Find cheap flights from London to Newark Liberty Airport

Cons: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"

Pros: "N/A"

Pros: "Awful!!!"

Pros: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Cons: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."

Pros: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"

Pros: "Food was great, creww was very nice"
Cons: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."

Pros: "The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air"

Pros: "Staff, food, on board entertainment all very impressive. Great flight."

Cons: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."

Cons: "Entertainment system was not working"

Pros: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Cons: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."

Pros: "A good airline and a good flight. Lots of entertainment options."
Cons: "Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure."

Pros: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Cons: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."

Pros: "Though our flight got delayed, we arrived almost on time."
Cons: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."

Pros: "We were about on time"
Cons: "No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible."

Cons: "Waited for baggage at Newark for more than 45 min"

Pros: "Everything was very good. From the staff, to the food and comfort. Excellent!"

Pros: "Cabin crew were friendly, efficient, courteous Refreshments generous and excellent. Good movies."
Cons: "Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle."

Pros: "Dry. I’ve food and really felt pampered"
Cons: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"

Pros: "The service and food are very good."
Cons: "Tight space for business class."

Pros: "Staff walked around with water quite a bit, gave my kids a special kids meal"
Cons: "A little tight in economy and i am short"

Pros: "Everything was as accommodating as possible."

Pros: "good service, patient with passengers"
Cons: "For 9 hr flight the space between the seats in economy class was way too small. Im 1.75cm (medium) and I felt squeesed and very unconfitable not like in Lufthansa airplane flying from Newark to Dussldorf. (Flight only 6:15min) In addition, when front passenger moved his seat back on me I had a lot of difficulties with getting in and out of my seaat."

Pros: "Excellent food."
Cons: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."

Pros: "The flight was delayed due to technical problems, and they immediately gave each person 20 Francs towards dinner while in the terminal- which was very nice. The aircraft itself was impeccably clean, even though it had already carried passengers elsewhere earlier in the day. The service was fantastic, and you can never go wrong with free chocolate."

Pros: "Outstanding service. Friendly flight attendants."

Cons: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."

Pros: "The food was really great! And the crew was very friendly."
Cons: "Many delays that seemed unnecessary. We waited for a while for late passengers to board, which seemed strange, given that last time when Swiss made me miss my transfer, the next plane left without me when delaying takeoff would not have been necessary at all. After the passengers arrived, we were delayed again because of weather. And once we arrived at Newark, we had to wait for over half an hour to get to the gate for some mysterious reason."

Pros: "I was concerned the connections would be too tight but it worked out great!"

Pros: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."

Pros: "Food was tasty and of decent proportions, entertainment, while somewhat limited in selection, contained a number of compelling movies bar I enjoyed. I had a bulkhead seat, which was exceedingly comfortable"
Cons: "USB port was broken in the seat, but enjoyed the entertainment offered that I didn't need it."

Pros: "Attention to details from flight attendants"
Cons: "The food was not to my liking except for the crackers, ice cream and water!!"

Pros: "Crew, food...."
Cons: "As I said before..."

Pros: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"

Pros: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Cons: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."

Pros: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"

Pros: "Again, crew and food."
Cons: "I will only say that I am writing this review as we are sitting on the plane in Newark where we are waiting for our gate for a half an hour already and we do not know when we would get off board. And oh yeah... the flight was originally late for about an hour too! Simply unacceptable!"

Cons: "Better seats"

Cons: "Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip."

Pros: "General good service, food was good"
Cons: "Airplane wasn't clean, we had hair on the headrest cover and asked one of the crew members for new headrest cover but was ignored."

Pros: "Food, service"
Cons: "Room in economy"

Pros: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"

Pros: "Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly."
Cons: "Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security."

Pros: "Airline attendants were very polite and nice."
Cons: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."

Pros: "food was pretty good, nice selection of movies"
Cons: "cramped seats"

Pros: "This flight left on time and landed safely."
Cons: "Not worse than other international flights. Entertainment system better than Lufthansa or United. This plane used the 2 jack connection for headphones, which prevents one from using own/normal stereo jack headphones. The provided phones are terrible had to be cranked really loud because of the plane noise, it was almost impossible to understand dialogues in movies."

Pros: "The staff were friendly and helpful, even more so as we traveled with two small kids. Very professional, high standards even for economy!"

Pros: "Good communication, helpful and friendly staff, usually on time, and better than average food & beverage options."
Cons: "Entertainment system is limited and touchscreen was not calibrated so I had to use the handset."

Cons: "I became infected with a head cold in the airplane and after I arrived at my destination I got sick. The person next to me was well, so was I. Is this a recurring problem? What can be done? Maintaining a cleaner air conditioning system?"

"They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer"

Pros: "Short layover"
Cons: "No fee for luggage"

Pros: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Cons: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"

Pros: "the price"
Cons: "everything else food seats service ..."

Cons: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."

Cons: "Great Airlines, accommodating"

Pros: "aaa"
Cons: "zzz"

Cons: "I don't know"

Pros: "Legroom and recline of seats of the A350"
Cons: "Noise of engines at cruising speed louder than most of it's size USB outlet didn't charge"

Pros: "Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered."
Cons: "There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on."

Cons: "There was no information from Lufthanza. There were no lanes. There was no one at the check in desks. There was no crowd control. There was no triage. I was bloody chaos. I arrived 3 hours and 40 minutes in advance of the flight and traveled only 25 feet toward the check in desk in over 5 hours. When we went to the information desk, we were told that the flight would wait for the passengers to be processed...but we never were and the flight took off only 35 minutes later than scheduled. it was the worst flying experience I have had in over 50 years!"

Pros: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Cons: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."

Pros: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Cons: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."

Pros: "Ended up flying out of London Heathrow, not Munich do to the cancelled Lufthansa flights. Very stressful and exhausting but did get back the same day as scheduled."

Pros: "I like everything about Lufthansa- the professionalism of its flight attendants, the food (yes!), the inflight entertainment options. I'll even lengthen my flight so that I can take Lufthansa on the longest leg."
Cons: "Actually, nothing!"

Pros: "I love the fact that the flight arrived on time and there were no delays. I can say our time was respected by the airline."
Cons: "There can be a better range of entertainment on the flight, and flying Lufthansa their isn't too much food variety"

Pros: "The service levels of the crew are the best I have experienced - the quantity and quality of the food and beverage offering is very good Lufthansa also has the cleanest planes I have ever traveled on - and I have traveled plenty for business Lufthansa App is the best This was my first Lufthansa flight and it wont be my last"

Cons: "We were about 20-30 minutes late taking off, then we sat on the runway for about 20 minutes. This made it physically impossible to clear customs and go through security requirements at point of entry US in order to make connecting flight."

Pros: "I can’t say enough about the Lufthansa staff- we ran to our gate because our connecting flight was late, and we were greeted by a warm and smiling face who said “It’s alright, don’t run, take your time, we’re waiting for you.” Onboard the crew was phenomenal- Every. Single. One. I have always felt as a burden to crew if I asked for extra water or an extra blanket- not on this flight, not with this crew. They came around multiple times per hour during an 8hr and 20min flight, offering various beverages and checking on everyone. I can’t thank them enough for how caring they were to everyone on board. The captain as well was very professional and had a kind spirit when he spoke. Best experience I’ve ever had- (and I travel multiple times per year!)"
Cons: "N/a"

Pros: "The crew was fantastic and very kind the entire flight."
Cons: "We left nearly two hours late (all the while sitting on the plane) and once we finally got to Newark airport nearly the entire plane waited almost two hours to get our luggage."

Pros: "Everyone was very polite, seats were fairly comfortable. Food was about what you'd expect, but with more chocolate, which was nice. Enough movies to keep me busy."
Cons: "Spilled a drink and requested someone come by, only to have three people ignore my light and visible waving arms. Had to move my neighbor and find some napkins, by which time my seat was soaked through. While I was cleaning, someone asked if I had turned my light on."

Cons: "We sat at a very very bad seats. No space for the legs. And when we wanted to go to the rest room it was so narow we couldn't get out or up."

Pros: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."

Pros: "I liked that the flight attendants were courteous and attentive."
Cons: "The entertainment system is a compkeyfailure and is unresponsive to touch screen. The entertainment feels like it was done to please everyone. In the process the selections are of limited interest. Movies are not interesting and often not available. If this entertainment were on the ground it would be a train wreck."

Pros: "Very friendly crew, comfortable seats & leg room, decent food."
Cons: "Crew could have offered more beverages during the flight. Too many crying, screaming and misbehaving kids (not the crews fault) but parents should have managed this behaviour. I fly often, and have never experienced anything like this - to this extent on one flight."

Pros: "I thought the crew was OUTSTANDING. The food was good and so was the entertainment. I LOVED the toilets being in the separate area downstairs. I also really appreciated the temperature: very comfortable and not freezing cold, but not hot either. Again, GREAT crew!!! Very pleasant flight!"
Cons: "The flight was late leaving and arrived late, which made my connecting flight experience a nightmare My connecting flight arrived late, and I nearly missed my next flight. I had to go through border control (and relevant queues), running up and down multiple never-ending multiple escalators, then take a train to change terminal only to find out the gate had been changed to the furthest one in the terminal. I literally RAN all the way from deplaining to boarding. It was a night mare. I would have missed my flight if I had walked instead of running"

Pros: "the seats are comfortable, food is good and service is better than most"
Cons: "That it took a while to get on plane because of security but thats how it goes"

Cons: "My plane was non existent and put me on a time crunch for connecting flight."

Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"

Cons: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."

Pros: "Once on board the flight was smooth and the crew were very professional."
Cons: "The check-in process at DUS has a lot of room for improvement. The lines were long and the were not many staff out front providing info to customers."

Pros: "Solid selection of new release films."
Cons: "Emergency landing, information not willingly provided. Passengers threatened with legal action for taking pictures of the emergency landing and aftermath. It appeared crew were more concerned with bad PR than transparency and comfort of passengers."

Pros: "Crew was nice"
Cons: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."

Pros: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."

Pros: "see above"
Cons: "see above"

Pros: "everything from the boarding and check-in process to in flight comfort."

Cons: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."

Pros: "Comfortable, clean plane and excellent, attentive service on board. We had little time between connections but airport staff offered to drive us, two seniors, to distant gate on his cart which was a lifesaver."

Cons: "My seat (33A) was would not recline. I alerted the stewardess early on, she called a male colleague, both smiled and reassured me that they will deal with it later on. The uncomfortable seat became even more cramped as at the end of the dinner service the passenger ahead reclined his seat. I tried to catch the attention of the cabin crew - in vain. On disembarkation I saw the stewardess and reminded her of her promise of help . She sweetly wished me a "pleasant weekend". The cabin crew did not seem to care much over the discomfort of an elderly traveler in economy class."

Pros: "- Right before boarding, a fantastic agent helped us move seats, and was extremely kind. - Food is not bad - Crew was very nice."
Cons: "- We cannot choose our seats online! You would expect that if you are flying from Germany to the US, they would allow you to do that. - My husband and I booked the flight together, and were assigned two separate seats, with 20 rows of distance! - Our video monitors were frozen mid-flight...."

Pros: "On time arrival both ways, decent service"
Cons: "Charges for advanced seat assignment on an international flight is ludicrous and unacceptable. Lavatory malfunction on return trip lead to unbearable smell at my seat."

Cons: "Because of a family illness I had to reschedule my flight 2 weeks before. Because the flight was booked through a secondary company, rebooking the outgoing flight ended upp: a) costing me as much as the whole original return flight; b) was no longer a 1 stop flight as I also had to stop in Frankfurt plus the company would not allow me to choose directly, I sent them details and then they booked what they could find; and c) I lost both the outgoing flight ( which was charged) and the return flight ( which was not changed) premium seat bookings both of which I had to pay for a second time. If I had booked directly with the airline this would have cost a transfer fee and I would not have lost the premium seat bookings. This was therefore a great expense and inconvenience. I will no longer book flights indirectly when using kayak. In future I will search using google flights and then go straight to the airline sites to book. Very disappointed. I never had this problem when booking with kayak before"

Pros: "Larger than expected in room. Lots of movie options. Food was pretty good"
Cons: "Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given."

Pros: "Polite crew."
Cons: "Small caps, small liquid amounts was served. They cut back in to water, soda, juice, coffee, leaving the travelers loosing body-water!! The food was cheap and cliche!!"

Pros: "Landing was very smooth! Loved being able to go downstairs to baths b/c it was a chance to move!"
Cons: "AC was broken for the first 30-45min. It was quite hot with all of the people stuck on the plane. Luckily, the pilot was able to use the plane's engines to create AC."

Pros: "Really liked that glasses water, soda and juice were readily available near the staircase to the bathrooms. The seats were spacious and comfortably reclined. The staff went out of there way to make sure we were comfortable. I appreciated them refilling my cup right after being served a drink because I was thirsty and had immediately drank the first cup. The movie selection was pretty good but could have had more up to date movies. I liked the touch screens."

Pros: "In terms of things I liked flying with UA998 from Brussels to EWR: The boarding staff at Brussels airport was helpful, courteous and knowledgeable. Boarding procedure was smooth even with the extra security screening at the gate."
Cons: "It was quickly clear to me that the passengers where simply an inconvenience to some of the crew on UA998. As an example I fell asleep during take off and woke up in the middle of the meal service. The cart was only a couple of rows behind me in the half-ful Economy Plus section so I got up and tried to get the attention of the staff. The lady turned around and confirmed that "I had woken up" with a sigh, as is not only was it inconvenient to her that I was a sleep, now I had the nerves to actually ask for a meal. She presented me with the options of pasta and chicken and I politely asked what they where served with. She straight out said that "she really did not know that" and asked me to make a choice. I wont get into any other examples, the machine was half full at best and there was no stress, so frustrating to be treated like you are an inconvenience to the USA based staff who clearly just wanted to be left alone. The entertainment system barely worked, the touch monitor was very hard to operate - the pressure sensitive functionality was not working properly but I managed to get to my movie and avoid the Chinese subtitles in the third try. I fly United because it's part of Star Alliance, but otherwise I would try and avoid at all cost."

Cons: "Whole experience with them was a nightmare and is still ongoing. They won't help me so I had to turn to Amex to settle everything and get my money back. Unbelievable. The airport had to close due to an emergency, that's out of Lufthansa's hands I obviously understand that. However, the way we were "helped" through all of this was unbelievable- over two and a half hours of phone calls with them, while in Europe (so paying God knows what per minute), 4 hours to get my luggage back so we could leave, absolutely no one from Lufthansa around to help or even tell us what's going on, put us on a flight the following day with two layovers now (paid more for only one layover but what can I do). Next day, at Alitalia gate (Lufthansa put me on an itinerary with flights from Alitalia, Lufthansa and United) had to pay AGAIN to check the bag that I had just paid to check the previous day where we did not end up flying anywhere (showed Alitalia the receipt, they didn't care in the slightest and said its Lufthansas problem, 0 stars for them as well), either way finally got through our 2 layovers, only to discover the final leg of our trip (United/ Lufthansa flight) is delayed 3 hours. Just about to board, now it's delayed another 5 hours. Because we were short a pilot...... Short a pilot, really....? Ended up getting home at 2am on a work night, completely jet lagged and utterly exhausted from being in an airport for 2 straight days. Supposed to get compensation as per United flight crew, only I put my ticket information in the website and it doesn't work for me of course because I have a Lufthansa ticket. No one cares, no one helps, now it's time for Amex to step in and get all of my money back."

Pros: "United new food menu is much improved (well, it could only get better . . .). And the decision to give free drinks again on Trans Atlantic flights is much appreciated. Previous policy just seemed mean cf other airlines"

Cons: "Flight repeatedly delayed and then cancelled due to United technical issues. Was rebooked on another carrier, but United couldn't get our baggage back to us in time to make that flight thanks to the absolute circus that ensued at the gate. 9:55am flight turns into a night at the airport hotel with vouchers that would only allow us to eat from the horrible buffett (ordering off the hotel menu was not covered). Put on same flight the follow day. Wait for it.... Delayed again (no weather). Would never have booked a flight with United in the first place due to similar issues in the past , but got duped when I booked this Luftansa flight and found out after the fact that it was operated by United. Never again, again."

"Flight crew was excellent and I appreciated being addressed as "Dear Passenger." Connecting to wifi was difficult/confusing (and a bit pricey, but that's not unique to Icelandair). No free snacks (beverages only). Passengers were seated with plenty of space between us (flight was not full). Very comfortable economy class on the Boeing 767-300s, less so on the 737-MAXs. While my first flight was delayed due to weather, the connection and return flights were on time and even landed early. If you connect at the Keflavik Airport, do buy the Nordic Deli Green Energy Smoothie--so delicious and refreshing!"

Pros: "Fast boarding and on time"

Cons: "I wish there would have been a meal included with the flight."

Pros: "Flights were on time"
Cons: "Crews were rude, no free snacks, they even charge you for headphones"

Pros: "My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!"

Pros: "Crew efficient and friendly."
Cons: "For tall people there are few comfortable flights"

Pros: "Clean plane. Decent movie/TV selections on-board."
Cons: "Stewardesses were not very friendly and snapped at passengers a couple of times."

Cons: "iceland air was disappointing. i paid for a seat with extra leg room in the front of the plane and as i was boarding i got reassigned to the very last row of the plane. not cool at all. i probably will not fly iceland air again."

Pros: "everything"
Cons: "boarding"

Pros: "The air was working and it wasn’t hot and the plane wasn’t sold out so there was some room."
Cons: "Boarding the plane process."

Pros: "Friendly crew. Good on blankets and pillows. Clean Airplane. Good leg room."
Cons: "7 hour flights should have a small meal. We didn't even great pretzels or peanuts and only one beverage service the entire time. Iceland Airs airport logistics also near great improvement."

Pros: "Great crew friendly and helpful."

Pros: "Flight cancelled after 7 hour delay"
Cons: "Taking off & landing"

Pros: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal - though none are heated. Cabin is ok. Flight attendants were nice. even asked another passenger to move so I could have a seat for my lo infant even though I hadn’t paid for a seat for him. There was space of the flight so I didn’t feel badly about this. WiFi was affordae and generally reliable. I had a turkey pretzel bread wedge that was tasty."
Cons: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain. Strollers came up after all baggage. Not good for traveling families. Kids should be first especially after a 6 hour flight which was probably a second leg."

Pros: "Flight itself was fine."
Cons: "Boarding was late, as were all the other Icelandair flights I took on this trip."

Pros: "Good movies/tv and awesome sandwich. Loved the extra legroom, too!"
Cons: "No organization for how to line up to board. Got through a line, went to another waiting area, and than another line to the plane."

Pros: "Movie selection was good."
Cons: "I am an adult, the staff patronized me and tried to give me a box of food multiple times that specifically says it is for people ages 2 to 11 years of age. They did not do this to any other passengers. Also when I ordered and paid for my food certain items were missing (I believe because I told them I was upset that they thought I was under 11 years of age) when I am more than double that age. It also took ages to get on the plane and there were delays when trying to land as well. The staff needs to also learn better english and other languages besides icelandic."

Pros: "The price of the flight."
Cons: "A 2 hour layover turned into a 6 hr layover. Delays were announced 30 minutes at a time. They are flying so many flights thru Reykjavik that there isn't room for all the people. The weather was perfect, but a number of flights were delayed for various reasons. People were lined up everywhere, there isn't enough gate space, people just fill the hallways. The cafeteria ran out of bread for sandwiches given so many people needed to eat during the delays. In the future, I will look to avoid IcelandicAir flights thru Reykjavik despite the attractive price. They haven't scaled the airport to handle the traffic they are bringing in."

Pros: "The seats are wide with plenty of leg room. The crew is lovely and come around offering water many times throughout the flight (no food is included though)."
Cons: "The boarding process was very long In Iceland. They asked us to line up about 15 minutes before they started checking boarding passes Then, they made you wait for an extra ten minutes until they opened the doors to get on the bus, which was parked outside the door the entire time. Once we got on the bus we had to wait another ten minutes until it pulled away from the gate. Took about 35-40 mins from the time we got in line until we sat down in our plane seats. My friend’s tv screen stopped working after 15 minutes so we had to share mine for the rest of the 6 hours."

Pros: "I'm glad they had options to buy food"
Cons: "When you are flying that long and internationally there should be snacks available for free. I was not impressed that nothing was offered without spending money."

Cons: "This was the worst flight I have been on. It was delayed by two and a half hours - because of a mechanical problem we had to switch planes. Don't they do a check before they board people? They only offered beverages one time in a 6 hour flight. There was no food which is appalling for an International flight. The worse thing is that when I booked my ticket it said one meal will be provided. But there was none. The choice of food for purchase was poor. I will never use Icelandair again. And I will discourage my colleagues using it too, who, like me, travel to conferences regularly."

Pros: "There was entertainment and free water (unlike Wow airlines)"
Cons: "The last bite of my oatmeal included a rock, it looked like quartz."

Cons: "The flight was fine, but it took over an hour to obtain our luggage! Was probably an issue with Newark airport staff, not Icelandair. No idea what the problem was, except that an announcement was made about 45 minutes after debarking that the delay was "weather-related". Huh?? They can't remove luggage from a plane in the rain? I would gladly have gone on the tarmack in my raingear to retrieve my bag rather than wait over an hour. We had a family member waiting for us for 2 hours!"

Pros: "Fare price."
Cons: "No food served! Narrow seats in economy."

Pros: "The staff was very pleasant and helpful."
Cons: "Airline should provide a free snack such as a small sandwich, a small salad or a pastry. It is not right that during a long flight no free refreshments are offered."

Pros: "Icelandair is friendly, helpful and comfortable. The TVs are great. The only thing that would make it perfect are more reasonably priced food choices."

Pros: "The seats were roomy and comfortable, there was legroom. The plane did not feel overstuffed even though it was a packed flight. I also liked how they gave messages on the monitors."
Cons: "More food selections for sale would have been nice, especially fruit and veggies."

Cons: "I STRONGLY encourage you to move away from offering EVERY passenger a small bottle of cold water when boarding! Please think about just how many plastic bottles are being needlessly created and then thrown away EVERY DAY! The water is apparently from some very good spring in Iceland... but think about all the plastic bottles that are going to was up on your shores EVERY DAY! It's a very bad trade-off if you ask me. (Which you did via this questionnaire.) And on a loosely related point... At Reykjavik airport (which was a packed chaotic mess the day we passed through) I could only find ONE fountain (downstairs by the toilets) where passengers could refill drinking bottles. I went down three times to fill our bottle and every time there was a line of at least 10 folks. Clearly people want to use refillable bottles but it sure makes it hard when there is only one location to do it. Throw in at least a half dozen of them around the airport please."

Pros: "Cheap"
Cons: "Not enough water provided, layover in KEF was a disaster of timings and delays, etc"

Pros: "Once we got to the shuttle, boarding was quick and efficient. Flight was not expensive. Flight from Reykavik to Chicago had numerous movie/tv selections. Many were older, but plenty to choose from."
Cons: "Seats very close together--if the person in front of you reclined all the way, you had to as well. Seats were a little stiff (not terrible, but not very comfortable). Boarding at Reykavik was chaotic. Airport was boarding 4 big flights all from the same small (but new?) end of the terminal and it was hard for people to figure out which line they should be in due to the placement of the screens and the sheer number of people all boarding simultaneously. This is not an IcelandAir problem but likely an issue of Reykavik airport being under-prepared for the ginormous amount of visitors and layovers."

Cons: "Unfortunately we were herded into a tiny waiting area, pushed up against one another waiting for a bus to take us to the plane. The wait was unnecessarily long and the room very hot. Then again we were held in a crampt and very warm bus to the aircraft. Passengers inside the bus, pushed open some of the windows to give us a little fresh cool air. Finally we exited into the rain and wind to very slowly board the aircraft in no order, which led to people standing out on a slick staircase getting rather wet prior to entering. One of the worst boarding plans I've experienced."

Pros: "Everything was indeed smooth, seats where comfortable for someone who's used to economy flights."

Pros: "The flight that I got changed to, the UA was nice the fact that I arrived to IAD early than I expected."
Cons: "I wish I got the notification ahead of time that the flight was canceled. Fortunately, I got to the airport early enough to grab the last seat with the UA Airline. Therefore, I couldn't give a better result or comment as I have not had a chance to fly with the Icelandair. I hope my return flight back won't be a surprise again."

Cons: "Our flight was delayed due to weather. Understandable and glad the airline chose safety first. Unfortunately the terminal was not equiped to handle that many passengers waiting for departures. There was no where to sit and had to sit on the floor for over four hours. May not be a big deal for some but at age 62 I had difficulty getting comfortable for the remaining flight. Denise"

Cons: "No complimentary food or snacks on a 6 hour flight? I've never heard of this before. I've had snacks on even a 2 hour flight with other airlines. This is especially unacceptable and inconsiderate considering that due to the airline's carelessness passengers who had a connecting flight (same airline) arrived to the layover later than scheduled with only 30 mins to spare we had no time to pick up food. Only to use the restroom. So my boyfriend and I were forced to spend ~$12 on a soggy ham and cheese "baguette" and pringles on the flight. Service and attentiveness was subpar. Landing was disastrous and would have been traumatizing if it was my first time flying. I along with surrounding passengers nearly jolted out of our seats and had to brace ourselves as the wheels bounced off the ground trying to graze the pavement."

Pros: "The whole process was polite and efficient. Entertainment (which can make the flight go by so much faster) worked flawlessly. The planes for all 4 of my flights were late vintage with firm seats (US carriers are stretching out the time to replace seat cushions until they are completely formless), shaped correctly (for lumbar support - big deal if your in a ancient US carrier seat for 5+ hours) and mid size capacity (less people means getting on/off and using the facilities is just a little faster)."
Cons: "Just me - I would like a wider selection of "cheese tray/tapas" items. To offset the relatively low cost of the tickets the flight crew is forced to push merchandise and their travel clubs which is a small inconvenience (in English and Icelandic). The intercom was so quiet as to be partially incomprehensible (a blessing unless you actually need to hear something). When booking, I would have really considered a no additional cost layover in Iceland had I known about it - hard to believe I'm asking for another sales pitch but its true."

Pros: "Liked the bigger plane, where you could stand up. This was the nicest of the 4 Icelandair planes we traveled on."
Cons: "Seats don't recline enough for sleep, and are curved in an odd, uncomfortable way. The drinks are very very small, pretty inadequate."

Pros: "Long flight but my husband and I had three seats to ourselves (both ways) and that really helps."
Cons: "Boarding was suppose to start at 4:10 but didn't happen until 4:40. Our flight was suppose to leave at 5. We ended up arriving a half hour late to Newerk. When you're on Icelandic time in the states, and you have to wait in line at customs, a half hour delay makes a difference."

Pros: "Boarding process in Reykjavik was a nightmare. There were five or six flights leaving within a half hour of each other and hundreds of people were crammed into a very small waiting area with nowhere to sit."
Cons: "There were no announcements explaining why our flight was not boarding on time. We waited about 50 minutes at the gate while other flights that had later boarding times were boarding. Besides being squished in a crowd with nowhere to sit for such a long time and no explanation about why we weren't boarding made for very grumpy passengers even before we got on the plane!"

Pros: "That I was able to get off."
Cons: "•Flight crew were so strict and stern. It's like their smile was for sale too along with everything else. •Boarding fight to Newark International airport took almost 45 min because a novice was placed to handle and IMMENSE line of passengers boarding alone. He was clearly nervous. •On the plane there was a lack of entertainment, the only films available were intended for children. Music was "unavailable"."

Pros: "Entertainment - lots of.choices was good!"
Cons: "Cabin was too warm. I asked 3 times to make it cooler, but it was too warm all the way across the Atlantic. Also, the airport in Iceland is disorganized. No.seating and trash cans oveflowing."

Pros: "First flight on icelandair. Very comfortable seat. No food."
Cons: "Flight was hours late and Kef is much too small for the volume"

Pros: "As above"
Cons: "Issue at Reykvevik airport delayed flight and missed connection... Very chaotic at airport... lostt bags for 2 days...i think operation side Icelandic air still needs some work but the plane amenities and crew were good"

Pros: "The flight was generally comfortable. Unlike US carriers planes are loaded back to front which seems to make sense."
Cons: "Took off late."

Pros: "Handed out a bottle of water to each passenger during boarding"
Cons: "In summary: The cheap ticket is not worth the stress and aggravation. The details: 1) Lost luggage - Over a dozen passengers were told that the pilot deliberately took off knowing that not all of the bags were loaded. We were lucky that after some Facebook shaming, Icelandair was able to locate our bags. We got them the next day, albeit after losing 24 hours of our trip. We were fortunate because our schedule was flexible and we could stay a little longer than intended to pick up our bags from the airport. We met other passengers at the airport who had been waiting for their bags for more than 2 days. Ground crew told us that 16 luggage carts needed to be used to bring in all of the late/lost bags. Worst of all - no compensation offered whatsoever. 2) Flight delays - Two of the four flights we took on Icelandair were late. There was no explanation for the delay, and the airline has so few people on the ground that it could not update the gate or boarding time information timely. This resulted in a mad dash through the airport to get to the gate when the plane finally arrived. We were given no notice but told to get to the gate for immediate departure, as if we were the ones running late. 3) Boarding/stampeding - I have never been on a flight where there is absolutely zero order to the boarding process. Almost every other airline assigns boarding zones/groups but Icelandair simply opens up the doors and lets chaos ensue. Even if the airline does not want to go through the cost of changing its systems to assign boarding zones, it would not cost a thing for the gate agents to simply board from the back of the plane to the front. This is why the boarding process took twice as long as normal and even for the two "on time" flights, we still took off and landed late."

Pros: "Nothing"
Cons: "Attitude of employees, totally cold and unhelpful. Is this your culture?"

Pros: "movie selection service on flight was good tight seating"
Cons: "Long boarding process, people sitting on floor at airport due to lack of seating. Sat on runway for about an hour comfortable seats"

Pros: "the plane seemed safe"
Cons: "no seats in the airport; long wait for boarding and totally confusing/interfering messages on airport PA system; chaotic boarding "process""

Pros: "The air personel were really professional, nice and accomodating except for the flashing light of the duty free cart at 2am in the middle of a dark sleepy plane."
Cons: "Where to start? I'm traveling with my wife and we decided to consolidate our stuff in one luggage since she is pregnant and I don't want her to carry any bag... We are allowed for 2 luggages of 23kg each combined it's 46kg, our bag was 30 kg. Through my previous trips with various airlines we had no pb with that until we reached the check in counter, the lady very politely explained that she has to charge me 35£ back and forth for excessive wait on the bag which I found outrageous so i had to squeeze a bunch of stuff in the hand luggage to send it as a cargo Then she infomed us that the plane is gonna be late for 1h while eventually it was delayed more than 2 h On the plane the staff was very friendly however the variety of food is so limited and the hostess passed by in the middle of flight with the duty free cart decorated as a Christmas tree while the lights were off and everyone was sleeping Finall we reach the airport, the bags took 45 minutes to reach us I love Iceland but i will not book with the same airline again"

Cons: "Delayed"

"The flight crew was very attentive and nice, but the ground crew sadly wasn’t, the overall experience is I WOULD NOT, again NOT TRAVEL with TAP Portugal… We where supposed to board at 11am and started at 11:40 with minimum to non-coordination…"

"food was awful and were told if food is left then you will get it else good luck and so we stayed hungry. seats were uncomfortable and actually hurt my back. so much for first class"

"The ground staff is unhelpful. It is almost as if they don’t want you to fly."

Pros: "Service was great and the airplane was very well maintained."
Cons: "More water, I was thirsty most of the time."

Cons: "It was a very old plane with two movie options that were just running from the start of the flight on a scratchy screen."

Pros: "On time"
Cons: "Food"

Pros: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional."
Cons: "Company plays games with attractive low fares but extra charges for seating and luggage"

Pros: "on time, food"
Cons: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."

Pros: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Cons: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"

Pros: "The tripulation are very nice people. The food is better last year. Is good."
Cons: "The space between seats are small."

Cons: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."

Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"

Cons: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."

Cons: "The long delay, more than 1.5 hours."

Pros: "Great lie flat seat. Nice FAs."
Cons: "Food was not that great for intl C"

Cons: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"

Pros: "Movies"
Cons: "Food"

Cons: "Though the weather was fine - no excuse - the 7 hours delay! the fact that instead of landing in Newark (my original reservation), we landed in JFK! VERY INCONVENIENT AND AN EXTRA EXPENSE! The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment (left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM!). I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service."

Pros: "Flight was great"
Cons: "Had to pay extra for my only bag! Didn’t know it wasn’t in the coat of the ticket"

Cons: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."

Cons: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"

Cons: "flight was delayed. ended up missing our flight from newark home."

Pros: "Though it was a short flight, they did offer food and left mine on my table since I was sleeping. I woke up super thirsty and hungry so that was a nice surprise."
Cons: "TAP is perpetually delayed. It’s annoying."

Cons: "was delayed 2 hours"

Cons: "1) I tried several times while traveling but was unable to figure out how to choose a vegetarian option for the flight. When I called customer service, after a long hold time, the woman I finally spoke to told me it was too late to order vegetarian and refused to help me. I have never flown another airline (Air India, Turkish Air, United, American, China Southern, etc., etc.) that did not make this easy to choose during booking or check-in and that did not already have a standard ovo-lacto vegetarian option on the regular menu. Vegetarians practice for all sorts of reasons, including religion and health needs. It's unacceptable to make it so difficult to meet your meal needs while trapped on a plane for nine hours. 2) The check-in agent did not know the rule about all remaining seats being opened for passenger choice three hours before booking and insisted we had to pay to get aisle seats despite one of us having a health problem necessitating her standing up and walking every 45 minutes. Then another agent told us we couldn't choose seats for free for our Porto to Newark flight when we check in for our Madrid-Porto flight because it wasn't technically three hours before the Porto-Newark departure. But how were we supposed to choose seats for the Porto-Newark flight three hours in advance if we are in an airplane flying to Porto at that time? This makes no sense. Seats should be opened for every leg of a same-day journey at the same time. The agents were unhelpful and unsympathetic. 3) This was an old plane without options to choose a film or show to watch. Instead, passengers could flip through a few channels and hope to find something of interest that was already playing -- there was no way to begin a film or show from the beginning if you landed on it in the middle of its running time. I cannot recommend TAP Portugal to any of my friends, family, or colleagues after this experience."

Pros: "Allw"

Cons: "I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!"

Pros: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Cons: "Can't think of anything."

Pros: "Employees are very nice."

Pros: "since it was an older plane maybe it had more leg room"
Cons: "poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again"

Pros: "Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options."
Cons: "Plane was a little warm. Would have liked more information in English."

Pros: "Nothing"
Cons: "Everything"

Pros: "Time in the air was fine, efficient once we arrived in Newark and bags arrived fairly quickly. Check-in counter in Lisbon were a little tricky to find (around the corner with no signs posted...) but it was efficient."
Cons: "The boarding process was ridiculous. Went through security and then a second security screening at the gate when everything was gone through for a lot more than random folks. Then getting on a bus to board the flight instead of a jetway? I thought TAP was Portugal's national airline and had priority space at Lisbon..apparently not. No soap in the bathrooms on the plane! Ran out of diet soda (and we weren't at the back of the plane). On the way over, the flight attendants gave us conflicting instructions about our toddle sons's ability to sleep on the floor or on our laps. The entertainment system didn't work."

Pros: "So accommodating!! Top of the line!"

Pros: "The food in Economy was way better than usual U.S. airline food. Ground staff in Newark were helpful in retrieving a book I left on the plane. Captain had the seat belt sign off early and turned it back on late in descent which allowed people to visit the restrooms. Video entertainment was good."
Cons: "Captain should have made more P.A. announcements during the coast in over Cape Cod to point out areas of interest"

Pros: "Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat."
Cons: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money."

Pros: "The crew is always professional and keeps you informed of what changes there are."

Pros: "The seats were comfortable and already stocked with a pillow and blanket for all. we each had a personal screen stocked with movies, music, games and flight info. at no additional cost and that was great for passing the time during a long flight from Lisbon to NY. The crew was the best part, so pleasant and helpful and professional. We were instructed to close the shades and were allowed to sleep and woken up for the custom form and the great meal which had the option of soda or wine, etc. at no additional cost. The quality of the food was impressive and the salad even came with a packet of real Portuguese olive oil and vinegar. When appropriate we all had to open the shades and drinks were served again and later a small snack of a sandwich and a juice were given all in perfect timing."

Pros: "The seats were very comfortable and there was a n extensive selection of great movies to choose from."
Cons: "There were 2 screaming children in the row next to me. The parents did not handle themselves well. On the brightside, the crew did everything they could to help better the situation."

Cons: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."

Cons: "We experienced a 6 hour delay in Lisbon because there was no fuel available - terrible planning causing us to spend hours on the runway."

Pros: "lots of food and drink"

Pros: "Meal was good."
Cons: "Service was poor, the seat was not comfortable."

Pros: "The movie selection was good."
Cons: "Food was pretty bad, the flight attendant was unfriendly, which is unlike any Portuguese we have met in our trip, maybe she was just having a bad day."

Pros: "Efficient boarding. Very friendly crew. Coach seating comfortable and roomy."
Cons: "Nothing"

Cons: "Seats were uncomfortable"

Pros: "USB ports to charge your phone, watched almost a whole season of HIMYM:) good dinner."

Pros: "Excellent portuguese food served on board, crew was friendly."
Cons: "My entertainment console did not work for the entire 8 hour flight, and to make matters worse the screen kept flashing a bright white light every 30 seconds or so, preventing me from sleeping. I had to tell 3-4 crew members for them to at least broadcast a movie to my seat to make the flashing stop. I was also seated right next to the bathroom, which usually isn't so bad, but since most of the passengers were elderly, it was being used literally nonstop for the majority of the flight. The crew only briefly cleaned it once... I was seated next to a screaming toddler as well. This isn't really the airline's fault, but it certainly didn't help. I felt like I did not get my money's worth for this flight and that it was a poor experience."

Pros: "Good in every way"

Pros: "Very comfortable."
Cons: "All was good."