Cons: "The padding on these seats."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "I'm never flying them again I like nothing"
Cons: "the flights were never on time"
Pros: "Short flight but not comfortable and no entertainment"
Cons: "Most flights to Vegas are cheap so not sure why this one was so expensive"
Cons: "Flight itself was great. Seats are very narrow"
Pros: "On time, clean plane."
Cons: "Everything was fine. Thanks!!"
Cons: "They could have not been 8hrs late"
Pros: "Crew was nice and the plane was clean."
Cons: "Bring snacks and drinks because they charge for everything."
Pros: "The price of the ticket"
Cons: "Maybe to add WiFi"
Pros: "Short flight and pilot was able to explain delay"
Cons: "Long delay due to many planes in front of us, no offer of water only drinks we have to pay for"
Cons: "Hsve to pay for drinks & snacks"
Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."
Cons: "my Luggage did not make it to Reno."
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."
Cons: "Allegiant Crew were very snotty and sassy... bossy even, like they were all having a bad day. The flight itself felt like we were falling out of the sky the entire time. Up and down up and down. Seat back tray tables were extremely small."
Cons: "Ground personnel"
Pros: "I liked that the flight was fast but I was coming from Vegas so it’s not that far."
Cons: "They charged me $50 for a carry on even after I told them repeatedly that I tried to change it on my ticket days before I was leaving. It would not let me change it or even check in on the mobile app. It was very hot and we had to wait for awhile before any air conditioning started. No entertainment or complimentary drinks."
Cons: "Seat is uncomfortable"
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Pros: "Boarding at the new Austin South terminal was a breeze!"
Cons: "It's ridiculous to make passengers keep their personal items on the floor when most of the overhead lockers are empty. Ridiculous and dangerous."
Pros: "Mostly the Price! Wonderful Crew Too!"
Cons: "Wish they had flights on Friday and later on Sunday..."
Cons: "Both original and 2nd plane had malfunctions which caused extensive delays and doubled boarding time"
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Cons: "We were moved gates a few times. Delayed a few times, finally on a plane and they deboard the whole thing. No one seemed too apologetic at all. Pretty much who cares, after spending money and being moved all over seeming like they cared would've been nice."
Pros: "friendly staff and clean enviornment. no nonsense flight."
Cons: "nothing to say except that seats could be a little more comfortable."
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Pros: "The speed"
Cons: "Leg room"
Pros: "Well-priced. Good seat spacing and aisle size, good atmosphere. Easy to find overhead storage and boarding is quite fast and well organised."
Cons: "No complementary drinks, no TV to watch. Which is fine since those aren't necessary, but it's good to know if that's something you're willing to pay extra for."
Pros: "Fast flight"
Cons: "Charge for carry on and in flight snacks and drinks (sodas,juices,water)"
Cons: "I flew to my "surprised" 50th bday party with family and to meet more family. The aircraft problems overheated engine, caused us to get out of the plane, move all luggages and wait foe a new plane that also had to be cooled off before reboarding. We were tired and hungry. Missed my bday with family. Very very disappointed."
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "We were supposed to have boarded for 5:00, flight was at 6pm. They were missing 1 crew member and could board the plane. She showed up, then they made a announcement that the Oakland flight will be delayed till 8:10 takeoff. I was able to get on a flight to Stockton Airport without problem. They wouldnt tell me what was wrong, and i didnt want to chance that it was the last dlight to Oakland and went with Stockton. The flight was good, you have to pay for your water."
Cons: "They would tell me the problem with the plane."
Cons: "After arriving to the airport to check in we were told there was a 6 hr delay. Thanks for the heads up since we could've hung out more before heading to the airport."
Pros: "Not a thing"
Cons: "Didn't like the fact that they canceled the entire flight on the day of the flight so I had to pay for a last minute ticket which was much more expensive!"
Cons: "My flight to Vegas was cancelled the day of the trip, so the trip back did not exist for me. How does an airline do business this way? I had hotel booked and lost out on money."
Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."
Pros: "Direct flight much better not having to change planes."
Cons: "Everything was fine on this flight would be nice to have Wi-Fi on planes."
Pros: "Very clean, great staff, smooth flight, easy boarding. All the things you could expect for a great experience. First time flying with this airline so I didn't know what to expect but it was great!"
Pros: "Leaving Bellingham great service wheel chair service great nice leg roome friendly service"
Cons: "Return flight no leg roome well chair pick up in Bellingham none existing especially the long ramp"
Cons: "I moved my seat when I checked in to sit with a friend and paid about ten bucks for a different seat. I didn't think much of it until I got to my new seat and realized I had paid to sit in a seat that was basically a bench that didn't recline and was right in front of the bathroom so it rattled every time someone flushed. Classy."
Pros: "initial price seemed great..."
Cons: "price seemed great until you add up all additional charges for carry on bags, seat selection take off was over 35 min late passengers seemed to be an inconvenience to attendants. air on & of valve f at seats was jammed & didn't turn off attendants said "oh well sorry""
Pros: "EXECELLENT BOOKING & FLIGHT, WILL CONTINUE USING YOUR SERVIES. JOHN"
Cons: "When we booked our flight you seperated us on the plane seating Why? That really sucked. We then found out you charge extra to sit together for each of us. We would not recommend first time travelers to your airline for that reason"
I don’t like this flight because they delayed most of time And they charge too much money for the carry on luggage
Late like always. Harassed over the new luggage policy even after paying for our bags. Online check constantly badgers you to buy bags, buy the perks, and book extra things like cars and hotels. Don’t bother unless you are traveling on a day trip. After luggage fees you pay more than Southwest with terrible service and always late.
The flight was canceled had to book a hotel in Vegas no compensation and then the flight in the morning was delayed I’ll never book with frontier again
Left on time, arrived early, easy boarding process, comfortable seats for a short flight. Can't beat the price.
Kayak and Kiwi are the worst 3rd party vendors ever! Next time I’ll book directly with an airline. There’s no need to delay providing customers with their boarding pass 24 hours in advance. The flight information on the app is not clear. The booking number is not the same as the number the airlines needs. The ticket agents at Frontier Airline directed me to wait in a line that they were not servicing. Then the security scan broke while I was in line so I had to get in another line. As a result of all of this, I missed my flight.
The flight was a bit bumpy coming into San Diego, but that wasn't the crew's fault. They were professional, and even landed prior to the arrival time. Frontier may have a late boarding here and there, but they always make up the time and ensure safety of all passengers aboard their aircraft from ensuring the seatbelts are worn to making sure masks remain on during the duration of their flights. I will continue to fly with Frontier Airlines.
The pilots waited til they were going to have work overtime then told us they needed to stay in vegas. This all occurred after the flight was delayed AND then after we were already all boarded on the plane. We all had to deplane and wait for new pilots to come fly us. It was terrible logistical planning and staffing inefficiencies on the part of Frontier.
Pros: "Seats were fine as they were basic accommodations."
Cons: "There was a 90 mins delay which would’ve been a little more palatable if I didn’t have 2 small children with me, and if they could have offered us regular updates to plan accordingly such as bathroom breaks and feeding my kids. Having a 3 and 5 year old in tow is already a bit tough but there were no gate agents there to update us, and no one to offer exactly how long the flight would be delayed. All they could offer was they had to do some specialty cleaning since the plane arrived from Mexico. I would imagine they knew it was coming from Mexico so I’m also not quite why Frontier didn’t plan enough of a buffer to accommodate the necessary sanitation guidelines required. We were delayed 90 mins for a 45 mins flight. Then the already beleaguered passengers were restless and started arguing at the back of the plane about deplaning etiquette which I guess should go out the window when flying a budget airline? All in all a pretty poor experience"
Pros: "Good flight attendants and pilot. Ground crew was not good. Flight took almost as long as driving my car."
Cons: "Avoiding stupid delays like the wrong plane at the gate."
Pros: "The price was excellent. The crew was fairly friendly. And it was on time"
Cons: "More comfortable seats, reclining seats, visual entertainment no matter how short the flight is a nice addition."
Pros: "The crew was good"
Cons: "more legroom"
Cons: "Don't do it. Don't fly Frontier. Business model does not provide real training for the staff. No contingency plans for aircraft failures; no training for staff to handle day-to-day normal flights variances (aka, downed aircraft, weather, airport delays). Had three delayed flights trying to leave out of the same gate, instead of separating angry, tired, hungry passengers, they kept them all in the same gate which heightened tensions. Potential crisis situation only made worse."
Cons: "Politeness and actually hidden bag prices"
Pros: "The crew was very good, the plane was clean. The seats seemed brand new and were relatively spacious."
Cons: "I was not made aware that the regular seats do not recline as they do on all other airlines I have ever traveled on. Since I was taking a long, red eye flight it was impossible to sleep. When I asked an attendant I was told that they are 'predesigned for your comfort'..."
Pros: "Price was right and my golf clubs arrived without incident."
Cons: "Flight was delayed over 1 hour with little explanation."
Pros: "The crew was very friendly."
Cons: "Flight was late, excessive baggage fees, plane was dirty, there was trash under the seats in front of us."
Pros: "Boarding went ok with no problems"
Cons: "Good thing o had an isle seat. The two people in the seats beside me were large and that made the one setting beside me take up part of my area. Part of my body was covered by her the entire flight except when I got up to go to the bathroom. Leaned into the isle most of the flight. Really annoying to have half a seat."
Cons: "I did not like it took an ENTIRE hour for the passengers and MYSELF to get our bags off of baggage claim. Our flight landed @ 11:38 pm we did NOT get till an hour later! I will be contacting corporate!"
Cons: "The crew was super rude to not only me but other passengers. The seats did not lean back and were made of plastic with a 1/4 inch of padding. Do you know how your back feels when you sit in a plastic chair for 5 hours? Horrendous. I legitimately have back pain since my flight. It’s cheap, but not THAT cheap. Pay the extra $100/ticket to save your back and sanity."
Pros: "The crew was fine"
Cons: "Everything was bad, even the price. The chairs are uncomfortable, there’s no entertainment, no free food/snack. People may say you get what you pay for but actually you pay more and you get less. It’s just the worst airplane ever."
Pros: "The plane was fine. We could have used Wifi"
Cons: "It took an hour to get our bags from baggage claim because they didn't have anybody working on the ground to remove them from the plane."
Pros: "fast boarding for my zone"
Cons: "the flight attendants on this flight had a lot of attitude straight away, one in particular. was rude to several passengers at boarding and deplaning. it was a redeye, but they kept the overhead light on the entire flight and talked at top volume for the entire time. no one in the rows around me slept because of this."
Pros: "Flight was good. Left on time. Person boarding customers could of spoken clearer. Very muffled."
Cons: "An hour wait to get my luggage in Columbus. Landed around 12:25 am. Didn't get our luggage until approx. 1:20 am. As a single lady having to drive home 2 hours this hour delay was ridiculous. Plus it cost more for my luggage coming from Las Vegas than going out. Your whole luggage procedure is terrible."
Pros: "The cheap price was the pro."
Cons: "The crew flew through the safety thing and all announcements were hard to understand because they mumbled and spoke very quickly. They only smiled when we were getting off the plane"
Cons: "Spend the extra money to get treated like a human. The savings aren't even that great after they nickel and dime you for literally everything. You save pennies to have the worst flying experience of your life."
Pros: "On time, no boarding of passengers, even though the computer went offline, and they had to do a head count by hand."
Cons: "None, as price was right and it got us from O to SD."
Cons: "It was a very rough and uncomfortable, no drink, not very nice flight staff"
Pros: "Efficient, expedient in terms of checking in and boarding"
Cons: "Although I knew about the charges for carry-on luggage. I was surprised that some people were able to bring oversized bags unto the overhead bins. Those bags should have been checked. And some people had more than one on board bag. They had backpacks, handbags and plastic bags. customer service of crew was inconsistent. Some crew were professional other crew were hurrying, and stressed, others acted silly and tried to clown around. This is not a big deal just an observation. The seats should recline"
Pros: "The crew was fine. The plane was clean."
Cons: "When I booked the flight I was not given a chance to choose my seats and was charged $16 a seat when I checked in. It took 45 minutes to get my luggage after my flight! Didn't appreciate them trying to get me to sign up for credit card on the flight!"
Pros: "Cheap airfare. Stretch seating option."
Cons: "Where do I start? Going to Vegas (from Chicago), we sat on the tarmac for 90 minutes with no explanation. We finally took off after that, and no attempt was made to regain lost time. In fact, the flight took even longer after we were up than the original plan. The seats were very uncomfortable. I don't know if the seats on the return trip had more padding, but there seemed to be a noticeable difference between the two flights, not just by myself, but noticeable in the lack of squirming on the second flight by everyone else as well."
Cons: "The plane had by far the most uncomfortable seats I've ever been in. They might as well have had metal fold-up seats. I paid extra for a specific seat, and when another passenger took it, a flight attendant gave me a hard time when I asked them to move. I was unaware that I'd have to pay $40 just for a carry on until AFTER I booked the flight, in which case I would've just chosen a better airline."
Cons: "Lots of delays and cancellations. Customer service is not helpful. They only care about their ticket and will not reschedule you with another airline."
Pros: "If you're flying frontier your not doing it because of how luxurious it is. You're doing it because it's cheaper than most. Yeah they rob you with the bags and paying for anything not water on the flight. But what can you expect for the cost? The crew is almost always good from experience, but customer support online is a nightmare. It is by far and away the worst customer support services I have encountered. The actual people that work at the airport and fly are good but if you need to make a call you are screwed."
Pros: "Friendly staff."
Cons: "Seats don't recline, and the tray tables are a little bigger then the boarding pass. Fine for a short flight but not a cross country one."
Pros: "Flight crew was very nice and courteous. The flight itself was smooth."
Cons: "Seats do not recline and not enough leg room. When boarding they should let people in the rear of the plane board first."
Pros: "There is no longer anything to like about Frontier"
Cons: "Charged bag fees at kiosk. Then told they couldn't take bags because of their cutoff time. Then told I could call customer service to get a refund. Then told by customer service they could not refund fees even though they would not provide the service. Oh...and they wanted $99 to book on the next flight. Even though the flight they wanted to book me on left the next night!"
Pros: "staff was great on time actually got to Orlando little early love how they have more flight times my 1st choice Southwest didnt have the availability... emergency why I have to go to Orlando short notice"
Cons: "U get what u pay for seats on economy is very stiff I often bumb stewardess when they walk by me HIDDEN FEES as expected with cheap rate... check in bags and carry on and seats all have prices on top of what u paid.. this will never be change I know"
Pros: "Crew was great. Price was even better"
Cons: "Tray tables too small."
Cons: "2 crying babies( that part was just bad luck), the plane was dirty and not well taken care of, the flight attendants were rude, had to pay for beverages. Terrible experience. Will not ever fly this airline ever again!"
Pros: "Price and optional add on items"
Cons: "Tight seats"
Pros: "It was a direct flight"
Cons: "That they charge for luggage and while boarding it looked to me as if anyone could have brought a carry on and they wouldn't even noticed or checked to see if it was paid for... so why bother charging!!"
Pros: "Reasonably priced but in future will p more to fly another airline"
Cons: "No room, seats were plastic ,flight was delayed over 5 hours and they ne ear told anyone until boarding time even though plane was still on ground in another city .first and last time on frontier"
Pros: "Disappointed that ticketing agent wouldn't let me check my bag since I was there before 45 minute deadline. Had to throw out my new shampoo and conditioner. Seats didn't recline for all nighter. Cheap, safe and on time."
Pros: "Friendly staff, punctual departure"
Cons: "Tiny trays, snacks weren't free, chairs didn't recline for red eye flight"
Pros: "Crew was friendly. $100 voucher for over 4 hour delay."
Cons: "4 hour delay. At least we were emailed many hours before so we could show up to airport later."
Pros: "On time"
Cons: "Will never fly Frontier again. No customer service. Extra charges for everything! Cheap cheap and rip off. By the time your done you could buy a regular priced ticket from any other airline that at least has some customer service!"
Pros: "The flight was short"
Cons: "By the time I paid for all the "EXTRAS" like checking one bag and a seat with some leg room, I could have bought a ticket on Southwest. Again this is not an airline for someone like me and I really miss Midwest ."
Pros: "Boarding process was easy Crew were attentive On time I didn't pay for a seat, but got a window anyway"
Cons: "Checked bag and seat fees Seats do not recline Charge for water! Tray tables are half the size of typical trays, but I guess since they don't feed people, it's not much of a problem"
Cons: "Very uncomfortable. Also after paying the extras, not sure if it's worth to fly a "cheaper" airline."
Pros: "My trip went perfect! I was nervous about not being able to bring a carry on.. before we got on the plane the lady helped me and it was not a problem at all.. Then once I got on the plane.. the flight attendants moved around people to make everyone more comfortable so I ended up getting a whole row to myself.. Everyone was super friendly.. I usually fly on Southwest, but I was very impressed with Spirit and will deffenifty fly again with Spirit"
Cons: "I would have loved a free little snack or peanuts.. But other then that it was perfect!"
Cons: "No complimentary drinks is pathetic"
Pros: "crew was very helpful"
Cons: "charged for water"
Cons: "Horrible airlines, I’ll never book with you again. My hour flight I booked in advance was overbooked, so they gave me a different flight. The new flight had a 10 hour layover. I asked to be refunded so I could book a ticket with another airlines and was told tickets are non refundable. You overbooked and then make me pay for your mistake. Spent 2 hours on the phone attempting to get it resolved and no luck. Worst customer service ever. Save your money don’t book through kayak for or spirt airlines. Next time I’ll pay extra to book directly through United!"
Pros: "Boarding was fast. Takeoff was not bad given weather conditions. Landing was super smooth."
Pros: "Ease of boarding and flight was smooth."
Cons: "Limited flight availability."
Pros: "They like to rip people off"
Cons: "Everything from the people that work there that clearly lack professionalism to the way they trick everyone"
Pros: "All was so good, thank you"
Cons: "Sell more nutritional food"
Pros: "The airline canceled the first flight so the entire trip got canceled as well."
Pros: "I like the price for the flight,"
Cons: "but the fee for my carry on luggage was so expensive that it was more expensive than my round trip. I played $57 for each flight, over $110."
Cons: "Almost all the kiosks were down, and they expect you to pay extra for -everything- (including $52 for 1 checked bag? and picking -any- seat)."
Pros: "Bare bones but great value"
Cons: "Took time to board"
Pros: "Flight attendants were really nice."
Cons: "Pilot seemed rushed. Flight was not smooth at all."
Pros: "Flight was cancelled and no notice till we arrived and then we had to rebook and the returning flight was delayed several hrs."
Pros: "Spirit is terrible."
Cons: "They downgraded their flight to a lesser capacity and kicked us off the flight. Cant believe someone can do that without propeet notification. Terrible experience and I will never fly spirit again"
Cons: "This was a connecting flight that was projected to be 2+ hrs late. Five hours later they canceled the flight and made the entire passenger body stand another 2 hrs in line to be told they couldn't do anything until the next day. Gave out hotel vouchers eventually but lied about customers being able to check out late because they sent people out with the wrong or insufficient vouchers."
Cons: "If the difference between a personal item and carry on is wheels, it would be helpful on the check in screen. I stood there for 5 min and someone told me it was a personal item. I asked again at the gate, because I was unsure, the spirit counter told me it was a personal item. When I was in Line to board, a new counter worker called me out of line to pay $65 because it had wheels. I was feeling more than ripped off at this point. More clarity at the kiosk"
Pros: "The flight went well"
Cons: "Payment for baggage"
Pros: "The crew was nice, boarding was easy."
Cons: "I was charged $57 for my carry on bag (WOW!). I had a "window" seat with... you guessed it, NO WINDOW. interesting flight."
Pros: "Liked that we didn't crash"
Cons: "Everything else"
Pros: "Seats are pretty cramped. Originally there was a large person in the middle seat next to me but got hugely lucky and the window next to him was empty so he moved over. Otherwise it would've been a miserable flight."
Cons: "Upon arrival at the airport I was informed baggage weight was 40 lbs, 10 lbs less than every other airline. One checked bag is 50 the second is 60. After struggling to repackage my bags and getting back in line I was then informed I would have to get out of line again to get a prepaid Visa card because they do not accept cash. Almost missed my flight because of the difficulty at the baggage counter. Paying an extra 110 for bags makes spirit not so nice."
Pros: "Best seat ever"
Cons: "It was all great"
Pros: "Nothing at all. All of the general staff was horrible and I dare say ghetto."
Cons: "The flights policies. The staff. When I got there I went to check in to a kiosk, it read arrow and directed me to the airline desk. There I was.charged $55 to carry on my bag. The plan was to check in and pay for my bag at the kiosk which would have been $21 instead of $55. For their troubles, I supposed. What a rip off. Then on my boarding pass they put 0 bags where I was then asked for $100 fee to check my carry on at the gate. Why would they put 0 bags?!?! Thank God I had my receipt with me and I dodged that extra expense. The staff was so rude. Worst flight experience of my life! They make TSA look great."
Pros: "The flight was cheap, staff was nice, and sat next to a nice person!"
Cons: "Why isn't clear that passengers will be charged for their overhead luggage?!? I'm not a novice traveler and I know to look for this but nowhere did it state that I would be charge a ridiculous fee just for putting luggage in the overhead bin. Make this clear up front with passengers. The luggage fee cost almost as much as the actual price of the ticket."
Pros: "I was a member of the airline industry when passengers mattered. Spirit is a poor representative of the industry. First and last time flying with them."
Cons: "Baggage fees, seating fees, even a charge for water. Gate people are rude and uncaring."
Pros: "speed for: boarding, flight, in&out process."
Cons: "I bought the extra room seat but i didn't see the extra 8inches i was supposed to get. This screams SCAM!"
Pros: "the Airplane and crew have been excellent"
Cons: "Airlines Sucked had to cancell the reservations and they would not give us a voucher, lost $300 Would never recommend this airlines!!!"
Cons: "I arrived 35mins to departure and was told I could not board my flight and would have to pay an extra $100 to rebook for a later flight. The flight they wanted to rebook me for was still selling for the same rate which I purchased my original ticket. The woman at the counter still said I would have to pay the extra $100. I only had a carry on. There was no reason I should have not been able to board my original flight or at the least rebook at no cost. Total rip offs but I guess that's what I get for flying with such a low class airline like Spirit. Never again and I will never recommend flying with this airline. They have so many hidden fees."
Pros: "It was great the crew was friendly the flight was smooth and quick"
Pros: "Quick boarding."
Cons: "Charges for everything"
Pros: "The flight attendants were amazing on both flights, funny and helpful. Especially on the second flight they had us laughing the entire time! The deals on the drinks/snacks were also really good."
Cons: "Really there wasn't much to complain about. The seats were cramped but I knew that going into it. paying $40 for a bag was a little crazy to me as I always fly southwest but based on the ticket price it all came out even so it really wasn't an issue."
Cons: "I was unable to check in online because I don't have a spirit airlines account. The person working the ticketing desk at the airport ignored me for 5 minutes when there were no other customers and the proceeded to be extremely rude to me. I was unable to use my TSA precheck because they "don't do that" according to said ticketing agent. My return flight was delayed for well over an hour with no updates."
Pros: "Overall: mediocre. Spirit flights are not comfortable, even when you pay $15 extra for it, and the company overcharges guests in a sneak way. Not flying it again."
Cons: "The price is misleading. Extra charge for your carry on and for window or Isle seat."
Pros: "Price that's about it"
Cons: "Boarding and organization was garbage"
Cons: "2 hour delay, so had to jump on SW flight to make my meeting."
Pros: "A quick flight. Comfy cozy. Exactly what I paid for. Thank you."
Cons: "Flight was delayed over 2 hours, nobody knew how long I had to wait, they give me an estimated delay time over 5 times"
Cons: "Very rude ground crew except for Michael. Special mention to the very rude and ill mannered black lady who insulted us."
Cons: "My first flight with Spirit was horrible, and I wanted to give them another chance. I was soooo wrong. Never ever again!!!!"
Pros: "Nothing. Zilch. Nada."
Cons: "Terrible airline. Just a money making racket."
Cons: "There were large carry-on baggage fees that were not apparent until check-in....false advertising on the actual fare!"
Pros: "How easy it was to walk to southwest and buy a ticket since spirit is terrible."
Cons: "Terrible service. First of all, spirit does not participate in TSA precheck. Purchasing a TSA precheck, going through the 2 month wait and background check was completely worthless. Since Spirit airline really strives for that "not your average airline" they refuse to acknowledge TSA precheck like every other airline ever. Then the real spiral began, the flight was delayed due to "weather" because #1 engine would not start in the summer heat. A bullshit excuse for a technical failure so spirit didn't have to refund the flight. Was disappointing watching every other plane take off, I wonder if every single other plane including engine #2 on spirits plane were just lucky to be running that day and the engine #1 that was down was the only one acting as it should in "summer heat" by failing. After boarding the plane waiting on the runway with minimal a/c then being told to exit because of "weather" then sitting around with a rude representative telling everyone to stop asking questions because it's stopping her from figuring out what's wrong. We were then told it's working and boarded for a second time. Again sat inside a packed plane with minimal a/c and were told yet again engine #1 was failing and asked to exit for a second time. After sitting around another hour (4 total) the spirit airline representatives told us the next flight would leave the next day at 1pm. I quickly picked up my luggage and walked to the neighboring gate and purchased a flight on Southwest to get me home. I was soooo lucky I guess their planes could handle the extreme weather. In fact, every single one of their planes was lucky. So, without a voucher, refund or even a "let me fix this for you" from spirit airlines, I finally got home with nothing but a hatred for spirit airlines and their miserable airline. Congratulations on living upto your reputation of being the worst airline. Who knows maybe someone will contact me from all this and maybe change that outlook. Or atleast rectify being so poorly treated as a customer. Unfortunately, it's going to be another hot day tomorrow and I wouldn't count on Spirits customer service working properly in such extreme weather. -Tomas Alires Tomasalires@hotmail.Com"