My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there.
My preassigned seat was apparently given to another passenger so I had to sit in the last row, next to the toilet, with no reclining seat. The VA rep said this hapoend because I'd made my reservations through an outside entity. I was unaware
If that policy but will be more attentive the next time.
At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
-Blue lighting and head space makes the plane feel more open.
-Staff was patient considering the unfair backlash they were getting for the recent abuse of a United passenger.
-Seats were well cushioned.
-I arrived home to my family alive, unhurt, and safe.
-2 hour delay (especially after I arrived 2 hours early) is unacceptable.
-Overhead bins too low over our seats. We can't stand up straight at our seats making it very difficulty to get in and out of our seats.
-Couldn't access entertainment on my Mac laptop.
-Bathroom closets are too small. Floors in the bathroom were consistently wet because the sink is too small for people to wash their hands.
-Two bathrooms for the majority of the passengers on the plane is just not enough and you know it. It's pretty uncivilized. It creates a line at the back of the plane covering at least 5 rows. Then, your aisles are too narrow. So we have to rub our bodies up against each other to let people squeeze through.
-I think you guys could do better than one tiny bag of pretzel mix for a 5 hour flight.
-Let's get upper management flying in economy across the country and see what they would change.
the price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. Additionally, Frontier isn't a participant of the TS-Pre Check program, which Frontier should advertise.
Everyone was polite and The airplane was clean. Even though we were very late every member on staff was kind, patient, and happy.
We were about 1 1/2 hours off of it original departure time. No one explained a thing to the passengers. We were delayed and when we finally got on the plane we waited a whole hour to take off. There was no information passed to us about how long it would take and our potential wait time. When it is time to check in, we had to purchase our seats. No where, when we bought tickets for this flight, did it say we had to pay extra money to actually sit on the flight.
By the end of the flight...somehow the attendant got...maybe she had not been so helpful, and tried to make up for it
Was sold an upgrade on that phone, that was not really anything but moving my forward. Not to the bulk head seat I wanted.
Attendant just didn't seem to want to be there on flight.
Also, at boarding, person did not want to be there. Instead of helping me w/question, sent me to a "help" counter in another part of airport, where there was no one... then came back, said...there's no one. She got on phone and called, told me I was wrong.
After my question was finally answered...none to happily, i.e. next time go back to counter... I went for food, and in fact I was a counter sent to, woman was back...but she had left it empty.
Truly, flight out to LA on American Airlines, told by attendant how nice my manners where.
Really surprised by # of people working flight who very clearly didn't want to be there or help.
This is the first time I have flown Virgin (I did it one way home). I fly between DC and LA all the time. I've never written this kind of review.
And I'm an easygoing person...you for sure have lost a future customer.
Also: noticed flight was about 40% empty. On my Sunday flights on United is full...Same time...day...there's a reason your flight was so empty. Bad business.
$35 to check a bag.
$40 for any carry-on that doesn't fit under the seat!
$6 just to select a normal seat.
They make you pay for all beverages or food except "complimentary water."
Very old airplane, if you have any carry-on you'll have to pay $45, the crew wasn't really that friendly, the plane just felt old, like the oldest plane I've ever been on. It didn't take turbulence well, so we were getting knocked around the entire flight. They were offering 'free water" as if it were some big favor.
After flying Frontier Airlines for the first time with my 4 year old daughter, I was pleasantly surprised with my entire experience. The staff was very friendly and helpful at the gates, the flight attendants were amazing and both of my flights arrived earlier than expected!!! I will fly Frontier whenever possible!!
No airline miles for flying with this carrier, but for the price of my tickets and for the savings it didn't matter to me anyways!
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