LON - NYC
Find cheap flights from London to New York
Good to know
|March||Best time to beat the crowds with an average 19% drop in price.|
|July||Most popular time to fly with an average 28% increase in price.|
Average price round-trip
|$424||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
When to book flights from London to New York
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $247 or less one-way and $369 or less round-trip.
- The cheapest flight from London to New York was found 78 days before departure, on average.
- Book at least 3 weeks before departure in order to get a below-average price.
- High season is considered to be June, July and August. The cheapest month to fly is March.
- Morning departure is around 11% more expensive than an evening flight, on average*.
- Flights from London to New York operate out of these three airports: London Gatwick (LGW), London Heathrow (LHR), and London Luton (LTN). Heathrow is the closest airport to the town center, while Gatwick is 25 miles to the south of London and is served by three railway systems. Luton airport is further away from the city center than Gatwick, yet it is quickest to reach with the Thameslink train service.
- The best choice of airport in London depends on where you are staying and what your budget is like. Heathrow and Luton are closer to the city center, but Gatwick offers cheaper choices when it comes to flying to New York City. If budget is not an issue, Heathrow is a hub for the more expensive Virgin Atlantic, Delta, and British Airways flights.
- New York City has three main airports that host international flights: John F. Kennedy International Airport (JFK), Newark Liberty International Airport (EWR), and LaGuardia Airport (LGA) in northern Queens. JFK receives the most international flights and is a better choice if your final destination is either Park Slope, Brooklyn Heights, or Fort Greene. EWR is great if you’re choosing to stay away from the city center or want to visit the Statue of Liberty. LGA is best for people who want to land close to Long Island City, Astoria, Williamsburg, or Manhattan's East Side.
- If you’re heading to Times Square, JFK is 15.7 miles away, EWR is also about 15 miles from the iconic spot, and LGA sits 11 miles from there.
- If you land at JFK, make sure to check out celebrity chef Marcus Samuelsson's Uptown Brasserie restaurant, which has been labeled one of the best in the whole airport.
FAQs for booking flights from London to New York
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Top 5 airlines serving from London to New York
Scores according to KAYAK customer reviews
Pros: "Amazing !"
Cons: "Nothing all good really"
Pros: "Crew was generally nice and caring."
Cons: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Pros: "Premium economy was perfect, smaller cabin with less people, great flight."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Cons: "Boarding can get crowded so don't be in a rush"
Pros: "Service, pilot updates, and seating were all great!"
Pros: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Cons: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Pros: "Friendly staff, so much food/snacks were offered. Good movies available."
Pros: "Service, meals, friendly and attentive FAs"
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Cons: "Arrived 1:10 min begore departure. Customer service reps quoted me with No Show. When asked they have no courtesy to answer. Both the rep over the phone and the rep at the airport were horrible. Did I say I was traveling business class? You could imagine the economy"
Pros: "Legroom, lovely staff and all round good flight"
Cons: "Older media entertainment screen with hard to use touch interface."
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Pros: "Great Service. Truly enjoyed Economy plus!"
Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Pros: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Cons: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Pros: "Efficient service"
Cons: "Entertainment screens were of poor quality"
Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Cons: "Seats need more padding"
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "Easy check in and boarding."
Cons: "Uncomfortable seats and poor food."
Pros: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Cons: "the seats are not as comfortable as those on new planes"
Pros: "I liked the entertainment system, free adult beverages and boarding process"
Cons: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Pros: "Service, food, etched all fine"
Cons: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
Pros: "Food and beverage choices excellent"
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Pros: "Great food/service/options, nice crew, on-time/early"
Cons: "Entertainment system is quite aged, but selections were OK"
Pros: "The crew was very good with the passengers and attentive"
Cons: "The leg space is very tight, it was very hard to sit specially for longer flights it's not that comfortable"
Pros: "Virgin always provides the best, friendliest, coolest service!"
Cons: "The food is pretty low quality, but I understand the logistics constraints of feeding many people in a small space without kitchen facilities! Also the wine choices are superior to other airlines and I look forward to that. I normally plan ahead and bring my own meals whenever traveling by air."
Pros: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Cons: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."
Pros: "Great service, comfortable and punctual"
Cons: "45 minute delay on runway after landing was very very frustrating."
Pros: "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Cons: "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"
Pros: "Staff were friendly and flight was clean. Lots of movies to watch."
Cons: "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."
Pros: "More leg room space in the economy space"
Cons: "I'm over 6 feet tall so the seat in the economy class I felt really uncomfortable."
Pros: "Friendly service. Safe, on time flight."
Cons: "Chicken lunch was just so-so."
Pros: "Good was decent."
Cons: "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."
Pros: "Great food and movie offerings. On time and courteous staff."
Cons: "Cramped chairs- less leg room than Delta. Also, annoying that buying through Kayak left us without a code to be able to check in online, meaning we were left to be assigned seats at the airport."
Cons: "The food I had food poisoning"
Pros: "Extremely uncomfortable seats in the Economy section and a very confusing remote control to maneuver the entertainment screen. The crew was excellent so it's not their fault. The food was passable but those white bread rolls got to go. My luggage didn't arrive so let's hope they bring it today."
Pros: "Made the long flight bearable to have good food, drinks, and entertainment provided."
Pros: "Everything was great though navigating through the inflight entertainment could have been easier..."
Pros: "Seems like they are always bringing you something. Very friendly. Great entertainment to choose from. Plenty of leg room even for a tall person like myself (at least compared to other airlines)."
Pros: "Flight D001 (Delta / Virgin, LHR to JFK) Staff were terrific. The food was the best I've had so far (and I fly a lot!) The choice of entertainment was varied and excellent. Flight was smooth and captain was very communicative."
Cons: "Chair kept snapping back to position from recline (33E). Man behind me kept banging on the screen behind my head Inspite of announcement not to do do from cabin crew. If they could catch ppl doing that and say something that would be great :-) (although I realize if course the this isn't their fault.)"
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Very nice crew and great food"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Flight got cancelled"
Cons: "Everything was good"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Great plane and staff"
Pros: "No delay and nice staff"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Cons: "Boarding was very slow."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Cons: "not really"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "old screens and entertainment system leg room to small"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "Everything excellent. Comfortable seats in business."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "Great crew service. Among the best ever."
Pros: "great choice of entertainment content, friendly crew"
Pros: "They were awesome."
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Cons: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Pros: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Cons: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor."
Pros: "Smooth flight"
Cons: "Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow"
Pros: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Cons: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Pros: "The flight was on time, crew worked really well. The food was okey as usual on Finnair."
Pros: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."
Cons: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"
Pros: "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Cons: "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."
Pros: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Cons: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
Pros: "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."
Pros: "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"
Pros: "I thought the BA/American/Finnair flight was excellent. The food was delicious both ways, much superior to United, American or Continental which I often fly. Excellent food, legroom, inflight entertainment (going out my row of seats - well, nobody could get any entertainment access) all was very good. Loved the newspaper choice when leaving Gatwick. I would definitely recommend again."
Pros: "Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!"
Pros: "Traveled BA and it was lovely, as usual."
Cons: "The flight staff on this particular BA flight was not as accommodating and friendly as I am so accustomed to on BA. Perhaps the flight attendant in charge of our seats was having a bad day. Also, the food on our BA flights to and from NYC was not up to scratch and rather bland and ordinary, compared to their usual. that was a huge disappointment."
Cons: "Terribly uncomfortable seats, very dated entertainment options, bland food."
Pros: "The service was remarkable. Everyone was very attentive and friendly which is exactly what you would want for a long flight. The crew came around frequently to provide beverages and left you alone to sleep."
Cons: "The boarding process was a bit hectic. The flight was full which I completely understand. After everyone was settled in the plane it took another 25 minutes to leave the runway."
Pros: "Friendly crew and clean plane. I liked the ipads and the drinks. It was pretty quick and easy."
Cons: "Terrible turbulence the entire way and as it was a smaller plane you could feel it for most of the flight. The food was also not very good..."
Pros: "For the first time ever I had a flight on British Airways where I did not feel like I wanted to choke somebody at the end of the flight - so I was pleasantly surprised at this particular BA flight."
Cons: "BA gates in NYC are abysmal - the entire terminal is... Why are the restaurants advertising being open to some specific time (well prior to the departure of this flight) yet then have staff holler at you that they are closed when you try to go in well before that time. It would have been very nice to have been able to sit down and have some dinner prior to the flight, but the rudeness of both of the two restaurants and their staff was worthy of the notoriety of NYC attitudes (which I don't generally see in mainstream NYC society)."
Pros: "Flights were on BA not Finnair"
Cons: "Ba website did not work properly."
Pros: "Everything was good, cozy airplane, tasty food"
Pros: "The price was right. The crew were very pleasant and attentive. Seating had sufficient room. Good movie selection."
Cons: "Seats did not recline properly, were not comfortable and very hard and hard on the bum."
Pros: "Friendly crew"
Cons: "Miserable, ancient entertainment system that had to be restarted 3 times"
Pros: "The flight was on time and all went as planned"
Cons: "The in flight service was average"
Pros: "The only thing I liked was the ice cream that was served on the flight. And the Kerry Gold butter."
Cons: "What didn't I like? I didn't like that I bought a ticket from Finnair, got emails from Finnair, for some reason couldn't check in early on the Finnair website, arrived at the airport, waited in the absurdly long check-in line for Finnair only to find out that they had no record of me and I wasn't flying Finnair. Actually, I was on an American Airlines flight."
Cons: "Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny"
Pros: "Finn air floor Crew was very polite & HiFly air crew was nice & attentive"
Cons: "No entertainment, non so ever"
Pros: "friendly crew"
Cons: "old B757 aircraft with poor entertainment system, not suitable for long haul flights"
Pros: "The staff was very kind."
Cons: "If I'm paying for a trans-atlantic flight (at a fee of $1,000), I shouldn't be stuck on a plane that is used for domestic flights,and thus does not have the space nor the comfort of a larger plane. And, if this flight is not going to offer the amenities accustomed to a typical trans-atlantic flight (such as in-seat TV), then the price should be substantially cheaper. I will be complaining to the airline itself for this, and may not fly this airline again."
Pros: "food and crew"
Cons: "Poor entertainment offer (no quality movies and not varied options-not classic movies!!). Interactive device menu not working properly or at all. Outraging policy to offer more bookings than available seats that turned out into my wife and me being put in standby when we had purchased our tickets last July. Waiting for 30-40 minutes to claim our baggage to know it had been left in our origin destination in the end so it would probably be delivered 2 days later since the next flight would arrive the following day but late in the evening and more time wasted on the lane to claim for it that caused to miss our connecting train that would take us home and we had to wait for another hour to take the next so we finally got home 2 hours later than expected. We will never use again another company from the one world alliance."
Pros: "on time, rather efficient process, cabin crew"
Cons: "not much room in economy, ipads are not ideal"
Pros: "On the way home i was awake for the whole flight, and found it to be quite good. Had trouble choosing my seat from early check in bit what I got was good. Good good, service great, clean and comfortable."
Pros: "The crew was very friendly and helpful during the flight."
Cons: "The check in was terrible, self checking was not working and not saving time at all, crew at the airport was clearly exceeded and it was very hard to get any answer. I had to be very insistent to be able to check in 5 min before closing and was not the only one in this case."
Pros: "Video and radio were bad."
Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."
Cons: "Disgusting meal, I left most of it on my tray. The promised entertainment systems were not working. There was no wifi on board either. These were both things I had looked for prior to booking this flight."
Cons: "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"
Pros: "I liked the food and the service. It was a packed plane but I was well attended to. Would fly again."
Cons: "Slightly long line at the Madrid airport for check in. I wasn't able to check in online but I got there early and it wasn't an issue."
Pros: "The only good thing was we landed early think that was more to do with the wind though!!!"
Cons: "They rebooked us all at the gate and split people up. So boarding was a nightmare without anyone being friendly. The plane was the oldest plane I have seen they had one tv for the plane and the whole section I was sat in didn't have volume that worked and they basically said too bad. The crew didn't respond to any lights that were put on they put their head down and scooted past you. I have been flying to and from USA to UK for 15 years worse flight."
Pros: "Pleasant helpers moved me through the maze and queues"
Cons: "Airport is vast. Transport to T4Satellite left me in nowhere land for a long time. Had longer layover which was fortunate."
Pros: "Flight was not full Nice clean 777-300 Better food service than in the past ... more snack service With Global Entry, I was off the plane and in a car in less than 20 minutes"
Cons: "Dealyed - One hour"
Pros: "i sat next to someone nice."
Cons: "nearly was late because of iberia air check in complication. also i despise flying with iberia and had made hallal request that didnt get processed. abd flight was delayed 4 hours."
Pros: "Had a bulkhead seat with good legroom n very happy for someone my size."
Cons: "Wanted to book a seat earlier and BACK wouldn't allow it."
Pros: "The fare was the best I found and it got me home on short notice. Service and facilities were the same as other major airlines as the flight was operated by a code share partner. Online booking was smooth and painless."
Cons: "Nothing. I paid for economy and expect all the issues with flying economy. Finnair is in no way to fault for any issues on my flight."
Pros: "We took off on time and landed early."
Cons: "I booked this flight on Finnair. After I paid my non refundable fee, I found that I was booked on Iberia. While I was pleased with Iberia, there are some airlines that I would prefer not to use and there are some that I would never use. This a a critical lack of relevent information when booking through Kyak. I booked the flight after checking the on time and safety record of Finnair assuming, naturally, that Finnair would be the carrier. I think you should know the carrier BEFORE you book."
Pros: "I was so bummed about having a middle seat, but it really wasn't that bad! The crew did a great job of explaining which custom forms needed to be filled out in advance. I like that they did this early in the flight so I could relax and sleep the rest of the time."
Cons: "I asked for a eye mask and socks and it was never provided, although the toothbrush kit said I could ask for it if needed. I didn't like that the TV controls were on the arm rest - the person next to me kept putting him arm on mine and my movies kept starting from the beginning over and over again! Not the fault of the airline, but small annoyance."
Pros: "Comfort of plane, meal was good, etc"
Cons: "Seat 10 A excellent...but cabin temp cold...many were wrapped, including me, in blanket!"
Pros: "The food was good"
Cons: "They lost my baggage and still can't seem to find it. There is barely any leg room on the flight."
Pros: "Comfortable, well appointed aircraft. Good service."
Cons: "Would have liked to be able to check in online and to select a seat assignment."
Cons: "Maybe not BA fault but immigration wait at jfk was 11/2 hours!"
Cons: "We couldn’t watch anything because the headphones required an adapter which we didn’t have and was not offered to us for purchase. We read a book for eight hours. Would have loved to watch a movie."
Pros: "Meals, crew, movies"
Pros: "As above"
Pros: "The space on the flight"
Pros: "prompt, good service and food"
Cons: "pasta was too salty"
Cons: "Delayed 4 hours and lied to the entire time that it would “only be 20 more minutes” while we were just sitting in the plane on a very old, uncomfortable plane"
Cons: "Many cancellations and airline lost my luggage"
Pros: "The food was good"
Cons: "Because of technical difficulties, we had to get off the plane after having boarded so it left with 1h30 delay. That can happen to everyone though but that's not it. On the plane, after having paid for specific seats, the entertainment system did not work as well as the individual lights despite the crew knowing about it. When we notified them, all they said was "Oh! Someone should've told you. Sorry." The one in charge of the crew offered us champagne but never came back with it. So with my girlfriend, we spent 8 hours from London to NYC in darkness with no entertainment despite having paid for it. Finally, I've been trying to get in touch with customer service for 3 weeks now and I still haven't gotten a hold of anyone."
Cons: "Waited an hr to finally get bags"
Cons: "The chair in front of mine was broken or worn out so that it declined alarmingly far. It felt like the gentleman in front me had his head in my lap. My tray table was also broken so that it listed dangerously and I had to prop it on my arm rest."
Cons: "No electric outlet to charge phone or internet."
Pros: "I guess that a 3-hour delay on departure turned into only a 2 1/2 hour delay on arrival."
Cons: "The boarding process was everyone for themselves. No priority boarding at all - except for handicapped. After that, it was catch as catch can - even if you were first class or business class. The audio selection was the most sparse I've ever seen. Only 5 titles in classical music. Also, the movie "library" had only 5 choices. The flight map was a dated version. On other BA flights, there has been excellent attention to detail in Club World. This one was very poor."
Pros: "Being kept informed all the way from Gatwick to JFK Being able to depart and arrive on time Having very pleasant and attentive crew."
Cons: "Liked everything."
Pros: "I can't believe how close the seats are. The lady behind me got mad at me for wiggling in my seat. My butt was sore as the seat is so small and the guy next to me had his arm on the console all the time so I had to lean left the whole trip. I couldn't charge my phone for 8 hours of the flight so when I got to JFK my phone was dead. It doesn't heart to put power plugs in every row. This is the 21st century and this is British airways representing great Britain. I guess gb isn't great no more. One more thing I don't eat pork and when the flight attendant offered me dinner she said I only have sausage. Be considerate on passengers that don't eat pork"
Cons: "Very old plane, non functioning video unit, broken seat, smelly bathrooms"
Pros: "Pilot was great in bad whether."
Cons: "Pork sausage for dinner, we couldn't believe it!! Not a enough food provided to the flight so we got what was available. Our first family vacation to Europe and had a awful experience for my family."
Pros: "Frequent snacks were good. Especially wine with dinner."
Cons: "Sausage & Bangers not so good. More fresh fruit & salad please."
Pros: "Flight arrived early at destination. Movie and TV options were. good. Crew was fine."
Cons: "Ran out of dinner options early. Screen for entertainment was small. Boarding area in London is away from bathrooms and shops so once you are screened in, you're trapped until boarding."
Pros: "The gluten free option was pretty tasty."
Cons: "On a nearly 8 hour flight, only one meal was served. I was FAMISHED. I was waiting for another snack and the stewardess came around with kit Kat's and shortbread-- im gluten free and can't eat either. Really remarkable blind spot in their planning."
Pros: "The crew was great. My meal was good too!"
Cons: "the older plane did not have personal air vents and it was hotter then I would have liked. Also being in the last row of a section allows us not recline as much while the people in front could recline more, which made for a cramp feeling during the flight."
Cons: "The time it takes for a full 777 aircraft to empty is excessive. Airlines must think outside the box and view the experience from the customers' perspective to create two or more points of exit."
Pros: "On time. Helpful staff on the plane."
Cons: "I had two flights on British Airways on the same day separated by 4 hrs. The " system " would not allow my baggage to be sent to the final destination forcing me through the long arrivals line and then back through the lines for screening a second time for the day. That is not at all customer oriented !"
Pros: "everything went smoothly"
Cons: "Not enough choices for movies or tv shows."
Pros: "Boeing 777"
Cons: "Plane old model, not updated and terrible entertainment"
Pros: "The was good and air hostess was kind and gentle. ."
Pros: "Very comfortable flight"
Cons: "Meat was over cooked. Screen was not clear."
Cons: "Everything important was missing. Poor poor."
Pros: "That I was in shape to run from one terminal to another to catch the flight"
Cons: "The transfer flight was a disaster - see above. We dragged a car seat to the plane and dropped it off before we boarded. Upon landing, there was no car seat to be found. We were told to go to baggage as it would be there. We waited for over an hour for it to come through and it never did. Again no ground staff available to assist. Airport security advised to go BA office. They located the car seat in London. It never made the flight?! We arrived Wed and the car seat wasn't delivered until Friday. Again, no contact from anyone. I received a call from the courier when I was out. Overall, atrocious customer service from BA"
Pros: "2 of the flight attendants"
Cons: "The anarchy boarding process. The lack of plugs on the flight. The 2-year-old lap child in the seat with his Mom next to me that kicked, threw, fussed, hit, cried and more through most of the 8-hour flight because somehow a child that big doesn't need his own seat. The lousy, lousy food. The lack of food. The seats that were so tight I couldn't get up to use the lavatory when the inconsiderate woman in front of me put her seat back (and I'm totally average size). The awful entertainment selection. The worn, dirty plane."
Pros: "It is great that they give every person a blanket and pillow on boarding. Flight was nice and dark. The flanges that pull down on either side of the headrest to lean your head into are genius."
Cons: "Flight was late and announcements were not understandable over the PA. While I understand that seats are made for the "average passenger" and at 5'2" I am on the very low end of that, seat was very uncomfortable with a metal bar higher than the seat cushion poking forward where the cushion met the seatback. The temperature was extremely variable and when my seat mates who did not speak English very well tried to flag a flight attendant down to get an extra blanket, the flight attendants actively ignored them, so I hit my assistance button and my light went on, then after some time it went off again without our being helped so I hit it again about 10 minutes later and my light went on again but was again ignored. Then the attendants started selling things from the flight magazine and looked the other way as they went by my hopeful beacon. When they finally did get to me, I got a curt "I'll see if there is anything I can do" and she went off, returning 5 minutes later with one blanket when there were two people. Later on I saw her give blankets to others, and I found that strange."
Pros: "Both of my flights had no person in the middle seat, so I was able to spread out more in the space which made it much easier to get some sleep, especially on my red eye flight!"
Cons: "No complaints; great service! I'd definitely fly British airways again."
Cons: "Boarding was delayed both departing and arriving for this trip. Poor communication from British Airways."
Cons: "My luggage didn't make it to NY. Very upset about this because I have no idea when it will be delivered!"
Cons: "The seats are so close together the seats are actually painful. I'm 6 ft tall and my boyfriend is 6 3". A very short lady in front of us leaned all the way back and caused such major discomfort my boyfriend had to push her forward. She then complained even tho she visibly had a lot of space. We requested an upgrade from gate crew and flight crew upon boarding but were told the flight was full even though multiple seats were available. Will not fly British Airways again."
Pros: "There was nothing that stood out. It was just as all other airlines."
Cons: "The boarding gate number was given within the last hour before boarding. Travelers need to know ahead of time the gate number especially for an airport as large as Gatwick."
Pros: "Great movies, smooth flight, everyone was polite"
Pros: "Nothing at all."
Cons: "The flight didn't exist. Got to the airport and they said there was a glitch and I booked a flight that didnt have a plane. They drove me to Heathrow and got me on another flight 4 hours later. Missed the last bus home and now am stuck in NYC till the morning."
Pros: "Friendly crew, free alcohol (albeit horrible beer), easy boarding and exiting."
Cons: "2.5 hour delay, personal lights in the cabin didn't work, entertainment screens were broken and/or bad quality."
Pros: "Everything about my flight was brilliant.. Kind, polite and attentive."
Pros: "I was moved from this flight to one seven hours earlier with only the explanation that it was for "technical reasons." But the flight wasn't canceled, so I don't understand at all."
Cons: "I was only made aware of the change via email on Thursday, but the change was appearing in my aer lingus app on Tuesday. Why the delay in telling me?"
Cons: "The Aer Lingus flight was operated by British Airways. But BA decided not to seat Aer Lingus passengers."
Pros: "Nothing they cancelled flights"
Cons: "They counselled flights"
Cons: "The flight was delayed due to a sick passenger, but while that was going on, the crew was also scrambling to assign a woman a new seat as a religious man did not want to sit in the same row as a woman (the 3 seat row would've put the woman 2 seats away from the man with the complaint). This is an unfair and misogynistic policy."
Pros: "The service was excellent. Really liked the economy plus section and the little perks made a big difference."
Cons: "The steak was overcooked. The baggage return added an hour to my trip home (I know this is likely a JFK problem) They are still handing out landing cards and asking you to fill them out at JFK for US passports--stop!"
Pros: "The food was very good. Tarragon chicken."
Cons: "Not large enough seats"
Pros: "Professional staff, quality food and comfortable seat."
Cons: "Flight was late and I was late for a conference call."
Pros: "Services in flight was great"
Cons: "My suit case was broken I noticed when in got home what can I do about it"
Pros: "That we had a meal with choice of wine."
Pros: "Friendly staff"
Cons: "poorly working entertainment system."
Pros: "Nothing! Horrible!"
Cons: "I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed"
Cons: "Flight was delayed 1 hour"
Pros: "Mechanical delays leaving London, missed flight connection to New York, now TAP wants to charge me for rescheduling!"
Pros: "In time. Plane half full. Perfect."
Pros: "The crew was nice."
Cons: "Plane was 1hr late. The airlines is not very good at updating the time the flight will leave."
Cons: "It was nice to get a snack but the quality was mediocre."
Cons: "The fact that people in coach class up to rows 28 as 2 choices of food and from row 29 and up have no choice we have to eat what they have twice to me"
Pros: "Great lie flat seat. Nice FAs."
Cons: "Food was not that great for intl C"
Pros: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Cons: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."
Pros: "Smooth flight Crew extremely nice and helpful Good snack served (not the usual junk food some airlines give and charge for ) punctual"
Cons: "Nothing to dislike"
Cons: "Flight was late which seems to be a standard with TAP."
Cons: "This survey is useless. Keeps putting things wrongly and drops things"
Pros: "The staff were very friendly and helpful"
Cons: "Not much leg room"
Pros: "No issues or service challenges I could think of. Friendly. Helpful."
Cons: "Seats were a bit hard and not a lot of legroom. But. Not unexpected for the section/price. Shorter flight made this bearable. Interior looked dated. Though, it is an A319."
Cons: "flight was delayed. ended up missing our flight from newark home."
Pros: "Not much"
Cons: "Long flight uncomfortable seats"
Pros: "Easy trip from London"
Cons: "Not sure what was in the sandwich."
Pros: "Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat."
Cons: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money."
Cons: "They damaged one of my bags and lost the other one. Bad service, really old planes and seats were to small; mind you I was traveling in business class. Over all a horrible airline"
Cons: "Non reclining seats"
Pros: "The seats were comfortable and already stocked with a pillow and blanket for all. we each had a personal screen stocked with movies, music, games and flight info. at no additional cost and that was great for passing the time during a long flight from Lisbon to NY. The crew was the best part, so pleasant and helpful and professional. We were instructed to close the shades and were allowed to sleep and woken up for the custom form and the great meal which had the option of soda or wine, etc. at no additional cost. The quality of the food was impressive and the salad even came with a packet of real Portuguese olive oil and vinegar. When appropriate we all had to open the shades and drinks were served again and later a small snack of a sandwich and a juice were given all in perfect timing."
Pros: "The seats were very comfortable and there was a n extensive selection of great movies to choose from."
Cons: "There were 2 screaming children in the row next to me. The parents did not handle themselves well. On the brightside, the crew did everything they could to help better the situation."
Pros: "The food was light and good."
Cons: "Not using the tube when deplaining. Summer in Lisbon is very hot ."
Pros: "The checkin staff at LHR were really good and helped me with my visa application. They helped me to not miss my flight. Ten out of ten for them."
Cons: "In flight food was very poor"
Cons: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."
Pros: "Flight staff was great, service was top notch. food was surprisingly good, red wine included in your ticket. movie choice was good. coach seat was as manageable for a long flight. you pretty much know what your getting yourself into flying coach overseas. this was a pretty good seat."
Cons: "We flew thru about an hour straight of moderate turbulence but i'm guessing that was unavoidable. Checkin was a bit weird, they had a gate change and never announced it. Fortunately, i checked the board. about 6 of us had been at the other gate for a long while."
Pros: "solid flight, efficient"
Cons: "staff kind of moody, not really smiley"
Cons: "We experienced a 6 hour delay in Lisbon because there was no fuel available - terrible planning causing us to spend hours on the runway."
Cons: "this was a very last minute flight to return home. It was cancelled within hours. I am very disappointed."
Pros: "No delays, quick boarding and deboarding, friendly staff."
Cons: "Very limited legroom, no free checked bag without MileagePlus status."
Cons: "Seats were uncomfortable"
Pros: "Out of the 100+ flights I've been on in my life. TAP Portugal has been the worst and least professional."
Cons: "My first flight from Madrid to Portugal was cancelled (at midnight) so I had to sleep in the terminal because the bus they provided to the hotel couldn't take all of us. Then my flight to New Jersey was delayed several hours making me miss my next flight to Denver (home) and I had to spend a 2nd night in the terminal. I never received and hotel/food/taxi vouchers. I will do everything to avoid flying with TAP Portugal ever again."
Cons: "Sity no good"
Pros: "Nice flight, clean planes, decent amount of beverages/food provided, good TVs"
Cons: "Lisbon airport. Very antiquated, under-developed compared to other European capitals. Also, for major inter-city flights, it shouldn't be necessary to use external stairs to board a plane these days!"
Pros: "There was nothing I liked about this flight other than it got me to my destination alive. Food was plane food."
Cons: "Small seats (what made it worse was being seated between two "plus sized" people), no leg room, there was a pointless foot rest that was uncomfortable and lessened the leg room when down and cut off knee room when up, TV monitors in the whole center seating section were full of static with very limited channels. Constant updates over the loud speaker by the pilot and stewardess got annoying; felt like every 20-30 minutes and saying the same thing, and saying it in 3 different laugages."
Pros: "USB ports to charge your phone, watched almost a whole season of HIMYM:) good dinner."
Pros: "The attention was great, cordial and polite, was right on time, the movies current and good, I enjoyed the food too.i will fly TAP again for sure."
Pros: "The polar opposite of my flight experience on Jet airways. Quick, quite and smooth boarding and flight experience. Crew operated smoothly as a team. Flights were on time taking off and landing."
Cons: "No entertainment on a short haul flight and the food,choices,were,basic."
Cons: "Once we entered the boarding area we weren't allowed back out to get a sandwich, souvenir, etc. This was absolutely unacceptable. I felt like a prisoner in that area. I can't believe they thought this was OK."
Pros: "Excellent portuguese food served on board, crew was friendly."
Cons: "My entertainment console did not work for the entire 8 hour flight, and to make matters worse the screen kept flashing a bright white light every 30 seconds or so, preventing me from sleeping. I had to tell 3-4 crew members for them to at least broadcast a movie to my seat to make the flashing stop. I was also seated right next to the bathroom, which usually isn't so bad, but since most of the passengers were elderly, it was being used literally nonstop for the majority of the flight. The crew only briefly cleaned it once... I was seated next to a screaming toddler as well. This isn't really the airline's fault, but it certainly didn't help. I felt like I did not get my money's worth for this flight and that it was a poor experience."
Pros: "Good in every way"
Pros: "Very comfortable."
Cons: "All was good."
Pros: "Service, staff, food, airplanes."
Pros: "Smooth flight, great in air service . Winston."
Pros: "I was lucky enough to be upgraded and I enjoyed everything!"
Cons: "My media center, screen, music etc abruptly shut off and remained off the the entire trip. On my previous flight all sound was lost on the on board media center."
Pros: "They were hospitable, cordial and always with a smile. The fact they provided a full meal on board was surprising to me, after flying with several carriers I didn't expect it. Keep up the great work!"
Pros: "seats, courtesy of the staff"
Cons: "Changed schedule resulting in a one day delay and refused to qquite a legally required refund amount over the course of 5 business days because it was "complicated""