Find Cheap Flights from Los Angeles to Chicago (LAX - CHI)

I don't like tricks or gimmicks. I want to know costs before I book a flight. I chose Spirit because of the lower ticket price. Little did I know I would be charged for my "carry on" ($55) and a bottle of water ($3). Not flying Spirit again.

The flight was quick and comfortable

The flight was delayed for a very long time.

Nothing

On my departing flight I was delayed right off the bat for 2 hours. Then after that we sat on the tarmac for 2 hours and then deboarded and delayed another 3 hours. The staff was very unhelpful and I paid $28 for a seat upgrade which was not even fulfilled because I requested an aisle seat and got a window seat. The staff was also very rude and told me this why hispanic people have a sterotype. On my arriving flight I was double charged for my carrying on and backpack. I was told that I would need to pay for both but when I went into the gate that was not the case and I saw that my backpack met specifications to not be charged. When I paid the fee the attendant took money out from her brasserie to give me change and then pocketed the cash and when I asked for a reciet she said the computer system was down and on my boarding ticket it did not have that I paid for a carry on so I was given a hard time at the gate. When I explained what happened they said okay as if this shady stuff is acceptable. I was then delayed in the air for 2 hours and rerouted to detroit to get gas. We were told to hold tight and not allowed to use the restroom for an hour to then be told we had to deboard for an addtional 2 hours. This is horrible and I will continue to speak with someone until I get a refund.

Customer service

Luggage price. I paid$100 for one little suitcase

It was cheap

Nothing

Price

Everything but price. $50 for carry on bag and $18 for assigned seat? No legroom, no elbow room. Sardine like experience. Guy behind me knees poking into my back. I am booking one way return flight home on another airline to ever flying spirit airlines.

While stuck on the tarmac for a long time, a passenger asked to use the restroom. The flight attendant was sarcastic & rude. Did nothing to diffuse the situation. When we were allowed to leave the plane a flimsy unstable plastic tamp was used as a ramp and then several flights of stairs. No assistance was given to elderly or handicapped passengers. Customer service phone line is NOT an 800 number and not clear which adds to the difficulty of communicating with staff whose first language is not english.

One of the flight attendants was witty and funny and I wish I could remember his name. But he gave me something good to remember about this flight. He said, "Someone would like to make a proposal...that would be me...I would like to propose that you sign up for Spirit Miles etc." A great way to grab people's attention I'll say. The temperature was very comfortable. Both takeoff and landing were smooth along with the rest of the flight.

The flight attendants seemed to be in a bad mood. In my years of flying, the flight attendants have always been more than happy to assist. My mom and I waited patiently for the seat belt sign to turn off upon ascending, and really had to use the bathroom. So when the sign turned off, we got up to use the bathroom as so did another 10 people. We couldn't get to the bathroom because the food and drink cart was in the aisle. I knew my mom had been holding her urge to use the bathroom for a while so by the time she got up, it was pretty much an emergency. At her age she can't hold it for long. So we told the flight attendant that it was an emergency. She turned to us and gave a nasty look and said, "it'll be another minute, the bathroom is busy anyway". The bathrooms kept being used, while we waited, by those sitting towards the back. And the line kept getting longer. In my years of traveling anytime I've ever had to use the bathroom the flight attendants move to the side or move the cart forward or back and let you pass. So many people get up to use the bathroom or grab something out of their luggage while the seat belt sign is turned on and we tried to be as respectful and patient as possible for that seat belt sign to turn off and all we get are angry looks and snarky comments for it. No wonder people rebel. My mom had difficulties opening her bathroom door and one of he flight attendants seemed annoyed by it and scoffed when my mom couldn't open it herself. If you don't like your job, don't do it. Two or three of those 5 flight attendants seemed unhappy. That's one too many. And because they're not approachable you're scared to ask for help or anything you need. Flights may be cheap with Spirit but I'd rather pay more for better service or not fly at all. We're not getting comfortable seating so the least they can do is provide excellent customer service.