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I don't like tricks or gimmicks. I want to know costs before I book a flight. I chose Spirit because of the lower ticket price. Little did I know I would be charged for my "carry on" ($55) and a bottle of water ($3). Not flying Spirit again.

The flight was quick and comfortable

The flight was delayed for a very long time.

Service, clean aircraft, I felt AA cares about me

Changing gates before boarding

After a cancelation, a rebook and a delay on the rebook. after boarding the first time, the pilot was deemed illegal to fly and had to get a new crew. Then after we boarded the 2nd time, a passenger wanted to leave after we were in an active runway state....

Nothing

have been stranded by Air Canada in Toronto en route to Tel Aviv for what will be at least two nights. Let me preface this by saying that I travel regularly and have never experienced anything like what has transpired over the last 36+ hours. I've been unable to get to my work and unable to return home to my two young children, stuck in international limbo. The thing that really galls about my whole experience, though, has been that the actions as well as tenor of the interactions with almost every single Air Canada customer service representative has been deplorable. No one has even apologized for the inconvenience, let alone taken ownership of the situation to fix it. My experience as a customer has been reprehensible. I was scheduled to travel from Los Angeles to Tel Aviv through Chicago and then Toronto. The problems started in Chicago. My layover in Toronto was scheduled to be brief and I became concerned when the flight in Chicago did not board on time and no information was given. Some time later (maybe 20 minutes, although, to be honest, I was not concerned enough at that point to be checking) we were told there were maintenance problems. I immediately went to the counter and asked about other possible routes to Tel Aviv as it was clear that I would not make my connection. While missed connections happen all the time in travel, I have never encountered airline personnel who were so disinterested in helping. My immediate stop was the Air Canada service desk. The man there started to look for solutions and then passed it off to someone else as he got frustrated that it was not a simple route. She in turn asked if I could find someone else to help. But this was the service desk! So she begrudgingly went back to it. She put me to the side to help other passengers and told me to go get food and not to hover. I stood to the side and checked back and she had not come back to the task. Neither had the man I first worked with. By this point well over an hour had elapsed and they conceded to help as another family in the same position came up and also asked for assistance. They began trying to reroute us and then the flight cleared and we were able to board. We did not want to but they told us that there would be someone waiting at the jet bridge to expedite the connection to Tel Aviv and that we had made it just in time. We did not trust him and said so and he assured us that they would hold the plane for our flight. This did not happen. The Air Canada agent flatly lied to us. There was no one waiting to help get us to the gate. They did not hold the plane. I ran through the Toronto airport at sprint speed and left the other family to try to hold the plane for us all. They had already given away my seat despite my having checked in, paid for an extra legroom exit seat, and begun travel on the original itinerary. Thus did I miss the flight to Tel Aviv.

I havd to buy a whole new flight. from mechanical errors. it was horrible. I have no help

Nothing

On my departing flight I was delayed right off the bat for 2 hours. Then after that we sat on the tarmac for 2 hours and then deboarded and delayed another 3 hours. The staff was very unhelpful and I paid $28 for a seat upgrade which was not even fulfilled because I requested an aisle seat and got a window seat. The staff was also very rude and told me this why hispanic people have a sterotype. On my arriving flight I was double charged for my carrying on and backpack. I was told that I would need to pay for both but when I went into the gate that was not the case and I saw that my backpack met specifications to not be charged. When I paid the fee the attendant took money out from her brasserie to give me change and then pocketed the cash and when I asked for a reciet she said the computer system was down and on my boarding ticket it did not have that I paid for a carry on so I was given a hard time at the gate. When I explained what happened they said okay as if this shady stuff is acceptable. I was then delayed in the air for 2 hours and rerouted to detroit to get gas. We were told to hold tight and not allowed to use the restroom for an hour to then be told we had to deboard for an addtional 2 hours. This is horrible and I will continue to speak with someone until I get a refund.

Price

Everything but price. $50 for carry on bag and $18 for assigned seat? No legroom, no elbow room. Sardine like experience. Guy behind me knees poking into my back. I am booking one way return flight home on another airline to ever flying spirit airlines.

Overall a good experience.

No snacks on flight

It was simple and easy.

One of the flight attendants took a nasty tone when informing me my laptop was meant to go under the seat. It felt like I was being accused of trying to break the rules. Later on when the flight attendants were collecting trash she snatched the garbage out of my hand as though I had wronged her in a past life. This was just her though as everyone else was nice.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

While stuck on the tarmac for a long time, a passenger asked to use the restroom. The flight attendant was sarcastic & rude. Did nothing to diffuse the situation. When we were allowed to leave the plane a flimsy unstable plastic tamp was used as a ramp and then several flights of stairs. No assistance was given to elderly or handicapped passengers. Customer service phone line is NOT an 800 number and not clear which adds to the difficulty of communicating with staff whose first language is not english.

One of the flight attendants was witty and funny and I wish I could remember his name. But he gave me something good to remember about this flight. He said, "Someone would like to make a proposal...that would be me...I would like to propose that you sign up for Spirit Miles etc." A great way to grab people's attention I'll say. The temperature was very comfortable. Both takeoff and landing were smooth along with the rest of the flight.

The flight attendants seemed to be in a bad mood. In my years of flying, the flight attendants have always been more than happy to assist. My mom and I waited patiently for the seat belt sign to turn off upon ascending, and really had to use the bathroom. So when the sign turned off, we got up to use the bathroom as so did another 10 people. We couldn't get to the bathroom because the food and drink cart was in the aisle. I knew my mom had been holding her urge to use the bathroom for a while so by the time she got up, it was pretty much an emergency. At her age she can't hold it for long. So we told the flight attendant that it was an emergency. She turned to us and gave a nasty look and said, "it'll be another minute, the bathroom is busy anyway". The bathrooms kept being used, while we waited, by those sitting towards the back. And the line kept getting longer. In my years of traveling anytime I've ever had to use the bathroom the flight attendants move to the side or move the cart forward or back and let you pass. So many people get up to use the bathroom or grab something out of their luggage while the seat belt sign is turned on and we tried to be as respectful and patient as possible for that seat belt sign to turn off and all we get are angry looks and snarky comments for it. No wonder people rebel. My mom had difficulties opening her bathroom door and one of he flight attendants seemed annoyed by it and scoffed when my mom couldn't open it herself. If you don't like your job, don't do it. Two or three of those 5 flight attendants seemed unhappy. That's one too many. And because they're not approachable you're scared to ask for help or anything you need. Flights may be cheap with Spirit but I'd rather pay more for better service or not fly at all. We're not getting comfortable seating so the least they can do is provide excellent customer service.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.