Find Cheap Flights from London to New York (LON - NYC)

A few members of the staff were really friendly and professional.

Long queue! Long wait! I spent more than 6hours at the airport!!!! Flight delayed! More than 3hrs!!!! Not enough seats for passengers! Had to miss my flight!! Lack of communication and organization

Nice, new plane with great entertainment user interface and options (control reading light and call crew via screen is way more efficient and user friendly than armrest controls). Plane crew very nice.

Seated by bathroom. Selecting a seat when booking was not an option so I was stuck with this seat which meant there was a lot of commotion constantly. Crew at Gatwick boarding gate hassled me about my carry on when it did in fact conform to the airline's standards (I had checked the policy beforehand and already weighed it at check in desk). When preordering a meal with Norwegian the options were very limited, it seems you'd be better off waiting to purchase items from the snack bar.

The flight on time and comfort

Nothing

Not much turbulent. Smooth.

I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.

inexpensive, decent flight crew

flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.

Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

I liked the service and the polite staff. Timelyness also we liked.I will use united again.

Very friendly crew.

Dinner was quite good but the morning snack was of poor quality - out of season fruit, hard cold cheeses.

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

This is a buckle and fine airline. I went to check in online the day before my flight and added a checked bag for each passenger. The website did not work well and it ended up booking 2 bags each and charging me for two each. When I arrived at the airport they said I had not checked on online and had to pay extra for checking in at the airport. I asked for a manager who said there was no record of me going online. That was odd because I booked and paid for my bags online the previous day while I was checking in.they said I had to write a letter to get back my extra baggage fees I was charged in error. I doubt I will ever see that money again.

Our flight out was delayed by a couple of hours and the return flight was delayed at least an hour. It was clear skies, no tusre why. Also, after having paid to check our bag, the bag didn't arrive at our destination because it was removed from the plane, along with 26 others. We didn't get it back for 5 days, just in time for our holiday to be over.

Flight was not full Nice clean 777-300 Better food service than in the past ... more snack service With Global Entry, I was off the plane and in a car in less than 20 minutes

Traveled BA and it was lovely, as usual.

The flight staff on this particular BA flight was not as accommodating and friendly as I am so accustomed to on BA. Perhaps the flight attendant in charge of our seats was having a bad day. Also, the food on our BA flights to and from NYC was not up to scratch and rather bland and ordinary, compared to their usual. that was a huge disappointment.

Large selection of movies and music 3d map Crew spectacular

Almost every aspect aside from check-in process in LGW

2 agents serving a large # of people resulting in slow moving lines during check-in at LGW

the staff was professional and quick on flight. the food was tasty.

the boarding line took a long time. there seemed to be confusion with carry-on baggage limits. this should have be taken care of during check in.

New plane and free entertainment. Good value.

Handoff between Kayak and Norweigian could have been better.

The flight was on time. The flight crew was amazing. The overall experience was exceptional. I recommend this service to anyone who's traveling.

Everything

Nothing

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

- no attached gate - separate isolated terminal - even water is charged - uncomfortable seats

We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us

I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!

The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.

Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.

I like the route going through Reykjavik so that we can avoid New York and Chicago connections.

No food servedl

I was bumped up to Premium Economy, which resulted in a much more comfortable flight than Economy. The crew was nice.

Entertainment choices did not include newer movies. Too many older movies that had already been watched prior to this flight.

Everything