I like that it was on time and the staff was friendly.
Can not wait for seating change to reduce the amount of pre boards - it’s disheartening the abuse. And then then deplaning
No space for our carryon and needed to check at plane before boarding !
Flight was ok. Boarding wasn’t fun. Flights were delayed by 12 minutes on each leg.
The flight was semi-full with enough space to spread out. Wonderful, smooth, and quick flight.
We boarded the flight and set two and a half hours on the jetway. Would have been better if they had not boarded us at all. Plane was hot and it was limited ability to access the restrooms or get a drink of water. Very unpleasant experience
The flight was great. We were not offered any beverages though. And there was no real turbulence, so not sure why.
I liked the boarding process with our loading group and numbers. I disliked that I couldn't guarantee our seats together. I didn't like that the Internet costs $8/ flight, but did love all the inflight options available through their app. I disliked no charging station at my seat for a 3+ hour flight.
Everything about our flight was good except for the boarding experience in Mexico. From checking in to boarding was a disaster for us even though our seats wasn't bad.
I think Southwest can offer a whole can of beverage instead of such a small cup
The crew and flight was amazing. I haven't flown United in years but plan to switch to you being my main airline
Everything was very good. Was able to change a make run flight leaving on direct earlier in the app -seamless!!! Well done
Being stick waiting for gate at ORD cause me to almost miss my connecting flight…being deaf United made no no effort to keep me updated as I couldn’t hear the PA
As usual, United scheduling is completely misleading. A 54-minute layover at O’Hare is too short to make a lot of connections, especially since the flight landed “on time” but had to wait on the taxiway 15 minutes for a gate to open up. Then it takes another 10 minutes to exit the plane before one can run to another concourse to catch a connecting flight.
Quality of service and maintenance has declined since my last trip before COVID.
Flight delayed. They made no attempt to get our luggage to our connecting flight so I am without necessities after they begged me to check in my bag. Still dont have it.
The seats on the aircraft are like sitting in a rock. During the boarding process they recognize Active Duty Military, why don’t they recognize Retired Military. I’ve always preferred Delta, this flight confirmed why I still prefer Delta.
when you can say you don't remember being at any point upset during a flight, the airline is winning .
The staff was very friendly. The seats seemed quite small. Overall the flight was pleasant.
It was literally one of the worst travel experiences ever. My flight got delayed by over an hour and there was no communication of this from the gate staff. I realized it by checking the screen periodically. Once on board the flight attendants continued to serve alcohol to a man who was clearly already drunk and that was making a bunch of commotion. Never again will I fly United!
The flight was uneventful. What was a problem was I was delayed getting home one entire day because the flight from Sacramento was delayed. That made getting to my connecting flight impossible. I had to stay another night at the hotel and incur that expense as a result.
Seats were very uncomfortable. I paid extra for a seat with more leg room, the seat was no different than a seat at the back of the plane. Flight attendant was rude.
I did not enjoy continuously being lied to about the amount of time we would circle Chicago before deciding to redirect to Milwaukee. Then the amount of time we would sit on the ground in Milwaukee waiting for gas, or to take off again. Or the amount of time it would then take to get to Chicago again, or sit on the runway waiting for a gate. The whole time continuously hopefully we would make our connecting flight that kept getting delayed as well. Only to scramble and miss it. Enough with the BS. Tell me the truth. "Sorry, things are backed up and your probably not going to make your flight. You should rebook on the next flight now rather than wait." You'll never hear those words from an airline. Speaking of which. If the flight has been redirected and/or is seriously delayed, how about making the WiFi free for everyone so they get to rebooking and reserving hotel rooms while still in the air. You've inconvenienced me already and now you want me to pay $20 for Internet so I can try to make other plans. Absolutely disgusting!
WiFi was down so no entertainment and I could not work either. The flight was Very turbulent at the end (the last 20 min felt like an eternity) I appreciated the pilot for getting us there safely. The flight attending in first class was kind and attentive to everyone.
The A321(?) model of the flight for 5+hrs has no seat back screens. Getting the american airlines wifi experience to watch movies on your own devices is not the same.
Internet service was erratic. Crew service was poor and slow. My luggage on this non-stop flight was lost and not recovered
The experience was great and much better than the flight going out. of course I was in first class but the service was excellent
Comfort of seats, ease of boarding. Food selection could be better
Food options were limited which is absolutely embarrassing for a Flight of this size The staff did not come around as much and I am not accustomed to such poor service from American Airlines Drinks I believe were limited to soda and water
Crew were attentive and friendly. Flight was smooth and early! I enjoyed the less crowded plane. Thank you!
Purchasing tickets on their website is upsetting, they take the consumer for a ride...I wanted 2 tickets for me and my friend but we only had one carry on between the two of us. It was impossible to only pay for one - I had to pay for 2 carry ons and blew $50! Shame on their sleazy business practices! The seats in the airplane are shockingly uncomfortable! In the future I will only fly Spirit if I have no other reasonably priced choice. The flight and the crew were good. But still: Go Southwest Airlines!!!
Terrible. Rude flight attendants. Uncomfortable seats. Nickel and dime every service. No in flight entertainment. First and last time to fly spirit.
Way better than I expected. The plane was so clean- the seats seemed brand new; although not super comfortable as they were lightly cushioned.. The crew helped me lift my bags up to the overhead bin which not many airlines do. I knew there would not be internet or food/snacks but you could buy some if you wanted .
Spirit airlines is very bad airline staff doesnt know how to treat passangers they didnt allow us in the flight we reached 45 minutes ago from flight departure but they denied nd said you are late Very disappointed i never reccomend spirit airlines
They charge you for everything. Even water. They accepted my dog as a service dog in my reservation. Then they asked for a DOT form that was impossible to provide. I had to pay $175 for my service to fly with me, that would protect me from death if I ate peanuts. They did not however, serve peanuts on the plane.
Traveling on Spirit Airlines was awful. It was by far the worst airline we ever traveled on. There is no food service at all unless you paid for it. Even a cuppa coffee or a water was $5 . I’ve never been in a seat so close to the one in front of me. There was literally 10-12 inches from my face to the seat back in front of me. We actually all had to laugh at the size of the tray table. Never see a tray table so small, and I don’t even see the point of it. By booking through Spirit, but after I paid for checked luggage, water, coffee, I would’ve been better off going with our usual airline where everything was included. It actually would’ve been cheaper and way more comfortable. We joked that we were actually surprised they didn’t give us tokens just to use the bathroom. My daughter even knows she would never travel on Spirit again, and she’s not high maintenance at all. Aweful
Flight kept being delayed on airport board without any announcement. We were delayed almost 2 hours. Finally boarded and we had no pilots so we sat on a hot plane with screaming kids and no pilots for 40 minutes. Finally he came aboard and did paperwork for 10 minutes before we took off. No apologies or any explanations or even excuses from ANY staff in the entire process. Worst experience ever on the ground and the air I have had.
Delays delays and more delays in both LAX and San Jose. And then I said something else flight was supposed to arrive in Portland at 12:04 but didn't land until 2:30 PM which made me late for my appointment.
My flight was uncomfortable and crammed. There were no pockets to store things, I couldn’t move my seat back slightly. Beverages including soda cost extra. My husband flew on another spirit airline flight, which was delayed a total of 48 hours, only to be canceled.
Horrible, first flight delayed. They switched my connecting flight while I was en route and even though I was originally supposed to be on the flight going back home to boston, refused to let me board and told me I would have to wait for next flight that was 14 hours later. Ended up renting a car and driving 6.5 hours back home. Still getting messages about flight and it is now showing that the other flight they put me on is now canceled and I would have to wait 24 hours for the next one. I will never book with spirit again
Staff members pretty horrible when boarding. No care for customers
The trip was good but the last minute changes I didn’t like because I had already talked to the attendee and they didn’t help me with my ticket I was having trouble checking in and when the time was up they help me but charge me for that and last minute luggage it was a small bag. After I was in the airplane I realized you were charging because the flight was almost empty and you have to get the money some how. Thanks for everything.
Long lines, rude staff, everything that's offered you have to pay for.
Our flight was delayed by four hours without notice, the app for getting my boarding pass is super confusing, and I wasn’t able to check a suitcase without paying for a higher cost package
First the gate was a total nightmare-no chairs anywhere! So over crowded and only one bathroom and nightmare of food service - took forever and NOT one place to sit. No inflight entertainment and had to pay 60.00 for a small carry on. I will never fly Frontier again!
Literally everything could have been better. Why are the planes always late?
I didn't like anything about the flight It was my first time and definitely my last time boarding a frontier flight. Their counter agents need training and they need to learn to communicate regularly and respectfully
The last time I flew Frontier was in the 1960s when it was a “real” airline. We flew this time because of the price & schedule. As the saying goes, you get what you pay for.
After 5 hours of delay, they cancelled the flight. Very disappointed
My flight to LA was cancelled. I waited at the airport for 3 hrs saying it was delayed and then all of a sudden it was cancelled. Frontier only gave me a voucher and refund but could not rebook me. Flights on other airlines were too expensive last minute. I had to drive down to LA and didn’t even take my return flight home since I had to drive. One of the worst airline experiences in my life. It’s crazy how airlines can just upend people’s plans just like that.
