Cons: "This was different for me ,never experience a set up on loading like that process was ,my Phoenix boarding crew to Georgia was rude i didn't know or understand your process do to many people in that one area an no one to explain, my mistake was i was with right loading group but not in the right order, an she did her best to embarrass me, in California i loaded in the back when i suppose to be in front no one said a word in this could have been explained then for my next stop in Phoenix"
Pros: "The crew was great and gave me a free Margarita because of past drink cancellations."
Cons: "Massaging seats."
Cons: "Seats could be spaced a little further apart. I'm not very big and I struggled to get in them."
Cons: "Flight attendants need more training on working with deaf passengers"
Cons: "Being delayed 3 hours without any hint of remorse or compensation by staff."
Pros: "The whole process was very easy and smooth this time. We only had 60 people on the flight, so we got to spread out, which made it even better. Flight attendants were nice and they were funny too. Will fly again on short flights with Southwest."
Cons: "Extremely cold in cabin"
Cons: "I didn't mind the flight was delayed. It was the fact that the A Group had boarded and when the B group lined up we just stood there for about 45 minutes with no announcement, no body informed us of what was happening or why we were delayed. The woman at the gate was too interested in eating her takeout."
Pros: "Stewardess very nice and helpful"
Cons: "Ride was terribly turbulent most of the time. I had motion sickness and never experienced that before in my years of flying. The plan was warm as well. The pressure of the cabin made my ear drums feel like they were going to explode. Not impressed with Southwest Airlines at all."
Pros: "Crew is always very helpful especially with my kids"
Cons: "Wi-Fi didn't work, family boarding is after all the As board which is so wrong. Priority boarding should be for families with kids under 6"
Pros: "Great business trip and traveled comfortable. Staff was really friendly"
Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "Crew was excellent. Friendly and always with a smile."
Cons: "The headphones distort the sound too much. You miss half the dialogue if you are using the Delta headphones."
Pros: "Clean, new interior. Nice entertainment options and nice screen. Lots of options for charging devices."
Cons: "A greater variety of snacks would be nice."
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Pros: "súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!"
Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Pros: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Cons: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Pros: "Overall, flight was great."
Cons: "The couple next to me were a little on the plus size. A little tight for my flight. But I was ok"
Had to cancel flight as it was delayed by 12 hours
Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."
Pros: "Crew was good but baggage claim took forever. The seating was not well arranged. The seats were very uncomfortable. The weight limit of the bags were unreasonable"
Cons: "Better seats could be better"
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Cons: "Alligient air is an excellent economy airline that flies non-stop to smaller cities."
Cons: "Late to load and then put us all on the plane and made us sit on tarmac for over 1 1/2 hours"
Cons: "The air pressure in the cabin was awful. My ears hurt & it gave me sharp pains in my head. Even typical yawning & blowing nose did not help."
Cons: "More space under the seat in front of me for my carryon"
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "Price of ticket. Crew was efficient."
Cons: "Baggage limitations are not clear: especially when the ticket says no carryon luggage. What they mean is anything that fits under your seat and is under 20 lbs is OK. Seat did not recline. Leg room was poor."
Cons: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
Cons: "Sat cheek to jowels in middle seat. Seems like a train wreck about to happen with Covid"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Cons: "Original flight we booked would have taken us overnight. But it was canceled so we had to stay overnight in the airport"
Cons: "They messed up the seat assignment I paid extra for, and while I bought WiFi for the entire trip it turned off halfway through."
Pros: "The crew was great except the steward making announcements was difficult to understand at times. She sounded as if she had laryngitis. I hope she is doing better."
Cons: "Entertainment cold have been provided for the clients"
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "Andres was so nice. Amazing actually"
Cons: "They boarded us then we had to switch planes. Delayed an hour"
Pros: "very attentive steward, nice snack choices"
Cons: "they allowed too many late people to board after departure on a 100% full flight; not due to lines, but because they were late to the gate"
Pros: "Perfect..!!! Very nice...!!!"
Cons: "I think that is just perfect for a very short flight you can not ask for something else."
Cons: "i was somehow ‘offloaded’ from a seat that i paid extra for."
Pros: "The crew was very friendly, the seats were uncomfortable and the air cabin was very cold."
Cons: "The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience."
Pros: "Crew was nice."
Cons: "Delayed flight and then undelayed it, and then delayed it again - so many almost missed the flight. The guy next to me smelled like a barn animal and cigarettes. United needs work."
Pros: "I love having only 2 seats on each side."
Cons: "We boarded the same time as another flight. we used the same gate door, announcements were being made by both gate attendants and 1 mistakenly used our flight information. There were several passengers who were confused! Maybe it's an LAX issue?"
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service"
Pros: "The service was excellent! The crew was happy and accommodating."
Pros: "Crew was nice"
Cons: "Plane was delayed for 4 hours, should have given us miles or a voucher"
Pros: "Boarding was uneventful"
Cons: "Dinner was not provided, only 1 bag of pretzels & 1 drink. You did have the option of purchasing a dinner, but why would I purchase a plane meal that was supposed to be free to begin with? The flight was from 3:30pm - 8pm."
Pros: "When I travel economy I have come to expect indifferent tolerance by the flight crew. I come as self contained as possible and lay low. This crew was honestly different! At check in I requested a emergency row or bulkhead seat. I wasn't entitled or hold status with United but it never hurts to ask. What was not surprising was that I was denied as the flight was full and there were FF status fliers in the wait list already. What did surprise me was the sincere courtesy with which the agent handled my request and delivered the "bad" news. Small thing, but I noticed. Once on the flight in the back of the plane the complementary food and beverage items were meager, as expected, but the flight attendants service we generous! I was offered a full can of diet coke because I said I was thirsty... a full can. Again small but noticed. I couldn't reach my ear phones and the attendant found a pair in upper class and brought it to me without attitude. Later in the flight when another customer asked for a headphone the flight crew announced on the speakers that if anyone had an extra pair, would the be kind enough to share. I had mine in the overheard and was able to "pay it forward" by returning the ones she had provided me earlier. the WiFi on the plane wasn't operating properly. The attendants tried sever times to trouble shoot it and then offered me information on a refund and another diet coke in apology. Not a million dollars, but it showed me I mattered as their customer and they cared about the airline. It was what flying was like "back in the day" a nice experience."
Cons: "WiFi didn't work on either portion of my trip."