Find Deals on Flights from Los Angeles to Washington (LAX - WAS)

Speedy check-in, and good leg room

I liked that it was a direct flight and that the flight attendants gave my husband some ice for his neck to cool him down.

The seats were uncomfortable for over a 5 hour flight, but I suppose we could always fly first class.

My preassigned seat was apparently given to another passenger so I had to sit in the last row, next to the toilet, with no reclining seat. The VA rep said this hapoend because I'd made my reservations through an outside entity. I was unaware If that policy but will be more attentive the next time.

safety presentation, flight attendants, seat comfort and room were excellent. very satisfied with the flight.

can't say.

At least, one gets pretzels with the drink. I didn't take dvantage of watching TV or a movie so the question isn't applicable to me. I am disabled and the crew was extemely helpful and pleasant.

I liked how quickly I was able to board.

I disliked the temperature on the plane because it was too cold. I also don't understand how TSA determines how one gets pre-boarding status. Families were split up. For example, a husband was separated from his wife & child. Is this done on a random basis?

Bad service, delay flight, crew not smile and food being a delay flight as courtesy not even a free meal?

My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there.

Newer equipment

Laughably long line for bathroom, zero legroom

Worse experience ever.

Serious butt pain. Wish I had brought a cushion with me.

There seems to have been a mix up. Several parties were scattered throughout the plan. My husband and I were on opposite sides of the plane. Another woman was 20 rows behind her husband. There was a family with four kids, each was in a different row- though they were able to corral them with assistance. We booked several months earlier, so I'm not sure why it happened.

Everything was excellent! We were family with grandparents, parents and two kids. Plane took off 20 minutes late but arrived on time ^^

NA

Staff Ann service

Old crappy seats. Plane not clean.

By the end of the flight...somehow the attendant got...maybe she had not been so helpful, and tried to make up for it

Was sold an upgrade on that phone, that was not really anything but moving my forward. Not to the bulk head seat I wanted. Attendant just didn't seem to want to be there on flight. Also, at boarding, person did not want to be there. Instead of helping me w/question, sent me to a "help" counter in another part of airport, where there was no one... then came back, said...there's no one. She got on phone and called, told me I was wrong. After my question was finally answered...none to happily, i.e. next time go back to counter... I went for food, and in fact I was a counter sent to, woman was back...but she had left it empty. Truly, flight out to LA on American Airlines, told by attendant how nice my manners where. Really surprised by # of people working flight who very clearly didn't want to be there or help. This is the first time I have flown Virgin (I did it one way home). I fly between DC and LA all the time. I've never written this kind of review. And I'm an easygoing person...you for sure have lost a future customer. Also: noticed flight was about 40% empty. On my Sunday flights on United is full...Same time...day...there's a reason your flight was so empty. Bad business.

I did not have the food or use the entertainement.

Nothing. It was an excellent flight.

Reception re telephone service, after finding the phone number.

Crew was not helpful re food and working the computer.. FA wore perfume---awful.

Espn wasn't working on the tv. Huge bummer

Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people.

Personal TV had a large variety of new movies. Crew was pleasant.

Pull down tray was not clean (had a left over food from last trip)

On time, pleasant, cost effective!!!

Would love to find those same cost effective prices more often!!

Despite being in the last row by the bathrooms, the seats are comfortable. Boarding was quick and easy. Flight attendants were great and efficient with bringing out the food. Love that your drinks are at least still included with the price of he ticket, as it is a 6hr. Flight. However, loved the low cost of the ticket.

The movie selection was very weak. You had to pay to check your baggage.