is a good seat. No legroom. I hated my experience on thus airline and will work to avoid on future trips to Asia. Paid $200 for two bulkhead (NOT exit row seats) and flight attendants hassled me about where I kept my carry-on tote bag. Avoid, avoid, avoid."
Pros: "Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay."
Cons: "Sat on the plane for over 1 hour waiting for connecting flight."
Cons: "The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals."
Cons: "Smalll old fuzzy tv with no options"
Cons: "Disorganized boarding. Seats need new foam."
Pros: "The service, foods"
Cons: "The servers were very nice. They were always willing to help with all passion. The foods on board were decent. I love it how they had Korean traditional foods and American foods for the choice! I had 2 free bags checked with 22kg for each which satisfied me. Also I brought 2 small carry on bags. The only thing is the English of some servers were not really good. Sometimes they didn't understand what customers said. But I think it is just fine"
Cons: "It was very hot in the cabin. We were told that it was airline policy to keep the cabin that temperature. There is no way to adjust the temperature yourself. Also the chicken entrees should be avoided. If given the option chose the Korean meal."
Cons: "The personal entertainment units had a USB charging outlet. That should be the standard in a smartphone world"
Pros: "Very good service."
Cons: "The flight attendants took WAY too long to gather the food trays after the passengers had eaten. They should make many more trips throughout the journey serving water and juices."
Cons: "nothing special. delayed."
Pros: "Generally uneventful experience. Nothing bad happen. We had individual screen entertainment in economy. The bathrooms are nice."
Pros: "Really nice staff; somewhat hard to understand their English."
Cons: "Seats were not real comfortable. Korean food selections were good but the American selections, not so good."
Pros: "Service was great, English could be better"
Cons: "Video system outdated, not intuitive and failed to allow several movies to play."
Pros: "The leg room is very spacious and the staff are very friendly."
Pros: "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
Cons: "The plane got hot half-way through the flight."
Pros: "Everything nice service"
Pros: "My expectations of the flight were met or exceeded. I really enjoyed the food as well."
Cons: "There were no problems with the flight."
Pros: "The service was excellent."
Cons: "Nothing I didn't like about the airline"
Pros: "I got randomly upgraded. That was my first time flying business. It was pretty lovely. Lots of room, highly attentive staff that calls you by name."
Cons: "I guess the buttons that controlled the seat were confusing but I can live with that."
Pros: "The staff was kind and courteous. The meals were delicious. I appreciated the slippers, pillow and blanket. Boarding was very efficient. My trip was very comfortable, especially the leg room. I enjoyed the entertainment, especially the accupressure demonstrations."
Cons: "I can't think of anything I disliked."
Pros: "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
Cons: "I found that unlike my SEA to Seoul flight, the staff on this 9 hour flight only brought drinks around during meal time; or you had to specifically call a staff member to get a drink. I really appreciated the first flight staff that took care to bring drinks around more often without needing to call on them. They seem very stingy with carry on items. Other than that, it was a very pleasant experience."
Pros: "For the duration of 5.5hours, 1 main meal and 1 snack were served. Prompt drinks and meal service"
Cons: "No personal inflight entertainment. Only a few screens from the ceiling, with poor viewing angles."
Pros: "All the usual good things with Asiana -- flight attendants, politeness, efficiency in the cabin, good food."
Cons: "Upon arrival back in Seoul, the bridge would not work properly. We had to wait on the airplane for 45 minutes, causing all of us to miss the last buses from the airport to our neighborhoods. What is usually a 12,000 KRW bus ride turned into a 130,000 taxi ride. (The jimjilbang downstairs was full.) If they had brought out stairs and buses immediately, instead of waiting so long, we might have made it to the buses."
Pros: "On time. No issue with baggage. Food provided even though it was only 2 hrs flight and not exactly meal time. The foot rest was helpful."
Cons: "Too long line for baggage check-in after having done self check in."
Pros: "Flight quality was good"
Cons: "The return flight had delays."
Pros: "Excellent customer service"
Cons: "When I missed a flight due to a missed connection this airline refused to rebook my flight directly. I had to go through just flying.com who were just as incompetent. I will never use KAYAK, justfly, nor Asiana airlines ever again. Poor customer service."
Cons: "Asiana Airline allowed a drunken passenger sit next to me. Everyone can smell and knew that he is drunken. The 1st thing he did after sitting was drinking alcohol from his pocket. Yes, one of the staff came to him and got the drink from him. But, he talked me for about 4hours nonstop and made me uncomfortable at all. Other passengers around me saw him because he talked too loud. I expected that they would offer me another sit and left him alone. During 10 hrs flight, I had 2 Tylenol capsules because of the smell of the alcohol from him. It was REALLY hard time for me to sit next to him during 10 hrs. DO NOT ALLOW A DRUNKEN PERSON TO GET ON A PLAIN FOR OTHERS."
Pros: "flights both ways were on time."
Cons: "Had to pick up our own wheel chair at baggage claim instead of at the gate."
Pros: "see above"
Cons: "The entertainment console was very outdated. You couldn't select a movie as it played on a reel--so you had to wait until it was over to watch it. ALso, the screen would go blank or black and would be fuzzy not due to turbulence but just plain bad equipment. The stewardess couldn't help as it was something they could obviously not correct. This made the 12 hour flight not fun."
Cons: "Broken backup computer not identified until 5 minutes before takeoff. Pilot said would be delayed one hour. Delayed four hours and didn’t get in until midnight, with busy day at work next day. Four hours is a lot longer than one hour. Just say four hours up front. Luckily we didn’t have to make a connecting flight. I would have been quite upset if I missed a connecting flight because they said it would only be a one hour delay and I didn’t try to switch to another flight because I was falsely told it would only be one hour."
Cons: "inflight wifi should be provided."
Pros: "The entire trip was amazing"
Pros: "Entire experience was perfect"
Pros: "First class was especially luxurious. And the Mai Tais were the best of the whole vacation."
Pros: "Great seats"
Cons: "Worst airplane food EVER!"
Cons: "Crying babies on both flights coming and going. Certainly not the airlines fault but took away from what could have been an enjoyable flight. Had to wait forever at SeaTac for my golf clubs to come out!"
Pros: "I like the crew, they were so sweet as always!"
Cons: "As is an issue with all Hawaiian Airlines flights, there is no fan/ temperature control option and I tend to feel motion sick if I don’t have cool air blowing towards me. It also helps me feel less trapped. But, all was fine because it wasn’t a full flight and I didn’t have someone sitting next to me."
Pros: "smooth ride and landing"
Cons: "Arrived @ 20 min late because we departed @ 25 min late."
Pros: "Crew great, on time , good flight."
Cons: "the headphone jack worked on outbound flight but not on the return flight, different sized hole."
Cons: "Charge for movies and entertainment"
Pros: "This was my 3rd flight with this airline and I wish they serviced the nations in the Atlantic"
Cons: "Please start an operation on the atlantic side of the world"
Pros: "I usually have a great experience with kayak."
Cons: "I meant to book a flight for my brother, but because I was logged into kayak, it automatically put me as the passenger. I didn't realize the mistake until 2 hours before the flight. Couldn't transfer the ticket into his name so we just lost the money and had to rebook him a flight. I'm irritated that I wasn't even prompted to enter passenger's name/info and that I didn't catch the mistake earlier. I'm also irritated that Hawaiian airlines couldn't do anything but give me a travel voucher that would cost $200 in fees to use, which was the original price of the ticket."
Cons: "Check in process at HNL was horrible. Very confusion and complete chaos. Too many adds in the entertainment"
Pros: "Complimentary food and cocktail"
Cons: "You had to pay for any movie, and the flight attendants kept skipping over my husband and I when handing out food and drinks."
Pros: "A few of the flight attendants were friendly. Water was cold."
Cons: "The food, sandwiches specifically, were absolutely horrendously disgusting. This was the first flight I’ve been on with excessive advertising, and the TVs couldn’t be shut off or dimmed when this was occurring. We used to love this airline but tonight’s flight them down there with every other bottom feeder airline."
Pros: "The complimentary sandwich and chips were appreciated."
Cons: "To get earphones, blankets, play video games and view movies all required purchase."
Pros: "USB charging station. Hot meals."
Cons: "To pay for movies. Boarding announcements initially confusing . Plz note Sailors are not allowed to wear uniform even on official travel."
Pros: "I upgraded to the seats in the first few rows of coach that have a little extra leg room and board first. My flight was comfortable and the service was good. Hawaiian Air still serves sandwiches at no extra charge, which is a nice surprise. Overall, the experience was efficient and smooth."
Cons: "They didn’t have a healthy food option."
Cons: "Reserved seats at booking and when checking in we had to pay more to get assigned seats. Big rip off!"
Pros: "The food was good and landing was great"
Cons: "Flight attendant who was working my aisle seemed very agitated and frustrated the whole time. Very short w the passengers."
Pros: "Generally friendly crew, seatback video entertainment and usb at every seat is nice, but it’s essentially $6 per seat to watch anything."
Cons: "$50 overweight bag charge knowing everyone is going to be bringing more home from Hawaii than they left with. “Meal service” is a single microwaved sandwich in a bag with no options available. Coach is incredibly dense with minimal recline. Our flight sat roasting at the gate w difficulty starting the engines for an hour and only a verbal apology given - if you’re going to nickle and dime the customer, be prepared to make amends when things don’t go well."
Pros: "Soggy and sy8cky samdwich"
Cons: "Movies werent complimentary"
Pros: "Hawaiian Airlines and the Airbus aircraft that they used for flying between Seattle and Maui were excellent the staff was wonderful and the plane was clean and very comfortable thank you"
Cons: "Boarding was a little unorganized"
Pros: "The lady at the counter was very helpful!"
Pros: "The service"
Cons: "Flight delayed"
Pros: "Overall I was happy. Would fly again."
Cons: "Advertisements annoyed me, especially after waking up. Turn them off plz."
Pros: "Crew was friendly."
Cons: "We had to wait an exuberant amount of time at the terminal before boarding. Then we found our seats and were in the only section of the plane with young kids (approximately 6) of them. If there is a designated kid area it should be advertised so others aren’t disturbed on their flight. The seats were cramped and the entertainment center kept freezing and/or shutting off."
Pros: "I loved the whole experience. These days you never get food anymore, and with Hawaiian you do! And it's delish!"
Pros: "Same as flight from the Big Island to Maui."
Cons: "Seats, for a 6'2" passenger, are aggravating on a long flight."
Pros: "Check in and boarding was hassle free"
Cons: "The seats are not confortable."
Pros: "Service was friendly and caring. Really appreciated the warmth."
Cons: "Audio interruptions to offer credit cards felt tacky. I understand the opportunity, but it's kind of a turn-off to be strapped into my seat and forced to listen to a canned commercial. Maybe announcing a free cocktail to all cardholders to get the buzz going, then pass out flyers to anyone who is interested after that"
Pros: "Nice selection of movies, touchscreen and USB port were fairly new"
Pros: "No A/C while on the ground and it got very very hot waiting to take off. Then no entertainment or power supple for the entire flight. I had heard many good things about this airline before, but NONE were fulfilled. Won't fly again or recommend. They could have at least offered so compensation or at least a couple of drinks."
Pros: "Hawaiian Airlines is always on time and alway have extra seats."
Cons: "Sometimes and connection flight to Maui when going to Honolulu and takes an extra 2 hours of wait time."
Cons: "That we can't keep the blankies."
Pros: "When we checked in it would have been helpful to have a crew member tell my husband and I that we were not sitting together so we could have tried to address. We didn't notice until we were boarding. The service cart was busy more than our flight to HI."
Cons: "So hot....no ac!!!"
Cons: "Self-help ticketing system is not friendly, long lines (50 min) to see a agent. Too cold in the cabin so blanket is not free either. Staff aren't very patient and friendly in Honololulu airport."
Pros: "Use Cash to transfer my baggage, not just my card,please."
Cons: "Bad meals"
Pros: "Nice to have a meal. The mai tai was great! Charging for movies is not appreciated though."
Pros: "Very comfortable, good entertainment choices, thank you for providing a meal."
Cons: "the zone system was very inefficient. It would also help if the attendants used the PA and didn't just scream into the crowd."
Pros: "Same as Syndey to Honolulu."
Cons: "Same as Sydney to Honolulu"
Cons: "It would be fantastic if Hawaiian didn't push in-flight purchases and credit card offers so much. Being a captive audience means your passengers can't tune out the imposition. It is disrespectful and pushy! Very annoying."
Pros: "The staff were very confrontational and rude. I never write reviews but this as a very bad way to end an amazing vacation. Basically it felt like they said screw you get off our island. I've never had a bad airport experience until this one."
Cons: "The staff working customer service, baggage check, security."
Pros: "The chairs, meal, snacks, drinks,flight info on screen, & crew members"
Pros: "Timely. Relatively roomy aircraft."
Cons: "You have to pay for baggage. They weigh carry-ons."
Pros: "Nothing - relieved to leave finally"
Cons: "Every employee who works in Maui"
Pros: "Crew was very friendly and professional"
Cons: "Flight was delayed; initially told 30 mins, then 30 mins more, then about another 30 mins. No real info was given as to the why they had to stop boarding, have passengers get off of the plane, unload the bags, get a new plane and start the process.... several passengers were just told "30 min advisory delay""
Cons: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"
Cons: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Pros: "The crew was quite pleasant and friendly - very accomodating"
Cons: "Entertainment system is outdated, the food was only passable. The chocolate was nice"
Pros: "Lost the luggage"
Pros: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Cons: "More snacks maybe lackerli"
Cons: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"
Pros: "The crew were outstanding. They fulfil my needs when I need it and they were very polite and professional. Smooth boarding and flight."
Pros: "Amazing crew"
Pros: "Swiss is aways good"
Pros: "Awesome business class seat, or rather throne"
Cons: "Limited selection of movies"
Cons: "Swiss does not know how to handle their own problems and hurt passengers in the process."
Pros: "crew are well trained"
Cons: "chicken dinner was not tasty at all"
Cons: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."
Pros: "The. Crew were amazing"
Cons: "Lpst my luggage"
Pros: "The planes are clean and relatively comfortable."
Cons: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"
Pros: "They waited for us. We came in late and had to connect to this flight and they waited the 10 min for me and 8 other passengers. Very grateful for that. Service and food was amazing!"
Pros: "Nothing remarkable"
Cons: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."
Pros: "Great service; Very comfortable lie flat beds with lots of leg room"
Pros: "Flight is super short and was delayed Boarding is terrible - everyone jammed up and pushing in Just an average boarding"
Cons: "Plane was late Self checkin is not for everyone and good half of people did not know how to use the machine and it greatest delayed the process .. cattle is transported better !!!"
Pros: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
Pros: "Very friendly and excellent service. It was my first experience flying with Swiss. Will definitely fly with them again. Brest airline I've taken to Europe. This airline should be called tthe friendly skies of Europe. They are outstanding."
Cons: "The trip coming back to Chicago was a bit longer than going. The excellent service tgay eas provided by the crew made up for tgay."
Pros: "Everything !"
Pros: "short travel time"
Cons: "the landing was way too drastic. The pressure during landing was not gentle and I had a real hard time trying to allow my hearing to come back. The blood pressure in my head felt like my head would explode. My head hurt for a long time. Did not like the flight at all."
Pros: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Pros: "Smooth, on time flight"
Pros: "Friendly staff"
Cons: "I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best."
Pros: "Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!"
Cons: "Some flight attendants were not attentive to service."
Cons: "Leg room."
Pros: "Crew was great."
Cons: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Pros: "Most things were great"
Cons: "Flight was delayed and almost missed my second flight"
Pros: "Great flight, happy to have service from Zurich to Nis."
Cons: "No Wi-Fi on board."
Cons: "late boarding but quick, lost my luggage"
Pros: "good food, excellent entertainment selection"
Cons: "late boarding, late take off, missed my connection"
Pros: "good service"
Cons: "late in departure"
Pros: "Food was great."
Cons: "No USB. Entertainment was so-so."
Pros: "Nice staff"
Cons: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."
Cons: "Expired cheese. Loudest plane I have ever been on."
Pros: "The whole experience was excellent didnt hv to wait long for luggage"
Cons: "Pressure to make connecting flight"
Pros: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Cons: "Zurich airport dining facilities are poor - no choice of warm food and pricey."
Pros: "Great service and flight. Thank you kayak for the great price!!"
Pros: "everything, the crew, the journey, the food and the entertainment as well"
Pros: "Service is above average, flight attendants very friendly and helpful."
Cons: "Only one choice of the lunch dishes was available, since they had run out of the second one."
Pros: "Very little"
Cons: "I paid extra for seat selections and then they did not give me those seats."
Pros: "Nice smooth flight, good service, comfort, food, crew, and entertainment. Crying toddlers made it hard to sleep."
Pros: "video on demand, great movie selection. Food and wine included at no additional charge, and it was good."
Cons: "Cramped seat, with equipment box in my floor area, made overnight flight very uncomfortable. Didn't sleep well."
Pros: "Not much"
Cons: "Most uncomfortable seats/Bed. tray table hard to come out. no one answered the bell. Old movies (same 2 yrs ago). 1st meal OK, not great. Second meals not good at all. They should learn service from Lufthansa/United or Emirates. Very Disappointed."
Pros: "I loved the food, the crew, and the entertainment."
Airlines flying from Japan to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Japan to Washington
Masks required on board, masks provided on flights from Japan to Washington
Social distancing seating
Middle seats unavailable to book on flights from Japan to Washington
Testing for antibodies, testing for symptoms for flights from Japan to Washington
Waiving of change fees. Search flexible flights from Japan to Washington